Samsung India Complaints & Reviews

Dear All ,

We have bought Samsung Refrigerator , Model RA23WBSS as on 08/10/2009 , from M/s ARCEE Electronics ( Navi Mumbai ) Maharashtra.

On 16th Sept 2010 we have noticed that the Referigeratori was non operational due to some technical problems hence we have contacted to the Samsung Service Centres from 16th , 17th , 18th, 19th Sept 2010 , fortunately I was able to communcate with Samsung on 20th Sept 2010.

Before communicating with Samsung have contacted to M/s ARCEE ELECTRONICS , NERUL , NAVI MUMBAI But ARCEE has advise us to contact Samsung Electronics Directly and washed away his hands as well as responcibility of after Sales Services to be proOvided to the CUSTERS....

In the books of ARCEE ELECTRONICS Customer WO HAI JO KASHTA SAY MARTA HAI......Pls take note of this,,,,,,,,,

Further to the telcon on 20/09/2010 , Samsung has given us Complaint No. Registerd , with them as follows BP No.[protected] Dated 20/09/2010 @ 04:12:49 PM recd via SMS.

Appreciated that the Rep. of Samsung has visited my residence and made his initial inspection on 21/09/2010 and assured us that will be coming to sort out the problem on next day which was 22/09/2010.... but till date NOTHING HAS TAKEN PLACE IN A +VE MANNER TO SOLVE THE PROB..

Kindly look in to the matter and advise us to sort out our prob.. or else would like to Re-Deliver the product back to M/s Arcee Electronics as it is UNDER WARRANTY.....

Regards
Prashant Jadhav
+[protected]

Our one year old installed Samsung window AC was not cooling & there was ice formation on the evaporator coil. A complaint was lodged at the toll free number of the Company Samsung. The complaint was attended after 20days . The service personnel from Samsung took the AC to their works & installed it back free of cost as it was covered under the Warranty period (Date of purchase 15/08/09).

Within 10 days of the installation the same problem of Icing on evaporator started occuring & the AC is again not cooling. After repeated complaints the Samsung representative visited my house once & returned back without addressing the problem.

The service response by Samsung is regrettable. Kindly help me in rectification of my window AC.

Regards

Vikas Sharma
Mobile - [protected]
C-2377, SECTOR-2, GUWAHATI REFINERY TOWNSHIP
NOONMATI, GUWAHATI - 781020

The Details of my mobile is as follows
Phone model: Samsung Corby
Make: GT- S3653FOAINU
Last used No.: [protected]
E-mail for communication: [protected]@gmail.com
Missed date: 18 Sep 2010
IMEI No.: [protected]

Please let me know the right procedure to track it. I kept my mobile tracker on and received a Msg from the new no one which must have stollen my mobile.that no is [protected]. Please help.Thanks

Prarthana

I am using Samsung Model S3310

My complaint No:WA[protected]

IMEI No: [protected]


I have given my mobile complaint in your Ghatkopar Service center on 17th Aug2010 & my mobile warranty is expire on 24th Aug2010

They said your mobile has PCB problem & they kept my mobile to replace the PCB & said after 15days you will received your mobile

But they kept my mobile 1 month & gave me & said me now your mobile is Ok

But after 1 day the mobile is showing same problem & now they are not ready to listen anything.


Please help us advice


Appreciate your immediate feedback


Thanks & regards,


Vijay Dere

[protected]

please Tell me when i will conect data cabel it show only mobile but is not showing in computer as found new hardware

324 days ago by Paras Ghedia [send email]
CAn you please let me know how can i get th data cabel work on my pc and how can i use the syncronice programe

318 days ago by Atul Mhamane [send email]
dear sir i forget my phones unlock password pls send me how can i open my phone?

286 days ago by Sanket Yawalkar [send email]
sir, my phone shows watermark on picture after zoom.

274 days ago by Jensenm [send email]
forgotten my password for my samsung s3653. can u help?

258 days ago by Yogesh [send email]
i Have Samsung GT-S3653.What Is Default Password For It.Memory card, Music Player, My Files Wants Password.

