Samsung India Complaints & Reviews

Dear Sir...

i am sanjeeva reddy ..actually i have bought one DVD player in may 2007, the model
( MAX DT-55 DVD HOME THEATRE) , i have got some problem with that device and i kept that in kadapa samsung service centre two months back ...from then onwards i visited that centre for 20 times ... no response ,,they r saying like my technician is in leave and i don't have the spares ..and also finally they told me that we can't able to repair this ...finally they said that u can take it back ....i surprised and i have decided to raise the complaint to consumer court.....

I HAVE NO DETAIL OF MY LOAN TO PURCHASING SAMSUNG LCD 32"
THROUGH BAJAJ FINANCE.I WILL TRY TO CONTACT LOCAL PHONE NUMBER[protected] BUT NO-BODY PICK THE PHONE.MY LOAN ALL INSTALLMENT IN TIME.MY LOAN NO.4260CD00006252 INSTALLMENT AMOUNT:-2226/-.PLS GIVE ME A LETTER TO DETAIL OF MY LOAN ACCOUNT TO MY HOME & MY FIRST INSTALLMENT 05th-DECEMBER-2009 & LAST INSTALLMENT TILL 5th-NOVEMBER-2010.
MY ADDRESS :- MR.VIKAS KAPOOR,HOUSE NO:-2133,GOPAL NAGAR,SECTER 32"A",CHANDIGARH ROAD NEAR TAJ PUR ROAD,LUDHIANA.
CONTACT NO:[protected],[protected]
PLS REPLY QUICKLY

WTH RGDS
VIKAS KAPUR

I have purchased a Refrigerator Model No.RA21WBPS @ Rs.12000/- vide Bill / Tax Invoice No.359 Dt.[protected] from Samsung Authorised dealer at the following address:-
M/s S.V.R.Enterprises (Samsung Plaza)
D.No.40-9/1-24A, Vasavyanagar, Opp. Bakers Inn,
Benz Circle, VIJAYAWADA - 520 008

Product Serial No. 04574ZAS4015410. (5 stars)

The comprehensive warranty covers for 12 months while the Compressor - 60 months (5 years)

Electric power supply to the Refrigerator is alright as the inside light is glowing. However, the compressor is not working.

The complaint registered vide

BP No.[protected]

with above dealer evoked no positive response so far

I regret and feel so bad that after sales service by 'SAMSUNG INDIA' is very very poor. They are not prompt enough and up to the satisfaction of the
consumer

I had given my Samsung Monte for repair as it was getting restarted automatically. The service station says that they will change the PCB of the phone. But its over a month now and I am not getting any kind of positive response from them. This is not at all feasible and tolerable.

Dear sir,
please note that the Samsung cdma/gsm hand set was dt.09/11/2009 from Reliance webworld,Gomtinagar,Lucknow,U.P.,bearing model no. SCHW299 (no.-FQCID/A3LSCHW299)
for Rs.12,000/-apx.
After two month's o[censored]se the touch screen stopped working,and a great difficulty is being faced
by me.
The Samsung service centre staff at Lucknow always takes an excuse of the non availability of the touch screen in stock,every time the visit is made.
PLEASE DO GUIDE ME AND SOLVE MY PROBLEM.
Please do the needful at the earliest.
Thanking You.
Rama Nand Yadav

Hello,

I have Purchased a brand new SAM SUNG split AC Model no:- AS183USB on May-29-

2010 in Hyderabad city at "METRO cash n carry"

The Brand new Out door unit is having multiple Dents, as it was realised during the Installation process at my home i have carried the OD unit back to METRO they suggested me to take back the pice as Samsung service team will resolve this directly at my home
I have not checked the sealed piece at METRO with a belief in the Quality process of Metro now i know their operational efficiency

The issue was raised in Sam sung CC and Metro Customer Care,on 30-May-2010 till now 10 complaints were logged against Ref BPID: [protected]

on 7-7-2010 i was asked my Mr. Ahmed from Metro to contact Mr. Ramesh from SAMSUNG, Andhra pradesh, Mr. Rames committed and said to me he will organise with replacement / refund. he sent the local Kukatpally area team and collected the documents, Metro bill, S.No of ID & OD units, after 30 day i was now told the complaint is closed as they were asked to close the call by Ramesh, when i contacted Mr. Ramesh he said he is not responsible and he suggested me to get this resolved by METRO only

Back to Square 1 at METRO, after 65 day from the day of Purchase of Brand new piece,
why should i live with this Issue when i have spent Brand new price do you expect me to live with multiple dented piece?

