Samsung India Complaints & Reviews

dear sir i want ur attention about very poor service provided by samsung care (arora care faridkot)....................................................i hav bought samsung corby mate gt b 3313 from faridkot on 17-5-10 and after one month some problem occured in earphones .i went 2 care cente.......the care exective told me that the earphone will replaced between 15 days as earphone was under warrenty..............and register the complaint but after that there was no response from their side.I hav visited many times 2 care center but they always lie 2 me...........and now they r not receiving my call....so i requesting u 2 please take immediate steps amog them and solve my problem......my complaint has reached a time period of about 3 months....hoping u will satisfy me......

yours sincerely
pankaj sharma ([protected])

I own a Samsung Microwave Oven Model No. C 100F / XTL purchased in January 2003. Recently, its PCB part developed a snag which can only be set right by replacement. I registered a complaint with the Customer Care (Complaint No. BP[protected] dated 7.09.10). The service engineer visited our residence and dignosed the problem with the PCB part. Unfortunately, since then nothing has happened as i have been told that the said part is out of stock. Repeated follow ups too have yielded no return despite me going to the extent of trying to reach the Store Incharge of the Naraina Service centre.

I would kindly request your intervention to get the same resolved at an early date.

Rajan Taneja

Dear Sir,
You will appreciate to note I and my family are in use of Samsung mobiles as many as four (4) numbers out of which the mobile bearing model no: GT-S5603 and serial no: RW2SA47575F has become defective and duely given to your authorized service center OPTIMAL SOLUTIONS, BARRACKPORE, KOLKATA-700122.

It is unfortunate to note that the service center I am deprived of using the reputed Samsung mobile. I therefore request your intervention / instruction to your service center for repairing / replacement of the mobile hand set at earliest in order to retain the reputation of the company. I shall be thankful for your early action. Your reply is eagerly awaited.
email: [protected]@rediffmail.com

Regards,
Mihir Sarkar,
Barrackpore, kolkata-700122

Hello sir/madam,
I am complaining about my mobile manufacturer (Samsung Corby Pro -GT B5310) who gave me a defected handset when i bought this on 28th April 2010 which had its features like touchscreen malfunctioning so i went to their service center and gave it for service more than two 3 times after that they told they were unaware of the defect in it so they assured for a new handset and gave me after two weeks with lot of formalities for it. Then i got my new Handset and exactly one month after i am getting the same problem again... i don't know what they have did i feel they returned my old defected one again to me... i am tired of going to their service centers ... Spending nearly Rs 11000 i haven't got anything worth from them. I need a solution for my problem. I lost many important calls when the phone got malfunctioned and did not react to my actions. So i kindly request you to take some steps regarding my issue with them. I want them to pay back atleast for my handset which is just 5 months old and has no value. please help me...

sir i lost my samsung guru E-1410 mob handset IMEI NO-[protected]at Aurangabad Maharastra India, on date[protected], at time 01pm


i had a relince sim in the handset num is [protected]...

pl do some needful to trace the mob because i have very important contact num in mob upto 800 friends and family member...

and very personal msgs

pl trace the mob and let me know on this mob num-[protected],,

[protected],
or on my email- [protected]@yahoo.co.in

i wl be very thank full to you pl use your power of knowledge to trace the mob phone..

thanks sir......

I have purchased Fully automatic washing machine 2 years before,now it has got repaired,i searched for samsung authorised service centre from website ,i found ITEL Services,Banashankari-2nd stage,i contacted them and took the machine for the repair and they told within one week it will be repaired.we contacted them after one week,they told drum has defective it has to be be replaced,we agreed to replace it.after that they kept the washing machine for one month withour repairing it and gave answer drum is not available etc.,.i brought back the machine from that ITEL Services centre and given for repair for other repair center,There I Very much shocked that some parts are removed and theft by ITEL Services, Parts like presurre sensor switch,Aluminium Belt for drum,under panel and lot more.we asked regarding this immediately with ITEL Services but they are not responding properly. i dont where is problem whether with ITEL Service or SAMSUNG Company giving authorisation for this kind of people

