Samsung India Complaints & Reviews

Dear Sir/Madam
I request to you that i had a PC monitor (SAMSUNG TFT LCD 17'') which i purchased on 17th 0ct. 2008 from Nehru place Delhi, but right now i have some problem with this monitor,
I called to Samsung customer care and after that one person came to at my home but he told me that Samsung not responsible for this product because importer will responsible for this product, So i humble request to you that please solve my this problem,and this is under warranty.

(Importer is Venktron Digital Systems Pvt. Ltd Thane Mumbai)

Model- 740NW
Model Code- LS17HANSB/XSG
Type No.- GH17WS
S/N- HA17HVKQ178445
Colour- Black
Base Type- Simple

I waiting for your good response.

--
Thanks with Regards

Ashish Kumar
+91-[protected]
ashish.[protected]@gmail.com

Hi,
I had purchased a SAMSUNG LCD TV and it is still under warranty.2 months back when I wanted to wall mount the LCD , the service technician came and I asked him why is there a hissing noise when i connect to SET TOP box.For which the the technician informed that there is a defect in the series of TV and would never recommend the is product .I felt cheated .However as I had already purchased nothing can be done.He gave an alternative to change the set top box and recheck whether the hissing noise would vanish.Just yesterday I purchased a brand new set top box and installed the instrument.To my shock , the hissing noise was still existing.On Dec 3 2010,i called SAMSUNG customer care @[protected].I called and they opened a complaint number and informed that a technician would resolve my complaint by DEC 4 2010 within 8:30pm.However on Dec 4 2010 - I recieved a call from[protected] at around 10:30am .This guy a technician promised me that he would come to my residence within afternoon and repair the TV.The technician took my address.I was happily waiting for the SAMSUNG technician to turn up.However to my shock even while writing this email at around 9:15pm nobody turned up.The worst part is when I called ]SAMSUNG customer care {I wasted my whole day and made around 10-15 calls} and i would get an uniform reply that we will escalate to the concerned team and have a service guy at your place within today.All bogus and false commitments.I would request the concerned authorities to take up this issue and resolve the issue by replacing the TV or rectifying the hissing noise.Please understand the value of time in an individual's life.Plz do not give false commitments and respond to customer;s concerns in realistic manner.

I HAD LODGED A COMPLAINT BEARING NO.[protected] IN THE MONTH OF JULY FOR REPLACEMENT OF BROKEN ICE CUBE CRUSHER IN MODEL NO RS21DCSW BEARING SERIAL NO 090042BL700046K 555 LTR OF SIDE BY SIDE REFRIGERATOR. I HAVE CALLED CUSTOMER CARE NUMEROUS TIME REGARDING THE ABOVE SITED COMPLAINT. EVERY TIME I HAVE BEEN ASSURED A CALL FROM ENGINEERS. TILL DATE NO BODY HAS BOTHERED TO CALL UP OR ATTEND THE COMPLAINT. EVERY TIME I CALL CUSTOMER CARE NUMBER THE EXECUTIVE ASKS ABOUT MY DETAILS AND ASSURANCE IS GIVEN THAT COMPLAINT WILL BE ATTENDED IN A DAY ‘S TIME.
Nishat Gupta
Ph: [protected]
E mail: [protected]@live.com

I am a loyal customer of Samsung products.

I just want to highlight how people ( the samsung customers) are treated at customer service centre.

My mobile Samsung Corby was not working properly few days back so I want to the service centre in pune located at null stop.

The behavior of the guys working at this centre is very rude they are not at all polite.

My mobile is under warranty period and still they are saying I will have to pay 3 thousand Rs to get my issue resolved, my issue is very simple issue my mobile is getting restarted again and again.

My mobiles cost is around 5 thousand and to rectify the problem they are asking for 3 thousand Rs.

I want a call back from some sensible person and would like to see some action has been taken on this hopeless guys working at this Samsung centre.

As I am a loyal customer of Samsung I cannot see such things happening at Samsung service centre.

I hope someone is there to listen to my problem and to resolve it.

Awaiting for your prompt action.

Dhiraj Sood
[protected]

Complaint for not Installing the New Microwave Oven

I have bought a Samsung Microwave Oven on 27/11/2010 from Bharath electronics and Appliences,Salem .I have called up the Samsung Customer Care for installing the Oven and nobody has turned up till date .It's amost more than a week.
Iam really Frustated with samsung.II am planning to return it back and planed for register a complaint in consumer court.

