Samsung India Complaints & Reviews

sir
i belived very much on SAMSUNG product & i have many product of SAMSUNG. but when i purchased the refrigerator of SAMSUNG my trust is broken. your service and product is very bad. i am purchased a SAMSUNG refrigerateor on may 2009 MODEL NO RA23/2009 S/N 04684ZAS500409. after one week of the purchased i have faced problem of water leaking from the back side. i have submited many complain on customer care. your technician visited 7-8 times but they did not find any solution regarding that problem. my problem is still going on.


satnarain
vpo singhana, tehsil safidon ,disttrict jind
m- [protected]
[protected]
email- [protected]@gmail.com

Hi this is to bring to your kind notice about 1 of your Products went dead as soon as the warranty expired.

Before I start I would like to introduce myself, my name is Balaji Seshadri and I reside in New Delhi. In the month of September 2009 I was reading an electronic magazine in which I saw an ad about 1 of Samsung’s new addition in the cell phone market. Samsung Jet somehow I instantly liked the mobile and later I decided to buy the same. But to my surprise many dealers including Samsung dealers were either not aware of this phone or they did not had stock of. But finally I was able to find a dealer in Noida from where I got my phone. Few months it worked like a charm and then it started giving some problem like battery drying up quickly, freezing and call getting disconnected in case there was a call waiting scenario. So I went to Samsung service center in Lajpat Nagar and they told me that my phone has the latest firmware so there is no need to worry. Also wanted to bring to your notice when I bought the phone as I was very impressed with the overall look of the phone I did recommend same to my friends, and I of them bought the same set and the other decided to buy Samsung corby both being a Nokia fan earlier. I and the guy who brought Samsung Jet started having the same problem but mine was rectified automatically but the poor fellow had so many problems with his set that after so many visits to the service center they have told him that his phone cannot be repaired and they would provide him with refund. When he told me the same I was shocked to say the least.
Earlier this month 1 day all of a sudden my phone completely freeze and I had to take out the battery few times but then even that was not working. So I took the phone to Samsung Service Center in Mayur Vihar and they told me the problem can be because of the software or hardware. In case the software is corrupt the charges would be Rs.280- and in case the hardware is corrupt it would just cost 75% of the price of my phone as the warranty just expired on 11th Sep 2010.
I called the service center multiple times as they were just delaying the response, but after 2-3 days they told me which I was expecting that the Motherboard has gone for a toss and it would just cost me 7000-. Now is that what Samsung is all about. Now let me tell you I am not trying to exaggerate my case as all o[censored]s who had bought Samsung phones at the same time are facing similar situations. This is the worst thing could have happened with me for being with the Samsung family for close to 10 years. I am a proud owner of Samsung TV, Refrigerator and an Air Conditioner. I always had high hopes from Samsung products and always advertised Samsung products to my friends and family. But let me assure you that if something is not done as far as my phone is concerned first you would be losing a loyal customer and secondly bad advertisement in the time where mobile phone industry has so much of competition would not be a good idea.

dear sir
I bought a refrigerator from sum sang this item is not working last two month i inform to sum sang service center and large a complain on this number [protected] and got a complain no [protected] dated 31/08/2010.but my refrigerator not ok on this date .last one week my refrigerator in sum sang service center .so i want some satisfactory reply from your side
Regards
Alok singh [protected]

Hi,
I bought a new mobile Samsung E1100T ON 10/08/2009. That malfunctioned onits 8th month. I gave that to Samsung Authorised service center (Asia Electronics, R.S Puram, Coimbatore) on 01-July-10. They have not rectified the problem for 3 weeks and after 3 weeks they gave me the hand set and said the problem has been solved. I have checked infront of them for the problem, but they have not done the service well. And i again gave back the mobile to them.

After a week they called me and said we cant solve the problem. we gave request for spare, once we received the spare we will give your set back. After sone weeks hey said that company has approved a new handsaid due to non availability of spare. You will receive the handset shortly.

