Samsung India Complaints & Reviews

I bought a Samsung M31S mobile on 04.10.2020 for the price of 19500 rupees. It is working fine and I enjoyed using it. Recently mobile OS is updated as SAMSUNG sent notification to do. After that my mobile frequently restarting itself. On 21.01.2022 at around 8PM, while I was watching a movie on my mobile suddenly it got switched off and I had switched it on again. It restarted but it got stuck at Samsung boot logo and not moved on again. I thought it's because of that software update. I took it to Samsung Service Centre. The engineer checked the mobile and said it's a motherboard problem and costs 8000 rupees for replacement. I was shocked to hear that. I requested him to double check it because there's no damage to the mobile, no water damage and all the parts are absolutely working fine. All of a sudden the motherboard became faulty. I came to know from them that M31S, M31, M30, series mobiles have these issues coming. I mailed to samsung head office but they said As the warranty is only for 1 year and in my case it's 1year 3months. They said they won't replace the board at free of cost. I started researched on it. Shockingly, thousands of customers faced this issue for M series mobiles with that OS update. SAMSUNG sent OS update which has a bug in it after completion of their warranty period. This OS might have crashed the motherboard and they started collecting 8000 rupees from each customer to replace the mother board. What a strategy by Samsung to get the business.
It's really shocking and very disappointing to know that the motherboard does not even last for 2 years on which a common customer can expect from the mobile manufacturer that the mobile will last for a minimum 2 years. Usually, display, battery or heating may cause problems for the mobile if it is more than 2 to 3 years old but motherboard will never be an issue. In my case, all the internal components are working fine and after the OS update this issue has arised. It's something Samsung has to take responsibility for. I request the samsung to replace the motherboard at free of cost. The reference number they gave me from head office is [protected].

I have purchased Samsung refrigerator model RT34T4542S8/HL from
Mayuri Electronics on 13 Mar 2020.

But we started slowly facing the issue that the cooling was not proper and all of a sudden there was no cooling so we made a complaint in customer care and they informed that it was due to gas leakage and it was filled again on 5/11/2021
But now again the same issue is occurring.each time we cannot give
around 1500 because this is not fair .
We have bought 4 fridge of same model and in those the issue is slowly coming up.
Either provide me replacement of another model or do the needful.
It is not looking good to have call and provide a complaint to customer care and fill the gas each time

Led tv no display...light blinking problem...please take into notice and rectify the issue as soon as possible

I purchased a Samsung Mobile on 2nd Feb 2022. After 3 to 4 days I started facing issue of screen going blank, auto restart and battery draining. I contacted the service centre of Samsung, the informed that it might be software glitch and they updated the software. As Samsung replacement policy is for 14 days so i requested them to provide me some reference if same problem arises in future you will replace my phone but they are neither ready to replace now nor they want to provide me some reference that they will replace in future. Please help me out for refund, if they cannot provide the customer who has been loyal from past 10 years proper satisfaction in service I don't want the product.

Thank You

Dear sir
We purchased samsung refrigerator on[protected]. Your company providing 10 year warranty on compressor.
After purchasing fridge not working we complain and your service centre has taken fridge at Agra service centre after a week the deliver in working condition. My fridge is not working properly we call logged on your customer service centre. They forward my complain to service centre.
We have complaint on 10 Feb & 11 Feb 2022 for not working of our Refrigerator.
Service Engineer visit on my address. In warranty of our comprassor. He said that we are unable to repair in under warranty. So if you pay the service charges and payment compressor we are able to repair.
We are agree to pay as per charges told by them.
He talked to his service centre and give us assurance for repair of our Refrigerator on Tuesday[protected].
Today we call the service Engineer for his service. he ruidly talk with us and refuce for service. He told us our company refuce for service and cancel your service request.
We are very upset that your company has biggest product portfolio in market. How such manner service provide by company.
Please take my complaint seriously. If your service centre is not able to provide services. Please close them . They are making worst reputation samsung in market.
We again request please take my complain seriously.
My details as per below

