Samsung India Complaints & Reviews

i have bought a 20' lcd monitor just 3 days ago. but i am see two very small patches on the screen.please help me

I (Manimegalai) have bought asamsung spilit AC on 2006.I have lodgeda complaint that there is water leakage from the machine and a service person came and do something, but the problem remains in the state whe i complied.(date 28.9.10,claim no [protected]).Theni made another complaint on 7.10.10(,no [protected]).The same person came and do something and gone ,but still the problem has not been rectified. I have paid proper service charges.The service branch of the Samsung India is very much lethargic,not talented,and most of all arrogant.Could the problem in my AC machine be rectified and save me from lot of mental agony gifted by your servive team.

Dear Team,

I Bought a SAMSUNG Micro wave owen and a washing machine 3 years ago. Wahsing machine for 10,600 and owen for 15,000. And both were down two months ago. I registered a service call then. Some of their engineer visited us and gave some estimation for both. They said that tub of the washing machine is damaged and the front panel of the owen has to be replaced. I immediately asked them to replace those, for which they said they will come and service it in a week time. We waited for them to come back, but they didn't turn back for two months. All these days we tried calling their customer care but got some response saying that the engineers will attend us in couple of days.

Finally, I got a call from both washing machine and owen enginners. They informed me that they are not in a position to get the spares but instead they will refund some money calculationg based on the depreciation as per their policy.

I boght these products not a decade ago but just 3yrs. Everybody expects as a customer to have a proper support while buying a product for atleast 5-6 yrs. If they can't provide spares of a product for 5 yrs, I would recommend them to not to market it. I may sound sucastic here but I spent my hard earned money for this and getting some reluctant response. Infact I spoke to one of their representative called Mr.Vijay[protected], [protected]) and received some irresponsible answer. He told that he can't do any magic for me. When I asked him to give me the contact number of Customer relationship manger, he replied there is no one as such in their organization.

Being a company of Samsung's calibre and not having a escalation machanism in place, I am telling from the bottom of my heart they need to grow a lot as an organization.

Bottomline of this is I don't need their refund. Instead either let them get it serviced, or give me an option like you take the products back and give me 60% discount coupon. Anyway I am really not willing to buy a samsung product again.

They gave me an estimate of Rs.2000 for washing machine and Rs.1000 for owen.

Complaint number for both is [protected].

i have registered a complaint abt one and half months ago regarding replacement of my headphones. but i haven't got them replaced till date. samsung service centre, ferozepur city is making excuses all the time by mentioning a next date to me of delievery of headphones. i m not saying tht it's total their fault as i was unable to reach the centre at their first mentioned time bcoz of personal reasons. they excused me tht ur headphones are sent back u will get them next week. i just want to know tht is there any fact behind tht excuse because in my opinion the replaced product should be remained with the service centre till the delievery. anyhow leave tht. after tht i visited the centre for almost 5 times, but everydate, i got to hear the next date. when asked abt the complaint website frm them, they made an excuse of having a call with the area sales manager. can u plz tell me tht is there exists any link between sales and service department of your brand.
my complaint was registered on 7-9-2010 and my work order number is WA[protected], MY MODEL NUMBER is AAEP433SBECINU.
and my date of purchase is 1-7-2010

I submited my mobile in service center for repairing on 6th Sept 10 having bluetooth not working. They inform me that it will get resolved in 2-3 days, but after 10 days when i went for mobile delivery they infrom me that touch pad is not working and again it will take 4-5 days. But after doing followoups on alternate day they again asking me to wait for another couple of days. From last week when i call them they told me mobile is ready, but i went there they said it is not ready and you come tomorrow. It will take 2 hours of traveling for me to reach service center from my work place.

Please treat this mail on priority basis.

