Samsung India Complaints & Reviews

I had given my audio set for repair at Samsung India's Service centre at anoop Nagar Indore on[protected].

Despite almost 5 months it has neither been repaired or any communication given to me.
1. I had gone every 15 days to service centre and was told that parts are available , pl. wait.
2. I thought I will call centralized call centre so that speedy arrangment of spares can be taken up. I called call centre.
3. complaint no. [protected] dt. 9-8-10 was logged.
4. Despite 20 calls , standard answer is sir I ensure you that it will be done shortly.
5. NO Communication to my mobile, email given by SAMSUNG.
7. Do these people have any mechanism to moniter a complaint/
8. It is 5 months. Shameless.

S C Deosthale
Indore
[protected](M)

sir ,
i purchase a samsung mobile model no. s3500i with the price of 4400.00
.After 7 days of purchase the handset is automatically get dead.Then i take that to the shop where i purchase it .Name of the shop is "TARINI MOBILE "which is also the distributor of samsung mobile and it has a samsung care in the district.They cant solve the problem and send it to higher branch.Then after 8 days when i went for inquiary they misbehave and not saying how time they will take to give me my mobile.whether in other shop they exchange the set which give problem newly.

Nearly more than 1 1/2 weeks i given complaint in customer care that my printer not working, everyday they ll say today our engineer will come and one feedback message to mobile. It is the worst experience had it in this company not ever had in any other company.

Worst After Sale Service
I bought samsung mobile C3053 in august 09, I was convinced to see the battery backup specification in the product details at samsung website that said talktime upto 7 hrs and standby upto 340 hrs. To my surprise it's battery was drained out in 24hrs after the first charge and never improved.

When approached BTM Service station in bangalore they replaced the battery but that didn't work, after that they observed the battery backup for few days and told me they get battery backup of two days which certainly is lie but still far less than meeting the specifications.

Since than from last one month around 8 times have been to this service center and everytime they tell me they get it for 48hrs and phone is good. after figthing with them they will direct me to a new person who will keep it for observation again.

Buy samsung at your own risk....

why samsung provide very low text message capacity........... So please increse your one of the bigest drawback, because all customers are not satisfied about this perticular problem.........If you you implement that problem then it is better for you & also customers.......... My email id is "[protected]@gmail.com"

i m having a complaint regarding the samsung service center akota baroda i have a problem in my samsung (b-5722 )mobile. it was in the warranty period.. i have mother board problem with the cellphone. they have taken my set and they told me that they will repair my set within a week but they didn't reply me and when i call them they mostly didn't picked my call and not replying me.... so pls help me out in the matter....

I purchased a 1.5 ton Samsung Window Air Conditioner om April-2006. During first, Fourt years, it was working properly. On start of this season, I approached Eye Care Samsung Authorised Service Centre, West Delhi, HA-24, Shivaji Marg, Nazafgarh Road, Karampura, Delhi for its routine service and gas filing. They took it to their workshop and returned after a week time. On operating it, we found that this was not working efficiently and cooling was not good accordingly the matter was again reported to the agency. They again took the A.C. and retunred after two or three days. But this time also, the A.C. was not working properly. Against First service a payment of Rs. 1,500/- was also made. Throughtout the season, this practice continued and A.C. was not working properly. The engineers visited my residence, told a new problem again and again and continued to charge with bills or without bills also. Now again on 30.8.2010, when A.C. was not cooling the room, I lodged a complaint on [protected] vide No. [protected] and in response of same, an engineer from Service Centre, Sector-7, Dwarka visited my residence. He told that the cooling coil of the A.C. needs replacement and it will take around Rs. 3,000/-. Becuase of this attitude of engineers and service agencies of reporting a new problem and intention to charge more money, complelled me to report this matter to the Samsung India. I think the engineers visited were not capable to read the problem and take action accordingly. Either, they were doing experiments with the A.C. to repair it or they were intended to charge money in this way. Because of the things explained above and happened with me, not only, I have suffered throughout the season but also paid a lot of money. Apart from this, I was more surprised on 31.8.2010, when the engineer visited us, explained us that the wall and floor of your house are hotter and this is why the A.C. is not cooling and the statement of Engineer was supported by the person attended the call from Dwarka Service Centre who told his name as Rishi. This was more surprising when the A.C. was cooling perfectly for the first, four years. I failed to understand this fact, as to whether the service engineer should have told this fact to a customer or to the company. I think, if the statement of service engineer and Rishi is considered correct, then Samsung should take steps to enhance the capacity of A.C.s as the natural tamperature of the room where A.C. has been installed is approx. 35 degree centigrate now a days.

