Samsung India Complaints & Reviews

sir, i have purchased my mobile on apr 10th in universal.... samsung corby model.... But now my untolerable problem is am receiving a lot of repetitive message in my inbox.. at first i thought it was a network problem.. But latter i changed the handset and i came to know the problem is with the handset... gave my handset for repair ... but there s no use.. am having the same problem with the handset.. there is no options to keep the message tone in mute also..(am receiving 50 same messages ).. my inbox is full always.... am helpless and dissatisfied with that mobile... i need a remedy for this....

Sir ,
I brought a new moble set on 7.11.10. but on the very next day i foud the Power on off is not functioning also its camera also not functioninf. I lunch a in the Mobile store but they refused that that was not their sevice. go to the samsung service center but the Jajur Road sevice center was open fron 10 to 4 but I was working at 40 KM away from jajpur Road. I inform about his to the Samsung Complany they advice me to go to Jajpur Town Service center that center refused that they don't deal with mobile hand sets. after severel requst there is no response fro the company. Thats why I am lunching a complain agaist the Samsung Mobile Company and request you to be kind enough to get me the hand set changed.
Jeevan Dass
Contact No. [protected]

i have purchased mobile handset of brand samsung from shah distributors sawantwadi on 060910 vide bill no 877. the model no. GT-s5560. the CD with the set given by the company is not working not installing properly. i asked them regarding this they have given me another CD of lower version which was not suit to this model. they told me that they asked to company replace the CD but till date they have not given me new CD

Hi,
I have lost my samsung [protected], with mobile tracker functionality. How can i track my mobile, i have lost this mobile in bareilly, India.
My alternate number is [protected]

Serial No. RWZZ955035P

Thanks & Regards,
atul kakkar

I have Puchased Samsung Start Mobile in January-2010 (Touch Screen).

And my mobile Hangs regularly at that time unable to switch off the handset too..
I was facing a problem of Touch Screen and given the handset for repair Samsung Authorised Service center in Pimpri Pune link Road they delivered the mobile after 12 Days. and rectified the Issue and given me my mobile with the same condition.

I suggest everyone to Don't purchase Samsung Mobile because it is having a worst service. Better go
for Nokia or Sony Brand.

Regards

Santosh
[protected]
Pune

We have registered for non functioning of our Samsung Washing machine on 10th Nov 2010. our BP no - [protected] dated 12th Nov 2010. Since than we are rigorously following up with the service centre but the response is poor.We never expected this type of response from a company like Samsung.
Please look into and if possible send your person within 24 hours or else we will get it done from somebody else.

Neha
Pune

Add:
M.Pushpa
No:6, Venkatesapuram 7th street, Kannigapuram, Chennai-12

Respected Sir,

We bought the SAMSUNG semi auto washing machine on[protected]. I've launched a complaint about the timer since the timer is not working (complaint no:[protected]). But Mr.Giri one of your technician has come to my home to fix this issue. Unfourtunately he was not able to fix the issue and every time he comes to repair unit we used to pay more than Rs500/- and he is very rude still the washing machine problem persist, and I've called several times to the samsung call centre (no:[protected]and they disconnected the call when hearing my complaint num. It seems the service is pathetic. So kindly do the needful as soon as possible.

Thanks & rgds
Pushpa.

I purchased 37 inch Samsung LCD TV on 7th sept 2008.The said set went in for repairs on 6th march 2010, that is within a gap of one and half year of purchasing the tv.The display card was replaced which cost me RS 4487/.It was a great shock to me when i was told that the entire card need to be replaced instead of the faulty part.Moreover the card replaced also did not have any guarantee of more than a month which means you yourself dont assure the quality of the part replaced.

I convinced myself thinking that the electronic items sometimes need such repairs.But to my utter dismay the power supply of the tv stopped on 26 th of November,2010.The engineer once again told me that the power card needs to be changed and it was more shocking to know that this time both the cards, that is the power and the display cards need to be changed and the total cost would be Rs 6000/.Here I wish to mention that the display card replaced on 6th of march 2010 had also broke down for which i had paid Rs 4487 just 6 months back.

I had no alternative but to go ahead with the repairs and bear the necessary cost.