Regards,
S.Arul anandan.
+[protected].

1. I have purchased a Samsung Split A/C (1.5 ton-description of which is given in the invoice enclosed herewith) from Pai International Electronics Ltd., Mangalore on 25/10/2009 vide invoice number MAN 13946.

2. I have been promised a warranty of one year at the time of purchase.

3. The product (Air Cooler) was installed at our house and it worked well upto the end of Dec 2009. From Jan 2010 it started giving problem. Whenever we switch on the A/C, after 1 or 2 minutes all the lights of the house started blinking and A/C is not at cooling the room.

4. Our main intention in purchasing an A/C is that summer is fast approaching and we can enjoy the cooling of A/C during the peak hot season (summer). But I am in vain.

5. We have called the Pai International Electronics Ltd., Mangalore and they send a person for identifying the problem and he has informed that the problem is because of voltage fluctuation. If voltage fluctuation is there, according to my general knowledge all other electrical equipments at the house such as tube light, refrigerator, TV etc also should not work or they may show symptoms of low voltage/voltage fluctuation. But all other equipments are working properly and only the A/C is not working. We have called several times in between to Pai International Electronics Ltd., Mangalore for repair of A/C. But no body turned up.

Finally we dialed toll free no. of SAMSUNG [protected] on 3rd May 2010 and registered complaint no. [protected] and we have also followed up with the complaint no. by calling the toll free no. every alternate day in the month of May 2010. Whenever the phone is received at the other end they keep on giving false information that the complaint will be attended by the senior engineer the same day or the next day. But no body turned up for long time to attend/solve the problem.




6. After long time of almost 5 months and several telephone calls the technician of the organization repaired A/C on 22nd August,2010. By taking such long time for repair, repairing just before onset of winter and making false claims of low voltage for not repairing warranty of one year has not served its objective. So, I request you to extend the warranty up to 22nd August,2011 i.e. from 22nd August,2010 date of repair of A/C.


7. I have spent most of my valuable time in calling you/following up the complaint registered with the company and my primary purpose of purchase of the product was not fulfilled due to the deficiency of service. By this notice, I request you to settle my grievance within 30 days of this letter date either by extending the warranty or by refund of full amount with a compensation of Rs. 25000/-.

8. I will seek compensation for the mental agony caused due to deficiency in services.

Yours truly,

B Gopalakrishna Kini
Opp. Sri Durga Parameshwari Temple,
Ajjibettu Village and Post (Vamadapadavu)
Bantwal Taluk.

Work order no. 2756 dt. 04.11.2010 issued by M/s. Popular Telecom, Shop no. 1, Gigar Co-op. Hsg. Society, Saishingh Chowk, Besides, Sarvesh Hall, Dombivali - East, Thane Districtm Maharashtra, Pincode-421 201.

The subjected Mobile IMEI - 352674/04/035071/8 was purchased on 29.08.2010. After using for couple of months, there was problem in charging the set. Hence, it was given for repairing to your above mentioned Service Centre in Dombivali.

Regret to note that the mobile is neither repaired (Circuit board changed) nor replaced by a new one as of now. Besides, no proper/satisfactory response from the staff.

Subject: show cause notice - samsung india
To: support.[protected]@samsung.com
Cc: [protected]@network18online.com
Date: Tuesday, 16 November, 2010, 6:46 PM

To,
SAP MOBILE
5, TARDEO AG MARKET,
TARDEO MUMBAI

Reference : Model GTS5233A
SI No RW5Z107332X
IMEI/RSN NO [protected]
Work Order No. - NONE
Customer Name : HUZEFA M MALA
Contact No.[protected]

Subject : SHOW CAUSE NOTICE AS TO WHY LEGAL PROCEEDINGS
SHOULD NOT BE INITIATED AGAINST YOU.

Respected Sir,

1. I, Huzefa M. Mala had submitted my Mobile " Samsung Star " as per the details mentioned in reference above, on 12/09/2010 at 14:15 P.M. I had reached at the aforesaid customer centre with my Mobile Handset at approx. 12.30pm. On the First day itselt, I was ill treated and was made to sit in the customer center for approx 1hour 45 min just before accepting my mobile for repair.
2. Since then, ideally i have been called by your Front-Office Coordinators (FOC's) every week but neither any satisfactory service was provided nor reply. The reason shows by your FOC's was reloading of software as part of servicing of mobile.
3. I have to state that your Staff-FOC have ill treated me every now and then by not giving satisfactory answers and making me wait for atleast half-an-hour ideally every time i visited the said customer centre. Also, no services have been provided till today where more than two months have passed by.

