Samsung India Complaints & Reviews

samsung star white touch screen not working for last one month i visited on samsung service center near sec 10 gurgaon. they said sir plese come after 7 days and u will get new touch screen but i m visited every week after seven days i asked to the service center manager mr. Ashraf then he told me that u have to be submit ur mobile hand set and at the time of my first visit service center executive told me sir u can take ur mobile handset with u we will tell u after seven days now my one month complete and i didn't received any touch screen i dont no why they r not taking me seriously.

my self is harvinder singh,r/o 212,street no.1,village gopalpur,delhi-110009.i am purchase a corby mate,model no b3313 on 9th of september 2010.problem is occur on display automatic charging shown.i gave the phone is near by my place aditya infotech ltd.,ashok vihar,central deep market,delhi-52.centre manager said,the charging board is replaced with in 10 to 15 days.so i am kindly requested to samsung company to replaced my phone.

I purchased a brand new Samsung LED TV in Mumbai on Monday13th Sep. The dealer delivered the TV on the 13th and informed me that someone from Samsung would install the TV the next day. I was provided a reference number from Samsung - [protected]. I have been following up every single day since 13th for someone to come and unpack the TV and install it. Obviously, I dont want to do it myself. After spending 43K on the TV, Im unable to use it...

Hi
Am Ranjith from Palayamkottai. I bought an SAMSUNG 26"LCD TV in 2007 from a dealer "Jainsons" in Palayamkottai. While purchasing the TV the dealer said, "after purchase samsung technical person will com to your home and explain about the details of TV, and he said if you need wall mount you have to tell us".
After purchasing the TV i asked about the Wall mount to the dealer, they said currently there is no stock and when it is available we will let you know through phone.Most importantly they didn't say anything about the wall mount that customer has to purchase it within a year.

I am working in bangalore, so i cant able to keep in touch with them, and i trusted them. so when ever i come to palayamkottai i request for wall mount. But they said we will provide next week, next month, like wise it goes on.

Now am working in mumbai, i want my LCD TV in mumbai. So i need of wall mount. For that, last month{August} i gone to my native palayamkottai for gettting the wall mount.when i approach them, they said "now all the people are changed in our showroom and we cant provide wall mount for you, because it is already 2 years gone, so you need to purchase wall mount from the samsung service and the cost of wall mount is Rs.800 [Rs.500-wallmount+Rs.300-installation]".

Now i cant able to give that much amount to get this wall mount, because in 2007 i paid the full money in cash for LCD, and the wall mount should also belongs to me.

So am requesting you to provide me an wall mount for my LCD TV.Because all the problems are from dealer & service only.If you cant able to provide i have to approach the court.

Thanks
Ranjith

Hi,

I had purchase a samsung mobile (Metro C3200) before 1 week only. I purchased first time of samsung product but i m facing prob in my wirless bluetooth. It's very slow and i m not able to data transfer fast. it's taking too much time. pls suggest what should i do. i m very fade up with this prob.


Deepti Pal

Be ware of Purchasing any product of Samsung as they will harass you this much they you will decide to not to go with SAMSUNG any more.

Purchased LCD Samsung Full HD TV 37” on 7th Dec 2009, for Rs 49,500/- from Satnam Plaza M 42 – A, 1st Floor, M Block Market, Greater Kailesh – I, New Delhi

On 10th September, 2010 LCD Samsung gone down, it was not working at all.

Registered the Complain on Samsung Customer Care Center

Ph: [protected],[protected], [protected] or[protected]

They have given the Complain Number: i.e. [protected] and Customer Care Address your complain will address within 24 Hr.

On 13th Sept 2010, the service engineer call at 6:20 Pm he said he would be coming to repair the LCD TV. The Service engineer Name was Mr. Khalid.

Once he arrived at 7:10 Pm, without checking the LCD TV he said PCB is not in order and need to replace. I said go ahead and change it. He said the part is not available and need to come from Chennai and it will require 15-20 days to get from there.

At the same time I called the Manager of Customer whose name is Mr. B.R Rizvi at [protected] the time was approx around 7:30 Pm he said he will let me know the status for the same by tomorrow i.e 14th Sept 2010 by 12:00 Pm.

