Samsung India Complaints & Reviews

shameful

My samsung mobile model no 8003 jet which i bought in the month of sep'09 for rupees 19000
My handset is not working since 1month and its in service center since one month..
What i will do.

My samsung mobile model no 8003 jet which i bought in the month of sep'09 for rupees 19000
My handset is not working since 1month and its in service center since one month..
What i will do.

My samsung mobile model no SGH-L-700 which I bought in the month of MAY-09 for Rs. 7100 from Ganapati Mobiles, Sri Ram Tower, Hazratganj, Lucknow.My handset is not working properly since I purchased and I have given many time to Service Centre for repairing and firstly they said that the battery is damaged because the warranty period of my battery was expired so I changed the battery by purchasing it in 700 Rs. from Ganapati Mobiles. Then service centre told me that the mother board is damaged and it will be repaired in 1month but after 1 month they didn't informed me when I contacted the service centre after 1 1/2 months they agreed to replace the hand set but till date there is no any response from their side.The service and the service staff is very poor and they dont know that how to deal with the customer, who is the main source of income of your company.

Umesh Pandey
212-A-Chandra Lok Colony,
Aliganj, Lucknow-226024
Mobile - [protected]

Taking High Charges for Under Warranty Mobile Phone
I had bought SAMSUNG STAR-TOUCH Mobile Phone on[protected] with one year warranty its touchscreen is not working properly the mobile set hang's a lot and when i went for its service at Ambala Cantt service center they said that its has softwer problem i have updated twice the softwer but the same problem was occuring again then i revisted the service center n then the told me that the screen is damged at u will be charged around 1700/-. Then i visted ambala city service center n they told me its not so...the screen is alright n if it is so then this problem will be fixed under the warranty period and n there is no need to pay the amt. Then i told the cantt service center they din't took any action n they don't bother to help theme.

Costumer service center is not dealing well with the costumers.
Please do take require action not only me even many other peoles are also suffring from there services.

thanks

yours faithfully
abhishek batra
[protected]

I have purchased samsung metro 3200 on 15/12/2010.as it i s aproblem of supply from battery. as it is in under warranty igave 4 times to the Samsung service center at Navaratan Hotel, Jinsi Road no.-1 Opp.- Naman Showroom Gwalior M.P. . I submitted the battery of my cell phone before 28days . I applied the coplain on 14-june2011, this date comes in warranty period. but till now battery is not available in galior at any service center . Before complaining in this service center i visited all the service center in the gwalior . so i orderd to you you will provide the battery to the service center.
owners name -Er. Brajmohan yqadav

that is there with samsung

Samsung/Mobile c5010 — regarding newly purchased mobile

Sir, I purchased new c5010 on bill no.22725 on dt.21.10.2019, IMEI No.354161/04/025853 from Prakash Music Centre 17,New Market TT Nagar Bhopal. I faced the problem of automatically shut the mobile after 1/2 of 1 hr, I contact the shop he simply refused to listen and sebd me to service centre. There I informed the said problem they have format the set and returned back to me .The problem is still as it is. Again I report and the keep the set and given me the complaint receipt. But problem could not slove till date. I loose my trust in samsung product. Pl do need full in this regard.

Washing Machine — leaking

i bought a new washing machine but the out flow pipe is leaking.we complined to custemer care but they refused to repair even though we had garrenty card

Samsung — samsung washing machine water leaking

samsung washing machine water leaking

plz. send on my house your serviceman & solve my problem


mob No.-[protected]

samsung washing machine water leaking

Samsung — linking of water from machine

we had purchased fully automatic washing machine and it is in warranty the dealer told that he will come for servicing but till date no one came ang even they changed their mobile number we are not able to contact them .
so please sir/mam we request you to please take some action.

with regards,
shaikh kainat
[protected]@yahoo.com
[protected]/ [protected]

vry true all srvce cntre r same

samsung c 5212 — not respond in service center

Dear,
Sir m samsung ka mobil c 5212 user hu mai ne isko jul 15 ko liya tha isme soft wear updating ka problam h m service center gaya tha woha se mujhe roj bola jata h abhi soft wear nahi h kal aane ke liya but m 15 days se service center ja raha hu per mere problem ka koi solusion nahi ho paya h plz cheak my problem.
Your FathFully Custemer
VIKAS KUMAR
con :- [protected]
Email :- [protected]@REDIFMAIL.COM

samsung c 5212 — not respond as service center

Dear Sir,
Mai Ne Samsung Ka Mobil 2 Month Pahale Liya H Jiska Backup Mujha Nahi Mil Raha H Is Ke Liye Maine Service Center Gaya Tha Per Vaha Se Roj Mujha Kal Aana Bol Diya Jata H Plz Chek my Problem.

Your Fath Fully Custemer
Vikas Kumar
Muzaffarpur
( Bihar )
[protected]

We bought the samsung air conditioner from Vasanth & co, Saidapet, on 05-Apr-09. Our AC is not working Properly since when they installed on 06-Apr-09. I logged complaint in sumsung customer care on 11-05-09.
iam facing below problems
1. There was some loose wiring due to which sensors were not working.
2. The compresor was not working properly.
3. Some noice is coming from indoor unit.
4.Compressor is getting off each every Mins and 10 Mins.

