Samsung India Complaints & Reviews

I bought new phone Samsung M30S. It was working fine for more than 1.5 years then issue pops up. I just gave a software update then i am facing issue like continuous restart and stuck up in Samsung Galaxy M30S logo page.
Then i went to service center, they are asking me to change the whole mother board, cost is around Rs-7000.
There is no mistake from my side (Eg; like damage, water issue etc...) how can i pay Rs-7000.
If any mistake happened from my side i will agree to pay but in this case what customer will do. Due to that i lost my trust in Samsung product.
If some body is asking to suggest good mobile means how can i suggest the Samsung mobile product.

Dear Sir,

I purchased a new mobile phone from a corporate shopping website (Samsung M31s from Employee Purchase Program). Since the day I purchased it, I have been facing a lot of problems. I contacted the authorized Samsung service center multiple times, Initially they detected a motherboard problem and they replaced it. On the second visit they found the display and charging port faulty and replaced.

Again...

Samsung pay mini app always shows one animation on home screen that I doesn't like. Please remove that animation otherwise I will change my phone and I don't recommend Samsung phone to my friends.

Dear Sir/Ma'am

I bought Samsung S21+5G phone in July 2021 along with the insurance from Mall of India outlet which is in Noida.
My phone broke, so I took it to Samsung Service Centre, Okhla Branch for repair on 10th Dec 2021.
As per your policy, i went to Samsung service center, there they told us to raise the claim, then only your phone will be taken in by the service center for further procedure.
We...

I am facing problem in my Samsung galaxy M31s after updating. I updated my phone in the month of August 2021 and after that my phone gets auto restart. In the process of restarting my phone''s screen stopped on logo of Samsung galaxy M31s..i tried many time to start but failed. These problem in continue on my phone very frequently. I have contacted Samsung service centre but they don''t even listen the problem carefully and refused any kind of help and told me that the motherboard of your phone is damaged. You should replace it. I was shocked as this happened just after the expiry of the warranty period. I am not only the single person to face these issues, this is happening with many of like me and all over the world. For changing the motherboard it costs approx INR 9000. How can all of a sudden so many M31s have same problems when the people using are different places and lifestyles.
These issues started after updating in the month of August. Before updating my phone was working very well. So I reached to this conclusion that all fault generate by your side and I found that this problem is common in almost every set of Samsung galaxy M31s. So why I am liable to pay these cost to repairing of my phone

Dear Sir/Ma'am

I bought Samsung S21+5G phone in July 2021 along with the insurance from Mall of India outlet which is in Noida.
My phone broke, so I took it to Samsung Service Centre, Okhla Branch for repair on 10th Dec 2021.
As per your policy, i went to Samsung service center, there they told us to raise the claim, then only your phone will be taken in by the service center for further procedure.
We paid additional 2000/- at the time of phone submission to raise the claim, whereas we had already paid 10, 000/- for insurance at the time of phone purchase.

The Service Centre told us that the Display and back panel is damaged, and it will take few days to repair it.After 2 days we got a call from the centre saying, our phone has been repaired, and they were asking for the address where the phone needs to be delivered.
Next day, that is 13th Dec, I went to the service Centre to collect my phone but they said YOUR DEVICE SERIAL NUMBER IS NOT MATCHING, so we can't hand over the phone to you, and told me to call the Customer Care.
BUT, AFTER 7 DAYS OF MY COMPLAINT, THE SERVICE CENTRE SENT MY "UNREPAIRED " PHONE BACK TO MY HOME, AND WAS DELIVERED WITHOUT MY PRESENCE.I HAD AN IMPRESSION THAT THEY HAVE REPAIRED MY PHONE, THAT'S WHY THEY ARE SENDING IT BACK.

After long discussions on phone with the Customer Care Executive and their team leaders for almost 5 days, one of the Executives told me, that you should go to the Dealer, from where you bought the phone, As YOUR INVOICE IS INCORRECT.

I went to Mall of India Dealer from where we bought the phone, they also have a service Centre, so I told them to check my status.
There, they told me that INVOICE IS OKAY BUT, I AM TAGGED AS A SMART CUSTOMER, which is why there is a delay in my phone repair.
Then I called Service Centre Manager again asking, why they are not repairing my phone when my INVOICE is also correct.
He told me that, MY PHONE'S DISPLAY'S SERIAL NUMBER IS NOT MATCHING AND WE CANNOT REPAIR YOUR PHONE.

I HAVE BEEN A LOYAL SAMSUNG CUSTOMER since year 2000
Me and my family has been using Samsung Phones since ages now.I have never faced such a problem .
BUT NOW I AM REGRETTING MY DECESSION, AS I HAVE BEEN HARASSED BY SAMSUNG CUSTOMER CARE AS WELL AS THE SAMSUNG SERVICE CENTRE AND NONE OF THEM IS HELPING ME, INSTEAD THEY ARE SAYING THAT MY PHONE CANNOT BE REPAIRED UNDER THE INSURANCE. AND I WILL HAVE TO PAY MONEY.
I AM UNABLE TO UNDERSTAND THE DELAY IN THIS PROCESS.