When the call did not came from Rizvi till 12:30 Pm I called him and asked what is the status for the same. He said it will be take some time to bring the part and might be done by 18th Sept 2010. When he was not sure I asked him to send me the mail regarding the same so that I should have some written evidence what ever he is saying is correct or not. After saying so many time he said mark me a blank mail on my ID i.e br.[protected]@partner.samsung.com

Once I sent the Test mail and inform the same he said you will get a mail from my side within 24 hrs. I said why you are not mailing me the same now he said we can’t do. In the mean time I talk with Support Officer Mr. Kamal Khan at [protected] discussing the same thing. But he also not helped like the others support executive of Samsung.

Also, talked with Samsung Customer care on 14th Sept 2010 discussing the same. Always they have the started line will arrange a call back to you.

But frankly speaking No ONE CALLS.

On 15th Sept talked with Samsung Customer Care again tried to managed to talk with Floor Supervisor with Ms Madhulika and said I need to have REFUND of my Product as I am no more interested for the repair or replacement She has provided me the Number[protected] she said it’s the Refund & replacement Number of Samsung.

Tried the number for more than 5 Hrs the bells goes but no one receive the call. Just see how disgusting is the service of Samsung.


If you are thinking to Buy any Product of Samsung Just read these and decide yourself whether you want to go with Samsung or with some Better Quality Products which are available for much Cheaper Price and Better Service:-

1. How long the customer have to wait for the service?
2. Customer has paid huge amount for LCD TV i.e Rs 49,500/- how he can afford to wait for watching the TV for 15- 20 days?
3. If the Service Engineer are not sure about the problem when it would be resolved. They should atleast provide by Stand by TV provided. But they have not done. As they say they don’t have any.
4. They Challenge they are NO 1 in LCD TV but sorry to say they don’t have the Parts for the same. As they say the parts are lying at Chennai.
5. The customer care people for Robots they just take the information from you and nothing they do. No call back is arrange for last 4-5 days.
6. All the Phone lines of Samsung either its Busy or ranking bells but they picks the call.


If you any other thing you want to ask from me for Samsung do write or call me at

Kamal Gulati
[protected]@gmail.com
Ph: [protected]

C-122, Sector-44, Noida – 201303

Sir,

Pls find the details of the lost phone from Chennai Central railway station. I got a news that one guy was found with the same phone, near to the 2601-Mangalore Express, S9 coach at 8PM on the same day.

Your name:Mujesh K U

Address:10A, Jal Vayu Vihar, Madambakkam, Near Padmavathy nagar, Chennai-600073
Phone model: SamsungGT-S5233W
Make:Samsung
Last used No.:[protected]
E-mail for communication:mujesh.[protected]@gmail.com; mujesh.[protected]@wipro.com
Missed date:09/09/2010
IMEI No.: 358028/03/012845/2




Thanks & Regds
Mujesh K U
Industry Solutions Group - CPG
|Wipro Technologies| Retail, CPG, Transportation and Government| | H/P: +91 [protected] |

Dear Sir...

i am sanjeeva reddy ..actually i have bought one DVD player in may 2007, the model
( MAX DT-55 DVD HOME THEATRE) , i have got some problem with that device and i kept that in kadapa samsung service centre two months back ...from then onwards i visited that centre for 20 times ... no response ,,they r saying like my technician is in leave and i don't have the spares ..and also finally they told me that we can't able to repair this ...finally they said that u can take it back ....i surprised and i have decided to raise the complaint to consumer court.....