hi,
i have called up samsung customer care 10 days back to collect my samsung ac as there was some problem in cooling,,after calling up for so many times finally samsung engineer comes and inspects the ac and then later in eveng my ac was picked up from my place in vikaspuri on 15-09-10 and today its 18-09-10 and am calling samung service centre since 2 days but thy just say that we hv mailed the concerned department and they will call you.till now i havent received any call from them and since morning i have been calling them they just say we will arrange a call back or rather say me to call they customer services as they have sent my ac over there..its not my responsibility to call SAMSUNG'S authorised dealers and check about my ac but still i called them and spoke to them regarding it..when i called up SAMSUNG authorised dealer called GLOBAL SERVICES address rz-8 mahindra park pankha road uttam nagar new delhi 110059. mobile num [protected] email id [protected]@yahoo.in..the staff here were ill-literate and used foul language,they dont have basic manners how to talk to a client..since today morning i have been calling here and talking regarding my ac but didnt get any response inspite the person i spoke to says ''dont bother my boys and dont disturb by calling again and again""..AFTER ALL THIS I AGAIN CALLED UP SAMSUNG CUSTOMER CARE WHERE I HAVE INTIALLY CALLED UP..COMPLAINT NUM IS [protected]..here at customer care executives say me there cant do anythng regarding thz and says will arrange a call back from senior person..this is the patent line they use..AM STILL WAITING FOR CALL BACK FROM ANY SAMSUNG'S EXECUTIVE..AND WAITING FOR MY AC.

I WOULD BE OBLIGED I[censored] LOOK INTO THE MATTER.

REGARDS
FAAZEL DASTANI.
[protected]
[protected]
[protected]

I GIVE MY MOBILE TO YOUR SERVICE CENTRE ON 04 08 2010 TILL TODAY[protected] MY MOBILE IS NOT RETURNED. THIS IS THE FOURTH TIME I DID GIVE MY MOBILE TO YOUR MALDAHIYA SERVICE CENTRE THEIR SERVICE IS VERY POOR

KINDLY TAKE SOME ACTION IMMEDIATELY

S. ALEX AMALRAJ
([protected])

monitor repair

I longed a complaint at service center on dated 17 aug 2010. MY complain B.P. No. is[protected] .Engineer visited to us and said you bring it to our shop.I requested that please take it and repair it as it is still in the warranty period. He told it is customers dutty I informed it to the concerned authorities again. they assured me it is the responsibility of the firm, so we will make every arrangement to repair it at the earliest. Eversince i have not received any phone calls regarding this. everyday i contact to them they said i will arrange it but nothing happens till date
Is it a crime that I puchased a product from Samsung?
or is it the tradition of Samsung to harrase the customer

GOOD AFTERNOON SIR/MADAM,
I HAVE PURCHASED SAMSUNG REFRIGERATOR RT29ZBPS ON[protected], I HAVE LODGED COMPLAINT IN ONLINE NO[protected] COMPLAINT NO [protected] DT.06-07-10.,
ON THIS DATES; 28-07-10, 05-08-10, 11-08-10, 19-08-10 &[protected] ON THIS DATES SERVICE BOY MR PRASAD COMING AT MY HOME AND CHANGING SOME SPARES PARTS OF REFRIGERATOR, AND HE FINALLY UNABLE TO CLEAR FRIDGE PROBLEM.,
ON[protected] I HAVE GIVEN MY FRIDGE AT SAMSUNG SERVICE CENTRE WHICH IS VERY FAR FROM MY HOUSE UPTO TODAY DT[protected].40PM) NO CALLS OR ANY GOOD RESPONSE FROM CO., JUST KNOW I MEET SAMSUNG SERVICE MANAGER MR DINESH, BUT I AM NOT SATISFIED WITH HIM, HE WANT MORE TIME UPTO TUESDAY., AND ALSO TALKED WITH AREA INCHARGE MR SAMRAT AT NO [protected] BUT SAME NO RESPONSE, SIR AT RAJAHMUNDRY SAMSUNG SERVICE CENTRE NO BODY GIVENG PROPER RESPONSE EVEN MR SAMRAT WHO IS INCHARGE OF SAMSUNG SERVICE CENTRE, OPP ANAND REGENCY, RAJAHMUNDRY.,
I HAVE PROBLEM FROM DATE[protected].,
I REQUEST TO TAKE SOME SERIOUS ACTION ON THIS ISSUE.,
FROM; VENUGOPAL HEDA
JUPUDDY TOWERS, ICICI BANK RD,
RAJAHMUNDRY M; [protected]

Sir,
Iam useing SCHF339 model mobile my problem is videoplayer is not suporting above 176X144resolution at any format if i try to play display resolution is not suporting message is comeing, i got mobile video from other model samsung mobile(same 2.0MegaP cam) via bluetooth then also iam not able to play And in audio player MP4 wave formats are not played and can i change my mobile from CDMA to GSM is it there any any cahce to modification like software,hardware
So could you please give a solution above problem.
Thanking you,

I bought a Samsung Microwave Oven (Model - CE1031DFBP/XTL, Serial No. - J03E7DCZ3004918). Two months after purchase, the oven began throwing an error message SE-24 when ever the power is switched on.

