Samsung India Complaints & Reviews

I was repaired my samsung a7 mobile with LED display on 1/1/2022. At that time they were not given Bill copy and said that will give after 2days due to server issue. After that we approached for vibrator which is not replaced at the time of LED Display repaired. Then they are replaced vibrator after three days and given Bill recipient that too invoice no is SMOW5JAN22010. and invoice date was 01/05/2022. I don't know why they're given this tax invoice which was dated 1/05/2022. Okay then all are fine. But after 25 days my mobile LED display was damaged without any external impact or without any external force applied on the that. We went today (25/01/2022) to the service center they simply saying that you guys are damaged the part either additional force applied on that or hitted the floor. We are not done anything like additional press or external impact then why this much worst part was replaced to my mobile. This is horrible. We trusting the samsung because the service and genuinity and customer support. We need additional part or our money back. For your reference am attaching mobile photos and bill copy which was given date as 01/05/2022 very shame of service center and samsung.
Kindly do needful.

Battery Drain issue, still not solved. The device is lying in the service center. They are just asking me to go from one service center to another.
purchased in October'21, used less than 1 week. rest all the time, the device is in the service center. They are not agreeing to live to test on the service center. Bill no. is [protected]. That bill number has all the information.

A double door SAMSUNG FRIDGE was purchased on[protected] and was commissioned on[protected]. (MODEL: RT28A3C22CR). Within a short period of time water started leaking on the back side and the complaint was registered and the service engineer came and assessed as HEATER not functioning and replaced the heater after a couple of days. The service engineer has assured that there will be no problem in future. But as expected ( since the engineer was not able to identify the ROOT CAUSE OF THE ISSUE) the problem again repeated. Though the complaint was registered through TOLLFREE NUMBER on[protected], till[protected] no body attended the problem. Again the problem was registered through tollfree number, it was taken as a fresh complaint. This is highly ridiculous and clearly proves their lathorgicness in resolving the issues.
In my strong opinion NOT ONLY THE SAMSUNG FRIDGE IS UNWORTHY, BUT ALSO THE CUSTOMER SERVICE.
HEREBY I APPEAL TO SAMSUNG THAT THE EITHER THE PRODUCT TO BE REPLACED WITH ANEW GOOD ONE OR THE AMOUNT ALONG WITH THE PENALTY (DUE TO MENTAL AND OHYSICAL TORTURE ) NEED TO BE PAID WITHIN 48 HOURS.

The said mobile was purchased in 2019 and since then it is working fine. one fine day it suddenly not switching on then taken to Samsung service center and they have said that Mother board issue and mother board need to be replaced. I heard this similar complaint from the forums and heard that this was happened due to recent patch update from Samsung caused this. without having any issue how come the mother board issue will come in to the device.
I am very good fan of Samsung mobile, now i am loosing belief on the products of Samsung as i have many complaints on the mother board failures in recent months post warranty periods of those mobiles.
Samsung company have to look into the provide the rebated price for the mother failures as this the failure of the product.

I ORDER Galaxy M12 (6GB RAM) MOBILE ON 7TH JAUNUARY 2022 ON SAMSUNGSHOP ONLINE.
Order number: [protected]

BUT THEY CANCEL MY ORDER ON & DEDUCTED 2% CHARGE IN REFUND.

WHEN I MAILED FOR CHARGES REFUND.THEY REPLIED ME:-

''Please note this order placed by you was classified as 'Bulk Order' hence net refund amount would be given after deduction of payment gateway charges & any rewards or benefits provided and used by You for placing the 'Bulk Order' will not be refunded.''

I WANT TO MY CHARGE BACK & PENLTY FOR CANCELLED ORDER AFTER SUCCESFULLY PAID ORDER TO SAMSUNGSHOP.

I have ordered my samsung galaxy m12 from the website of samsung on 21 jan 2022. It was to be delivered today. But the order has not been packaged till now. I have an urgent need of a phone for my work. Please seek into the matter

The product quality is very cheap and the brand decided to earn via services. The brand which consider their customers as just cash machines.

WITHOUT EVEN OPENING THE PHONE, THEY SAY MOTHER BOARD NEEDS TO BE CHANGED. FRIM THEN THEY ARE NOT READY TO HEAR ANYTHING FROM CUSTOMER SIDE.

EVEN ESCALATIONS TO THAT USELESS CEO WILL NEVER WORK.

Avoid samsung products

In october 2021 my smart was not working so i have call to customer care service to inform them to repair my tv they told it is having the problem of pcb board and told they will replace the tv or repair the pcb board as soon as possible after some days i called them but they did'nt gave any responce, so i complained about them i hope you will take the action as soon as possible
My name Md Shujath Hussain
Phone number [protected]
Thank you

Dear Sir,

I bought samsung double door fridge(RT34T4522S8) on[protected] from Vijay sales Indirapuram

However within 3 months of buying, my samsung fridge started making high noise. An now with in 4 months it's down side area is not doing cooling.

