Samsung India Complaints & Reviews

Purchased S20 in July 2020. After one of purchase, the phone notified on Software Update which was Android 11. After updating the phone, I started seeing Scan lines in the display and the phone was heating up. I cleared all cache and background apps often, yet all of a sudden, the display was gone.
No Physical damage or Liquid damage. Due to the Android 11 software update, the display was gone and shows only White and Green screen.
When I raised this issue initially, it was only 3.5 months past the warranty period. Many users around the globe has raised this issue in Samsung Community forum. This is a known issue due to the Software update.
I'm submitting this complaint so that Samsung will look into this.

I bought the samsung galaxy z fold 3 about 3 months ago and I'm already facing issues with the product. There's dead pixels on my screen. As soon as I put the phone for charging the pixels flickered and went black the next day. I showed the phone to the service centre and they refused to repair it under warranty as there's a small dent on the back of the phone. The tiny dent and the dead pixels are not even on the same level nor are they related in any way. Yet samsung is using any reason to scam customers and get more money. I'm attaching the image of the small dent and dead pixels on the screen

I ordered tv on Jan from Samsung Shop App. Delivery did not happen in time due to technical issues with Samsung logistics and i had to cancel the order. Been close to 2 weeks and still did not get the refund.

Samsung is cheating me. Customer care says 24_48 hours everytime i call, but no progress. Please help.

Dear sir/madam,

I am Babu From tamil nadu, On 4.2.2022 online Service Requested for washing Machine,
properly not reply From Customer care & service Centre.

This Is long Story can you Check Pls.

Regards,
babu

I have paid 4200/- for gas charges for fridge in which i was told about some parts charges, visit charges inclusive, , and gas charges but first of all after paying cash of 4200/- i received a bill copy after 24 hrs that too after calling to the executive and customer care, , and when i received the bill only gas charges of 3850/- and 350 visit charges mentioned there, , i called up at customer care for proper bill mentioning detailed bill for which part i paid what, , customer care executive was so rude bill de to diya hai 4200 pay kiye likha to hai aur kya chahiye, , is this the way to speak to a customer???, , secondly i was shocked about gas charges when the first he told me gas charges of 4200 for my 6 yrs old fridge i think he looted me by unnecessary putting other charges of other parts which he charged forcefully ..

I bought a Samsung M31S mobile on 04.10.2020 for the price of 19500 rupees. It is working fine and I enjoyed using it. Recently mobile OS is updated as SAMSUNG sent notification to do. After that my mobile frequently restarting itself. On 21.01.2022 at around 8PM, while I was watching a movie on my mobile suddenly it got switched off and I had switched it on again. It restarted but it got stuck at Samsung boot logo and not moved on again. I thought it's because of that software update. I took it to Samsung Service Centre. The engineer checked the mobile and said it's a motherboard problem and costs 8000 rupees for replacement. I was shocked to hear that. I requested him to double check it because there's no damage to the mobile, no water damage and all the parts are absolutely working fine. All of a sudden the motherboard became faulty. I came to know from them that M31S, M31, M30, series mobiles have these issues coming. I mailed to samsung head office but they said As the warranty is only for 1 year and in my case it's 1year 3months. They said they won't replace the board at free of cost. I started researched on it. Shockingly, thousands of customers faced this issue for M series mobiles with that OS update. SAMSUNG sent OS update which has a bug in it after completion of their warranty period. This OS might have crashed the motherboard and they started collecting 8000 rupees from each customer to replace the mother board. What a strategy by Samsung to get the business.
It's really shocking and very disappointing to know that the motherboard does not even last for 2 years on which a common customer can expect from the mobile manufacturer that the mobile will last for a minimum 2 years. Usually, display, battery or heating may cause problems for the mobile if it is more than 2 to 3 years old but motherboard will never be an issue. In my case, all the internal components are working fine and after the OS update this issue has arised. It's something Samsung has to take responsibility for. I request the samsung to replace the motherboard at free of cost. The reference number they gave me from head office is [protected].

I have purchased Samsung refrigerator model RT34T4542S8/HL from
Mayuri Electronics on 13 Mar 2020.

