Samsung India Complaints & Reviews

This is regarding my new SAMSUNG mobile handset model No S3600i SL No RUL7490885Y.

I made the unfortunate mistake of buying a Samsung mobile (S3600i) and have found your customer service to be unbelievably bad! Actually, I can't get a prompt response from your people despite repeated calls. If I get response this is also false commitment from Mr. Amar, DIGITAL CONSORTIUM (C.T.S No[protected],Balchandra Villa,Laxmi nagar, Pimpri, Pune 411 033. Ph:[protected]

My handset was having white display issue due to the same I have handed over it to Mr. Amar on 22nd Nov against WON 5991 (attached). I had been told there is issue with display and I will get my mobile back on next day. When contacted on 23rd I was told handset is not ready so again contacted on 24th Nov. I was still told its not ready & finally on 26th Nov they told me part is not available and it will be available on 2nd Dec.

This is the answer I got after four trips to service centre.

Very patiently I took my mobile back & put hand it over back to service centre on 9th Dec. Where Mr Amar told me he knows the issue and I will get my cell repaired on 10th Dec.
According to which I went next day and this is when I was told that my handset is not be repaired under warranty as the display has a water damage issue and I have to pay Rs 275/- for repair.
Now according to Mr.Amar and Mr.Anwar (Service centre head) the water damage issue occurred as we took handset home whereas it was out of question that the cell getting damage at home.

The cell was not even checked on 9th Dec and how on 10th can I get this answer?

I was shocked when he was talking like this. He is the person only promised to repair handset under warranty and not stand by his words and wasted so much of time and money and he finally saying not possible to repair under warranty.
I have never seen such pathetic customer service in my past, I can understand that Mr.Amar is junior and can be irresponsible but Mr.Anwar being centre head also shows the same behaviour.

I AM TOTALLY UNSATISFIED WITH SAMSUNG AND WILL NEVER BUY OR RECOMMEND A SAMSUNG PRODUCT IF YOU ARE NOT RESLOVE THE PROBLEM IMMEDIATELY

Look forward to receive your prompt response

With best regards

Mahesh Sawant
Email: Mahesh.[protected]@tcs.com

I bought a LCD monitor of the Samsung company with a three year product warranty, but within three month of purchase in the year 2008, it developed a technical snag which after much complaining got attended and the panel was changed but after that patch up it again developed the same error in its much severe form and now the screen goes totally white I once again complained to company with complaint no. [protected], my purchase is registered online with the company site, but even after three month no hearing on the part of company.
kindly do the needful in this case.

I have a samsung phone
Specification:-
Name :- Samsung Pixon (M8800)
Imei No:- [protected]
Date of purchase :-13/01/2010
I have many problems of this phone such as touch pannel, camera (twice), Pba Hardware(twice).
I shown this at nearest service center ( MOBI CARE ULHASNAGAR ).
From the date I buy, I use this phone for just four month at other time it was at service center.
Still I have problems In that phone.
So please replace my phone or issue me another phone of the equivalent prise..
Aakash Patwari.
Contact no :-[protected]
[protected]@rediffmail.com

dear sir,
i am writing you to assist me in resolving my problem ,i had brought my Samsung mobile (guru 2120)on 24 September 2010 to your service center at BAPUJI NAGAR,BHUBANESWAR .because its mother Bord was failed.but till to day they are not return my phone and said AMIR KHAN will deliver your mobile soon....
so would you please fix my problem.......

Purchased a Samsung 32'' LCD TV LA32A450 model. It is hardly 15 months old and had problems with picture. Samsung service person had a visit and immediately mentioned that the problem is with main board or picture tube. Main board will cost above INR 5000/- and no warranty. And the same with picture tube which cost around INR 18000/-. I felt rediculus to spend close to half a price with no warranties. To have a second opinion I got the TV to a friend of mine who does have good knowledge of LCD Tv's. He also stated that it is problem with main board and cost around INR 5000/-. He has contacted the Samsung Service Center and orderd for a new Main Board. Its been a month and still no sign of spare parts. They got an alternative model Main Board and tried (which should have been compatiable with LA32A450). However, it did not work and he is still waiting for spare part.