PLEASE SHOW CAUSE AS TO WHY LEGAL PROCEDDING SHOULD NOT BE TAKEN AGAINST YOU FOR :
1. NON-PROVISION FOR SERVICES I.E. LOADING OF SOFTWARE FOR OVER A PERIOD OF TWO MONTHS.
2. ILL TREATMENT BY YOUR STAFF FOR OVER A PERIOD OF TWO MONTHS.

Regards
Huzefa M. Mala
[protected]
==========================================================================
The above is the subject matter of email sent to support.[protected]@samsung.com on Tuesday, 16 November, 2010, 6:46 PM.

I have to state that the said Mobile was submitted to SAP MOBILE, 5, TARDEO AC MARKET, TARDEO MUMBAI on 12/09/2010 at 14:15 P.M. for some fault which required reloading of software. However, the Company have defaulted as follows:
1. Non provision of services for over 3 months approx i.e reloading of software
2. No reply to show cause notice sent above.
3. ill treatment at the center by its staff many a times
4. ill treatment over phone calls by not providing any information and calling at the service center again and again, but not providing any services.
5. Calling again and again at the service center at tardeo, and not giving any positive reply or services.

This has caused extreme and undue hardship to me for which I seek appropriate compensation from the said Company.

Regards
Huzefa M. Mala
[protected]

COMPLAINT FOR NOT REFUND THE AMOUNT OF SAMSUNG MOBILE NO. C6112 HAVING THE SAME MAJOR PROBLEM TWICE WITH IN THE SIX MONTH FORM THE PUNCHASING DATE and SERVISE OF SAMSUNG COMPANY

My name is Mukesh Bhai Kudesia R/o of 603/12 R. H. RLY COLONY, MANINAGAR AHAMEDABD. My mobile no. is [protected].

I have purchase a samsung C6112 model on 27-3-10. The same set became our of order with in two months of purchasing and handed over for repair to samsung service center. I can get back my mobile set i.e. samsung C-6112 with a month period after repair.

Secondly, It became again out of order with in four month and handed over to the samsung service centre on 10-2010, than since it is in your service centre. When I wirte to customer support to reund the money of mobile. They pretended and told me to meet your Ahmedbad branch manager. I meet the Branch Manager of Samsung Product at Ahmedabad but he refuse to refund the cost of the same and not to extended the warranty period of the mobile phone and told me get it after repair.

Also, I would like to draw your kind attention towards the your employees that feed the status of repaired mobile "Ready" in your computer system before rapir the product, when I went to take the mobile after confirmation on phone they answered me your phone has sent for programming and will be handed over later.

Tell me how much time I can use the mobile with in year period of warranty. Such as two and half months is gone for repair out of six months.

Please kindly arrange to refund the cost of my mobile which is paid to you

sir,
iam abdul kadir purchased a new samsong c3212 mobile on dated 24/04/2010 and from day one my mobile give lots &lots of problem
like hang voice betrey back up for which service centre people give several time service like softwareopdate changing of mobile once etc
at last on dated 16/09/2010 they told me thad we cant do any thing more so that ple give your mobile to us and we will give you cash within 45days but till now i did not recived and they give me a number of their area manager called samit to asked but he is so much busy that not even recivt my call iam trying from last seven days
so please do something otherwise i will go for taking legal action.

After the mechanic attended to the breakdown, the fridge has not been repaired for over 15 days. I have spoken to the office in Goa who promised to get the Part to be replaced in 8 days. I have been following up with the Office no results.They say the part has to be bought from Mumbai.

A family has one fridge in the house do you think that in todays world one can live without a fridge for more than 15 days.I cant believe this is the treatment that customers should expect..

