Samsung India Complaints & Reviews

I was purchased a mobile phone "Samsung galaxy3 (GT i5801)" on[protected], from the Mobile Store, Kandivaki west . After some day I found that Its GPS is not working properly, abnormal call disconnect problem, and very poor battery life. Then I send the phone to samsung service center situated at andheri west in the name of mobile cool service. After keeping my phone for 7 days they return me the phone with the same problems and with an added problem of poor wifi connectivity. Again i have submited the phone in their service center and they kept my phone for 13 more days. After this i Found that my problems were not resolved. After a lot of talk with so many persons of samsung, finally they were agree with two condition either replacement or refund. But the replacement will take minimum 75 days and refund will take minimum 90 days. Finally I agree with them on refund condition Because I don't have any other way. But 90 days time period is too much how could I manage it.

I own a refrigerator SR37BG2XTL This refreigerator stopped cooling on 14/12/2010 for which I complained to company's authorized service center "Computer Sales & Service" M. G. Road, Indore. Their technician came on 20/12/2010 and replaced the compressor stating that it is faulty. He charges us Rs. 5050/- for the same. The refrigerator did not start cooling even after replacement of the compressor for which we again complained to the service center on 21st & 22nd December, 2010. I was told that the technician would visit us on the very same day on both the days but no one turned up. I again complained on 23/12/10 on service center at indore and Samsung Call Center where I was told that I would be charged again for the service engineer visit as it is a new complaint now. The complaint no. alloted to me is [protected] Dt. 23/12/10.
I request consumer forum to intervene in the matter and get me refrigerator working.
R. K .Gupta
[protected]

I have samsung i8000 mobile handset,from few days i am not able to receive the calls because of some problems in receiver. So i have given for service in samsung service center near R.T.nagar.After 20days also the has not been rectified due to non delivery of the part.The service center person that until and unless receive the parts can't fix it.I wonder that I paid 25000/- for this handset and the SAMSUNG SERVICE IS SO PATHETIC.

Samsung service center at Panch Batti,Jaipur not providing after sales sevice.I went there to get my hands free changed and employees there misbehave with the customers and dont provide proper service too.

LOST TRUST IN SAMSUNG.



I have some problem with my Washing Machine & accordingly lodged a Complaint at 11 Am on 20.12.10.



COMPLAINT NUMBER-[protected] .



Then I got an appointment for 6.30-7 Pm slot on 20.12.10.



Accordingly I cancelled all my other appointments & rushed back early to reach home by 6.30 Pm. At 6.30 Pm when I called the Service centre I was kept waiting for 10 minutes & after that I was told that another appointment for 21.12.10 evening would be available to which I informed that it was not acceptable for which the Service centre person agreed to send a person the same evening.



At 7.15 Pm when I did call on the following numbers- [protected],[protected],[protected]-There was no response & this SERVICE centre is Just ¼ Km from my place.



When I called your CUSTOMER CARE NUMBER-[protected] I ONLY got assurances that some one will turn up by 8.30 Pm on 20.12.10.





BUT KNOW ONE TURNED UP- I AM SAD & DISGUSTED WITH THE WAY SAMSUNG IS BEHAVING WITH THEIR CUSTOMERS.



WHEN SUCH AN ATTITUDE IS HELD BY A COMPANY THEN DOOM IS NOT FARAWAY.



I had a lot of trust in SAMSUNG & have a Refrigerator, Washing Machine, 3 Mobile phones ,Monitor etc-But due to POOR service will henceforth NEVER BUY another SAMSUNG & also will inform EVERYONE about your After SALES Service.



