Samsung India Complaints & Reviews

i purchased samsung corby on 16/09/2010 from Chroma Electronics, Bangalore. After going back home we found out that FM was not working. So we went back to the same dealer on 29/08/2010 and he said FM signals are weak and the cell is fine, it does not have any problem. But problem persisted. so i went to the same dealer again on 8/09/2010 and they said they will rectify it and sent the defective cell to Samsung service centre.
one day later i got a call from it saying that motherboard has the problem so they need to open the cell and replace it. But i did not accept it. why should i pay the money for a defective cell? i asked them to replace the entire set and give me a new cell. hardly its not even a month and they say they can rectify it with one year service warranty clause. what the hell is this?? when cell is defective to begin with they have to replace it. means samsung company has sold a defective cell for right price.
How can i solve this issue?? please help me out...
thank you

I PURCHASED 6 HAND SETS FROM "A COM MOBIL SERVICE" SHPO NO. 2 SABOO MARKET , TOPI BAZAR , GWALIOR[protected] INV NO. 415 DATED 12/06/2010. AMONT 6500/- FOR 6 SETS.
SAMSUNG GURU 1080 IMEI NO. 359750/03/456076/0*,4560851,4563848,4560802,4560695,4560810.
I PERSONNALLY HAD VERY GOOD SERVICE OF MY SAMSUNG MOBILE 1450, SO I DECIDED TO GIVE THESE MOBILES TO OUR DEALERS IN SCHEME, BUT EVERYBODY COMPLAING FAULT IN THESE HAND SETS.

I AM TAKING BACK MOBILES FROM MY DEALERS, KINDLY SUPPORT US.

,MANOJ ARORA (ARORA GENUINE SPARES PVT. LTD., W-4/94 TRANSPORT NAGAR , GWALIOR-474010 MOBILE NO. [protected])

I had purchased a fully automatic 5.8 Kg washing machine from Samsung Showroom at Allahabad about 4 yrs back.
In March 2010 the machine packed up and on several complaints and phone calls the mechanic turned up and said that the PCB Assembly was defective. It would have to be replaced. I agreed and they did the needful for which I paid Rs.3042/- vide receipt no 8157 dated 25.03.2010.
Now less than six months have passed and the machine has again packed up. Phone calls to the service centre remain unanswered.
One phone rings and is not picked up (no. 2400425), whereas the other phone[protected] has been disconnected for nonpayment of bills.
I managed to get the number of the call center at NOIDA and lodged a complaint no.[protected] but more than six hours have passed and no one has called back or visited.
This is abominal service and despite best efforts no one is prepared to give the phone number or email ID of any higher up official who can be contacted.
Please see what can be done to help.
Thanks

Dt: 9th Sept. 2010
LCD TV - Unacceptable Repair Cost
The Managing Director
Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place,
New Delhi-110019



Reference: Purchase of LCD TV from Konark Televisions, Fire station road, Berhampur, Orissa via Invoice No 5061 dated 28th May 2009.


Subject: LCD TV – Model No LA22A450C1, Serial No 07863ZCS401159N, Complaint no [protected]

Dear Samsung Authorities;

With reference to the above mentioned complaint number, I wish to state that the LCD TV in question was purchased by me from Konark Televisions, Fire station road, Berhampur, Orissa, on 28th May 2009.

Samsung as a brand was sold to me by the representatives who managed to convince me that this is a well known brand having best products and that I could blindly purchase any of Samsung Products and be assured about the performance for a long time to come. Hence, I purchased the Samsung LCD TV for Rs 16,000/- on pure face value.

During the month January, 2010 the TV started giving problems with relate to display. After switch on the TV no image seen. We had lodged a complaint and the same was attended by a technician wherein he mentioned to us that there was a panel board problem and instructed us to send the TV to MM Electronics which is the authosied service center of Samsung TV in Berhampur. We had deposited the TV on 2nd January 2010. After 25 days the TV had returned to us. It was informed us that the panel board was changed.