First Name : Mahadev
Last Name : Awasthi
Email Id : mahadev [protected]@gmail.com
Contact Number :[protected]
Request type : repair & Maintenance of Refrigerator
Product Model Number :SAM RF RT 36HDR FASL
Product Serial number :
Address : 95 Vaishno dham colony phase 1 Dayal Bagh
Agra 282005
With Regards
Mahadev Awasthi
95 Vaishno dham colony
Phase 1 Dayal Bagh
Agra 282005
Mobile no [protected]
[protected]

A complaint was booked at customer care No.[protected] on[protected] Engineer came on 02/01/2022 and charged Rs.3600/- Promised to send the bill on what sup. Next day we again contacted the engineer as the fault remain the same on the given number, but he did not picked the phone

We contacted the customer care No.[protected] number of times but promised to send the engineer but never sent. The engineer and well as customer care persons are cheating the customers. Please repair my refrigerator and take suitable action against the engineer and customer care persons

S V SAHNI
240(GF)
Gagan Vihar
Delhi 110051

Hi,

My order details are : [protected]

I have recently purchased Samsung Galaxy S21 FE Mobile phone from Samsung website. I have opted for exchange of an old mobile as well. While purchasing the Mobile, I have not received instant cashback of INR 5000/-. I have contacted Samsung support for same and they are giving different reasons every time - I am not eligible for cashback as I have opted for exchange of old Mobile and 2 offers cannot be combined. This is absolutely false reasoning by Samsung as your website shows cashback message even after selecting exchange option.

Sir,
I am a resident of House No.767GF, Sector-21D, Housing Board Colony, Faridabad for the last 2 months. Our locality is facing a Sewer Line blockage problem. THE WHOLE SEWAGE LINE IS BLOCKED & our Toilet pots also are now filled with that dirty & smelly sewage water.

Request you to please take immediate action in the matter.

Yours faithfully
Johnson
Mob.[protected]
House No.767GF (LIG Flat)
Sector-21D Housing Board Colony
Faridabad

Sir,

Please note that the Sewer Line of House No.767 GF, Housing Board Colony, Sector-21D, Faridabad has been blocked for the last 2 months.
Due to this reason, the Toilet is always filled with Sewer line water, and being unable to use the Toilet thereby makes life miserable.

Therefore, request you to look into the matter and do the needful immediately for which I shall be obliged to you.

Anticipating your favorable action immediately.

Regards,
Johnson
House No.767 GF
H.B. Colony
Sector-21D, Faridabad-121001
Mob: [protected]

Machine 3 years warranty 10 time customer care call booking my problem not solved wasrest company

I spoken with rep of samsung customer center Kattappana for last two weeks for repair of my washing machine but they can't provide their service and also not repaired by them till date. They given the answers like their rep will come today or tomorrow and not get any suitable response from their side. As a customer I can't accept the response of samsung customer center Kattappana and also not satisfied of their service.

Invoice number: VRC-S21-00693, purchased Samsung Galaxy A22 6/128GB Black-SM-A225FZKRINS on 27th September 2021 at Ziptech ENTERPRISES. Ltd., VR Chennai, Anna Nagar.
While purchasing they told cash back of Rs.[protected] is there as we used HDFC Bank Credit Card, which would reflect after 3 months but till date it is not reflecting in the statement. If there is any offer you should honor it, we tried with the person in Ziptech either the phone is not picked up or the landlines number is not working.
This is the pathetic state of affairs for a customer.
We did not expect this from Samsung.

We had purchased Samdung Galaxy A22 6/128GB Black-SM-A22FZKRINS mobile phone on 27th September 2021 at Ziptech Enterprises, VR Chennai, Anna Nagar, Invoive no. VRC-S21-00693, they thru HDFC credit card, we have got cash back of Rs.[protected] offer which you would receive after 3 months till date it is not reflecting in the statement. While we contacted the person of Ziptech, they are picking up the phone and the landline number in Google when contacted that is not working it comes.
We did not expect this from Samsung. Hoping some help would be done.

Last year I brought a samsung galaxy m31s with my savings as I thought samsung mobile phones are reliable and i can use it for 3 -4 years without any complaint buti am facing alot of problems in phone as it get freeze every time and restart automatically. When a visited the nearby samsung care, they said it's repairing cost is 7900 . It is the worst situation for me

Fraud seller. Dee Kay Vision Sco 374, Sector - 35b, Chandigarh], 4665454, 5075353, 5075454 — Samsung Refrigerator 415 Liters.

