Samsung India Complaints & Reviews

Address: Chandigarh, Chandigarh

Hi
I have gone samsung service centre as i was phone was getting hanged again and again since i purchased the mobile .Now My phone is facing lot after just after repairing it .I want the replacemnet for my handset as it is under warranty period

Regards
Peer mehboob
email id peer.[protected]@gmail.com

Aug 13, 2020

Complaint marked as Resolved

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Samsung India Customer Care

from Pune, Maharashtra

May 24, 2012

Verified Support

Dear Mr. Peer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

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R

rawaldhi

from Bhubaneshwar, Odisha

Dec 23, 2012

Samsung galaxy phone — cash on delivery

dear sir/madam

i have a deal on 100bestbuy.com for win a Samsung galaxy phone . the price of phone of 599. then i won. now they are said that i paid money by credit and debit cards or by net banking. but sir i have no cards and no net banking facility. i want payment by cash on delivery.so tell me what i do.

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Address: Chennai, Tamil Nadu

My name is Mrs.Vaishali Dhanda and I am a resident of Chennai. I bought a Samsung split 1.5 ton a/c on 20 june 2011, Invoice no. 14749 from Rathna Cools Pvt ltd at T nagar , Chennai for Rs.33190/-.
Ever since we have purchased the air conditioner we have not had a moments peace. The a/c has been serviced six times and a few days ago we complained the seventh time, the present complaint no. is [protected]. There is a water leakage from the a/c due to ice formation. Twice your technicians have refilled the gas but the same problem reoccurs after every few days. We switch the a/c on and after a few hours there is a lot of water that keeps dripping and it causes a lot of nuisance as we have a LCD rite under the A/c.Every time there is an A/c technician who comes from a company called "Alfa Refrigeration" who assures us that the A/c will be up and running and every 2 weeks late the same problem persists.Last week we lodged the complaint again whose complaint number is given above and the service guy from the given company told us that he could get a new piece,we gave him the copy of the A/c bill and he said that he would do the needful.Upon calling him up this morning he has told us that he will take 15 days (as per company policy) to get the new A/c.We are in the peak of summer and I'm 9 months pregnant and it hell for me without an A/c in my room.The service technician easily passes the buck to his manager and then tells us that we can goto the Mylapore Branch to give our grievances. I dont know what to do !!

Thanking You
Mrs.Vaishali Dhanda

Aug 13, 2020

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S

syed siraj ali

from Delhi, Delhi

Samsung/AC — not cooling

our ac is not cooling since last 4 days please help me and sort out the problem send the technician.
thanx

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Address: Bangalore, Karnataka

I bought Samsung Galaxy S2 for 30000Rs. After two month o[censored]sage, the phone is getting overheated.

Model Name : GT-I9100G

Serial No (CRT/ESN/IMEI) RGFBA24017Y ([protected])

I am really frustrated with the response from the service center. I have visited the service center atleast 3 - 4 times in the past 4 months. Each time the service center would do the software update and the problem persited as it is. Now they have come up with the new solution to replace the motherboard.

I am really dissatisfied with Samsung and the service provided. Is there any way to get my money back / new mobile ? Could any one help me on this issue.

