Samsung India Complaints & Reviews

I HAD LODGED A COMPLAINT FOR MY SAMSUNG TV COMPLAINT NO [protected] DT. 25.10.10,SERVICE REP. VISITED ON 28.10,INFORMING THAT DUE TO NON AVAILABILITY OF PART IT WILL TAKE APPROX 3 DAYS,HOWEVER IT WAS VERY PAINFUL CONTACTING THE LOCAL DEALERS ON NO [protected],WHERE UNEDUCATED FEMALES WHO DOESNOT HAVE SENSE TO TALK TO HAD MADE FALSE COMMITMENT THRICE FOR REPAIRS.
FINALLY I LODGED THE COMPLAINT AGAIN AT THE TOLL FREE NO,THEY PROMISED THE REP TO VISIT ON 4.11,HOWEVER NO ONE VISITED.
EVEN TODAY 6TH OF NOV,DESPITE VARIOUS CALLS I HAVE ONLY RECEIVED FALSE COMMITMENTS.
TO MY SURPRISE IT WAS TOLD THAT MY EARLIER COMPLAINT WAS CANCELLED BY ME DUE TO HIGH REPAIR.
I AM AFRAID THIS KIND OF SERVICE BY THE DEALERS WILL MAKE THE COMPANY SHUT DOWN,THE CUSTOMERS HAVE OTHER CHOICES.
CAN SOMETHINSG BE DONE FOR ME????

Hello

I bought a 32'' Samsung LCD from Next Showroom in Pitam Pura - New Delhi, Phone no [protected] on 31st October 2010 and it was installed on 1st Novemeber. It is purchased in the name of Surinder Jain ([protected]). The picutre quality is not good and when I called the shop, they raised the complaint with the Samsung. The executive from Samsung came to my home on 6th November but he was was not aware of the complaint. He said he has come for the demo. He also watched the TV and agreed that there is some problem with the screen and advised to raise the complaint for technical default. He said you can use the TV, its not a big deal.

I am really frustrated with this, the Next shop is also refusing to replace the same. They also promised to give me a Airtel DTC connection which I have not received till now. Also the purchase invoice is not issued to me.

Request you to help me on this.

Thanks,

Surinder Jain

[protected]@gmail.com

Ph [protected]

I give my hand set for service in MAREENA ELECTRONICS,TVM on the date of 27/9/2010.
problem reported by me is 'not booting'
the service advisor prescribe after software updating give back tomorrow itself.
But they didn't give the set in next day.They told the board is complaint so change the board,and it will take maximum 2 weeks.After 2 weeks i contact the center,then they told "the demanded board is complaint again so we will send back the board"
Sir till this time they didn't give my hand set
so take a good decision for me,its my request

I have bought a samsung Refrigerator three years ago Model RL39WBMS1. I have been having problems since more than a year. There is some problem with the Refrigerator cooling. I believe this is the problem with most of the models in Samsung. However the larger issue is the pathetic service of the Samsung Service Center specifically in Hyderabad Basheer Bagh.

1. The service team is totally complacent, careless and moresoever very in competent.

2. It takes a huge pain and effort to make sure the service personnel reaches your house to check the problem in the first place.

3. The service personnel take you for a ride not knowing what the exact problem and relaying the problem to other teams or departments mentioning someone will have to handle it. Basically the service team is totally incompetent.

4. An other fact of the story is the most of the models in samsung are failed models especially the frezers at the bottom (which is my case). To add to this the spares are never in stock or out of production. At least this is the reson the service team gives me.

The irony of the situation is samsungs service feedback website also doesnt work most of the time. My samsung BP Number is : [protected] and i could never log in to the system to post my feedback.

I tried esclating my problem to concerned senior managment, but its an up hill task to get the concerned contact details and i could never do so.

Regards
Raghuram
Mobile: [protected]

I PURCAHSE NEW TV IWANT INSTLLATION , & IN MY INVOICE NAME HASE BEEN CHANGED

I lost my mobile phone on 04/11/10 from Kalyan station.
Mobile : Samsung J210
IMEI no is [protected]/0.
Pls help. email id: [protected]@yahoo.com

TO RESPECTED SIR,
my name is riaz i lost my mobile on tuesday-11-2010 at my college in chennai

IMEI NO:358039/03/965121/7
MODEL NO: SAMSUNG CORBY S 3653
LAST USED NO:[protected]

I have blocked my sim. I need your help to recover my lost mobile. Please trace my mobile if got any information contact me
mobile no:[protected]
email id:riaz.[protected]@gmail.com
[protected]@yahoo.co.in

Please take the necessary actions to prevent the misuse.
Please help me sir.

