Samsung India Complaints & Reviews

I bought Samsung Frame TV 43' on 2nd Nov, though the service request was raised for its installation, the installer from SAMSUNG Authorized Service Center who visited, was not able to wall mount the TV, since the wall mount brackets were not provided with the TV.

Even the Installer was not having the required brackets.

Multiple calls were made to Samsung Customer support, they transfer my calls between departments from eSHOP to service
and vice versa and kept on long hold.

When asked to connect to seniors, the standard answers such as "Seniors not available" and " Seniors busy in other calls" were provided.

Though call back was arranged, but never received.

The call was transfer between departments w/o any resolution.

Though everyone assured that the case has been escalated but never solved till date.

This is not professional ethics shown by Samsung Customer Care.

First Name : RAVI
Last Name : MANDANI
Email Id :[protected]@gmail.com
Contact Number : [protected]
Request type : Complaint of samsung Service.
Product Model Number :UA40K5000ARLXL, UA40K5000AR
LXL-PANEL -
Product Serial number :Sno.
0a913pbk500753

I bought a TV as mentioned above model no and Sr no. on last November 2020.
It's not being 1 year also and USB stop working. Raised a complaint to the local distributor..still nothing response I got.

After 5 days service guy came to. My home and checked he asked me there is some problem in USB board itself need to raise board replacement request that he did. He asked me wait for 10 days ince will receive the board from the company will replace it. After 10 days when I called then they are telling the fault part is not available with the origination you will get refund. Then they asked me to wait for 15 days within 15 days you will get refund.I waited for 16 days then I called to the service center guy then he told still your request is not approved..I asked him when it will get approve? He told me wait another 2 3 days, I waited for another 5 days then I called them after almost waiting for 1 month now I got a call from service center and they asked me we are arranging that part (USB board) wait for another one week

My question is I was assuming"SAMSUNG " is one of the best option for the electronic but now I felt it's a very rubbish organization.

After 1 month of raising the complainant still not getting the solution. Even not getting proper ans.

I think this kind of big tycoon has already did the business and not interested to do business in small center.

My question to samsung if samsung is not interested in small center then why you people allowing to open the outlet in small center.

Why samsung making foolish to small town people.

I am very disappointed with the Samsung service.

Provide me the solution asap.

Hi,
I lodged a complaint to samsung customer care and a technician came and told to replace a fuse and charged me ₹6000/- including service charges and tax and orally gave warranty for two years, despite me insisting for invoice he told will get it tomorrow but until date i have not received and he is not attending my calls. He told to pay by cash or gpay. Now the same problem exists on compressor not working. What kind of technicians do you provide. Samsung technicians are big frauds i feel. If i dont get proper feedback i will lodge complaint to consumer court with all payment details

I have been using samsung galaxy m30s for around 2 years. i have done the updates regularly. Few days ago i had done an update. The next day while casually browsing the phone, the screen got hanged for few seconds and then suddenly the brand name starts to show. I had enquired about it to nearby samsung service center and they have told that your motherboard have to be replaced and it will cost around 6000rs. While referring google it says that its a common problem to Mseries.
If its a common problem then the samsung has to replace the motherboard free for users who uses phone in a particular time span ( three years minimum).

Regards: Mathew

This is regarding my Samsung eStore order #[protected] for Samsung Crystal UHD 4K TV [Model : 58AUE70AKLXL]. My order has been delivered on 24.10.2021 and installed by Samsung Technician on 26.10.2021. On 27.10.2021, I had observed that there are dead pixels at 2 spots on the LED Screen (Images attached). I had raised a Service Request regarding the same [Service Request #[protected]]. Samsung Engineer had visited to check the TV on 01.11.2021 and confirmed that there are Dead Pixels on the LED Screen and further informed that the issue has been forwarded to the QC Team. But my Service Request has been closed on 05.11.2021 without any resolution. There is no response from Samsung team and this company has worst customer support. I need replacement for the defective TV.

My mobile phone A30 got damaged at back due to mishandling at Samsung Authorized Service Centre.
Name and Address of the Supplier :
Amplified Communication
1st floor, Dave Office Complex Governor Road, Paona Bazar
Imphal West 795001

I ordered a samsung m12 1/04/2021 and cancelled a same day but refund not credited yet in my original payment mode, samsung is too down market company, refund process is very slow, very awkward and fraud, my order I'd is that [protected],

Priyam Maheshwari
[protected]
[protected]
Kasganj

Service centre not working..

