Samsung India Complaints & Reviews

Through flipcart Purchased samsung front load washing machine on 31/03/2021 and the model number is WW60R20GLMA/TL . Since from the installation facing problem of 4C, so choosen option replacement but as per the advice of installation guy replaced old machine inlet pipe with the new one, so canceled the replacement. On 24 oct 2021 again 4c error occured. By samsung youtube video's cleaned inlet mesh and detergent drawer but the problem not...

Purchased refrigerator on 25th July and as per the bill was entitled for 15% cashback I.e. 9000₹ within 90days of purchase. Below are the details:
TID: 4112957
Inv number: 038820
Date: 25th July, 21
Product desc: 333914:RT39R551ES8/TL

Suddenly samsung M31 switched off and motherboard has been damaged and my phone is completely not yet working now

So, i bought Samsung washing machine in 2019, now the drum is gone, which is ok. I’ve raised a complaint for repair with ref ID [protected] on 19th October 2021. They said they ll have to take it to service center without even looking at it, I said ok. Suddenly after 5 of no response I’ve checked the status and it says that the complaint has been rectified and closed. What sense that does make?
Now I’ve to raise another complaint (ID[protected]and I don’t get any response for 3 days. Their WhatsApp chat responds well but nothing moves. I have wasted 1 week just for the service to happen.
Definitely very poor service/management issues going on . Please rectify at the earliest.
Name- B.Abraham

Still waiting and waiting and waiting for refund for invalidated coupon.
Promo Code
PLADLMC4BR
Validity
Valid Till 01/01/2022

I have not been contacted by refund dept.

I have had complaints of Refrigerator's for 7 months but no action taken. Company took INR 8K as estimated but nothing was done.
It has broken down 4 times within a year and every time I am told by the service agents that it is just a gas leak . After the claimed “fix” has been done it again stops working within a few weeks
What kind of a fix is that ? It is more like you guys deliberately prolong the time just so that the warranty expires and you don’t have to actually repair or replace it.
Also every time I did follow up with the customer service the agent only showed up after weeks, just wasting the time again
It came to the point that after calling multiple times as well the agent stopped coming to my place to fix it
Your customer service is just a scam to dupe us and not actually deliver what you promised .
When I am entitled to 3months of warranty after fixed, why was it not fixed properly and why should I be following up for the same problem for months !!! And it still did not get resolved !!!
I want a fix this asap or either replace the Refrigerator all together
I have really run out of my patience with you guys and need a solution now .
I won’t refrain from filing a case against you guys in consumer court. Kindly consider this as a legal notice reminder second!!!

This is highly unacceptable and not expected from such a big and known brand name like Samsung.

That's fraud of taking money and no relief for Complain no [protected] [protected], [protected], [protected]
*BIG SHAME*

I have bought a Samsung washing machine in march 2021 but with in 3 months the drum is making some noise while spinning and I raised a complaint. They took the product and returned me without repairing and same problem raised after returning from work shop. I raised a complaint again and they took my product again to service center and while returning they took the rat mash and asked me to call Samsung customer care to order new one for free i did the same thing and they said it in in head office will deliver to service center and they will fix the rat mash with in 48 hrs. I waited mire than ten days but no one visited to fix the rat mash i contacted the customer service again they creates tickets but ni one visited in October i contacted customer service through phone they said they will arrage a technician to fix but the technician never visited my house and said all false statements that he will visit tomorrow since in been two weeks after i called him again but he is not visiting. Such a useless brand, the product is of worst, irresponsible and negligence.

Product has been purchased on 12th may through amazon.

On 21th Oct 2021, Refrigerator had an issue and have raised complaint on the same.
Next day 22nd Oct technician came and said condenser is not working. On 23rd another technician came and replaced the condenser and said it will start working in 4-5 hrs but same not happened.

I called customer care on 24th Oct and they said 25th Oct senior technician will visit, but that also not happened, When I called on 25th, they raised complaint no service request or anything and there raised of 24th Oct.

Till now I have not received any complaint number in SMS or EMAIL

Samsung M51 Mobile Display Not Working

Hi this is regarding service request no [protected]

Service Centre: [protected] - - Care Point
Address: 199, 1St floor 27 th Cross, 7th B
JAYANAGAR 560011
Date : 28.09.2021

also on escalation through Samsung customer care, Samsung authority failed to analyze the issues and blaming physical damage and traces of water in side the phone.

My concern is no one is analyses the cause of the issue and blaming on silly things like water traces and small not visible dent on the border of the case.

Please find the pictures of phone

Now I think Samsung is not going to accept any phone to cover in the warranty as every phone will have small scratches and small dents on the outer body and also when phone is under moisture due to cold season water traces will be their inside the phone. Hence non of the phone will be serviced under warranty. Hence i am filing this consumer case
Any one can reply if they agree my point or disagree lets fight for the justice

IMY ORDER DELIVERY 24 october ORDER NO #[protected]
IN THE BOX NOT FOUND SIM Tray Ejector, , User Manual, warranty card
Slow moton video problem found
phone too hitting charging time,
I ALLREADY COMPLANE TO CUSTOMER CARE
TICKIT NO 29747005
i want to return it, abd refund my money

Subhendu Mitra
[protected]

Dear Samsun Team,

I ordered Galaxy Watch 4 Pink Gold on 29 September 2021 through Samsung Shop App. As per the email received and Samsung Shop App, the delivery date is 21 October 2021. However, I have not received my ordered product yet. I have complained numerous times but have not received any update from Samsung. I have complained and followed up on a daily basis but nobody is bothered to address my complaint.

