Samsung India Complaints & Reviews

Hi

Please note that i have purchased a samsung i9000(Galaxy S) mobile on 28/11/2010 from univercell chennai. The next day the phone fails to boot after a software update automatically popup by samsung kies. From then on the device is with the service people who are unable to correct it. Every time i go to their place i am asked to return in 3 days to find the phone lying in some place with no improvement. It is clear from their attitude that its not going to get corrected in the near future. As u may be aware mobile phone has become a critical part of life and its very fustrating to spend 30,000 rupess and submit the phone to samsung for their research, training and development. The phone has been marked has scratched (which is actually done by samsung service people by their great handling and refusal to take the pouch given by me). Why is samsung unable to replace my phone. What is the purpose of samsung service? . I am pretty much sure that by the time i get back my phone, the price will have reduced a few thousands. Will samsung pay that loss? Also the service person has informed me that he will do some research on the phone and if he is unable to correct it only then he will offer an replacement. Why is this. He has already taken 10 days for research. When will he offer me the phone. And it will take 15 working days for getting a replacement. Based on my finding it is 3 days in the US. Why 15 days for India ? Finally i have to wait 45 days (20 research + 15 replacement wait) and 500 rupees on travel and phone calls to service center and pain of spending 30000 on a samsung phones and being insulted by samsung representatives. Why 15 days, when samsung can supply phones for new buyers in chennai , why don't have one for replacement ? Kindly refund the amount, it has caused me great pain and i think i will never use any samsung products ever. I have all the bills and service receipts. Please visit samsung service center named Hi-tech Solutions, old No M9B, New No.83 Anna nagar East, Chennai -102. Ph[protected],[protected]. You can easily understand the processesless functioning. There are more crowd in samsung service centers than in mobile stores. And the numbers given are never answered and if they pick up we have to wait 5 minutes(generating income for service providers) for no reason !.

Following all these insults i called the customercare number given in the samsung website and told all these, the woman on the line gave me a complaint number [protected] and infromed me that i would be contacted in 2 hours by the mobile team. While i am typing this mail i was called by the samsung mobile customercare. I repeated the entire story and he finally gave me this number[protected] and told they will be able to help me. Thats the final slap on a samsung customer, because there is nobody to answer that number from samsung side, it keeps on ringing.

Based on these fact. Please refund me the amount of 28,500 and u can keep doing your reasearch on my phone.

Thanks for the poor service to Indians.

Hi,

CC to: Indian Consumer Complains Forum

I bought this Samsung Mobilephone E2120i on 11 July 2010 and just
within 4 months it started developing problems. The display was
distorted, the spellings of words like automatic would be 'aesotamic',
the spelling of words like message sent would be 'massage sant'. The
phone would not allow me to use the manual network settings, the
inbuilt games would not play, the Music would not play, etc. I decided
to have the cell phone checked at the Samsung Service Center under the
name 'Master Care Services'. I was told that the mobile software
needed to be reloaded and every thing would be fine. The attendant was
hardly listening to my complain and did not even mention anything
about the above description provided. However, the very next day I
received a call from the center stating that the software has been
downloaded and the I could come and collect the handset. I went there
to collect the handset but nothing had changed except all the details
saved on the cell phone had been deleted which I was aware of.

I again requested to make specific mention of the complain and this
time I was told that the mother board needed to be replaced (18
November 2010). I was told that it would take atleast 25 days as the
required parts were not available due to the short supply. I protested
and asked if I could be provided an extended warranty as the phone
would be with the company for almost 1 month. I was really shocked to
hear when I was told that the company is not responsible for an
extended warranty and that its the company policy and nothing can be
done about it. I requested them to provide to me a stand by handset
for use as I did not have any alternative handset again for which I
was denied. I was told that company does not provide all these things
for minor complains.

The mother board needs to be replaced which is short in supply, it
would take minimum 25 days for the replacement to happen and there is
no limit to maximum time taken for replacement with no extended
warranty being supplied by the company for the number of days they
have the phone in their custody. These complains are considered as
minor complains. My question to the CEO of the company is: What type
of complains are considered to be major complains???? Dont you
consider your consumer as your God who is helping you run a business?
Have you taken customers for granted?