Phone no. Service Center[protected], 25436500

My Name - Santosh Khirad Mob No. [protected]

BEWARE FROM SAMSUNG PRODUCTS:-

I HAVE PURCHASE A SPLIT A.C. IN MAY 2010. SINCE LAST MONTH (SEPTEMBER 2010) NOT WORKING ( COOLING PROBLEM) & I MADE A COMPLAINT ON 27/09/2010 TO SAMSUNG CUSTOMER CARE & TODAY 13/10/2010 THEY ARE NOT CARE TO SOLVE CUSTOMERS PROBLEMS AFTER RELEATED SEVERAL CALLS. NOW I AM FEDUP WITH SAMSUNG.
I URGE TO ALL WHO ARE GOING TO PURCHASE SAMSUNG PRODUCT IN FUTURE, PLEASE DO NOT PURCHASE BECAUSE THEY ARE NOT CARE AFTER SALE THE PRODUCT.

THIS MESSAGE TO ALL

DEVENDRA KUMAR VERMA
NOIDA
#[protected]

My wife has been calling repeatedly for someone from service to come and look at our refrigerator that has been malfunctioning, for more than 5 weeks. Once, on the phone she was told to turn off the refrigerator and restart to see if the problem would reset, since they thought it was a sensor problem. Prior to that over 6 months ago, the filter was not functioning and till date no replacement has been provided, the standard answer, awaiting part from company.

The contracted company, SS Associates, in Hyderabad is pathetic. Finally today a guy shows up and tells me that I should not increase the temperature. When I asked him if he knew what was the complaint he had no idea. Then he tells me he does not know what a temp sensor is. I had him call his boss, the owner and I told him not to send some school kid in the garb of a technician.

Samsung has no process for logging complaints, tracking the follow up or even ensuring the quality of the technician who shows up at the door. Its time, that the company woke up to the reality that growth cannot be just on new sales, but that after sales service is more important to retain customers.

My wife lodged the complaint from Gachibowli, my community is Jayabheri The Meadows and given that there are only 62 homes and I have provided all the clues to find us, hopefully the company has at least one person on staff to read, respond and react to just complaints.

VERY, VERY DISAPPOINTED.

I have purchased SAMSUNG GALAXY I7500 mobile at Mobile store in Vijayawada. Bluetooth of the mobile is not working ( This is the case with all mobiles of this model). Thousands of customers who bought this mobile are cheated by the company. Kindly take the necessary action and do the needful.

Dear Sir / Madam,

::Greetings:: At the outset let me Introduce myself I’m Abhishek a loyal Customer of Samsung Product since last 4 years. I would like to let you know something very crucial which could seriously damage the Samsung brand Image.
I purchased Samsung G Star ( Model- GTS 5233S) From Noida on 03/06/2010 . & on 27/09/2010 I submitted my Mobile to Service Center located in Noida due to some problem occurred in my Touch screen, Camera & Video clarity. & while submitting the handset they handover me receipt where there was tick mark mentioned on the column Scratches on body / Aesthetics, because my mobile Touch screen had some scratches due to Stylus & I was not concerned about that because I had already guarded it by lamination.

Now, when I went to pickup my mobile from service centre on 30/09/2010 they repaired my mobile & serviceman handed over the handset to me. When I saw my mobile then I found that outer cover of the body which is covered with thin silver striplines was seriously damaged, it seems that it was replaced with some other hand set.
When I objected then Executive of Service centre shown a very rude behaviour on me & told me that in your receipt it was mentioned on the column that your handset had scratches.
At that time I realized something which is very unethical going on that service centre.
So I took decision not to pickup my mobile handset & I refuse to take it back & took back my receipt .
The reason to writing this complaint letter is that I’m your loyal customer & dedicated towards your excellent services since long back. But I could not accept this unethical Services & Behaviour.
& I would not pickup my Handset from the service centre till you take action against them & return my mobile in the prior condition.
Because now it’s a matter of Ethical & Unethical which is directly associate with Company Brand Image. I won’t go any Consumer court until you take any appropriate action, & I would like to keep faith on your justice.
I’m Mentioning the service center Details :-

TECHNOCARE
Shop-117, First Floor, Block-4,
Ganga Shopping Complex, Sec-29, Noida
Tel . No. :[protected]


Thanks & Regards
Abhishek Dubey
M.No:- 91-[protected]