We bought 1.5 T AC i n July 2004 from M/S Trishul Traders Haridwar and the AC started malfunctioning in the month of April 2009 and we started complaining to your service centre at Haridwar but they came checked the AC and declared 3 weeks back that the compressor of the AC had gone bad and needs replacement. Then they took the AC to the service center and fixed it back in my place on 25th June 2009 and that too after a vigorous follow-up. Soon after the AC was fixed, we found that the AC was still not ok and it was not giving the results. We have been following up with your service manager Mr. Uniyal at least 10 times a day and every time he informs that some one is coming to check the AC but no one has come so far. Your people at service centre have crossed all limits of decensy and do not at all appreciate that SAMSUNG has a name and image and if nothing else, they should at least bother about that.
Please get the complaint addressed at the earliest

purchased a split air conditioner 2.00 ton current year in march 2010 from ur dealer patra electronics, Cuttack, Orissa. After some days it starts giving some problem, i informed to ur customer care and they gave the complaint no [protected].complaint attended by service technician and ur executive commited me that it will be done but now the parts is not available.After some days I called up the customer care center again & again they said still we are waiting for the part which is not in stock. Again after one week I called them and the same complaint attended by another technician Mr Javed and he said the part is not in stock so we are going to recommend for re-placement for your AC so please send bill copy of your AC, I sent the same then they said we sent it to our replacement team they will get back to you.but again nothing done..then after some days i again called to Javed and he told me that pls contact with my team leader Mr Jay Goswami and now he is not picking up the phone.Still the problem is unsolved.

Now i suggest that no body purchase samsung product, because your service is very poor

I have purchased one ton from a c the samsung distributer since purchase of the a c is not worked properly and we made complaint, people came saw the condition of the a c and took the a c saying gas is over and said for refilling the gas. while coming to fit a c again said that gas leaked we have to do the same again this was the reply. Now we were not interested have the same a c. we like to replace the a c or refund the money what have paid for your product. We were really unhappy with the customer care people. Kindly do the needful. My complaint no. is [protected]. For one month we suffered lot with your product.

sir
maine 2009 mein SAMSUNG A.C. buy kiya tha, company walon ne 2-3 baar to installing sahi nhi ki..iski complain kai baar company mein lekin koi action nhi hua...kuch time baad iska compressor change karana pada...and last 2 year mein 5 baar compressor change kara chuka hun..

company wale complain ke 20-25 din baad check karne aate h, , lekin kuch achhe se care nhi ho pa rhi h..
SAMSUNG CARE wale bhi dhyaan nhi de rahe h..

Meri aapse request h ki mere a.c. ki problem ko permanent sahi karei ya is ac ko replace karwaye, , , plz

few months back we put a complaint in samsung care center that our our AC ic not cooling the room. after 2-3 weeks later they came and put a new condeser worth rs 8500/-. after few days AC again stop cooling and we complaint it again again condencer was changed. but now again we think that they have putten a spoiled one. we have complaint again back 1 month but nothing is done by ther half. so kindly come hrough our complain and solve it

Sir,

SAMSUNG Split Air conditioner, Model no. AR18FC5EFBHNNA was purchased on 28/05/2013. The AC is not cooling, so informed to customer care on help line which request No. [protected], dtd. 1/04/2015. Service engineer / technician of TECHTRONICS, Kolkata 700153 has visited and said gas is leakage. The service provider collected Rs. 526.00 from me and asking for ladder (Binding of bamboos like ladder up to 2nd floor) to remove Air conditioner, which cannot be posible /
arranged by customer as this is the metropolitan city. As usual as per Safety
norms, the service providers provide safety kits (Safety belt, fall prevention
device, rope ladder etc). Reminder is being given each day on help line but no
any response from service provider.


It is requested to kindly repair the air conditioner immediate, as we are suffering from heat and sleepless.


Regards


Narayan Chandra Halder
B-29, Narkel Bagan, Kamdahari
Garia,
Kolkata -700084

Mob. [protected]
[protected]@gmail.com

Sir,
I have complained about my SAMSUNG A/C before two week from today . they had an inspection and told that the compressor must be replaced. they also informed that it will get replaced within 4 days... and now its been 12 days and its not been replaced till now. we called them many times but the response was so irrelavant and irresponsible. we purchased from National Radio Electronics Payyanur on 14 Dec 2013 . our business has gone down because of this product and this stupid company.

United Colores Of Benetton
payyanur
[protected]@gmail.com
[protected]
[protected]


Vijin

i have the similar complaints...

May i what did u do atlast..? kindly reply..