If this is the kind of injustice being meted out to your consumers,
then I would not hesitate in letting the Indian Consumers know that
Samsung as a company is a cheat and would definitely make sure that
this case is being heard at the highest priority even if need to sell
my home for it.

Atleast as a consumer I will be satisfied that I have dragged a
company to court which doesnot think about its consumers.

If you have a heart and think that your consumers are important for
the company to run this business, I would like to see a response from
the company within 48 hours, failing to which this complain will be
making news all over the country. The company will definitely be
famous for all the problems you have created for me as a consumer.

My earlier complain numbers are as below:
BP no. [protected] - 4 dec 2010
BP no. [protected] - 26 nov 2010
BP no. [protected] - 16 Nov 2010

Waiting for a reply at the earliest.

Regards

Khilan Maru

This is to inform the concerned person that i have purchase a Samsung LCD from your authorised dealer at shimla in the name & style M/s Sanjeev Kumar & Co. The MALL Shimla on 4th Nov. 2010. The authorised dealer has assured me that the demonstration anf fixation of the LCD will be done by the company officials within 3 or 4 days after the purchase But till date no concerned person has visited my place and my LCD is sill lying uninstalled. I personnally visited the concerned dealer more than 5 times and he personally called the company officials in my presence many times but inspite of the assurance of the company officials to the dealer also they never turned up to my place . I have also rang to your Chandigarh office but your concerned person who picked up the phone at Chandigarh did nport give any positive responce to me. At last i have no option but to made this complaint to you. If after this compalin no person came to install the LCD at my place within 3 days of this mail i will file a consumer complaint regarding the deficiency in service on your part. Please not. I have suffered a mental & physical torture by buying your prodect. After that i will suggest to my relatives & friends not to take the samsung prroduct ever.



Vinod Kumar

M. No. [protected].

Shimla.

I bought a Samsung GT-B7722 mobile (Star Duos) on[protected]. The IMEI no is [protected]. On 07.10.2010, while putting it ON, the loading line would proceed till the half way mark and the mobile would just turn off from that point. I tried a number of times, but the phone would not start.
I deposited my mobile with M/s TELELINK, C-38, City Centre, Bokaro Steel City (Jharkhand) {Authorised Samsung Service Centre) on 08.12.2010 at 10:30 am. The work order no is WA[protected]. They sais that it is a software problem and that the software would have to be re-loaded. This meant that everything in the phone memory would be lost, including the phonebook. As I didn't have any choice, I deposited the same. They asked me to collect it at 4pm the same day. When I went there at 4pm, they said that the motherboard has become faulty and it would have to be replaced. They also informed that the motherboard is not available with them nor at Ranchi (the capital city of Jharkhand). It would have to be sourced from Delhi and would take one week. Today (10.12.2010) I again enquired about my mobile. They said that the motherboard is not available anywhere and it may take upto one month for the spare to arrive. I am in a fix and feel totally cheated and deceived by the poor quality of Samsung phones and such poor service. As my work was suffering I didnt have any choice but to buy another phone, while I wait endlessly to get back my GT-B7722.
Vishal, Bokaro Steel City. [protected]@ymail.com

This is regarding the complaint for Samsung washing machine Model No B1245AEW/XTL ,
Sl no W9385ADP500043A ,
Work Order No VCS 11/272 Dated 22.11.10
Claim No [protected]

Service Center Address : Vision Cool Services
2, New Taratala Road Kol- 700088
Tel No : 24013575 / 3576

Call Center No : 30308282

1. Our washing machine was taken by the service personnel on 22.11.10 and said that the machine would be repaired in two days and returned.

Till now no body has reverted back to us and when ever we call the call center they are totally unaware of the situation and asks us to call us the workshop.

There is some problem with the service center phone as they cannot hear any thing from our end. We have tried calling from different phone numbers the problem still persist.

Till this date we are clueless about our machine , when they are going to repair and return the same to us. Every time we call up they promises to return the call , but the calls are never returned.

Kindly look into the ,matter.

Subhendu Mazumdar
[protected]

I own a Touch screen mobile phone Samsung Corby Plus B3410 the details of which I have given below:
IMEI No: [protected]
Sl No: RV72240836Z

I purchased this phone on the 19th April 2010 and hence the phone is still under warranty period.

