Samsung India Complaints & Reviews

I purchased Samsung-GT B7722 moblie worth Rs-11,300/- around 8 months back....
Rigth from start it has many problems like restart, hang, did not receive the call...
I already repaired the mobile two times from Samsung Service centre but still problems persists and increasng day by day.....
please any one can help out with this???

its been a month since we brought this refrigerator, , just worked for a
while and is dead, asked for replacement which has not happened till
date, , did receive replacement couple of days back, , it was a damaged
product which we did not take delivery, ,

Samsung call center is PATHETIC, , all they tell is we will call back in
04 hours which never happened till date, , why is that each time i call
up i need to tell the entire story, i was never given any reference no
all they give is my ID ([protected])every time i call up.

Samsung Corby — lost the Mobile set

I lost my New Mobile set Samsung Cory s3653 , IMEI no. [protected] on Dt. 21/12/2009
some where at Mainpur area of Raipur Dist. of Chhatishgarh.The set was having a Orissa Bsnl no.
[protected]. if any body get it kindly contact me on [protected].

i have bought samsung corby last month and this saturday i lost my phone...i have mobile emi, ..no...pls let me help to find out this problem...pls...

Samsung Corby — Faulty mobile set, harassment by Samsung employees

My wife purchased a mobile-Samsung Corby in September 2009. The network signals used to disppear in between but, we thought initially, it was network problem with service provider. However, when the problem persisted, we went to Samsung Service Centre in Atta Market NOIDA in mid october. The service enginner there did something to the mobile and gave us back saying that some connectiion was loose and it was corrected.
The Problem persisted and after two such meetings with the service engineers, finally on 12th november 2009, they had taken the mobile for repair. Then our worst story started. Every day the service engineer used to tell us that the mobile needed some more work so it has been sent to delhi. Once he said that you go to Gurgaon, you will get it from one Mr. Inder. Then once they said that it will take 15 days in reaching from Ghaziabad to NOIDA so better you go there and collect. It was our misfortune that we went to the three places and retuned empty handed. After making more than 150 calls and meeting people in their Ghaziabad, Gurgaon and Bhikaji Kama Place service centres, out mobile was located again in NOIDA service centre on 11 February 2010. Then I threatened them of going to consumer court so they gave us the so called repaired mobile on 12th Feb 2010. But it did not work. The mobile was given again on assurance of Mr. Manav (supposedly the boss of Samsung Service Centres in NCR region) to the NOIDA service centre.
Now a new story of replacing some chip started. Mr. Manav said that this chip comes only from Korea and presently the Korean office is not taking any request due to high demand and low production of this chip. Then we requested them to give our money back. They said You can take money in 2 weeks. After 2 weeks (last week of February) they said that the company is sending the chip and it will be repaired and given to you by one week. This way they kept on telling us 1 week for almost one month. Finally on 28th march, when they did not give the phone, I had to go to NOIDA service centre, shouted on all people there. I met few more people like me at that place. Then I threatened them of police complain of freud then they agreed to process my request for refund. At this time only I got the true information about how the refund has to be claimed from this company.
We filled up two forms and we were promised to provide the cheque in 2-3 days. But when it did not come for 7 days, I had to threaten the service engineer and Mr. manav both of police action. I used the name of my friend in police to threaten them. Even I said that I will get your service centre sealed by police then they started processing my request.
Now to my surprise, they had lost all papers i had submitted earlier. ll forms were filled again, the copy of bill was given again and finally I got the cheque on 5th May.
My humble rquest to all readers of this is that please be frim and use threatening language to the service centre people then only they work. Else they are cheating people.
I also came across few people on other blog that after following such incidents with their movbiles they did not go back.
I am sure that the nexus between various people working there is making huge money by swindling, misguiding and cheating people.

Yes got it after long wait...