I HAVE NO DETAIL OF MY LOAN TO PURCHASING SAMSUNG LCD 32"
THROUGH BAJAJ FINANCE.I WILL TRY TO CONTACT LOCAL PHONE NUMBER[protected] BUT NO-BODY PICK THE PHONE.MY LOAN ALL INSTALLMENT IN TIME.MY LOAN NO.4260CD00006252 INSTALLMENT AMOUNT:-2226/-.PLS GIVE ME A LETTER TO DETAIL OF MY LOAN ACCOUNT TO MY HOME & MY FIRST INSTALLMENT 05th-DECEMBER-2009 & LAST INSTALLMENT TILL 5th-NOVEMBER-2010.
MY ADDRESS :- MR.VIKAS KAPOOR,HOUSE NO:-2133,GOPAL NAGAR,SECTER 32"A",CHANDIGARH ROAD NEAR TAJ PUR ROAD,LUDHIANA.
CONTACT NO:[protected],[protected]
PLS REPLY QUICKLY

WTH RGDS
VIKAS KAPUR

I have purchased a Refrigerator Model No.RA21WBPS @ Rs.12000/- vide Bill / Tax Invoice No.359 Dt.[protected] from Samsung Authorised dealer at the following address:-
M/s S.V.R.Enterprises (Samsung Plaza)
D.No.40-9/1-24A, Vasavyanagar, Opp. Bakers Inn,
Benz Circle, VIJAYAWADA - 520 008

Product Serial No. 04574ZAS4015410. (5 stars)

The comprehensive warranty covers for 12 months while the Compressor - 60 months (5 years)

Electric power supply to the Refrigerator is alright as the inside light is glowing. However, the compressor is not working.

The complaint registered vide

BP No.[protected]

with above dealer evoked no positive response so far

I regret and feel so bad that after sales service by 'SAMSUNG INDIA' is very very poor. They are not prompt enough and up to the satisfaction of the
consumer

I had given my Samsung Monte for repair as it was getting restarted automatically. The service station says that they will change the PCB of the phone. But its over a month now and I am not getting any kind of positive response from them. This is not at all feasible and tolerable.

Dear sir,
please note that the Samsung cdma/gsm hand set was dt.09/11/2009 from Reliance webworld,Gomtinagar,Lucknow,U.P.,bearing model no. SCHW299 (no.-FQCID/A3LSCHW299)
for Rs.12,000/-apx.
After two month's o[censored]se the touch screen stopped working,and a great difficulty is being faced
by me.
The Samsung service centre staff at Lucknow always takes an excuse of the non availability of the touch screen in stock,every time the visit is made.
PLEASE DO GUIDE ME AND SOLVE MY PROBLEM.
Please do the needful at the earliest.
Thanking You.
Rama Nand Yadav

Hello,

I have Purchased a brand new SAM SUNG split AC Model no:- AS183USB on May-29-

2010 in Hyderabad city at "METRO cash n carry"

The Brand new Out door unit is having multiple Dents, as it was realised during the Installation process at my home i have carried the OD unit back to METRO they suggested me to take back the pice as Samsung service team will resolve this directly at my home
I have not checked the sealed piece at METRO with a belief in the Quality process of Metro now i know their operational efficiency

The issue was raised in Sam sung CC and Metro Customer Care,on 30-May-2010 till now 10 complaints were logged against Ref BPID: [protected]

on 7-7-2010 i was asked my Mr. Ahmed from Metro to contact Mr. Ramesh from SAMSUNG, Andhra pradesh, Mr. Rames committed and said to me he will organise with replacement / refund. he sent the local Kukatpally area team and collected the documents, Metro bill, S.No of ID & OD units, after 30 day i was now told the complaint is closed as they were asked to close the call by Ramesh, when i contacted Mr. Ramesh he said he is not responsible and he suggested me to get this resolved by METRO only

Back to Square 1 at METRO, after 65 day from the day of Purchase of Brand new piece,
why should i live with this Issue when i have spent Brand new price do you expect me to live with multiple dented piece?

METRO:Now as a final call i would request to resolve the issue you have to realise the Pain i am going through wasting my efforts do i need this because I am your customer?

SAMSUNG: my mobile, my refrigerator, my washing machine all are SAMSUNG now have you decide to suffer the loyal customer let me know.

I lost my patience i am irritated and i want to handle this in better way if the Senior management fail to take this issue on their heads i will proceed for my justice

Complaint Against: Samsung Service Center, Sector 31, Gurgaon
================================================

I bought this mini notebook PC last year in September. It started giving issues after 2 months after that. The screen would flicker a lot an would work only in a particular position. Since the initial issue wasn't that big, I started living with it. Once it became a real nuisance, I went to the service center and got it rectified. That time it was done promptly and my notebook was fixed on the first visit.

