Samsung India Complaints & Reviews

Sir,
I m Dr Sunil Ramawat,MBBS,MS Orthopaedics, working as consultant Orthopaedic surgeon at Dombivali.
I had purchased one mobile hand set SAMSUNG CORBY PRO MODEL NUMBER B 5310,on 13/08/10 from shope located at phoenix mall , lower parel mumbai.
Its touch pad stop working on 12/10/10 suddenly with out any external factor.I went to service center located at Dombivli east name as POPULAR TELECOM on 11/10/10 at 4 pm . That time the center was shut down . So many people was waiting out side. Then one representative of service center came out and told that server is down so they cant take my order and i have to come again on next day. Then I went on next day and I showed it to service center on 14/10/10 with assurance that they will repair it soon.
I went there 4 times after that to get back my feed back and i called them on given phone number.But my mobile is still not repaired.
The reason they told me that they are not getting TOUCH PAD from company even after placing order my mail.
Sir I m a Doctor by profession and i had a lot of phone memory in my mobile and i m helpless without my phone. I want my mobile should be repair soon .
After doing all my efforts I m frustrated and I m making complaints against SAMSUNG MOBILE.

please look after in this mater.

thanking you.
Dr Sunil Ramawat

Hi! This is Sanjay Danny. I was gifted new Samsung Metro from my wife but unfortunately 4 days later got bad (damaged screen). I gave it to the service center in Sec-27 (CEE EMM Services) on 6th of Oct 2010 hoping that it won’t take much time. I was informed that it will be done in a week’s time.
After a week when I went to take my phone I got a great news stating that the part is not available and was asked to wait for a day as the part will arrive in the evening and will only take 15 min to fix. So I, with lil frustration went and came back the next day and got the same information that was popping in the back of mind. I was informed that the part had been ordered but due to the CWG it did not arrive. Hence I was asked to come after 5 days but as I called them today 22nd of Oct. they still don’t have the part and are asking me to wait for another 15 days as the part become available.......I think I would also have to go through the same misery as the other people who have the similar kinda of complaint.....Just to add on I was also given a Number of Mr. Vikas, Asst. Manager of this center who either never picks up the phone or is out of reach besides that the service centers # itself is engage or hardly gets picked up......God! THESE GUYS ARE TERRIABLE. This is really an example of poor service.
They are the authorized services centers by SAMSUNG. Is this the kind of customer services SAMSUNG wants to provide to their customers? Well! I doubt...cause with this kinda of incompetent services SAMSUNG will never raise in market especially in this era of technologies and customer services and competition. Even small companies have got better customer services & support as compare to this service. SAMSUNG should really look into this. Though, this sounds lil frustrated and small but on a bigger picture SAMSUNG should certainly take some measures to improve their customer support to avoid the frustration and gain customers faith in market.....I AM VERY VERY DEVESTATED AND DISAPPOINTED.

I purchased this phone few months before. while using i've many doubts & complaints. i contact the dealers who sold this set to me. they direct me to service centers but the service center located tooooooo far from my location if i contact by calling they can't listening or understand my words when my browse the samsung website the details are not enough not for this mobile many electronic products and the customer service is too bad now-a-days i've a question is it a rule/compulsory to buy the products with more facilities
cell phones are for communication only it all present in all basic sets then why we have to buy the phones with many more apps and features.....uhhhh......

any comments or complaints....?

I have purchased the mobile model Number GT-S5603 as on 20.04.2010. But the mobile became dead (no power) within warranty period, hence i have submitted the mobile set to your authorised dealer "Vindhya Associates, Hanuman Katra, Near Masjid, Renukoot. He has give the customer copy of work order number WA[protected] dt 15.09.2010. But till date neither i get the mobile repaired/replaced not any response from your dealer.

Due to this i am not able to use the mobile service, for which i have purchased the set & facing a big problem. You are requested to look into the matter and resolved the problem ASAP under intimation to us.

Hi,

I am Niranjan from Bangalore. I have purchased Samsung monte one week before. When i was browsing the internet i found a different headset then the company provided to me. Please let me know which is the actual headset provided by company. I just want to know whether the shopkeeper fooled me. Please find the photo of the headset which i found in my box.

