Samsung India Complaints & Reviews

SIR,
I HAVE HANDED OVER MY CELL INSTRUEMNT TO SAI COMMUNICATION 2 - A SHREE COMPLEX SHRENIK PARK CROSS ROAD AKOTA, BARODA -20 PH[protected] VIDE WORK ORDER NO 652 STS 25/9/2010 TILL DATE THEY HAVE NOT INFORM ABOUT ESTIMATE NOT REPAIRED. AT THE TIME OF HANDING OVER INSTRUMENT FOR REPAIRING THEY TOLD ME THAT ESTIMATE WILL BE INFORM YOU ON PHONE THEN I HAVE CONTECTED TWICE BUT NO RESULT EVEN THEY ARE NOT RECEIVNG PHONE.

Dear Sir,

I purchased one mobile on july month but last month it is not working properly so i gave it for repairing to your Samsung Service Premium House, C.g.road, Ahmedabad . but till date it is not repairable and they people always gave time to us. whenever i go to their office always i be a bagger. so is it really a service from samsung. copy is attached for your ready reference.

Sir,
I have problem with my handset which is getting automatically off and for that I had given my handset for repair to the nearest samsung service centre @ "Dumdum cossipore, kolkata-30 Devoyoti Infotech" on 8th september.

They repaired it & gave after two days.It worked for a week and the same problem rose again.I again submitted my handset for repair to the above mentioned service centre on 18thseptember & they called me after 10days but when I reached there on the given date they said me it will take 20-25moredays or may take more. later I called your customer care executive but they do not gave any proper rsponse and I was left helpless.

sir, I'm a class 11th student & staying here all alone and I have no other means of communication to contact my parents & friends and this is creating a great enconvenience to me.

so sir I want you to take some prompt action regarding my complaint as soon as you can so that I shall rely on you in future and for this act I ever will remain grateful to you.

Thanking you
Yours affectionately
Utpal kumar

ADDRESS:-C/O K.C GHOSH
EAST SINTHEE ROAD
KOLKATA-700030

On receipt of the SAMSUNG DIGITAL CAMERA ES65 (10.2 Mega Pixel) on 25.09.2010, it was kept for charging after insertion of battery BP70A into battery's port. It was revealed that the RED light glows momentarily while switching it for charging and then AMBER light glows continuously. GREEN light never comes after charging for hours together.It seems battery is not getting charged.Hence, it is not possible to power ON the Camera.
REMEDIAL ACTION IS REQUESTED.

Details of sender: N. JAGANNATH RAO, ALL INDIA RADIO, ROURKELA-769042.
MOB NO: [protected] / [protected]
Order no:[protected]
product code: 528-40

Hello,

I bought a Samsung 210 litre refrigerator for Pai Electronics, Indiranagar Bangalore on September 3, 2010. On delivery it was notice that the Table Top was damaged. The complaint was registered with Pai Electronics on September 5, 2010. After which the Samsung Engineers visited and told they would replace the refrigerator with the new one.

It has been almost one month now and no one either from the dealer or Samsung has bothered to call and inform me on the status of the complaint.

it is absolutely rediculous.

Regards
Pavan - [protected].

I have been using 11 mobiles since mobile technology launched in India and I found out Samsung Corby plus/pro is the worst mobile I had ever experiance. I purches two corby mobile i.e. Corby plus and Corby pro before 5 months from Poorvika mobile, Chennai and both the mobile's screen touch is not working and it's completely dead. Looks like it is a generic problm for Samsung Corby. So think 100 times before buying this mobile or dpn't buy it. This is a clear cheat to the customer and Samsung needs to recall all the corby mobile and they need to return back the money they have charged from customer. A brand company like SAMSUNG will manufacture a cheap quality mobile, I neverr believed even in the dream.