Now i feel cheated because the LCD tv ( which normally depriciates in value )which i had purchased for rs 64000/ now costs me Rs 75000/ which you will agree is not a small amount.What further worries me is the future cost of repairs that would add to the cost.

Now you have to answer me as to why I or for that matter anyone else should go for Samsung suppossed to be a branded product and why not go for Sansui which would have costed me half the cost of your product .
I went in for your product thinking that it will give me the best product than any other brands because you i suppose believe in the quality.

Secondly what guarantee do you give me that my LCD tv will not require further repairs especially when i have already spent rs 10000 within 2 yrs of buying the tv.

I have purchased one SAMSUNG LCD TV from a mall in Doha- Qatar 3 months back to use at my home in India, after i start to use it, the very 2nd day itself the set lost the picture display and only audio channel working. I went to the official SAMSUNG service center at Alleppey, they informed me to bring the set to their service center. Now its more than two months nothing happened positive and the things going bad to worst.
According to the service center Manager, the spare is not available in India (Very shameful - a brand which provides INTERNATIONAL SERVICE WARRANTY !!) and i request him to provide an official letter that which parts are required to repair the TV., so that i can get it from Doha itself.
But according to the service center Manager, delivery of such a letter will affect the REPUTATION of SAMSUNG (feel pity on his argument) and he is helpless to repair the T V.
If it is going like this, why SAMSUNG issuing International Warranty for their products and appointing so called "after sales service center"??
If any responsible person from SAMSUNG International read my tragic experience because of my mistake (that i choose SAMSUNG from a list of international branded TVs) kindly advice what I have to do!
or i will forget the amount i spend for that T V and i will burn it at public, so that no one else will not face such a problem in future.

THIS IS REGARDING MY COMPLAINT NO.[protected] WHICH WAS REGISTERED ON[protected]
FOR THE REPAIR OF MY TV.THE SERVICE ENGG. CAME IN ON[protected] AND ON CHECKING THE TV HE SAID THAT SOME I C HAS TO BE REPLACED AND WILL COME WITH THE SAME AFTER TWO DAYS.BUT NO ONE TURNS UP AND I CALL THE HELPLINE NO. AND THEY SAY THAT SOMEONE WILL ATTEND MY COMPLAINT BY THE END OF THE DAY BUT IN VAIN SO I CALL THE NEXT DAY FOR THE SAME BUT AGAIN I GET THE SAME REPLY. THIS GOES ON FOR MORE TWO DAYS BUT UPTILL NOW NO ONE HAS TURNED UP OR CALLED ME FOR THE SAME.
THIS IS A REALLY BAD SERVICE FROM SUCH A HUGE COMPANY.

Dear Sir,
complaint [protected] is pending from 4.11.2010 for our new Microwave Model : GW71B, Sr.No. J5TD7MRZ900275L purchased on 31.10.2010 due to burning of cabinet and we have also shown the faulty Microwave to your Service centre Rajnagar, Ghaziabad to Mr. Pankaj and Supervisor Mr. Vinod on their request on 23.11.2010 and they have taken photographs also but we are still unable to get it repaired or replaced. Kindly look into the matter and confirm action at the earliest.

dear sir,

here is milan jain from saharnpur (up).i had bought a samsung star nxt(s5233s) mobile phone in mid july 2010 from gift-o-shoppe shop in saharanpur.After 15 days of my purchase it become my headache.The set restart automatically,hang,poor voice quality nd such sort of problem start coming in the phone .I have submitted my phone 4 times bt don't get satisfactory result.Please help me in this regard as early as possible.

MILAN JAIN
SAHARANPUR(UP)
TEL NO.[protected],[protected]
EMAIL:[protected]@yahoo.co.in

DEAR SIR,

I purchased my phone on 8-Nov-2009 from REDIFONE, Vadodara Gujarat for Rs.13,890/-
SAMSUNG M7603
IMEI-[protected].

My problem & concern are as below:

1. Right from day one I am facing BATTERY ISSUES. Firstly i thought that battery backup of samsung mobiles are generally less compared to other. So i didn't really bothered, but then the battery backup kept getting down & down. For that i was really worried & went to SAMSUNG service centre at AKOTA AREA (OLD Service centre) Vadodara. They gave me some really stupid reasons & after arguments & all they changed my battery this was back in January of this month i suppose.