251 days ago by Amar Ugale [send email]
What is the default password for Samsung Corby . It is no where written in the manual . Can any one please provide me with this .

245 days ago by Mihir J Sheth [send email]
i forgot my password can anybody tell me hw to reset and wat is default security code?

240 days ago by Khushal [send email]
What is the default password for Samsung Corby GT-3653 .It is no where written in the manual . Can any one please provide me with this .CAn you please let me know how can i get th data cabel work on my pc and how can i use the syncronice programe

238 days ago by Nienne [send email]
why can't i connect to internet using my GT-S3653?please tell me the process.

229 days ago by Faizan [send email]
i have forgot password of samsung corby s3653 plzz help..

200 days ago by Yogesh Sharma [send email]
sir my complaint is that ihav smasung corby gt-s3653 in this hand set the txt msg memory is 500 msg but afetr recieving 200 msg it shows msg memory is full so why it show

199 days ago by Jubin Baby [send email]
Sir i forgot my sim passward and i try many times but not accept it . what can i do.

196 days ago by Mani [send email]
What is the default password for Samsung Corby . It is no where written in the manual . Can any one please provide me with this .

193 days ago by Tejas Prajapati [send email]
Wat is d default password of gt-s3653 corby regarding my files, memory card, unlobk codes n plz provide me email settings of this mobile on my mail

192 days ago by Shivnath [send email]
sir i want set memory card password

190 days ago by Rajiv [send email]
sir my complaint is that ihav smasung corby gt-s3653 in this hand set the txt msg memory is 500 msg but afetr recieving 200 msg it shows msg memory is full so why it show

190 days ago by Swapnil Madke [send email]
sometimes my mobile masung corby gt-s3653 has been lost his touching sensor... when i go to write a sms button cannot touch...if i want dial no. it didn't get to dial. it dial another no as i do not want...so what can i do? is this anything is in my mob...?can i take it in samsung care shop?

Ref. No. AQ/W-1/298/2010 Dated 4/9/2010

To
Samsung India
10-A, Lee Road,
Kolkata – 700020

Sub:- Complaint against Service
Ref:- AC Model AW122GBETL, Sl. No. A924PZAZ400098

This is to bring to your kind notice that we had bought this 1ton AC from your dealer Khosla Electronics Pvt. Ltd. At 25/1, Shakespeare Sarani, Kolkata – 700017 on 15th April 2010 vide their Tax Invoice No. ST/4878.
After giving good service for a few months we found the cooling of the AC to be considerably low and we put a telephonic complaint on 20th September 10. Your service personnel attended the AC on 22nd September 10 and informed us that the cooling coil was choked and it needed to be taken to your service centre for necessary repairs.
Your service centre rep. took the AC on 24th September at around 7PM and assured us that the AC would be back within 2/3 days. Even after daily interaction with your Call Centre and your Service Centre I have not received my AC duly repaired till date. It may kindly be noted that I have personally been calling your service call centre and your Exclusive Samsung Service Centre Ms Vision Cool Services and am being told that they will look into the matter and deliver the AC as soon as possible but nothing has been done till date and my AC still lies at your Service Centre while I have to sit in this heat without my AC.
I am sorry to state that your Service Centre is incapable of carrying out the necessary repairs on priority basis due to which customers like us have to suffer in this intolerable heat and this puts a bad name to your organisation.
I would like to point out here that if I do not receive my AC by 5th October 2010. you may as well keep it with you as I will be forced to buy another AC which will certainly not be a Samsung and I will not have any place to install your AC as it will be replaced with a new AC and in which case I would like to have my money refunded immedietly.
This is for your kind information and necessary action.
Thanking you,