It has shatter Samsung and Vijay sales brand image in my mind.

On technician visit, he is saying there seems to be defect in product and parts has to be replaced and it will take 2-3 days.

I am surprised after paying approx 30, 000 Rs., do I have to use defective repaired fridge.

As you understand once fridge open for repair it will not remain the same as new one and in future It will create issues and at the end I have to suffer

I request you to help me and get replace this malfunctioning fridge with new one.

I have visited Samsung service center (Ramdas Sharma complex, 1st floor, Hoshiarpur market, Sector 51, Noida) 3-4 times in last 3-4 weeks.
Earlier my device (Samsung A9 Galaxy) was frequently getting shut automatically, so service center told that they need new battery to troubleshoot, which may take 10 days. I wanted to save data on my phone, so I felt not formatting. But they said they will get new battery and if doesn't work out then formatting phone will be last option, which I agreed.

I waited for 15 days and went there again, now they said battery is not available, so this device can't be repaired. Now I don't know what to do?

This was working fine till last month, now I'm surprised that it can't be repaired this phone is completely dead? I need some solution. how come such expensive phone can be dead in 2-3 years and Samsung can't repair?

Date: 16/01/2022

Samsung SmartPlaza - Surindra Radios

SCO 1128, near Aroma Hotel, Sector 22C, Chandigarh.

To whom it may concern

I, the undersigned, would formally like to lodge a complaint against Samsung for the below specified reason.

Date of purchase of a Samsung 55” Smart LED vide Invoice No. 202 dated 09:06/2021.

We are noticing from the month of October 2021 when the tv started showing some black marks on when the screen is completely white. To be specific the black marks are only visible on white screen not while running on normal colour channels or black when the tv is turned off. Than we lodged the complaint to Surinder Radio where the tv was initially purchased.
Surinder Radio lodged the complaint vide Complaint No. [protected] dated
January 2, 2022.
Surinder Radio sent there Samsung technicals to attend the complaint on January 2, 2022.
According to the technician require to cleaning Tv ( Which is not more than 6 months old) from the inside because of dust.
We refused to open the television as this is just 6 months old & it is still in warranty and heavy dust was inside the sealed / enclosed TV set that’s why we refused to open the tv and requested to escalate the issue to Samsung as we needed the product to be replaced or a written assurance that if after the warranty there is a issue with the screen Samsung is liable for replacement of the television as personally we have not seen dust getting into a new television just by itself.
Also We want to bring this to your notice that this is not the only LCD/LED we are using as, we have a LG 42” television from the past 7 yers and a Samsung 75” for past 2.5 years and we have never found this type of any issue ever.
This is not a technical fault but a manufacturing fault,
This is also not out of space to say whether this fault happens to each TV set & if not than why it happened to this set. Therefore we say that it may got dust, probably while manufacturing and gone completely unnoticed because of its appearance on a very rare screen.
So, I would like to request you for the replacement of the product, as I cannot have a product which failed to survive less than 6 months in a confined room and required major cleaning under no dusty conditions which clearly indicates that it is not a technical fault rather it’s a manufacturing defect so keeping in view my above said facts replace the Samsung television at the earliest.
Hoping for a speedy response from your side & an action at your earliest convenience would be highly appreciated.
Thanking you,

Your’s sincerely

Anil Kumar Sharma
1070 Sector 28B
Chandigarh, 160002
[protected]

Rubbers of printers are not working properly. Please kindly provide me home service because I'm physically handicapped.

Sir i got msg on my phone regarding job on samsung office thru shine.com that my cv got selected.They asked me for my documents like aadhar, degree certificates and mail id.After verifying my documents, On next day they told they will send their kit with softwares for 7 day trainng purpose which includes offer letter and tab thru courier so I hv to pay courier charge 460 . I did the same and now they r asking to pay 2660/- after receiving courier as a security deposit for tab and further software which they r sending thru courier. Now the problem is should I pay or it is a fake company.

I need my invoice duplicate copy because i have some problem with refrigerator

Name: Nithin Joy
Email: [protected]@gmail.com
Contact No: [protected], [protected]
Request type: Customer Service
Product Model No: SM-G985FZADINU
Product Serial Number: R58N34DSQLA (********8234728)
Reference number: [protected]
Phone purchase Invoice no: FAE4R[protected]
Care plus Invoice No: SLT/21-22/Plan/S06820660

Respected Sir,
I am sorry to inform you that I am a bit disappointed knowing that Samsung customer support can only do so much. I am willing to collect my device from the ASC on notice, but as of today (21/01/2022) I received no replies or responses or mails from any Area Service Managers or from the Authorized Service Center or from any one regarding handing over my phone back, please note that: repairing of the device was completed on 18/01/2022.

