Samsung India Complaints & Reviews

This is regarding the complaint for Samsung washing machine Model No B1245AEW/XTL ,
Sl no W9385ADP500043A ,
Work Order No VCS 11/272 Dated 22.11.10
Claim No [protected]

Service Center Address : Vision Cool Services
2, New Taratala Road Kol- 700088
Tel No : 24013575 / 3576

Call Center No : 30308282

1. Our washing machine was taken by the service personnel on 22.11.10 and said that the machine would be repaired in two days and returned.

Till now no body has reverted back to us and when ever we call the call center they are totally unaware of the situation and asks us to call us the workshop.

There is some problem with the service center phone as they cannot hear any thing from our end. We have tried calling from different phone numbers the problem still persist.

Till this date we are clueless about our machine , when they are going to repair and return the same to us. Every time we call up they promises to return the call , but the calls are never returned.

Kindly look into the ,matter.

Subhendu Mazumdar
[protected]

I own a Touch screen mobile phone Samsung Corby Plus B3410 the details of which I have given below:
IMEI No: [protected]
Sl No: RV72240836Z

I purchased this phone on the 19th April 2010 and hence the phone is still under warranty period.

Just before some days I experienced problem in Incoming Voice during a phone call (Speaker through which we talk on phone calls is not working at all) and hence decided to give it for service at the service center.
I reside in Pune. The below given is the sequence of the activities which I underwent to get 'Satisfactory Service' for my mobile phone:

1. Went to Shree Communication (Samsung suthorised service center, Aundh Road, Pune) on the 28th November 2010 and submitted the phone citing the above problem. Shree communication promised to repair it in 2 days. Gave a copy citing Work Order no : 2455.
2. Went to collect my mobile phone on the 1st December 2010. Checked my mobile phone. The problem was not solved. Again gave the phone back to Shree Communication on the same day and they promised to solve the problem within a day or two.
3. Got a call from Shree Communication directly on 3rd December 2010 that the problem has been solved and said that they will check the phone for a day or two and give it back to me. For this they promised to call me again for when can I collect my phone.
4. On the 6th and 7th December tried to call Shree Communication but no single person picked up the call.
5. On 7th December 2010 Eve I personally went to Shree Communication for checking the status of my phone. Reached there and asked about my phone. As said by them it was okayed. When I checked my phone the problem was still not solved. I was told that they(Shree Communication) sent my mobile phone to the company and the phone was thoroughly checked. Got a very harsh response from the people of Shree communication. Got frustrated by them and took the phone as it is and decided to give to other service center.
6. On the 8th December 2010 got address of another service center by calling Samsung Customer Care and Went on the same day to Samsung Mobile Services, Shop No:5, 1st Floor, The Millennium,Nal stop, Karve road, Pune - 411004.
7. Citied the above problem in my phone and about the 'process' which I underwent as above before arriving to Samsung Mobile Services, Karve road, Pune. They checked the status of my complaint, online and hence the"Work order/Call" was still kept "ON" by Shree Communications, Aundh Road, Pune.
8. Mr. Sandip Shinde at Samung Mobile Services, Karve road, Pune, told me that they cant carry on the further repair work as my previous " work order/call" is still "on". They need to take authority from the Samsung Company to carry on the work.
9. As directed by Mr. Sandip Shinde I gave my mobile phone to Samsung Mobile Services, Karve road, Pune and promised me that the moment he gets the authority he will carry on the further work. Hence my new Work Order no : 2134.

Hence for this reason I request you to authorize Samsung Mobile Services to carry on the further process. I also request you to take my complaint seriously and give me a proper complaint no.
If the problem is still pertaining then I request you to please Replace my mobile phone. As its already more than 12 days that I am without my mobile phone. I may further take strict action for the same.

My previous complaints and reference nos. with Samsung regarding the same:
Transaction No: [protected]. Email Complaint.
BP No: [protected]. Through customer care.
No further actions have been taken on the same.

