| Address: Chennai, Tamil Nadu |
Sir,
I have purchased a new model samsung refrigerator (Digital-Dual Invertor) model, from one of it's Franchise SHAH Electronics, Anna Nagar- chennai on 23rd May 2011.Invoice No : 1893, dated: 23/05/2012, value RS. 24,500. First day when we switched on it did not cool the contents, when we complained, a technician came and opened it and said, circuit board failed due to ants accumulation. Cost of it to replace shall be RS. 1900. This is a 10 year guaranteed product and a very recently introduced model, due to ants' incursion circuit board failed. Shame on Samsung!!!!.
Consumers, beware of this remark from samsung's technicians, please do not buy any products of SAMSUNG and I will write to all corporate companies, and MNCs across the globe, to create as awareness on SAMSUNG's failed products.
Please forward this complaint to the concerned and let me have a report on this to resolve the issue as I have prepared to consult the consumer court to interfere and settle the dispute with a free replacement of the unit along with a compensation to our mental agonies, with an amount not less than RS. 10 Lakhs, and court fees interest on our value paid from the date of invoice till the settlement date.
RAORAMESH P J
No: 65, AA Block, Anna Nagar,
Chennai 600040, India
+91 [protected] / +91 [protected].
+[protected]UAE)
Nov 30, 2016
Complaint marked as Resolved Verified Support
Jun 04, 2012
Samsung India Customer Care's response Dear Customer,
Greetings of the day !
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. Please share your complaint no. (if any). Our service specialist would get in touch with you shortly.
Thanking and assuring you for best services always.
Regards
Samsung Team
Samsung Split A/C — extremely poor service
Extremely Wretched Experience With Samsung ServiceI recently had an extremely unpleasant experience with Samsung service. I had a 1.6 ton Samsung split a/c installed recently and it started leaking water almost immediately. I complained to Samsung service on 26.3.09 and was promised it would be looked into the same day. No one came or called. I called again the next day, not once but twice and again was told a service person would come but did not. In fact, I have always had to keep calling several times to get a response. Finally a mechanic came on 28.3.09 and checked the ac and said the drain tray had broken (in a brand new a/c). He said it would be fixed by Monday. And surprise, no response. I had to keep calling and was eventually told that the part would come 5 days later. This a/c was for my home theatre and I had all the equipment and could not sit around waiting for your technician to get the part. I called my local a/c mechanic and he diagnosed the problem in a few minutes. There was nothing wrong with the drain tray. Your mechanic who had installed the ac had drilled the outlet hole in the wall too high and this was causing back flow. He just drilled another hole lower and the leak stopped immediately. Your ac mechanic finally came on 9.4.09 (exactly two weeks since I first complained, and that too with the wrong drain tray. I already have 4 samsung ac’s and am extremely bitter about this experience. I feel cheated for being a loyal Samsung customer. It is going to take a lot of convincing to make me buy another Samsung product. I hope whoever is in charge of customer service takes note of this and takes corrective action.
Dr.M.K.Venkat Prasad
Chennai