Samsung India Complaints & Reviews

Hi,
SAMSUNG TV, MODEL: 50NU7470, While power on the tv on right side a single line was found. The invoice date: 07/07/2019, invoice No: GWK-2462 and additional Bajaj Finance Insurance also claimed it is under insurance. Please support and hope resolve as soon as posible.

For contact: [protected]
Mail Id: mohankrishna.[protected]@gmail.com

Ordered a Samsung TV (The Frame, 55") in the last week of October 2021, and the additional add-on frame (outer covering of TV) was scheduled to arrive 2 weeks later. Both from an authorized Samsung dealer.

When the frame arrived, the technician accidentally damaged the screen with a screwdriver which caused it to crack. He said that it's a "common defect" in all Samsung TVs and mentioned that a service engineer will come and have it replaced for free.

The service engineer came and demanded INR 60, 000 to replace the display, even if it was damaged by their own technician. On reaching out to the dealer again, and Samsung customer support and regional service offices, not only were we denied a replacement because of a Samsung technician's mistake, but also harassed by the dealer and the technician that we were extorting them for money.

This has been a horrible experience with the company and I would never recommend purchasing any TV or other home care appliance from Samsung if they don't take any liability for their untrained staff damaging appliances during installation.

I bought Samsung Mobile M31s Model and the warranty period was expired.
After 14 months period, this mobile has gone to dead mode and the samsung service centre highlighted that this device has motherboard problem and the cost of repair comes around Rs.8000//- My contention is that this is not an ordinary brand and i bought with lot of confidence on quality of product to work for certain years. But motherboard problem is a major issue on quality of the product, moreover this model has enormous problem with many customers. In this circumstances, i requested the samsung customer service to replace the motherboard and waive the cost. But they replied that this is outoff of warranty and the customer has to replace the defected part. They should not disowned from their responsibility on the durability/quality of their product, and see the no of compliants from other customer on this model. Even the car manufacturers found any defect on their model, were taken back and replace their defected component or new one. There is a question of R&D on this brand. Consumer forum please advice on my compliant.

I had transferred my data from phone to laptop on 21/11/2021. It was 2 years worth of data, starting from December of 2019. To my notice, the files which I had transferred have got placed with altered content of photos and videos. For example, if 2 folders of photos are missing, the third contains pictures of some other folder. Please let me know if anything can be done. And please don't let your software malfunctions take away mental stability from people.

Kind regards,
A really frustrated and upset photographer
email: [protected]@gmail.com
phone details: Samsung galaxy note 10

On the 30th octomber i have a registered my complaint on samsung customer care with reference number of [protected] for a front door lock error was not working and door was automatically unlock after start machine, after that for resolve service local A.R ENERTPRISE, VIP ROAD dealaer was assign for service

on the 31st octomber your depak sharma having phn number of:- [protected] was technician was caming for a visit home at late evening they check and also record a video on its mobile for door was not working other my machine display and functioning showing correctly, my machine PCB/MCV & DISPLAY was working completely they also send that video to it senior and conform for a front door replacement then i was told i was think about that and tell you later, after that diwali was came so for 15 days i am not in my city so after coming on 15th November i call customer care with refrence no- [protected] and tell further accelerate my complaint

at 16 th & 17th i was call show many time to depak sharma pls attend my camplaint and resolved as fast as possible

on 18th November your technician depak sharma was came to check the machine in the morning 10:30 am they check machine and told replace for the front door at that time all the function of WASHING MACHINE PCB-MCV-DISPLAY was working properly he checked and go and also i agree to replace the door and give order for replacement, then after 11:35 am they call me and say i have to notice the error codes of machine so i want to came again at home he came at home around 1:00 pm at that time while he checked machine none of my family member was present beside him so they checked machine by it's self only and do something with washing machine then they call me at 1:17 pm on the phone your machine was now properly dead nothing was showing in the display after power on, they told me to directly talk with my senior gaurang sir regarding this matter i will not give you any further details they send me gaurang number and 2:02 pm i have talk with gaurang more then 5 minutes regarding my matter i told him when the mooring your Deepak was came to check the machine PCB-MCV-DISPLAY was completely working then they came after to took ERROR CODES then they after checking told me a your washing machine wash DEAD and talk to you so i was not agree with him and told him to send a proper technician or enginner regarding this so i give proper resolution and Deepak Sharma was miss out with this matter and after he deading my machine not give a proper answer on the phone also