After leaving my Samsung omnia for Software update at the BTM samsung service center within the warranty time period. I did not get my mobile back after repeated visits and calls to the center.It took
2 months and 20 days to receive it back. To my shock it was the same model in a worn out state. The sides of the phone had a big gap, Screen had a lot of internal marks. On talking to the manager, he quickly tightened the screws and claimed the marks are just glue marks. The exterior panel was also peeling. He claimed that he would have the case changed. Till now no response. So samsung might be coming with a lot of new mobile phones....but they have the worst possible service to support them.

dear sir/mam
this is ramu from ramnagar.i bought a samsung mpower569 in reliance service centre in the month of may.but unfortunately the mobile earphones are damaged.then i requested to ordered my mobile earphones in samsung service centre for last 2months ago.but they didn't provide the earphones tillnow.samsung service centres in hyderabad couldn't provide customers what they need.it is better to close the samsung service centres.it is useless for customers.unless samsung service centre like this,customers couldnot do again mistakes to buy samsung products

hi, i m having very bad experience about Samsung Jet mobile. Form last 1 month my mobile is at service station in Ahmadabad ,Disha Service Station its an authorized service station . I m facing problem in call vibration. so i gave that pic to authorized service station. But still my mobile is not running properly . Even when i m at service station to receive my mobile, than some other problems i found in it.

So this is my general advice to all , DO NOT BUY ANY MOBILE PRODUCTS FROM SAMSUNG.

WE HAD PURCHASE FULLY AUTOMATIC MACHINE BEFORE TWO YEAR BUT THE MACHINE IS NOT WORKING. WE HAVE COMPLAINT TO PALI SERVICE CENTRE ON ONE MONTH BEFORE BUT TILL THAT DATE THE MACHINE IS NOT REPAIR BY SERVICE CENTRE.HE TOLD THAT THE PCB IS NOT WORKING AND THE NEW PCB IS NOT AVAILABLE IN COMPANY AND MARKET ALSO. IN THAT CASE WE SUFFER FROM LAST ONE MONTH WITHOUT MACHINE.WE HAD PURCHASE A REPUTED COMPANY PRODUCT BUT AFTER INVEST A BIG MONEY AND REPUTED PRODDUCT THERE IS NOT LISTING. REPLY WHAT CAN WE DO?

TO
THE CUSTOMER CARE EXECUTIVE,
SAMSUNG INDIA ELECTRONICS PVT.LTD

SIR,
I WANT TO SAY THAT, I PURCHAED A SAMSUNG MOBILE PHONE(MODEL NO-S3310)(ITEM NO-[protected])ON DATED 24TH MARCH2010
AFTER USING ONE MONTH MY MOBILE HANDSET HANGING SO MUCH.THEN I RESET ALL THE SETTING AND MEMORY.BUT AFTER FEW MONTH
THE SAME PROBLEM REPEATED.ONE MONTH BEFORE THE SPEAKER,MIC,MP3 PLAYER,BATTERY BACKUP,EARPHONE NOT WORKING.I GAVE IT
TO SAMSUNG AUTHORISED DEALER SERVICE CENTRE(SHREE GURU TELECOMMUNICATION, R.T.NAGAR,BANGALORE-560032).AFTER A WEEK I
GOT MY HANDSET.BUT FROM NEXT DAY AGAIN THE SAME PROBLEM IS GOING ON.
SO, I REQUEST YOU TO TAKE IMMEDIATE ACTION AGAINST
MY COMPLAIN.WHAT ACTION YOU WILL TAKE REPLY ME SOON.
WITH BEST REGARDS,
SAURAV DUTTA,
MOB.NO-[protected]

Hi,
I purchased a Samsung microwave Oven on 24th July 2010 from the nig brand so called “Big Bazar”. It was barely used by my parents as I went out of station when I came back after two months I tried to make something and the M/W suddenly stops and the display was totally blank, I tried restarting it but it dint. Again next day I checked it it was working but in jst another 5 mins it stopped. I called the Samsung customer care ( complaint No – [protected] ) on 3rd sep 2010, they sent some technician next weak after the call he also checked and tried to repair, but as it was a faulty/defective M/W Oven, it did not work and again getting so much heated and stopped.
As the M/W was in warranty period, it was jst two months since purchase date I asked them to replace. I saw the same Model (CE 1031L) in all the other dealer’s shop. But they said since the model is discontinued you have to pay extra money and buy some other model. They were forcing me to buy some upgraded model and demanding more money. It was their fault that they can not fix the current M/W nor replace it and on the top of that were demanding more money.
Later they said they have written to Samsung Delhi and asked them for the money back and I am supposed to wait for 10 -12 days I will get the cheque back. Its not October and 1 and half month since I am following up with them. Every day I call them and listen the same thing it will take 2-3 more days. I am totally fed up and highly disappointed with the Samsung Services.
THE PROBLEM IS NOT YET SOLVED.

