Samsung India Complaints & Reviews

Purchased Samsung M51 on Oct2020. In a span of two months the phone started throwing tantrums such. On several occasions the ohone stops charging ams abruptly starts charging.
Took it to Samsung Opera House, Bangalore, they said maybe dust accumulation and fixed it without registering a complaint.
Same episode repeats 3 months later and exercise repeats. Go to service centre fixes in 10 mins and i come back with the device.
Now the issue has worsened. Phone hangs, restarts and goes on loop with only Samsung logo appearing at boot.
1 month past warranty date and I take it to service centre. I made sure to get a complaint registered.
Service request - [protected]
They claim that mother board has to be replaced for which I'm definitely not going to pay 11000₹.
Paid 27000₹ for the device. Within 13 months mother board replacement is ridiculous for a factory faulty piece.
I will not stop untill I get a fix for this.

Dear Team,
We bought the Samsung washing machine on 1st Jan 2021 at Chennai, the same had stopped functioning on 1st Dec 2021, the machine is under warranty and I have placed a service request on the same day but it has not been resolved yet. One of the service technician Mr. Sambath visited to check the problem but he neither had a clue of the problem nor resolved the issue, they were silent for 9 days, I called up the customer care and requested them to speeden up the process, so they assigned another service technician Mr. Jai Ganesh, he visited and told us that there could be a problem with the main board/PCB, then he placed a request to replace the part but the service center is telling us now that the part isn't available and they need to either refund the payment or replace it.
I have been following up with them for several times but I have not been able to extract or get a proper resolution or the further steps. Also it has been 21 days since the request was placed but we haven't got any resolution yet. Samsung, being a global brand, should have a seamless process in handling/resolving issues but I never expected such a lethargic attitude with the service centre nor with the customer care.
I sincerely request you to consider this as a high priority and resolve the problem at the earliest.

I bought Samsung Mobile Model M31s and warranty period given for 12 months . During 15 month my mobile was switched while speaking and later taken to samsung service centre and understand that motherboard was failure and cost is Rs.8000/- asked for replacement. I approached the company and raised the quality of component used in that product. Motherboard is the essential component and get into repair within shortperiod made me dissatisfied on quality of samsung brand. Even the similar issue happened with many people who bought this model, which shows the genuine concern for my compliant. They are not ready to do the replacement of motherboard with waiver of the cost. So i approach this forum to address my grievance.

Good morning sir
I am unable to locate IMEI number of my mobile phone Samsung j2. Serial number of mobile-RZ8GA06729V
IMEI number 1-[protected]
IMEI number 2-[protected]
These are the details of the mobile but It is not being verified when I am trying to verify by entering IMEI number.
Please look into it, serious matter of concern.

Ms Jyoti had audacity to reply yesterday that they may offer only Rs 12000 or odd for this OUT OF SERVICE SIDE BY SIDE REFERIGERATOR which is not functional as gas can not be refilled there due to inherent mechanical issues of this fridge. We being the user of same kind of referigerator for the last 17-18 years (The most recent model we bought only last month). We are really anguished and disappointed with the kind of response and attitude towards Your prime customer and instead of replacement they are offering only Rs 12000 as if one is beging. We have been in Middle East and Europe earlier and never faced such kind of neglect or deficiency in services, be it electronics or BMW Car.
I expect a prompt and immediate resoloution as we are suffering for no fault of ours and really feel disillusioned.
Dear Jyotiji
Good Evening
I am still awaiting Your call today for resonable and amicable settlement i.e. replacement or reimbursement of out of service this side by side referigerator due to technical issues at Samsung end.We, being a about two decade or so old customer and having recently bought the 3rd this type of referigerator recently in a row and never expected this kind of malfuntion in such high end product and really feel disguised and cheated.
I expect a reputed company like Samsung to look into this seriously to avoid losses and their reputation and arrange immediate replacement /adequate compensation as I do not wish to esclate this anywhere else unless constrained to do so.
With Regards
W A SiddiquI
Mob [protected]