Later after 6 months, various softwares on the machine started failing ( I used to get random Cyclic Redundancy Errors). On diagnosing, it was found that the hard disk has developed bad sectors.

I went to the service center to get it checked. The first response was that since the laptop is in working condition, the hard disk must be fine. They simply would not accept that there is something wrong with the hard disk. I had to show them the Windows Diagnostic Results. Still they told that item needs to be checked using their proprietary diagnostic utilities. I had to leave my laptop for a week's time at the service center.

Later they agreed to replace the hard disk but since the replacement part wasn't in the stock, they offered me to take back the laptop and once the replacement would arrive, they'd call me and I can come again to get the issue rectified.

I brought the laptop back to realize that the samsung guys have totally started ignoring my calls. Never did they reply back to update me on what's the status of my replacement. I used to call them nearly on the daily basis and after about 15 days they called me and told me to come back next week since the guy who was to fix my machine was on leave.

Another week gone.

When I came back, and the service guy (Shamshad Ali) was back, I was told that I had to submit the laptop again, for it was needed to be with the service center, while they order the replacement. It's to be noted that till that time the replacement part wasn't ordered.

I had to again give the laptop to them.

Another week gone.

Even this time, I had to inquire about the replacement. Those guys never bothered to call me up.

When I arrived at the service center and they were about to replace my hard disk, I just realized that they were going to replace my 160GB hard disk with a 60GB version.

I intervened and came to know that the part had wrongly arrived.

The part had to be ordered again.

This time I was told to take back the laptop with me and that I can use it till the time the replacement arrives again.

Its to be noted that more than a month had passed till this time.

At my home, when I started using the laptop, i realized that the battery life had dropped drastically from earlier 5+ hours level to less than 40 minutes.

I called the customer service and I was told to go through a battery recalibration process, which I did and still the results were bad.

This thing was notified to Shamshad Ali and he agreed to fix the battery as well.

The laptop is still with the service center. More than 6 weeks have passed since the item this issue was reported to the service center folks.

I purchased a 22" Samsung LCD TV Model LA22A450 on 04 May 2009 form Vijay Sales, Opera House, Mumbai. Exacly in 16 months, the TV screen started showing faded colours and there was no video output. I lodged a complaint with Customer Care immediately on 12 Sep 10 and the Service Engineer visited our place on 13 Sep 10. He examined and told us that the LCD panel has gone bad and needs to be replaced. He said this would csot Rs 8000.

I bought this TV for Rs 16,500 in mid 2009 and within less than a year and a half if I have to spend 50% of the cost of the new TV for repairs, it sounds rather ridiculous.

I am a serving officer of the Armed Forces, presently posted at Mumbai. My complaint ref no is [protected].Would request you to look into this issue.

Request Dehradun Dealer ''GAYLORD'' to provide a Duplicate Copy of Bill. The request has not been taken care of since last 1 week. The machine is broken down due to spare request by Samsung Technician who visited my residence to check the machine. My original bill is misplaced.
Machine is still under Warranty.

Need Urgent Help.

BP No. [protected]

Sincerely,

Regards

Zaheeruddin Bakshi ([protected])

Sir
I have larged a complaint through u r toll free no [protected].and obtained the complaint no. [protected] on 05.09.2010. This Complaint was attended by your service Engineer on 06.09.10. and informed that there was a problem in mother board of which tobe replaced. Then I asked him to replace with the new one because the piece was purchased by me on 05.08.10. through your dealer Vasanth & co . Purshvakkam - chennai -600 010. Then your service Enginer contacted his superiors and agreed to replace the same with new one. Afterwards, I have received phone calls your officials stating that they are convincing me to get it repaired of which iam not at all interested. now i request you to replaced the same immidiety.