Hello sirs I have bought Samsung microwave oven CE104VD (White colour) on[protected] of price-11,500 from our local dealer with slip in which he has written white microwave oven but in place of white color shopkeeper packed black oven and give it to us. He cheats with us. We are requesting him to exchange that but he is not responding.
Our local dealer address is
PREM LAL & SONS
AUTHORISED DEALER:-SONY, I.F.B, SAMSUNG
BHOJPUR, Sundar Nagar, Distt.Mandi (H.P)-175002
Mob[protected]

Dear sir,
I have bought a Samsung Ctv 21b860 on 27th feb. 2010. I faced several lining problem on T.v. Screen. I contacted M/s Service World, Samsung Authorised Service Centre, Rohini Niwas, Near Panchmukhi Hanuman mandir, East Boaring Canal Road, Patna-1, Ph.[protected], 3256988 on several request, they accepted my T.v on 07.06.2010. From that day the service centre is doing noting except assurance. They are also changing their attitude. On several contact by me on phone and on visit to service centre they are extending their time of repair or change of T.V. Me and my family felt mentally harassed and also my precious time go to vain because of your service center's ignorance's and your technical fault.
Please, look in this matter promptly.

Yours truly,
Brahamdeo Prasad,
Mob -[protected].
Dept. of Health,
Govt. of Bihar,
Vikash Bhawan,
Bihar, Patna.

hi i bought a samsung 46 inch lcd tv from kohinoor electroncis in andheri west.It is now 18 months after i bought it it has problems in picture.the warranty was for 1 yr.i bought it for rs 75000.now samsung tv repair has told me the screen needs to be replaced which costs 35000 rs which is 50% of tv cost.I want to complain against this.i want samsung to do the repair free of cost.

I purchased Samsung Galaxy i7500 mobile phone in july 2010, but as i started getting comfortable with it i faced various problems. Its battery life is very poor and disastrous, only last maximum of 1 day and takes 3 hours to charge...
My major problem is that now the battery is dead and i ask two samsung service centers to replace it, it has been two weeks but there is no response.
I think samsung should close all its service centers as they are of no use.
I want a battery in two days or ask samsung to refund my money immediately.
I would never buy a samsung product in my life again.


AKHIL BATRA
[protected]

I have purshased a samsung mobile (B 520) and within 1 year the software of the mobile was dead and when i contacted the samsung authorized service centre ,they have given me 1 week of time for repairing it AND GAVE ME WORK ORDER NO.80262
when i visited after 1 week ,they said that it will take one more week as it has to be replaced by samsung company.
I waited another 1 week and now it is more than 5 weeks,still they are saying that it has not got replaced by the company and service of the company is very bad .
The behaviour of the concerned persons in that authorized service centre is very harsh .
So kindly take my complaint against the service centre of the samsung whose address is given below.
MOBILE GALLERY
authorized samsung service centre
10-4-36 ,1st floor
Above HDFC,SBI ATM,
HUMAYUNNAGAR,
HYDERBAD-500028
PHNO[protected]

I AM HARVINDER SINGH, R/O D-12, 3RD FLOOR, ASHOKA ROAD, ADARSH NAGAR, DELHI-110033. I HAD PURCHASED SAMSUNG REFRIGERATOR (MODEL NO-RT31SVPS1/XTL) 2 YEARS AGO. IT WAS WORKING FINE BUT FROM LAST FEW DAYS IT WAS MAKING HUMMING NOISE & NOW IT IS SILENT BUT COOLING EFFECT IS NOT THERE. I REGISTER MY COMPLAINT TO SAMSUNG'S EXCLUSIVE SERVICE CENTER WHOSE DETAIL IS SUYASH SALES & SERVICES, PLOT NO. 99, KHASARA NO. 54, INDUSTRIAL AREA, NANGLI POONA, DELHI-110036 ON 25/9/2010.

BUT TILL NOW THERE IS NO ACTION TAKEN BY THEM. I AM FACING HUGE PROBLEM TO KEEP MY FOOD ARTICLES IN THIS WEATHER.

PLEASE TAKE IMMEDIATE ACTION ON MY COMPLAINT.