Yours truly,
For AQUA CRAFTS



Rajendra Sha

Dear Sir,
I had lodged a request for replacement of a turn table on 25th Aug, 2010. I had purchased the Microwave in April 2010. I was told that the engineer would call me in a day or two. The engineer did call me the next day and promised that the replacement will be done in a weeks time. I have been repeatedly calling Customer care for the same issue and each time i was promised that the part was unavailable and it will take a weeks time. It is now more than 1.5 months old and the issue has not yet been resolved. I think this is the worst customer care service i have ever experienced in my life in my dealings with various companies. I have spoken to atleast 10 executives, supervisors and each one of them promised that a feedback will be arranged but not one call after the first one. I have to keep calling up and i am put on hold for about 15-20 mts each time.
This is a nightmare for me and if this issue is not resolved to my satisfaction in a day or two i am going to escalate this issue and start publicly asking people not to buy any Samsung products because of the worst ever Customer care service. The promises made are all false and there is no sincerity in it.
Srinivas
Mobile No. [protected] e-mail id: [protected]@rediffmail.com

I have purchased samsung mobile GT -1085 from thane on 20/03/10 and after 6 month it gets automatically dead. I have given my hand set to customer service center at chembur for repairing but they are saying that they are not having its motherboard with them and whenever they get it from HO they will replace & inform me but after 15 day they have not called me & even they are not picking my phone also i.e not picking the call on land line and given the wrong cell no to us.The service center address are # Ccom Services 2,Jagdish Bldg,Plot No. 185,Off. Fine Arts,15th Road Chembur-71.
Please do not purchase the samsung mobile b'coz of faulty product & poor customer services across india.

I bought Samsung Monte (S 5620) two months back. On 26th its touch pad stopped working. So I gave it to the service station near JM road, Pune.

I had asked them if i could get it back before next weekend (i.e 30th OCt), they promised me that I will be getting my phone in 3 days from then. When I called them on 29th Sep. they said the TPS is not available as it is month end, so it will take 2 more days. I tried to call, but no one would answer, so I went to their office on 1st October, I was told still the part is not available so check after weekend. Even after I told them each time that I badly need the phone as I have only one handset. The lady attendant misbehaved and started shouting at me that I wont get it before 4th.

On 4th, today, I called them again, After trying their number for 1 hour, I finally got a lady attending it. She again started shouting that I won't be getting my phone before 10th. I told her i need the phone, she replied you can take it and get it repaired from someone else. Finally after lot of argument I got so called "manager's" no called Mr. Nitin. I have been trying that number but no one answers.

This behavior is not tolerable. Samsung should really look into it. If the service center employees are so misbehaving, they better teach them some manners.

Thanx and Regards,
Sharvari Apte

Respected Sir/Madam

I missed my mobile on[protected]:09AM in Delhi.

My mobile model is SAMSUNG DUOS C5212
The IMEI number is [protected]
Please track my phone, lock it & give information to the following no.
me:- [protected]
Police Station Halsoor, Bangalore[protected]/22942540
mob:-[protected]
I have many important details in it.

please do the needfull.

Dear SIR,
I have using 3 PCs. one is at my Home and the other 2 are at my office. I usually down load or create some files or programs or software and simply write the same into a DVD(frontech) using my HOme PC DVD writer and get the DVD to my office and down load or copy them into the 2 PCs. And, I usually write multiple times into the DVD disk.
Yesterday, I copied files another time from time my Home PC and tried to read from 1 PC of my office. Suddenly, I exclaimed that, the DVD is showing No matter in the DVD disk and the auto play asking to create a new data DVD or music DVD. Then, I immediately tried the DVD to read in the other Office PC. The all the files are visible and avail to accessible to me. More over, the DVD again gave same trouble to me on my Home PC. Today, I again tried to open on 3 PCs and got same results one PC is able to read and the other 2 PCs are failed to read and the auto play asking to create new DVD.

I particularly, can tell that the 3 systems' DVD writers are having same Anti-Virus software but OS is different. At my home, Windows 7 ultimate and at my office in 2 PCs Windows XP professional OS is using. I am feeling very inconvenience with this problem. Is there any mistakes would taken by me. And, the PCs at my office are working with PEN Drives

Hence, PLEASE ADVISE ME TO OPERATE THE SAME DVD disk ON ALL THE COMPYUTERS.

