Samsung India Complaints & Reviews

Hi,
I purchased a samsung Corby Pro Handset on 1st August 2010. But within 10 days it got heating problem while charging & the mobile turned off. When I asked the dealer for a replacement he was not ready to make a replacement also. Till date there is no proper response from the dealer.

Kindly look into the matter & help me in getting the replacement for my mobile with a new one. Otherwise all the customers will loose their faith in this brand.

I have purchased a new samsung mobile (CDMA) on 21st June 2010 and was using reliance sim card (Mobile No [protected]) and got lost on 2nd Sept 2010 till date iam trying to locate the same but the mobile is still switched off so can anyone please suggest me how to trace the mobile or sim

some important contacts are required urgently so please help me to trace the same

please mail me at [protected]@gmail.com

I have purchased Samsung SCH 219 mobile in
27 Jan 2010.

After third month Mobile got switch off very frequently

Battery fault (Exhasuted within seventh Month o[censored]se),

Samsung service centre refusing to replace the battery.

I have seen this type of fault in this piece of samsung

Suggesting all, not to purchase this series of mobile

Requesting Samsung to replace my mobile battery


Jagdish

To,
Mr.Kiran Kabadi'
Police Inspector,
Head,Department of Cyber crime,
Nashik Police Commissioner Office,
Nashik,Maharashtra.

Sub-Cheating by/Completes against INDIA TODAY BOOK CLUB.

Respected sir,
I am the regular member of INDIA TODAY BOOK CLUB,I perchace online/on phone call from INDIA BOOK CLUB from last 3-4 years.As per there policy; they sent me the gift vouchers of free holiday...I got more then 7-8 vouchers for holidays & 7-8 vouchers for free air tickets, I follow the system,With form also sent bank DD's, as per they advised.but from last 3-4 monts they not respond properly,After the emails & telephonic completes;yet they are not respond....
Before few days they called me & told you are selected as a lucky member;you have to purchase a product of near about Rs.17900/- & we will send you the DIAMOND GIFT VOUCHER of Rs.50,000/-...After booking;they ask for again one chance to get Rs.50,000/-'s gift vouchers,I again book for Approx Rs.14000/-...
After received the courier; the INDIA TODAY HEAD OF THE SAME DEPARTMENT ask me for one new purchase & promise to send one new gift voucher of Rs.50,000/-with last winning vouchers of Rs.1,00,000/-...I refuse to purchase...He ask me again & again for 5999/- product...
I refuse & ask first about 100000/- Rs. DIAMOND VOUCHERS...FROM THAT DAY THEY NOT PICKED UP THE CALLS & YET NOT RECEIVED THE GIFT VOUCHERS....
Sir,I request you to to get my money back from the INDIA TODAY BOOK CLUB;& DO THE LEGAL ACTION AGAINST THEM.
The details about order as follow..
BOOKING ID.[protected] &[protected] Date[protected]
& SECOND BOOKING ID.[protected] &[protected] Date[protected]
Telephone they given on call for inquiry is [protected].
I am also asking for payment revert to banks/credit card grievance cell..
Please do the needful.
Thanking you.

DR.HEMANT DIXIT
ABHINAV,CHITCO CENTRE,2ND FLOOR,
NEAR HOTEL PANCHAWATI,VAKILWADI,MG ROAD,
NASHIK 422001
MAHARASHTRA
CELL. [protected]

Copy to INDIA TODAY BOOK CLUB/CREDIT CARD BANKS/Home Minister of Maharashtra/Legal department of Abhinav Group of Education/Chairman,school of cyber crime/President, All India Human Rights Association,Delhi/

We are highly dissatisfied with the Samsung Window AC, product as well as their service. We have purchased the same 4 years back. It was all fine for the first year. After that it required gas filling at every season. This year too service year replaced the gas & charged heavily for that. But AC worked only for a week and stopped working, Service engineer came after a long one week wait and multiple telephonic complaints. He said that compressor of AC need to be replaced and as it is under warranty it will be done free of cost. And now since last 15 days of daily telephonic complaints, nobody came nor giving answers to our phone calls. Our complaint no. is [protected].

I bought Samsung LCD TV on 17th Aug-07 from croma Juhu.This cost me around Rs: 65000. And now within 3 years TV screen is off. I am very upset with it and entire samsang.you can not sale kind of a product that last for few years and then goes in to the scrap. I have bought that with very high priced and high expectations because it’s Samsung. Now when I complained about it the person from the company saying the screen is off and it will cost me Rs: 30000. Which I can not afford at all.
And I would request to do something about it, and get back to me as soon as possible.