Aug 13, 2020

Complaint marked as Resolved

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Address: Thane, Maharashtra

TO SAMSUNG CUSTOMER CARE,
SUBJECT:- THIS IS REGARDING MY SAMSUNG A.C. WHICH IS NOT BEEN WORKING PAST 10 DAYS & THE DISGUSTING SERVICE THAT I HAVE BEEN RECEIVING TILL TODAY.
RESPECTED SIR /MADAM,
I WILBRO GONSALVES STAYING IN NAIGAON WEST DIST THANE 401207 . CELL NO. [protected] HAD PURCHASED TWO SAMSUNG A.C MODEL NO:- 243ESD {2 TON} 3 STAR & MODEL NO:- 123UGC {1TON} 3 STAR FROM SNEHANJALI RETAIL PVT. LTD. ON 17TH JUNE 2011. THE DAY WHEN THEY CAME TO FIT THE A.C. THE SAME DAY ITSELF IT WAS NOT WORKING PROPERLY BUT WHEN INFORMED THEY GAVE ALL THE EXCUSES ABOUT THE FAULT IN INSTALLATION . NOW PAST 10 DAYS AGAIN THE A.C. IS GIVING PROBLEM. IT`S NOT COOLING AT ALL. WHEN THE COMPLAINT WAS GIVEN NO PROPER SERVICE MAN HAS YET COME TO REPAIR IT. NOW AFTER 10 DAYS WHEN WE RECEIVE THE CALL FROM THE SERVICE MAN HE WAS TRYING TO LOCATE OUR RESIDENTIAL ADDRESS IN RAIGAD DISTRICT . AND WE HAD CLEARLY GIVEN OUR ADDRESS OF NAIGAON WEST DIST THANE . THIS IS REALLY DISGUSTING AND FUSTRATING. WHEN INFORMED REGARDING THIS SITUATION TO THE DEALER { SNEHANJALI RETAIL PVT. LTD. } THEY TOLD US TO FILE A CASE AGAINST SAMSUNG IN THE CONSUMER COURT. NOW THIS IS A REAL BAD OR YOU CAN SAY WORSE SERVICE WE HAVE EVER RECEIVED FROM ANYBODY. PAST 10 DAYS WE CANNOT GO ANYWHERE COZ WE WERE EXPECTING THE SERVICE MAN TO COME AT ANY GIVEN TIME.
PLEASE DO THE NEEDFULâ€¦â€¦..
THIS IS OUR RESIDENCE ADDRESS:-
â€œSENORA DE FATIMAâ€, 155, D`SILVA WADI, CHRISTIAN LANE, PALLI , NAIGAON WEST, DIST THANE. PIN CODE:- 401207. MAHARASHTRA.
CELL NO:- [protected], [protected], [protected]
LAND LINE:- [protected]

THIS IS THE ADDRESS OF THE RETAILER FROM WHERE WE PURCHASED OUR A.C.
SNEHANJALI RETAIL PVT. LTD.
VASAI WEST, DIST THANE 401202
PHONE :- [protected] / [protected]
BILL NO:- 640922
THIS IS THE MAXIMUM INFORMATION I CAN GIVE YOU â€¦â€¦NOW I AM EXPECTING FOR THE QUICK AND POSITIVE FEEDBACKâ€¦.AT THE EARLIESTâ€¦â€¦
THANKING YOU IN ADVANCEâ€¦â€¦â€¦
KIND REGARDS,
WILBRO GONSALVES
MOBILE : 0091 [protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: Tirunelveli, Tamil Nadu

I bought the Samsung Ultra Slim Fit TV model CS21A530 by December 2008.The TV stopped working all of a sudden by January 2012, refusing to get powered on. Called up the customer care and got the service center contact at Tirunelveli, Tamilnadu. The service engineer came home and inspected the TV after 3 days from the date of complaint. He found the LVT seems to have gone and told us they had to order a new one and replace it. The order was placed for the LVT by February (that's what i heard from the service center people there) and it reached them by May 1st week only. I dint get any intimation about the arrival of the parts and neither no one turned up to pick the TV again to fix it. After repeatedly calling them, another guy was sent home to take the board from TV to replace the LVT. After a week also they dint return back the TV, again no calls or any response from them. When i called later, they were like the inventory people has made some mistake and that the part is missing now. This is really stupidity. Cant they even handle the parts properly? Neither do they call up the customers and regret the inconvenience nor they do any alternate measures to service the customer. Now i have been told to wait for the new order to be placed to get the LVT again. This is really annoying and insane to wait for 6 months to fix a small issue with the TV. Samsung service center is really pathetic in helping the customers.

Aug 13, 2020

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D

Divya1

from New Delhi, Delhi

Mar 13, 2011

Samsung Flatron TV — Waiting for Repair service since 6 months

Samsung TV has a damaged picture tube and we have also called your representative but no action has been taken so far. Its been six months and we are still waiting.