As of now (15/10/2010) 3 and half mnths have been left. I have not received any hand set from them. Totally iam verymuch frustated with samsung service center (asia electronics).

By
Dinesh
[protected]

Dear sir,
My complaing no-[protected]
no proper engineer in service ctr, tow diffrent engineers visit in home but
complent not resolved till today.he take a charge as per rule,again and agin i call customer ctr, but always executive busy.. tell me executive free time for talk on phone. YOUR ENGINEER NOT A SLOVED PROPER TV PROBLEM.
REQ ME SENIOR TECHNICIAN, and plx solve my problem.other wise i complaint against you.

Regards
anil b.

I purchased the samsung refrigerator on 25th October 2008. I lodged the complaint regarding the breakage of freezer door and chill tray to the vendor within the warranty period. The vendor just keep on postponing the resolution for almost a year. Then I lodged the complaint (complaint number : [protected]) with the customer care department on 15h September 2009. Since then I am regularly contacting the customer care department for the resolution, however, they also keep on saying that it would be resolved. Now again when I called the customer care today (14th october 2010), theey said that the complaint has been closed and asked me to raise a new coplaint. However, it is not yet resolved. How could the complaint be closed without any resolution and consent of the cutomer? Is there some SLA in which the customer can expect the resolution of the complaint as its been two years that such a minor complaint could not be resolved? How could one now trust Samsung??

Please provide me the date by when I can expect the complaint to be resolved.

We Bought a Fully Automatic Washing Machine 3 days back from Samsung Tirupati Electronics in Ghaziabad, that is Sunday October 10, 2010. One of the buttons is not working on the machine, we complained to Samsung people with complaint number [protected]. To my dismay and horror both have said they will not replace the machine and rather repair it, we have not used the machine even once and it is the samsung engineer who told us that the machine is not wrking. What to do? Never buy Samsung Products at all.

Dear Sir/Madam,
I purchased Samsung S-3010-i on 2nd Aug 2010 from Mobile Store and on the same evening while taking photographs, the software was hanging. On instructions from samsung customer care i gave my mobile for software upgradation at M/s RKR Infocom (Work Order # WA[protected] dtd 8/7/2010), which didn't solve my problem & is still recurring.

My wife who is using Samsung Corby is complaining of the same software problem from the 1st week of purhcase.

Subsequently, further to their instruction I gave the handset for software upgradation at their BTM Layout Service Centre, but even that didn't solve the problem, fter which we had sent 3 reminders to Samsung customer care, but till date no proper solution has been given.

We are upset, that after paying somuch we are forced to use the sub standard product.

We request you to kindly look into this and help us in this matter at the earliest.

Thanks & Kind Regards
N Sudheer Nair

I have purchased GT-S5233A, phone a year back and now the touch screen is not working. When conatcted Samsung Service centres they are very rude in approcal and not at all co-operating to solve issues but giving here and there number to call and repair. When contacted their Service centres no one is carring the touchscreen. Very poor quality and pathetic product. Request everyone not to use Samsung Mobile phones....They are simply waste. Will not work more than 1 yr....for SURE.

i have bought a 20' lcd monitor just 3 days ago. but i am see two very small patches on the screen.please help me

I (Manimegalai) have bought asamsung spilit AC on 2006.I have lodgeda complaint that there is water leakage from the machine and a service person came and do something, but the problem remains in the state whe i complied.(date 28.9.10,claim no [protected]).Theni made another complaint on 7.10.10(,no [protected]).The same person came and do something and gone ,but still the problem has not been rectified. I have paid proper service charges.The service branch of the Samsung India is very much lethargic,not talented,and most of all arrogant.Could the problem in my AC machine be rectified and save me from lot of mental agony gifted by your servive team.

Dear Team,

I Bought a SAMSUNG Micro wave owen and a washing machine 3 years ago. Wahsing machine for 10,600 and owen for 15,000. And both were down two months ago. I registered a service call then. Some of their engineer visited us and gave some estimation for both. They said that tub of the washing machine is damaged and the front panel of the owen has to be replaced. I immediately asked them to replace those, for which they said they will come and service it in a week time. We waited for them to come back, but they didn't turn back for two months. All these days we tried calling their customer care but got some response saying that the engineers will attend us in couple of days.