I logged complaint with the Customer Care by calling[protected]. The call was answered and the complaint was registered with the number [protected] on 05/09/2010. One of their representatives turned up on 06/09/2010, inspected the oven and informed that there should be a replacement of one part(name not specified). The concerned person also informed that there is no availability of that part and it will take a 5 days to procure that!! (I am caught unawares as to why Samsung's latest and running model spare parts are not available with the authorized service center).

After 10 days of representative visiting us, as there is no response from the customer care or the representative we called the customer care to inquire the status. We were told that the representative will get back to us with in 24 hours but we don't see any such action even after 48 hours.

Adding to the already worst service, I am being kept on hold for more than five minutes with out any response from the customer care representative. I tried in vain four times from the morning today to connect to one of the representatives.

As a customer who spent an amount of ten thousand rupees(Rs.10,000) for the oven and one who is not able to use the appliance for nearly half a month with in three months of purchase, I demand an immediate action from Samsung Customer Care.

I also suggest Samsung to improve their services to be abreast of competition from their peers.

Rishi Vas Kurra,
Secunderabad,
Andhra Pradesh.

E-mail- [protected]@yahoo.co.in
Missed Date- 17/09/2010
IMEI Number- JCB[protected],[protected]
Dear Sir,

Request you to please try and find out the phone I have lost today at Costa Coffee- Connaught Place, Delhi @ 10:15 P.M.

Please find the details as required by you.

Name: Parul Gupta
Address: 12/20 Shakti Nagar, Delhi-110007.
Phone Model- Samsung S3653 Colours
Make- Samsung
Last used Number- 0-[protected]
E-mail- [protected]@yahoo.co.in
Missed Date- 17/09/2010
IMEI Number- JCB[protected],[protected]

You may also contact on [protected], Aditya Gupta or on [protected]@gmail.com

Thanks, Reply Awaited.

samsung star white touch screen not working for last one month i visited on samsung service center near sec 10 gurgaon. they said sir plese come after 7 days and u will get new touch screen but i m visited every week after seven days i asked to the service center manager mr. Ashraf then he told me that u have to be submit ur mobile hand set and at the time of my first visit service center executive told me sir u can take ur mobile handset with u we will tell u after seven days now my one month complete and i didn't received any touch screen i dont no why they r not taking me seriously.

my self is harvinder singh,r/o 212,street no.1,village gopalpur,delhi-110009.i am purchase a corby mate,model no b3313 on 9th of september 2010.problem is occur on display automatic charging shown.i gave the phone is near by my place aditya infotech ltd.,ashok vihar,central deep market,delhi-52.centre manager said,the charging board is replaced with in 10 to 15 days.so i am kindly requested to samsung company to replaced my phone.

I purchased a brand new Samsung LED TV in Mumbai on Monday13th Sep. The dealer delivered the TV on the 13th and informed me that someone from Samsung would install the TV the next day. I was provided a reference number from Samsung - [protected]. I have been following up every single day since 13th for someone to come and unpack the TV and install it. Obviously, I dont want to do it myself. After spending 43K on the TV, Im unable to use it...

Hi
Am Ranjith from Palayamkottai. I bought an SAMSUNG 26"LCD TV in 2007 from a dealer "Jainsons" in Palayamkottai. While purchasing the TV the dealer said, "after purchase samsung technical person will com to your home and explain about the details of TV, and he said if you need wall mount you have to tell us".
After purchasing the TV i asked about the Wall mount to the dealer, they said currently there is no stock and when it is available we will let you know through phone.Most importantly they didn't say anything about the wall mount that customer has to purchase it within a year.

I am working in bangalore, so i cant able to keep in touch with them, and i trusted them. so when ever i come to palayamkottai i request for wall mount. But they said we will provide next week, next month, like wise it goes on.

Now am working in mumbai, i want my LCD TV in mumbai. So i need of wall mount. For that, last month{August} i gone to my native palayamkottai for gettting the wall mount.when i approach them, they said "now all the people are changed in our showroom and we cant provide wall mount for you, because it is already 2 years gone, so you need to purchase wall mount from the samsung service and the cost of wall mount is Rs.800 [Rs.500-wallmount+Rs.300-installation]".

Now i cant able to give that much amount to get this wall mount, because in 2007 i paid the full money in cash for LCD, and the wall mount should also belongs to me.

So am requesting you to provide me an wall mount for my LCD TV.Because all the problems are from dealer & service only.If you cant able to provide i have to approach the court.