Regards,
Pradeep
[protected]

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Samsung India Customer Care

from Pune, Maharashtra

May 22, 2012

Verified Support

Dear Mr. Swaminathan,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

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svswaminathan

from Mumbai, Maharashtra

May 22, 2012

Thanks for your quick response. I have sent you my address and contact details in a message. Kindly check your inbox and let me know the further procedures.

Thanks and Regards,
Swami

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svswaminathan

from Mumbai, Maharashtra

May 28, 2012

The issue has been resolved. The service center guys have fixed the issue and kept the TV back at my house. Thanks for hearing to the complaint and taking the appropriate action.

Regards,
Swami

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Address: Mumbai Suburban, Maharashtra

Dear Sir
This is in reference to the details mentioned above of the mobile Samsung Galaxy Plus(G-IT 9001) IMI no. [protected] purchased from the authorized Dealer Ranger Collection, Matunga, Mumbai white cash memo no. 1820 on the date mention earlier.
The Phone has been carefully used and Iâ€™m happy with the model and its function. Since last 1 month the 2 keys below the touch screen would abruptly stop functioning on restarting the handset it would start working. To resolve this problem I visited your authorized Partner Ccom Services at 15th road, Chembur, Mumbai with the photocopy of the bill. On checking the instrument I was informed that the problem is with the touch screen (display) and it will be replaced within the warranty. After waiting for half an hour I was told that some part inside in broken as the instrument had fallen down and canâ€™t be replaced in warranty.
In turn I informed that the handset has never fallen however in case the part needs to me changed for proper functioning you may do it and was asked to pay for the same and was charged Rs. 4502/-. I found to be over priced. Since I made the payment ,I insisted on giving the old part which this service partner refused by telling that the part will be sent to the company. When I insisted on the same I was told that he will take the consent from Samsung to hand over the part to me.
Somehow I found the entire approach of this services partner to be suspicious and would like to report to you and also Iâ€™m also marking a separate mail to consumer guidance society and asking my legal department and PR Agency to send a notice.
The reason for all this is not the amount but this way you must be feeing the other consumers as well.
If this is the approach your organization has I think all the consumers in India must know about it.
Awaiting for your response within the next 24 hour

RAJIV PATANKAR
+91 [protected]

Aug 13, 2020

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P

prasad sopan chaudhari

from Bengaluru, Karnataka

i give my mobile sgh i200 on 22/10/210 in vashi samsung gallery they do not give any response

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C

Complainant5671511

i m from phalodi dist. jodhpur rajasthan. i m not satisfied with samsung service in jodhpur dist. which held by mr. R S Rathore.

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P

pupilstuff

from Mumbai, Maharashtra

Sep 5, 2011

Hello Sir,
This is complain against the Samsung service center, Kota (Rajasthan).
My one side of the ear plug was not working so for that service center guy told me that there is some water at the place of Jack .So I left it over there.
When I got it back my Screen also stop working after questioning them that when I gave this to you, there was just the problem with one ear plug now the screen is not getting displayed.
They try to convince me by saying that water is at the screen also, then I questioned them that if the water was in whole mobile why everything was working .He was unanswered at that time so I took my mobile back and showed it to another local shops according to them there is no water problem.
Sir , Service center people made the condition of my mobile more worsen rather than repairing it .In fact this is not the first time, once service center guy refused me to repair my one mobile by saying that itâ€™s not repairable and it was repaired very easily by the some other local repair shop.
How can you allow those kind o[censored]ntrained people at the service center, it loose the believe in the brand like Samsung

My mobile no is [protected]

This is the mobile details
MODEL-SAMASUNG S-5620MONTE
IMEI-[protected]
PURCHASING DATE-7.11.2010

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Address: Dakshina Kannada, Karnataka

I had purchased samsung GT- S8530 wave II S.No. R5YZC98605A on 5.01.2011 from Sangeetha Mobiles, for Rs18,400, after days of its purchase the mobile was getting switched off by itself and was also getting heated.When i asked the dealer they convinced telling that getting heated is common when applications are open. After 1yr the touch screen and the software got spoiled and I could not operate it. I got it repaired by samsung service center, mangalore and paid rs4,426 for same on 28.03.2012, and since two days again the same problem has occurred. Can you please help me out in what should I do further? I don't want to spend extra money to it.