Regards,
Niranjan.
Ph:[protected]

THE PART OF SAMSUNG ARE NEVER AVAILABLE ON SERVIC CENTRE THEY ARE ALWAYS ON ORDER....I HAVE TAKEN OATH NOT TO BUY SAMSUNG MOBLE IN FUTURE NOR TO SUGGEST ANY ONE......... SIMPLE..... I M FEELING CHEATED AFTER BUYING SAMSUNG.
I got my glass of screen damaged physically...i went to get it changed by paying .I WAS TOLD THE EXPENSE OF 400.......MY NEW MOBILE COSTED ME 1250.........
I searched at 5-6 samsung service centre.... THE AVAILABILITY IF THE SAMSUNG PARTS IS NOT THERE IN THE MARKET

Dear Sir/Madam



I would like to inform you that I have given my Samsung-F480i model for service on 18/09/2010 at VAISHNAVI SERVICES, A-1,ACHARYA NIKETAN,MAYUR VIHAR PHASE1,DELHI-91 As my touch screen is not working. After the repair done the touch screen is ok but my camera is not functioning. Then they suggested to come within two days as the item is not available with them. then I am following them in every two days, But every time they inform me that they ordered the part & will come within two days.
On 07/10/2010 they fitted one camera but that is not working as they bought the camera of F480 model.



I am just running from pillar to post for last one month, main problem is that the they not picking the phone calls made to them. I have tried more than 60 times on contact no. [protected] but every time I failed. So Pls. suggest.



Thanks/Regards

Ratnakar Mishra

[protected]

Sir,
I Lost my samsung Mobile in mahasamund railway station but i unable to on my mobile tracker i used network of BSNL that is [protected]. I want to know that can find handset if i provide you IMEI no. of that Handset. As i hope that my handset is no body is used right now. i definetly sure that . please give me answer in [protected] or mail ma [protected]@rediffmail.com. Thanking you. Vikas Dongre, Rajnandgaon (C.G) India

In My Samsung Guru E1160 it switched off suddenly.
i have tried to switch it on but not able to switch it on and also it is not charging.
so i have to remove the battery and charge it from other persons mobile.
now it is started but it is not showing network bar though i am in very good network range.
Please provide solution for it ASAP.

Dear Sir/Madam
I had received an sms from Samsung informing about the priced i had won from samsungevo2010 held in UK the sum of (£650,000) pound which they told me that it was deposited temporarily in NATWEST BANK PLC,LONDON E13 9AB with the temporary account that samsung has open for me..and MR. THOMAS STRATFORD (D.O.P.L) [DIRECTOR OF OPERATIONS]
Natwest is asking about my scan copy of my passport or drivers license a proof of winning from Samsung and A CERTIFIED FUND TRANSACTION ORDER [F.T.O] FROM THE U.K FINANCIAL SERVICES AUTHORITY.
[THIS MUST BE OBTAINED FROM ANY OF THEIR REGIONAL OFFICES THERE IN ENGLAND]. and he instructed me if i want to ask clarifications or question i need to contact Mr.LLoyd Alexander Ivanovich prized administrator of samsung draw
Hopefully i can get an answer from you...this really bothers me a lot...cause i don"t had an idea if its true or not.....
Thank you very much and a nice day to all of you....

Dear Sir,

I lost my mobile on[protected] around 7:15 pm near marol naka,
andheri. Somebody has stolen while i was in bus.
As my mobile tracking was on I got the number of the person who had
taken my mobile, the number is [protected]. I got this number on
[protected].

I went and registered complaint at Sahar Cargo police station on
[protected] and gave all the details (including that the number is of
videocon and the said number is from Mumbai), but till today i have
not got my mobile.

The person who stole my mobile picks up whenver I call, but whenever I
go to police station and compalin about this, he switches off his
phone. I dont know how he comes to know .

Following are my details:

Name: S. Vijay Kumar
Address: Room No 8, Block D, P.V. Chawl, Dharavi, Mumbai - 400017
Phone model: Samsung Metro 3310
Make: Samsung
E-mail for communication: [protected]@gmail.com
Missed date:[protected]around 7:15pm at andheri marol naka)
IMEI No.: [protected]/7

you can also contact at my brothers cell no [protected]
Thanking you,
S.Vijay Kumar

sir....i bought a cell of samsung company(samsung corby b3410).and suddenly problem of display is dere..it show white screen but after 1 2 hour it get normal...and i went to service centre they check the phone n after that they said ki sweat is dere in lcd...n said warranry is void...n arguing wid me....sir plzzz solve my problem..if sweat is going in lcd..then it is mistake of company na...why they made ths type of design.
sir my no is [protected]

i have purchased my samsung LCD from EZONE
Premier Plaza, Nr ICICI Bank Next To Big Bazar, Chinchwad, Pune - 411033 ,
in june 2010, but from the last 1 month, LCD Is not working. i have already logged the complaint but not body is looking after that, even the engineers dont know what is wrong with that LCD. They are saying that the company is not having the part.