I hope suitable action will taken to reduce my trouble.

Warm regards


Mrs. Lata Sharma,
RZ-A1/130/5, Vijay Enclave,
Palam Road,
New Delhi-110045.
#[protected]
#[protected]

i have a refrigerator of samsung model no. SR-A19 NFO,the bottle shelf of my refrigerator was broken and i approached to samsung service center at moradabad and there my requirement/complaint noted at complaint register at sr no 289 on dated[protected],i visited several times to samsung service center but they were unable to fulfill my requirement.
please help me to get the bottle shelf from samsung india.

Want to open samsung mobile servise centre in my city how i get it???

I purchase refrigerator before some years. then in guarantee period freezer not working then your company send engineers many times, but fail. After all they fix old system jali and compressor fixed back side fridge. I purchase therse refrigerator at the high cost 32,000 Rs., because We think one time investment. This is fully imported piece Made in Korea. As your dealer say, thats all... I COMPROMISE.
Now last two year one...

Dear Sir/Madam,

This is with reference to my complain(no. [protected] ) Mumbai India, regarding the lcd which i had purchased two years back. its colour blakened out and it started showing negative images so i registered a complain regarding the same. i was attended by Mr. Madan from your Kurla, Mumbai service centre and was informed that my panel has been blown out and it needs to be replaced. I fail to understand that how...

I had lodged complaint number BP [protected] on 21 Aug 10 with the Samsung customer care for replcement of AC fan which was making a noise because of a cracked blade. after nearly four days and umpteen phone calls later, a mechanic Mr Iqbal came and saw the problem. he noted down requirement and said that the spare part will have to come from Faridabad.no response thereafter. Many calls later they gave me the number of Mr Acharjit singh, incharge of repairs. he sent two mechanics after a day but they came with blower instead of fan. many more days have passed and trillions of phone calls later today they have noted down new complaint. there seems to be no accountability and changing a fan being a 15 minute job has not been completed even ten days later.
I don't know how a worldclass multinational like samsung is so poor in their after sales service. maybe they think that Indians are stupid enough to keep buying our products irrespective of quality of service. Unless the company takes some quick action to salvage its lost reputation, I and many people that I know aren't likely to ever buy another samsung product.

I bought a samsung omnia handset on 11th aug 2010. The operating syatem of that handset was corrupt. On 12th I went to the service center to get it replaced. They said they will repair the phone without informing me that samsung has a replacement policy if a new handset is found defective within seven days. I submitted the phone. Later on receiving the phone on 24th I encountered the same problem. Now they have given me a DOA certificate to get the phone replaced from the retail outlet from where I bought it but they are not ready to change the handset. The samsung manager is saying that he has done his part and cant help further.I am really confused what to do next.Kindly help asap.

Sir,
I bought a refrigerator of Samsung company last year in the month of May, 2009 but now from 15 days onwards I am facing one problem that the ice from super freeze zone is coming out from the super freeze zone box and it is blocking the coolness to circulate the entire fridge. How to rectify this problem. If you don't mind then please call me at [protected] so that I can briefly explain the problem so that you can have an idea of how to solve this problem.

