Samsung India Complaints & Reviews

Hi,

I have purchased Samsung Galaxy 3 i5801 on 14-11-10 from malad Vijay Sales. Its been more then 15 days that i have been trying to reach different service centres. i had been at sanatcruz service centre (West) also they informed it requires upgradation of software and hence they took it from me and asked me to wait for 15 min. After that they assured that the handset would be absolutely fine, but that didnt happen and ended up with the same old story where i cannot speak for more then 10-15 min, because the moment that happens there is no network signal. and it just goes on and i have to try hard and its just not possible to outcall or receive calls. also the battery life is not great.
Request urgent intervention.

Regards>>>Jossie.
[protected].

i Purchase a proudct Juicer Mixer Grinder from a person, he says that he is a truck driver of samsung. For their expenses they sell some products like that. he showed me samsung juicer mixer grinder cost around Rs.4200.

the total package is samsung box. and samsung warranty card, samsung mixy , no one can't believe it is a fraud product, he said that we are giving at half of the price, finally he said that i will give u at a cost of Rs. 1500 .

i bought that as a middle class person, it comes as cheap by price. after he left, i come to know there is no cleaning brush in the box as it is mentioned in booklet.

when i gone to purchase that one, i come to know there is no such mixer grinders from Samsung.
then i come to know, i got cheated.
BE AWARE MY FRIENDS ,dont believe anyone , LIKE THIS FRAUDS ARE HAPPENING

I had bought a samsung grill model microwave around 3 months back. The machine suddenly started to malfunction. When i contacted the samsung call center , the service person came and told that the microwave board has gone wrong and that it needs to be replaced. The time he told was 1 week just to get the replacement board. It is very annoying that a new microwave has malfunctioned and it takes samsung a weeks time to get the board replaced.

I has submitted my Samsung CDMA M569 Mobile to SAMSUNG Service Center - Agarim Technologies (A-29, Opp Ram Krishna Math, Nirala Nagar, Lucknow) on 22nd December and they had given me a budget of rs. 750/- for reparing and committed to give it back by next day, and till date I havent received the set, and I have paid the bill of rs. 750/- also by cash, and now they are not picking phone and no information i am getting. And neither they gave me a standby mobile, so that my day to day and official should not get affected, but I am facing a lot of issues, but cannt do anything. Who is responsible for this..............????????????????

Such a pathetic after sales service, and I would like to put a complaint against them.

Please advise
Regards
Sameer Srivastava
[protected]

Hi, I purchased Samsung Mobile few Months back.. Its a touch Screen and I have problem with it. It took one day to find out Samsung service center. And In service center there is no proper response from any of their staff. They are asking for Bill to repair my mobile where as I have warranty card which is not being accepted by them.. Why was warranty card provided when it is not accepted by Samsung ???

I gave my mobile at samsung mobile service centre in basheer bagh with a complaint that not getting voice incoming and out going and set is getting heated...they took my mobile phone for repair , i got my mobile after four days on 27/dec/2010 without any result and i again have to give them for checking the same problem...is this the good service i mean

sir,
I bought a samsung cdma set[protected] samsung muzik SCH-S379 compatible to tata indicom on 28.11.2009,it was a good hand set but suddenly on 22.11.2010 my set became dead.I just ran to our nearest servicing center,in hurry i forgot to take my mobile bill, They told me that it will take 500Rs(approx).on the next day i went there with my bill.
which shows that it was within warrenty period, but they refused to accept that I requested them many times. but their behaviour became very rough. i came back home after they told me that as i have signed the bill which shows it will take approximately 500 Rs. Afterwards one month crossed and there was no response from them when i called them they told me it will take 2000 Rs and also stated that i must have forgotton as they have informemed me via telephone. i was merely surprised to see that they havent wrote my phone number on the bill. When i crosschecked my no to them they were silent.
I was shocked at their behaviour, and how fluent they lied to me. I just want to know why they are charging me so much money while my product was within warrenty period.
Yours faithfully
Kazi Sanjida Rahman
HillView North
Asansol-4

Date: 27th December 2010

To
India Electronics Pvt. Ltd.
Samsung 7th & 8th Floor, IFCI Tower
61, Nehru Place, New Delhi-110019
Fax:[protected]/19


SAMSUNG: Kerala: Trivandrum:- Very Poor Service!

I bought a brand new 541L Samsung frost free refrigerator: RT72KBTS1/XTL on 15 August 2010, under invoice number 8-600880 priced at Rs.46000/-. This product entails a water dispenser; without having filled water in the dispenser, from the time of installation, I have been finding continuous water droplets getting formed in the water collection tray of this water dispenser.

Whenever calls have been made to your Call Centre in Chennai, it has been virtually impossible to connect through to any of the Call Centre Customer Services staff as the lines are continuously engaged.