On Saturday, 4 December, 2021, 04:06:12 pm IST, Jyoti Rani wrote: Dear Mr. Siddiqui,
Greetings from Samsung Customer Experience Team!
My name is Jyoti Rani, and this mail is to acknowledge receipt of complaintagainst your Samsung product.
We would like to inform you that your concern has been registered in ourrecords, and we are working on it. Please be rest assured that we will try toresolve the issue at the earliest.
Kindly share the invoice as well of yourSamsung product.
As discussed on call, we will update you with the resolution on timely manner.We appreciate your time, support and patience. We appreciate your association with Samsung, we look forward to resolve yourissue at the earliest.
Regards,

I purchased one Samsung M31s mobile on 27.11.2020. After 11 months of purchase, it started giving troubles like sudden black out, no movement from the screen freezing, etc. I am a resident of Chennai, Tamilnadu, and I approached the Samsung Ascent Enterprises service center, Nandanam, Chennai on 23rd November, four days before the warranty expiry date. They asked to wait for half an hour and returned the mobile, after repair, telling to bring it back if problem arises. It was okay for 10 days and it started giving same troubles. Meanwhile, throughout Chennai, there was heavy downpour, followed by water logging and flood in roads and subways, which is known to everybody. I was unable to move anywhere and even contact over phone. On 10th December, I approached the aforesaid service center again. BillNo [protected]. After checking, they said there is motherboard problem, to be replaced at cost, as warranty expired. I contacted local customer call center, who assured to offer some discount in cost and no other assistance. Ref No [protected].
My request is
since I contacted the service center, well before the warranty expiry date, they should have replaced the motherboard that day itself for complete repair or replaced the mobile. Instead they did temporary treatment and extended the problem beyond the warranty expiry date, for reason well known to them. Moreover, for kind information, I have high regard for Samsung products and use now AC, washing machine, Fridge of Samsung. So I have no other option, but to write to you, as the company is not responsive. .
Hence kindly arrange for the replacement of motherboard free of cost or rather replace the mobile itself as a special case and give instructions suitably.
Thanking you

Radha Gopalakrishnan
Chennai [protected]
18.12.2021

Bought Samsung galaxy M31 4 months back, Since a month later it started hanging issues. I have taken my mobile to samsung service center,
they ask me to replace motherboard at my own cost. how come they do not cover mobile under warranty. They told cost of replacing motherboard is 7500 rupees. Now these samsung customer care called me in an very impolite manner and telling me that display not working.
This is my first time experience with samsung and it was hell worst down to the core. extremely disappointed and dissatisfied with the samsung brand making cheap quality products and selling customers at a higher price as well as not covering mobiles under warranty.. I want to take these complaint to a much higher level so that i can make my point in getting justice delivered to all those who are affected with these kiin of issues with samsung.

We purchased Samsung 496 L double door inverter model Refrigerator in the year 2015 . But after using it for around 6 years it has stopped cooling. Company technician came and checked the fridge and said we can't repair the refrigerator as it has been almost dead. We are quite surprised with the response by the company. We purchased an expensive refrigerator from a reputed brand Samsung. How easily your technicians said all this . There is no way to use your brand products if the company can't provide durable products . Refrigerators should have long life which you are unable to provide. We as a consumer are feeling cheated.

We bought a TV and it stopped working within a year. We filed a complaint for service and it has been more than a month and there has been no action taken by the company. they are neither replacing the motherboard nor exchanging the TV or giving us a refund voucher. They are cheating us. We bought this TV from their GST ROAD SUBHAM RETAIL IN CHROMEPET and their service team is not even picking the calls and dodging us.