Aug 13, 2020

Complaint marked as Resolved

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Samsung India Customer Care

from Pune, Maharashtra

May 21, 2012

Verified Support

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

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S

shahataur.rahman

from Gurgaon, Haryana

Jul 1, 2012

Dear Consumer

I purchased SAMSUNG S8530 WAVE 2 (MODEL: GT-S8530) (S/N: RV7B886533L) (IMEI: 358888/04/003283/7) from Ganpati Mobile, G-17-18, Ground Floor, Sri Ram Tower, 13 Ashok Marg Lucknow, UP. on 18-Sep-2011.
I am well aware about the technology and its usage. I am also a very brand conscious and brand loyal person. I am using SAMSUNG Split AC, Washing machine, LCD and 2 more Samsung mobile. I am facing problem in my AC as well but, that ok its technology and it may fail but my latest mobile have driven me crazy and I have asked myself not to go for Samsung in my whole life again.

I am working as a Quality Analyst and looks for Customer Relations also in Mahindra Holidays & Resorts India ltd. and from now onwards I am not gonna recommend SAMSUNG to any of my clients, customer or staff.

My Samsung got first error on 5-May-12 (7 month after purchase) when it showed automatically charging issue. I took it to the nearest SAMSUNG Authorized Service Station (Mobile Dot Com, 111, Sriram Tower, 13 Ashok Marg, Lucknow.) where they replaced the Charging Jack and some IC and charged 900 Rs/-. They also upgraded my software to BADA 2.0 or something which they said that its a recommendation from company I must do it. My headphone (hands free) automatically stopped working which they refused to change and i purchase it again in some 1000 bugs.

Now just after 1 month and 20 days I am again facing a problem that my LCD is not working and recognizing my touch. I touch somewhere and it touches somewhere else. I recognized multiple touch and it never ever works for hours and stood like dumb even when i restart the phone.

I have no other option then to straight go to the Consumer Court, "National Consumer Disputes Redressal Commission (NCDRC)" of India and launch a strict complain against this.

I have a client base of more than 1100 customers which I assure will never go for Samsung. I am sorry to use this hard word but I am fully, completely exhausted and dissatisfied with such a harresment by the company. We dont run to much of apps or do power computing as we are simple users and I take care of my phone by not at all taking it into water or moisture or humidity or never even let it fall then why a loyal customer like me is treated.

Please be aware before taking or buying Samsung products.

Regards
Shah A. Rahman
shahataur.[protected]@gmail.com

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M

Milt0577

from Mumbai, Maharashtra

Jul 16, 2013

i agreee

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M

Milt0577

from Mumbai, Maharashtra

Jul 16, 2013

i agree

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Address: Rangareddy, Andhra Pradesh

Hi Team,

Hi Team,

My Samsung Mobile phone is lost on Dated # 19thMay,2012 in the Market @ approximately 6PM.

Request you to block and Identify my Mobile number :: [protected].

Your name : PhaniKumar
Address : Hasthinapuram Central, Plot#24, Hyderabad
Phone model : GT-S5610K
Make :Samsung Primo
Last used No.: [protected], [protected] , [protected], [protected]
E-mail for communication : [protected]@gmail.com
Date of theft and losing phone :19th May,2012.
IMEI No. : [protected]

Mobile Number :: [protected]

Request you to please update any progress to my Alternate mobile number :: [protected].

I have purchased it @ MOBILE21, Plot No#16, Vanasthali Hills, Vanasthalipuram, Hyderabad - 500007.
Invoice No# SI/19
Invoice Date # 02/04/2012.
TIN No#[protected].

Also, 1) please let me know the procedure to Claim Insurance for the same.
2) Please let me know the procedure to track my Samsung phone using any site if possible.