But we started slowly facing the issue that the cooling was not proper and all of a sudden there was no cooling so we made a complaint in customer care and they informed that it was due to gas leakage and it was filled again on 5/11/2021
But now again the same issue is occurring.each time we cannot give
around 1500 because this is not fair .
We have bought 4 fridge of same model and in those the issue is slowly coming up.
Either provide me replacement of another model or do the needful.
It is not looking good to have call and provide a complaint to customer care and fill the gas each time

Led tv no display...light blinking problem...please take into notice and rectify the issue as soon as possible

I purchased a Samsung Mobile on 2nd Feb 2022. After 3 to 4 days I started facing issue of screen going blank, auto restart and battery draining. I contacted the service centre of Samsung, the informed that it might be software glitch and they updated the software. As Samsung replacement policy is for 14 days so i requested them to provide me some reference if same problem arises in future you will replace my phone but they are neither ready to replace now nor they want to provide me some reference that they will replace in future. Please help me out for refund, if they cannot provide the customer who has been loyal from past 10 years proper satisfaction in service I don't want the product.

Thank You

Dear sir
We purchased samsung refrigerator on[protected]. Your company providing 10 year warranty on compressor.
After purchasing fridge not working we complain and your service centre has taken fridge at Agra service centre after a week the deliver in working condition. My fridge is not working properly we call logged on your customer service centre. They forward my complain to service centre.
We have complaint on 10 Feb & 11 Feb 2022 for not working of our Refrigerator.
Service Engineer visit on my address. In warranty of our comprassor. He said that we are unable to repair in under warranty. So if you pay the service charges and payment compressor we are able to repair.
We are agree to pay as per charges told by them.
He talked to his service centre and give us assurance for repair of our Refrigerator on Tuesday[protected].
Today we call the service Engineer for his service. he ruidly talk with us and refuce for service. He told us our company refuce for service and cancel your service request.
We are very upset that your company has biggest product portfolio in market. How such manner service provide by company.
Please take my complaint seriously. If your service centre is not able to provide services. Please close them . They are making worst reputation samsung in market.
We again request please take my complain seriously.
My details as per below

First Name : Mahadev
Last Name : Awasthi
Email Id : mahadev [protected]@gmail.com
Contact Number :[protected]
Request type : repair & Maintenance of Refrigerator
Product Model Number :SAM RF RT 36HDR FASL
Product Serial number :
Address : 95 Vaishno dham colony phase 1 Dayal Bagh
Agra 282005
With Regards
Mahadev Awasthi
95 Vaishno dham colony
Phase 1 Dayal Bagh
Agra 282005
Mobile no [protected]
[protected]

A complaint was booked at customer care No.[protected] on[protected] Engineer came on 02/01/2022 and charged Rs.3600/- Promised to send the bill on what sup. Next day we again contacted the engineer as the fault remain the same on the given number, but he did not picked the phone

We contacted the customer care No.[protected] number of times but promised to send the engineer but never sent. The engineer and well as customer care persons are cheating the customers. Please repair my refrigerator and take suitable action against the engineer and customer care persons

S V SAHNI
240(GF)
Gagan Vihar
Delhi 110051

Hi,

My order details are : [protected]

I have recently purchased Samsung Galaxy S21 FE Mobile phone from Samsung website. I have opted for exchange of an old mobile as well. While purchasing the Mobile, I have not received instant cashback of INR 5000/-. I have contacted Samsung support for same and they are giving different reasons every time - I am not eligible for cashback as I have opted for exchange of old Mobile and 2 offers cannot be combined. This is absolutely false reasoning by Samsung as your website shows cashback message even after selecting exchange option.

Sir,
I am a resident of House No.767GF, Sector-21D, Housing Board Colony, Faridabad for the last 2 months. Our locality is facing a Sewer Line blockage problem. THE WHOLE SEWAGE LINE IS BLOCKED & our Toilet pots also are now filled with that dirty & smelly sewage water.

Request you to please take immediate action in the matter.

Yours faithfully
Johnson
Mob.[protected]
House No.767GF (LIG Flat)
Sector-21D Housing Board Colony
Faridabad

Sir,

Please note that the Sewer Line of House No.767 GF, Housing Board Colony, Sector-21D, Faridabad has been blocked for the last 2 months.
Due to this reason, the Toilet is always filled with Sewer line water, and being unable to use the Toilet thereby makes life miserable.

Therefore, request you to look into the matter and do the needful immediately for which I shall be obliged to you.

Anticipating your favorable action immediately.

Regards,
Johnson
House No.767 GF
H.B. Colony
Sector-21D, Faridabad-121001
Mob: [protected]

Machine 3 years warranty 10 time customer care call booking my problem not solved wasrest company

I spoken with rep of samsung customer center Kattappana for last two weeks for repair of my washing machine but they can't provide their service and also not repaired by them till date. They given the answers like their rep will come today or tomorrow and not get any suitable response from their side. As a customer I can't accept the response of samsung customer center Kattappana and also not satisfied of their service.