I had bought a 3D LED TV and a Blue Ray 3D DVD Player from Ms. Snehanjali Electronics, Kandivli (W), S. V. Road, Mumbai in the month of November 2010. I was promised a 3D extra set of goggles and two 3D DVD Videos with it. I was made to visit the showroom for atleast 5 to 6 times to get my accessories. But till date it is not given to me. The two salesmen Aftab and Manish always give the excuse that the Company has not sent the same and hence they are not suppling it to me. I contacted Samsung Electronics for installation of the TV and their service engineer tells me that they have issued the accessories alongwith the TV set and DVD player long back.

Even the delivery of the TV set after making full payment was done after 15 days and after several reminders and visits.

I am harrassed and feel cheated of my dues for which I have paid a substantial amount. Kindly help

Regards,

Nilesh Nayak
1802A, Vrindavan CHS,
Padma nagar, Chikuwadi,
Borivli (W), Mumbai 400092
Mobile: [protected]

I purchased Samsung Corby Pro B5310 on 8/4/2010 and from that date i am continuosly facing problems at regular intervals. I have shown my Mobile a no. of times to Mobile Store Jabalpur as well as service centre Alfa Enterprises,Jabalpur regarding the problems,everytime Service centre assured that this problem won't be repeated again. But everytime the mobile handset started functioning improperly. During the 1st problem instance also, i had informed that there is manufucturing defect, hence the company must return me back the cost of Handset, but everytime the service centre repaired the handset at their level and assured of proper functioning thereafter.Further if we give anything in writing ,Service centre didn't acknowledge the receipt.They simply direct us that I should write to Company directly.I have sent the complaint letter to the company's regd. office at Nehru Palace New Delhi also , but sorry to intimate that we have received back the letter with the remark that no office of SAMSUNG Co. is there on the address as on website.It means company has willingly not uploaded the correct address.
Sir, kindly interfere in the matter and provide justice by arranging the replacement of Handset OR arrange Refund of Bill amount i.e. Rs. 11,209/-

Hi
This is in concern with the Galaxy 3 that I recently bought, I am facing huge

[protected] Battery problem my phone 's battery goes down within few hours of charging, which is not even close to what samsung has promised of 15 hrs talk time etc.

[protected] Secondly the GPS is not working at all
[protected] Message memory gets over in about 100 smses
[protected] the sound of video is too poor even if it is an original good quality video (ear piece)

I feel cheated..
[protected]

I have bought a Samsung Refrigerator model RT45LMC (400 ltr ) frost free in Feb 2010.

After 8 months the freezer has stopped working and when I lodged the complaint the technician came and he cleared the frost/ice with the help of Hot air blower and hot water etc. and said the same is repaired.

Again after one month (last week of Nov 2010) same problem occurred. The complaint was registered on 1st Dec. and after continuous reminders daily 20 times, technician came on 7th Dec. and opened up the freeze meshed up and wanted to take same to workshop for experiment.

I feel there is some inherent technical problem with the product. I have requested them to replace the freeze.

Nothing has happened. Still awaiting for response or repair from SAMSUNG.

Thanks
Manoj Sitlani
[protected]

From :

Jignesh M. Shah
5-B, Shrungar Appartment,
Opp. Vidhyanagar High School,
Nr. Seema Hall, Anandnagar Road,
Satellite,
AHMEDABAD – 380 015.

Phone No. 079 – 2693 2049.

Date : 08/12/2010.

To,

Shreeji Electronics & Service Station,
U/9, Shiromani Complex, Opp. Ocean Park,
Nehrunagar, Satellite,
AHMEDABAD – 380 015.

Kind Attention : Shri Nileshbhai / Shri Bhaveshbhai.

Respected sir,
Sub : Samsung Refrigerator RT – 35 CDUX
Ref : Your Invoice No. EE1682 dated[protected].
Claim No. [protected].

Your attention is invited to my letter dated 25/11/2010, which was personally handed over to you. The copy of the said letter is also forwarded to Samsung India Electronics Pvt. Ltd., vide Registered A.D. bearing no. A – 8447 dated 30/11/2010.

I was looking forward to receive a replacement of a new unit RT – 35 CDUX as against the defective one supplied to me vide your above referred invoice.

It is very surprising / astonished that neither supplier nor manufacturer has responded to my complaint letter. Is it fair on your part ?