Finally, I got a call from both washing machine and owen enginners. They informed me that they are not in a position to get the spares but instead they will refund some money calculationg based on the depreciation as per their policy.

I boght these products not a decade ago but just 3yrs. Everybody expects as a customer to have a proper support while buying a product for atleast 5-6 yrs. If they can't provide spares of a product for 5 yrs, I would recommend them to not to market it. I may sound sucastic here but I spent my hard earned money for this and getting some reluctant response. Infact I spoke to one of their representative called Mr.Vijay[protected], [protected]) and received some irresponsible answer. He told that he can't do any magic for me. When I asked him to give me the contact number of Customer relationship manger, he replied there is no one as such in their organization.

Being a company of Samsung's calibre and not having a escalation machanism in place, I am telling from the bottom of my heart they need to grow a lot as an organization.

Bottomline of this is I don't need their refund. Instead either let them get it serviced, or give me an option like you take the products back and give me 60% discount coupon. Anyway I am really not willing to buy a samsung product again.

They gave me an estimate of Rs.2000 for washing machine and Rs.1000 for owen.

Complaint number for both is [protected].

i have registered a complaint abt one and half months ago regarding replacement of my headphones. but i haven't got them replaced till date. samsung service centre, ferozepur city is making excuses all the time by mentioning a next date to me of delievery of headphones. i m not saying tht it's total their fault as i was unable to reach the centre at their first mentioned time bcoz of personal reasons. they excused me tht ur headphones are sent back u will get them next week. i just want to know tht is there any fact behind tht excuse because in my opinion the replaced product should be remained with the service centre till the delievery. anyhow leave tht. after tht i visited the centre for almost 5 times, but everydate, i got to hear the next date. when asked abt the complaint website frm them, they made an excuse of having a call with the area sales manager. can u plz tell me tht is there exists any link between sales and service department of your brand.
my complaint was registered on 7-9-2010 and my work order number is WA[protected], MY MODEL NUMBER is AAEP433SBECINU.
and my date of purchase is 1-7-2010

I submited my mobile in service center for repairing on 6th Sept 10 having bluetooth not working. They inform me that it will get resolved in 2-3 days, but after 10 days when i went for mobile delivery they infrom me that touch pad is not working and again it will take 4-5 days. But after doing followoups on alternate day they again asking me to wait for another couple of days. From last week when i call them they told me mobile is ready, but i went there they said it is not ready and you come tomorrow. It will take 2 hours of traveling for me to reach service center from my work place.

Please treat this mail on priority basis.

Phone no. Service Center[protected], 25436500

My Name - Santosh Khirad Mob No. [protected]

BEWARE FROM SAMSUNG PRODUCTS:-

I HAVE PURCHASE A SPLIT A.C. IN MAY 2010. SINCE LAST MONTH (SEPTEMBER 2010) NOT WORKING ( COOLING PROBLEM) & I MADE A COMPLAINT ON 27/09/2010 TO SAMSUNG CUSTOMER CARE & TODAY 13/10/2010 THEY ARE NOT CARE TO SOLVE CUSTOMERS PROBLEMS AFTER RELEATED SEVERAL CALLS. NOW I AM FEDUP WITH SAMSUNG.
I URGE TO ALL WHO ARE GOING TO PURCHASE SAMSUNG PRODUCT IN FUTURE, PLEASE DO NOT PURCHASE BECAUSE THEY ARE NOT CARE AFTER SALE THE PRODUCT.

THIS MESSAGE TO ALL

DEVENDRA KUMAR VERMA
NOIDA
#[protected]

My wife has been calling repeatedly for someone from service to come and look at our refrigerator that has been malfunctioning, for more than 5 weeks. Once, on the phone she was told to turn off the refrigerator and restart to see if the problem would reset, since they thought it was a sensor problem. Prior to that over 6 months ago, the filter was not functioning and till date no replacement has been provided, the standard answer, awaiting part from company.

