Samsung India Complaints & Reviews

Hi,

I purchased a Samsung Galaxy M30s phone about 1.5 years back, on 10th Aug 2020 . After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. On looking up the internet, I was shocked to see, that a large number of people were facing the exact same issue, and all the failures were attributed to the same motherboard (Exynos 9611). This has been reported by reputable news channels such as Times of India, India Today etc. (Links attached below)

https://timesofindia.indiatimes.com/gadgets-news/these-samsung-galaxy-phone-user...⇄

https://www.indiatoday.in/technology/news/story/samsung-galaxy-m-series-and-a-se...⇄

https://www.consumercomplaints.in/samsung-samsung-galaxy-m30s-motherboard-issue-...⇄

I have also attached a link to a complaint raised by a person with the same issue, to which Samsung responded that they were awaiting a larger number of reports to act on it. Here you have it, Samsung.

This issue is large and widespread enough to be reported by multiple big news channels.
On ignoring this issue, the only possible end result would be losing goodwill and faithful customers who believe in the quality provided by Samsung to other brands.

Kindly do the right thing by providing a free of cost fix for this, as people respect a company that owns up to its mistake, and provides a solution friendly to the consumers.

Thanks in Advance.

Adhersh

I had purchased a samsung Galaxy A52 8GB mobile from a offline store at Patna on 18.06.2021. It was promised a cashback of Rs1500 if purchased with HDFC Credit card within 90days. But 5 months has been elapsed, no cashback received. It was clearly mentioned in the HDFC swapping receipt. Therefore i request HDFC and Samsung to resolve my case and remit cashback of Rs1500.

Hi,
I purchased an M21 last year and I was satisfied with the product. Its warranty period just expired 2 months back. I have done an update. After the update, it reboots and froze on the boot screen. When consulting the service center they told its hardware damage. Need to change Motherboard.

Why I should pay 7-8k for new Motherboard.

Who is responsible if Hardware is damaged due to glitch in Samsung system update ???

I was using old Mi phone for 4 yr (and it is still working flawlessly just has bit old hardware config.) But because of Made in India & Anti-China sentiments, switched to Samsung, laterally regretting my decision.

I have checked lots of thread in the Samsung Community, its look like I m not alone with issue, there are thousands of customer cursing Samsung.

In there copy past reply they are writing: Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application Get help Send Feedback Ask questions).

Just want to ask these support people, does this app supported on Non Samsung phones, as my Samsung is busted because o[censored]r #[censored]SystemUpdate

Never thought Brand like Samsung can cheat People like this.

1 year before I bought Samsung m21. I am facing restart issues from the last month. Exactly after warranty completion I am facing this. I have tried many solutions provided in the internet, even I have tried the solution given by the Samsung online support.

But no use. Now the phone is not in a working condition. Samsung service center is asking 8000 rs for motherboard issue. I found many of the Samsung M and A series users are facing this issues.

Please provide a solution for this. And Samsung don't loss your customers. A normal people buy a phone to use atleast 2 or 3 years. If it is get repaired in 1 year then what is the meaning of the brand "Samsung".

Friday 5-11-21 I got my refrigerator.
Refrigerator is damaged on back side of the refrigerator .
I kindly request you to take action against in this matter .
The refrigerator I purchased I have to gift this refrigerator in wedding
So please take action against in this matter as soon as possible.
Mohammed Zakir Hossain

I bought Samsung Frame TV 43' on 2nd Nov, though the service request was raised for its installation, the installer from SAMSUNG Authorized Service Center who visited, was not able to wall mount the TV, since the wall mount brackets were not provided with the TV.

Even the Installer was not having the required brackets.

Multiple calls were made to Samsung Customer support, they transfer my calls between departments from eSHOP to service
and vice versa and kept on long hold.

When asked to connect to seniors, the standard answers such as "Seniors not available" and " Seniors busy in other calls" were provided.

Though call back was arranged, but never received.