Please be noted that replaced tray with holes on Frunch box is not acceptable to me under any circumstances.

Now,I claimed that your refund me rupees 24,000/- (Twenty four thousand only) paid by me vide cheque no. 027592 dated 22/10/2010 drawn on Bank f Baroda and collect defective unit supplied to me.

Your early action in this matter will be highly appreciated.

Please acknowledge.

Thanks,

Jignesh M. Shah

C.C. – Mr. Tushar,
Samsung India Electronics Pvt. Ltd.
1st floor, Kalapurnam, Near Municiple Market,
C.G. Road, Navrangpura, Ahmedabad – 380 009.


C.C.- support.[protected]@samsung.com

sir,
I have Purchased two Samsung mobiles E2130 model. Really it is a nice mobile stuffed with lots of features. But, Both the phones got replaced its mother board more than two times within three months from the date of purchase. Still it continues the same. I dont know what to do with this mobile. Now it is in Warranty period after that....?

My mobile no is [protected]
Ramadoss S
Chennai
Tamil Nadu.

Dear Sir/Madam

I had givin faulty hard disk 80gb on (1.11.2010) which was within the warranty period for exchange. I was informed that i will get a new hard disk after 10 days by amritsar service center. Contacting after 10 days i was again asked to wait another one weeks due to shortage of stock. now more than one month has passed and i have still not got the new hard disk. Recently on contacting i was abused and harrased and was told to take the hard disk. When it arrived or forget about it . I humbly request u to free me from this harrasment of yours.


From Gursharan Singh Virdi
Mobile no- [protected]

Dear Sir,
Complain against: 'Exclusive Samsung Service Centre' MONDAL APPLIANCES SERVICE
87/10, Akshoy Kumar Mukherjee Road, Kolkata 700 090. Phone: 6569 0210,
email: mondal.[protected]@gmail.com
Claim No. [protected] dated 29.09.2010 received by SC personnel: B. Majumder,
Washing Machine seriel No. W0455ZCLA01662T, Model: WA78K1/KT1

This is to inform you that my washing machine with the above mentioned details has been taken by 'Exclusive Samsung Service Centre' MONDAL APPLIANCES SERVICE 87/10, Akshoy Kumar Mukherjee Road, Kolkata 700 090. on 29.09.2010. The above mentioned machine was in perfect condition except the water inlet which was partially clogged due to iron content in our water supply. The SC personnel also confirmed the same and said the said machine will be washed properly and be returned within max 7 days.
After repeated follow ups the service centre informed us that the circuit board was damaged so it is taking so much time, although we did not have any problem with running the machine even on the day it was taken.
Further on 26.10.2010 I have received a call from the afore said "MONDAL APPLIANCES SERVICE " informing us that they are sending their engineer next day to our address to the check the problem of our washing machine, which is actually laying with them from 29.09.2010.
This was really shocking to discover that the above mentioned 'Exclusive Samsung Service Centre - MONDAL APPLIANCES SERVICE’ was unable to track the mentioned product in their custody.

Further more on 29.10.2010 the above mentioned service centre informed us that the above mentioned product has already been delivered to us on 28.10.2010, which we actually did not receive.
Again, this is not needless to mention that under the terms & conditions of the above mentioned service centre, point No. 11 reads as follows – “ Company assumes no responsibility whatsoever if this equipment not collected within 30 days from the date of the submission to ASC vide this work order receipt”. And so the aforesaid service centre did calculatively shouldered off the issue just on the 30th. Day.
You are requested to do the needful to recover my product in working condition from the above mentioned service centre and oblige.
Thanking you,
Yours faithfully,
( Ayan Sarkar )

Dear Sir,

Myself Mr. Ganesh Lokare, purchased a new samsung mobile (model TG. B5722) in july 2010, later after 3 mnths suddenly my cell got some problem like getting switched off during call and i tried many time to switch it on but it wont work. I went to mobile shop along with my bill, till toay that cell is with the Samsung Moblie service center (chembur) only and everyday he is givig one or the other reasons to me. it is now almost 30 days i was not given any substatial reson provided to me by the Service center Manger.