Funny thing is, the reason for non availability for spares for this model is "This Model is Outdated". When I Purchased the Dealer said this is the Latest series 4 model.

I lost complete trust in Samsung Company and decided never to buy any product from Samsung and also recommend not to buy any Samsung Products.

Sitaram Burle
[protected]

Dear sir,

I had lost my samsung mobile on 13-12-10 at 6.00p.m my IMEI no:[protected].
Please block my phone and kindly let me know the status on yeluri.[protected]@gmail.com.service provider is tata docomo,no:[protected]

Hello I am V N S Meher from Hyderabad. I had recently bought a Samsung SCX-4521 printer from a samsung dealer in hyderabd and after coming home i called samsung tech support for its installation. The technician then confirmed that the printer is faulty and it needs to be replaced and at that time i am assured of a replacement. It passed 3 weeks now and till now i havent got any proper satisfactory response from the concerned authorities. I called the customer care center several times amd all the time i was put on hold which eventually ended without any response. its really pathetic to face such a situation and its annoying that these f..king samsung people are very irresponsible. So i caution my fellow consumers not to go with F..King SAMSUNG products.

This is to inform you myself Rajiv kumar cell no-[protected],buy a SAMSUMG mobile phone dated 6th nov 2010 vide SPICE hot spot Khanpur M.B road Delhi.After 10 days i facing a battery back-up problem instant i call samsung customer care and personaly visited to your nehru place service centre.Nehru Place service centre told me too rush is here so you can visite another service centre which is located in Kalakjee near Desbandhu college.I was personaly visited on 20th nov 2010,and service centre change battery.After 2-3 days problem is again continue.I made a complain in costomer care no-[protected],after 2 days customer care give Mr Sumit Sethi his no-[protected],I talk to Mr sethi on 13 dec 10 ,he roudly suggeste me to go service station.My question is how many time i visite sumsung service station or I made a mistake to buy sumsung mobile.

Thanks
Rajiv kumar

I have deposited my Music Sysmtem, model no. MAXDJ550 having serial number ITAY700186P at Samsung Service station on 11th September 2010. Service centre personal assures me that they will get back to me by 7 days. But nobody turnedup. Then i have contacted service centre & they have replied that company has discontinued this product, so this product cant be repaired. But you can get money after deducting depreciation. Now it is december and nobody is bother to tell me when i can get my money. I have also deposited photocopy of Bill of the product.
Regards
Raghavendra Sharma
Mobile [protected]

Hello sir
I have mobile GT-S5620. My mobile phone was not working so i had given it to Samsung service center(roorkee). They told me that that chip was not working so it will get replaced. But after almost one month they returned my phone without repairing and said that head office of samsung is not providing resources to them. I have mailed my complaint to customer care on 15-10-10. My phone is in warranty. Customer care gave me number of one officer of samsung Mr. yogendra Singh. I had talked to Mr. Yogendra singh Rawat. He told me too again register complain.I had registered my complaint again on 21-10-10.After making so many calls too him, he told me and given me in written that your mobile will get replaced within 15 days on 15- 11- 10. But now he is just giving me excuses "Your mobile phone arrived at Dehradun you will get within 2 days". But still i didn't get phone. When I told him that i will go to consumer court he told me that then you will never get either phone or money back.

Please help me
Regards
Vikas Tripathi
([protected])

Reported complaint of the product last one and half month back, but till now not response,
My request is to please consider the request and maintain the quality and promise of your brand.

Thanking you,

Best regards,

Imam Hussain

Hi
I purchased samsung mobile C5212 (IMEA. No [protected]) from SHRI SADGURU KRUPA ENTERPRISES, mulund east, mumbai on 12th august 2010. From the date of purchase, alarm in tasks, calendar and anniversary entries is not working. Even if I save a task and set alarm for it, alarm doesn't ring and at alarm time shows as 'missed alarm'.
I went to you cust care in mulund west (varad electronics) on 5th sept and they changed software. Also they told me don't use memory card (I never understood why?, memory card should be compatible, shouldn't it be, when you have given a memory card slot).
Problem resurfaced again on 20th sept. I kept on using phone without alarm. I again went to same cust service center on 24th oct. Now this person, Sachin if I remember correctly, tells me that I shouldn't change phone profiles, that leads to alarm not ringing. Ridiculous, this guy doesn't know solution to this problem and tells me something irrational. I still asked him to look into it hence he kept phone with him for one day, changed software. But problem reappeared again on very next day.
I have to ask you basic questions -
Are you samsung phones so poorly designed that simple thing like task alarm doesn't work?
What kind of quality of person you have in service centers?
I am sick of chasing this guy.
Can you pls look into the matter and help me?

