Samsung India Complaints & Reviews

I placed the order for a Samsung watch on 5th October, 2021. As per the order confirmation mail from Samsung, the delivery was to be made by Savex Technologies (Chennai dealer) by 12th October. I waited till 12th but the order confirmation status didn't move from 'confirmed' to 'shipped'. I tried to contact Samsung customer care by call, which never went through. I finally used the chat option to connect with their customer care. The said...

I purchased a Samsung Galaxy M31s phone about 1.1 years back, on 27th Aug 2020 from amazon . After a recent OS update (security patch update), my phone started freezing and turning On now. I went to a nearby Samsung service center (Samsung Service Centre Rajapalayam) and they told me that the motherboard needs to be replaced. There were over, at least, 10 people with the exact same complaint in the service center regrading their phones (all...

Hi,

We bought a 58 inches TV in the month of Jan '2021 and the same TV display has stopped working since 25th sep'2021. Complaint has been raised on 27th September and till now it has not been repaired.

Even after 22 days if the company is not providing the proper service to customers then why should we go with your brand by spending a good amount of money.

Now I dont want any repair of my TV...

I have raised Service Request for repair of my TV on Sept 23, 2021 and SR number is [protected].

Engineer visited on September. 25 and confirmed that TV panel needs to be replaced. After that, I am following up from Samsung Support and I am not getting satisfactory response from anyone and Service center has closed the service request without my consent....

I purchased two of these phones onJuly 29, 2021 from Samsung. The camera has a serious problem - the video recording shows malfunction of auto focus and the camera has heavy breathing within a shot. It also has major light changes everytime the light changes even a small amount within a shot. This was not expected from a Samsung product. Cheap, low quality phones do not have this issue. I have been to Maa Communications on saturday 15 Oct....

After I updated my M30s its been freezing and rebooting continuosly.
Please look into it....

Hi Sir,
Good day
As an affected customer I would like to give you a sincere suggestion. It is high time you review your replacement Policy. I agree that there will be defects in technology products but the way you respond to such an issue and the time taken for rectification makes the whole experience good or bad.

Kindly plug the issues at the various customer points:-

1. No proper support from...

The company has completely failed to resolve the problem with faulty TV set and remote even after 90 days of making the complaint. The product bought from Sargam electronics Narela in March 2021 (still in warranty period) started giving problem initially itself when we noticed that the TV remote was not syncing with DTH set top box as well as DVD player. A minor issue like this was intentionally neglected by the RVSolutions Samsung service...

Hello, I have been using Samsung Galaxy S20 for a while. I thought it is water proof and dust resistant. I was using it take pictures in swimming pool. Accidentally I slipped my mobile in water and after that the phone is dead. I tried switching on the phone but it did not respond. Today I went to the nearest service center located in vijayawada and after checking it thoroughly they said everything was damaged and suggested me to buy another...

Behavoiur of staff's is rude and irritating, they recommended me a service centre ( downstairs samsung kollam high school junction showroom ) for sticking tempered glass for my s21ultra mobile and they are charged Rs 1300. After a day I came to know that fingerprint is not working . Staff's behaved rudely when I informed them about this problem ....

HI Have purchased A71 mobile in Dec 2020. I am facing issue with camera . I have shown my phone to customercare . They as saying due to water mobile is not working but there was no water shown in mobile even no spot of water .Even they have opened the mobile as well but there was no water shown .You can ask pictures of my mobile with them as well . this is not the first time we are facing challenges with service centers of Samsung. I have...

To my utter surprise & disappointment after lot of people suggested not to go with Samsung phone i brought Samsung A50 S & to my surprise within 16 months o[censored]sage Mother board - Damaged wrote mails to the respective heads that after shelling out 18K from the pocket the phone gets damaged within 16 months o[censored]sage wht type of quality products your are selling in the market & the cost of mother board is 9K, this is the least to be expected...

I purchased my refrigerator in 2014 with 10 years warranty but had problems with my compressor in the 3rd year itself .it was replaced twice but the 3rd time the company refused to change it quoting an internal tube leakage and and that it was irreparable. They are not responding to my e-mails. My complaint no. Is [protected]. Its pending from first week of August and they are refusing to put me on to another repair Center also....

With reference to my complaint no.[protected]..which is pending from August, not received any responsible reply. One Mr. Tejahai mailed me on September 21st but has not replied to my emails sent on September 28th and october 11th. I need an immediate reply or will need to seek legal aid for a solution. Expected Samsung, an international brand to treat its customers more respectfuĺly. My mail id is [protected]@dentistree.in...

I tried to order on 4th Sept. but the order was not successful but amount deducted of Rs22999 WITH
TRANSACTION ID by debit card-(OTHPG[protected]Savextechnologies PriGurgaon)
BUT NOT RECEIVED ANY ORDER ID. on the same day I raised complain and found that it was credited to Merchant SAMSUNG shop.

On 12th Sept they send an email of refund initiated and they provide me order ID [protected], but still not credited,...

I tried to order on 4th Sept. but the order was not successful but amount deducted of Rs22999 WITH
TRANSACTION ID by debit card-(OTHPG[protected]Savextechnologies PriGurgaon)
BUT NOT RECEIVED ANY ORDER ID. on the same day I raised complain and found that it was credited to Merchant SAMSUNG shop.

On 12th Sept they send an email of refund initiated and they provide me order ID [protected], but still not credited,...

I punch order of Samsung m 12 on 5/10/2021
immediately Samsung is cancel my order and message me your refund will be credit by 7 to 10 days but right now still my refund not received
attach payment receipt...

Sub: Samsung mobiles 'M31' series are complete CHEAP QUALITY with more features at less price.

After purchasing and personally facing issues with M31, neither online support nor service centre respond positively but demand to pay additional amounts for repair for mobile in warranty period. This shows how cheap the service was.

Attached the details to this mail.

Read below mail clearly.
br...

Dear Sir/ Mam,

Regarding the subject after so many follow up yesterday my phone was get collected from the centre as display installed and payment also done as per receipt that the time phone was setted under dark mode which is not reflect the defect of the display once reach home when i was change normal mode from dark mode setup two white showing on this display.

Even after a long time, this type of service...

I porches mobile on 8th January 2021 and now mobile not working i humble request to Samsung this kind how can feel the customers ... I need new mobile...