I would like to request you to help me and provide me some guidance to get the compensation for the same.

Also i am, forwarding u details mentioned below:
Shop Name: Classic mobile., Chembur.
Shop tel. no. [protected] / [protected]

Service centre name: CCOM Services,
Complaint order no.: WA[protected] dated 1/11/2010

Kindly look into the matter ASAP.

Thanx

To
The Director,
Consumer Forum and Grievance redressal office,
Kolkata.

Dear sir,

I am forwarding you all the letters and reminders and their replies trough the e-mails from 15 th Nov,10 with the Samsung Service Centers. Till now, they have failed to supply the battery of my mobile set-SGH C210 which is a samsung product puchased a year before.They are only giving me the false assurance which you will understand from their replies.Besides, I personally telephoned at their service centers situated at Delhi[protected] on 06.12.2010 but they did not solve my problem. They only give the following numbers which are not active now.
65211915 and [protected].

Again they give me the another number [protected] for their area service Manager situated at Kolkata. The said mobile phone rremains in all time in switch off condition.I failed to contact.

In this circumstances, I requested them to note down my mobile no [protected] and tell their service Manager to contact with me but they refused to do so.

At this context, I want suitable remedial step from your department. Hope, you will do the needful and oblige me.

Yours faithfully,
Swapan Kumar Panda
LICI Staff Quarters; Block-M, Flat No:01
New Alipur, Kolkata-700053
Mobile No: [protected]









- Show quoted text -
[protected] Forwarded message[protected]
From: SUPPORT INDIA <support.[protected]@samsung.com>
Date: Tue, Nov 30, 2010 at 9:36 AM
Subject: Re: Re: Re: Battery of Mobile SET:SGH-C210
To: swapan panda <[protected]@gmail.com>



- Show quoted text -
Dear Mr. Panda,


Thank you for becoming a patron of Samsung product.

I sincerely regret the inconvenience caused to you. With reference to your complaint regarding the battery of your handset, I am maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.

I can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you for best services always.
- Show quoted text -


Vinita Jangid
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.





------- Original Message -------
Sender : swapan panda<[protected]@gmail.com>
- Show quoted text -
Date : Nov 29, 2010 01:27 (GMT+09:00)
Title : Re: Re: Battery of Mobile SET:SGH-C210

For want of the battery I am facing a lot of problem after puchasing the Samsung mobile.
Please let me know in no time the outlet of Samsung from which I will be able to get the battery
of my mobile SGH C 210 set.
Swapan Kumar Panda


- Show quoted text -
On Fri, Nov 19, 2010 at 9:44 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

- Show quoted text -
Dear Customer,

We regret the inconvenience you are facing with your Samsung product.

We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.

We can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you of best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.




------- Original Message -------
Sender : swapan panda<[protected]@gmail.com>
- Show quoted text -
Date : Nov 19, 2010 00:24 (GMT+09:00)
Title : Re: Battery of Mobile SET:SGH-C210

I am sorry to inform you that till today i,e 18.11.2010 nobody has got in touch with me . Please arrange to supply me the battery of mobile set SGH -C210.

SWAPAN KUMAR PANDA
Mobile No: [protected]


On Mon, Nov 15, 2010 at 10:17 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:



Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.




------- Original Message -------
Sender : swapan panda<[protected]@gmail.com>
Date : Nov 15, 2010 00:45 (GMT+09:00)
Title : Battery of Mobile SET:SGH-C210


Dear Sir,
I require immediately Battery of my Mobile set No: SGH-C 210. For this, I visited to your service centers at New Alipur Petrom Pump, Kolkata and again on advice of them, I also visited at your Service Centers beside south city, Kolkata. The said battery is not available. They suggested me to throw the mobile and purchase a new one which is highly objectionable.Please arrange to supply battery to your service centers under intimation to me. I shall purchase it failing which I will be liable to seek legal action from consumer forum for non-availability of the battery after selling the mobile set.For your information, I would like to inform you that the said battery is not available from your New Alipur Samsung show room.Please reply me immediately by return of e-mail .
SWAPAN KUMAR PANDA
Mobile No: [protected]
LICI Staff Quarters; Block-M; Flat No:01
New Alipore; Kolkata-700053.