I[censored] Dont have OMH card on your mobile then u can not access feature of internet, first buy a OMH card from reliance outlet then your internet feature will automatically start. Good luck..

plese Privacy unlock code of samsung s3310

samsung corby mobile — PATHETIC SERVICE

Samsung corby complaint
My self lokesh and i purchased samsung corby mobile dated on 9th july 10 @ poorvika mobiles chennai & with in 17 days the headset got a problem in the right side . So i have taken up that to the same shop where in purchased. They have given and suggested one of the samsung authorized service center, the service center name called UNITED MOBILE SERVICE, which is in mylaore chennai,. As i went on 28th where nobody was available due to weeksend.

At last 27th july i gave my mobile headset for replacement. Since its under the warranty of six months. They have taken and given me a acknowledgement slip in a A4 sheet which content signature and IMEI number and serial number of my mobile and signature of authorized service center. The replacement assurance was given maximum of within 10days they will give the new headset kit. But almost 20 days it took to get the different model headset and they told me to come and collect it, so when i went there to collect the new headset i come to know its a different model headset which doesn’t suits for corby. Even i was so much patience and since i was working for a leading customer delight group.

They told they will get with two to three working days that is on 21st august.. But till today i didn't receive my headset and when I’m calling the authorized service center they are telling that there is a delay in head office and they will get back to me by EOD. But so far nobody contacted on this regard & nobody even bother about.

I don't know where is a BUGG.. Its with service center or May its with the head office or anywhere. MY concern is i should get proper response from keep somebody updated incase of any delay and they should resolve my complaint within my complaint.

If customers treated in this way samsumg wont workout and service part and cannot retain customers as well wont get any new referrals.

IMEI : [protected]

ITS ALMOST 37 DAYS. BUT NO ACTION TAKEN YET AND I HAVE NOT RECEIVED THE REPACEMENT HEADSET...

As I was so much frustrated that is the only reason where I’m writing this mail. Hope i'll get your assitance..


Regards,
Lokesh
[protected]

Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.

Samsung — LCD 32 inches TV not Working

I purchase Samsung LCD 32 inches on 3rd March2010
and right know my LCD is not working, i register a complain also regarding this my complain no is [protected] on 24th april 2010 and today morning on 26th april one guy from your service center came and told me that this is a major issue and he don't have that pcb right know with him and he told me 6-7 days to fix that pcb
know i don't want to repair it ,collect the lcd and replace me with another LCD....... as early as possible....

worst service by Samsung....

Samsung Mobiles — Service after Sales

Dear Sir
I am the consumer of Samsung electronics & I am using Samsung SGH-X700 mobile from 2 years. Iam very much satisfied with the performance of the mobile. But now the time has come to replace its battery. Iam brand manager in a pharma company. I had tried for the battery across India, all leading Samsung stores & service points including local known markets in Delhi, Mumbai & Hyderabad. in fact leading shoping sites says that the stock is out of order.
Kindly lodge this complaint & let me know where the battery is available. I had lost faith in the new coming electronics because of this issue.

Regards
Jabeeullah mohammad
Brand Manager- Dr.Reddy's
+91-[protected]
[protected]@drreddys.com

Samsung Mobile — after sale sarvices

I have sansung mobile I-710. I want to change body cover of mobile handset, but i have not get any help by local (Jabalpur) service center.

1. pls tell me how to configure my mobile ( samsung star 3g- GT-S5603 ) for yahoo mail.
2. how to stay connected on net on mobile device ( i get off net service after every 20-25 mins ).
3. how to set other themes on my device.


My id - [protected]@yahoo.com

Samsung — service of mobile phone

Dear Sir,

I m Prashant Rawat, having a Samsung Mobile Phone ( Corby - Plus ). I m facing touch failing problem with the Handset for last 2 days as soon as I visited to Samsung Service Center in Kalkaji on 09-09-10. Service Engineer told that handset will be repaired at other place & will be ready to deliver me on 14-09-10. But no single concerned person is picking my phone at all to update my Handset's status regarding repaired or not. This sets an example of a very bad Service Experience at Samsung Service at very first time.

So, I request all o[censored] plz provide convinient solution regarding the same & if not possible to repair the handset then give me new handset.

Thanks & Regards

Prashant Rawat ( [protected] )

Samsung — World Best After Sales Services Of Samsung

Before boasting about the world class customer care service of Samsung, I just need to know why in the first place their products require services and that too as soon as the warranty period expires. And if God forbid the appliance is out of order, the everhelping customer care services are the best option in the scenario. I just need to call the customer care hundred of times to get the same crammed reply "Technician will call you". And then wait for prestigious Mr. Technician. And wait and wait and wait.. If I call again and ask them to connect me to the supervisor, then again I have to wait and wait and wait for Mr. Supervisor. What I get in response is just my telephone bill shooting up as the call isn't picked. I have always recommended your products but alas that wont last long...

I hope someone will understand the hard time i am facing with your pathetic after sale services. I swear I won't let this situation occur as I will never ever ever buy any samsung product and advise people around the same.

samsung sgh m2oo — no receiving of good

i have buy a samsung mobile handset . model no is sgh m200.according to scheme i won a t-shirt by scratch card.i send all the reqired documents along with scratch card...but i have not recieve my reebok t-shirt YET....