METRO:Now as a final call i would request to resolve the issue you have to realise the Pain i am going through wasting my efforts do i need this because I am your customer?

SAMSUNG: my mobile, my refrigerator, my washing machine all are SAMSUNG now have you decide to suffer the loyal customer let me know.

I lost my patience i am irritated and i want to handle this in better way if the Senior management fail to take this issue on their heads i will proceed for my justice

Complaint Against: Samsung Service Center, Sector 31, Gurgaon
================================================

I bought this mini notebook PC last year in September. It started giving issues after 2 months after that. The screen would flicker a lot an would work only in a particular position. Since the initial issue wasn't that big, I started living with it. Once it became a real nuisance, I went to the service center and got it rectified. That time it was done promptly and my notebook was fixed on the first visit.

Later after 6 months, various softwares on the machine started failing ( I used to get random Cyclic Redundancy Errors). On diagnosing, it was found that the hard disk has developed bad sectors.

I went to the service center to get it checked. The first response was that since the laptop is in working condition, the hard disk must be fine. They simply would not accept that there is something wrong with the hard disk. I had to show them the Windows Diagnostic Results. Still they told that item needs to be checked using their proprietary diagnostic utilities. I had to leave my laptop for a week's time at the service center.

Later they agreed to replace the hard disk but since the replacement part wasn't in the stock, they offered me to take back the laptop and once the replacement would arrive, they'd call me and I can come again to get the issue rectified.

I brought the laptop back to realize that the samsung guys have totally started ignoring my calls. Never did they reply back to update me on what's the status of my replacement. I used to call them nearly on the daily basis and after about 15 days they called me and told me to come back next week since the guy who was to fix my machine was on leave.

Another week gone.

When I came back, and the service guy (Shamshad Ali) was back, I was told that I had to submit the laptop again, for it was needed to be with the service center, while they order the replacement. It's to be noted that till that time the replacement part wasn't ordered.

I had to again give the laptop to them.

Another week gone.

Even this time, I had to inquire about the replacement. Those guys never bothered to call me up.

When I arrived at the service center and they were about to replace my hard disk, I just realized that they were going to replace my 160GB hard disk with a 60GB version.

I intervened and came to know that the part had wrongly arrived.

The part had to be ordered again.

This time I was told to take back the laptop with me and that I can use it till the time the replacement arrives again.

Its to be noted that more than a month had passed till this time.

At my home, when I started using the laptop, i realized that the battery life had dropped drastically from earlier 5+ hours level to less than 40 minutes.

I called the customer service and I was told to go through a battery recalibration process, which I did and still the results were bad.

This thing was notified to Shamshad Ali and he agreed to fix the battery as well.

The laptop is still with the service center. More than 6 weeks have passed since the item this issue was reported to the service center folks.

I purchased a 22" Samsung LCD TV Model LA22A450 on 04 May 2009 form Vijay Sales, Opera House, Mumbai. Exacly in 16 months, the TV screen started showing faded colours and there was no video output. I lodged a complaint with Customer Care immediately on 12 Sep 10 and the Service Engineer visited our place on 13 Sep 10. He examined and told us that the LCD panel has gone bad and needs to be replaced. He said this would csot Rs 8000.

I bought this TV for Rs 16,500 in mid 2009 and within less than a year and a half if I have to spend 50% of the cost of the new TV for repairs, it sounds rather ridiculous.

I am a serving officer of the Armed Forces, presently posted at Mumbai. My complaint ref no is [protected].Would request you to look into this issue.

Request Dehradun Dealer ''GAYLORD'' to provide a Duplicate Copy of Bill. The request has not been taken care of since last 1 week. The machine is broken down due to spare request by Samsung Technician who visited my residence to check the machine. My original bill is misplaced.
Machine is still under Warranty.

Need Urgent Help.

BP No. [protected]

Sincerely,

Regards

Zaheeruddin Bakshi ([protected])

Sir
I have larged a complaint through u r toll free no [protected].and obtained the complaint no. [protected] on 05.09.2010. This Complaint was attended by your service Engineer on 06.09.10. and informed that there was a problem in mother board of which tobe replaced. Then I asked him to replace with the new one because the piece was purchased by me on 05.08.10. through your dealer Vasanth & co . Purshvakkam - chennai -600 010. Then your service Enginer contacted his superiors and agreed to replace the same with new one. Afterwards, I have received phone calls your officials stating that they are convincing me to get it repaired of which iam not at all interested. now i request you to replaced the same immidiety.