Just before some days I experienced problem in Incoming Voice during a phone call (Speaker through which we talk on phone calls is not working at all) and hence decided to give it for service at the service center.
I reside in Pune. The below given is the sequence of the activities which I underwent to get 'Satisfactory Service' for my mobile phone:

1. Went to Shree Communication (Samsung suthorised service center, Aundh Road, Pune) on the 28th November 2010 and submitted the phone citing the above problem. Shree communication promised to repair it in 2 days. Gave a copy citing Work Order no : 2455.
2. Went to collect my mobile phone on the 1st December 2010. Checked my mobile phone. The problem was not solved. Again gave the phone back to Shree Communication on the same day and they promised to solve the problem within a day or two.
3. Got a call from Shree Communication directly on 3rd December 2010 that the problem has been solved and said that they will check the phone for a day or two and give it back to me. For this they promised to call me again for when can I collect my phone.
4. On the 6th and 7th December tried to call Shree Communication but no single person picked up the call.
5. On 7th December 2010 Eve I personally went to Shree Communication for checking the status of my phone. Reached there and asked about my phone. As said by them it was okayed. When I checked my phone the problem was still not solved. I was told that they(Shree Communication) sent my mobile phone to the company and the phone was thoroughly checked. Got a very harsh response from the people of Shree communication. Got frustrated by them and took the phone as it is and decided to give to other service center.
6. On the 8th December 2010 got address of another service center by calling Samsung Customer Care and Went on the same day to Samsung Mobile Services, Shop No:5, 1st Floor, The Millennium,Nal stop, Karve road, Pune - 411004.
7. Citied the above problem in my phone and about the 'process' which I underwent as above before arriving to Samsung Mobile Services, Karve road, Pune. They checked the status of my complaint, online and hence the"Work order/Call" was still kept "ON" by Shree Communications, Aundh Road, Pune.
8. Mr. Sandip Shinde at Samung Mobile Services, Karve road, Pune, told me that they cant carry on the further repair work as my previous " work order/call" is still "on". They need to take authority from the Samsung Company to carry on the work.
9. As directed by Mr. Sandip Shinde I gave my mobile phone to Samsung Mobile Services, Karve road, Pune and promised me that the moment he gets the authority he will carry on the further work. Hence my new Work Order no : 2134.

Hence for this reason I request you to authorize Samsung Mobile Services to carry on the further process. I also request you to take my complaint seriously and give me a proper complaint no.
If the problem is still pertaining then I request you to please Replace my mobile phone. As its already more than 12 days that I am without my mobile phone. I may further take strict action for the same.

My previous complaints and reference nos. with Samsung regarding the same:
Transaction No: [protected]. Email Complaint.
BP No: [protected]. Through customer care.
No further actions have been taken on the same.

I had bought a 3D LED TV and a Blue Ray 3D DVD Player from Ms. Snehanjali Electronics, Kandivli (W), S. V. Road, Mumbai in the month of November 2010. I was promised a 3D extra set of goggles and two 3D DVD Videos with it. I was made to visit the showroom for atleast 5 to 6 times to get my accessories. But till date it is not given to me. The two salesmen Aftab and Manish always give the excuse that the Company has not sent the same and hence they are not suppling it to me. I contacted Samsung Electronics for installation of the TV and their service engineer tells me that they have issued the accessories alongwith the TV set and DVD player long back.

Even the delivery of the TV set after making full payment was done after 15 days and after several reminders and visits.

I am harrassed and feel cheated of my dues for which I have paid a substantial amount. Kindly help

Regards,

Nilesh Nayak
1802A, Vrindavan CHS,
Padma nagar, Chikuwadi,
Borivli (W), Mumbai 400092
Mobile: [protected]

I purchased Samsung Corby Pro B5310 on 8/4/2010 and from that date i am continuosly facing problems at regular intervals. I have shown my Mobile a no. of times to Mobile Store Jabalpur as well as service centre Alfa Enterprises,Jabalpur regarding the problems,everytime Service centre assured that this problem won't be repeated again. But everytime the mobile handset started functioning improperly. During the 1st problem instance also, i had informed that there is manufucturing defect, hence the company must return me back the cost of Handset, but everytime the service centre repaired the handset at their level and assured of proper functioning thereafter.Further if we give anything in writing ,Service centre didn't acknowledge the receipt.They simply direct us that I should write to Company directly.I have sent the complaint letter to the company's regd. office at Nehru Palace New Delhi also , but sorry to intimate that we have received back the letter with the remark that no office of SAMSUNG Co. is there on the address as on website.It means company has willingly not uploaded the correct address.
Sir, kindly interfere in the matter and provide justice by arranging the replacement of Handset OR arrange Refund of Bill amount i.e. Rs. 11,209/-

Hi
This is in concern with the Galaxy 3 that I recently bought, I am facing huge

[protected] Battery problem my phone 's battery goes down within few hours of charging, which is not even close to what samsung has promised of 15 hrs talk time etc.