The dealer sell a used mobile and when visited to service centre it is found that the mobile purchases is out of warranty. Continuous mails written to dealer and company have not received any response Please see attachment

I had purchased galaxy earbuds on 19th oct. 2021 Order id [protected]. It was delivered on 22nd oct 2021 but it was defective then i contact samsung care they told me to go to samsung service center they will replace your buds or give you DOA certificate, as samsung service center provide me DOA and then i contact helpline no and follow all instructions i had also sent mail with attaching DOA to care but no one response me yet no update still i found. It is there responsibility to replace the product pr refund me. Kindly do needful. I am really exhausted now.

Hi sir this is a request regarding need of esim configuration updated in samsung galexy s20 fe model I have purchased both hand set and samsung glaexy active 4 smart watch for my professional use I'm unable to configure both with esim ..

Complaints against to working people
Behavior itna kharab ki samsung care vale ahesan kr rahe hai and most important baat SAMSUNG CARE ke baju mai MICROMAX MOBILE care hai dono care ek brothers ke hai to Kuch bhi problems ho to baju vale care kai manager MR. BHAVIAN BHANUSHALI aake hume sunate hai against mai aake ji ki Authority samsung mai bilkul nhi hai so plz Report 🙏 ye jo bhi kuch chal raha hai sab badh karavo

Samsung — Samsung Galaxy m30s
My phone reboots by itself. And gets stuck on the boot screen. I visited the Samsung service centre and was told the motherboard was faulty needed replacement. Cost 6000 rupees. I don't want to spend money without knowing the reason for the motherboard failure. I have been using Samsung phones since I started using a smartphone. I have upgraded 6 times with Samsung phones but never have faced such an issue. I want to know why such a failure has happened from Samsung India.

I need your help to clear the payment I made towards the Samsung smartphone.
Issue:
On 24 Oct 2021, 7.55 PM, I have selected SmartPhone F42 5G for purchase from the Samsung shop application, selected Paytm as a payment option, and made a Payment of Rs 17, 999 from Paytm Wallet. The Samsung shop application hung and there was no response. I have got a message from Paytm that Rs 17999 is paid to Samsung (see attachment) from the Paytm Wallet. I did not receive an order-id or any other response from Samsung regarding confirming or rejecting my order. Not able to trace what happened to my money.

As I made this payment as a guest, I don't know what to do. I made WhatsApp calls to support, They couldn't solve my problem. They suggested calling the Samsung helpline. From the helpline, I could connect to Samsung Shop Support by mail (support.[protected]@email.support.samsung.com) and convey my problem along with payment details from Paytm.
From Samsung Shop Support, On 26 Oct 2021, I have received an acknowledgment mail with the ticket id 29961608.

On 27th Oct, I got the following mail.

"Dear Customer,
Thank you for reaching out. This is Sonu from Samsung Shop Support.
We are sorry to inform you that we are unable to address your concern as we did not found any order number shared by you.
Please share the order details or the invoice, which will help us to assist further.
We deeply value your relationship and hope to see you at the Samsung Shop again very soon.
Best Regards,
Sonu
Samsung Shop Support"

I tried to explain that I did not get any order id or invoice but the payment is made. There was no further response to all my e-mails.

I contacted Paytm and got the following message.

"Kindly note that the delivery of the products or services solely depends on the merchant's service and delivery policy. In case you did not receive the service for this payment, we request you to kindly coordinate with the merchant helpline number for the order confirmation as the payment has been processed successfully to the merchant from Paytm's end"

I lost all hope and on searching the web could locate a similar issue reported on this page.
https://www.consumercomplaints.in/samsung-payment-deducted-but-order-not-reflect...⇄

I hope you will be able to help me.

I have received damaged washing machine and now i want replacement for the same but samsung is not providing also replacement.

Its been 10 days. I am frustrated with samsung support. Engineer from samsung came two time and both time both Engineer told me to get this replaced still not getting ...