So what it means if the company is not having the part for 2 years that means our LCD Will not be repaird or replaced

Mr Ashok Nair(Store Manager),Mr Sudhir

+[protected], 66302934

+(91)-[protected], [protected], [protected]

[protected]

Send Enquiry By Email

Premier Plaza, Nr ICICI Bank Next To Big Bazar, Chinchwad, Pune - 411033

Hi,

I have purchased Samsung Split AC Bio-Sleep 1TON thru M/s. Artic Business Corp., Chennai contact person Mr. Muthu[protected] months back.
After the Commissioning of AC the technician observed that the Manual & Remote Control of the same has been missing . I have been chasing the dealer for past 6 months & till date i have not received any update on the same.
Either they do not pick our calls or even if picked they tell that they will talk to company & revert. But they have not done anything till date.

Would like to have solution for this.

Regards
S. Shahabaz

Hi,

my self Kanubhai mehta (M [protected]) purchased new Samsung 3303 Champ mobile on 16/10/2010 from Arihant Collection, Shop No 4, Sai shopping Mall, Opp Railway station, Borivali (W), Mumbai 400 092.There is a lots of scraches on back body and hand free is not working properly & shopkeeper is not ready to take any action. Please provide proper service like nokia co.

Regards,

Kanubhai Mehta([protected])

I HAVE PURCHASED A SAMSUNG 1.5 TON WINDOW AC FROM BETTER DEALS, JANAKPURI, NEW DELHI-110058, IN THE MONTH OF MARCH AND TILL DATE IT IS NOT WORKING. I HAVE COMPLAINED SO MANY TIMES AND THEY REPAIRED IT AND SENT BACK TO US AND AGAIN ITS COMPRESSOR IS NOT WORKING AND NOW I WANT IT GET TO BE REPLACED.
NAVNEET GUPTA
NEW MAHAVIR NAGAR
[protected]@gmail.com
[protected]

Sir,

Now a days your service cell is very poor, nobody is seriously taken action. Whenever, I complaint on phone, ur customer care cell hold for long time but not resolve any query. Every time they assured me to resolve the issue but nobody came. It makes your market reputation down. I have complaint so many times about my Samsung Semi Washing Machine to your Customer Care Cell from last 1 & 1/2 months, but nobody has taken action. My complaint no. is [protected].



Seema Arora,
Mobile No. [protected]

i purchage samsung gt s5560 seven months before.in this period it face four time services and now finally it became dead.i want to replace it but service center maneger ignore me .plz guide me.my email id [protected]@gmail.com and mobile no.[protected]

I have purchased a mobile ( GT-S3500)Sl.No. RD5SBO4591T IME/RSN No. [protected] on[protected] from QRS, Trivandrum. After 6 months the handset showerd many complaints- battery charge not lasted, vibration not worked. I submitted the set in the service centre near Sreekandeswaram temple, Vanchiyur, TVPM. After taking three moths they returned the mobile with many new complaits- camera not worked, display not clear etc. How ever I used it for some days. Then new problems started- display disappeared in intervals, communication possible only with the help of head set etc. Then I gave the set to the service centre on[protected] Mastro Phone, Opposit Chellam petrol Pump, Pattam, TVPM, Phone[protected]. They haven't returned the set till date. I lost all confidence to the service centres. Their attitude was negative. I believe I have lost Rs. 5600/-( Dr.A.Shaji- [protected]@gmail.com)Mobile- [protected]. Kindly ameliorate my grievance.

Very disgusting and shameful performance by Samsung. I purchased an LCD television LA32 C450 on 13/10/2010. It was promised that the the installation shall be done very next day. It has been 7days since then I am still awaiting engineer from Samsung.
Every day I make a request, they promise they will come the same day but never turn up. Its becoming a cause of mental harrasment for me. Even tried lodging a complaint with the Customer care but the person did not attend to the problem and disconnected the call in between.
I would never buy myself any product from Samsung and would not recommend it to others also.