I have a humble request.
It's been 24days and my phone is still UNREPAIRED. I request you to please help me resolve this issue as soon as possible as it is affecting my work also.

Regards
Sunny Kataria

My phone stopped working after recent software update the mobile repair guy said motherboard died and there are soo many people with same issue

Dear Sir/ Madam,

Greetings!!!

I have purchased a Samsung Refrigerator from Croma on 6th Nov’21, I found it faulty as there is noise during Door Opening and Closing time. I have complained Multiple times to Croma regarding the same issue, every time Samsung Technical Person Visits and says this will remain Same and there isn’t any solution to this, so they are ignoring this issue. Even without my confirmation they are closing the complain and Counts their visits. After many complains, I have decided to bring you notice about the issue. Here I am attaching the Videos also. I am expecting the support here.
Invoice No.: SLA107RS2896629
Thanks,

Jayantibhai D Solanki
M: [protected]

SAMSUNG A52S RS 37500 PHONE PRCHEJ DATE 24 Sep 2021

samsung phome me problam 10 oct 2021 se start ho gya

हमारा सैमसंग फोन कॉफी हैंग करता जिसकी शिकायत हम सर्विस सेंटर और कस्टमर हेल्पलाइन नंबर पर भी किए थे लेकिन इसका कोई निष्कर्ष नहीं निकला सर्विस सेंटर पर जाते ही एक सॉफ्टवेयर फोन में डालते हैं और बोलते हैं 24 घंटा इंतजार कीजिए और यही प्रोसेस लगातार इन लोगों का होता है जब जब शिकायत हो करते हैं मैं इस फोन से बहुत ही परेशान हूं कंपनी से मैं अपना पैसा रिफंड चाहता हूं

I bought the samsung m31 on march 2020, past few weeks my mobile started behaving abnormally, freezes while using and auto restarts continuously. i visited customer care for the same, but they flashed my software and told me that, if the problem persists then motherboard has to be replaced newly. Since many other users of same model mobiles suffering same issue, how can it be a fault from user side? and i doubt it to be manufacturing defect from samsung side. I request to take necessary actions to rectify the same by either recalling the mobiles or bringing up free service for all affected mobiles.

Dear Service Head @ Samsung India,

It is with deep regret I, myself Amanullah Khan here from Chennai, write this note to you .
Here's our registered mobile no for your perusal : [protected]

To present a Background of the Issue -
I had a requested a Service Repair from Chennai Chroma outlet on 22-Dec-2021 and they had sent a Samsung site engineer (Mobile no in attached Samsung_Personnel_2.jpeg image), who came and did some study on the device and left saying there will be another engineer sent for this .
Two days after this, on 24-Dec-2021 I tried calling the first executive, and he was rejecting my calls continuously and I was already stuck with stinking clothes for 2 days since the device was left unserved.
I then contacted Chroma on the same day (24-Dec-2021) and they said, another engineer will be sent to service the device, and the second engineer (Mobile no in attached Samsung_Personnel_1.jpeg image) who came and said, the "PCB" board has to be replaced and he will raise a procurement request for the same . Refer the VK_ONSITE_1_INFO and VK_ONSITE_2_INFO attached images for reference.
Now we're on 01-Jan-2021, almost 9 days after i raised my initial complaint, and still my device is not attended to . The second engineer is also rejecting my calls while i try to get an update from him, and has no politeness to even call back/respond and acknowledge the status .
I got a mail today, stating that I need to submit the device to the Service Center for a Physical Inspection and only then the Job sheet will get created .

Please understand, that for the last one week, we have not been able to wash our clothes . There are Infants & Elderly people at home, who require regular washed and clean clothes and this has been a pain since 22-Dec-2021 .

My Expected Action Item :
First and foremost - get both of these two site engineer suspended/fired or at-least take a strenuous action against them both for being so negligent in their duty and being unethical in rejecting the Customer's calls & Plea . Make sure they dont repeat this action and owe an apology by calling me back and giving me a response .

Second - I cannot hand the device in-person, as the Site-Engineer had already visited our premise and I have a got message responses from Samsung stating the "PCB Board" procurement is being done and will be installed once it arrives . I'm in turmoil, that after 10 days (even after the Site has visited), again they ask to submit the device in person at the service center .

I have buyed M 51 handset in December 2020, My phone first issue came in June/July 2021 and need to replaced the Mother Board ( lost all Data's) again in after 1-1.5 months same problem came and again need to replaced the Mother board and again lost all Data's, during second time issue the matter escalated to CEO help desk but not look much seriously and asked to wait for 3rd time problem, if 3rd time same problem then only will look and take some action, but again same problem came and before getting repaired and submit it to Service Centre same was again escalated to CEO help desk and was told from executive that will look once phone submit at service center and same was informed that again going to submit the phone at service center and same was also informed to service center about executive following on my complaint, but after some time phone get repaired (replacement of Mother board 3rd time) got to know through SMS. After repaired executive from Samsung told they cant take any action as phone repaired and will not look for replacement or refund. They expecting that their internal process consumer should know. Because of their internal process i am suffering and the same executive straight away decline to look further. Their is negligence on complaint from Samsung.

