Samsung India Complaints & Reviews

Sirs,
I have purchased 1 samsumg lcd 26" tv in chennai choolaimedu next show room on 17.10.2010.after then we have got a ph call from srvice center and asked all the details from us and they told us to register in toll free num u will get the information quickly.2times i have registered in ur toll free num i didn't get any response from there.i request u to take immediate action as son as possible.thank u.

Hello,
Can anyone tell me why the horizontal output (J6920A) of sumsung TV model no. Ws-32Z30HE when plugged, and you switch on the the TV, the output goes off immediately and when you remove, the TV can switch on.What is the cause of that? Is it the flatback or any other thing?

please reply / contact me at
[protected]@yahoo.com

I am doing this followup with Samsung for last 3 months since I bought a Samsung Galaxy S GT I9000. Samsung is showing a sorry figure by providing such 3rd grade responses where they are mentioning that an engineer will contact me and in last 3 months nobody did turnedup. (IS SAMSUNG INCAPABLE OF HANDLING CUSTOMER SERVICE IN INDIA???). I have already lodged A complain in consumer forum after reminding several times. Then I will be forced to take the route of Law.

Inspite of writing several times as well as comittment that an engineer will be in touch, nothing has happened. The phone has developed the following troubles.

1. Phone hangs (Problem increasing day by day)

2. Phone blacks out automatically.

3. Kies does not support.

4. Battery life not improved post changing the battery at your Borivali Service center.
I have approached the Service centers at Santacruz-West (Software updated) and Borivali-West (Battery Changed). However, the problem persists. Request redressal of the same failing which, I will be forced to approach the Consumer Court.

Regds.

Chinmay

[protected]

[protected]

I had bought samsug galaxy-3 mobile in nugambakkam universal show room on17th oct 2010.From the 4th day onwards i am not able to get net work,all the contacts were erased ,there is a message asking for insertion of sim card.I had handed over mobile on 1st nov as i had some emergency in hospital.Till this date there is no reply from the show room.They said they have to get certificate from the company to replace the mobile.After buying such an expensive item there is no use of it. Inspite of my emergency i have been to the store twice.I have been a regular customer of the show room.This year itself i have bought 4 mobiles.My service request no :30950.Waiting for a reply for the mental torture u have given to me

I purchased brand new Samsung c5212 mobile from Bhartis, Bommanahalli, yesterday 08.11.2010. When I switched on the phone, the default date was 01.01.2008. Also in the music file, there was Kajrare, Badmash Company ring tones. There are just 4 ring tones in the phone, which as blue tooth(aif sent through blue tooth). I doubt that the dealer has given me the used phone by changing the panel in the cost of new phone. I paid Rs.4650 in cash. Please help me in this regards. I will be grateful.


Thank you,
Zameer
[protected]

One of the worst experience I am go through and being punished for purchasing a Samsung product.

I purchased a Samsung LCD TV (22”) on 31st October 2010 from Viveks (T Nagar) unfortunately the TV started showing corrupted picture on 2nd Oct morning, I immediately called the sales person from Viveks and informed, he confirmed that he would be arranging for a person to come and check, I also called the customer care and placed a complaint (compliant number: [protected])

An engineer visited my place by 2pm and confirmed to my surprise that the TV has to be replaced and it would take 7 days, I was very upset for the fact the TV got corrupted the 2nd day only and with out any other option requested the engineer to prioritize the request.

Today being the 7th day I called the engineer to check the status and for my surprise I was told it is still in approval process and might take 1 more weeks time (when I had called the engineer I heard in the back ground where the engineer was asked “why is he logging in the application today” I took the engineer’s manager number and complained and the revert was again once the stock comes we will deliver again which will take about 5 to 6 days.

I had already postponed my travel plan because of the earlier commitment and now again I have been given a new commitment. I understand that the electronic items may go wrong any time but my point is why am I made wait for so long. I might not be a very profitable customer but let tell you that I have Fridge, Washing machine, DVD player and AC of Samsung and considering the TV got corrupted in just 2 days from the date of purchase my request should have been prioritized.