Regards

ESTEVES

I had bought a LCD Tv Samsung LCD LA40A650A on[protected]. On 7-10 2010 the display was blurred and no image was seen. On[protected] I complained and my complaint no.was[protected]. Later a technician came and said that the display needs to be changed.He said he would give the estimate in a day or two.After about 2-3 days he called up and said that it would cost me 35000/- approximately for changing the display.Now for no fault of mine the display which is so expensive conks within two years of purchase so you sit and think about the product.I requested the samsung guys that it is too much of an amount to pay for no fault of ours hence iin such cases which I am assuming would be rare the company should provide a free replacement of the part.Otherwise if it is a common complaint then the quality of the product needs to be questioned.The mumbai office guys said that they would let the management know and would get back to me.I have been following regurlarly but nothing has come about it yet i.e nearly two months from the complaint. I need help as the mumbai guys would'nt give the delhi nos.for me to follow up.

WE GOT WASHING MACHINE IN DIWALI OFFER IN VASANTH&CO,EAST TAMBARAM (CHENNAI).THEY CAME FOR DEMO BUT IT WAS NOT UNDERSTANDABLE FOR US, SO WE ASKED FOR ANOTHER SESSION OF DEMO BUT NOT YET WE HAVE RECEIVED ANY ONE FOR DEMO,AND WE HAVE NOT YET STARTED TO USE THE MACHINE..KINDLY DO THE NEEDUL SOON...

PLZ CONTACT [protected] ([protected]@google.com)

Complain no - [protected]
Samsung Fridge Model No. FF340/345L RT 35YBMS
Purchase Amount: 23,100
Place: Croma, Juhu, Andheri West, Mumbai
Bill date: 17/7/2010
No[protected]
Ref: Mr. Firoz
Cust. No: 9084961
Delivery on 18/7/2010

When samsung delivered our new fridge, It was found that the fridge was
unable to balance properly on its legs. The Samsung personel used some
paper to put under the front left leg to improve the balance. On
seeing this when we questioned the Samsung personel he said "abhi to
aap aise hi use karo". We however wrote this complaint in the bill
copy that he took back with him. The no. for the same is [protected].

Thereafter began the horrible experience of trying to get some
resolution on our fridge. At first we made 2 consecutive trips to
Croma itself and they got in touch with Samsung to lodge the
complaint.

Till now we have had no reply from samsung. It has been 4 months since we bought ther fridge.

A fridge was delivered to us 10 days back on 24 Nov.10. this is a replacement fridge. However despite repeated requests, no one has come for a demo or to install the fridge. there have been several calls to take away the other fridge and when we request that installation be done they assure us that they will contactthe relevant people but there has been no response from the company.

Dear Sir, Madam,

I had purchased two Samsung Mobile Handsets on March 2010 but after next week of Purchasing the mobile we are facing some problem in my handsets, and also We go to Samsung Mobile Service Center, Dombivli (E) many times. but they are not able to solve our problem always they told us please come on next week, but if we go next week there was same situation no solution,

They are talking badly with us and and now please tell me what to do they had given me in written that they cannot solve our problem,

Kindly suggest me the procedure to file a complaints because I want my money back and I cannot use that mobile with same problem

Thansk & Regards
Rajlaxmi
[protected]/[protected]
EMIAL: [protected]@gmail.com

the spinner motor makes some noise and sparks occasionally. the engineer has visited and said that the motor requires change since the winding has burnt out. bill Rs 1500/-. But doubt remains since the motor is still continues to run albiet with occassional noise. Shouldnt it be possible to repair the same motor so that it costs me lesser than I am being asked to pay?

I have buy samsung gt-c3053 mobile but withine two month start fault in mobile.then i have repair one time in patna samsung service center.again after five day its goin fault.then today29-11-10 i went to kalkajee service center but he told me his motherboard is not working and taking one month for repairing.
i want to change this mobile.
raju kumar
m165 lado sarai,new delhi 30
mob no [protected]

Our office samsung ac is in warranty period. from the very beginning it has had the problem of water leakage. The machanic came thrice and cleaned it up and went off saying that AC doesn't have any problem. Still the problem persisted. Now very days are left for the warranty period to lapse. We can't use the AC because of constant water dripping. The Cust care takes the complaint but no one even turns up for repair. We are extremely hassled.

Hi,

I Mr Brajendranath Sahu a resident of Bhubaneswar wish to bring your notice that i am not getting the proper/adequate after sale service of my microwave oven having model no:C105, which i purchased from Bhubaneswar inspite of giving complaint through telephone several times.Infact we have got the responce to resell the product from the customer care service which is not justified.Hence pls do the needful before it gets escalated and get it done so that we can trust/use your product without any hesitation.

Hope for the early responce.

Regards
Brajendranath Sahu
NALCO,Bhubaneswar
Mob:[protected]