After the installation of this refrigerator in my house premises, about three times a technician has come in to attend to my complaint, but it has been to no avail as none of them knew how this issue could be sorted out, at which times each of them pointed out on the subject of the fridge temperature setting, but we have set that at the minimum of -14C. If this was an issue with this product, that there would always be leaking at the water dispenser, then why was it not informed by the Samsung dealer in Trivandrum (Q.R.S: Pattom).

I am totally disappointed with the product brand and the miserable kind of service given as Samsung has a popular name in the market.

Please sort out this issue with immediate effect, If this issue is not settled quickly, I will never buy or recommend SAMSUNG product.

Looking forward to receive your prompt response

The details of the refrigerator as follows:
541L Samsung frost free refrigerator: RT72KBTS1/XTL
Date of purchase: 15 August 2010,
Under invoice number 8-600880.
Price:Rs.46000/-

With regards

Vinod D Mathew
E-mail : [protected]@yahoo.com
Tel. number : [protected]

Halo My samsung microwave oven developed a problem recently. I called up their customercare and promptly a service engineer turned up. After checking the unit he said that the necessary spare pcb is not available now and hence the unit cannot be repaired. As per him IT IS A COMPANY POLICY TO SUPPORT THEIR PRODUCT FOR ONLY 5 YEARS !!!!!! In our country where there is a good demand for even second hand items and many purchases are done mostly once in a lifetime the above policy of Samsung is ridiculous. They have to support their products at least for 20 years by keeping important spares or see that when models are chaned, compatabiliy of vital parts are ensured physically and functionally.

I had purchased Samsung CDMA Mobile phone on 8.11.2010 and on 11.11.2010 submitted back to dealer with a defect noted in Bluetooth Data transfer. on 30.11.2010 finally the customer service of samsung assured me of the defect & their acceptability for the same and said that they will refund me the amount by 10.12.2010. But till date no call from their side and on my calling they are not replying to my query. Request you to please suggest me the best possible method to remove this difficulty.

Thanks
Parag Jain
[protected]

I buy samsung mobile gt-s3500i but it is not connecting with my laptop windows 7 home premium. When I vivited your service centre they said there is no update. Today i call to service centre they said that i can download the update software onlinr. I was trying but when i am searching my product it is not showing my gt-s3500i mobile. What can I do now, can u please send me the update on email. Presently I am at africa and using this mobile here. Please do the needful and if possible send me the update. I email so many time but there was no good response from your end. I hope you will solve my problems. My eamil is [protected]@yahoo.co.in

Thanks


Anil Thapa

My son has purchased Samsung Ultra Slim TV Model No. CS29A330XL from Sony Mony Electronics, Opera House, Mumbai on 24/05/09. The day it was delivered it was sent back for replacement since the outer cabinet was defective and after lot of persuasion the set was replaced. Recently the set stopped functioning. Service complaint was made and the service engineer who visited declared that the picture tube of the set is defective and since it is beyond warranty approx. Rs. 9000 shall be the charges for repair. It is rather surprising that a Samsung TV picture tube works for only a year and half whereas the other TVs we have are giving service since last 16/17 years. How can the commitment of the company be over just in 1 year. Poor state of affair. Does it mean that an Internationally reputed company products are of such worst quality that they function limited to the warranty period. Through this I would like to call upon Samsung after sales senior Service personnel to respond on this issue and ensure free repair of the TV else matter shall be referred further. The other pity situation is that it is no contact information of the company is available so that one can take up the issue with them.

I purchased a samsung mobile phone on 14th novembor 2010.After using 6 days I faced a problem.I cannot read my sms and I also can not write sms.It just show sms loading and instaling.Then visited my nearest service center at Barrackpur.After checking my phone they update my phone software.Then after 2 days I faced same problem.Then I again visited the same service center then they said that they will send it to the head office.After 23days they call me and I recive my phone on 17th decembor 2010.After 6 days I still face the same problem.I am Sumit Kumar Nag.I never expect like this from Samsung company.And also want to inform that the employee who are working Barrackpur service center they are so rude and they use slang in beyond of the coustumer.I hear it clearly because on that time I just enter in to the room.Please take some serious action against them.And please inform me what I will do know.If any Samsung employee want to call me then please call me on [protected] this no.or my e-mail [protected]@gmail.com/sumit.[protected]@yahoo.com.Please take some action.

My Mobile Model SAMSUNG Pixon M8800 was stolen on 22/12/210 at 1300 hrs from Legrand (i) Pvt Ltd ,D-4 , MIDC , Jalgaon . Immediately police complaint has been launched with MIDC Police station Jalgaon . Details are as below .
Samsung Pixon Model M8800.
Date of Purchase - 30 july 2009 - Sony collection Shop No 6 , Mutrak Sankul, Nehru Chowk , Sinnar Invoice no 15575 dated 30/7/2009. Telephone no[protected]
IMEI No 356325/02/559037/4
Battery serial No AA15311P5/4.B
Police complaint dated 22/12/10 MIDC Police Station Jalgaon
Name of complaintant - Ravindra Ramkrisna .Mane Plot no 11 ,Shahu Nagar Housing Society,Jalgaon (C/O Legrand (i) Pvt Ltd , D-4 , MIDC , Jalgaon- Phone no[protected]
Mobile No [protected]
I have applied for re- issue of same Mobile no which will be activated by 25/12/2010.