Complaint no. [protected] was lodged on 11.10.2010, for repair of washing machine. The engineer visited my address and promised to get back in 2-3 days time with the spare parts to repair the machine. When no one turned up, ollowup complaint was made around 17.10.2010, against which another engineer visted my address on 18.10.2010, with the same promise to get back within next 3-4 days with the spare parts. No one ever turned up after that. 2 more follow up calls have been made to the company customer service no. after that, without any result. An e-mail on 02.11.2010 has also not yielded any fruitful results.

sar mene 1mobile[protected] me samsung guru2130 khareda vo sep 10 me kharab ho gaya (on nahi ho raha tha)mene aapke sarvis sentar (TECHNOCARE shop-117F.F.BLOCK4 GANGA SHOPPING COMPLEX,SEC-29 NOIDA) me[protected] ko diya tha 24 dein me kai baar jaane ke baad[protected] ko mobile mila 1 ghante baad vo fer se band ho gaya dobara se use 1-11-10 me fir se sentar par dya hi mobile SL.no-RD62211634h/IMEIno-*358125/03/192929/5*he agar etne din tak mobile aapke sarvis sentar par rahega to banda to bina mobaile ka ho gaya ab wo lega dusra mo aapke kampni ka to lega nahi / thanks rajat arora 841 SF shakti khand 4 ,indrapuram ,ghaziabad contect [protected] / email [protected]@yahoo.com

Dear Sir

I have purchased mobile hand set make Samsung Model No. W.299 from your reputed showroom at Raipur C.G one year back. The same was already repaired 03 months back. Again the handset is not working properly due to some internal problems, for which I went to Samsung Service center at Raipur (Attar Mobile Service center - Work order copy attached) on 27/10/2010 but the till date (i.e. 03/11/10) the handset can not be repaired where as I am ready to pay necessary amount for repair of the same. Kindly advice me what should I do because if such costly handset get defective in such a short period and can not be repaired at your service center, what else can a customer can expect from company like yours ?

Kindly do the needful ASAP

Thanking You,


(Manish Kumar Mittal)
Cell :[protected]

Subhash
This is regarding worst service form SAMSUNG customer care. One day because of some technical problem with my TV set I called Samsung Customer care instead of some local engineer but after putting a request call to SAMSUNG customer care some telly executive gave me assurance that some one will assist me with in 24 hrs time, after that I waited for almost 3 days time but no one bother to call me for assistance then on 4th fine day in the morning some gentlemen called me and express his wish to solve my problem immediately but in the evening I again got a call saying that he wants to take my TV motherboard to workshop for detail servicing and that fellow took my TV motherboard on 08/09/2009 after 3 days time I called that engineer to confirm the final status but again I didn't got proper reply and he asked me to wait for 2 days time. Then from 3rd day I started calling them again and again through customer care and directly also but nothing happen, every-time telly executive gave me assurance that some one will call me form workshop but still nothing positive. Today is 2/11/2010 and I am still waiting for my TV motherboard to install again but today also workshop engineer not sure about when will they finish their work, so finally they forced me to put this thing on NET. I want SAMSUNG to give me proper clarification on this for taking almost one months time and still need some extra time to repair
Regards
Subhash Kasbe
[protected]

Tuesday, 2 November, 2010, 3:42 PM
From: "DEEPAK JALAN" <[protected]@yahoo.com>Add sender to ContactsTo: support.[protected]@samsung.comDear Sir,
yesterday due to various effortsof reliance web world , my staff went to KARUNA SERVICES MANAGEMENT P LTD, AND WAS GIVEN A SET.
WHEN I SAW IT I WAS SURPRISED TO SEE THAT IT WAS NOT MY SET, AND THE FOLLOWING DETAILS WAS FOUND ON OPENING IT :
MODEL ; SCH- F339
FCCID : A3LSCHF339
A000001DA242BF , JAN 2010
BATTERY DETAILS IS AS FOLLOWS :
AB463651BU
S/N:LC1SA21WS/4-B