Do not purchase any product from DEE KAY VISION. The product shown is different and delivered is different. Complete payment of Rs. 45000 taken in advance. No hearing of customer. I have informed and visited the seller. Informed in writing to the CEO, The Support Head, The service Head, the grievance department, the customer care, but no one did anything. SAMSUNG - A BIG FRAUD COMPANY.

On the contrary I received a call form SAMSUNG TECHNOLOGIES and I informed him everything in detail. He said I am confused. This is a case of HARASSMENT & FRAUD and that caller converted this case to confusion. I again repeat, do not purchase any product of SAMSUNG from DEE KAY VISION. A huge fraud in SAMSUNG products. No listening of the customer. Finally on 12.02.2022, I have sent a mail to all the concerned departments of SAMSUNG that I will not purchase any product of SAMSUNG in future and I am not interested in any further transaction with any department of SAMSUNG. This message is to inform the innocent customers like us not to purchase any product of SAMSUNG from DEE KAY VISION. The customers are paying in faith and in return no one listens to them. A fraud seller of SAMSUNG products.

I have purchased a new Samsung Fridge 415 Liters on 17.01.2022 from DEE KAY VISION SCO - 374 SECTOR 35 B CHANDIGARH. On the same day, I have did the survey. The Samsung fridge I was shown in showroom of the seller contains a 10 year warranty sticker. He asked 45000 for the same model. I have paid the complete amount in advance. The fridge I have received in my house does not contains any 10 year warranty slip on the fridge. The seller also informed me at the time of purchase that a one year insurance will also be given to us. Today, I have called the customer care no. (Customer care no. of Samsung) and informed him everything. The Samsung person informed me that I have to personally visit the showroom in Chandigarh and ask them the same. I have called the showroom person on phone and informed him everything. He assured me that he will provide me with the required item. I immediately visited the showroom and I was surprised after seeing the insulting behavior of the showroom persons. I have shown them the paper of the fridge and informed them for my visit. They refused me immediately again and again. See how fraud and insulting behavior of the samsung product dealers. They said that there is no need for the sticker. I asked them why you called me on showroom then. This is a clear case of HARASSMENT. I am not happy with the dealing of the Samsung products dealers. I have paid thousands of ruppees and what I get in return. A clear fraud behavior of Samsung dealer. Now I have paid the complete amount and I have incomplete product withy me. Neither I have any information of any insurance and neither there is mentioned on fridge that how much warranty the compressor or other things contains. Fraud dealing by the seller. Today, after asking again and again, he signed and stamped the warranty card. He was informing me that there is no need of any warranty card. Only show the bill thats all. Then why Samsung company is providing the warranty document to be signed from the dealer. See what we are suffering. I want to purchase a new washing machine of Samsung also, around 10Kgs but now I have postponed the same after watching the behavior of the dealer. I am highly harassed and disturbed.

Date: 22/01/2022

Samsung SmartPlaza - Surindra Radios

SCO 1128, near Aroma Hotel, Sector 22C, Chandigarh.

To whom it may concern

I, the undersigned, would formally like to lodge a complaint against Samsung for the below specified reason.

Date of purchase of a Samsung 55” Smart LED vide Invoice No. 202 dated 09:06/2021.

We are noticing from the month of October 2021 when the tv started showing some black marks on when the screen is completely white. To be specific the black marks are only visible on white screen not while running on normal colour channels or black when the tv is turned off. Than we lodged the complaint to Surinder Radio where the tv was initially purchased.
Surinder Radio lodged the complaint vide Complaint No. [protected] dated
January 2, 2022.
Surinder Radio sent there Samsung technicals to attend the complaint on January 2, 2022.
According to the technician require to cleaning Tv ( Which is not more than 6 months old) from the inside because of dust.
We refused to open the television as this is just 6 months old & it is still in warranty and heavy dust was inside the sealed / enclosed TV set that’s why we refused to open the tv and requested to escalate the issue to Samsung as we needed the product to be replaced or a written assurance that if after the warranty there is a issue with the screen Samsung is liable for replacement of the television as personally we have not seen dust getting into a new television just by itself.
Also We want to bring this to your notice that this is not the only LCD/LED we are using as, we have a LG 42” television from the past 7 yers and a Samsung 75” for past 2.5 years and we have never found this type of any issue ever.
This is not a technical fault but a manufacturing fault,
This is also not out of space to say whether this fault happens to each TV set & if not than why it happened to this set. Therefore we say that it may got dust, probably while manufacturing and gone completely unnoticed because of its appearance on a very rare screen.
So, I would like to request you for the replacement of the product, as I cannot have a product which failed to survive less than 6 months in a confined room and required major cleaning under no dusty conditions which clearly indicates that it is not a technical fault rather it’s a manufacturing defect so keeping in view my above said facts replace the Samsung television at the earliest.
Hoping for a speedy response from your side & an action at your earliest convenience would be highly appreciated.
Thanking you,