then on 19th november your new technician Imran savli & it's engineer samer ganchi was came they directly told me that your machine was not showing a power so we do nothing regarding this first of all we have to order PCB for the further investigation, i have no other option to do so he order PCB and take a 2500/- advance with me then after a week they came and installed a new PCB now they showing me a your display was not coming so we have to order for a DISPLAY PCB, then after weak they came with display pcb and fitted that then show me a your error of doors was showing, now after a mouth they came in to my original problem of door lock error, they engineer and technician now check me a full machine with detailed analysed step by step hole machine, they check machine weir properly with voltage meter power was flowing correctly threw wires and do some direct wires to resolved a door unlock error but error was showing their in the machine after they not get proper resolve they told me to bring this machine to our service centre A.R ENTERPRISE VIP ROAD i agree and send my machine, but i told him You have a detailed examine my machine after a mouth why your first technician deepak sharma when came to first time and also on 18th November when my older PCB-MCV-DISPLAY was working properly at that time why he did not detailed examine of machine and unnecessary my PCB-MCV-DISPLAY was dead by DEEPAK SHARMA after a mouth you again came to my older problem of door lock error, if you not able proper technsions regarding machine why you sell this type of product in market.

at my home engineer and technician wiring was checked by voltage meter power was passing completely with them so after a bring machine to A.R enterprise with out knowing me anything they order for a new wier or they called it harnnes after a they installed new harness to machine my problem was not resolved and they told me to order a new door so what the ### your man was doing with my machine from last 2 months, they dead my older PCB-DISPLAY & unnecessary harness or wires was order so all this parts of machine was order and now they told to replace the front door so what the hell is going on in the last 2 months now they told you have to give around 19000/- to 20000/- regarding all this parts, i was totally disagree with that why i paid that much amount you have a order a unnecessary part my first complaint was reading door unlock error and your technicians unnecessary dead my PCB-DISPLAY parts also unnecessary harness (wier) order so first of all you have to do with my door replacement then why you do not do that so i want proper resolution regarding this matter and accelerate to the high end give me proper solution otherwise i fill file a legal case against you in the court and i have also register your complaint in GRAHAK SURAKSA NCH regarding this matter with the complaint number of NCH:- 3167590 if further it not resolve to your higher end i will file a case with advocate against Samsung service & A.R ENTERPRISE

I have purchase phone on 27/07/2021 on local mobile store in kanpur 208010 but after purchasing of 2 to 3days they are hanging a lot and they are switch off again and again not 3 months is to be passed out this same problem going on so much please give me solution

I have purchased a refrigerator on 30/06/2017 Model no. RR22K272ZS8, now what happens is some leakage starts in my freezer due to a hole in the freezer, so I switched off the refrigerator and call the service centre on 10/12/21 and book an appointment for 11/12/21 at 11:00 am but nobody came on that day even I messaged them on WhatsApp also than I has to replace the freezer by myself due to the emergency o[censored]se but when I replace the freezer box then I know that actual problem is in the compressor so I called again on customer care no. and then they sent me a so-called engineer (his name is Pradeep Kumar) on 13/12/21 and he came to my home and just by looking at the refrigerator he said that compressor should change then I said ok change it, it is under warranty, then he clicks photos of the compressor and invoice and then asks me for service charge then I told him that you haven't service yet then why you ask me for service charge, do replace the compressor then I will pay for for that then he left then his boss Satish Kumar(Owner of Samridhi Enterprises) call me and told me that you tampered the refrigerator and compressor cant be replaced under warranty then I said him that I am not asking for replacing the refrigerator I am asking for replace the compressor because it is under 10-year warranty that i even didnt touch the refrigrator and his boss denied and said if give us 300rs than we can replace the compressor, I said first your replace than I will pay but he denied and Worst part is that when I told him that I'll file a complaint against this attitude then guy responded "DO WHATEVER YOU WANT TO DO" and "YOU CAN COMPLAINT WHERE EVER YOU WANT DO"

This reckless behaviour is utterly wrong and completely unacceptable. This type of service Samsung provides to its customer. Such a worst service you offer to your customer.

It's been 11 days of discussions and tons of calls and mail and still now resolution provided by them.

Please look into this and let me know the status upon this.

I bought a new phone on 28th August and it has some problems. I called the helpline number they said to submit the phone in the service center and the latter changed the motherboard but now I am facing the same problem. I do not want my phone to be repaired again and again hence I want a replacement or refund .

Purchased Samsung M51 on Oct2020. In a span of two months the phone started throwing tantrums.On several occasions the phone stops charging and abruptly starts charging.
Took it to Samsung Opera House, Bangalore, they said maybe dur to dust accumulation and fixed it without registering a complaint.
Same episode 3 months later and exercise repeats.
Go to service centre, fix in 10 mins and i come back with the device.
Now the issue has worsened. Phone hangs, restarts and goes on loop with only Samsung logo appearing at boot.
1 month past warranty date and I take it to service centre. I made sure to get a complaint registered.
Service request - [protected]
They claim that mother board has to be replaced for which I'm definitely not going to pay 11000₹.
Paid 27000₹ for the device.
Within 13 months, mother board replacement is ridiculous for a factory faulty piece.
I will not stop untill I get a fix for this.