ON THE PROTECTOR THERE WAS SEVERAL MARKS / STREAKS AS IF SOME POINTED STICK HAVE BEEN USED TO OPERATE IT.
I PERSONALLY WENT TO KARUNE SERVICES AND MS SAMPA RAY ([protected] ) TOLD THAT THEY HAVE GIVEN NEW HAND SET TO ME, BUT ON SEEING THE SET NO BODY CAN SAY THAT THE SET THEY HAVE GIVEN IS NEW.
PLEASE NOTE I AM NOT SATISFIED AS MY HAND SET WAS JUNE MADE AND THEY HAVE GIVEN ME SECOND HAND SET.
I HAVE REQUESTED MS SAMPA RAY ALSO TO GIVE NEW HAND SET, BUT SHE ASKED ME TO CONTACT MR RAJIV BANERJEE [protected].

YESTERDAY I HAVE INFORMED MR VIKRAMJIT ( FROM SAMSUNG INDIA LOOKING AFTER VARIOUS SERVICE CENTRES , CONTACT NOS [protected] ). HE SAID HE WILL LET ME KNOW AFTER 10 MINUTES, BUT IN VAIN. I CALLED HIM SIX TIMES ON HIS MOBILE BUT HE DID NOT RECEIVE MY PHONE CALL.
I FEEL CHEATED AS I AM NOT READY TO ACCEPT OLD SET AGAINST MY NEW HAND SET.
PL ADVICE IMMD
RGDS
DEEPAK



--- On Mon, 1/11/10, DEEPAK JALAN <[protected]@yahoo.com> wrote:


From: DEEPAK JALAN <[protected]@yahoo.com>
Subject: Fw: REMINDER Fw: Re: Re: Fw: after sale service problem
To: support.[protected]@samsung.com
Cc: mkt.[protected]@samsung.com
Date: Monday, 1 November, 2010, 9:09 AM


Dear Sir,
on saturday when my staff visited the service centre for hand set, we were told that they have not recd the mother board from their company and once again they have asked us to visit on 6/11/2010.
I WANT TO ASK YOU SHALL I FORWARD THIS EMAIL TO MY 500 FRIENDS , RELATIVES , CUSTOMERS AND FURTHER ASK THEM TO FORWARD THIS EMAIL TO THEIR FRIENDS ALSO,
YOU CAN UNDERSTAND IF THIS CHAIN CONTINUES WHAT WILL HAPPEN TO YOUR GOODWILL, AND ULTIMATELY SALES.
I EXPECT SOME ACTION FROM A MULTINATIONAL COMPANY LIKE SAMSUNG , OTHERWISE I WILL HV TO PROCEED WITH CUSTOMER AWARENESS PROGRAMME AGAINST SAMSUNG'S AFTER SALES SERVICE.
DEEPAK JALAN


--- On Sat, 23/10/10, DEEPAK JALAN <[protected]@yahoo.com> wrote:


From: DEEPAK JALAN <[protected]@yahoo.com>
Subject: REMINDER Fw: Re: Re: Fw: after sale service problem
To: support.[protected]@samsung.com
Date: Saturday, 23 October, 2010, 1:34 PM


REMINDER

DEAR SIR,
I REQUEST YOU ONCE AGAIN TO CHANGE MY HANDSET OR ELSE I WILL HAVE TO APPROACH CONSUMER COURT AND VARIOUS MEDIA AGENCIES REGARDING THIS PROBLEM.
PL SUGGEST
RGDS
DEEPAK
- On Thu, 21/10/10, DEEPAK JALAN <[protected]@yahoo.com> wrote:


From: DEEPAK JALAN <[protected]@yahoo.com>
Subject: Re: Re: Fw: after sale service problem
To: support.[protected]@samsung.com
Date: Thursday, 21 October, 2010, 6:36 PM


REMINDER


Dear sir,
I am yet to receive any positive reply from your side.
Its a matter o[censored]tmost regret that your so called Branch Service Manager is not at all interested in conveying the status of my handset.
I lastly request you to refund back my money so that I can buy set from some other company where I hope to get responsible staff.
pl confirm how and when will you refund my money back.
Awaiting your reply.
deepak






--- On Thu, 21/10/10, SUPPORT INDIA <support.[protected]@samsung.com> wrote:



From: SUPPORT INDIA <support.[protected]@samsung.com>
Subject: Re: Re: Fw: after sale service problem
To: "DEEPAK JALAN" <[protected]@yahoo.com>
Date: Thursday, 21 October, 2010, 12:42 PM


Dear Customer,



We regret the inconvenience you are facing with your Samsung product.