2. Some strange kind of SYSTEM ERROR comes known as ‘SLW Error’ is appears twice & thrice in a month, due to that a multi coloured screen comes saying some kind of error & some type of coding appears & phone stops functioning, to re-start the phone i have to remove the battery but after removing battery also some blue colour screen comes, again after removing battery the phone re-starts & by the time 2-3 points of Battery comes down so listening to this problem they were kind enough to change my mother board after going there for several times & talking to Area manager etc. For the above the kept my piece for 1 month without informing me whats happening & not giving me proper updation on my mobile.

3. But still the problem is there & Samsung Service centre (new) are saying that the problem is now with ‘SIM CARD’ which cannot be the case for such an error (ITS like your computer is having virus & you blaming that cabling is not proper) & saying that we now can’t do anything now & do whatever makes you feel is right, we cannot change the piece & for battery problem the ladies around there telling that for this problem you might have to come for 20-25 times. Also for the same error one lady name ‘Miss Taiba’ telling that this problem occurs when cell is with you & when it is with us there is no problem & the thing is that error appears once or twice is 1 month. I showed them the snaps for the same. But she & overall staff is not agreeing & telling me that I don’t know how to use a piece & telling me all such stuffs which is barely expectable & to my surprise they even told me that 'WHY DID YOU PURCHASED THIS MODEL'. I mean i was literally shocked by hearing this & i kept mum, returned without saying anything as i was just speechless.

4. Service centre people just doesn't want to listen & talk in a very rude & rowdy manner.

5. If I give my piece to them, they never call us back & never pick up the call, I am a employee working with a co & i dont get time to go again & again, for which i have already visited 10-15 times (old & new) (what more i can do).

6.For almost 6-7 months I am facing the problem of Battery usage, System error, sometimes hang & some function not working. Due to the above problem 2 of my memory card got corrupted worth Rs.1000

7. I waited long time time that problem will go, but its high time for me, still system error comes & I now fear that due to that it may happen that my PHONE goes DEAD. After then i cant do anything & no one will put there hand on my cell that is the reason why that i opted to write to consumer court.

9. Sir they have literally traumatized me, i am really sick & tired of this phone. I have invested so many hours, money & petrol due to this. Its like every month i have visited samsung service centre.

10. Whenever i visited them i literally pleaded them to okay my piece, but sir they never listen me anytime (may be or i am sure that there is some major Manufacturing default which cannot be cured) as they have changed my mother board after that also problem is not getting resolved.

11. I even wrote so many online letters to them & call called Customer care, but literally no response i am getting. They gave me some no for further talks, but they never call.

12. I gently told the SERVICE CENTER GUYS, that see if the problem is not getting re-solved from you. should i go to consumer court & share my concern with them. To my shock they told that 'JUST DO WHATEVER YOU WANT'. Your cell will be like this.........

ADDRESS OF NEW SAMSUNG SERVICE CENTER IS:
SAI COMMUNICATION
2A SHREE COMPLEX,
SHRENIK PARK CROSS ROADS,
BPC ROAD,
AKOTA, VADODARA
PH.# 30308282

SIR I PLEAD TO KINDLY LOOK INTO THIS MATTER ASAP.

AND SIR I DON'T WANT ANY CHANGE IN PIECE, I JUST WANT MY HARD EARNED MONEY BACK. I DON'T WANT TO OPT FOR SAMSUNG NOW (AT LEAST THIS MODEL).

AFTER PUTTING SO MANY EFFORTS BY ME THE PROBLEM IS RIGHT THERE ONLY.

I wrote to 'CONSUMER COURT' also, but I didn't get any replies from them too.

Also i issued notice to Samsung Local (i.e Vadodara service centre) & SAMSUNG INDIA CORP OFFICE DELHI. But I didn't get any replies from them. Even SAMSUNG CARE TOLL FREE NO ARE TALKING ME IN LIKE I AM BEGGER, begging in front of them

I will be waiting for your valuable response & I really hope that you would understand the pain I am going through.


Thanks a lot.

Regards,
Dhananjay
Ph.#[protected]

Hello sir,

I have purchases samsung microwave oven Model CE1113FL from Ezone,Hometown,Punjagutta,Hyderabad on 12th June'2010 wide bill number T12MB27.

