Samsung India Complaints & Reviews

I was regularly (religiously) in contact with Samsung Support India from 19/01/2022 onwards and Samsung Service Head India from 22/01/2022 onwards. On 24/01/2022 I received a call from Samsung saying that ASC will contact me on the same day itself. The customer support representative informed me that ASC was doing Quality checking and hence was the delay .On 24/01/2022 6:00pm I received a call from ASC saying my phone was repaired and they are ready to give the device. By the time they called it was almost closing time for the ASC and hence I waited one more day and collected the phone on 25/01/2022.

Dear Sir, The complaint is not yet resolved. The service team behaved in arrogant way for sending complaint. They do not cooperate for the repair nor they return the amount THE FOLLOWING IS THE DETAILS. Further to my service request ( Service Request No:4337674318 ) dated 02.12.2021, about the non-working of my SAMSUNG refrigerator, I would like to update you the following. The Service Engineer ( Mr. Rengith-Tel:9847901023) visited our apartment today (24.01.2022). He was very angry when he reached at the apartment for sending repetitive complaint from our side. So, he was very arrogant in his behaviour. He just opened the back side of refrigerator and in 2 minutes he closed it. He just informed that this refrigerator is irreparable as condenser coil is leaking. No pressure test nor any other test is just done before he gave this reply. We do not believe in this due to the following reason.  Already 53 days over after my service request.  SAMSUNG send another local service company to repair the refrigerator. 3 times technician arrived at the apartment. The technician released refrigerant and filled with inert gas and done pressure test. No leakage ( or pressure drop ) noticed. After confirming no leak, he charged refrigerant. Charged Rs: 4140.00 from us. Bills issued  But, refrigerator was not working again. When we complained again, service team moved the refrigerator to the service centre and kept at service centre for a period of one week. Checked thoroughly and said that it is repaired. Returned the refrigerator. He asked Rs: 1000.00 for the repair again. But, freezer was not cooling properly. So, I said we will give Rs: 1000.00 if the refrigerator is cooling well. When the technician informed the engineer this matter, over the phone, to the engineer, he asked the technician to make it un-operational. The technician released refrigerant from the system and left. From this moment, the refrigerator was not cooling at all.  After this, we were continuously following up with the SAMSUNG customer service. But, service team never responded. Some times, just made a call, but nobody attended the complaint.  Again, when we send complaint, the service team got annoyed. The engineer came today and said that “Condensor coil is leaking and this refrigerator is irreparable” which is untrue. This reply is to challenge the customer against our complaint. The following are our justifications: • The technician had done pressure test to find out any leaks. There was no leak and that is why refrigerant was charged. • After this, refrigerator was taken to workshop for a week for checking. While returning also, there was no such comment about leakage. • How, all of a sudden, after we gave complaint, this new invention is detected. Why no such remarks in 53 days. Does Samsung service team takes 53 days to detect a refrigerant leak ? It is a revenge to the customer. Without any test, he just gave a wrong message. He said, this refrigerator is irreparable. An Easy solution of excuse. This refrigerator is bought for Rs: 82000.00 just 7 years ago. • Why the amount Rs: 4140.00 is charged from us in the name of Gas charge if there was leak in the pressure test. • On 21.01.22, we received the following SMS ” Dear Customer, part is received for Samsung service request 4340419522. Our engineer will call you. Click https://bit.ly/31QN4lI to WhatsApp us for queries.” . which part ? If gas leak is the issue, why this part is ordered ? Why 53 days for the part to receive? So, I would like to inform you the following : (1) Very poor service performance is observed from SAMSUNG SERVICE TEAM. (2) The service contract was outsourced to an incompetent local company and they were not able to repair. (3) Cheated the customer with wrong information and untrue statements So, I request you to interfere in this case and to make a solution for either of the following: (1) Repair the refrigerator without any further delay (2) If SAMSUNG not able to repair it, why charged amount from us (Rs:4140.00 ). Refund the amount without delay. (3) You may take suitable punitive action for this unacceptable delay of repair and for taking revenge against the customer