My Contact number: +91 [protected]

Respected Sir,
i have purchased a samsung jet s8003 mobile in february 2010.... and had problems with the phone.... i have submitted my handset at the chembur service station of samsung on the 22nd september 2010....... even though it has been almost two months there is no progress in the status of my handset..... the service center is rude and doesnt have any courtesy for their customers....... they only keep giving dates and do not give any feedback.... there is no contact no. so i have to go to the centre for any queries. the company is also not ready to give me a replacement.
the job sheet no of my handset at the chembur service station is 11615 and the complaint no at samsung mobile is BP No. [protected]......
i kindly request you to look into the matter and help me in the best manner possible......

I recently purchased a Samsung Galaxy 3 (GT-5801) Mobile.

I purchased the phone keeping in mind, the features, access to a wide range of free android applications and the value for money specifications.

But as a couple of days passed by, after getting a customs to all the functions and applications the phone provided i encounter a very ridiculed problem.

I installed about 60 application as per my requirements and liking. After a while the phone began to hang/stop operation often, i had to restart it often to ensure smooth functionality.

So happened was that the internal meager phone memory of 170mb got completed occupied which blocked my message receiving capacity because of which i missed a couple of important appointments.

i called customer care and asked them to sort the issue but they were of no help. only information they provided me with was that i could not access the phone memory no could i make any modifications to the same! It seems the system was designed that way!

The thing was while purchase i was not made aware about this constraint, that the phone could not handle more than 60 plus applications or once it exceeds the phone memory storage capacity.

They provide and external memory of 2gb expendable up to 32gb but which cannot be used to store applications download from the android market website.

I feel thoroughly cheated and miss informed for the same reasons and would like to know if you could assist me in obtaining justice in the most rightful manner

Regards
Derek Dsouza
+91-[protected]

Sumsung Galaxy 3 (GT-5801)
OS: Android promoted by google

I'd bought the mobile S-519 in May 2010. Within 3 months the first key fell from the keypad. The mobile store owners gave the only option of replacing the entire keypad for one key. Today one more key fell. Changing the keypad within 5 months o[censored]se isn't feasible. This kind of quality is not expected from such a reputed company. We are having a number of other samsung mobile models in our family. So we feel that there has been some manufaturing problem and request you to replace the mobile.

I had purchased a Samsung Metro SG-5200 in Mar 2010. By July 2010, the mobile's screen went off without any reason. I visited the service center and was informed that I need to come back after a month because the LCD screen where in short supply I did so and I was surprised that while fixing my LCD screen they completely destroyed my camera quality. Mine was a 3.2 mega pixels camera with fine quality of photo and amazing clarity. Now when I click the photographs, it could surpass a horror show. I have written to samsung but they simply sent an acknowledgement for the complaint and did not get back. This for over 4 weeks now. Please help

Dear Sir/Madam

till date my issue has not been resolved......after one month i went to the service centre.....earlier they told me that they will provide wid a new handset....but wen i went it was a different story.....wen i went der they said still not done..den i shouted at them......they said wait for 10 mins..i waited for more den 2 hours.....and asked wat the hell u r doing..they just repaired the old mobile and gave to me...i asked wat about the new handset....they said "kisne bola....hum ne toh asie bola hi nahi"......i don't knw wat to say to them......they don't have any concern.....i thought its waste of my engery if again shot at them bcoz hardly react....i took the mobile and went.....but to make it more worse...next day the mobile was not getting "ON" not working at all. wat is this after keeping the mobile with the service centre for for a month..it worked hardly for 12 hours.....its Samsumg Brand...its very hard to beleive.

After few days again went to the service centre...and asked them wat is this..pls look at this....they said system down and they will not look at the mobile...cum 2morwow...i asked for the complaint number and the customer care..they said they will not give...do want ever u want...we are not afraid for any one....I said great.

I bought this SAMSUNG mobile in the month of may....and till date i have used it only for 30 days.....still its not working....the mobile is at my home.....i don't have any more patience and time to go the hopeless service centre...wer bunch of are sitting..just doing Time pass....

I don't want u people will do.??? it same thing der also....wrote the mail one month back..till date no one bodher to contact me.....GREAT Customer SERVICE.......in future will never make this mistake of buying a smasung products..and will also make aware to other also....

I not lying all the above facts are true...i[censored] care just go for an inspection and look....they will look at the mobile and say "Board ka problem hai"..

But i want my money back or a new handset...bcoz i have not used the mobile from the date i have bought....

Regards,
Tilakraj Shetty
[protected]/[protected]

On Mon, 04 Oct 2010 15:38:33 +0530 wrote
>
>
Dear Customer,

We regret the inconvenience you are facing with your Samsung product.