The call was transfer between departments w/o any resolution.

Though everyone assured that the case has been escalated but never solved till date.

This is not professional ethics shown by Samsung Customer Care.

First Name : RAVI
Last Name : MANDANI
Email Id :[protected]@gmail.com
Contact Number : [protected]
Request type : Complaint of samsung Service.
Product Model Number :UA40K5000ARLXL, UA40K5000AR
LXL-PANEL -
Product Serial number :Sno.
0a913pbk500753

I bought a TV as mentioned above model no and Sr no. on last November 2020.
It's not being 1 year also and USB stop working. Raised a complaint to the local distributor..still nothing response I got.

After 5 days service guy came to. My home and checked he asked me there is some problem in USB board itself need to raise board replacement request that he did. He asked me wait for 10 days ince will receive the board from the company will replace it. After 10 days when I called then they are telling the fault part is not available with the origination you will get refund. Then they asked me to wait for 15 days within 15 days you will get refund.I waited for 16 days then I called to the service center guy then he told still your request is not approved..I asked him when it will get approve? He told me wait another 2 3 days, I waited for another 5 days then I called them after almost waiting for 1 month now I got a call from service center and they asked me we are arranging that part (USB board) wait for another one week

My question is I was assuming"SAMSUNG " is one of the best option for the electronic but now I felt it's a very rubbish organization.

After 1 month of raising the complainant still not getting the solution. Even not getting proper ans.

I think this kind of big tycoon has already did the business and not interested to do business in small center.

My question to samsung if samsung is not interested in small center then why you people allowing to open the outlet in small center.

Why samsung making foolish to small town people.

I am very disappointed with the Samsung service.

Provide me the solution asap.

Hi,
I lodged a complaint to samsung customer care and a technician came and told to replace a fuse and charged me ₹6000/- including service charges and tax and orally gave warranty for two years, despite me insisting for invoice he told will get it tomorrow but until date i have not received and he is not attending my calls. He told to pay by cash or gpay. Now the same problem exists on compressor not working. What kind of technicians do you provide. Samsung technicians are big frauds i feel. If i dont get proper feedback i will lodge complaint to consumer court with all payment details

I have been using samsung galaxy m30s for around 2 years. i have done the updates regularly. Few days ago i had done an update. The next day while casually browsing the phone, the screen got hanged for few seconds and then suddenly the brand name starts to show. I had enquired about it to nearby samsung service center and they have told that your motherboard have to be replaced and it will cost around 6000rs. While referring google it says that its a common problem to Mseries.
If its a common problem then the samsung has to replace the motherboard free for users who uses phone in a particular time span ( three years minimum).

Regards: Mathew

This is regarding my Samsung eStore order #[protected] for Samsung Crystal UHD 4K TV [Model : 58AUE70AKLXL]. My order has been delivered on 24.10.2021 and installed by Samsung Technician on 26.10.2021. On 27.10.2021, I had observed that there are dead pixels at 2 spots on the LED Screen (Images attached). I had raised a Service Request regarding the same [Service Request #[protected]]. Samsung Engineer had visited to check the TV on 01.11.2021 and confirmed that there are Dead Pixels on the LED Screen and further informed that the issue has been forwarded to the QC Team. But my Service Request has been closed on 05.11.2021 without any resolution. There is no response from Samsung team and this company has worst customer support. I need replacement for the defective TV.

My mobile phone A30 got damaged at back due to mishandling at Samsung Authorized Service Centre.
Name and Address of the Supplier :
Amplified Communication
1st floor, Dave Office Complex Governor Road, Paona Bazar
Imphal West 795001

I ordered a samsung m12 1/04/2021 and cancelled a same day but refund not credited yet in my original payment mode, samsung is too down market company, refund process is very slow, very awkward and fraud, my order I'd is that [protected],

Priyam Maheshwari
[protected]
[protected]
Kasganj

Service centre not working..