Your’s sincerely

Anil Kumar Sharma
1070 Sector 28B
Chandigarh, 160002

Dear sir/Madam,

Job sheet Number:[protected]

I am using Samsung A6 Plus Mobile since September 2018, My mobile display was not working last 3 days and i have given my mobile to the Samsung authorized service center below address on,

10/02/2022 4:29 pm and given advance rupees 1000 for changing display

Mobile Seva, Address: Marathahalli - Sarjapur Outer Ring Rd, Aswath Nagar, Marathahalli, Bengaluru, Karnataka 560037

I have given mobile for only Display Problem and my phone was working fine Incoming, Outgoing calls and charging other functions was fine before submitting mobile to the service center,

Before submitting my mobile to the service center only issues in my mobile was Display not working and informed them clearly only to change only display and they told for changing display arround 4800 ruppes with GST

I received call from the service center yesterday 11/02/2022 and they told different issues Mother Board faulty and they told mother board short circuited and telling different issues which was not in my phone,

I visited 11/02/2022 and asked about the issues they told such issues which is not acceptable and cheating me for money, I informed about my concern and faulty was only in display problem before submitting to service center and informed them to check again.

Today 12/02/2022 went to same service center to get the mobile, today they made my battery faulty, Mother board faulty and my mobile is not switched on and they told to get back the mobile and they told if need to service for the mobile they told overall charge 13900,

Toady they are saying different story and
Mother Board---6341 rupees,
Display ----3545 rupees
Battery ----1364 and overall they quoted=11350+Labour charge-350+GST-2106=13806
They estimated 13, 806 for all the parts, they made faulty of my mother board and battery and overall Mobile not switch on now before submitting only display problem for me and everything battery, Incoming, Outgoing and other things was functioned properly

They are totally damaged my mobile and not working they resturn back the mobile to me which is not functioning anything and battery also buldged, They made mother board and all parts faulty and they cheating me

I kindly request you to take neccessary action against them and give me resoultion for this like me so many customers they cheated sir,

Please save us and like me so many peoples are affected due to this service center

Regards,
Venkatesh.S

I received defective product from samsung i call costumer care for return my product and mail them about that but they didn't solve my problem

They keep me waiting and the behaviour of the staff is rude, unhelpful and unresponsive.
When i demand for the complain book they don't give me.

This is Totally Unacceptable from Samsung.
I am not satisfied with the kind of service I have received so far.

Only I have been calling the service number a hundred times, to attend to my problem.

My AC problem - " Low cooling " is persistent from September 2021, still it is not sorted out. (you can check your service records)

Your service people are not able to help or resolve the issue till now. Seems like, they are clueless.
They had done some work on Tuesday 08/02/22, saying they will come back on 10/2/22 Thursday. They DID NOT COME!!

Nothing useful has been done till now, to settle the issue .

Now, I am not in town from Saturday 12th February 2022. And will be back only after few months.
Which means that I cannot ensure the AC is working properly, for the upcoming months.

This deliberate delay from your side in resolving the issue, has resulted in this situation.
I am not responsible for the HUGE DELAY IN THE PROCESS.

Now,
# 1. Either Replace the AC unit.
Or
# 2. Extend the warranty period for an year. Till the new problem is resolved fully .

I truly do not understand how a new AC will create so much problem within few months.

I am making it very clear to you, that I intend to escalate this Issue to the highest level, On All Platforms including social media, in case it is not sorted out today.