During mid August 2010, again a problem was detected in the TV. The TV was not receiving any signal from the remote control. Again a complaint was lodged & technician attended & informed the switch board located inside the TV was not functioning. The technician repaired the same.

After a week i.e. 20th Aug. 2010, again no image seen after switching on the TV. We had called the service center & the same was attended by the technician. He informed there is problem in the panel board & again we had deposited the TV in the service center on 28th August 2010. On 4th Sept. 2010 we had got a call from the service center & they informed that the panel needs to be replaced & that will be cost around Rs. 12,000/-. On 5th Sept. we called the Samsung helpline no. [protected] & registered a complained. The helpline assured to revert back to us with in 24hrs. Since we had not received any call from your side, we again call the helpline on 7th Sept. The helpline informed only repair cost will be charged to us i.e. Rs. 4000/- (approx.).

We are feeling completely cheated on buying the Samsung TV as I was told that the same is a good product and I would never have to worry about its performance. In the span of 15months the TV has already given a lot of major problems. We are very shocked that how the panel board will require to be replaced again with in a span of 6 months. For your information the panel board was replaced by your service center during the month of January.

Hence, the estimate given by you is totally unacceptable. You are once again requested to have the television set repaired immediately as it has been almost one month now that the television set is unused and is causing a lot of inconvenience to my family members.

I hereby appeal to the Samsung Authorities to look into the matter as there is no way that I can pay Rs 4000/- for the repairs of my TV. There is no justification to the fact that an expense of this nature is called for in a matter of just 15 months of purchase. The TV needs either to be changed or repaired.

You are hereby called upon to rectify the problem immediately at your own cost immediately, failing which we shall be constrained to take appropriate steps against the company – Samsung, activating the Consumer Code Proceedings and Institution of Cheating and Forgery Act as applicable without any reference and at your entire risk and consequences. We would also be constrained to activate the media tool in the same.


Thanking You,

Yours truly,

Brundaban Padhy
Brajanagar 2nd Lane,
Luchapada road,
Berhampur,
Ganjam, Orissa.
Phone No: [protected]

I regiter my complaint on Samsung site (Transaction no. is [protected]) around 3 months before but haven't got any response from them. My handset SCH-W299 has a problem from the brgining (cracking noise while talking) for which I visited their service center "RAZA Services" on Deccan Gymkhana, Pune but their approch & treatment was very pathetic & unprofessional so I raise complaint with Samsung but no response. Now in addition to my earlier problem, touch screen of my mobile is not working so I gave it for replacement after confirmation of it's availability with same service center (receipt no 21227). After 2 days when I went to collect my handset from "RAZA service center", I informed that touch screen is not available come after some days (how many? nobody knows). Overall approch & service from RAZA service center is very irresponsible & unprofessional. They are just taking customer for ride.
I urge to all people that Sumasung Mobiles has lot of problems & so don't buy this brand. Moreover their service center are worst in service so incase you have a problem then try to avoid going to service center.

SIR ,
I M UNABLE TO GET FACEBOOK CHAT OPTION ON FACEBOOK MOBILE SITE.
HOW CAN I USE FACEBOOK CHAT ON IT. PARLINGO DOES NOT CONNECTS. EXPLAIN ME A BETTER WAY TO USE FACEBOOK ALONG WITH CHAT OPTION ON MY MOBILE...

I bought an samsung dual sim phone (gsm and cdma) about a month back from the mobile store in mulund west. Model no: W 259.

within 3 days the phone stopped working. i gave it to the authorised service centre in mulund west. till 1 week they could not figure out the problem

they have said it is mother board problem and now after 3 weeks they have not yet handed over the phone as they have to get a new mother board , IMEI number writing etc.

I will never buy another samsung phone. Such sloppy product and the service centre never calls back to give an update on the phone status. alway we have to call up.