The dealer sell a used mobile and when visited to service centre it is found that the mobile purchases is out of warranty. Continuous mails written to dealer and company have not received any response Please see attachment

I had purchased galaxy earbuds on 19th oct. 2021 Order id [protected]. It was delivered on 22nd oct 2021 but it was defective then i contact samsung care they told me to go to samsung service center they will replace your buds or give you DOA certificate, as samsung service center provide me DOA and then i contact helpline no and follow all instructions i had also sent mail with attaching DOA to care but no one response me yet no update still i found. It is there responsibility to replace the product pr refund me. Kindly do needful. I am really exhausted now.

Hi sir this is a request regarding need of esim configuration updated in samsung galexy s20 fe model I have purchased both hand set and samsung glaexy active 4 smart watch for my professional use I'm unable to configure both with esim ..

Complaints against to working people
Behavior itna kharab ki samsung care vale ahesan kr rahe hai and most important baat SAMSUNG CARE ke baju mai MICROMAX MOBILE care hai dono care ek brothers ke hai to Kuch bhi problems ho to baju vale care kai manager MR. BHAVIAN BHANUSHALI aake hume sunate hai against mai aake ji ki Authority samsung mai bilkul nhi hai so plz Report 🙏 ye jo bhi kuch chal raha hai sab badh karavo

Samsung — Samsung Galaxy m30s
My phone reboots by itself. And gets stuck on the boot screen. I visited the Samsung service centre and was told the motherboard was faulty needed replacement. Cost 6000 rupees. I don't want to spend money without knowing the reason for the motherboard failure. I have been using Samsung phones since I started using a smartphone. I have upgraded 6 times with Samsung phones but never have faced such an issue. I want to know why such a failure has happened from Samsung India.

I need your help to clear the payment I made towards the Samsung smartphone.
Issue:
On 24 Oct 2021, 7.55 PM, I have selected SmartPhone F42 5G for purchase from the Samsung shop application, selected Paytm as a payment option, and made a Payment of Rs 17, 999 from Paytm Wallet. The Samsung shop application hung and there was no response. I have got a message from Paytm that Rs 17999 is paid to Samsung (see attachment) from the Paytm Wallet. I did not receive an order-id or any other response from Samsung regarding confirming or rejecting my order. Not able to trace what happened to my money.

As I made this payment as a guest, I don't know what to do. I made WhatsApp calls to support, They couldn't solve my problem. They suggested calling the Samsung helpline. From the helpline, I could connect to Samsung Shop Support by mail (support.[protected]@email.support.samsung.com) and convey my problem along with payment details from Paytm.
From Samsung Shop Support, On 26 Oct 2021, I have received an acknowledgment mail with the ticket id 29961608.

On 27th Oct, I got the following mail.

"Dear Customer,
Thank you for reaching out. This is Sonu from Samsung Shop Support.
We are sorry to inform you that we are unable to address your concern as we did not found any order number shared by you.
Please share the order details or the invoice, which will help us to assist further.
We deeply value your relationship and hope to see you at the Samsung Shop again very soon.
Best Regards,
Sonu
Samsung Shop Support"

I tried to explain that I did not get any order id or invoice but the payment is made. There was no further response to all my e-mails.

I contacted Paytm and got the following message.

"Kindly note that the delivery of the products or services solely depends on the merchant's service and delivery policy. In case you did not receive the service for this payment, we request you to kindly coordinate with the merchant helpline number for the order confirmation as the payment has been processed successfully to the merchant from Paytm's end"

I lost all hope and on searching the web could locate a similar issue reported on this page.
https://www.consumercomplaints.in/samsung-payment-deducted-but-order-not-reflect...⇄

I hope you will be able to help me.

I have received damaged washing machine and now i want replacement for the same but samsung is not providing also replacement.

Its been 10 days. I am frustrated with samsung support. Engineer from samsung came two time and both time both Engineer told me to get this replaced still not getting ...