Best Regards,
Phanikumar

Aug 13, 2020

Complaint marked as Resolved

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Address: Agra, Uttar Pradesh

I brought a mobile phone WAVE525 as on dated 12th June 2011 from AGRA. During the use i have faced some technical issues. So that i approached to service center of samsung. They have tried to resolve the same but problem became chronic. After several efforts they were not able to provide the proper solution.As i have to visit the device center so many times.

So that i have handed over that cell phone to the service center as with all the accessories and bill as on dated 13th Feb 2012 with docket no.RDUB334590J ([protected]). Because that set was garbage which was not operative.

Afterwords i made followup from service center and came to know that set is in process. Few days before i have received a call from you people about the set purchase and billing. That Caller told me that you complaint is in process and you will get reimbursed within few days. Later on i have putted a quarry with service center person but they have denied about any information.

I request you people to do the needful on behalf of consumer delight as matter is already lying in long pendancy.

Achyut Shukla
Kanpur-208011, UP
Email: [protected]@gmail.com
Contact No.: +91-[protected]

Samsung India customer support has been notified about the posted complaint.

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Address: North West Delhi, Delhi

Hi

In the most simplest of words and in the most straightforward manner I would like to bring to your notice that my latest Samsung purchase, a 40 inches smart LED tv has been the cause o[censored]tter dissatisfaction and frustration to me. I bought this defect in February this year and ever since my TV has been giving me all sorts of trouble. It has gone completely dead twice in its span of 3 months and it is still dead as I am writing this grievance to you. I have reached out to the customer support as well, but they have failed to sort the matter to my satisfaction till now. The last time it went dead, the engineer who could corrected the fault did so after 7 days and it was extremely difficult sustaining without a TV for the entire period as I was not provided with an alternate one knowing the fact that it would takeÂ at leastÂ 7 days to resolve the issue. The same problem has again cropped up. Again I have no alternate option, again I have to wait forÂ at leastÂ a week and this time engineer has reported issues with the IP board as well as motherboard. I am completely harrowed and frustrated with the complacency with which Samsung is handling this issue. Had the television not been in the warranty period, it would have costed me an added fortune on the repairs itself. Thus, to prevent that, either I want my TV set to be completely replaced as I doubt the casual repair of my TV or I would push for a complete refund for the defective product.

I had started feeling good about Samsung products till this happened. I hope that my voice reach out to the right authority.

its been seven days and I'm still waiting...

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Address: Odisha

Dear Sir, I lost my Samsung GTB7722, Color is pearl black on dated 19th may 2012 bearing IMEI Number [protected] at paralakhemundi,odisha I request to block above given IMEI number. Please update if any on [protected]@gmail.com

Aug 13, 2020

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M

manas ranjan mohanty

from Naharlagun, Arunachal Pradesh

May 19, 2012

i agree...

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K

K.Manikandaraja

from Korampallam, Tamil Nadu

Jul 27, 2012

Dear Sir,
I have lost my mobile and i want to block my mobile by using the imei number.
Dear Sir, I lost my Samsung GTB7722, Color is pearl black on dated 27/07/2012 bearing IMEI Number [protected] at Tirunelveli, Tamil Nadu, India .I request to block above given IMEI number. Please update if any on k.[protected]@gmail.com

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K

K.Manikandaraja

from Korampallam, Tamil Nadu

Jul 27, 2012

Samsung — Blocking of Samsung B 7722

Dear Sir,
I have lost my mobile and i want to block my mobile by using the imei number.
Dear Sir, I lost my Samsung GTB7722, Color is pearl black on dated 27/07/2012 bearing IMEI Number [protected] at Tirunelveli, Tamil Nadu, India .I request to block above given IMEI number. Please update if any on k.[protected]@gmail.com

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S

srika24

from Mumbai, Maharashtra

Apr 20, 2013

Dear Sir, I lost my Samsung GTB7722, Color is pearl black on dated 20th april 2013 bearing IMEI Number [protected] at hyderabad mytri vanam, saradhi studio I request to block above given IMEI number. Please update if any on [protected]@gmail.com