Samsung has not been supplying spare parts of my laptop (model No:NX05TPOGBQ/SIL)for the last 4 months or so. Samsung's Complaint cell & service center in Lucknow are not reliable. I have been through a bad experience & am very disappointed from a highly reputed co. like Samsung.
Badly there is no way or e-mail /phone no. for complainting of service center . A highly reputed Smsung Co. has no alternate chainal in his site for anycomplained/grievances or feedback

To the concerned authority'
this is to inform you that i purchased a samsung corby from a store in delhi in feb 2010..after two monthhs o[censored]se it stopped working properly..i went to the customer care of samsung which is in noida....i submitted my fone over there for two and a half months..the authorities over there were casual in their approach and they did'nt managed my problem well..after that i submitted my fone in jhansi customer care but there also the story was same..im without my mobile for the past four months antd it has been a headache for me..kindly pay attention to my complaint....

I bought a Samsung Galaxy Tab from Croma Stores, Mulund on 21st November vide invoice no.[protected]. I was promised free gifts which would reach me within 2-3 days from Samsung. So far I have not received ANY free gift. I call Croma helpline on 61406363 and I am promised call backs from the store. When someone calls back, they say they will check with Samsung and call back. No one has called me back at all. Every day I make at least 4-5 calls to Croma help line but all I am told is someone will call you back.

NEVER buy anything from CROMA and especially NEVER buy Samsung Products!

Will Samsung / Croma pay attention to this and call me on [protected] or mail me on [protected]@gmail.com .

Dear Sir,

I have Samsung printer SCX-4300. And I allready registerd my problem in Samsung service center but untill today i have not any answered from samsung. And when i called samsung service center then he replied u wait.
So please you take any action.

Regards,

Mohit Jain
so Shri Rajendra Jain
Kaman Bharatpur Rajasthan
321022

Mb. [protected],.
[protected]

Last year I bought a samsung mobile phone for my father on his birthday. As I have used many samsung phones in the past.

3 months before the warranty ends, it had a minor problem, whenever I transfer a file to that mobile phone through bluetooth, it received that file and when the download completed it showed a warning that the file format is not supported and did not save the file, that's the only problem we had.

We gave the mobile phone to samsung service center at C. G. Road, Ahmedabad India. I am myself a software engineer and from my knowledge, the way, the service center guy explained me the problem in my phone, I was sure that he is stupid and does not know "what a mobile phone is", still I had to give my phone to this person as it was authorized service station of Samsung. They took one month and I got my phone back, the software was changed, I don't know what they did with it but the wallpaper was scratched, the menu icons started appearing scratched sometimes. It somehow worked for two months and just after the warranty period ended, the phone is dead! Now when I visit the service center, they say that circuit is blocked and I will have to pay 2000Rs for repairing a phone that I bought for 3100Rs one year ago. And that too repairing will be done by people who probably do not know what is the difference between mobile software and hardware.

If you buy a samsung phone, please don't think there is a warranty, it is same as buying a China phone.

Mobile details:
Samsung Guru E2130
Serial No. RD9SA13278P

Dealer details:
Permium Services
FF 3/101, SARTHAK II, OPP. ACTIVA SHOW ROOM,
C.G. ROAD, AHMEDABAD.

To
The Director,
Consumer Forum and Grievance redressal office,
Kolkata.

Dear sir,

I am forwarding you all the letters and reminders and their replies trough
the e-mails from 15 th Nov,10 with the Samsung Service Centers. Till now,
they have failed to suuply the battery of my mobile set-SGH C210 which is a
samsung product puchased a year before.They are only giving me the false
assurance which you will understand from their replies.Besides, I personally
telephoned at their service centers situated at Delhi[protected] on
06.12.2010 but the did not solve my problem. They only give the following
numbers which are not active now.
65211915 and [protected].

Again they give me the another number [protected] for their area service
Manager situated at Kolkata. The said mobile phone rremains in all time in
switch off condition.I failed to contact.

In this circumstances, I requested them to note down my mobile no [protected]
and tell their service Manager to contact with me but they refused to do so.