THANKS
HARVINDER SINGH
[protected]
27/09/2010

I purchased the GT - E220B handset from Big Bazaar, Gurgaon on 23.05.2010. On 30.08.2010 I took the handset to your authorised Samsung Service Center managed by - Millennium Service, A - 3 & 4, Devi Palace, Old Delhi Road, Prem Nagar, Opp. Raj Cinema, Gurgaon as the set was hanging while switing on. I was told that the set will be checked and repaired and returned to me within 10 working days. When I went to collect the same, I was told that the motherboard was damaged and had to be replaced. I was asked to come after another 15 days. When I went back after 15 days, I was told the motherboard was not available and I should submit photocopies of the purchase receipt so that the company could either replace the set or refund the money. I have been told that the process will take another 45 days. If this is true then I will be facing a lot of inconvenience. I would like to request the concerned authorities to please expedite my case and ensure! that I get my refund / set replacement at the earliest.

Mario Noronha
Tel: [protected]

I have purchased on a samsung make double door refrigerator (RT50MMSM-2010) in March 2010 at Mumbai. Shortly after commissioning, we found condensation of water in vegetable box which gradually increased and escalated in the region of cool box area above vegetable box with start of ice formation. Problem reported to samsung several times (complain no. [protected]) but still persisting despite several futile trials made by samsung person. Condensation of water inside operating refrigerator spoiling vegetables and other contents. Several attempts were made by Samsung representatives mainly by Mr. Ramesh, Mr. Sheikh to present the defect as normal. We were denied every time when asked for a copy of written report that would be submitted to samsung on the matter. This is absolute lack of transparency. In view of above we request samsung higher ups to look in to this matter and resolve the issue by either rectifying the problem or replacing this faulty refrigerator by new defect free one.

I bought a 230L refrigerator at hyderabad on may2010.It had come with a faulty sensor due to which fridge was overcooling.My first complaint with the customre care was during june . The techinicain visited my home,checked the fridge and said sensor is not working and had to be replaced.He said it has to be ordred from Head office and will receive in 3-4 days and that he will come back again in a week.From then on i had been following with the customer care and service center in hyderabad for almost three months now.My latest complaint compliant no is [protected]. You guys are the most sucking and useless people i have seen ever.Everytime i call the customer care and service center ,its the same message i hear(sorry for the incovenience.Issue will be resolved by end of the day) but when is that day going to come? If you are not ready and willing to resolve the customer complaints then why the you run the customer care and service center? The service center at Hyderead(S.S.Associates,Subhodaya Colony ,Kukatpally - Ph[protected] are the useless ,cunning xxxholes ever. Its really disgusting to receive such a service from a international consumer company.I really regret for buying samsung products and will never allow anyone else to do the same.
Just wanted to caution fellow users not to go for any samsung products,you will defintely regret later.In my opinion LG customer care (even though their brand name is not so popular than these retards) is far more better than samsung..

Samsung Refrigerator Complaints - Dear concern , I brought a fridge from M.P.Electronis bareilly they deliver fridge to at my home when I open it and see it's door was dafult ( manufatruing default ) I complained immediate they said this will be see by service centre , many time ai compained service centre company customer care and there ASM , but after 8th month they did'nt take any action aginst it , kindly solve my problem otherwise I will go consumer court aginst samsung company and that dealer and service centre.

regards
atul

PLEASE SEE MY COMPLAINT, WHICH IS STILL UNATTENDED BY A THIRD CLASS COMPANY LIKE SAMSUNG. ALL ARE ADVISED TO NEVER PURCHASE ANY SAMSUNG MOBILE PHONES. AFTER SELLING OF PRODUCTS, SAMSUNG NEVEER BOTHERS TO ATTEND COMPLAINTS OF THEIR CUSTOMERS.
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To,

Samsung India Electronics Pvt. Ltd.

Subject : COMPLAINT ABOUT POOR AFTER SALE SERVICE.

Dear Sir,

Reference my E-Mail dated 24.07.10 which has not yet been entertained by Samsung.