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A

Ahmed elhawaz

Jun 2, 2014

Dear Sir,
I lost my Samsung GTB7722, Color is pearl black on dated 20th April 2014, and i want to block my mobile by using the IMEI number .[protected] at Tunis Tunisia, Please update if any on [protected]@gmail.com

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A

Ahmed elhawaz

Jun 2, 2014

Dear Sir,
I lost my Samsung GTB7722, Color is pearl black on dated 20th April 2014, and i want to block my mobile by using the IMEI number .[protected] at Tunis Tunisia, Please update if any on [protected]@gmail.com

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Address: Rewari, Haryana

TO,

THE CONCERN,

HAVE PURCHASED A NEW SAMSUNG AC MODEL NO. AS 183 BBJ FROM MOBILE PLANET, REWARI AGAINST THE INVOICE NO. 1329 DATED ON 18TH MAY'12.WHICH WAS NOT INSTALLED PROPERLY DUE TO WHICH IT IS NOT RUNNING SINCE THE TIME IT WAS INSTALLED.EVEN AFTER SEVERAL CALLS AND REMINDERS THE DEALER AND THE INSTALLER IS NOT ATTENDING THE CALL AND THE CONCERN.HAVE EVEN FILLED A COMPLAINT FOR THE SAME REF NO.[protected] AT 2:30PM WHICH HAS YET NOT BEEN ATTENDED.

RAHUL SAXENA.
STORE MANAGER.
BHARTI REATIL LTD
[protected]

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Address: Mumbai Suburban, Maharashtra

I HAD REGISTERED A COMPLAINT WITH SAMSUNG SERVICE CENTRE
(SKYCELL - KANDIVALI MUMBAI) ON 2ND, MAY 2012 REGARDING THAT HANDSET
WAS HEATING UP AND RESTARTING AUTOMATICALLY (i.e. AUTO ON OFF)

SO AFTER CHECKING THE SERVICE CENTRE EXECUTIVES TOLD ME THAT PBA IS DAMAGED AND NEED TO REPLACE IT AND IN FUTURE THE PROBLEM WILL NOT OCCUR.

AFTER KEEPING 8 DAYS THEY GAVE MY CELL BACK ON 10TH MAY, 2012 WITH SAYING THAT PBA IS REPLACED AND ITâ€™S PERFECT NOW.
BUT WITHIN ONE WEEK THE SAME PROBLEM OCCURS AGAIN & AGAIN I HAD GIVEN TO SERVICE CENTRE AT KANDIVALI (MUMBAI)

INCHARGE PERSON WHO TAKE COMPLAINT & MY HANDSET WAS
(SIDDHI NAIK) POST (CCO) SAID ME WE WILL LET U KNOW.
NEXT DAY I CALLED UP THIS SIDDHI NAIK SHE SAID WE YET NOT CONCLUDED THE PROBLEM SO IT WILL TAKE TIME 7 WAS UNABLE TO GIVE PROPER ANSWER.

I JUST WANT TO KNOW THAT DID I TAKE THIS HANDSET FOR MY USE AND NOT FOR DOING EXPERIMENTS TO UR TECHNICIANS.
MANY TIMES I CALLED UP BUT DINT GET ANY POSITIVE REPLY FROM YOUR TEAM.

THIS IS AN HUMBLE REQUEST THAT PLEASE NOW REPLACE WITH NEW HANDSET AS ITS ONLY 3 MONTHS OF PURCHASE.

FOR YOUR KNOWLEDGE :

PURCHASE DATE: 15TH JANUARY, 2012 FROM CROMA ELECTRONICS MALAD.

1ST SERVICE DATE: 02ND MAY, 2012 (SKY CELL SERVICE CENTRE: [protected])

2ND SERVICE DATE: 18TH MAY, 2012 (SKY CELL SERVICE CENTRE: [protected])

STILL PHONE WITH THEM

MANAGER OF SKY CELL : MR.SHR IKANT NAIK

OWNER OF SKY CELL : MR.HAMEED ANSARI.