At this context, I want suitable remedial step from your department. Hope,
you will do the needful and oblige me.

Yours faithfully,
Swapan Kumar Panda
LICI Staff Quarters; Block-M, Flat No:01
New Alipur, Kolkata-700053
Mobile No: [protected]









[protected] Forwarded message[protected]
From: SUPPORT INDIA <support.[protected]@samsung.com>
Date: Tue, Nov 30, 2010 at 9:36 AM
Subject: Re: Re: Re: Battery of Mobile SET:SGH-C210
To: swapan panda <[protected]@gmail.com>


Dear Mr. Panda,





Thank you for becoming a patron of Samsung product.



I sincerely regret the inconvenience caused to you. With reference to your
complaint regarding the battery of your handset, I am maintaining adequate
follow ups with the Branch Service Manager concerned and will update you
with the status accordingly as soon as possible.



I can understand the time and energy you have spent on this issue and
appreciate your patience.

Dear Sir,

I require immediately Battery of my Mobile set No: SGH-C 210. For this, I visited to your service centers at New Alipur Petrom Pump, Kolkata and again on advice of them, I also visited at your Service Centers beside south city, Kolkata. The said battery is not available. They suggested me to throw the mobile and purchase a new one which is highly objectionable.Please arrange to supply battery to your service centers under intimation to me. I shall purchase it failing which I will be liable to seek legal action from consumer forum for non-availability of the battery after selling the mobile set.For your information, I would like to inform you that the said battery is not available from your New Alipur Samsung show room.Please reply me immediately by return of e-mail .

SWAPAN KUMAR PANDA
Mobile No: [protected]
LICI Staff Quarters; Block-M; Flat No:01
New Alipore; Kolkata-700053.
Reply Forward

SUPPORT INDIADear Customer, Thank you for becoming a patron of Samsung product. We sincere...
Nov 15


Reply
|swapan panda to support.india
show details Nov 18


I am sorry to inform you that till today i,e 18.11.2010 nobody has got in touch with me . Please arrange to supply me the battery of mobile set SGH -C210.

SWAPAN KUMAR PANDA
Mobile No: [protected]


- Show quoted text -
On Mon, Nov 15, 2010 at 10:17 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:



Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.




------- Original Message -------
Sender : swapan panda<[protected]@gmail.com>
Date : Nov 15, 2010 00:45 (GMT+09:00)
Title : Battery of Mobile SET:SGH-C210


Dear Sir,
I require immediately Battery of my Mobile set No: SGH-C 210. For this, I visited to your service centers at New Alipur Petrom Pump, Kolkata and again on advice of them, I also visited at your Service Centers beside south city, Kolkata. The said battery is not available. They suggested me to throw the mobile and purchase a new one which is highly objectionable.Please arrange to supply battery to your service centers under intimation to me. I shall purchase it failing which I will be liable to seek legal action from consumer forum for non-availability of the battery after selling the mobile set.For your information, I would like to inform you that the said battery is not available from your New Alipur Samsung show room.Please reply me immediately by return of e-mail .
SWAPAN KUMAR PANDA
Mobile No: [protected]
LICI Staff Quarters; Block-M; Flat No:01
New Alipore; Kolkata-700053.





Reply Forward

SUPPORT INDIADear Customer, We regret the inconvenience you are facing with your Samsung p...
Nov 19


Reply
|swapan panda to support.india
show details Nov 28 (8 days ago)


For want of the battery I am facing a lot of problem after puchasing the Samsung mobile.
Please let me know in no time the outlet of Samsung from which I will be able to get the battery
of my mobile SGH C 210 set.
Swapan Kumar Panda


- Show quoted text -
On Fri, Nov 19, 2010 at 9:44 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

We regret the inconvenience you are facing with your Samsung product.

We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.

We can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you of best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.




------- Original Message -------
Sender : swapan panda<[protected]@gmail.com>
Date : Nov 19, 2010 00:24 (GMT+09:00)
Title : Re: Battery of Mobile SET:SGH-C210

I am sorry to inform you that till today i,e 18.11.2010 nobody has got in touch with me . Please arrange to supply me the battery of mobile set SGH -C210.

