Samsung India Complaints & Reviews

I purchased a SAMSUNG RT-34A4533BX/324 LTR REF from Great Estern Santragachi on 14/11/2021I have been a loyal customer of Great Eatern for a very long time and appreciate their best efforts for customer service.But to my greatest disappointment the refrigerator is having dents all over its upper body.Since the delivery i have been continuously followed up for a resolution, i have contacted several time with my representative Mr. Sujit Saha. Whenever I called him i got the same reply that he has done the respective mails to the concerned department for replacement and he is out of officetill date. My refrigerator has not been replaced. I have not been able to use the product although I am counting my EMIs every month.So please tell me is this the kind of customer support Great eastern provides now?I am helpless and thus I am reaching out to the grievance cell.Please help me out with a possible solutionHereby, I am attaching all the dent images and the bill. I am not ready to negotiate with a refurbished door. I need a complete new replacement or my money backNOTE: THE REFRIGERATOR WAS FOUND IN THE DENT STATE BY YOUR SAMSUNG REPRESENTATIVE AND WE HAVE NOT OPENED THE SEALED CARTON

I had purchase a Washing Machine on Nov 13 2020.
i had send it for repair my service reqno:- [protected]
it is really bad the way samsung are dealing with customer my washing
machine is in service center since 18th December. You people are unable
to repair and said the amount will be refunded. and on jan 4 2022 i
shared all the document and on Jan7 2022 i receive the call that your
amount is approved and shortly you will receive the amount. but till
today the service center people is saying that it will take a week
times. same they said a week before .

Sompalli Gopalakrishna resident of Ballepalle has purchased a 'Samsung s21+ mobile' in Flipkart and he decided to sold the phone and I purchased it by seeing the post in olx.

As soon as I turned on the phone, I realized that I was sold illegally as the phone was purchased by Gopal in 'Flipkart Smart Upgrade plan' which means they give a discount on the phone while purchased. After 1year, customer can either exchange the phone or pay the money which was given as discount.
OTGERWISE PHONE WILL BE LOCKED
Gopalakrishna is not answering my calls.
Neither Flipkart nor Samsung is helping me with an option to pay the remaining amount which I'm ready to do so as the phone won't get locked

I am the one who is using and can prove all the details related to the mobile.

As per your senior Executive Ms. Komal dhan rajput is saying, my phone cannot be REPAIRED because I had shown it in some local market and was open outside before bringing it to Okhla Service Centre on 10th Dec 2021.

As a proof, I sent you the recording of the Service Centre Manager and Samsung senior Executive, where they clearly had a word stating that my phone was sealed when it came for repair at the Okhla Service Centre on 10th December 2021.
It is clearly mentioned on the bill that my phone is under warranty.
Will send you the attachment of the INVOICE also.

So, What is the reason this time, that you are not repairing my phone under warranty, EVEN AFTER TAKING INSURANCE OF Rs. 10, 000/- at the time of purchase.Please mention the reason on the mail also, as there is no valid reason in your previous mail.

If my phone CANNOT be repaired under warranty, then please refund My 10, 000/- Or Replace My phone with a new one.

Regards
Sunny Kataria

I ordered a Samsung galaxy a52 phone from Samsung india website. Their website and the box description stated there will be Sim ejector included within the box but wasn't included as promised. Order ID [protected]. Their customer service is no help regarding this issue.

Name : Jayesh Sadanand Mhatre

Email Id : [protected]@gmail.com
Contact Number : [protected]
Request Type : Requirement of TV Tube, Service Engineer visit request, Technical advice require, etc.
Product Model Number : Samsung 65inch Smart TV NU7100
Address : Ganeshkrupa Niwas, Near Godavari Nagar, Tal. Pen, Dist. Raigad 402107
My Samsung TV tube is damaged and service center's man said the tube is damaged and that tube is not available in the market and company also not providing that tube. The service center's man insist for replacement of
TV Display. I already paid the service charges to service center.
I am requesting to you to visit a Service Engineer to our place and to make available that tube from your side.

Regards
Jayesh Mhatre

My issue is pending for 45 days for now. [protected].
They are not even responding to the emails also

There is a great blunder done by Samsung India. I have ordered Galaxy M 52 (8 GB RAM and 128 GB INTERNAL MEMORY) and I received Galaxy A 52 (6 GB RAM).

My order number is [protected]. The order was placed on January 7, 2022 (Friday) through Samsung App and I received the order Galaxy A 52 on January 8, 2022. After observing that it is Galaxy A 52, I immediately called Customer Care of Samsung India and reported the complaint on the same day.