Kindly guide me how to get my money back that Samsung has swallowed.
And Kindly take my advise never buy any electronic appliances from BIG BAZAR, they all keep the defective pieces, and you have to follow up a lot to get it fixed . I had a good image about Samsung. But its really a 3rd class brand in terms of services.


Regards
Shari

Dear Sir,

I am Abdul Sajid Khan, from Noida. I bought a Samsung Galaxy I7500 (IMEI No. [protected]) from Spice HOTSPOT on 12.July.10. I got a speaker problem on 3rd of August 2010. So I visited Samsung Service center ( TECHNOCARE Shop No -117, First Floor, Block – IV, Ganga Shopping Complex Sec-29, Noida) on 5th of August & submitted my mobile there they told me that they will repair it within 5 days. After 5 days when I contacted them they told that it will require another 15 days to resolve as they need PBA for this. I told them it is an emergency they told me to contact the Samsung Service center in Sector 18 Noida, when I contacted them they told they required 1 month for this so I didn’t gave them. I again gave my mobile to ( TECHNOCARE Shop No -117, First Floor, Block – IV, Ganga Shopping Complex Sec-29, Noida) on 18th August 2010, What they told me that they will repair it within 15 days i.e. on 2nd of September. On 2n September I visited there they told me to come after a weak i.e. on 9th September again asked for more 5 days i.e. on 20th September.

In between I also contacted on samsung customer helpline they asked me for work order no. as the TECHNOCARE people not offering work order no so I told the customer care people they told me to ask the manager of TECHNOCARE Mr Ranjit mobile no. [protected]( he never pick any call on this). So I personally visited TECHNOCARE & asked them work order no. then only they provide me the work order no ( WA[protected]). They give me this no. on 18th September. Also Customer care people give me the No of Mr. SANDIP Area Mangare Mobile no. [protected] (never picked the call).

So the much awaited day came in my life 20th September as I was supposed to receive my Mobile which I bought with my hard earned money but to my vain they told me to wait for another 10 days or else they will give me a new one, I told O.K.

I visited there on 1st October they told me that they receive the PBA so they are not going me to give me the new one & as they got the part so they need 2 more days to repair it. I contacted Samsung customer care in frustration they helped me to talk with Mr Sandip ( Area manager ) & Mr Ranjit service center manager with the help of call conference. Both of them assured me that my mobile will be delivered within two three days. But it is already 10 days passed still they didn't gave me mobile. They promised me to give me my mobile on 12th of October.

Now as 54 days gone & they didn't gave me my mobile I want a new mobile & a compensation for my suffering.

SIR,
Being a great lover of samsung products, i bought a mobile handset GT 6112 of your so reputed brand on june 18/ 2010. But from the very first day the satisfactory level never met its expected heights. I had purchased this handset without the concent of my parents because they wanted me to purchase mobile of nokia company but i remained stuck to my point and bought this handset and now your company is proving the fact that parents are always right. Till date i am facing alot of problems in the handset, the battery is not working properly, after showing ,battery full option whenever i remove the charger within 15 to 20 min. the battery shows only two sticks instead of showing all five sticks. Sometimes the phone get switched off automatically and many more . Sir , i am regreating on the decision i have taken that time of buying a product of this brand. When i went to service center they were least bothered to listen to my complaints and they kept on confusing me by sending me on one care center to the other.
I am writing this to you in a hope that you will assist me in resolving my problems. Sir I thereby request you to change my handset because it lies in a warrenty period . If no proper action will be taken than i will get the message that you are insisting me and my near and dear ones not to have any further customer relations with your brand.
BILL NO-1680
SR. NO.- TIN-[protected]
AMISHA SHARMA
BTECH STUDENT
(O[protected])