Hello,

I just bought New Samsung Galaxy S Advance on 26th September, 2012 from Sikar, Rajasthan and I had an Network issue from the day one. The network signal vanishes after some time and then I need to restart the handset to get the signal again. At first i thought it might be due to fault in my sim card but after getting same problem for a week. On 3rd October, 2012, I went to Customer care center, they updated my version and told me that your problem is fixed but the same evening i had the problem again on my device. Again i went to Customer care on 7 October, 2012. They again updated my device and send me back saying that we have checked and verified that there is no problem now. But to the surprise the problem was still there.
Now, after going to Samsung Care today i.e. 9th October, 2012 . They took my phone and told me that they will replace the Motherboard of the device and will return it after a week or so. If i ask that if there is guarantee that they will solve the issue with motherboard replacement they humiliated me about it and further added there is no guarantee of live man, how can one guarantee about electronic device.
Sir, the casual attitude of your customer care representatives has further irritated me . I feel there is no point of spending Rs 20, 000 for a Phone which you need to be repaired within a week of buying. The Charm of getting new phone is completely lost and i feel really cheated and disappointed by this product . Please issue me a refund or replace my handset.
Waiting for the Reply.

Thanks
Tushar Mendiratta
tushar.[protected]@gmail.com

I purchased a Samsung LCD TV model Ua32h5500 from Dealer
Aarco One, Lajpat Nagar, New Delhi on 02.11.2015.

I was promised in writing a Skype Camera as free gift with this purchase. I have visited dealer several times but dealer is neither giving me the camera nor any convincing reply in this regard. Every time he says the gift has not come from company yet. I request you look into the matter and arrange to deliver the gift to at the earliest.

I had purchased a Samsung Tab A7 T505 from Rekha Electronics&mobile, Opp. ICICI Bank, Main Road, Ranchi on 20th December, 2020. A while after installing the device, I noticed some malfunctioning in its touch sensibility. This problem increased gradually with usage of the device. Some parts of the screen were very difficult to operate;the notification bar could not be scrolled down very smoothly. Ultimately, it became very difficult and annoying to operate the tablet.
On complaining the issue to the dealer, I was told to approach the Samsung Service Centre. It is so disappointing that even after paying such a decent amount and buying from such a reputed Company, I have to run after the Service centres within a month of purchase.
I would like you to look into this matter and provide me with some appropriate and effective solution.
This was not at all expected from Samsung. I guess, now we need to think twice before choosing Samsung over others.

My order nO. of Samsung Estore is 1015572

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

Samsung India — Breakdown of refrigerator

We have a samsung fridge model No. 32 EMA/EMB.

In the month of january the heater for defrosting was changed by the authorised service center Sima Service of kolkata.

Since then the fridge is stopping to cool every seven to days. It has stopped functioning for the fifth time in last one month. Every time the Service Engineer comes and cleans the ice and assures that it will not happen again. But the same thing happens again with a few days.

Now the Service Center is saying that they will have to take the fridge to their workshop.

But, we are very sure that the malfunctioning is occurring due to installation of spurious spares by the service center.

Now who will bear the extra cost of transporting the fridge to their workshop and return and also the huge bill for service charges and spares they will make.

Samsung india should take appropriate action and assure that these service centers should stop using duplicate parts and create trouble for the customers. They should also arrange for the earliest replacement of the same free of cost.

Awaiting earliest reply,
Rajat Singhania

[protected]@gmail.com

I purchased samsung refrigerator in the nearest showroom. Now after one year passed, the freezer door got stucked in the summer. It was very tight and while i tried to open it slightly cracked the freezed door's lock. Now after complaint the the serivce man took a personal interview of the freezer and confirmed the problem will be sorted in the next seven days. Now it is 9th day and i have no response from them. Hope you will take the initiative in solving this issue, I am handling the freezer v.carefully and the mistake is not from my side.

truly.
Jegan.
+91-[protected].

ATTENTION: PUBLIC INTEREST LITIGATION IS BEING COMMENCED by ADVOCATE Bhasin in Mumbai. If you are a victim of poor service, neglect or have any issues against Samsung pls contact[protected] immediately

Dear Sir/Mam
I purchased a 345 Litre Samsung Refrigerator in December2008.A patch of different colour has appeared on the front door.The complaint no.[protected] was regitered with yur help line is not being attended despite of number of reminders at 30308282/[protected].Everytime false promise is made that the engineer will visit today . But nobody turns up.I request that my complaint should be immediately attended

Sushil Aggarwal Dated:28.06.2009
Flat No. 235B Sec.51 A Chandigarh At 8 PM
Mobile No.[protected]

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com