thanking you,
yours faithfully,
[protected]

i m having samsung corby mobile phone and it started giving problem in 10th month after purchasing. i have given complaint nad phone to samsung service center at ankleshwar and they tried to repair it but failed to do so. everytime they will do something in it but the problem remains same. finally for third time complaint they said that we have tried changing touchpad and some circuit also but problem not solved so we cant do anything more than this...if they cant do anything than they should provide another handset to ma as it ts still in warranty period.
now if i ll take that cell to another service center than they will say that it is already opened by someone else. but it was opened by samsung service center themself

Sir

Your customer services are very poor.I purchased an A.C. 3 moths back, Cooling is not good this A.C.BEFORE THREE DAYS RUNNING ONLY BALLOR. I registered a complaint three day back, but your employee daily calls to visit but theyare not comming three days.If i knew that your product & services are so worse, so i never purchase samsung product.Now i suggest that no body purchase samsung product, because your service is very poor.
my BP NO: [protected].
HARKIRAT SANDHU
[protected]

I am using a samsung star S5233A mobile phone. This month there was a problem that just after charging completely the phone battery dropped in 10 minutes only and then it got switched off. Despite charging many times it was the same status. Then I visited the Lakshya Service centre in Rohini Sec-4 for service. The guy there named Pramod said that the service charge Rs 75 is applicable and post examination they will tell me the actual expense and then would only they replace the faulty part. After some days I finally got a chance to speak to the service centre and they said that the motherboard is changed and when I asked the reason of not taking my consent, they said we will cll you back. Now, I got a call in 10 min saying that my phone is ready and there was only a minute problem. They charged me Rs 275 and I collected the phone from the Sec-4 Rohini Centre. There the guy did not have a battery so wanted me to check the phone at home. When I checked it, there was still the same problem. He said if the problem persists, I can visit the Service centre at Shiva market myself.I did that. They checked the phone and gave to me saying now, there will not be any problems but I need to charge the phone overnight as the battery is deep discharged.
When I went back home, the phone never switched on!!!
Again I visited and they said that the motherboard is dead so I need to replace it.
Now, when I asked them that had it been dead, the phone would not have started earlier post service but it was just showing the 'battery drop' problem.
They said we can not helpp it.
I took the number of their MD but that number is incorrect.

Please look into the matter as I have serious concerns of my phone parts being changed and their change of statements every time strengthens my doubt.

Kindly look into the matter and help me.

my number is [protected]

I bought a 22 inch Samsung LCD TV 14 months back and its already not working. Called the samsung customer service guy and he said that the panel is damaged and will have to be replaced. Panel cost for the 22 inch LCD is INR 10,000 which is more that 45% of the cost of the TV. Says that it has only 1 year warrenty. In general have been researching and have found that these companies have been selling poor quality LCDs in India. Not worth investing 10,000 every 6 months. Will never buy a Samsung product again. Had got the TV as had heard Samsung was the best. Thats not true. More seems to be a new way of making quick money. Sure this will also spoil the reputation of the company. Already advised my folks not to buy an LCD and not to buy Samsung.

NO ANY RESPONSE ON COMPLIAN OF[protected].COMPLAINED NO. [protected] DT.[protected]
BUT TILL DATE NO ANY RESPONSE BY YOUR COMPANY.IT WAS PURCHASED ON DT.[protected].PLEASE TAKE AN IMMEDIATE ACTION.I DAILY CALL ON YOUR CUSTOMER NO. [protected] BUT THERE IS NO ANY SATISFACTORY RESPONE FROM YOUR COMPANY OTHERWISE I WILL TAKE HELP...

Dear Sir,

I purchased Samsung GT-C3010S in the month of November 2009 and bill of the same has been lost due to some renovation work at home.

From last two days I receiving problem that shows "insert sim card", as cell is already loaded with sim card.

Yesterday I went Samsung Mobile Service Centre for the repair of the same, but they denied for the servicing of mobile due to unavailability of Bill Copy.

I told them to trace the Product Sr. No. and Mfg. Date on the box, but still they denied to service for the same.

As on the Mobile Box, Mfg. Date is Nov. 2009 and product sr. no. is RD5SB61492J.

I have attached Photo of Cell and Box with this mail for further review.