Samsung India Complaints & Reviews

Dear sir/Madam.
I have put order for samsung bezel for frame tv on samsung shop app and till now i have not received my order and your customer service support is pathetic after one month continous follow up and calls i am not able to get a proper reaponse rather than delaying tactics.kindly look in to matter.
Order id:[protected].

I have samsung A 20 which auto restarting randomly and when i visit samsung care there 95 % customers were with same problem.
this is default y the company has to resolve the problm or replace these all falty pices that you have made

I have samsung A20 Which auto restarting randomly . but when visit samsung care ive seen number of customers with the same problem.
its not a issue of consumers its something default by samsung itself. which may leads to many people are not suggesting even the mobile shop owners to buy samsung.
huge problem by samsung

I have Samsung m31 and it has purple all over the screen from past days please either replace it or repair my phone I have 3 mobile of Samsung and I find some issues in every Samsung I bought this phone on 18 August 2020

I order a tablet from Samsung on October 4, 2021. A scheme providing refund of some amount was applicable on my order provided we pay through ICICI card, which we did. However, we did not receive the refund and now I have dropped numerous emails, none of which are being forwarded to concerned department.

On 12 Aug 2020, I bought a Samsung Washing Machine from Amazon and I think I made a mistake by Purchasing it. Since the day it was delivered it was down for 3 times and it for the same part. and I have already repaired it 3 times with Payment basis by paying Parts Charges + visiting charges etc. etc. now it is again broken. I don't know what kind of product Samsung is manufacturing. The continual break of the same part is showing the quality of the parts SAMSUNG uses in its product.
I have already spend 1500 or more by giving your technician visiting charges and parts charges in the last one year even if its under warranty. Now I don't understand why I have brought this product for use or give money to Samsung every 3 months.

My service id got canceled by service center regarding screen replacement of galaxy note 10.
Request was regarding home pickup and drop which was approved by Samsung customer care and assigned an ID.

However panampilly, Kochi service center cancelled my id and told me to come to center. Apart from this they asked for my phone password and screen lock as a requirement for quality checks.

Many of my colleagues have faced problems with kochi service center services. Kindly look into the matter.

I had ordered the Samsung galaxy m52 on 13 Jan 2022 on EMI and then I cancelled the order on the same day. But I didn't receive my refund till now(27 Jan 2022). When I called customer support they told me I will get my refund within 7 - 10 days, but it's been 14 days still not received. I wanted to buy Samsung s20 fe 5g on sale with my corporate account which was costing me 32k on 21 Jan 2022 but I couldn't because I didn't receive my refund on time and still waiting. Worst ever experience from Samsung.

Order ID [protected]

I have ordered a 55inch television from Samsung Shop app on 11th of January and it was due for delivery on 16th of January. But I got the order delivered on 24th of January after several calls with the customer care. On 25th of January Samsung engineer came to install it but as he opened the box the TV inside was broken and damaged, its panel is broken and it is not in working state. After speaking with customer care and submitting images of defective product to the customer care still they have not reverted back for replacement or refund process. On caling the customer care they tell us to wait for 24 hours to receive revert on the mail. We are waiting for more than 3 days now to get just the revert Our EMI will be deducted now and we dont have product nor the estimated pickup date and time nothing. Please help us to get this solved.

Davy electronic ( complaint ) fraud by gavy electronics Bathinda dhobi bazar

I have purchased washing machine on dated 15.12.21...@ 24700 ( 9 kg )

Again my relatives purchase washing machine 20.12.21 @ 25492 ( 10 kg )

As per the dealer 3000 difference in between 9 kg & 10 kg.

It's totally fraud with me of rs 2000 rs..

Today I have visited in showroom,

I told him return Back 2000 or change the machine 10 kg product.

Request you to please resolve this issue on urgent basis.. otherwise I will take legal action against of gavy electronics Bathinda..

Regards
Tarun
[protected]

I bought Samsung Galaxy M21 phone about one year ago (which was now out of warranty). But I'm facing the automatic restart issue so that I had contacted customer care and finally approached the Samsung customer care service in gobichettipalayam where they said it was mother board issue and it would cost Rs. 8000 which was a huge amount and they also added that this problem was invariably seen in this model. So provide concession and reduce the amount to Rs. 2000 as I had bought this model with the credibility over the Samsung brand.

Reference number is [protected]. Not resolved by service that suggesting to purchase extra parts which is not required. The agency misleading samsung business. Should samsung look in to it.?

On 22 January, 2022 at 3:30 am I was ordering from Samsung shop app a type c to 3.5 audio converter, but in payment page money deducted but I didn't get any order id in my account of samsung shop page. My account number: [protected], email id: [protected]@gmail.com
Billing Address: 104/5, Jahura Bazar lane, Kasba, Kolkata - 700042
I already contacted and mailed samsung shop customer executive with proper banking details and sms. But they didn't solve my problem and didn't refund my money. My transaction details from bank ( BOI UPI - Your VPA [protected]@okaxis linked to Bank of India a/c no. XXXXXXXXXXX2389 is debited for Rs.649.00 and credited to samsungin.[protected]@icici (UPI Ref no[protected]. Please solve my problem and help me to get my money refund to my bank account.