This is Sharda Goel. My order id is [protected] . I have observed this that after buying a product, only a customer suffers. I am loyal customer of Samsung since my early days and this is the first time I am having this worst experience of life with Samsung. I bought a Samsung Note 20 (Rs 44999/- ) and an extended warranty for 9999/- rs . I canceled the order only in few minutes of buying the order. Samsung refunded me only the partial amount of 9999/- to me whereas 44999/- rupees is pending from their side. The problem is that the refund is not yet initiated. I had a home loan interest payment on November 1 and because of Samsung first time in my life my payment got delayed because Samsung didn't refund me my hard earned money. This is pathetic experience from Samsung India

Hello,

I have ordered Samsung Galaxy A52s on 29th October 2021 via Samsung Website (order Number [protected]). The website had confirmed the delivery date of 31st October 2021. However, I haven’t received the phone and not even I am very disappointed regarding the missed delivery.

I have raised a multiple compliant (complaint number[protected]; however, I have always get a same response “Our back end team is working on it”.

I have requested a call back or any inputs on delivery but very disappointed due too the cold response from the support executives.

In era where e-commerce companies are offering a same day delivery this sis highly disappointing.

Please look into this matter and resolve it ASAP otherwise I have to cancel my order and will impact future loyalist towards the Samsung Brand

Feel free to inquire in case of any doubts

Best regards,

Vivek Goyal

Hello Sir,

This is Rishi Kumar. I have been an active user and follower of Samsung Mobile devices since last 5 years from the era of Samsung Galaxy y young to Samsung on5 and Samsung M series now. One of my Samsung M series mobile M30s ran into issue of auto restart and after few days it became dead.

Earlier I thought it could be just my device which got screwed up in a short while but after exploring the web, I found that millions of people are there facing same issue and holding device with Exynos 9611 processor. This is not a minor issue as service center people recommend to replace new mother board for 8-9K INR bucks.

Currently I hold 3 Samsung device- M30, M30s, M32, etc and In past, I have used Samsung on5, Samsung On5 Pro, Samsung Galaxy Y young etc. I never had to visit service center for such a major problem but M30s and all other models built on Exynos 9611 having same issue for millions of people. After writing to CEO help desk couple of times, I visited service center again and they investigated my handset and submitted it without saying or mentioning anything on receipt but after a day they put allegations on me that they found water logging inside. All other customers visited for same issue, for everyone they are telling water logging inside phone and hence we can't do anything about it . This is not expected from Samsung rather than helping your loyal customer, It is harassing them and saying that no, you dipped the phone into water that's the problem not Exynos 9611, In fact as per Samsung Care, everyone having Exynos 9611 device, dipped their phone into water. This is really not the expected response from Samsung. Here in I am attaching my service center receipt please take a look.
This is my humble request to you please look into this subject matter and listen the voice of middle class people who really try hard to purchase Samsung device as if dream come true. As a responsible and reputed brand, this is expected that Samsung will certainly do something about it and bring the smile back on the face of the people who have been frustrated with device having Exynos 9611 processor.

Looking forward to hear from you!

To concern sir/madam who’s in charge,

[protected] Is my first reference number later again they changed it. Its been a month i have submitted my mobile in samsung service center and i have got a call saying sorry and they will make sure they will replace the display and give me back in good condition but its been 20days and now again no response and yesterday again I mailed them and they were saying i have to pay them. Is this some sort of scam or what? They send me a update and after updating the screen doesn’t work. I just need justice for this please

I had purchased this product on Amazon where is promised that I'll get 3+2 years warranty as per some festive offer. I can claim this warranty until 15th Nov on the Samsung website. When i tried on the website, it gives me the error that serial number is not valid.

I contacted Samsung customer care on chat and they asked me to contact their toll free number. I contacted the number and they said they can't help me with monitors, so they transferred my number to another helpdesk, and there they asked me to contact b2b.[protected]@samsung.com. I emailed at this email address and they asked me to visit the service centre. I escalated it to their service head as well as CEO desk but no satisfactory response.

I contacted the service centre and they told me that they confirmed with HQ that the warranty offer is not applicable on monitors. I contacted customer care again and they said this is false information and I should be able to claim the offer and they asked me to contact b2b.[protected]@samsung.com again. When i told them that i already contacted this email address and they asked me to contact service centre, the customer service person said that this should not be the case.

It's clearly mentioned on their product page on Amazon as well as their website, they are making me run around from team to team and not letting me claim the offer. I contacted all the below channels but keep getting template and contradictory responses:
1. Chat: https://chatbot.samsungcs-support.com/?source=dotcom
2. Phone:[protected]
3. Email: support.[protected]@samsung.com, servicehead.[protected]@samsung.com, b2b.[protected]@samsung.com, sales.[protected]@samsung.com
4. Service Centre