Yours sincerely,
bitras

duos touch screen W299 cheats customers with respespect to features , quality and reliability.
>Bluetooth - complicated and mostly un retrievable.
>2 mp camera quality poor and alike vga.
>Sound out put on the speaker at <14> is very low.
>WAP / VOD - bogus.
>opera mini support is unreliable.
>Start up problem after few days , File system start-up please wait a message appears when a green >screen pops up and the phone hangs.
>Videos are poor quality.
>File transfer and move is complicated.
>popular formats like 3gp mp4 etc are not supported.
>Software support is not extended by the company's website.
> Phone speakers are erratic and problematic.

This phone is actually not worth 4500INR., it is cheating customers to the tune of Rs 5000INR per pc.
Better reliability and performance is obtained from Rs 3K chinese mobiles. and spice QT56 , D5555 is really worth investing . They would give their best in Rs. 5000.

ADVICE- PROTEST and DONOT be CHEATED by SAMSUNG MOBILES any more.

IF you have disposable money please save but donot give it to SAMSUNG MOBILES. THEY HAVE FORGOTTEN TO INSPECT " QUALITY" BEFORE DELIVERY.

I was lured by the personality of the Indian Samsung brand Ambassador , Mr. Aamir Khan. to buy this product. SO PLEASE BEWARE OF SAMSUNG MOBILES, NEIGHBOURS .

Dear sir,
This is to inform you that, my front load washing machine is not working properly. I had already complained about the above in your service centre atleast 3 times. From there, one of your engineer came, told about the fault and went away by saying that it needs a new motor.

I again complained there but they showed no response. Kindly send someone to alter its fault as soon as possible.
Thanks
B.K. Seth
H.I.G.-18
3, Circular road(Green colony)
Allahabad-211001
UP
Ph no.- [protected]
[protected]

I have purchased Samsung Microwave Oven model no CE103VD, Sl no 21437DBS802743D, on 25 Jan 2010,from Sterling Enterprise Agra. Since beginning this oven is having problem i.e. Whenever we roast/bake PAPAD or PIZZA, the centre portion about 1 inch dia remain uncooked.
At the same time we did not get working DEMO of this oven.
For the above, I have lodged complaint no [protected] on 12 Sep 2010, but the same was not attended by Samsung service engineer. After making a daily call to Samsung Customer Care Ceter and approaching M/S Sterling Enterprises Agra, service engineer visited on 27 Sep. Unfortunately problem could not be shown/solved by him and he promised that he would visit again with his senior Engineer. One of their service engineer told us that design of this oven is such that centre portion would remain uncooked which is incorrect and not prevailing in microwave oven of other brand
Since than I am calling Samsung costumer care centre daily & every time being told that today service engineer would certainly visit. But no one visited so far.
Requesting for an URGENT action/solution
Arjun Dev Ahuja

We took samsung dubble door refrigerator in April 2010. It has bend mark on the front side of door from the date of purchase. we did complaint to shopkeeper lots of time & follow up him from last 5 month but he is not taking any action on it.

So, I kindly request you please advise us & solve our problem as early as possible

Thanking You,

Regards,

Shubhangi
[protected]@rediffmail.com
[protected]

I PURCHASED THE DIGITAL STILL CAMERA MODEL D860 ON 09.01.09 FOR WHICH THE COMPANY OFFERED 2YRS WARRANTY ALONGWITH ONE YEAR EXTENDED WARRANTY.
THE CAMERA STARTED MALFUNCTIONING WITHIN IT'S WARRANTY PERIOD. THE CUSTOMER SERVICE CENTER AT JAMNAGAR (DIYA COMMUNICATION) TOOK UP THE CASE ON 21.07.10.
I WAS ASKED 2 VISIT AFTER A WEEK. THE SERIES OF VISITS CONTINUED FOR MORE THAN 08 WEEKS IN WHICH THEY EXPLAINED THE CAMERA HAS BEEN SENT TO AHMEDABAD FOR HIGHER LEVEL RECTIFICATION.
I GOT MY CAMERA BACK ON 29.09.10 IN VERY BAD SHAPE. THE OPERATIONAL CAMERA WITH INFERIOR PICTURE QUALITY WAS RETURNED BACK WITH THE DEATH OF ITS POWERING ON. THE CAMERA REFUSED TO SWITCH ON EVEN AFTER PUTTING FRESH PAIR OF BATTERIES.
THE CUSTOMER SERVICE CENTER HAS ADDED MORE WOES TO MY WORRIES BY MISSING THE DATA CARD OF THE CAMERA.