There were few accessories missing in the product which was informed by the samsung executive when he visited my residence for demo .When i came to know about it, Based on his guidance, i contacted Samsung customer care & the dealer for the missing accessories.

After my repititive follow up complaint was raised at Samsung.Complain number is [protected]/10F1445 on August 25,2010.

After some days, It stated having electrical sparks at the back panel .Plus the microwave was heating in the stand by mode.I informed the samsung contact person Mr.Vikas Jaiswal about it & after that one executive was sent to review the fault.Once the fault was identified, They confirmed the replacmeent of my microwave on Sep 01,2010.

After my repititive follow ups on the replacement,I kept on getting false promises & its been 3 months once htey confirmed abt the replacement, nothing has been done.

After continuos follow ups , they confirmed my replacement & after few days they denied stating that they can not give the replacement & cna give back the refund of my purchase price which was less compared to today's market price as i bought it under a discount scheme.

I would like to bring to your notice,the inconvinience this has caused to me.Its been almost 6 months since i purchased a product & spent my money.Instead of honoring the committment ,They are denying the basic fact that the unit was faulty & they should honot the committment of providing an equivalent model as replacement of my faulty microwave.

Please help me getting tihs thing resolved & in proving the replacement of my faulty microwave.

Regards,
Hardik Rajgor,
[protected],
Hyderabad

Hi,

I am a customer of Samsung product, I brought a new washing machine of Samsung in May-10. Since the time of purchase I am facing some technical problem in this machine. I have already visited 10 times local distributor/Retailer of Samsung (Paras Tradors, Karnal) but I never found any solution. Even I have given my complete on customer care number of times but every time your engineers come and he return back without solution. Since last 2 months every engineer has almost Raped this new washing machine but still no solution.

I have been harassed mentally since last 2 months by your engineers/Distributor and customer care by giving new dates and commitment regarding service of my new washing machine. I am totally disturb because I have wasted my precious time and energy even after spending 17000 rupees on your new product.

Your engineer whose number is [protected] has also used abuse language with me and I have already escalated this issue to your branch manager Mr. Satender ([protected]) and your other employee Mr.Vikas ([protected]).

Plz consider this mail as prior notice from mine side as if my washing machine never been replaced in next 2 days, I will go to consumer court for solution and for my mental harassment which is given by your company employee and assosiates .


Rgds
Rahul Monga
[protected]

376, Sector-7, Karnal (Haryana)

Samsung PC Suite - Internet through mobile modem -Error 619 - Data Cable
Rectifying the error
1. Samsung USB modem driver (Download from Samsung | Local Link)
2. Your Samsung Star 3G (would work for most other phones as well) with a working Internet connection
USB Cable
3. Samsung PC Studio or any other Samsung mobile drivers are not installed

Procedure

1. Connect your Samsung Star 3G to your PC and install the modem drivers that you have downloaded.

2. Goto Control Panel > Phone and Modem Options


3. Select the Modems tab. You will see Samsung mobile modem listed.

4. Select it and click on Properties.

5. Goto the Advanced tab and put the following in the box for Extra Initialization Commands:

+cgdcont=1,”IP”,”your_apn_name”
( or tye AT+CGDCONT=1, "IP', "apnname")
eg:- +cgdcont=1, "IP", "bsnlnet"
as shown in the figure below for Tata Docomo:


6. Hit OK and exit.

The next step is to create a dialler for your Samsung Star 3G mobile modem.

Error 619 solved

1. To create a dialler, Goto Control Panel>Network Connections

2. Hit Create a New Connection and proceed as follows (each sub-point is for each screen of the wizard):

2.1 Network Connection Type: Connect to the Internet
2.2 How do you want to connect to the Internet: Set up my connection manually
2.3 Select Connect using a dial-up modem
2.4 Select Modem-Samsung Mobile Modem
2.5 Type an ISP name according to your preference (could be anything)
2.6 Type*99# as the phone number ( or type *99*1*1# or *99***1# )
2.7 Leave Username, Password and Confirm Password fields blank
2.8 Hit Finish

That would complete the wizard and make a dial-up connection for you. Dial it and you will be connected to the Internet via your Samsung Star 3G phone modem without using Samsung PC Studio.