Melvin Edward Colaco
C-24,65 swapnapurti,svp nager,
4-bunglow, Andheri (w)
mumbai-53
Mobile-[protected]

I purchased a split ac (model # as183uga) from ezone, Ghaziabad on 28 mar 2010.

The ac was installed by authorized Samsung representatives. Ever since the ac has been installed, it has not been operating properly. There has been a continuous problem with the cooling of the ac. I have already raised this at your customer contact center four times (emails and calls at your customer care center). At the first three instances your technicians told me that the gas has leaked out. Post this the technicians refilled the gas three times but the same problem persists. The ac works fine for 2-4 day and starts giving the same problem again and again. As of now, the ac is completely non functional and is sitting like a decoration piece in my room.

The fourth time I was told that the AC will be replaced but I am still awaiting a resolution.

I would really like your urgent attention on the issue please. This is the fifth time I am raising this issue. I would request your immediate support in getting my ac immediately replaced.

The ac has been of no use to me for the last 6 months and I would again request your immediate attention. This is completely unexpected of a leading brand like Samsung.

If the ac is not replaced in the next 10 working days, I will be raising a formal complaint with the consumer coyrt in India.


Regards,
Aditya Kaul
49-C, Pocket – A
SFS Flats
Mayur Vihar Phase – III
Delhi – 110096
Tel: [protected] / [protected]

Respected authorities , I Manish Saroa submitted my samsung star phone for screen replacement on 4 september 2010 at lakshya tech solutions limited 230 ,sukhlal shopping complex ,shiva market pitampura , new delhi 110034 with memory card in the slot and got it back same day.But on reaching home i realised that my memory card was missing ,so i called up the service centre but nobody picked my call. Next day i again called up there and told about my complaint but they said there was no memory card present in the phone when i left it for screen replacement. Now the person Mr. Yogender is completely refusing of returning back my memory card , Mr Yogender is the person who dealed with my mobile and signed as authority. SIr/Madam it is my humble request that if you can help me to sort out this matter.

bill no = book 04 , Cr.No =154;
Svc tax no = AABCL6786ESD001
address = lakshya tech solutions limited
230 ,sukhlal shopping complex ,
shiva market pitampura ,
new delhi 110034

prsnl details
name = manish saroa
email id = manish [protected]@yahoo.com

We bought a samsung microwave model CE 103 VD on 13.06.2010 from Croma retail. It is not working since 01.08.10. We filed a complaint with samsung on 12.08.10. Engineer from samsung came to check the syatem on 14.08.10 and said a part needs to be replaced and he will do it next day. But after that despie numerous phone calls and emails they are not attending to our request. Everytime a new reference number is given but no action is taken. We are frustarated with this response of the company and dont know what to do.First complaint reference number given by samsung customer care on phone was [protected]. Last transaction no. given by samsung on 28.08.01 was [protected]. kindly help us in this matter.

Dear Sir/Madam,

I bought a samsung 29" TV on[protected], details as below-
Dealer Name - Arpan, Main Road, Rairaingpur, Mayurbhanj. Orissa, Pin No- 757043 (This dealer does not exist any more)

Model no - CS-29M50ME
Model Code - CS29M50MEEXXTL
Type No - GE29M50
S/N - 07413ZIQ700188X

On Aug 2010 I noticed increase in picture size horizontally and no brightness to view the image. To get a proper solution i dialed [protected] on 18th of Aug 2010 and lodged complain, number [protected]. The customer care executive gave me 48hrs of time within which the TV will be fixed by an engineer from the service center in Balashor, Orissa. After 48hrs of no service a second call was made to the customer care and as per routine work an executive verified my detail, which is -
Dr. Sapan Kumar Ray
M/S Pijush Honda
Rairangpur
Mayurbhanj
Pin 757043
Contact Numbers- [protected]/[protected]

and rescheduled the engineer’s visit to another 48hrs from that date. Similar incidents continued for another 15 days and finally I took the number of the service center in Balashore and the executive provided me the contact number of Mr. Akbar ([protected]/[protected]). I called Mr. Akbar the next day and he promised to send an engineer within 48hrs. The next day Pradeep, the engineer called me from his cell number [protected] and informed me about coming in the first half of the same day. But like always the promise was not kept and so I called him in the after noon when he was fixing some one's television in Badampahar which is faraway from my place but still he did not forget to promise me again to fix the television at any cost by that night. He came after 7pm, saw the problem, opened the set and removed 3 parts. After all this when the television was switched ON the picture was blurred with no brightness, no color and high contrast. He left it like that with an excuse of having no parts to repair and come back with necessary parts within 2 days. I questioned him about why the 3 original parts are unnecessarily replaced without knowledge of problem, and he said- “I was experimenting”. I was expecting him within 2 days but can not say how many 2 days are gone since that day and there was no news of him till the day I called him and to my surprise he disconnected my call saying "could not come due weather problem" and replied my several next calls as a "Wrong Number". Since then there is no contact with him but I did not stop calling customer care and they repeated with the verification procedures and changed the solution time from 48hrs to 12hrs. Many 12 and 48hrs gone and no solution provided until a customer care guy helped me providing contact number of Mr. Anurag Bindal ([protected]) of Bhubaneswar, according to him Mr. Bindal is the last person to help me through. So, I called Mr. Bindal and like the rest he promised to send an engineer next day at first half. I got no response since that day from any one…the promised days are over, my energy of calling customer care and the other associates are over. The interesting part conversation is with a customer care executive, it’s like this-