Samsung executives are saying that there is unprecedented demand and that's why product delivery is delayed. However, if there is high demand then Samsung should not take orders and commit delivery date. This is a pure lack of customer service and a breach of customer trust. Samsung is utilizing consumers' money without delivering the product.

I request for delivery of my product as soon as possible.

Thanks

I was updated the software on last month. Mobile got automatically restart while I was accessing any mobile application. I went to service center they told board problem. It was an affected not only myself, 4+ my friends are same issue after upgrade. My friends are working in HCL, TCS, WIPRO and Infosys. We need right solution other wise we are planning to go with public/local media then file the complaint with customer court against samsung M series to stop this model.

My mobile Number details as below

IMEI : [protected]
Serial number: RZ8N802KJFZ

Please do the needful.

[protected]

I have purchased refrigerator from corma (Pacific Mall) Gaziabad, which is under warranty. I loudged complaint on 3rd October 2021, since then I'm getting dates on Dates for the repair (11th October, 27th October and now 11th November) as they only want to kill warranty period. I'm mentally harrased by samsung people.

My self Sabino Nunes [protected], After Mobile A72 Software updating I was having issues with mobile phone headphone jack no sound, charging issues (your phone's temperature is too low. Charging will continue when the temperate returns to normal), After switching OFF or Restart phone was taking to start around 10 min. So I took to Samsung customer care (Samsung Synergy) Address: Room No 106, 1st Floor, Sri Pal Plaza, Station Rd, NalaSopara, Maharashtra 401203. morning around 10 AM .They told me its Software issues while updating. After updating mobile still having same problem, So i have go back again to Samsung customer care that time it was 01:30 PM afternoon. They took mobile and told me to wait so they can check the phone .after 2 hours they told me to keep the phone for repair I took this phone on 07/07/2021 its just 2 month I m using. On 18/10/ 2021 Samsung customer care called me and told that mobile is repair .So I went on 20/10/2021 Afternoon around 02:00 pm .I took the mobile they told me that there was motherboard and mobile phone charging jack was having problem. So they rectified the problem . On 22/10/2021 morning I was facing again same problem.

Order #[protected] The total valuation was Rs.18, 999 and I have used Rs.750 Amazon Pay Balance. The order has been directly cancelled by the seller and the refund amount is shown as Rs.17727.40.

May I know who will pay Rs.1272.60? This is a cheating. Please reply back ASAP.

I have purchased the Samsung mobile M30S for the very 1st time in in 19 May 2020 exactly after 1 year 3 months the phone restarts itself automatically several times a day (7-8 times), when i went to samsung service center they updated the software and checked but same issue then they said its an issue with the flash memory so motherboard need to be changed and it may cost around 6000rs, after researching i came to know not only me having this restarting issue my friends have the same issue with samsung mobiles and its a SCAM from Samsung after their warranty period it happens and also may be after some security patch update. Thinking we cannot ask anything after the warranty period is completed,
I request samsung to please stop this type of scam and provide the customers a durable products.

I ordered a phone and was returned back as there was an issue with the exchanged product on Oct 8.Till now i have made several emails and phone calls for the refund but no update.Even there was no proper response from samsung and its support.I asked for savex technologies contact details and for more than 10 days, i didnt receive that information.Also the information provided is full of lies, for example i received an email that refund initiated on Oct 14 and i was happy to see that but again today the refund was initiated again yesterday which spoiled all my happiness.Samsung exchange policy is too harsh.I need the refund ASAP.Kindly do the needful.

its almost 12 days and a customer is trying for his money and samsung is not concerned about it.Is this fair?

Regards
santhakumar V

Dear sir
i am a new customer of samsung
on 8 october I planned to purchase samsung m52 smartphone from samsung website and chose to pay through the icici credit card, the payment was made and transaction was successful Money was debited from my account but no order confirmation nor any order id has been given, this deeply concerns me and doubtful about the money i have lost.

Tried the tollfree numbers to enquire about this, but the registered voice asks for the order-id which is not available in my case.
today 19 october 8 30 pm i again call samsung customer care, customer care say my order incomplete show my order id[protected]

my register mobile no [protected],
on 8/10/21 i try to purchase SAMSUNG M52 MOBILE

on 8 october total 21, 872.66 amount block from my credit card .
and . EMI charge 1, 716.66 + 42.65 + 236.95 debit from my account, on 12 october, i attach bank statement . kindly refund my amount, i not got order id, so i not want mobile,

i got many tickit no but problem not solve
tikit no 29276705
tickit no 28323609
another tickit no 28421022
ANOTHER TICKIT NO [protected]

Subhendu Mitra
[protected]