[protected] Secondly the GPS is not working at all
[protected] Message memory gets over in about 100 smses
[protected] the sound of video is too poor even if it is an original good quality video (ear piece)

I feel cheated..
[protected]

I have bought a Samsung Refrigerator model RT45LMC (400 ltr ) frost free in Feb 2010.

After 8 months the freezer has stopped working and when I lodged the complaint the technician came and he cleared the frost/ice with the help of Hot air blower and hot water etc. and said the same is repaired.

Again after one month (last week of Nov 2010) same problem occurred. The complaint was registered on 1st Dec. and after continuous reminders daily 20 times, technician came on 7th Dec. and opened up the freeze meshed up and wanted to take same to workshop for experiment.

I feel there is some inherent technical problem with the product. I have requested them to replace the freeze.

Nothing has happened. Still awaiting for response or repair from SAMSUNG.

Thanks
Manoj Sitlani
[protected]

From :

Jignesh M. Shah
5-B, Shrungar Appartment,
Opp. Vidhyanagar High School,
Nr. Seema Hall, Anandnagar Road,
Satellite,
AHMEDABAD – 380 015.

Phone No. 079 – 2693 2049.

Date : 08/12/2010.

To,

Shreeji Electronics & Service Station,
U/9, Shiromani Complex, Opp. Ocean Park,
Nehrunagar, Satellite,
AHMEDABAD – 380 015.

Kind Attention : Shri Nileshbhai / Shri Bhaveshbhai.

Respected sir,
Sub : Samsung Refrigerator RT – 35 CDUX
Ref : Your Invoice No. EE1682 dated[protected].
Claim No. [protected].

Your attention is invited to my letter dated 25/11/2010, which was personally handed over to you. The copy of the said letter is also forwarded to Samsung India Electronics Pvt. Ltd., vide Registered A.D. bearing no. A – 8447 dated 30/11/2010.

I was looking forward to receive a replacement of a new unit RT – 35 CDUX as against the defective one supplied to me vide your above referred invoice.

It is very surprising / astonished that neither supplier nor manufacturer has responded to my complaint letter. Is it fair on your part ?

Please be noted that replaced tray with holes on Frunch box is not acceptable to me under any circumstances.

Now,I claimed that your refund me rupees 24,000/- (Twenty four thousand only) paid by me vide cheque no. 027592 dated 22/10/2010 drawn on Bank f Baroda and collect defective unit supplied to me.

Your early action in this matter will be highly appreciated.

Please acknowledge.

Thanks,

Jignesh M. Shah

C.C. – Mr. Tushar,
Samsung India Electronics Pvt. Ltd.
1st floor, Kalapurnam, Near Municiple Market,
C.G. Road, Navrangpura, Ahmedabad – 380 009.


C.C.- support.[protected]@samsung.com

sir,
I have Purchased two Samsung mobiles E2130 model. Really it is a nice mobile stuffed with lots of features. But, Both the phones got replaced its mother board more than two times within three months from the date of purchase. Still it continues the same. I dont know what to do with this mobile. Now it is in Warranty period after that....?

My mobile no is [protected]
Ramadoss S
Chennai
Tamil Nadu.

Dear Sir/Madam

I had givin faulty hard disk 80gb on (1.11.2010) which was within the warranty period for exchange. I was informed that i will get a new hard disk after 10 days by amritsar service center. Contacting after 10 days i was again asked to wait another one weeks due to shortage of stock. now more than one month has passed and i have still not got the new hard disk. Recently on contacting i was abused and harrased and was told to take the hard disk. When it arrived or forget about it . I humbly request u to free me from this harrasment of yours.