We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.

We can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you of best services always.

>Customer Satisfaction Team
>Samsung India Electronics Pvt. Ltd.


>
>------- Original Message -------
>Sender : Tilakraj<[protected]@rediffmail.com>
>Date : Oct 02, 2010 14:57 (GMT+09:00)
>Title : Re: Re: complaint
>
>till date nothing has been done......its more than a week....should i complaint to consumer forum...boss i have not used my new mobile more than 3 weeks....wat should i do??????? i have also written 2 CEO of samsung..however till date no action taken....wat a great service...i will write all the details in the blog.....kindly action on priority or you will have to face the consequence...
>
>On Tue, 28 Sep 2010 14:58:07 +0530 wrote
>>
Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. Wehave forwardedyour query to our department concerned. The relevant person will get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.


Customer Satisfaction Team
>>Samsung India Electronics Pvt. Ltd.



>>
>>------- Original Message -------
>>Sender : Tilakraj
>>Date : Sep 25, 2010 16:44 (GMT+09:00)
>>Title : complaint
>>
>>Dear Sir,

>>
i had given our above samsung mobile at your Dombivli East, service centre near sarvash hall on 14th sep 2010....sorry 2 say but the service is hopeless...they said they will correct the same in 2 days..after 2 days they says other 4-5 days stating there is a board problem in the mobile....after a week i went there they said they don't have the board they have sent it for replacment and will give a new mobile..but it will take more than 20 days...wat the [censored] in going on....u need 1 month to solve a problem...is this the service....for 1 month i should not use the phone rite??? instead of samsung i would have bought china phone...that would be more durable...bcoz it will work fine for 3 months......i totally pissed off the behaviour of the dombivali service center staff...kindly look into the matter ASAP...and iwANT THE MOBILE BY TODAY EOD..OR ELSE I WILL WRITE TO THE CEO OF SAMSUNG INDIA

Tilak
[protected]
>>

>>

>>
>>
>>
>>






>
>

hello sir
I have purchase samsung LCD, MODLE NO: 32C530
FORM
Reliancedigital retial lmt,f-26-31,mantir square,
sampige road , malleshwaram, bangalore 03
i have purchase on 1/11/2010 i recived the item on, 2/11/2010 the showroom people call me said that technician will attend you on ,4/11/2010 to day date is 7/11/2010, no techncian have call me no one has attend,if we call to the showroom now one answering they are say technician will call you and attend, we are not trusting them
so please send an techncian
thankyou
manjunath
mobli;[protected]

Dear Company person,

I have purchased a washing machine model No-WA82VSL S/NO-W1035ZCZ905590 at jaipur from Agoan, Electronics,D-34, Shanti path pullia no 1, Rajapark, Jaipur-4, Ph no[protected] on 3-11-10. Person who have sold me have committed for same day Demo 99% persent and said 1% for next day or after diwali means on Saturday. i have called on 4-11-10 the same number which is mentioned person who piked the phone said that today 100% demo will be done before 8 pm and given me the Customer care no[protected] for further communication but this no was not been picked by any one.

i also want to share with you that i am the first time user of Washing machine so i can not operate in initial days without demo. same thing i have communicated at the time of purchase.
I am humbly request to the company to take necessary action in suport of my complain an provide me demo by tomorrow positively.

Thanks
Ashutosh Kumar Singh
[protected]
Chitrakut,Vaishali Nagar
E-208,Sec-2

Respected Sir,

MY NAME IS PRAMOD Y. MOHITE I HAD SAMSUNG S3653 CORBY MOBILE PHONE IMEI NO.:- [protected] PURCHASE ON MY WIFE NAME MRS. URMILA KADAM ON DT.[protected], WHICH IS LOST IN NMMT BUS WHILE TRAVELING FROM KOPAR KHAIRANE -TO- PANVEL ON DT.[protected] ON 9.00 AM.

PLEASE FIND THAT MOBILE PHONE BY YOUR TRACKING SYSTEM & INFORM ME ON MY CELL NO. [protected]/[protected] OR E-MAIL ME ON [protected]@rediffmail.com.