I had purchased the Samsung Washing Machine with Model no.WA85VPN and Sr No. W1085ZCS500301 on 20th Nov 2009 from Bhopal. After the purchase of 7-8 months the filter body of the machine came out during the wash cycle. After my complaint in customer care, the mechanic came & was surprised to see, because in his service period, it was the problem that he has seen first time. Anyhow, he managed with very-very big tools. He opened the machine fully & adjusted the filter body.

The same problem had repeated after 3 months again.....and on 20.11.2010, Saturday the filter body came out and is broken into two pieces during the washing. After doing the complaint in customer care, I came to know that the problem will be solved on Monday. After my request to them to sort out the problem on Sunday, they said "SORRY" because Sunday is their "HOLIDAY".

But after their promise, the mechanic contacted me on Tuesday and after listening his response I was surprised. As per him he had to call the broken part of the machine from Indore and it will take atleast 2-3 days. It was the same mechanic who had last time attended the problem. And after knowing that the problem has repeated he was shocked and again said that during his service period, he had not gone through such type of fault.

HENCE IT PROVES THAT THE WHOLE UNIT IS DEFECTIVE AND THERE IS A MANUFACTURING FAULT WITH THE MACHINE. IT SEEMS THAT SAMSUNG HAS CHEATED ME AND GIVEN ME EITHER A REJECTED PIECE OR A SECOND HAND MACHINE. SO I WANT REPLACEMENT OF WASHING MACHINE.

Purchasing a Samsung Product has become a big problem for me. I am not satisfied with the Samsung Product and the services given by Customer Care.

Sir,
This is with reference to my handset Samsung Corby 3G model no. Samsung M-5650, as i had purchased this handset on 31/01/10 , and after using it for five months the problem start coming with this handset, but sending it to Samsung Service centre for several times the problem is not been rectified.
So kindly sudggest how to proceed as being in touch with your service team also we are not able to get the appropriate solution to resolve the issue.
Early response will be appreciated.
For any information please feel free to do contact.

Cordially
Shishir Kant Dubey
Handset: [protected]

I recently bought Samsung galaxy 5 from Sangeetha [ Vijayanager,Bangalore] on 17/11/2010. I used it for 4days and it started getting switched off. It didnt switch on today. I took it to Sangeetha and showed that it is not working. Sangeetha lady tried it couple of times with changing batteries and could switch on. She even opened up anotehr un sold pkg of galaxy 5 and used that battery in my cell. none were properly fitting in the battery holder. [she gave me new battery after checking. But still that had same issue]/ She asked me to goto samsung customer care to show it and get the letter for replacement. Samsung customer care person said it should be 4 days old then only he can give me the replacement letter..when i asked sangeetha store about how you sellsuch a faulty cell..there was no proper response! Finally i made to run between customer care and Sangeetha for the answer.. No one gave proper response.
Finally samsung customer care person took it saying he wil repair and give. Hw was accepted to replace a 4 days old cell but not the 6 days old cell! I think this is a fraud network between samsung customer care and sangeetha to cell such a faulty cells! I even heard many complaints about other cells when i was in Sangeetha!

i have purchase a Samsung (BT--B3313) on 7.11.10-7.34 PM
and the keyboard of mobile is not working well.and the set was ot swiched off properly and not swich on again.To swiched on i have to rest the battery .
so i have complaant about it on the shop and ask hi to repalce the set as the problem occurs on the very next day. The Sales assotiate ask to bring the set and after verified he said it was soft ware problem you have to go to the sevice centre ,it cannt be replaces .
Now i decided to compliant JAGO GRAHAK JAGO

MOBILE STORE LIMITED : gopabandhu Chak, jajpur Road. Jajpur . VATTIN-[protected] 4.12.2007 -CSTTIN-[protected] Dt-17.12.2007. Sales Assotiate - AMIT DASH.
MOBLILE HAND SET DETAILS: Samsung (BT--B3313), IMEI NO-357492/03/251724/3- BATTERY NO.AB483640BU/S/N:C1Z912IS/4B AZ, ORDER NO[protected],INVOICE NO.2341/983. Bill No-SOD243


Complained By. Jeevan Dass, V.N. College . Jajpur Road 755019.Phone No [protected]. E Mail-Bandhujeevan @Gmail.com