Purchased Samsung M51 on Oct2020. In a span of two months the phone started throwing tantrums such. On several occasions the ohone stops charging ams abruptly starts charging.
Took it to Samsung Opera House, Bangalore, they said maybe dust accumulation and fixed it without registering a complaint.
Same episode repeats 3 months later and exercise repeats. Go to service centre fixes in 10 mins and i come back with the device.
Now the issue has worsened. Phone hangs, restarts and goes on loop with only Samsung logo appearing at boot.
1 month past warranty date and I take it to service centre. I made sure to get a complaint registered.
Service request - [protected]
They claim that mother board has to be replaced for which I'm definitely not going to pay 11000₹.
Paid 27000₹ for the device. Within 13 months mother board replacement is ridiculous for a factory faulty piece.
I will not stop untill I get a fix for this.

Dear Team,
We bought the Samsung washing machine on 1st Jan 2021 at Chennai, the same had stopped functioning on 1st Dec 2021, the machine is under warranty and I have placed a service request on the same day but it has not been resolved yet. One of the service technician Mr. Sambath visited to check the problem but he neither had a clue of the problem nor resolved the issue, they were silent for 9 days, I called up the customer care and requested them to speeden up the process, so they assigned another service technician Mr. Jai Ganesh, he visited and told us that there could be a problem with the main board/PCB, then he placed a request to replace the part but the service center is telling us now that the part isn't available and they need to either refund the payment or replace it.
I have been following up with them for several times but I have not been able to extract or get a proper resolution or the further steps. Also it has been 21 days since the request was placed but we haven't got any resolution yet. Samsung, being a global brand, should have a seamless process in handling/resolving issues but I never expected such a lethargic attitude with the service centre nor with the customer care.
I sincerely request you to consider this as a high priority and resolve the problem at the earliest.

I bought Samsung Mobile Model M31s and warranty period given for 12 months . During 15 month my mobile was switched while speaking and later taken to samsung service centre and understand that motherboard was failure and cost is Rs.8000/- asked for replacement. I approached the company and raised the quality of component used in that product. Motherboard is the essential component and get into repair within shortperiod made me dissatisfied on quality of samsung brand. Even the similar issue happened with many people who bought this model, which shows the genuine concern for my compliant. They are not ready to do the replacement of motherboard with waiver of the cost. So i approach this forum to address my grievance.

Good morning sir
I am unable to locate IMEI number of my mobile phone Samsung j2. Serial number of mobile-RZ8GA06729V
IMEI number 1-[protected]
IMEI number 2-[protected]
These are the details of the mobile but It is not being verified when I am trying to verify by entering IMEI number.
Please look into it, serious matter of concern.

Ms Jyoti had audacity to reply yesterday that they may offer only Rs 12000 or odd for this OUT OF SERVICE SIDE BY SIDE REFERIGERATOR which is not functional as gas can not be refilled there due to inherent mechanical issues of this fridge. We being the user of same kind of referigerator for the last 17-18 years (The most recent model we bought only last month). We are really anguished and disappointed with the kind of response and attitude towards Your prime customer and instead of replacement they are offering only Rs 12000 as if one is beging. We have been in Middle East and Europe earlier and never faced such kind of neglect or deficiency in services, be it electronics or BMW Car.
I expect a prompt and immediate resoloution as we are suffering for no fault of ours and really feel disillusioned.
Dear Jyotiji
Good Evening
I am still awaiting Your call today for resonable and amicable settlement i.e. replacement or reimbursement of out of service this side by side referigerator due to technical issues at Samsung end.We, being a about two decade or so old customer and having recently bought the 3rd this type of referigerator recently in a row and never expected this kind of malfuntion in such high end product and really feel disguised and cheated.
I expect a reputed company like Samsung to look into this seriously to avoid losses and their reputation and arrange immediate replacement /adequate compensation as I do not wish to esclate this anywhere else unless constrained to do so.
With Regards
W A SiddiquI
Mob [protected]

On Saturday, 4 December, 2021, 04:06:12 pm IST, Jyoti Rani wrote: Dear Mr. Siddiqui,
Greetings from Samsung Customer Experience Team!
My name is Jyoti Rani, and this mail is to acknowledge receipt of complaintagainst your Samsung product.
We would like to inform you that your concern has been registered in ourrecords, and we are working on it. Please be rest assured that we will try toresolve the issue at the earliest.
Kindly share the invoice as well of yourSamsung product.
As discussed on call, we will update you with the resolution on timely manner.We appreciate your time, support and patience. We appreciate your association with Samsung, we look forward to resolve yourissue at the earliest.
Regards,