I HAVE PURCHASED SELED PACKED SAMSUNG 5010 IMIE NO. [protected] BATTERY NO. AA IZ525 KS1B COLOUR BLUE FROM RAVI TRADERS, DO BATTI THANA, RATLAM VIDE BILL NO. 1972 DATED 20.8.2010 (TIN NO. [protected]) TELEPHONE NO. 236929, AMOUNTING TO RS. 3450/- WITH SUPPORTING 4 GB KINGSTONE MEMORY CARD OF RS. 480/-
THIS MOBILE SET IS CREATING PROBLEM AFTER EVERY 15 MINUTES AND GETS RESTART AUTOMATICALLY AND THEN SHUT DOWN. PROBLEM ALSO STATED TO RAVI TRADERS, RATLAM BUT TILL DATE NO SOLUTION DONE.

THIS MOBILE IS UNDER WARRANTY PERIOD IF HAND SET IS CREATING PROBLEM, THIS MOBILE MAY BE REPLACED AS ONLY 20 DAYS HAS LAPSED FROM THE DATE OF PURCHASE

NECESSARY ACTION MAY BE TAKEN AND DO THE NEEDFUL EARLY AS I AM WORKING IN RAILWAY AND DUE TO THIS I AM NOT GETTING CALLS EVEN OUTGOING CALLS ARE ALSO NOT DONE BY THIS MOBILE.

WITH BEST WISHES,

BERNARD FRANCIS [protected] RATLAM (M.P.)

I HAVE PURCHASED 2 TON AIR CONDITIONER. BUT IT WAS STOP WORKING AFTER ONE MONTH. SERVICE CENTER HAVE TAKE THE AC. STILL AFTER ONE MONTH THEY NOT RETURN MY AC.

I am writing this complaint after being completely harassedby personnel at Samsung Service center at Bangalore i.e.
Samsung Indian Electronics Pvt Ltd
#9, 1st Phase 27th Main,
Ring Road
BTM Layout, Bangalore-76.

This all started happening on 24-04-10 when self had gone to said service center to get my Mobile phone touch screen rectified as it was not working complaint no. WA [protected] and self was told that touch screen was out of stock and will get it touch as soon as it comes but even after waiting for more than a month to my astonishment there was no call from the service center.
Later, called up the service center and briefed that now touch screen is available therefore, I can come and get it rectified in 15 mins. I went on 28-05-10 around 16:00 hrs to the service center and there waited for more than an hour for my turn to come.

Staff Mr. Srinivas came and took the complaint Work order no. 287 and said he will get back to me once the phone is rectified. Self went on following Monday i.e. 31-05-10 and still the phone was not ready.
I stay very far away from the service center that is almost 50 kms away but still i went on 05-06-10 at 16:00 hrs when checked was informed by the manager Mr. Prakash that Mr. Srinivas is not on duty therefore to come some other and also gave Mr. Srinivas's Number i.e [protected] but i still persuaded him to handed over the phone to me as i was coming from far away but was told that phone has to be collected from Mr. Srinivas only.

Self came back again on 12-06-10 to catch Mr. Srinivas to collect my phone. Self handed over challan to Mr. Srinivas, he came with the phone of same model and said there was some circuit problem also which was not there at all apart from the touch screen. Self checked on the phone and to my shock the phone was not mine as the IMEI no. was not matching which was on the work order and the purchase bill. When asked for a clarification on the same Mr. Srinivas said "ITS OK AND YOU CAN KEEP THIS PHONE and also said " YOU CAN GIVE ME THE ORIGINAL BILL AND I WILL CHANGE THE IMEI NUMBER AND PUT THE COMPANY SEAL" and took the bill changed the IMEI number and said "THIS SHOULD BE FINE" this really frustratedand how can SAMSUNG do such blunder and staff having such a casual and an illegal attitude and said I want the same phone back.

Mr. Srinivas said that give me some time i will search for the and will it back to you, infact he also told he will give me a call. BUT as usual didnt recieve any call and self had to call again and was told that phone is lost and again the famous saying he will get back to me.

Till date no call from his side. Really want an explanation from SAMSUNG whether they give this sort of service to their customer. Infact this was the 1st and the last product that I have used of samsung. I was very very deeply attached with the mobile phone as it was an engagement gift from my fiancee.
I think if there is no reply from your side i will have to move to consumer court.

Regards
Vinamra Mehrotra