Dear Sir/Madam,
This is to inform you that, I purchased one refrigerator (Model- RT25M, Model Code- RT25GVPS1/XTL) on 10/01/2007 from M/s The Wings, Samsung Digital Plaza, V N Marg, Balasore which is still under warranty. The said refrigerator started malfunctioning since 19/06/2010.

I am stating the fact for your reference which is as follows:

1. Problem developed on 19/06/10. Samsung engineer had attended & found compressor problem, which rectified by your service center engineer on 03/07/10. It took almost 15 days to replace a compressor. Also they had refilled Gas, replaced the relay system etc. for which I had to pay Rs.1000/-.
2. Within a month, the same problem occurred on 19/07/10. Samsung engineer had attended the problem & found the compressor goes bad once again. They had replaced the compressor on 29/07/10. Again it took almost 10 days to replace only after your intervention.
3. As per the advice of Samsung service engineers, I even purchased and installed an automatic stabilizer to prevent reoccurrence of the problem.
4. But again the refrigerator was not functioning since 16/08/10 evening. I booked a complaint at samsung service centre at Balasore vide complaint no. 1807 dated 17/08/10 and vide BP No.[protected].
5. Samsung engineer attended & repaired the same by changing the filter & re-filling the gas on 22/08/10. It took almost 05 days to set the problem right.
6. However, the said refrigerator again went dead on 31/08/10. I lodged a complaint at Samsung service centre at Balaosre vide complaint no. 1916 dated 31/08/10 at 10:26AM.
7. I received a call from one of Samsung customer service cell from Bhubaneswar on 31/08/10 (Mr. Alok Swine, Contact No – [protected]) who had been assured me to provide a stand by refrigerator within next working day & asked me to hand over the original purchase invoice & warranty certificate to the local service engineer (at Balasore, Orissa) who was to visit me on 01/09/10 morning.
8. Samsung engineer from local service centre visited my house on 01/09/10 at 12:10 PM to whom we have handed over the original purchase invoice & warranty certificate. During his visit he inspected the refrigerator and said that compressor is out of order once again.
9. The same was informed to Samsung, Bhubaneswar service center (Mr. Alok Swine, Contact No – [protected]) on 01/09/10. He once again assured me to provide a stand by refrigerator by next day as replacement process will take some time.

Repeated problems with the said refrigerator have caused hardships to me and my family for the last 2 Months. Till date even a standby unit has not been provided.

You are requested to take the matter with Samsung India seriously as they had committed to arrange for a standby and subsequently a replacement of the unit at the earliest.

Keeping faith on you I am expecting an early action in this regard.

Thanking You,

Avijit Ghosh
H/o, R N Patra
Malisai, Manikhumb
Balasore, Orissa 756001
Cell- [protected]

sir,my mobile has been stolen on 5th f september at between 4:00am to 7:00am

it contained 8 GB micro card with vodafone sim in it

as i was in guwahati(india) for college function purpopse...it lies in assam state which blocks all the outsider's SIM..so my sim was not working their..

i posted a FIR regarding this in the nearest station...but the cops say that now it can't b figured out

i'm extremely depressed as no one is helping me out

imei no.-354369/03/021067/9


plz help me out
contact no.[protected]

rahul sharma

Dear Sir,

We brought one samsung mobile from Hotspot mobile shop.bill no.[protected] dated 22.11.09 but after 10 month mobile lcd screen's left side many orange colour dots shown. I complain to samsung customer care they told me that " that's is not free repairing we r not given warrenty of lcd i[censored] r paying 1600/- rs. then we are replace of new lcd in your mobile.

Please help.

Regards,
Sonal L. christian
[protected]

Dear,

I am Ashish Jain from Kolkata (India). I bought Samsung mobile model no. GT S5233S star on February'2010. The day i bought the phone i have been to samsung service centre for some trouble for 4 times. Now it was off load of such a product i am using, last month i got my phone from samsung service centr after an observation of 20 days. Now not even a month had gone and again a screen touch problem arouse. Its really gatting havoc now.