My new Samsung fridge is complain for months I complained so many times but not solved

Hi Samsung Team,
This is with regard to my Samsung Wondertainment 50 inch TV that i purchased on 6th August 2020. On 2nd Dec 2021, the TV wouldn't turn on... On inspection by the Samsung service personnel, we were told that the panel had gotten spoiled. We were also told that because the panel comes with a 24 month warranty, the panel would be replaced free of cost within the next 5-10 days time. On 10th Dec, we got a call from the Service Desk stating that the service request has been declined due to non-availability of the panel and a refund of 38000 would be provided as compensation. How am I, as a customer, responsible for you not being able to arrange a spare part that is still covered under warranty.
I purchased the TV for Rs.45, 999/-, and spent an additional Rs.2, 500/- for the wall mount stand... Going by the company warranty standards, I should have still been able to have a fully functioning TV as of today. But because of a shortcoming on your behalf, I will have to shell out an additional 15000 rupees for a similar TV.
There were umpteen TV brands in the market that offered latest technology TVs at a much lucrative price...but we chose Samsung over all of them because Samsung is known to be a premium brand with a top notch Post - Sales Customer Service record. I have lived in the US for over 6 years and have used Samsung appliances at my residence...and I was in awe of their Customer Service. A similar situation in the US would have given me a brand new 50 inch TV at no additional cost along with an apology letter by now. I completely understand if you cannot match up to that high level of Customer Service, but the least I expect from you would be a complete refund of Rs.45, 999/-, so that I can go for a new 50 inch Samsung Crystal Series... Looking forward to your response.

Regards,
Naveen Shet K
[protected]@gmail.com
+91 [protected]

We purchased Samsung Galaxy S21 5g on 10 October 2021 vide order ref. - [protected] via @ICICIBank_Care Debit card EMI facility, however due to some issues the order was cancelled on the same day.

I received email from @SamsungIndia that refund has been initiated and it will reflect in 5-6 working days, however when our bank contacted @PineLabs they did not provide refund stating product is delivered vide id: 13012401

There is clear misccomunication between @SamsungIndia and @pinelabs regarding this issue and it has been ALMOST 2 MONTHS and I HAVE NOT RECEIVED ANY REFUND NOR PRODUCT.

despite my product was not delivered my EMI was deducted and my next EMI is due soon. My substantial capital is blocked due to lethargic behavior of @SamsungIndia & @PineLabs, I raised number of complaints, wrote numerous mails but NO RESOLUTION SINCE 2 MONTHS

WE SPOKE TO FOLL people for COMPLAINT ID[protected]:
1) AMRINDER - Exec
2) NEHA - Exec
3) GAURAV - Executive
4)SMRITI - Executive
5) RAHUL - Executive
6) GURPREET SINGH - SUPERVISOR
We spent apprx 1 hr a day explaining issue to each BT NO SUPPORT FROM CUSTOMER SUPPORT

WE HAVE BEEN MENTALLY HARASSED BY @SamsungMobile and ITS CUSTOMER SUPPORT as they have not been able to resolve 1 ISSUE SINCE ALMOST 3 MONTHS.

We bought this mobile for our moms use @june 2020.the mobile was is a perfect condition like brand new, and all of a sudden the mobile stopped working. the service center people are saying that the motherboard must be replaced and asking 75%cost of the mobile . please do file this complient and take necessary actions as soon as possible. thank you

Hi Fraud people,

We have had a continuous conversation with you guys for the last 2 months but you are only making a false commitment of refund.

When I have already cancelled your product and you also agreed on that even you also shared many emails that you have initiated refund but I never got that and my Bank is charging EMI of every month.

I want to know that when everything was settled in October for orderID # [protected] (Transaction date 6th of October) then why did you people reinitiate the same amount for EMI charge by the bank on 8th of November.

Bank provided me two Transactions ID and shared given details -:

1. 32191869, This one is cancelled by the merchant side and bank both.
2. 33174465, But this transaction is for the newly reinitiated same transaction on the 8th of November by Samsung and your payment partner (Pineslab.com).

Please find some screenshots of your previous emails and tell me what you people doing. You have initiated refund amounts three times but never completed them.
Every time I Email or call you guys are initiating the refund. What is this?

Please find screenshots below-:

1. On 24th October you people mentioned that you initiated a refund of INR 24699 /- on 12-OCT-21 against your order. but what happened? Where is that amount?
If you will say that we have completed that refund then please see what you people mentioned in the 2nd and 3rd points given below in the screenshot.

2. On 12th November you people mentioned again that you have initiated a refund of INR 24699 /- on 12-November-2021 against your order. but again, what happened? Where is that amount?
If you dare to say that we have completed this refund then please see what you people mentioned in the 3rd point given below in the screenshot.