On January 9, 2022 (Sunday), I received the email from ([protected]@email.support.samsung.com) and I have provided all the screenshots of the product I received.

The bill of the order inside the box (Galaxy A52) clearly shows that the product which was delivered to me is of Galaxy A52 and the address and name on someone else. The delivery was done by Savex Technologies Pvt. Ltd

I have been following up daily with your customer care but there has been no update/resolution from Samsung India team/support on the taking back the wrong product and delivery of my order.

Even there is no option in Samsung app for returning the product once delivered.

I already paid full in advance and have been expecting a resolution on delivery of my order for Galaxy M 52.

It has been more than a week since no action taken up from Samsung India and Samsung Electronics.

Today I got the call from Savex Technologies Pvt. Ltd. They asked me to keep Galaxy A 52 and they will pay the difference amount for Galaxy M 52. I clearly stated that I have ordered for Galaxy M 52 and I want the same product. Else refund the full amount immediately.

I don't know how and when they will deliver my order. Samsung India literally failed to meet the expectations.

Kindly provide my order else refund my amount along with interest.

I am Shashank Bharadwaj, purchased ( gift to my dad ) a Samsung tablet A7 in September 2021. My mom has been taking free online Sanskrit classes during pandemic through her Samsung phone. I gifted her tablet for the sole purpose of taking online classes via tablet. She started using the tablet in October .

Here's the timeline of communication with Samsung Customer Service
Nov 22 2021 - Via Whatsapp Service - No Response
Dec 2 2021 - Ticket # [protected] my dad reached out to Samsung customer care - No Response
Dec 4 2021 - Ticket # [protected]
Then started all the hassles- they picked our tablet and said they are going to fix it. My dad was communicating with them through out. Fast forward 2 months, we still have the issue. Our tablet is in the service center more than in our home. They replaced Motherboard and microphone and it didn't work. Tab is totally replaced with the parts, and we see some new issues popping up after the repairs(like volume is down etc).

They are neither fixing it nor replacing it. Couple of times, they dropped at our home saying it is fixed, only to call back and let them know the issue still exists. There were numbers of emails, calling back and forth between my dad & service centre. This happened atleast 3 times in last 2 months. My mom barely used the tablet. It is very essential to have a tablet for her to continue taking taking online classes. we are torn as we sent money but cannot use the tablet and neither purchase a new tablet .

I seriously regret my choice of buying this tablet for my dad as this costed us physical/mental strains over the pandemic and their new choice of progressing their career at this age.We are deeply dissatisfied and frustrated with the current service.

I had bought a samsung refrigerator from Vijay sales on 10.10.2021. I had paid Rs. 60000 through my Axis Bank credit card and I was eligible to get Rs. 6000 cashback and Rs. 2280 mfr cashback i.e. the total cashback of Rs. 8280. It has already been 90 days, but I have not yet received the cashback in my card. Please investigate in this matter and issue me the cashback ASAP.

Sir,
I have a Samsung Galaxy J7 Max Power button of phone is damaged and i'm visited service centre 5 or 6 times but my phone not yet repaired by the Samsung service centre.Service center people say that the parts of the phone are not available and Parts are DNA and customer care says that you should contact the service center but no one is helping me.I had registered the complaint by calling the customer care but not get any solution of my problem yet.Samsung company's service is like worst companies.
Please Solve My Problem.

Name- AMAN KUMAR
MOB- [protected]
Email- [protected]@gmail.com

Hi,
I had bought samsung s20plus mobile from Samsung online store on Oct 20, 2020. Yesterday suddenly a green line appeared on the display without any physical damage. When I googled it seems that it's a issue in the hardware. Since the phone is out of warranty samsung is charging for the display change. I believe since there is no physical damage samsung should change the display free of cost.

Dear Sir,

I made a payment of Rs 450.00 for high security number plate but i didnt received any order id nor any details about how i will get the number plates.

Kindly help. Below mail is confirmation of payment of Rs 450.00

Thx

RIYAZ KHAN

On 15-Nov-2021 at 11:44 am, HASHTAG DMS wrote:

HASHTAG DMS
₹450.00
Paid Successfully
Payment Idpay_ILmCWDRTCu84Su
Paid On15th Nov, 2021
Method
XXXX-XXXX-XXXX-8495
UPI

No job asks for money what is this rubbish they took 500 from me and now they are saying that a courier will come and software is inside the courier and we have to pay 3000 for the courier and then some training..the procedure of taking money from innocent people will never end..,
I mean what software why the hell company will provide software to me..this rubbish this fake company 🙏please dont trust this and i want this shine. Com should stop..
Please be aware and file complaint against it... Shine. Com is fake it's a fraud