It was surprise to see that after i had a talk to the customer care people and ask for any superior e-mail id they simply said that they dont have any e-mail id to lodge complaint for.

Pls help me, else i would be happy to throw your product in any dustbin which is its suitable place.


Regards,

Aashish jain
[protected]
[protected]

Dear Sir,
I was purchased Split AC 1.5 ton for my bedroom in 2005 of SAMSUNG. First of all i want to say that i was fan of samsung, in my house out of 5 TV and LCD there is 4 is samsung, out of 5 AC all is samsung, 2 Refrigerator is samsung and mostly appliences which we are using in our house and office also is SAMSUNG. But very painfully sad to say that the service part is very very extreme bad. I was lodged my complain for my AC on 31st July 2010 vide No. [protected]. After so many phone calls (more than 10-15 calls) to their customer care [protected], which may be noted in their call centre. Finally their technician was visited my place on[protected] and remove the outdoor unit for carry the same in their service centre for repairing vide their work order memo no. PS/AUG/72. Very sorry to say that not a single call i am received from their service centre after taking the outdoor unit, instead of receiving call from your side, i have to follow them to know the status of My AC. Today i had talked to Mr. Shyamal, incharge of service centre and Mr. Majumdar, Head of this region, they told me that there is problem in compressor and we have to change it and your AC model is old and it was manufactured by VOLTAS and marketed by SAMSUNG, so we want some more time to find out the above model compressor.
So, please tell me how it will take time to repair my AC. Its already 39 days has gone, and i am still suffering without AC. What was the benefit of purchasing SAMSUNG. My earlier case for 32" LCD is also very bad, which you can check in your service record. For change the panel of LCD your service centre was taken almost 75 days. After a feeling very painfully harrashment from their side, i am written this complain to your website. Please suggest me, what legal action should be taken against the company for their service part, Please help me.
Waiting for your reply,
Regards,
Mukesh Kr. Jindal
923, JIndal House,
Fatasil Main Road,
(Opp. Park)
Guwahati - 781009
Assam
Ph:[protected]
[protected]
[protected]O)
[protected]R)
Email : [protected]@hotmail.com

Hi this is yousuf bought new samsung metro s3310i recently, i got the kies software which is not supporting on any of the operating system,every time i connect my mobile phone to my computer it shows an error message unknown device has been connected, i downloaded this kies software from the following link "http://www.samsung.com/in/support/detail/supportPrdDetail.do?menu=SP01&...⇄

WE ARE USING SAMSUNG NICROWAVE SINCE LAST THREE YEARS WE FOUND SOME PROBLEM IN IT. WE LAUNCHED A COMPLAINT IN SAMSUNG SERVICE CENTRE [protected] ON 26TH AUGUST 2010. THE ENGINEER CAME TO OUR HOME & CHECK THE PROBLEM AND TOLD THE MAGNATONE PART WAS BAD AS TOLD BY THE ENGINEER, WE ASKED HIM TO REPLACE THE SAME BUT THE PART WAS NOT WITH HIM SO HE WILL BRING THIS PART FROM THE OFFICE. SINCE THAT DAY WE ARE FOLLOWING UP WITH THE NUMBERS EITHER THE PHONE WAS NOT PICKED UP AND IF IT PICS UP THE RESPONSE WAS THAT YOUR COMPLAINT WILL BE ATTENDED TODAY.

THIS HAS BEEN THEIR REGULAR PRACTICE

WE ARE FOLLOWING UP WITH MANAGER MR. SANJAY
EXECUTIVE MR. JITESH
ENGINEER MR. HARIJINDER

KINDLY RECTIFY THE PART OR IF NOT ABLE TO RECTIFY YOUR PRODUCT KINDLY TAKE THIS AWAY AS NO USE FOR US.