HOPE YOU WILL PAY KIND ATTENTION TO THIS & DO THE NEEDFULL..

THANKING YOU..
FANIL MEHTA
F

Aug 13, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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A

ashvaniavani

from Delhi, Delhi

May 26, 2012

same problem facing me i purchage only one month ashvani [protected]

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Address: Ghaziabad, Uttar Pradesh

Hi Team,

My Samsung refrigerator has suddenly stopped cooling due to which my family is facing inconvenience especially in this peak summer time.

Model number & S/N of the refrigerator are listed below for your perusal:
Model:RT35CDLB
S/N:059542AB500216F
Date of Purchase:[protected]dd-mm-yyyy)

This is my first experience with Samsung product and the expectations of getting good service from this esteemed company seems to be diminishing.

Will appreciate a quick response from them.

Should you have any queries/suggestions, please do not hesitate to contact on my direct mobile number # [protected].

Regards,
Gaurav

Aug 13, 2020

Complaint marked as Resolved

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S

Sreejesh Raj 777

from Delhi, Delhi

May 23, 2012

Can you tell us if this issue is resolved? I am also thinking of buying Samsung refrigerator, but will reconsider it.

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Address: North 24 Parganas, West Bengal

Hi Consumer Forum,

We have bought a Samsung Fridge few days back from Great Eastern Trading outlet based out of Baguaiti, Kolkata.

The fridge was delivered to the house and when the Samsung representative came for inspecting the fridge he found that near the freedger/ice area the fridge was broken.

We have not yet used the fridge and it is in the same condition in which it was delivered, we have made the complaint to the Great Eastern Trading outlet based out of Baguaiti, Kolkata however as usual once the product is sold the real waste service customer service comes in place and that was/is evident again.

Buyer Name - Manish Jain

The bill number is 0362,

Model Number - Samsung RT32CBAR

Cash memo reciept 1014 for 35000 rs cash paid.

H[protected] Bajaj Finance

I would like to make a complaint for the same as to why even after making note of the complaint no action has been taken till now, do we expect that we should stop using consumer products and should not rely on human beings since they are the person who are cheating us nakedly without any shame on their behaviour.

I hope to receive a response immediately and if i do not get a response i will report this to the consumer forum by tomorrow and will complaint against Samsung India and Great Eastern Trading baguaiti outlet.

I am reachable on [protected].

Thanks and Regards
Manish Jain.

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Dear samsung company

Two weeks already for my android phone samsung galaxy note which is pass to our sandakan city maxis centre to help us send back to samsung manufactured to repaired, For me is too long time i waited. So hope your company understanded, If once repaired completed, i just wanted there's send back asap to me, otherwise the phone if cannot used or dam for the software, I hope samsung company head office, as a compensation get a new phone instead of change to me. I hope samsung company can give me a satisfactory answer. Please send to my email address. Thank you!

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L

Lam Lam

May 16, 2012

Hi! Dear samsung company! Starting on 07.04.2012 I recently just bought a samsung galaxy note which is N7000 phone is also maxis center for their promotional activity sign contracted with them for the 1 GB online data package within 2 years.The beginning but fortunately nothing serious, only to slowly feel the presence of its flaws.After 3 weeks later, Phone at the back of the battery is very hot while charging, followed by hanging, slowly open all folder to play sms slow even the text is not printed on the screen above a full more than 3 minutes, pull the phone super slow for show out the text on screen, in short, to crash.Well as the most serious matter, and the phone it own since the restart. I returned phone on 02.05.2012 to the maxis center to help me send back the original repair.After questioning the reasons, Production of mobile phones when some software mistake already, then said with the new software instead of change to me.It does your company, factory new phone, instead of checking the condition missing only launched? This makes us consumers too hard to do the phone for repair wasted times, online the data also allows us to pay back the money in vain to the communications company, waiting for the phone back on the way, not by a temporary phone to consumers the use of. This is a bit too far now! All have been waiting for nearly two weeks, not repair the phone returned to me.Gone too far. Thank you! From consumer

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L

Lam Lam

May 17, 2012

Dear samsung company. For my cases (2). On april i just bought the new smartphone samsung galaxy note. Then, your company at this time, this product the prices cut. Is it fair to your consumer? I was be disappointed your samsung products against. For this product will be left a bad impression in the hearts of consumers.