Copy of emails exchanged with samsung copied below
Jaideo
[protected]


[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Fw: Fwd: Re: Complaint on mobile
Jaideo Upasani <[protected]@googlemail.com>
[protected]@googlemail.com <[protected]@googlemail.com>
Wed, Dec 1, 2010 at 10:17
PM
Reply-To: [protected]@gmail.com
To: Samsung cust service <support.[protected]@samsung.com>
I have been waiting for getting resolution to this issue for a long time. Now I am left with no option but to
move to consumer court.
I will put up official complaint tom morning on this matter.
Sent from BlackBerry® on Airtel
From: Jaideo Upasani <[protected]@googlemail.com>
Date: Wed, 17 Nov 2010 18:05:58 +0530
To: <support.[protected]@samsung.com>
Subject: Fwd: Re: Complaint on mobile
Hi
If I don't get feedback from you in next 48 hours, I will be forced to move to consumer court against your
company.
Jaideo
[protected]
[protected] Forwarded message[protected]
From: <[protected]@googlemail.com>
Date: Wed, Nov 10, 2010 at 8:29 PM
Subject: Re: Re: Complaint on mobile
To: Samsung cust service <support.[protected]@samsung.com>
Cc: "jaiyahoo jaideo.upasani" <jaideo.[protected]@yahoo.com>
Hi Samsung team
Can u tell me status at least in this calendar year?
Amazed to see quality of response from a MNC like you.
Also give me address of your head office for sending written complaint.
Jaideo
Sent from BlackBerry® on Airtel
From: [protected]@gmail.com
Date: Fri, 5 Nov 2010 11:51:03 +0000
To: Samsung cust service<support.[protected]@samsung.com>; Jaigmail jsupasani<[protected]@
googlemail.com>
ReplyTo: [protected]@gmail.com
Subject: Re: Re: Complaint on mobile
Hi
Google Mail - Fw: Fwd: Re: Complaint on mobile Page 1 of 4
http://mail.google.com/mail/?ui=2&ik=a7103f9714&view=pt&search=sent&...⇄ 12/2/2010
I am still awaiting response from Samsung.
Also quite surprised to see speed of response, no wonder Samsung is not leader in cell phone category.
Sent from BlackBerry® on Airtel
From: SUPPORT INDIA <support.[protected]@samsung.com>
Date: Tue, 02 Nov 2010 07:14:38 +0000 (GMT)
To: [protected]@googlemail.com<[protected]@googlemail.com>
ReplyTo: support.[protected]@samsung.com
Subject: Re: Re: Complaint on mobile
Dear Customer,
We regret the inconvenience you are facing with your Samsung product.
We would like to assure you that we are maintaining adequate follow ups with the Branch Service
Manager concerned and will update you with the status accordingly as soon as possible.
We can understand the time and energy you have spent on this issue and appreciate your patience.
Thanking and assuring you of best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
------- Original Message -------
Sender : [protected]@googlemail.com<[protected]@googlemail.com>
Date : Nov 02, 2010 16:08 (GMT+09:00)
Title : Re: Complaint on mobile
Awaiting response on this complaint.
Sent from BlackBerry® on Airtel
From: SUPPORT INDIA <support.[protected]@samsung.com>
Date: Sat, 30 Oct 2010 04:40:54 +0000 (GMT)
To: [protected]@googlemail.com<[protected]@googlemail.com>
ReplyTo: support.[protected]@samsung.com
Subject: Re: Complaint on mobile
Google Mail - Fw: Fwd: Re: Complaint on mobile Page 2 of 4
http://mail.google.com/mail/?ui=2&ik=a7103f9714&view=pt&search=sent&...⇄ 12/2/2010
Dear Customer,
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your query to our department
concerned. The relevant person will get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
------- Original Message -------
Sender : [protected]@googlemail.com<[protected]@googlemail.com>
Date : Oct 30, 2010 11:57 (GMT+09:00)
Title : Complaint on mobile
Hi
I purchased samsung mobile C5212 (IMEA. No [protected]) from SHRI
SADGURU KRUPA ENTERPRISES, mulund east, mumbai on 12th august 2010. From the date of
purchase, alarm in tasks, calendar and anniversary entries is not working. Even if I save a task and set
alarm for it, alarm doesn't ring and at alarm time shows as 'missed alarm'.
I went to you cust care in mulund west (varad electronics) on 5th sept and they changed software. Also
they told me don't use memory card (I never understood why?, memory card should be
compatible, shouldn't it be, when you have given a memory card slot).
Problem resurfaced again on 20th sept. I kept on using phone without alarm. I again
went to same cust service center on 24th oct. Now this person, Sachin if I remember
correctly, tells me that I shouldn't change phone profiles, that leads to alarm not ringing. Ridiculous, this
guy doesn't know solution to this problem and tells me something irrational. I still asked him to look into it
hence he kept phone with him for one day, changed software. But problem reappeared again
on very next day.
I have to ask you basic questions -
Are you samsung phones so poorly designed that simple thing like task alarm doesn't work?
What kind of quality of person you have in service centers?
Google Mail - Fw: Fwd: Re: Complaint on mobile Page 3 of 4
http://mail.google.com/mail/?ui=2&ik=a7103f9714&view=pt&search=sent&...⇄ 12/2/2010
I am sick of chasing this guy.
Can you pls look into the matter and sort out this issue once for all? Otherwise I will be forced throw this
phone into dust bin.
Jaideo
[protected] / [protected]
Sent from BlackBerry® on Airtel
--
Jaideo cell[protected] res[protected]
Google Mail - Fw: Fwd: Re: Complaint on mobile Page 4 of 4
http://mail.google.com/mail/?ui=2&ik=a7103f9714&view=pt&search=sent&...⇄ 12/2/2010