Me-"Sir, its almost going to be one month and complain no [protected] is still there, can you tell me when the TV going to be fixed?"
Executive- "Sir, the delay is due to your place is in interior part of the town"
Me-" Then why are you selling products in interior part of town where you can not provide service, and how long it takes to cover the distance of 150 km?"
Executive - "Sir, I'm taking another fresh complain and have faith on me this problem will solve by tomorrow night"

How many fresh complains will fix my television?
How many days will it take to visit Rairangpur from Balashor?
How many Pradeep like engineers are there in Samsung service center?
How many times do I’ve to call Mr. Akbar and Mr. Bindal, who are the management bodies of Samsung products?

I'm frustrated with Samsung product and the kind of service received from all the channels. I request a solution so that people like me will not be harassed by the manufacturers like Samsung and people like Mr. Bindal, Mr. Akbar and Pradeep. Please take action against Samsung and the people who are associated with my problem. Please help me and I will be thankful if this problem is solved.

Thanks.

Dr. Sapan Kumar Ray
M/S Pijush Honda
Rairangpur
Mayurbhanj
Pin 757043
Contact Numbers- [protected]/[protected]

Dear Sir,
I am having Samsung Mobile Model No.GT3510 which has lining while display. On 18.08.2010 the aforesaid mobile set was sent to Varanasi Samsung Service Centre, Maldahiya to resolve the problem. The Service Centre commited to resolve the same within 2 or 3 days but 18 days have paased, the problem has not resolved as yet. With roughly behavior they are pretending that spare parts is not available and is saying it comming from Noida.

I hope the trusted company like you will care of your customer problem.

Thanks & Regards,

Ismail Khan
The Raymond Shop
Maldahiya, Varanasi-221002.
Contact No.:[protected], Mob:-[protected]

I HAVE PURCHASED 1 SAMSUNG CORBY GT-S3653 LAST YEAR.BUT NOW IT'S TOUCH SCREEN IS NOT WORKING PROERLY.

Some unidentified guys has stolen my mobile while travelling in bus on 04.09.10 at 7:00am.
My mobile is of Samsung Star(S5223).
IMEA No. is[protected].
Kindly track the mobile with the help of local service operators as it have many confidential data.
You can revert me back on my alternate no.[protected].

SAMSUNG LAPTOP PERCHASED ON 14 AUGUST NOT GOT THE DELIVERY TILL NOW BOUGHT BY MR.LOVEY AGARWAL OR MR.LAVI AGARWAL ORDER NO[[protected]] PLZ HELP WE HAVE PURCHASED FIRST TIME AND THE RESPONSE IS NOT GOOD

Hi,
I have experienced the most horrific and pathetic service ever in my life, and is totally fed up by the irresponsible and casual attitude of Samsung India Employees. My new airconditioner which I bought 4 months back has conked off suddenly, and despite of complaining several times nobody had turned up till date, and I have been just getting assurances till date. Its been a full one week that me and my wife have been personally calling up Samsung customer care and have been rigorosly following up, but I am shocked to see the casual and insensitive approach by these employees.

Each and every day I have been getting assurances that our engineers are on the field and my complaint will be resolved but no response at all. Even I have screamed and yelled on them but still they are lost characters just sitting there without having anything in their hands, and are the most inefficient people on the earth. I have been cheated/duped and feel like the biggest fool on the planet by buying a Samsung product.

This is height of nonsense and is beyond toleration levels in such a competetive environment. I really pity on myself and the customers who have done a blunder to go for Samsung and are facing the brunt of the same. Would request you to escalate the same to the CEO of Samsung India to make him realize that what's going on the ground and what kind of lethargic and inefficient team he has who are cheating and spoiling the brand name of Samsung.