SERVICE CENTRE-

I-TEL SERVICES

support.[protected]@samsung.com
NO 3001, 2ND MAIN , 17TH CROSS,BANASHANKARI 2ND STAGE,KR ROAD, Near Uma maheshwari temple BANGALORE, KARNATAKA



G.PRAKASH.RAO

Sir,

I had purchased a fully automatic washing machine having model no. WA82V4G on 24.10.2008 from Tushar Vision of Pul Pehladpur, New Delhi. I regert to inform you that the washing machine is not functioning from 18.11.2010 and accordingly I had lodged a complaint with your customer care and got the compliant no. [protected] dated 19.11.2010, I appreciate that on the same date your engineer (Mobile No. [protected]) visited our residence and told us that the entire wiring has to be changed which was not available with him at that time. He said that it will taka another weeks time to get the machine repaired. After that we called your engineer number of times but got the reply that wire is not available in the stock and repeated the same all the times. Again on 20.12.2010 I lodged compliant with your customer care and got the same compliant no. and your engineer visited our residence on 20.12.2010 and said that it is a customer call and hence he has to visit the place but wire is still not in the stock and also said you can get it repaired from outside and went back with this answer. I am not able to understand when you cannot attend the customer complaint why you are selling your products creating bad name in the market. I even will suggest my relatives/friends/colleagues to not to purchase any SAMSUNG product in India since they don't care about their customers. I have even agreed for making payment of the visit and for the spare part as well as demanded by your customer care department. More than a month has been passed but no action is taken.

Thanking you,
Your poor customer
Amit Kumar
GC-43, 2nd Floor,
Pul Pehladpur,
New Delhi-110044
Mob # [protected]

I bought Samsung Series 6 LED TV in October 2010 and barely 14 months later its screen has gone faulty with red vertical lines appearing across the screen. Its dissappointing to see such big International giants making such big claims about the quality of their products which become faulty so soon.
I have lodged a complaint with the company and hope to get it resolved soon. Complain no. [protected] dt. 21/12/10.

First time after Samsung TV purchase, I logged one complaint ([protected]) . But even after 4 days, nobody came. I do not know where to dump SAMSUNG TV. I have decided not to buy any samsung product in future. Buying samsung product mean loosing peace of mind. Really BAD experience.

Think 100 times before buying any SAMSUNG product !!!!!

IT WAS PURCHASE IN THE MONTH OF FEBRUARY 2010
HAS GOT WARRANTY FOR MOBILE 1 YR
6MTHS FOR THE BATTERY

FACED PROBLEM IN THE MONTH OF APR 2010 OF HANDS FREE EAR PHONE GOT REPLACED.

NOW SINCE 11TH DEC ITS NUMS PAD IS PEELED OFF AND COMING OUT IN PIECES , THE COMPANY IS NOT LISTNING TO ME THAT IT IS PEELING OFF ITSELF , THEY ARE ARGUING THAT IT IS NOT MANUFACTURERS DEFECT.
IT IS BECAUSE IT IS PEELING OFF WITHING 10 MONTHS OF PURCHASE , WHEN THEY SAY WARRANTY FOR MOBILE 1 YR IT HAS TO BE FOR ONE YEAR, FOR EVERYTHING ON MOBILE,

ITS PHOTOGRAPHS ARE GIVEN TO THE SERVICE CENTRE AT BANDRA , THE SERVICE CENTRE FELLOW IS ACCEPTING THAT IT HAS TO BE REPLACED BUT COMPANY PEOPLE ARE NOT GIVING THE SPARES TO HIM, THATS WHY HE IS NOT TAKING FOR REPAIRS , I SPOKE TO THEM ON TOLL FREE , THEY SIMPLY NOT AGREED TO LISTEN THE COMPLAINT REF NO IS [protected]

Dear Sir/ Ma'am
I had purchased Samsung champ(touch screen mobile phone) 3 months back and after 20 days it started showing an error on the screen connecting to pc. When i went to samsung service centre in sector 22 chandigarh they told that there is some problem with the mother board and it will take 15 days. When i again called them after 15 days they said it will take a week more. And now whenever I call they say one week more one week more. And its almost 2 months this hide and seek is going on. I had given my phone to them on 22 october 2010. I am facing so much of loss because of them and i am subjected to mental tension because of them. I never expected such a poor service from samsung. Please help me out and tell me what should I do as i am fed up of listening 1 more week 1 more week. And I want my phone back to me as soon as possible.I shall be highly obliged by your kind action.