Invoice number: VRC-S21-00693, purchased Samsung Galaxy A22 6/128GB Black-SM-A225FZKRINS on 27th September 2021 at Ziptech ENTERPRISES. Ltd., VR Chennai, Anna Nagar.
While purchasing they told cash back of Rs.[protected] is there as we used HDFC Bank Credit Card, which would reflect after 3 months but till date it is not reflecting in the statement. If there is any offer you should honor it, we tried with the person in Ziptech either the phone is not picked up or the landlines number is not working.
This is the pathetic state of affairs for a customer.
We did not expect this from Samsung.

We had purchased Samdung Galaxy A22 6/128GB Black-SM-A22FZKRINS mobile phone on 27th September 2021 at Ziptech Enterprises, VR Chennai, Anna Nagar, Invoive no. VRC-S21-00693, they thru HDFC credit card, we have got cash back of Rs.[protected] offer which you would receive after 3 months till date it is not reflecting in the statement. While we contacted the person of Ziptech, they are picking up the phone and the landline number in Google when contacted that is not working it comes.
We did not expect this from Samsung. Hoping some help would be done.

Last year I brought a samsung galaxy m31s with my savings as I thought samsung mobile phones are reliable and i can use it for 3 -4 years without any complaint buti am facing alot of problems in phone as it get freeze every time and restart automatically. When a visited the nearby samsung care, they said it's repairing cost is 7900 . It is the worst situation for me

Fraud seller. Dee Kay Vision Sco 374, Sector - 35b, Chandigarh], 4665454, 5075353, 5075454 — Samsung Refrigerator 415 Liters.

Do not purchase any product from DEE KAY VISION. The product shown is different and delivered is different. Complete payment of Rs. 45000 taken in advance. No hearing of customer. I have informed and visited the seller. Informed in writing to the CEO, The Support Head, The service Head, the grievance department, the customer care, but no one did anything. SAMSUNG - A BIG FRAUD COMPANY.

On the contrary I received a call form SAMSUNG TECHNOLOGIES and I informed him everything in detail. He said I am confused. This is a case of HARASSMENT & FRAUD and that caller converted this case to confusion. I again repeat, do not purchase any product of SAMSUNG from DEE KAY VISION. A huge fraud in SAMSUNG products. No listening of the customer. Finally on 12.02.2022, I have sent a mail to all the concerned departments of SAMSUNG that I will not purchase any product of SAMSUNG in future and I am not interested in any further transaction with any department of SAMSUNG. This message is to inform the innocent customers like us not to purchase any product of SAMSUNG from DEE KAY VISION. The customers are paying in faith and in return no one listens to them. A fraud seller of SAMSUNG products.

I have purchased a new Samsung Fridge 415 Liters on 17.01.2022 from DEE KAY VISION SCO - 374 SECTOR 35 B CHANDIGARH. On the same day, I have did the survey. The Samsung fridge I was shown in showroom of the seller contains a 10 year warranty sticker. He asked 45000 for the same model. I have paid the complete amount in advance. The fridge I have received in my house does not contains any 10 year warranty slip on the fridge. The seller also informed me at the time of purchase that a one year insurance will also be given to us. Today, I have called the customer care no. (Customer care no. of Samsung) and informed him everything. The Samsung person informed me that I have to personally visit the showroom in Chandigarh and ask them the same. I have called the showroom person on phone and informed him everything. He assured me that he will provide me with the required item. I immediately visited the showroom and I was surprised after seeing the insulting behavior of the showroom persons. I have shown them the paper of the fridge and informed them for my visit. They refused me immediately again and again. See how fraud and insulting behavior of the samsung product dealers. They said that there is no need for the sticker. I asked them why you called me on showroom then. This is a clear case of HARASSMENT. I am not happy with the dealing of the Samsung products dealers. I have paid thousands of ruppees and what I get in return. A clear fraud behavior of Samsung dealer. Now I have paid the complete amount and I have incomplete product withy me. Neither I have any information of any insurance and neither there is mentioned on fridge that how much warranty the compressor or other things contains. Fraud dealing by the seller. Today, after asking again and again, he signed and stamped the warranty card. He was informing me that there is no need of any warranty card. Only show the bill thats all. Then why Samsung company is providing the warranty document to be signed from the dealer. See what we are suffering. I want to purchase a new washing machine of Samsung also, around 10Kgs but now I have postponed the same after watching the behavior of the dealer. I am highly harassed and disturbed.