From Gursharan Singh Virdi
Mobile no- [protected]

Dear Sir,
Complain against: 'Exclusive Samsung Service Centre' MONDAL APPLIANCES SERVICE
87/10, Akshoy Kumar Mukherjee Road, Kolkata 700 090. Phone: 6569 0210,
email: mondal.[protected]@gmail.com
Claim No. [protected] dated 29.09.2010 received by SC personnel: B. Majumder,
Washing Machine seriel No. W0455ZCLA01662T, Model: WA78K1/KT1

This is to inform you that my washing machine with the above mentioned details has been taken by 'Exclusive Samsung Service Centre' MONDAL APPLIANCES SERVICE 87/10, Akshoy Kumar Mukherjee Road, Kolkata 700 090. on 29.09.2010. The above mentioned machine was in perfect condition except the water inlet which was partially clogged due to iron content in our water supply. The SC personnel also confirmed the same and said the said machine will be washed properly and be returned within max 7 days.
After repeated follow ups the service centre informed us that the circuit board was damaged so it is taking so much time, although we did not have any problem with running the machine even on the day it was taken.
Further on 26.10.2010 I have received a call from the afore said "MONDAL APPLIANCES SERVICE " informing us that they are sending their engineer next day to our address to the check the problem of our washing machine, which is actually laying with them from 29.09.2010.
This was really shocking to discover that the above mentioned 'Exclusive Samsung Service Centre - MONDAL APPLIANCES SERVICE’ was unable to track the mentioned product in their custody.

Further more on 29.10.2010 the above mentioned service centre informed us that the above mentioned product has already been delivered to us on 28.10.2010, which we actually did not receive.
Again, this is not needless to mention that under the terms & conditions of the above mentioned service centre, point No. 11 reads as follows – “ Company assumes no responsibility whatsoever if this equipment not collected within 30 days from the date of the submission to ASC vide this work order receipt”. And so the aforesaid service centre did calculatively shouldered off the issue just on the 30th. Day.
You are requested to do the needful to recover my product in working condition from the above mentioned service centre and oblige.
Thanking you,
Yours faithfully,
( Ayan Sarkar )

Dear Sir,

Myself Mr. Ganesh Lokare, purchased a new samsung mobile (model TG. B5722) in july 2010, later after 3 mnths suddenly my cell got some problem like getting switched off during call and i tried many time to switch it on but it wont work. I went to mobile shop along with my bill, till toay that cell is with the Samsung Moblie service center (chembur) only and everyday he is givig one or the other reasons to me. it is now almost 30 days i was not given any substatial reson provided to me by the Service center Manger.

I would like to request you to help me and provide me some guidance to get the compensation for the same.

Also i am, forwarding u details mentioned below:
Shop Name: Classic mobile., Chembur.
Shop tel. no. [protected] / [protected]

Service centre name: CCOM Services,
Complaint order no.: WA[protected] dated 1/11/2010

Kindly look into the matter ASAP.

Thanx

To
The Director,
Consumer Forum and Grievance redressal office,
Kolkata.

Dear sir,

I am forwarding you all the letters and reminders and their replies trough the e-mails from 15 th Nov,10 with the Samsung Service Centers. Till now, they have failed to supply the battery of my mobile set-SGH C210 which is a samsung product puchased a year before.They are only giving me the false assurance which you will understand from their replies.Besides, I personally telephoned at their service centers situated at Delhi[protected] on 06.12.2010 but they did not solve my problem. They only give the following numbers which are not active now.
65211915 and [protected].

Again they give me the another number [protected] for their area service Manager situated at Kolkata. The said mobile phone rremains in all time in switch off condition.I failed to contact.

In this circumstances, I requested them to note down my mobile no [protected] and tell their service Manager to contact with me but they refused to do so.

At this context, I want suitable remedial step from your department. Hope, you will do the needful and oblige me.

Yours faithfully,
Swapan Kumar Panda
LICI Staff Quarters; Block-M, Flat No:01
New Alipur, Kolkata-700053
Mobile No: [protected]









- Show quoted text -
[protected] Forwarded message[protected]
From: SUPPORT INDIA <support.[protected]@samsung.com>
Date: Tue, Nov 30, 2010 at 9:36 AM
Subject: Re: Re: Re: Battery of Mobile SET:SGH-C210
To: swapan panda <[protected]@gmail.com>



- Show quoted text -
Dear Mr. Panda,


Thank you for becoming a patron of Samsung product.