Thanking You
Megha Kapoor
[protected]
[protected]
[protected]@gmail.com
[protected]@yahoo.co.in

Dear Sir,

Greetings,

From past so many years I am using samsung brand. Recently I have purchased a SAMSUNG GT B 5722, which is quite expensive and worth also when I started using it, I have come across through some problem with accessing Gmail (java application) which I have downloaded from the net, when I try to open the Gmail, it shows (This program requires a working data connection) I tried to over come through this problem several time but its of no use. Along with this someother programs are also not working properly on samsung platform like Google Maps, Opera Mini etc. kindly help me to configure the gmail.

Kindly please help to over come from this problem

Looking forward to your kind reply

Thank you

Regards
Deepak RK
+91 [protected]
[protected]@gmail.com

Respected Sir,
I would like to bring the following for your kind consideration and favourable action:-
We had purchased a SAMSUNG LCD-LA26C450 TV from an authorised Dealer on 14.08.2010 and the series of events are as stated below:
Name of consignee & address (My name & address): Remadevi, Block-XII, CPWD Quarters, GPRA Main Campus, Kunnumpuram, Civil Station New Link Road, Kakkanad, Kochi-682 030.
Name of authorised Dealer: M/s. Fridge House,Chembumukku, Vazakala Village, Cochin-682021.
Invoice No., & date: KK00012/14.08.2010.
Item description: SAMSUNGLCD-LA26C450.
Total amount paid in cash: Rs.21700/-
No., & date of first complaint preferred:[protected]/21.11.2010.
Date on which first attendance on complaint: 25.11.2010 (after 4 days).
Observation intimated: One of the main spares to be replaced.
Date of replacment of damaged spare: 02.12.2010 (after 10 days).
Result: Worked for time being and acknowledgement obtained.
After 45 minutes from the departure of Service Engineer, the TV stopped working.
Immediately reported to Mr.Sudheesh, one of the employee of M/s.Samsung India Pvt. Ltd., Cochin in his Mob.No.[protected] who in turn assured on the same day by SMS that "Sorry for whatever troubles you have faced on this prodct. We will do our best to get your product replaced as soon as possible".
Even then a second complaint was booked vide No.[protected]/04.12.2010.
Date on which complaint was attended: 06.12.2010.
Observation: Not disclosed.
Result: However, TV has not been in working condition.
Our Demand:Replacement of damaged TV with new TV.
The Senior Service Manager in consultation with the Service Engineer in spot also verbally agreed to replace the TV. But, nothing happened till date. When reminded, they were acting as ignorant on such a word.
Appeal: Request to direct the Manufacturer to replace the old set damaged within 95 days from the date of its purchase with a new set immediately.
With regards
Remadevi.

I had purchase Mobile, Make: Samsung, Model : 5200 Metro[protected] in the month of 31 May 2010 from Wolri Naka, THE MOBILE STORE and i had submitted for repairing at Mumbai (Lalbaub) Samsung Servicing center for repair for bad display after 10 days after repair still handset not working. The service of Samsung servicing centre is not upto mark. They have given 02 nos. landline numbers but that always kept defective

Regards,

Ashok Murudkar
[protected](M)

I have received an email by saying ...
Dear Job Applicant/Winner,

Bacause you worth more...

Samsung Mobile International have selected your email randomly in this year's Samsung end of year draw (Samsung Evo). Earlier this year, samsung group made a request to us for the use of job seekers' emails to undertake a draw among millions of job seekers in our database.

YOUR PIN/REFERENCE CODE IS: [SMD-E10], BATCH No: 074/05/ZY369 PLEASE OPEN ATTACHMENT FOR DETAILED IMPORTANT INFORMATION AND LETTER FROM SAMSUNG CEO TO YOU.

To claim your prize, please send your pin and reference code to them through Email: [protected]@samsungdraw.com

[Do not share your Pin and Reference Code with anybody, Also keep this information confidential until you get your prize]

A prize administrator have also been asigned to assist you.