Re:-Complaint about SAMSUNG CTV 29”Ultraslim Type 29A-73 and Our complaint still remains unresolved.
We have to notify on the request of our client Mr. Kartikeya Verma A-122, Sector-15 Noida.(U.P.)Pin201301.,as under:-
Our client Mr.Kartikeya Verma purchased one Samsung CTv 29”Ultraslim mode CS29A730EL for Rs18000/-with one year manufacturer warranty and two years extended warranty from[protected]. Warranty code 2122. along with whirlpool Refrigerator from your Croma outlet Ansal Plaza Knowledge Park Unit No.AG16-21-22 Greater Noida.(U.P.)Pin201308.on[protected].Invoice No.179-4610.
The said purchased CTV became out of order on[protected] and complaint was made to toll free call No[protected] on[protected] as local Croma No. was un -functional. Same day a Samsung person on the way to Gaziabad visited and checked the CTV and said tube is very weak and other parts are also non functional .He will come within two days with parts and remote ,and instructed us to keep the CTV off. CTV is off since then, but nobody came to repair .He did not give us his telephone no.
Again report is made on[protected] to phone no.[protected], complaint no.3631. On[protected] samsung repair centre call came and said they will come on Saturday[protected].But nobody came. We rang up Samsung on[protected] they were avoiding the calls and did not give proper reply .
Again report were made on phone no.[protected] on[protected] ,[protected],[protected] but CTV remains out of order. All this period they made us to wait at home for the repair purpose and CTV was kept switched off as per their instructions.
On 8-10-10 at about 16:15 hrs, A Samsung person came for repair. He re-soldered some of the parts on the CTV board and said TV is working alright ,Even after our repeated request that TV is having netting, Images are not clear, having horizontal broad white line on the top side of TV and some sort of cracking sound in TV still persists. He handed over remote control at cost of Rs 125 and took our signature in rectification form which we signed to avoid unnecessary argument with that person.
Our complaint still remains unresolved.
We hereby request that aforesaid CTV to be replaced within one month of this letter .In case you don’t comply with our request we will be compelled to approach competent court at Noida/Grater Noida for replacement /payment and damages for harassment and legal expenses at your risk responsibility and cost.

This is Jaydeep Nandgaonkar and i am writting this complant according my mobile phone 2 months befour i took a new samsung galexy s 19000 , and have to tell u that now it is not working proparly . Means that whenever i charge it the mobile become hot and when ever i charge it complitly after 4, 5 hours the battery of mobile bocome low without useing it. I have already given my mobile to samsung mobile service but still io am faceing same problem so please help me

DETAILS:-

MODEL-GT S3653
WORK ORDER NO: [protected]
S.NO: RW 1 SA 35830L
IMEI NO:[protected]




I Gurpreet Singh will be highly obliged if the samsung mobile care centre sec-22 refund the or replace my handset. Its been so long that i have been comlainng either they are busy among themselves or not responding to my phn calls. I m really sorry but i have to say they give me a negative response each and every time. I got some problem with my handset, i gave it to sec-22 mobile care centre under guarantee period on 11 august 2010 they gave me a time period of 10days bt nearly after 5 days they called me up & told me that either they will replace or refund the money of my handset in 30 days but after 30 days i went there & they told me to take your handset after few days.After few days when i again visited there my complaint was unsolved & asked me to contact Mr Vikram Kaushik ( Manager of Samsung Care ) Chandigarh. He also assured me that i will get my handset with in few days but i didn"t got any positive response even from him. I called him many times but he always delay the time period. After being unsatisfied i called up Delhi Samsung Care more than 20 times bt i got negative response from there as well. They always assured me that they will contact me within 24hours but i never receive their call with in the given time period. By getting no response from there i call them again myself but even they led me to disatisfication. I anicipated that my complaint would have been taken in your consideration but it was like always. Its always 2months but i didn't receive any positive response anywhere. I m sorry to say but i m waitng till monday after that i will take some serious step definately.