I HAVE PURCHASED SELED PACKED SAMSUNG 5010 IMIE NO. [protected] BATTERY NO. AA IZ525 KS1B COLOUR BLUE FROM RAVI TRADERS, DO BATTI THANA, RATLAM VIDE BILL NO. 1972 DATED 20.8.2010 (TIN NO. [protected]) TELEPHONE NO. 236929, AMOUNTING TO RS. 3450/- WITH SUPPORTING 4 GB KINGSTONE MEMORY CARD OF RS. 480/-
THIS MOBILE SET IS CREATING PROBLEM AFTER EVERY 15 MINUTES AND GETS RESTART AUTOMATICALLY AND THEN SHUT DOWN. PROBLEM ALSO STATED TO RAVI TRADERS, RATLAM BUT TILL DATE NO SOLUTION DONE.

THIS MOBILE IS UNDER WARRANTY PERIOD IF HAND SET IS CREATING PROBLEM, THIS MOBILE MAY BE REPLACED AS ONLY 20 DAYS HAS LAPSED FROM THE DATE OF PURCHASE

NECESSARY ACTION MAY BE TAKEN AND DO THE NEEDFUL EARLY AS I AM WORKING IN RAILWAY AND DUE TO THIS I AM NOT GETTING CALLS EVEN OUTGOING CALLS ARE ALSO NOT DONE BY THIS MOBILE.

WITH BEST WISHES,

BERNARD FRANCIS [protected] RATLAM (M.P.)

I HAVE PURCHASED 2 TON AIR CONDITIONER. BUT IT WAS STOP WORKING AFTER ONE MONTH. SERVICE CENTER HAVE TAKE THE AC. STILL AFTER ONE MONTH THEY NOT RETURN MY AC.

I am writing this complaint after being completely harassedby personnel at Samsung Service center at Bangalore i.e.
Samsung Indian Electronics Pvt Ltd
#9, 1st Phase 27th Main,
Ring Road
BTM Layout, Bangalore-76.

This all started happening on 24-04-10 when self had gone to said service center to get my Mobile phone touch screen rectified as it was not working complaint no. WA [protected] and self was told that touch screen was out of stock and will get it touch as soon as it comes but even after waiting for more than a month to my astonishment there was no call from the service center.
Later, called up the service center and briefed that now touch screen is available therefore, I can come and get it rectified in 15 mins. I went on 28-05-10 around 16:00 hrs to the service center and there waited for more than an hour for my turn to come.

Staff Mr. Srinivas came and took the complaint Work order no. 287 and said he will get back to me once the phone is rectified. Self went on following Monday i.e. 31-05-10 and still the phone was not ready.
I stay very far away from the service center that is almost 50 kms away but still i went on 05-06-10 at 16:00 hrs when checked was informed by the manager Mr. Prakash that Mr. Srinivas is not on duty therefore to come some other and also gave Mr. Srinivas's Number i.e [protected] but i still persuaded him to handed over the phone to me as i was coming from far away but was told that phone has to be collected from Mr. Srinivas only.

Self came back again on 12-06-10 to catch Mr. Srinivas to collect my phone. Self handed over challan to Mr. Srinivas, he came with the phone of same model and said there was some circuit problem also which was not there at all apart from the touch screen. Self checked on the phone and to my shock the phone was not mine as the IMEI no. was not matching which was on the work order and the purchase bill. When asked for a clarification on the same Mr. Srinivas said "ITS OK AND YOU CAN KEEP THIS PHONE and also said " YOU CAN GIVE ME THE ORIGINAL BILL AND I WILL CHANGE THE IMEI NUMBER AND PUT THE COMPANY SEAL" and took the bill changed the IMEI number and said "THIS SHOULD BE FINE" this really frustratedand how can SAMSUNG do such blunder and staff having such a casual and an illegal attitude and said I want the same phone back.

Mr. Srinivas said that give me some time i will search for the and will it back to you, infact he also told he will give me a call. BUT as usual didnt recieve any call and self had to call again and was told that phone is lost and again the famous saying he will get back to me.

Till date no call from his side. Really want an explanation from SAMSUNG whether they give this sort of service to their customer. Infact this was the 1st and the last product that I have used of samsung. I was very very deeply attached with the mobile phone as it was an engagement gift from my fiancee.
I think if there is no reply from your side i will have to move to consumer court.