We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.



We can understand the time and energy you have spent on this issue and appreciate your patience.



Thanking and assuring you of best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.

------- Original Message -------
Sender : DEEPAK JALAN<[protected]@yahoo.com>
Date : Oct 21, 2010 14:02 (GMT+09:00)
Title : Re: Fw: after sale service problem
Dear Sir,
kindly oblige me with a new hand set, As you can see your qualified engineers are unable to set right a handset in last 30 days, which shows there is some major manufacturing defect.
so pl change the set and oblige
rgds
deepak
--- On Wed, 20/10/10, SUPPORT INDIA <support.[protected]@samsung.com> wrote:
From: SUPPORT INDIA <support.[protected]@samsung.com>
Subject: Re: Fw: after sale service problem
To: "DEEPAK JALAN" <[protected]@yahoo.com>
Date: Wednesday, 20 October, 2010, 4:19 PM
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Dear Customer,
We regret the inconvenience you are facing with your Samsung product.
We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.
We can understand the time and energy you have spent on this issue and appreciate your patience.
Thanking and assuring you of best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
------- Original Message -------
Sender : DEEPAK JALAN<[protected]@yahoo.com>
Date : Oct 20, 2010 17:27 (GMT+09:00)
Title : Fw: after sale service problem
REMINDER
--- On Tue, 19/10/10, DEEPAK JALAN <[protected]@yahoo.com> wrote:
From: DEEPAK JALAN <[protected]@yahoo.com>
Subject: Fw: after sale service problem
To: support.[protected]@samsung.com
Cc: manish.[protected]@reianceada.com
Date: Tuesday, 19 October, 2010, 4:17 PM
Dear Sir,
I had made a mistake by buying Samsung mobile hand set .
Today your service centre staff had no idea when will the set get repaired.
Kindly revert back immd or else I will have to approach consumer court and various medias.
deepak jalan
--- On Tue, 12/10/10, DEEPAK JALAN <[protected]@yahoo.com> wrote:
From: DEEPAK JALAN <[protected]@yahoo.com>
Subject: after sale service problem
To: manish.[protected]@relianceada.com
Date: Tuesday, 12 October, 2010, 4:58 PM
Dear Sir,
I have purchased a SAMSUNG KORBY HANDSET,
Model nos SCH-F339ZKAINU , RSN/ESN NUMBER - A000001E8A3060
ON 15/07/2010 from Reliance World , 11B, Kalakar Street, Kolkata vide your Invoice Nos [protected] Dated - 15.07.2010.
On 20/09/2010 handset got hanged , and after visiting Reliance world , I was told to visit Samsung service centre.
On 21/09/2010 I had to deposit my set to
KARUNA SERVICES MANAGEMENT PVT LTD ( SAMSUNG'S SERVICE CENTRE)
207 CR AVENUE , MERIDIAN PLAZA , CALCUTTA
WORK ORDER NOS - WA[protected]
SL NOS - A000001E8A3060
IMEI/RSN A3SCHF339
21 days have passed since then I have not recd. my handset, further they don't have a satisfactory reply to it
MS NANDITA from this service centre assured me last wk that the set is under observation and that I can take delivery on Saturday 09/10/10 but in vain.
On 11/10 /10 I was told engineer is absent who has kept the set under observation so delivery is possible only on 12/10/10
Today they have another reason, i.e there is still some problem with mother board which needs replacement, but they still dont how much time they require to solve this problem.
I told them to replace the set with new set, since there is problem with the set, but they refused to do so.
Now I actually want to know what shall I do, I feel cheated by such a big brand like Samsung India, and I would request you to treat this matter seriously and take necessary action possible, since it will be you who will loose a customer.
I expect necessary action from your side since I feel I purchased the same from you, and I trust your company and had no idea regarding Samsung India.
regards
deepak jalan
P-3 kalakar street, 2nd floor.
kolkata-7
[protected]

I purchased a Samsung Galaxy 5 Handset, but the device had some fault from the beginning. The customer care suggested I take it to a service center and get it checked. I wanted a replacement as the Handset was defected from the beginning. First day, some engineer named Rakesh at Metro Telecare (Andheri-E) told me he will check it and talk to concerned deptt. about it. Next day he changed his tone and started yelling at me for no reason. He told me he doesn't want to replace the device and I can take my Handset back, he doesn't want to repair it either. Finally he agreed to repair it. But even after that I have the same problem, no problem was fixed. Having spent all this money, I feel like I committed a crime buying Samsung phone. Please do something about it at the earliest as it is causing me stress and costing me so much money every time to go to that service center.