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dhiraj.chavan

Aug 29, 2012

Hi Sir,

There is an problem in my Samsung Galaxy note with camera hanging problem which is in warranty period . So I first go to customer care at Hadapsar In Pune. So they told there is an problem in android Os so they told me your phone memory will be deleted and OS will be upgrade.

After Upgrade of OS Camera was work only 2 days and again i am facing same problem. So I again gone to that customer care and same thing he again repeat. So is there any way to find the solution..? because care center not going to entertain and always ignoring ..? Please help..?

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Address: Yavatmal, Maharashtra

Sir,
i purchased a Samsung Galaxy Y Pro Duos GT-B5512 from distributor. He said me that the phone is Dual Active, also on the box this line is printed "When one sim is on the line, the other sim is still active". for the dual active purpose i buy this mobile phone. but currently the distributor and the company is saying that the phone is of STAND BY catogery. so please guide me & give the decision...
thanking you.

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Samsung India Customer Care

from Pune, Maharashtra

May 18, 2012

Verified Support

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

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navneet.helpline

from Pune, Maharashtra

Aug 6, 2012

i want to bye a samsung 5512. can i buy it or not as the ratio of complaint is very high of this mobile.

navneet baranwal [protected]
lucknow

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Address: Mumbai City, Maharashtra

Sir,

The inconvenience I have faced due to faulty after sale service.

My Samsung refrigerator SS20WGIXTC was bought from on date . The problem started from[protected] as the refrigerator was not working, your company engineer Mr Pradeep Kamble serviced us on the same date after we registered the complaint. Within one month on[protected] we faced more inconvenience, at this time your engineer changed the refrigerators heater and charged us for the same. But this was not the end of our misery on[protected] you engineer serviced our refrigerator and kept the refrigerator for about 2 days in observation. But the cherry on the top was when we arrived after a long vacation on[protected] we discovered that the compressor was not working and all the food stored was spoilt.

I have attached the photos of the refrigerator and bill. I am demanding the refrigerator to be replaced and get compensated for all the spoilage and inconvenience that I have gone through.

Thanking you,

Aug 13, 2020

Complaint marked as Resolved

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Address: Warangal, Andhra Pradesh

Remainder -
Samsung Company Officers Supported to Service center . for whom customer should Complaint.
I am given complaint on 24/02/12, but not taken any action, Samsung is the biggest Company in world wide, but customers complaint why are you not solving ?

i gave my Samsung TV in Ur Hi tech communications service center in Hanmakonda Warangal dist. they said that the parts have been replaced he didn't replaced any part ,and the same problem repeated on12/05/2012 service engineer saw the TV and his conform previous fault, and he said they didn't change any parts .
but they was taken amount 1700/- they gave fake bill, actually service charge 250/- only . this service center manager Mr. Sampath Reddy cheating me. Please take action and Return remaining amount. 1450/- otherwise i will go to consumer court. give me replay immediately..... don''t delay...attached fake bill copy.

Thank & Regards
G.Krishna
Reddy colony
Hanmakonda
[protected].

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Aug 13, 2020

Complaint marked as Resolved

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Address: Mumbai City, Maharashtra

I recently purchased Samsung Galaxy Note from a vendor from Vile Parle Juhu, for which I was provided invoice dated 5th May 2012.

To redeem offer I went to site samsungpromo.in and entered my IMEI number of my handset but to my horror I found that offer has been already claimed for this IMEI number, I am trying to get in touch with Promo team but with no response I dont know where to complain about this now.

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sumit piplani

from Idukki, Kerala

Jul 9, 2012

samsung galaxy note promo team — for information my free sennheiser headphone

Sir someone my friend get my galaxy note imei no nd get my promo free sennhieser headphone so plz i want to know his name nd address plzzzz help its an houmble req
My imei no is [protected]

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