Again in a day raised complaint to CEO desk and they took to look and review for 4-5 days and come with that cannot looked the issue as phone is repaired and now out of warranty, but from my side already informed them before repaired and it was ignored from their side to look and complaint was raised when phone is under warranty delayed from their side and with delay phone goes out of warranty. Now they offering for 3 months warranty extension as offer. When they having problem in phone and horrible part is they again waiting for 4th time for same issue

Their is very causal approach from Samsung as they are not bother too look on such technical issues where phone keep occurring problem and repaired 3 times in 6 months and Samsung CEO desk know since September. The complete ignorance and only jargons from Samsung, feel like cheating as they sold faulty phone and even after sold they are not bother, for them no rules and regulations.

The approach by CEO desk executives are very casual and taking matter very lightly. Samsung only giving fake commitments and lies, they openly laying to customer even after know that their phone is faulty.

Dear Samsung Manager
please find the below 8 Complaint numbers.

[protected] 7th December
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],

iam given Complaint to repair my Refrigerator on 07th December 2021 next day visited Technician is telling compressor problem but after next 10th dec Technician is came to home to repair but is wrong spare recived again spare part ordering whan received we will coming repair and replacement telling next 2 working days solveing, day by day calling to customer same massage still pending daily telling we are processing, arranging spare part whan available coming to repair but still pending 24days left .

without Refrigerator how can we the Daily using Milk products, vegetables, etc most using product daily.

we are not happy this type of service from the Samsung company.

Reply to me.

Warm Regards

Anjaneyulu.j
[protected]

Hello sir i am pratap sonkar i bought a led tv 4k [whose display problem i had 2 spots on the display its purchasing date 24. 10.2021 after that the company gave me a coupon after purchasing against that coupon I had purchased a new 4K UHD TV 07. 12.2021. Again the spot is visible in that Screen TV, the service center people are saying that I have to open it but I am not the get the TV opened, I should be replaced and my money should be refunded . Thats I can buy TV of other company because I can't believe The Samsung India

I had changed my charging port just q month ago and jow three time in a row it stopped working .1st time was after just a single day when i had replaced it. I am female customer i had to go from college to flat at night. It is more then a single concern to me. And like the current situation if the night curfew soon developed into a lockdown. Then what next not gonna study and might get struck over here waitin for some smoke sos.. it costed me 6000+ till now in the span of few months to repair this phone. Deal with me truly, or i am gonna drag you to consumer court cause you guys looted me now..

My galaxy note 9 phone is also facing decoloration issue like most of people. Its really not good sign for Samsung publicity. Most of people are refusing to buy Samsung devices as there is no official support from Samsung. This problem is with OS upgrade and Samsung has to overcome on this asap. I don't know about others but surely I will not go for Samsung devices in future. Recently I purchased Galaxy watch also over Apple watches thinking that I will upgrade my device with latest note series..but now I am regretted for both my purchases.

Also from last 5 months there are no security patch updates are released by Samsung.
Hope someone will understand this issue.

On Christmas Eve (24.12.2021), our Band New Washing Machine from Samsung that was purchased on 20.09.2021 has broken, the rubber inside is mashed and when I called the Samsung company said this is not covered, as well to ### the damage I need to pay 100£ but they can't guaranty that this will be fixed so to all people that are buying a brand new washing machine from Samsung, do you think that this is normal to happen? in a few months a brand new washing machine to brake so quickly when it should last for years and you shouldn't deal with any of the problems so soon.

We had purchased a Samsung refrigerator RT28A3022GS from your dealer GAYLORD EMPORIUM in Dehradun (Clock tower, 2 paltan bazar, dehradun-248001) vide bill no-10237, dated 14-10-21 priced at Rs 17, 323/-.

Attaching the bill invoice for your perusal please.

The product received is not cooling at all, we had called samsung representative who told us that the COOLING MOTOR is not there in the fridge. This is highly unacceptable from such a reputed product.
We had requested then also that the piece must be changed, but he got a motor & installed it in the refrigerator. Now after a month again same problem has arised & cooling is not taking place.

You are humbly requested that we want a replacement of the piece & not repair. This is totally unacceptable & we will not accept any more repairs. WE ONLY WANT A NEW FRIDGE & NO MORE REPAIRS. YOU ARE DIRECTED TO GET THE REFRIGERATOR CHANGED WITH IMMEDIATE EFFECT LEST WE EXPLORE OTHER STRICT ACTION.

We had purchased 43inch LED TV in October 2019. Just 2 years after purchase the screen has not turned half black. The service technician says that we are beyond the warranty period so we will have to pay for the change of the screen which costs about 13200. This is not expected from a company like samsung that the screen goes bad within 2 years. The installation engineer had said that we have a 3 years warranty which the service engineer says is only of 1 year. Request you to resolve the issue at free of cost or minimum cost, at the earliest

I was suggested to do formatting my mobile phone for resolving overheating of the phone by Samsung service center at kottayam, Kerala. But they do the formatting without proper care and as a result it was not complete. What should I do to resolve the issue. Why the service was done by the staff at the Samsung service center, Kottayam in a silly manner ??