| Address: Thiruvananthapuram, Kerala |
Sir,
I have bought a new mobile (c6112) dual sim mobile from Samsung showroom and the mobile charger they have provided is not working after first charging. I have approached the showroom and they have given me the address of their service center in Trivandrum (Their phone number is[protected],[protected]. I have shown that charger to the authorized service center in trivandrum and they told me to submit the photocopy of the bill, etc on September 04, 2010. After 3 weeks, they told me that my battery is ready and you can collect the battery. I told them that my battery dont have any complaint and the complaint is with the charger. They told me they will call back again. After few days, they called me and saying that my battery is ready. I repeated the same and they have given me the same answer (will call you back). Till today I didnt get any response from them. Today (October 20, 2010), I enquired about the charger and they dont have any answer and told me to wait for more days. I am wondering such a big company dont have an extra charger!!!!. I cant able to charge my mobile with duplicate chargers and all. Please give me a solution for this.
Regards
Somesh
Aug 13, 2020
Complaint marked as Resolved
Samsung — LCD REPAIRS NOT CARRIED OUT
WE HAVE MADE A COMPLAIN ON 30TH OF JUNE REGARDING OUT LCD TV NOT WORKING WHICH HAS BEEN PURCHASE IN 16TH FEB 2010 WHICH IS UNDER WARRANTY BUT THE TECHNICIAN VISITED ONCE AND SAID THAT PART IS NOT AVAILABLE IN STOCK SO ITS GOING TO TAKE FEW DAYS WE WAITED, BUT NOW AFTER REPEAT CORRESPONDENCE STILL NOT RESPONSE FROM THE SAMSUNG PEOPLE TO SOLVE THE PROBLEM NOR ANY CALL BACK FOR DETAIL FOR THE PART TO COME UP .I WOULD LIKE TO LODGE MY COMPLAIN AND GET A REPLACEMENT OF THE FAULTY LCD TV .OUR COMPLAIN NO IS [protected].