3. On 14th December you people mentioned again that you have initiated a refund against your order [protected].

So, can you guys tell me what's going on? Is this a proper way to do your business?
When a refund is initiated then why it is not completed after more than 2 months?

My Bank also told me that Pinelab reinitiate the claim of getting this EMI on the 8th of November again.

So, on one side (Customer side) you people reinitiating a refund but on the other side (to the bank) you people reinitiating the EMI claim.
So why should I not call you people a fraud?

Please keep me out from this Ghanchakar. This is not expected from a company like Samsung.

Thanks, and Regard
Santosh Singh
On Behalf of Vikash Singh (Order ID [protected])

Dear Sir/Madam,
I bought Samsung F41 from flipkart on 29 December 2020 (Order Id: OD12 [protected]). The phone has seen the service centre four times and still it is badly hanging. In short, sometimes there is a board problem and sometimes there is some other problem and I have not been able to use the phone properly since my purchase.
The last time the service centre and customer assured me that this is the last time the phone is coming to the service centre and it will work just fine from here. My last complaint number for your reference is [protected].
Yesterday on[protected], I again filed a complaint in regard to which I received a call from Gurugram on[protected] and the lady asked me to visit service centre once again (Total of five time in one year for same issue). Now, the service centre people after looking at the phone said they can't resolve the issue.
I think it is highly unprofessional of SAMSUNG and its team to kill my time till the warranty expires and then simply say that the phone is out of warranty.
Your services are not solving my issues and in this exceptional situation where the company gave me a defective phone, I request the authorities to finally exchange this product and give me a working phone.

Thanks and Regards
Umesh Chandra Tiwari
Contact Info: [protected] / [protected]

I have been getting frequent call from Samsung sale and provided offers while purchasing new phones. I paced an order numder [protected] in Samsung shop app on 9th Dec 2021 after paying full amount and expected to get cash back on successful order. However there was no offer provided and I decided to go for cancelation with in 1 day after receiving the new device by calling customer care. The Samsung sale is NOT process my request. As a customer I have all rights to cancel and request to take back the new device and process refund immediately.

I need your help.

Hi,

We bought a Samsung TV from your showroom in GST road, chromepet last year. Within a year it stopped working. We lodged a complaint and they said motherboard is gone and they will replace it within a week if we pay Rs. 7800. Then they said motherboard not available and we will issue a coupon and it has been a month till now no action has been taken by them to either repair or replace the TV. We have been making numerous calls and your staff are absolutely worthless. Are you selling all the faulty products to customers and making money out of this? How can a TV get spoilt in just one year?

Your service engineers are all useless and they absolutely have no idea of what they are doing. We need an immediate replacement of our TV or a voucher to replace it. We thought Samsung is a good product but we seriously regret buying this TV and getting into hell because of your stupid people who are irresponsible in even replacing it or setting it right.

We have been contacting Manickavelu service in charge in his cell [protected] who is absolutely worthless, Shubham Samsung sales rep Mani cell [protected] and boopathi service man cell [protected]. All these people are dodging and giving excuses with no service done or replacement done for TV. No voucher was also issued. We are running for more than a month to get this sorted with these service people. We are going to take it up with National Grievance Redressal commission to complain about this callous attitude of your company if we don’t hear within a day immediately.

Iam using samsung galaxy m21 mobile from last one and half years mobile has autometically hangs sevaral times inthis senario authorised service center says mother board and software problem they rectified under warranty and then extanded my warranty for next year and now mobile hangs with same problem

please solve this problem its branded mobile but we are facing problems

Please do needful
+91 [protected]

I called up at authorized service center for relating if my top load fully automatic washing machine..Mobile no. [protected] at 10:23 am that I picked from google..as I was looking for authorized service center.The person on the other end straight away used foul language n behaved in an very uncivilized manner as he started arguing in a very low grade manner.

I registered a service request at samsung. But no one attend the work after one month.. The service centre is at Trivandrum, karamana.. Please take immediate action.