Regards
Vinamra Mehrotra

Dont Buy this Model Samsung Metro 3G


1. In calendar there is no Birthday Item Options
2. SMS delivery land in Inbox
3. No Call Recording Function
4. No Signature in SMS and Email
5. Lots of Call Drop and Signal Fluctuations
6. No method to change SMS Alert tone

Dear Sir/Mam,
My samsung mobile is not working and i submitted that one to authorised service centre of Samsung mobiles (R.K.Mobile Services 42,omkar road,Maa durga plaza,chukku mohalla,Behind Head post office, near kali mandir Dehradun ) on 05/08/2010 but from last 35 days they are not been able to repair that mobile. My mobile is in warrenty period(SCH-B184 and Sl.no is A0000017A95525 purchasing date is 08/03/2010) I bought this mobile from Arora Communications 78,Rajpur road dehradun he is an authorised dealer of Samsung mobiles and the bill no is 177 dated at 8.03/2010. According to the samsung service centre services i totally got fedup,i did regular male to samsung support india but i have not got satisfactory mail from that side, so at last i decided to mail and get proper help from your side. Please help me on the above conditions. My personal mail id is [protected]@yahoo.co.in and my mobile no is [protected],[protected].
Thanking you


Regard
Amit garg, Sapna garg

We have to visit mobile clinic at Ranjit park ludhiana again and again to get mobile REPAIRED IN WARRANTY.My mobile first did not getting charge,after 10 days it was given back say it is ok now. on checking it was found that that charging but discharging in 10 minuts. VERY POOR AFTER SALES SERVICE.

the service center is in very small place with little staff to handle customers. suffocating with 10 people in side, people have to stand outside in heat. I NEVER EXPECTED SUCH A STUATION FROM A BRAND LIKE SAMSUNG.

RESPECTED SIR,
GOOD EVENING,
I AM CUSTOMER OF SUMSUNG MOBILE CDMA HAND SET MODAL NO:SCH-B519 FCC ID:A3LSCHB519 & A00000175C12A9. MY MOB: [protected]. MY RECEIPT HAVE LOSS, I VISITED DELARS FOR DUPLICATE BILL BUT DELER SAID , I CAN NOT PROVIDED DUPLICATE BILL,
SO I REQUST YOU TO PLZ HELP ME, MY SET HUNGING, AUTOMATIC SWICH OFF ETC.
THANKING YOU

We had purchased Samsung Referigerator in 2005 (double door) but for the last 3 months it has been giving problem of excessive cooling in upper portion and very less or no cooling in the lower portion. Samsung Engineers have visited our place number of times but have failed to rectify the fault and now they say it cant be rectified as the inner wool-lining has expanded from inside. They advised us to keep two packing under the front legs, it may improve but unfortunately even by doing so situation is same. Our submission is if it is a manufacturing defect, the samsung should replace this with new fridge at their cost.

Regards,

Lalit Mohan
E-365/366 Double Storey
Ramesh Nagar
New Delhi - 110015
Tel: [protected] and land line [protected]

I brought (Samsung Corby pro GT-B5310) mobile phone on 14/04/2010 from Planet M retail Limited, E- 106 city center sector -1 Salt lake, Kolkata-700064. With One year warranty.

On[protected] all of sudden touch screen was got hanged and stop working then I approached to the Samsung service center (System & Services, 1130, Survey park, 793B purbalok saltlec, kolkata) they have kept the phone for 1 week and when they returned it the touch pad was working but the LCD screen was showing black dots and it was blinking, then the service center kept the phone for another 3 days and changed the LCD and touch panel and returned on[protected], now again on[protected] the same problem was arises this time when I approached to the service center they are saying due to moisture and humid weather this problem is arrived and that is not covered under warranty from the company.
And to rectify that workshop is asking Rs.5500.

We had purchased Samsung Washing Machine on 18/8/2010from sales corner op road baroda was delivered on 19/8/2008 and was insatlled on 20/8/2008, it stopped working on 19/8/ and we complained to it service centre who did not attend service on that day and came next day to check on 20/8/2010 and said it pcb is not working and need to be changed and will cost rs 2000 and above , we said it is under gaurateee as we are given a gaurantee of two years and it is excalty two yaers on this day and you should consider it change the part free so they came on next day and charged us rs 2000 for the same and changed it Prs service vadodara 21/8/2010 call no [protected] set serial no l08052cq700638x model nowa85uplecxtl product seril no w08052cx700638x , please reimburse us the amount of rs 2000 they charged from us