I purchased one Samsung M31s mobile on 27.11.2020. After 11 months of purchase, it started giving troubles like sudden black out, no movement from the screen freezing, etc. I am a resident of Chennai, Tamilnadu, and I approached the Samsung Ascent Enterprises service center, Nandanam, Chennai on 23rd November, four days before the warranty expiry date. They asked to wait for half an hour and returned the mobile, after repair, telling to bring it back if problem arises. It was okay for 10 days and it started giving same troubles. Meanwhile, throughout Chennai, there was heavy downpour, followed by water logging and flood in roads and subways, which is known to everybody. I was unable to move anywhere and even contact over phone. On 10th December, I approached the aforesaid service center again. BillNo [protected]. After checking, they said there is motherboard problem, to be replaced at cost, as warranty expired. I contacted local customer call center, who assured to offer some discount in cost and no other assistance. Ref No [protected].
My request is
since I contacted the service center, well before the warranty expiry date, they should have replaced the motherboard that day itself for complete repair or replaced the mobile. Instead they did temporary treatment and extended the problem beyond the warranty expiry date, for reason well known to them. Moreover, for kind information, I have high regard for Samsung products and use now AC, washing machine, Fridge of Samsung. So I have no other option, but to write to you, as the company is not responsive. .
Hence kindly arrange for the replacement of motherboard free of cost or rather replace the mobile itself as a special case and give instructions suitably.
Thanking you

Radha Gopalakrishnan
Chennai [protected]
18.12.2021

Bought Samsung galaxy M31 4 months back, Since a month later it started hanging issues. I have taken my mobile to samsung service center,
they ask me to replace motherboard at my own cost. how come they do not cover mobile under warranty. They told cost of replacing motherboard is 7500 rupees. Now these samsung customer care called me in an very impolite manner and telling me that display not working.
This is my first time experience with samsung and it was hell worst down to the core. extremely disappointed and dissatisfied with the samsung brand making cheap quality products and selling customers at a higher price as well as not covering mobiles under warranty.. I want to take these complaint to a much higher level so that i can make my point in getting justice delivered to all those who are affected with these kiin of issues with samsung.

We purchased Samsung 496 L double door inverter model Refrigerator in the year 2015 . But after using it for around 6 years it has stopped cooling. Company technician came and checked the fridge and said we can't repair the refrigerator as it has been almost dead. We are quite surprised with the response by the company. We purchased an expensive refrigerator from a reputed brand Samsung. How easily your technicians said all this . There is no way to use your brand products if the company can't provide durable products . Refrigerators should have long life which you are unable to provide. We as a consumer are feeling cheated.

We bought a TV and it stopped working within a year. We filed a complaint for service and it has been more than a month and there has been no action taken by the company. they are neither replacing the motherboard nor exchanging the TV or giving us a refund voucher. They are cheating us. We bought this TV from their GST ROAD SUBHAM RETAIL IN CHROMEPET and their service team is not even picking the calls and dodging us.

My new Samsung fridge is complain for months I complained so many times but not solved

Hi Samsung Team,
This is with regard to my Samsung Wondertainment 50 inch TV that i purchased on 6th August 2020. On 2nd Dec 2021, the TV wouldn't turn on... On inspection by the Samsung service personnel, we were told that the panel had gotten spoiled. We were also told that because the panel comes with a 24 month warranty, the panel would be replaced free of cost within the next 5-10 days time. On 10th Dec, we got a call from the Service Desk stating that the service request has been declined due to non-availability of the panel and a refund of 38000 would be provided as compensation. How am I, as a customer, responsible for you not being able to arrange a spare part that is still covered under warranty.
I purchased the TV for Rs.45, 999/-, and spent an additional Rs.2, 500/- for the wall mount stand... Going by the company warranty standards, I should have still been able to have a fully functioning TV as of today. But because of a shortcoming on your behalf, I will have to shell out an additional 15000 rupees for a similar TV.
There were umpteen TV brands in the market that offered latest technology TVs at a much lucrative price...but we chose Samsung over all of them because Samsung is known to be a premium brand with a top notch Post - Sales Customer Service record. I have lived in the US for over 6 years and have used Samsung appliances at my residence...and I was in awe of their Customer Service. A similar situation in the US would have given me a brand new 50 inch TV at no additional cost along with an apology letter by now. I completely understand if you cannot match up to that high level of Customer Service, but the least I expect from you would be a complete refund of Rs.45, 999/-, so that I can go for a new 50 inch Samsung Crystal Series... Looking forward to your response.

Regards,
Naveen Shet K
[protected]@gmail.com
+91 [protected]