I purchased a Samsung LCD TV, model no. LA32C450E1MXXS from the CSD, Kochi for Rs 25,977.60/- on 11 Nov 10. The invoice from Samsung to CDS and the cash receipt voucher are placed at enclosure. The LCD TV was purchase under the offer made by Samsung for a free SD DTH STB from Airtel. A copy of the offer made by Samsung is also attached. Accordingly a voucher was given to me at the time of delivery of the TV which had a serial number and an activation code (which had to be scratched out to revel the number). A copy of the voucher is enclosed.
The Aitel customer care center was contacted by me and the serial number of the voucher [protected] was given to them after which I was given a Customer id - [protected]. I was instructed to recharge the customer with Rs 500 by Airtel customer care after which the STB would be setup at my home. I recharged the my customer id online by credit card for an amount of Rs 500/-. The transaction id for which is - 664417. After recharging, I contacted the Airtel customer care and I provided them with the Activation code - [protected]. To my utter surprise and disappointment, I was told by Airtel that this voucher was already used and I had to now pay for the set top box if I wanted a DTH connection. They have also asked me to approach Samsung and get a new voucher and only then will I get my connection. When I contacted the dealer who sold me the TV he expressed his inability to do so.
There are two aspects of this that needs your attention, one - when I first gave Airtel the serial number of the voucher, I was told that the voucher is valid and I will get the connection after recharging, which they are now disputing after I made the payment saying that the voucher is already used. Second - the activation code was scratched out by me and could not have been seen or used by anyone else.
The problem that I am facing could hopefully be a technical glitch and can be sorted out between Airtel and Samsung, otherwise it appears to be a case of misleading the public and actually making us actually pay up for the STB after falsely being told it is free. The last date for the voucher is 15 Dec 10 and I am being pressurised by Airtel to sort out the matter with Samsung by this date.
It is requested that the matter be resolved and I be issued a new voucher with a different activation code or that Airtel activate my account and give me a DTH connetction with the existing code.
I am looking forward to an early and positive settlement of this issue.