SWAPAN KUMAR PANDA
Mobile No: [protected]


On Mon, Nov 15, 2010 at 10:17 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:



Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.




------- Original Message -------
Sender : swapan panda<[protected]@gmail.com>
Date : Nov 15, 2010 00:45 (GMT+09:00)
Title : Battery of Mobile SET:SGH-C210


Dear Sir,
I require immediately Battery of my Mobile set No: SGH-C 210. For this, I visited to your service centers at New Alipur Petrom Pump, Kolkata and again on advice of them, I also visited at your Service Centers beside south city, Kolkata. The said battery is not available. They suggested me to throw the mobile and purchase a new one which is highly objectionable.Please arrange to supply battery to your service centers under intimation to me. I shall purchase it failing which I will be liable to seek legal action from consumer forum for non-availability of the battery after selling the mobile set.For your information, I would like to inform you that the said battery is not available from your New Alipur Samsung show room.Please reply me immediately by return of e-mail .
SWAPAN KUMAR PANDA
Mobile No: [protected]
LICI Staff Quarters; Block-M; Flat No:01
New Alipore; Kolkata-700053.











Reply Forward

SUPPORT INDIADear Mr. Panda, I sincerely regret the inconvenience caused to you. With refe...
Nov 30 (7 days ago)


Reply
|swapan panda to scdrcwb, support.india
show details 12:17 PM (45 minutes ago)


To
The Director,
Consumer Forum and Grievance redressal office,
Kolkata.

Dear sir,

I am forwarding you all the letters and reminders and their replies trough the e-mails from 15 th Nov,10 with the Samsung Service Centers. Till now, they have failed to suuply the battery of my mobile set-SGH C210 which is a samsung product puchased a year before.They are only giving me the false assurance which you will understand from their replies.Besides, I personally telephoned at their service centers situated at Delhi[protected] on 06.12.2010 but the did not solve my problem. They only give the following numbers which are not active now.
65211915 and [protected].

Again they give me the another number [protected] for their area service Manager situated at Kolkata. The said mobile phone rremains in all time in switch off condition.I failed to contact.

In this circumstances, I requested them to note down my mobile no [protected] and tell their service Manager to contact with me but they refused to do so.

At this context, I want suitable remedial step from your department. Hope, you will do the needful and oblige me.

Yours faithfully,
Swapan Kumar Panda
LICI Staff Quarters; Block-M, Flat No:01
New Alipur, Kolkata-700053
Mobile No: [protected]
- Show quoted text -









[protected] Forwarded message[protected]
From: SUPPORT INDIA <support.[protected]@samsung.com>
Date: Tue, Nov 30, 2010 at 9:36 AM
Subject: Re: Re: Re: Battery of Mobile SET:SGH-C210
To: swapan panda <[protected]@gmail.com>



Dear Mr. Panda,


Thank you for becoming a patron of Samsung product.

I sincerely regret the inconvenience caused to you. With reference to your complaint regarding the battery of your handset, I am maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.

I can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you for best services always.


Vinita Jangid
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.





------- Original Message -------
Sender : swapan panda<[protected]@gmail.com>
Date : Nov 29, 2010 01:27 (GMT+09:00)
Title : Re: Re: Battery of Mobile SET:SGH-C210

For want of the battery I am facing a lot of problem after puchasing the Samsung mobile.
Please let me know in no time the outlet of Samsung from which I will be able to get the battery
of my mobile SGH C 210 set.
Swapan Kumar Panda


On Fri, Nov 19, 2010 at 9:44 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

We regret the inconvenience you are facing with your Samsung product.

We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.

We can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you of best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.




------- Original Message -------
Sender : swapan panda<[protected]@gmail.com>
Date : Nov 19, 2010 00:24 (GMT+09:00)
Title : Re: Battery of Mobile SET:SGH-C210

I am sorry to inform you that till today i,e 18.11.2010 nobody has got in touch with me . Please arrange to supply me the battery of mobile set SGH -C210.

SWAPAN KUMAR PANDA
Mobile No: [protected]


On Mon, Nov 15, 2010 at 10:17 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:



Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.