The contracted company, SS Associates, in Hyderabad is pathetic. Finally today a guy shows up and tells me that I should not increase the temperature. When I asked him if he knew what was the complaint he had no idea. Then he tells me he does not know what a temp sensor is. I had him call his boss, the owner and I told him not to send some school kid in the garb of a technician.

Samsung has no process for logging complaints, tracking the follow up or even ensuring the quality of the technician who shows up at the door. Its time, that the company woke up to the reality that growth cannot be just on new sales, but that after sales service is more important to retain customers.

My wife lodged the complaint from Gachibowli, my community is Jayabheri The Meadows and given that there are only 62 homes and I have provided all the clues to find us, hopefully the company has at least one person on staff to read, respond and react to just complaints.

VERY, VERY DISAPPOINTED.

I have purchased SAMSUNG GALAXY I7500 mobile at Mobile store in Vijayawada. Bluetooth of the mobile is not working ( This is the case with all mobiles of this model). Thousands of customers who bought this mobile are cheated by the company. Kindly take the necessary action and do the needful.

Dear Sir / Madam,

::Greetings:: At the outset let me Introduce myself I’m Abhishek a loyal Customer of Samsung Product since last 4 years. I would like to let you know something very crucial which could seriously damage the Samsung brand Image.
I purchased Samsung G Star ( Model- GTS 5233S) From Noida on 03/06/2010 . & on 27/09/2010 I submitted my Mobile to Service Center located in Noida due to some problem occurred in my Touch screen, Camera & Video clarity. & while submitting the handset they handover me receipt where there was tick mark mentioned on the column Scratches on body / Aesthetics, because my mobile Touch screen had some scratches due to Stylus & I was not concerned about that because I had already guarded it by lamination.

Now, when I went to pickup my mobile from service centre on 30/09/2010 they repaired my mobile & serviceman handed over the handset to me. When I saw my mobile then I found that outer cover of the body which is covered with thin silver striplines was seriously damaged, it seems that it was replaced with some other hand set.
When I objected then Executive of Service centre shown a very rude behaviour on me & told me that in your receipt it was mentioned on the column that your handset had scratches.
At that time I realized something which is very unethical going on that service centre.
So I took decision not to pickup my mobile handset & I refuse to take it back & took back my receipt .
The reason to writing this complaint letter is that I’m your loyal customer & dedicated towards your excellent services since long back. But I could not accept this unethical Services & Behaviour.
& I would not pickup my Handset from the service centre till you take action against them & return my mobile in the prior condition.
Because now it’s a matter of Ethical & Unethical which is directly associate with Company Brand Image. I won’t go any Consumer court until you take any appropriate action, & I would like to keep faith on your justice.
I’m Mentioning the service center Details :-

TECHNOCARE
Shop-117, First Floor, Block-4,
Ganga Shopping Complex, Sec-29, Noida
Tel . No. :[protected]


Thanks & Regards
Abhishek Dubey
M.No:- 91-[protected]

After leaving my Samsung omnia for Software update at the BTM samsung service center within the warranty time period. I did not get my mobile back after repeated visits and calls to the center.It took
2 months and 20 days to receive it back. To my shock it was the same model in a worn out state. The sides of the phone had a big gap, Screen had a lot of internal marks. On talking to the manager, he quickly tightened the screws and claimed the marks are just glue marks. The exterior panel was also peeling. He claimed that he would have the case changed. Till now no response. So samsung might be coming with a lot of new mobile phones....but they have the worst possible service to support them.

dear sir/mam
this is ramu from ramnagar.i bought a samsung mpower569 in reliance service centre in the month of may.but unfortunately the mobile earphones are damaged.then i requested to ordered my mobile earphones in samsung service centre for last 2months ago.but they didn't provide the earphones tillnow.samsung service centres in hyderabad couldn't provide customers what they need.it is better to close the samsung service centres.it is useless for customers.unless samsung service centre like this,customers couldnot do again mistakes to buy samsung products