Sony Electronics (Plot# 35, Dwarakamai Nilayam, New Maruthi Nagar. Chaitanyapuri HYD-60)Pathetic customer support & cheat with hefty bill charges without resolving issue.

Hi ,
I have register my LCD TV complaint on 2nd December’ 10 with Sony Electronics (Plot# 35, Dwarakamai Nilayam, New Maruthi Nagar. Caitanyapuri HYD-60)
Complaint is regarding Samsung LCD TV with picture/ screen issue. Their technician visited my place and after 2 Hrs of inspection he told me that there is some issue in motherboard and will rectify it as our service center and estimation cost will be around Rs.2000/. He also assured me that he will repair it and do installation with 2 days.
Even after 4 days no one turn up, in last I have called them on their customer support number and next day they came up and forward me the bill of Rs 3500 (Bill# 6857) and assured me that it will under warranty for 6 months.
But after 2 Hrs same problem prompts up so I have called up to their service number on same day and register my complaint. After 10-15 calls, in last their technician come to see and again after 2-3 Hrs of inspection he told me that there is some issue in panel and I need to take it to my service center for repair and committed me that he will rectify the issue within 2 days.
After 20-25 calls and 10 days, they asking me Rs 14000 for repair, so I have asked them to refund my money back and return spare which they have taken for repair.

Their technician kept my LCD TV open in living room as he committed me that he will rectify and assemble it by next day.
Still now no one has turn up and I am still waiting for some response, whenever I am calling they were saying that technical person will surly come today.

I had Submitted my Samsung E2120i Mobile which was 3 month old having Start up Problem.
Sabsonic Submitted the Mobile and gave me a job Sheet saying It will took 1 month but now it is 3 month and phone is not repaired.
They are not taking any calls either there number says busy or only rings....
When I personally went there then they are Saying We have given your Mobile for Replacement It will take Some more time.
I don't Know what type of service center is this.
=========================================
Warning:- Don't go SABSONIC ,Lenin Sarani, Kolkata

Hi.
Myself Nitish Vaghela from Anand. I have samsung GT-c3010s mobile. I purchased my mobile from saregama mobile shop. I mobile has battery problem. I put my mobile in samsung customer care for 6 times. it means I put it again & again but my mobile still in problem. Now I want solution of my mobile problem from u. if not done. I decided to go to GHRHAK SURAKSHA DAL.
Reply me as soon as possible on my num [protected]
& [protected]@ymail.com

I have had one month of struggle with the Samsung Service Centre at Coimbatore, R S puram, Azad Road. There have been 3 answers yet...
1. Laptop keyboard panel will be replaced.
2. Keyboard Panel is out of stock, so laptop itself will be replaced.
3. Laptop replacement is not possible, so refund will be done.

Beyond that they have the nerves to cut the call sometimes when I contact them.
If the attitude continues then I will be forced to head to the Consumer Court against them for harassing the customer.

Please take necessary action soon.

I was purchased a mobile phone "Samsung galaxy3 (GT i5801)" on[protected], from the Mobile Store, Kandivaki west . After some day I found that Its GPS is not working properly, abnormal call disconnect problem, and very poor battery life. Then I send the phone to samsung service center situated at andheri west in the name of mobile cool service. After keeping my phone for 7 days they return me the phone with the same problems and with an added problem of poor wifi connectivity. Again i have submited the phone in their service center and they kept my phone for 13 more days. After this i Found that my problems were not resolved. After a lot of talk with so many persons of samsung, finally they were agree with two condition either replacement or refund. But the replacement will take minimum 75 days and refund will take minimum 90 days. Finally I agree with them on refund condition Because I don't have any other way. But 90 days time period is too much how could I manage it.

I own a refrigerator SR37BG2XTL This refreigerator stopped cooling on 14/12/2010 for which I complained to company's authorized service center "Computer Sales & Service" M. G. Road, Indore. Their technician came on 20/12/2010 and replaced the compressor stating that it is faulty. He charges us Rs. 5050/- for the same. The refrigerator did not start cooling even after replacement of the compressor for which we again complained to the service center on 21st & 22nd December, 2010. I was told that the technician would visit us on the very same day on both the days but no one turned up. I again complained on 23/12/10 on service center at indore and Samsung Call Center where I was told that I would be charged again for the service engineer visit as it is a new complaint now. The complaint no. alloted to me is [protected] Dt. 23/12/10.
I request consumer forum to intervene in the matter and get me refrigerator working.
R. K .Gupta
[protected]