Thanks
Ranjith

Hi,

I had purchase a samsung mobile (Metro C3200) before 1 week only. I purchased first time of samsung product but i m facing prob in my wirless bluetooth. It's very slow and i m not able to data transfer fast. it's taking too much time. pls suggest what should i do. i m very fade up with this prob.


Deepti Pal

Be ware of Purchasing any product of Samsung as they will harass you this much they you will decide to not to go with SAMSUNG any more.

Purchased LCD Samsung Full HD TV 37” on 7th Dec 2009, for Rs 49,500/- from Satnam Plaza M 42 – A, 1st Floor, M Block Market, Greater Kailesh – I, New Delhi

On 10th September, 2010 LCD Samsung gone down, it was not working at all.

Registered the Complain on Samsung Customer Care Center

Ph: [protected],[protected], [protected] or[protected]

They have given the Complain Number: i.e. [protected] and Customer Care Address your complain will address within 24 Hr.

On 13th Sept 2010, the service engineer call at 6:20 Pm he said he would be coming to repair the LCD TV. The Service engineer Name was Mr. Khalid.

Once he arrived at 7:10 Pm, without checking the LCD TV he said PCB is not in order and need to replace. I said go ahead and change it. He said the part is not available and need to come from Chennai and it will require 15-20 days to get from there.

At the same time I called the Manager of Customer whose name is Mr. B.R Rizvi at [protected] the time was approx around 7:30 Pm he said he will let me know the status for the same by tomorrow i.e 14th Sept 2010 by 12:00 Pm.

When the call did not came from Rizvi till 12:30 Pm I called him and asked what is the status for the same. He said it will be take some time to bring the part and might be done by 18th Sept 2010. When he was not sure I asked him to send me the mail regarding the same so that I should have some written evidence what ever he is saying is correct or not. After saying so many time he said mark me a blank mail on my ID i.e br.[protected]@partner.samsung.com

Once I sent the Test mail and inform the same he said you will get a mail from my side within 24 hrs. I said why you are not mailing me the same now he said we can’t do. In the mean time I talk with Support Officer Mr. Kamal Khan at [protected] discussing the same thing. But he also not helped like the others support executive of Samsung.

Also, talked with Samsung Customer care on 14th Sept 2010 discussing the same. Always they have the started line will arrange a call back to you.

But frankly speaking No ONE CALLS.

On 15th Sept talked with Samsung Customer Care again tried to managed to talk with Floor Supervisor with Ms Madhulika and said I need to have REFUND of my Product as I am no more interested for the repair or replacement She has provided me the Number[protected] she said it’s the Refund & replacement Number of Samsung.

Tried the number for more than 5 Hrs the bells goes but no one receive the call. Just see how disgusting is the service of Samsung.


If you are thinking to Buy any Product of Samsung Just read these and decide yourself whether you want to go with Samsung or with some Better Quality Products which are available for much Cheaper Price and Better Service:-

1. How long the customer have to wait for the service?
2. Customer has paid huge amount for LCD TV i.e Rs 49,500/- how he can afford to wait for watching the TV for 15- 20 days?
3. If the Service Engineer are not sure about the problem when it would be resolved. They should atleast provide by Stand by TV provided. But they have not done. As they say they don’t have any.
4. They Challenge they are NO 1 in LCD TV but sorry to say they don’t have the Parts for the same. As they say the parts are lying at Chennai.
5. The customer care people for Robots they just take the information from you and nothing they do. No call back is arrange for last 4-5 days.
6. All the Phone lines of Samsung either its Busy or ranking bells but they picks the call.


If you any other thing you want to ask from me for Samsung do write or call me at

Kamal Gulati
[protected]@gmail.com
Ph: [protected]

C-122, Sector-44, Noida – 201303

Sir,

Pls find the details of the lost phone from Chennai Central railway station. I got a news that one guy was found with the same phone, near to the 2601-Mangalore Express, S9 coach at 8PM on the same day.

Your name:Mujesh K U

Address:10A, Jal Vayu Vihar, Madambakkam, Near Padmavathy nagar, Chennai-600073
Phone model: SamsungGT-S5233W
Make:Samsung
Last used No.:[protected]
E-mail for communication:mujesh.[protected]@gmail.com; mujesh.[protected]@wipro.com
Missed date:09/09/2010
IMEI No.: 358028/03/012845/2




Thanks & Regds
Mujesh K U
Industry Solutions Group - CPG
|Wipro Technologies| Retail, CPG, Transportation and Government| | H/P: +91 [protected] |