I sincerely regret the inconvenience caused to you. With reference to your complaint regarding the battery of your handset, I am maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.

I can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you for best services always.
- Show quoted text -


Vinita Jangid
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.





------- Original Message -------
Sender : swapan panda<[protected]@gmail.com>
- Show quoted text -
Date : Nov 29, 2010 01:27 (GMT+09:00)
Title : Re: Re: Battery of Mobile SET:SGH-C210

For want of the battery I am facing a lot of problem after puchasing the Samsung mobile.
Please let me know in no time the outlet of Samsung from which I will be able to get the battery
of my mobile SGH C 210 set.
Swapan Kumar Panda


- Show quoted text -
On Fri, Nov 19, 2010 at 9:44 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

- Show quoted text -
Dear Customer,

We regret the inconvenience you are facing with your Samsung product.

We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.

We can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you of best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.




------- Original Message -------
Sender : swapan panda<[protected]@gmail.com>
- Show quoted text -
Date : Nov 19, 2010 00:24 (GMT+09:00)
Title : Re: Battery of Mobile SET:SGH-C210

I am sorry to inform you that till today i,e 18.11.2010 nobody has got in touch with me . Please arrange to supply me the battery of mobile set SGH -C210.

SWAPAN KUMAR PANDA
Mobile No: [protected]


On Mon, Nov 15, 2010 at 10:17 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:



Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.




------- Original Message -------
Sender : swapan panda<[protected]@gmail.com>
Date : Nov 15, 2010 00:45 (GMT+09:00)
Title : Battery of Mobile SET:SGH-C210


Dear Sir,
I require immediately Battery of my Mobile set No: SGH-C 210. For this, I visited to your service centers at New Alipur Petrom Pump, Kolkata and again on advice of them, I also visited at your Service Centers beside south city, Kolkata. The said battery is not available. They suggested me to throw the mobile and purchase a new one which is highly objectionable.Please arrange to supply battery to your service centers under intimation to me. I shall purchase it failing which I will be liable to seek legal action from consumer forum for non-availability of the battery after selling the mobile set.For your information, I would like to inform you that the said battery is not available from your New Alipur Samsung show room.Please reply me immediately by return of e-mail .
SWAPAN KUMAR PANDA
Mobile No: [protected]
LICI Staff Quarters; Block-M; Flat No:01
New Alipore; Kolkata-700053.

Samsung has not been supplying spare parts of my laptop (model No:NX05TPOGBQ/SIL)for the last 4 months or so. Samsung's Complaint cell & service center in Lucknow are not reliable. I have been through a bad experience & am very disappointed from a highly reputed co. like Samsung.
Badly there is no way or e-mail /phone no. for complainting of service center . A highly reputed Smsung Co. has no alternate chainal in his site for anycomplained/grievances or feedback

To the concerned authority'
this is to inform you that i purchased a samsung corby from a store in delhi in feb 2010..after two monthhs o[censored]se it stopped working properly..i went to the customer care of samsung which is in noida....i submitted my fone over there for two and a half months..the authorities over there were casual in their approach and they did'nt managed my problem well..after that i submitted my fone in jhansi customer care but there also the story was same..im without my mobile for the past four months antd it has been a headache for me..kindly pay attention to my complaint....

I bought a Samsung Galaxy Tab from Croma Stores, Mulund on 21st November vide invoice no.[protected]. I was promised free gifts which would reach me within 2-3 days from Samsung. So far I have not received ANY free gift. I call Croma helpline on 61406363 and I am promised call backs from the store. When someone calls back, they say they will check with Samsung and call back. No one has called me back at all. Every day I make at least 4-5 calls to Croma help line but all I am told is someone will call you back.

NEVER buy anything from CROMA and especially NEVER buy Samsung Products!

Will Samsung / Croma pay attention to this and call me on [protected] or mail me on [protected]@gmail.com .

Dear Sir,

I have Samsung printer SCX-4300. And I allready registerd my problem in Samsung service center but untill today i have not any answered from samsung. And when i called samsung service center then he replied u wait.
So please you take any action.

Regards,

Mohit Jain
so Shri Rajendra Jain
Kaman Bharatpur Rajasthan
321022

Mb. [protected],.
[protected]