------- Original Message -------
Sender : swapan panda<[protected]@gmail.com>
Date : Nov 15, 2010 00:45 (GMT+09:00)
Title : Battery of Mobile SET:SGH-C210


Dear Sir,
I require immediately Battery of my Mobile set No: SGH-C 210. For this, I visited to your service centers at New Alipur Petrom Pump, Kolkata and again on advice of them, I also visited at your Service Centers beside south city, Kolkata. The said battery is not available. They suggested me to throw the mobile and purchase a new one which is highly objectionable.Please arrange to supply battery to your service centers under intimation to me. I shall purchase it failing which I will be liable to seek legal action from consumer forum for non-availability of the battery after selling the mobile set.For your information, I would like to inform you that the said battery is not available from your New Alipur Samsung show room.Please reply me immediately by return of e-mail .
SWAPAN KUMAR PANDA
Mobile No: [protected]
LICI Staff Quarters; Block-M; Flat No:01
New Alipore; Kolkata-700053.

SAMSUNG MOBILE MDEL WAVE MODEL NO : S8500
S/N RUIZ918308R
IMEI/RSn no: [protected]

Purchased at QUALITY FIRST VENTURES
121, 2nd floor,FORUM mall
Hosur Road ,BANAGALORE: 560095
Purchase date : 15/10/2010 Bill no 3567 Cost Rs 19,300

There was no display suddenly on 02/12/2010

When taken to the purcahsed shop he directed to Authorised service centre
TELNERT SERVICE, 1st Main Road
7th block Koramanagla, Banaglore
Work order no : 348
The Service centre manager says the UNit is mishandled. The display is damaged though not even scartach is on the mobile. Hence Pay Rs 5900 .Display will be replaced and cannot be under warranty. I did not agree for this. A mobile costing 19500 cannot be so sensitive./ It has not fallen .
He did not agree for anything.He told me to contact[protected]

I Spoke to the aboce number after many retries. He listended to all the details .The complaint number was given [protected]. After 3 hours some one again listened to all the story , and said "Sorry we cannot handle this .You may speak to[protected].

About 20 times I have called this number .No one picks up. One time they pick and afetr listening story, he tried to forward to some onel else and that is th end of it. I have been still trying ,no one pics up.

This is the way the customers are handled. NO one is taking the responsibility. Now this costly equipment is down. Will some one suggest what to do ?. I have decided I will not go for and recommend any bosy for any of SAMSUNG products.

Sub : Not attending complaint
Ref : Work Order no : WA[protected] dt 01/11/2010
Myself Mr Ashwin A Vinerkar hereby want to state that i had purchased Samsung Champ Mobile , Model No GT-C3303DKAINU from Mobile Store @ Mulund on 13th of August 2010. It was quite fine working until when i gave the same to update the software at your Kalyan Customer Care Service Station which is Samsungs Authorised Service Station on 01 November 2010 at 12.27hrs. The Executive informed me that the software update will require 15-20 min and i was in hurry so i told them that i will collect it while returning from office.. When i returned to the customer care office for collecting my mobile they told me that while updating the software the board of mobile set was short circuited for which it was damaged, and in return they will be repairing it and will handle it. there was no feedback since then i am visiting the office several times and the same answer is that still it is not repaired. after three weeks i was been informed that i will be receiving a replaced mobile set and again wait for 5- 7 days. But the same answer after one week, that the replaced mobile set is not being recieved from the head office, i had even talked to the HOD of that office and in return he gave me his cell no ie [protected] but refused to tell his name. he assured me that i will be receiving another mobile set within 5 working days and now it is the limit already 2 weeks have been passed and no answer is received from that office. For all this i had to take leave from my office and visit that customer service office several times. I m being disturbed and mentally harassed for such a small thing. Samsung Mobile a brand for which the people really assures for its best quality and services can do such a shameful thing is nonacceptable. Hence i want my new Mobile back and with compensation for the mental agony for which i had suffered from last 1 and half month.

I hope that my complaint will be put into consideration and results will be realised soon as possible.

Regards
Ashwin A Vinerkar
Cell No : [protected]/[protected]