I received broken bezels for my 65inch frame tv on 19th Dec 2021. I filed my complaint on the same day and ticket no. is 3602 0032. Even after 3 Weeks and many calls and emails, till now, the Samsung customer service could not send me the replacement. Every time I call, they say 'give us 24hrs to 48hrs' but no specific date of delivery. Please send me the 65inch Modern Teak bezel to resolve this issue. Thanks, Sujay N

First Name :. Deepak
Last Name : Kumar

Email Id :[protected]@hotmail.com
Contact Number :[protected]
Request type : old Product Installation, Service engineer visit request, Technical advice require, etc
Product Model Number :UA58TU7200KXXL
Product Serial number :0B3536TNA00320F
Address : GOMTINAGAR LUCKNOW
PLZ retrieve the history of my complaint.
My tv was in warranty, panel got defective twice in 1 year.
Company refused to repair it and asked to return the Tv instead and offered to return the money.
I paid return handling charges of Rs 897 on 15th Dec, vide receipt No 13180.
Since then I have been contacting your Lucknow office and toll free No repeatedly but in vain.
Now plz tell me if going to consumer forum is the only way out or y ou will solve my problem

Regards
Deepak
[protected]

My product warranty completed 1year on nov 26 2021

mobile hungs very 2 mins and restart, from today morning onwards
after updates done on dec 26

excatly 1 year people need buy new its a scam

i even attended service Centre they informed motherboard issue

cost 7 to 8k seems with 90 days warranty after that same

Hi I am facing serious issues with Samsung india, I got my new phone m51 from Samsung on feb 2021 after 1 month there was screen blank, they replaced it and again after 2 months same screen problem then they replaced, and it repeated after 3 months this time they replaced batter and screen and now same problem screen got blank and touch screen is not responding.All this happened under warranty.
I asked for money refund as I faced this serious problems in lockdown and in covid time when my parents got effected I have to Visit service center, and they ignored my request and told they can only give Samsung coupons to buy anything from only Samsung store not in any other like amazon etc.

I have checked which phone can I buy as I can see the phone prices are sky rocking in Samsung website. I have seen m52 next model of my m51 it’s whooping 33 k in Samsung, where I bought m51 for 24k
Now I can’t effort to buy new phone from their website I asked for money refund they says there is no such money refund we only give coupons which is not acceptable because I suffered the whole year with that mobile, why I should suffer when I buy a brand new phone ? Believing on BRAND Samsung.
The head office team Kranti Sunaina and few other team,
They are ignoring my emails and they will just call and say we are working on it but never updates status.
my parents covid recovery patients, and I am already broke to pay hospital bills.

And I am facing issues from such a reputed brand Samsung.

The service center & headoffice team is literally forcing me to accept the Samsung coupons.

I have lost trust in brand.
Pls kindly arrange refund in money not coupons Samsung India.

Email: sunny.[protected]@gmail.com
Phone : [protected]
Reference number: [protected]

My Name is Maninder Kaur

I Purchased SAMSUNG M31 phone in MAY 2021 which is in warranty. The screen Hangs and doesnt respond. I went to SAMSUNG SERVICE CENTER 2 times. First time They resolve the issue by replacing the screen. Then Phone worked fine for next 1 month. Then again the issue came up. I went to Samsung Service Center 2nd time, I requested them to change the device. But they didnt replaced the phone, but changed the screen and issue was resolved. After 20 days, again I have started experiencing this issue.

I want to complaint against SAMSUNG for not replacing my phone. I want this phone to be replaced by a new one.

Model Name: Galaxy M31
Model Number: SM-M315F/DS
SERIAL NUMBER: RZ8R4116W7E
IMEI 1: [protected]
IMEI 2: [protected]

Respected Sir/Ma'am,

I purchased a Samsung mobile from Samsung Cafe from New Digital Gallary ( D. P. Road )-Cafe. The purchase was fine and the salesman had taken my previous phone to make me a member of samsung smart club. The purchase was done and I returned home. Today as I was checking my email in general, I found an email IN MY TRASH FOLDER from samsung wherein a wired earphones were purchased in my name. There was no such purchase by me. On further search I found my smartclub points were used for this.

I would like to understand what kind of service is this from samsung? What if I had not noticed that email in the trash which the salesman had deleted? I am not looking for any kind of refund but what if the earphones purchased in my name were used for some wrong activity? Is samsung so irresponsible?

I would like the invoice to be invalidated and recieve an email from your official handle stating the same. Failure to do so would lead me to seriously considering approaching consumer court because it is such a serious issue. I would request you to take prompt and immediate action from your side.