Hello,

I am Sasi Kiran, a resident of Green park Colony, Hyderabad.

ph: 24070279

I purchased a 61”LCD television of make Samsung from On[protected] which means roughly 4 years old from the below dealer roughly for Rs 2.00.000/- .

The model is Samsung LCD SP61 L6HX
Delivery challan number: SDHDC561


For whatever reasons the TV developed a technical problem and I registered a complaint with Samsung customer care on[protected] bearing the complaint number: [protected].
After 20 days of my complaint one of the service centre person came and took the TV for repair (that too after repeated calling). On Friday which is[protected] they called me back telling that the TV cannot be repaired as they are not able to get the spare parts for that model. They even suggested me that the company will take back the TV as they are not able to repair it at a depreciation of 17% per annum, which means hardly I will get 30% of my purchase cost as the TV is bought 4 years back.

Is it not cheating customers?

If a company can not support its product for 4 Years then why should we be buying their Products?

Thanks & Regards
Sasi

Dear Sir,

i have purchased a samsumg corby text mobile 6 months ago.

one day suddenly the phone was dead. and i m so frustrated with the service centres reply.

i had submit my mobile to service centre on 23 Oct 2010. they told me for wait for the 10 days for replacement. and give me delivery date as 2 Nov 2010

but when i called them on 2 nov the reply was that the part of mobile still not received from the company. and give me more time for next 10 days

and the service centre persons are so irrisponsible

Please help me sir.

Regards
Balvant - [protected]

Dear Concern

I have deposited our handset for repair on 11/09/2010 in Samsung service centre Jalandhar ( India ) and was asked that the same will be repaired within 7 working days but the same is still pending and all the time we have to listen that we have called up for parts and also saying the the phone will get replaced now hence may take more time.
Evenafter so many reminders and calls they are not ready to listen anything over this and also not resolving the issue.

Pls lookinto the matter and get the case closed

Rgds
Sachin Singla
[protected]

I have purchased samsung3010 on 08/03/2010.It has a problem of internet and downloading.As it is under warranty, I gave it for servicing thrice at mumbai goregoan service centre but still it has not been repaired.I recently gave it for same problem on 19/10/10.They told 1week time but still it is not repaired. I am visiting there regularly but there is no answer.As we are brand oriented, all in our family using samsung mobile. But sir i am very disappoint with the service. Expecting some positive action from your side.
Thanks&Regards,
SAYED IBRAHIM [protected]

I have made a mistake by selecting samsung product to bring my home, despite my freinds suggested not to go samsung. Service centre details(tel no.) not updated in customer care, delivery shops Sangeeta electronics and Saffron Trade Link CSD Dealer in Ahamedabad and Last not least uniqe electronics in jamnagar is not caring and not interested after taking the money out of pocket.

Next job of worst speaking and ruthless behaviour, shameless act and lot of lies by customer care feels shame to bring home such a third class product of samsung. I called customer care from mobile on 12 , 13, 14, 15 but all waste.


I suggest all those wanted to by any samsung product on Diwali Please donot go for this company

Enjoy Diwali and Be away from Samsung

Sir I purchased new samsung mobile c5010 on dtd.21.102010 bill no.22725 from Prakash Music centre 17, New market TT Nagar Bhopal, IMIE no.354161/04/025853/7. I found the set was automatically turnoff within ½ or 1 hour frequently. I go to dealer he send to me service centre there service expert has checked the set and given me DEO letter on behalf of that the new set provided me. But the problem are same in the replaced new set also IMIE no.354161/04/010102/6. I am puzzled to go any where and I loose my trust in SAMSUNG. Therefore pl return my mobile hand set cost.

I used the machine only 4 0r 5 time it got a problem not working ,the service engineers came and they did not rectify and they took to the service center .They told they will give the replace the machine within 20 day after that I did not got any information from them for 20 days and no replacement .So I requested to replace me the payment but
till day I have not got any correct information from them .What can I do further .Please RESPOND .
I GOT THE MACHINE ON[protected]

I GOT PROBLEM ON 28-08-10 they took and went on 02-09-10

THIS THREE MONTH IAM SUFFERING WITH THIS PROBLEM

can contact me [protected]