MANISH MEHRA
[protected]

Dear sir,

I lodged a complain for my Top Loading washing machine (WA75N6Eg1/XTL), which was running but little sound of sparking near the base of machine was there on 23rd of July 2010 (Exact date and complaint no. not remembered), an engineer from sumsung came on 28th of July 2010 he done something and told that some wire was loose and now it'll work but due to power cut I was not able to run the machine, so I written on the engineer's feed back form " subject to trial ", and paid him service charge of Rs. 276, the engineer also gave me a number ([protected], suraj singh) and told that in case of any problem you call me I'll solve that. Same day when I start the machine that was moving in uni-direction and only start and stop button was responding. so next day I called on the same number, and response was "yes I am from samsung but not that person who has visited to you". when I told him the problem, he guided me that kindly register another complaint to customer care then we can help you. so, I made a complaint on[protected] vide complaint no. [protected] on 2nd of August 2010, after 2 days an engineer came and checked the machine and told "Controller card is not working, you have to replace with new card and you have to pay Rs. 750" I told fine, and he also told it will take a time of one week, after 10 or 12 day I again called to customer care and told that no one is updating me, so same day I received a call and the person says that it will take another 5-6 days, next day a person came from samsung and removed the card and told that I am taking this to know the model, he has not given any receipt for the card. after that I am calling again and again but no response from the service center has been given, now I dont know what to do and where to call. I never expected this type of response from samsumg

Jitendra K. Singh
Lucknow

We had bought Samsung series 5, 40" screen LCD TV; while installing the service engineer from samsung noticed that the cable input lead is broken. This has happened around a month back, and since then we haven't heard from the company again. They aren't willing to change the set. How can a company be trusted if they do such things. I would want that there shall be system to revoke credit payments of such companies who cheat customers by delivering faulty products.

I have purchased on Samsung TV (Vision Plus model) in June 1999. Till 2008 it was working good. After that red colour is gradually decreasing. We hae given complaint to Samsung customer care. Executive came and some work was done and changes around Rs. 3000. After that is was ok for few months.

In 2008 November onwards, picture is coming delay. (ones we starts picture will appears delay, gradually it was increasing the time) Finally picture is not appearing upto 1/2 day. I have given complaint, executive says that the picture tube problem.

I am planning to change the picture tube. Please suggested where i can get it and how to proceed.

Thanking you very much, if you will give the details.

Regards
Prasad
[protected]

Dear Customer,



We regret the inconvenience you are facing with your Samsung product.



We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.



We can understand the time and energy you have spent on this issue and appreciate your patience.



Thanking and assuring you of best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : subhashish bhattacharya<[protected]@yahoo.com>
Date : Sep 05, 2010 23:36 (GMT+09:00)
Title : CARELESS SERVICES

Sir,
Good day! I am really sorry to remind you about last enroled complain to customer care-only more than one month past but still on date nobody has come to attend my complain.You can understand my limit of patience has crossed.

Sir,may i know what is the reason to kill such a long time to attend a compain?What is your expectations now from a customer?

I think again not have to repeat the complain because below written mail is self explained.


Your's truly,

Subhashish Bhattacharya.

Qtr.no. I-576,Hindalco Colony,

Renukoot(U.P) 231 217.

Ph.(R.:[protected]/[protected].

Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or [protected]toll free).



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.





------- Original Message -------
Sender : subhashish bhattacharya<[protected]@yahoo.com>
Date : Aug 04, 2010 01:54 (GMT+09:00)
Title : Most Urgent!

Dear Sir,

Good morning! I am really great fan of Samsung products but really very unhappy with it's services after sell,trailing mail is self explained when i bought "Samsung Washing Machine-Silver Nano".

