| Address: Mumbai City, Maharashtra |
Dear Sir,
Hope this mail reaches the right person if not then please do forward it to the right department.I have a small query please do help. I am a Samsung Brand Loyalist and thus use Samsung Tv,Dvd Player , Samsung Fridge and also Samsung AC. Your new line of samsung dual sim phones are wow.
But suddenly i am losing hope in the products of Samsung.I wish to explain why.I bought this Ac about 4 years back,nor do I have the bill nor any other bills.But I can try to find them if necessary.
After 1 year got over, within one year of the ac not once person came for the free services of the ac , leaving that , exactly after one year my Air Conditioner gave a problem and the remote got spoilt , then after another few months the AC got spoilt again and they said there is gas leak and I spent another Rs. 2200 for gas charging and delivery and pick up and another few months I spent Rs.3000 more for back condenser and again after another few months I spent another Rs. 3000 for front condenser and I am very sadly telling you this that my AC has stopped cooling again. The front grill inside freezes up full.I am tired . Please tell how much am I supposed to spend on an AC in a gap of 4 years , I feel I have spent more on the service and spares then the ac itself. I ask you sir , if you bought a samsung product is this what you expect from it.I feel the need to give up this ac n buy another AC,I always thought samsung products r to last , forget lasting this AC has given me nothing but trouble,
Can you imagine the inconvenience when they take the AC for 3 days at a stretch each time and sometimes more.
Just wish to know do you wish to look into this or no. Whatever I have said can be cross checked with the samsung Service centre,I have gotten all this done with Samsung customer care number and they have forwarded me to another samsung authorised service centre.
I do hope this is not what Mr. Hyun-Bong Lee has in mind for Clients of Samsung Products in India.
After Is ent this mail to Samsung,Someone came took the ac and told me the compressor has gone and that this ac is 4 years old thus my ac comes under warranty of compressor which is 5years old.I told the person I dont have the bill , but with the serial number they can judge that this ac is less than 4 years old and the compressor can be changed.but they kept saying we cant find the serial number.
Please inform me , i agree I cant find the bill , but you should have the serial number on the body of the ac,they said its washed off,I have serviced the ac always from authorised centres , you mean to say they never coded the serial number when they serviced it.secondly they made me go to vijay sales to find the old bill and the model number they gave me of the ac was very new compared to my ac.I am lost.The service centre says i cant do anything.the samsung office there is not one decent person who I can explain my problem to.I just dont understand what am i supposed to do.
My name is Suraj Behrani and my contact Number is [protected]
Aug 13, 2020
Complaint marked as Resolved 
Madhukar shrivastava.