I have purchased Frost Free Refrigerator Model RT41LSPN1/XTL of Samsung. This model is failed to prevent moisture in bottom tray. It is proven by local Samsung Authorised Service center. But they are not ready to take back this product from the Market and not giving and solution after many complaint. Finally, they took the photograph and original bill copy and keep quite. My sincere request you to help me out in this. My e-mail id : [protected]@gmail.com

Please do the needful

Regards,

To,
Managing Director,
Sumsung India limited,
New Delhi.

Dear Sir/Madam,
My Mobile Handsets Sumited to J.M.D.TELESERVICES, SHOP NO.5, VISHAL APP., BLD.NO.129 GHATKOPAR (EAST) MUMBAI-400 075.on dated 27.10.2010
My Mobile Model No.2130,
SI NO RD22431056M
IMEI NO.[protected]
My Mobile Problem For Motherboard .
My mobile No repair to till Date
pls requrest
Form Satish Babasaheb Giram
Bmc Office,
Ghatkopar(East)

I had already informed this abou 10 days back. YET TO GET any RESPONSE.
Please expedite despatch.

Hi

Please note that i have purchased a samsung i9000(Galaxy S) mobile on 28/11/2010 from univercell chennai. The next day the phone fails to boot after a software update automatically popup by samsung kies. From then on the device is with the service people who are unable to correct it. Every time i go to their place i am asked to return in 3 days to find the phone lying in some place with no improvement. It is clear from their attitude that its not going to get corrected in the near future. As u may be aware mobile phone has become a critical part of life and its very fustrating to spend 30,000 rupess and submit the phone to samsung for their research, training and development. The phone has been marked has scratched (which is actually done by samsung service people by their great handling and refusal to take the pouch given by me). Why is samsung unable to replace my phone. What is the purpose of samsung service? . I am pretty much sure that by the time i get back my phone, the price will have reduced a few thousands. Will samsung pay that loss? Also the service person has informed me that he will do some research on the phone and if he is unable to correct it only then he will offer an replacement. Why is this. He has already taken 10 days for research. When will he offer me the phone. And it will take 15 working days for getting a replacement. Based on my finding it is 3 days in the US. Why 15 days for India ? Finally i have to wait 45 days (20 research + 15 replacement wait) and 500 rupees on travel and phone calls to service center and pain of spending 30000 on a samsung phones and being insulted by samsung representatives. Why 15 days, when samsung can supply phones for new buyers in chennai , why don't have one for replacement ? Kindly refund the amount, it has caused me great pain and i think i will never use any samsung products ever. I have all the bills and service receipts. Please visit samsung service center named Hi-tech Solutions, old No M9B, New No.83 Anna nagar East, Chennai -102. Ph[protected],[protected]. You can easily understand the processesless functioning. There are more crowd in samsung service centers than in mobile stores. And the numbers given are never answered and if they pick up we have to wait 5 minutes(generating income for service providers) for no reason !.

Following all these insults i called the customercare number given in the samsung website and told all these, the woman on the line gave me a complaint number [protected] and infromed me that i would be contacted in 2 hours by the mobile team. While i am typing this mail i was called by the samsung mobile customercare. I repeated the entire story and he finally gave me this number[protected] and told they will be able to help me. Thats the final slap on a samsung customer, because there is nobody to answer that number from samsung side, it keeps on ringing.

Based on these fact. Please refund me the amount of 28,500 and u can keep doing your reasearch on my phone.

Thanks for the poor service to Indians.

Hi,

CC to: Indian Consumer Complains Forum

I bought this Samsung Mobilephone E2120i on 11 July 2010 and just
within 4 months it started developing problems. The display was
distorted, the spellings of words like automatic would be 'aesotamic',
the spelling of words like message sent would be 'massage sant'. The
phone would not allow me to use the manual network settings, the
inbuilt games would not play, the Music would not play, etc. I decided
to have the cell phone checked at the Samsung Service Center under the
name 'Master Care Services'. I was told that the mobile software
needed to be reloaded and every thing would be fine. The attendant was
hardly listening to my complain and did not even mention anything
about the above description provided. However, the very next day I
received a call from the center stating that the software has been
downloaded and the I could come and collect the handset. I went there
to collect the handset but nothing had changed except all the details
saved on the cell phone had been deleted which I was aware of.