This is again for your kind considerations please that i bought "Samsung-Micro oven(Model No.CE 1031LFB) on dtd. 17th Oct.'09 & suddenly it's inner side- light has gone out & so,we unable to see the activites of inner side at the time of preparation any food.As usual compalined to the dealer :"Kejari Wal Sales",Renukoot.Sonebhadra.U.P.(Authorised dealer's name Mr. Anoop Kejriwal,Mob#[protected])before two weeks ago. Service Engr. has come to attend the complain and he said that the bulb is fused and have to relpace.He assured me for replcement with 3-4 days but unfortunately 10 days past nobody has come & we are unable to operate the Micro Oven.

We are also getting another important unhygenic probelem :The Ceramic Cavity is slowly damaging and chips are falling over the food at the time preparation of foods in the oven.Where Samsung assured & patent for it's hygenic Ceramic unscratched Cavity.While we only use soft/mild detergent & follow the steam wash also for cleaning the cavity.

Sir,i am waiting for your prompt & logical reply.If the probelem presists for my perticular set then immediately replace the set.Unsatisfactory reply will be not entertained & could be pursue the complain to C.O.O-Samsung Group.


With regards.

Your sincerely,

Subhashish Bhattacharya.

Qtr.No. I-576,Hindalco Colony,

Renukoot.(U.P).

Mob.#[protected]/[protected]R:).

Mail ID:[protected]@yahoo.com

Undersigned has purchase SAMSUNG MOBILE(touch screen) model samsung S5233 S and Invice no PB5429 form THE MOBILE STORE,Gandhi Chowk,Pathankot,Phone No:[protected] on 15-Nov-2009.

I found that mobile touch sreen is not working fron 27-Aug-2010 and same same day contact withTHE MOBILE STORE,Gandhi Chowk,Pathankot, he sent to me at authorised samsung mobile repair center " NAYER MOBILE REPAIR servive center,back side Indian color center,(QSS),Dhangu Road,Pathankot(PB).
I have met with Mr.Amit Nayer 2 times ,but he refuse to service it. After that I have contact with your service area manager Mr Rahul on 30-AUG-2010. And also 31-AUG-2010 at 3.00 PM I have contacted with him .He has not given positive response.

Please advice to concern person to solve the problem ,The mobile is in warranty period.

Please reply as earliest.If you will not solve the problem within legal permitted days then I shall be free to go for further action .

Thanks,

J.K Singh
[protected]
e-mail: [protected]@rediffmail.com

Hi,

I registered this complaint (No#[protected]) around 10 Days(29 Aug 2010) back as my Refridgerator was not working. After registering this complaint, an engineer visited our place and cheked the Refridgerator and told us that it was due to Gas Leakage and he will be sending another engineer to refill the Gas but no one came. Then I called your Samsung Service center again at[protected] and asked them to please send some one to repair my fridge. Another engineer came after that and he refilled the Gas but my refridgerator didnt work, then they check it again and found that Thermostat was damaged and they bypassed the Thermostat and setup my fridge in Direct Mode. I asked them to please replace my Thermostat as well and they said that it will be replaced by another engineer (Strange!!!!)(This Engineer visited on 31/08/2010). I waited for few days but no one came then I called up again at[protected] and I asked them to send some one to replace Thermostat, the representative there told me that he is putting my reqest on priority and arranging call back for me but I didnt get any call however another engineer visited my place on 04/09/2010 and looked at the fridge, noted few things and told me that some one will visit on 06/09/2010 and will repair it. But again no one came on Monday as well and when I called customer care, they told me that they are going to put my request on an urgent priority and arrangig call back for me.. but as usual no call and no one came to repair my fridge. Now I have few questions
1. What is a time estimate for a repair ? It is more that 10 Days when I registered my complaint and still waiting ?
2. When the Thermostat was damaged, why Gas was refilled ? Looks like they made fool of me and charged 800/- for gas refill while the issue was with Thermostat ?

I am requesting you to please provide an update on above complaint number as soon as possible.