It is to bring to your notice that the undersigned had purchased a Samsung Mobile Phone (Samsung Corby) Model No. GT-S 3653 on 02.11.2009.

02. On 15.07.2010, I observed that touch screen of my mobile phone is not responding and only two manual buttons available in the phone are functioning. So, I approached my nearest Samsung authorized service center i.e. “SIM SOLUTIONS” at Rohini, Delhi on 17.07.2010 for servicing of my mobile phone because it was under Warranty Period. But, after inspecting my mobile phone, the representative of “Sim Solutions” surprised me by informing that an amount of Rs. 1480/- will be charged despite the fact that my mobile phone is under warranty period. On asking the reason, he informed that some parts of the mobile phone became faulty which has to be changed on chargeable basis. However, I got my mobile phone repaired by paying Rs. 1480/- to them though it was under warranty period and asked them that I will make a complaint about the same to Samsung Electronics Limited. Dully, on 24.07.10, I sent an E-Mail to Samsung at support.[protected]@samsung.com mentioning the full details. But it is shameful to say that still today i.e. 26.09.10, my complaint has not yet been entertained. This clearly shows a very below standard after sale service by Samsung.

03. In Srl. No. 8 of Warranty Condition, it has been clearly mentioned by Samsung Electronics that the company’s obligation under this warranty shall be limited to repair or providing replacement of part/s only. But in my above mentioned case, Samsung neither bothered to repair my mobile nor for replacement of parts of mobile, which is totally against the warranty agreement. Also, such type of poor after sale service reflected a bad impression of a reputed world-wide company like Samsung.

04. I Once again request you to direct your concerned service center i.e. “SIM SOLUTIONS”, D-12/195, 1st Floor, Sector-8, Rohini, Delhi-85 (Tel.No.[protected], E-Mail : [protected]@gmail.com) to return my money (Rs. 1480/-) which has been taken from me on account of service charges during the warranty period

Thanking you.

Yours sincerely,


Dated: 05th August, 2010
(U. Bhattacharya)
E-Mail : [protected]@gmail.com

Daer Sir/Madam

I have purchase SAMSUNG SERIES-3 (25 inch) LCD T.V. on Jan-2010.within 8 months T.V is not working properly.This is very ridiculous.pls take action immediately.Do the need fuly.

Customer name-Vishal Raimagia.
Add0-d-9,plot no-509,sector no-5,Trimurti co-op-hsc,near jain tempale,charkop,kandivali-(W),mumbai-400067.
Vendor Name-Shreeji Electronics.
Add-1,Vidyut bldg,Plot-234,Sector no-5,Charkop Kandivali-(w),Mumbai-67.
Invoice No-20440
My Countect no-[protected]/28682681

Regards,
Vishal Raimagia.

purchased subject phone on 11=.05.2010 from vashi Navi Mumbai .Had problems with 3g services &Video calling from first day ,

had approached samsung customer care ( Vashi ),they serviced my hand set but after that started another big
problem - now i cannot change the sim card , if i use another sim card the handset does not accept- i have to go
to the service center where they do some software changes then i can change
the sim card .
1) this is not acceptable to go to the service center for change of sim card
2) service center is quiet far from my place -need 30 min to reach.Hence i request you to please advise / suggest
for service in order to upgrade in order to rectify the problem where i can normally change any sim card at my convinience
( which is necessary as have many sim cards for traveling abroad)
or else please replace this handset with a new one

I have done a gross blunder, that i chose SAMSUNG mobile (GT-C5010) in spite of NOKIA.
i requset everyone to not commit the mistake what i hav done. this phone i bought on 1 august ,2010. but i could not use that set for a single day as it was getting switched off itself again and again. i told shopkeeper but he said he is not responsible for that.

than .. i went for customer care .I told them the same. they shown a quick response to my complaint..as they gave me a new handset (they replaced the set and issued me another set of same model).....but misfortunecontinues.this problem is continued.. if i dont check my phone for a long time..i check it and always i found that it is switched off.I came to know hat these series of sets are malfunctioning..