Looking forward for a positive response with due sense o[censored]rgency.

dear sir,
I have given my samsung mobile which is under warranty to attar mobile services,shop no 4c-1+2,pagariya complex,pandri raipur(C.G) on 19/8/2010,they told me that they will ahve to replace the mother board and will treturn the mobile on 23rd but its 3/9/10 and they r still not returning my mobile,evrey time i go there they only ask me to came after 3 days,they r just wasting my time and not returning the mobile,thay say that company is not providing the mother board so they r not able to return it,its very irritating and also without a mobile my work is also suffering and i dont know what to do.it is so irritating that i have now decided to never buy a samsung mobile in the rest of my life

26th Aug.2010

Dear Officer in charge,
India Today Book Club

Ref.: order no TELESALES/0GA[protected] dt. 08-AUG-10 for Rs. 15998/-
Re: Goods not Supplied as per order

With reference to the above I am received ONLY belowmentioned goods on 20th Aug. 2010 :
i) 1 Samsung CAMCORDER C20 FOR RS.7930.38
ii) Philips Home theatre DSP2500(including Philips DVD Player DVP3316/3126) FOR RS.7568.86
+ ORDER PROCESSING & HANDLING CHARGES RS. 499.00
iii) 2 reebok wathches free RS. 598.00

but the above goods not match my ORDER and PRICE.
I HAVE PAID RS.15998/- + 598/- OVER THE PHONE ON 7TH AUG. 2010 FROM MY SBI CREDIT CARD.

As conveyed me over the phone ON 7TH AUGUST 2010 is the deal for

1. SAMSUNG VIDEO CUM STILL RECORDER MODEL NO. FMX320 FOR Rs.15998/-
12MEGE PIXLE
3.2" LCD
10X OPTICAL ZOOM
16 GB INBUILT MEMORY
+32GB MEMORY CARD
WEIGHT 160GM
WITH WARRENTY CARD

AND I WILL GET THREE (3) FREE GIFT

A) PHILIPS HOME THEATRE 5.1CH 5 SPEAKER WITH DVD 2500WATT DOLBY WORTH RS.11000/-
B) ROUND TRIP AIR TICKET VOUCHER ( UP & DOWN) . WORTH RS.7000/-
( BOOKING FROM ANY AIRLINES OF MY CHOICE &
CAN BOOK JUST PREVIOUS DAY OF JOURNEY VALID FOR 1 YR)
C) SURAT DIAMOND JWELLERY WORTH RS.25000/-
D) 2 REEBOK WATHES

BUT TILL DATE I HAVE NOT GET THE THING AS PER ORDER

I AM NOT EXPECT FROM A REPUTED "INDIA TODAY" GROUP.

SO, YOU ARE REQUESTED TO SEND THE GOODS TO ME AS PER MY ORDER AS
LISTED ABOVE (Number 1, A, B & C)

AND ARRENGE TO TAKE BACK your goods as listed above " i) "

Hope for a favourable reply as early as possible.

Thanking you ,

yours foithfully
Kishan Kumar Bidasaria
Ph.+91 [protected]
Email - kishan.[protected]@yahoo.com

i am facing vibration problem in my new handset. I have seen all the settings of mobile even i have reset my phone ...the thing is that the vibration is working when i dialled a number or in typing a message. But from yesterday when i touched on my menu like message, logs, contact the vibration is not working ....I called 3 times to samsung coustmer executive they sais that they will call me but i didn't get a call from your executive and my complaint no -[protected]

Delay in repair against works order No. 10820
Dear Sir,

This is to inform you that I have given my Samsung Mobile (corby) Model S-3653 to your authorised dealer M/s. SIM Solutions, Sector-8, Rohini, Delhi on 20.08.10 vide works order No.7326 (purchased on 13.12.2009 ) confirming that the Touch has gone out of order and needs to be replaced and had assured me that they will be giving the set within 8-12 days with duly repaired. However, upon enquiry dealer is mentioning that it will take some more time around 10 more day, with no specific reason. Also I would like to mention here that service/customer care of the dealer is not upto the mark.

Hence, I kindly request you to look into the matter and expedite the same at the earliest, as I am handicapped without communication.

Regards


(Nitin Jain)
MOB No. [protected]
Land Line :[protected]

I have been using a Samsung window AC, 1.5 Tons, for the past 5 years. The AC is almost used daily, and has worked trouble-free over the years. Last week, 2-3 hours after a paid general service conducted by Samsung, the AC suffered a short circuit, which burnt the logic board, filling the room with smoke.

It's almost 7 days since I have called the support center and lodged a complaint; I get calls from Samsung service personnel, but no action from their side to repair the AC. Instead, I have been asked to fork out Rs. 800/- to replace the logic board.

My question is simple. I had absolutely no complaints with the AC logic board for 5 years. How come the short circuit occurred within 2-3 hours of the General Service? It is not my mistake. Why should I pay to cover somebody else's mistake?