On 24th of september , 2010, I Mrs. C Dasmahapatra purchased an AC (1.5 ton split ac) from Samsung (Dealer: Great Eastern Appliances Private Ltd. address- 20 old court house street kolkata 700001. ) against a cash payment of rs. 22000 only. The same was delivered to me on 26th of september 2010. The installation unit of Samsung arrived at my house on 28th of september and found that the outdoor unit compressor did not have any gas content. They installed the indoor unit and went away. We communicated with Great Eastern company and Samsung simultaneously from that very moment but till date no action has been taken. Only a technician has come over to my place to reconfirm the problem. They are even not giving any guarantee of replacing the defective outdoor unit with a new one. Instead they are trying to repair and resend it. They are not sure about their time limit and are giving us absolutely hazy updates, after repeated contacts from our side. We have a serious patient at home so we wanted a quick installation, but we have just turned out to be puppets in this show. Thus we want that stern action should be taken against so called renowned companies. thank you. contact no. [protected]

This one of the worst phone from samsung. when i play song from memory card .the person who is calling to my number will get network unreachable .but from phone memory it work fine.

Please dont buy this phone.

Dear All,

I am residing in Jamnagar, Gujarat. I had provided my Samsung Mobile Model W299 in local service station of Samsung Company in Jamnagar as on 04/06/2010. Still I have not received my mobile, reason being it had been lost by service centre personal and I am taking follow-up of the same since 3.5 months.
I am receiving very vague replys from service center manager Mr Himanshu (mobile-[protected]). He is not providing response at all. I am very much annoyed from his misbehavioiur and his vague replies.
I am also taking follow-ups from Area Service Manager Mr Hardik Soni (mobile-[protected]) since last three months but he is also not taking any action. He is also not responding very well.
Follow-up of the same has been taken from Gujarat Service Head Mr Yogesh (mobile-[protected]). He is not attending my calls even.
No one is responding for this case. I Had bought this handset worth Rs 12500/-. Date of Purchase is 20/09/2009.
Serial no of the work order copy provided by samsung service center is A0000017B69C8C.
Original work order copy is with me. Request you to kindly resolve the matter on URGENT BASIS. as I am very much afraid for the service provided by samsung service center.

Thx. & Rgds.,
Binjesh Patel,
M#[protected]

This complaint is to inform the mismatch between the feature-information(specification) given in the SAMSUNG Mobile website and the features given in the original products- SAMSUNG CHAMP GT-C3303K & GT-C3300.
In the SAMSUNG MOBILE Indian website everyone can find these mismatches if he or she has carefully checked the new SAMSUNG Champ mobile.
1. In the website (http://in.samsungmobile.com/mobile-phones/samsung-champ-camera-c3303-specificat...⇄ we can see the mobile specification where we can find camera option is shown VGA. But when we check the 3D view of the phone we can find 1.3 Megapixels camera in the back side of the phone and we can see it in all advertisement pictures of SAMSUNG Champ . But in the original phone there is only a VGA camera.
2. In the website (http://in.samsungmobile.com/mobile-phones/samsung-champ-camera-c3303-specificat...⇄ we can see the mobile specification where we can find connectivity option where WiFi is shown YES. But in the original phone there is no WiFi option.
Is SAMSUNG cheating with its Customers by giving two fake specifications of SAMSUNG CHAMP mobile? SAMSUNG mobile should correct these mismatches.