Thanks,
Pramod.

hi sir please take action this complaint my SAMSUNG DVD Writer some problem
i have Warranty so i give it in secunderbad service station on Date:[protected]
onwards my product is not returned. i month
ago present November -6 but i am not Receive my DVD Writer wen i call the
servicing center is see my number not Lift my call wen i call other number
is lifting wen i ask that DVD that parson giving the in response replay
and is talking vulgar that servicing center taking time 1month above
but is not give Better service.........so please please ..............Do any
thing and i want my DVD Writer............
so this type of giving to service YOUR PRODUCT NO BODY BUY SAMSUNG ANY
PRODUCTS future.............thank you..........

I HAD LODGED A COMPLAINT FOR MY SAMSUNG TV COMPLAINT NO [protected] DT. 25.10.10,SERVICE REP. VISITED ON 28.10,INFORMING THAT DUE TO NON AVAILABILITY OF PART IT WILL TAKE APPROX 3 DAYS,HOWEVER IT WAS VERY PAINFUL CONTACTING THE LOCAL DEALERS ON NO [protected],WHERE UNEDUCATED FEMALES WHO DOESNOT HAVE SENSE TO TALK TO HAD MADE FALSE COMMITMENT THRICE FOR REPAIRS.
FINALLY I LODGED THE COMPLAINT AGAIN AT THE TOLL FREE NO,THEY PROMISED THE REP TO VISIT ON 4.11,HOWEVER NO ONE VISITED.
EVEN TODAY 6TH OF NOV,DESPITE VARIOUS CALLS I HAVE ONLY RECEIVED FALSE COMMITMENTS.
TO MY SURPRISE IT WAS TOLD THAT MY EARLIER COMPLAINT WAS CANCELLED BY ME DUE TO HIGH REPAIR.
I AM AFRAID THIS KIND OF SERVICE BY THE DEALERS WILL MAKE THE COMPANY SHUT DOWN,THE CUSTOMERS HAVE OTHER CHOICES.
CAN SOMETHINSG BE DONE FOR ME????

Hello

I bought a 32'' Samsung LCD from Next Showroom in Pitam Pura - New Delhi, Phone no [protected] on 31st October 2010 and it was installed on 1st Novemeber. It is purchased in the name of Surinder Jain ([protected]). The picutre quality is not good and when I called the shop, they raised the complaint with the Samsung. The executive from Samsung came to my home on 6th November but he was was not aware of the complaint. He said he has come for the demo. He also watched the TV and agreed that there is some problem with the screen and advised to raise the complaint for technical default. He said you can use the TV, its not a big deal.

I am really frustrated with this, the Next shop is also refusing to replace the same. They also promised to give me a Airtel DTC connection which I have not received till now. Also the purchase invoice is not issued to me.

Request you to help me on this.

Thanks,

Surinder Jain

[protected]@gmail.com

Ph [protected]

I give my hand set for service in MAREENA ELECTRONICS,TVM on the date of 27/9/2010.
problem reported by me is 'not booting'
the service advisor prescribe after software updating give back tomorrow itself.
But they didn't give the set in next day.They told the board is complaint so change the board,and it will take maximum 2 weeks.After 2 weeks i contact the center,then they told "the demanded board is complaint again so we will send back the board"
Sir till this time they didn't give my hand set
so take a good decision for me,its my request

I have bought a samsung Refrigerator three years ago Model RL39WBMS1. I have been having problems since more than a year. There is some problem with the Refrigerator cooling. I believe this is the problem with most of the models in Samsung. However the larger issue is the pathetic service of the Samsung Service Center specifically in Hyderabad Basheer Bagh.

1. The service team is totally complacent, careless and moresoever very in competent.

2. It takes a huge pain and effort to make sure the service personnel reaches your house to check the problem in the first place.

3. The service personnel take you for a ride not knowing what the exact problem and relaying the problem to other teams or departments mentioning someone will have to handle it. Basically the service team is totally incompetent.

4. An other fact of the story is the most of the models in samsung are failed models especially the frezers at the bottom (which is my case). To add to this the spares are never in stock or out of production. At least this is the reson the service team gives me.

The irony of the situation is samsungs service feedback website also doesnt work most of the time. My samsung BP Number is : [protected] and i could never log in to the system to post my feedback.

I tried esclating my problem to concerned senior managment, but its an up hill task to get the concerned contact details and i could never do so.

Regards
Raghuram
Mobile: [protected]

I PURCAHSE NEW TV IWANT INSTLLATION , & IN MY INVOICE NAME HASE BEEN CHANGED