I again requested to make specific mention of the complain and this
time I was told that the mother board needed to be replaced (18
November 2010). I was told that it would take atleast 25 days as the
required parts were not available due to the short supply. I protested
and asked if I could be provided an extended warranty as the phone
would be with the company for almost 1 month. I was really shocked to
hear when I was told that the company is not responsible for an
extended warranty and that its the company policy and nothing can be
done about it. I requested them to provide to me a stand by handset
for use as I did not have any alternative handset again for which I
was denied. I was told that company does not provide all these things
for minor complains.

The mother board needs to be replaced which is short in supply, it
would take minimum 25 days for the replacement to happen and there is
no limit to maximum time taken for replacement with no extended
warranty being supplied by the company for the number of days they
have the phone in their custody. These complains are considered as
minor complains. My question to the CEO of the company is: What type
of complains are considered to be major complains???? Dont you
consider your consumer as your God who is helping you run a business?
Have you taken customers for granted?

If this is the kind of injustice being meted out to your consumers,
then I would not hesitate in letting the Indian Consumers know that
Samsung as a company is a cheat and would definitely make sure that
this case is being heard at the highest priority even if need to sell
my home for it.

Atleast as a consumer I will be satisfied that I have dragged a
company to court which doesnot think about its consumers.

If you have a heart and think that your consumers are important for
the company to run this business, I would like to see a response from
the company within 48 hours, failing to which this complain will be
making news all over the country. The company will definitely be
famous for all the problems you have created for me as a consumer.

My earlier complain numbers are as below:
BP no. [protected] - 4 dec 2010
BP no. [protected] - 26 nov 2010
BP no. [protected] - 16 Nov 2010

Waiting for a reply at the earliest.

Regards

Khilan Maru

This is to inform the concerned person that i have purchase a Samsung LCD from your authorised dealer at shimla in the name & style M/s Sanjeev Kumar & Co. The MALL Shimla on 4th Nov. 2010. The authorised dealer has assured me that the demonstration anf fixation of the LCD will be done by the company officials within 3 or 4 days after the purchase But till date no concerned person has visited my place and my LCD is sill lying uninstalled. I personnally visited the concerned dealer more than 5 times and he personally called the company officials in my presence many times but inspite of the assurance of the company officials to the dealer also they never turned up to my place . I have also rang to your Chandigarh office but your concerned person who picked up the phone at Chandigarh did nport give any positive responce to me. At last i have no option but to made this complaint to you. If after this compalin no person came to install the LCD at my place within 3 days of this mail i will file a consumer complaint regarding the deficiency in service on your part. Please not. I have suffered a mental & physical torture by buying your prodect. After that i will suggest to my relatives & friends not to take the samsung prroduct ever.



Vinod Kumar

M. No. [protected].

Shimla.

I bought a Samsung GT-B7722 mobile (Star Duos) on[protected]. The IMEI no is [protected]. On 07.10.2010, while putting it ON, the loading line would proceed till the half way mark and the mobile would just turn off from that point. I tried a number of times, but the phone would not start.
I deposited my mobile with M/s TELELINK, C-38, City Centre, Bokaro Steel City (Jharkhand) {Authorised Samsung Service Centre) on 08.12.2010 at 10:30 am. The work order no is WA[protected]. They sais that it is a software problem and that the software would have to be re-loaded. This meant that everything in the phone memory would be lost, including the phonebook. As I didn't have any choice, I deposited the same. They asked me to collect it at 4pm the same day. When I went there at 4pm, they said that the motherboard has become faulty and it would have to be replaced. They also informed that the motherboard is not available with them nor at Ranchi (the capital city of Jharkhand). It would have to be sourced from Delhi and would take one week. Today (10.12.2010) I again enquired about my mobile. They said that the motherboard is not available anywhere and it may take upto one month for the spare to arrive. I am in a fix and feel totally cheated and deceived by the poor quality of Samsung phones and such poor service. As my work was suffering I didnt have any choice but to buy another phone, while I wait endlessly to get back my GT-B7722.
Vishal, Bokaro Steel City. [protected]@ymail.com