Wrongdoing done by I Cure Solution, Shivajyothi Complex, No-10/1160A, Near Indian Bank, Polayathode, Kollam - 691001.

1. My Phone was submitted at the ASC on 10/01/2022 (ref: mail on 10/01/2022). ASC verbally informed me that they will give back the phone within 4 days but still as of 21/01/2022 no reply from ASC.

2. Even though the phone was submitted on 10/01/2022, I received JSN only on 17/01/2022. And In the Job sheet it is mentioned that the ASC received my phone only on 17/01/2022.

3. Showing on the repair tracking website that the phone is completely repaired from 18/01/2022 onwards, but still not giving back the phone to its rightful customer. (As I said earlier: I am willing to collect my device from the ASC on notice).
After mentioning that the phone has completely been repaired on the website, kindly I beg you to at least try to give an estimate on the number of days that a person will have to wait in order to get their phone back. I have been using Samsung devices since 2018, never in my life have I faced such a bad vibe. I am an Engineer and I think you know the amount of work that we have to do on the go and my phone helped me a lot with that.

Anyway, I understand from these experiences that even after mentioning that a phone has been fully repaired on the official website, we will have to wait a minimum of 3 weeks (ASC told me that they need to get approval from Samsung after the repair to give the phone back). In future, kindly try to inform them of these kinds of delays a customer will have to suffer beforehand, so that they will be able to take necessary precautions or steps. This will benefit both customers as well as the company.

For me, I will treat this as an experience. Lessons learned.

Summary: Not giving back my phone even though ASC finished servicing on 18/01/2022, ASC told me that they are waiting for approval. How long do I have to wait to get approval from Samsung? I am willing to collect my device from the ASC on notice. When can you give back my phone?

Thanks, and regards.
NITHIN JOY

Worst customer support even for product installation

It was the worst experience I have ever experienced with the service center(Diva Electronics, Nashik, Maharashtra ). Service center's customer approach was bad. For my issue they took about 3 months to complete my problem after so many calls from me. After the service again after 4 days I received a problem with my TV which was not expected from the official service center of SAMSUNG. They were just ignoring me every time I contacted them for follow up. They took extra money from me as the actual bill amount was less. In future if I receive any problem I will not contact any Samsung service center. Even I have to give extra money to another private shop I will do it but never contact to you people

Team,

I am Tejas B Badiger, who believed Samsung has world class products with amazing customer service, writing you in regards to the delivery of the Samsung refrigerator Model No. RT65K7058BS, Serial Number - 0DVC4DBR901197 purchased on 13th January 2022 from Devi International, delivered on 13th January 2022, 7.45 pm.

Technician was assigned for installation on 14th January, when he opened the safety carton for installation. There was a scratch on right hand side of the refrigerator which is visible. This broke my heart. The product which I loved and chose to buy amongst many of the other products in market was delivered to me in this state!

I called up the sales person immediately at Devi International and he informed due to the weekend curfew, this problem would be attended on 17th January 2022.

I want a solution that what would happen to this refrigerator because I have put my hard earned money to buy this refrigerator which was delivered to me with a scratch. I have never ever been so disappointed by unresponsive customer service from Samsung.

For your reference I have attached the invoice, Serial number of the refrigerator from inside and outside and the scratch pic!

Your immediate response on this would be appreciated.

Tejas B Badiger
[protected].

My samsung M30s phone freeze, switch off and then restart automatically. When i got this checked it has been found that motherboard need to be replaced which costs around 7k . This happened within 1 year of purchase but when it starts happening quite frequently, it was out of warranty. When i googled i cam e to know this is some manufacturing defect with M series phones and happened after last software update by Samsung. Company must own this and get this rectified free of cost being their manufacturing/ software issue

Hi,

I bought a new Samsung Galaxy m30s phone on Jan 2020. I lost the phone bill but I can share my phone details like IMEI and model number of my phone. After a recent update on the phone it's motherboard has been crashed. It automatically gets restart sometimes the phone remains in the boot window having it's phone logo until it's battery gets completely drain and then after recharge sometimes it gets open. I visited the nearest Samsung service centre ( Prem tower, Shyam nagar, Jaipur). They asked for the motherboard replacement around 8k. This is completely the fault of this company for which we consumers have to pay. It seems like samsung wants to earn from their service center by giving us cheap quality hardwares in their phones so that it only last until their warranty period expires and then we have to pay such a heavy amount to get it replaced. The company should give the free replacement of the motherboard to its consumers. The M-series and A-series of Samsung all have the same issue and the consumers thinking it's their fault of motherboard failure and are not registering any complaints against the company.

Thousands of M-series and A-series users are facing the same issue, and there's not a single word from Samsung other than "Send error report through their Samsung Members app" ! How is someone supposed to do that when the phone keeps restarting and it's already declared a hardware fault caused by an update? Is this what a brand is for?