On 22 January, 2022 at 3:30 am I was ordering from Samsung shop app a type c to 3.5 audio converter, but in payment page money deducted but I didn't get any order id in my account of samsung shop page. My account number: [protected], email id: [protected]@gmail.com
Billing Address: 104/5, Jahura Bazar lane, Kasba, Kolkata - 700042
I already contacted and mailed samsung shop customer executive with proper banking details and sms. But they didn't solve my problem and did give me refund my money. My transaction details from bank ( BOI UPI - Your VPA [protected]@okaxis linked to Bank of India a/c no. XXXXXXXXXXX2389 is debited for Rs.649.00 and credited to samsungin.[protected]@icici (UPI Ref no[protected]. Please solve my problem and help me to get my money refund to my bank account.

I was repaired my samsung a7 mobile with LED display on 1/1/2022. At that time they were not given Bill copy and said that will give after 2days due to server issue. After that we approached for vibrator which is not replaced at the time of LED Display repaired. Then they are replaced vibrator after three days and given Bill recipient that too invoice no is SMOW5JAN22010. and invoice date was 01/05/2022. I don't know why they're given this tax invoice which was dated 1/05/2022. Okay then all are fine. But after 25 days my mobile LED display was damaged without any external impact or without any external force applied on the that. We went today (25/01/2022) to the service center they simply saying that you guys are damaged the part either additional force applied on that or hitted the floor. We are not done anything like additional press or external impact then why this much worst part was replaced to my mobile. This is horrible. We trusting the samsung because the service and genuinity and customer support. We need additional part or our money back. For your reference am attaching mobile photos and bill copy which was given date as 01/05/2022 very shame of service center and samsung.
Kindly do needful.

Battery Drain issue, still not solved. The device is lying in the service center. They are just asking me to go from one service center to another.
purchased in October'21, used less than 1 week. rest all the time, the device is in the service center. They are not agreeing to live to test on the service center. Bill no. is [protected]. That bill number has all the information.

A double door SAMSUNG FRIDGE was purchased on[protected] and was commissioned on[protected]. (MODEL: RT28A3C22CR). Within a short period of time water started leaking on the back side and the complaint was registered and the service engineer came and assessed as HEATER not functioning and replaced the heater after a couple of days. The service engineer has assured that there will be no problem in future. But as expected ( since the engineer was not able to identify the ROOT CAUSE OF THE ISSUE) the problem again repeated. Though the complaint was registered through TOLLFREE NUMBER on[protected], till[protected] no body attended the problem. Again the problem was registered through tollfree number, it was taken as a fresh complaint. This is highly ridiculous and clearly proves their lathorgicness in resolving the issues.
In my strong opinion NOT ONLY THE SAMSUNG FRIDGE IS UNWORTHY, BUT ALSO THE CUSTOMER SERVICE.
HEREBY I APPEAL TO SAMSUNG THAT THE EITHER THE PRODUCT TO BE REPLACED WITH ANEW GOOD ONE OR THE AMOUNT ALONG WITH THE PENALTY (DUE TO MENTAL AND OHYSICAL TORTURE ) NEED TO BE PAID WITHIN 48 HOURS.

The said mobile was purchased in 2019 and since then it is working fine. one fine day it suddenly not switching on then taken to Samsung service center and they have said that Mother board issue and mother board need to be replaced. I heard this similar complaint from the forums and heard that this was happened due to recent patch update from Samsung caused this. without having any issue how come the mother board issue will come in to the device.
I am very good fan of Samsung mobile, now i am loosing belief on the products of Samsung as i have many complaints on the mother board failures in recent months post warranty periods of those mobiles.
Samsung company have to look into the provide the rebated price for the mother failures as this the failure of the product.

I ORDER Galaxy M12 (6GB RAM) MOBILE ON 7TH JAUNUARY 2022 ON SAMSUNGSHOP ONLINE.
Order number: [protected]

BUT THEY CANCEL MY ORDER ON & DEDUCTED 2% CHARGE IN REFUND.

WHEN I MAILED FOR CHARGES REFUND.THEY REPLIED ME:-

''Please note this order placed by you was classified as 'Bulk Order' hence net refund amount would be given after deduction of payment gateway charges & any rewards or benefits provided and used by You for placing the 'Bulk Order' will not be refunded.''

I WANT TO MY CHARGE BACK & PENLTY FOR CANCELLED ORDER AFTER SUCCESFULLY PAID ORDER TO SAMSUNGSHOP.

I have ordered my samsung galaxy m12 from the website of samsung on 21 jan 2022. It was to be delivered today. But the order has not been packaged till now. I have an urgent need of a phone for my work. Please seek into the matter