Regards,
Customer Care Team
TimesJobs.com

i bought New Samsung B5310 Rs 10,130 in before 3 month.
i have got some error on screen then i go to Samsunng Care Ulhasnagar they solve my problem but after 15 min My camera is not working or Java is not installing.
having so much problem to face.
Mobi Care Ulhasnagar
I cant install JAVA n also Camera is not working when i collect from mobile from samsung care Ulhasnagar.
Please Replacce my mobile it will be restarted in 25 min.
I called Customer Care but they cant Help Much.
I have remaining 9 month warrenty.
am in so trouble.
Help Me
Samsung Having Poor customer relation Service.

Vivek Narkhede
[protected]

My Samsung Corby CDMA Handset Is nt accessing Interbet... I dnt know why dis happened..??
Reliance CDMA Sim card is not accesing Internet On Corby handset.
This problem occured in every CDMA Handset......

I had purchased Samsung Mobile handset model No SCH - W299 having IEMI No : [protected] last year in Sept 2009 at Rs 12600/- . Within 5 months its touch screen stopped working and I approached the Airoli service center and according to them there is no guarantee for the touch screen. Since I was able to use it without touch screen I decided to continue to use it. Last week suddenly it stopped working completely . I approached again to Airoli service centre and after reloading the software again it did not work. The service technician asked me to approach another service center at Dream Mall in Bhandup. My handset was kept for one day and then they said that its mother board should be changed and it will cost Rs 5500/- . Now just in 14 months such an expensive mobile handset is dead and there is no guarantee that after spending above amount , how many days it will work properly. It really so sad that such a reputed company is selling substandard products in the market. I had to buy this handset because of my CDMA number from my new company. This hand phone has double sim CDMA + GSM. But it looks like that Samsung has serious problem with many handsets in the market. I doubt that I will get any support from Samsung but its important to let people know that in future one should be very careful when you buy Samsung products. In future I will never buy any Samsung products. My e-mail id is [protected]@yahoo.com and contact no is [protected].

Dear Big c,

My name is sadanand your service is good and your mobile also good i have full satisfied for using ur hand set.I have purchased SAMSUNG CORBY TXT B3210 in your showroom BIG C Habsiguda branch,hyderabad,andhra pradesh,india.I loss my mobile 15th december 2010 in sr nagar hyderabad.Please give me the details for recovery.My contact number is [protected] but right now it is not availbel because my mobile loss.so contact to this number [protected] after 8.30 am.or EMAIL right now to this email id. [protected]@gmail.com

Regards,
sadanand
[protected]@gmail.com

Dear Sir/Madam,

I Mrs.Mani Singh W/O Sh.Ajeet Singh R/O H.No.812, Sector-22-B, Gurgaon(Haryana), Mobile No.[protected] purchased Samsung M/W Con 28L CE1041DFB AM0134 from CROMA, Ansal Plaza, Sector-23 Gurgaon (Haryana) on 11/12/2010 vide Customer Delivery No.[protected]. Salesman(Mr.Brijesh) of Croma promise me that one representative of Samsung/Croma reach my home for demonstration within 48 hours. But after elapsed 04 days nobody will come from Samsung/Croma.We are contact Croma on Monday i.e 13/112/10 but they say representative come on tomorrow i.e. Tuesday(14/12/2010), but representative not come on tuesday, We again contact Croma and requested for same., they say representative come on wednessday(15/12/2010) but representative not come on today, After many request I have no option to request to Croma Head for immediate action on my request otherwise please take your above mentioned M/W and return my money immediately.
I hope please take immediate action on my request.

Regards,

Mrs. Mani Singh

Dear sir
I am ajay chauhan contact no. ([protected])submit my samsung corby s3653 on aug/8/2010
imei no.[protected]. work order no is [protected]
in chandigarh sec 22 A.M service center.this set has problem with FM radio but ur expert say it cant be repair so u can replace the mobile or refund money.i agree for refund money.but i dont get any cheque.when i come to customer center they dont give any satisfactory answer or not give any exact date when the cheque will come.they just say when the cheque will come we call u i'm waiting for 4 month but i dont get any call,if i call them they r not respond and just say we call u if cheque come and we dont know when it will come but now they told me that ur mobile is repaired so get it but i purchase a mobile before one month after waiting for cheque so i just want refund money .so sir please help me what to do.other wise i'm thinking to go in consumer court.