Samsung India Complaints & Reviews

I totally empathize with ankit, since I am also facing the same problem with SAMSUNG for over three months now, I had bought a Bluetooth in july first week and till date nothing has happened in this.

And the saddest part is that no one is even bothered to talk on the subject forget about helping us with the same.

Managing Director
Samsung India Electronics Pvt.Ltd
7th & 8th Floor,
IFCI Tower,
61 Nehru Place,
New Delhi 110019

8th October 2009

SAMSUNG OMNIA HD (I8910) MOBILE PHONE

Dear Sir,

I wish to bring to your attention my experience with regard to the above mentioned phone over the past two weeks in the paragraphs below:

1 I purchased an SAMSUNG OMNIA HD (I8910) MOBILE PHONE on 22nd September 2009 from SMART COMMUNICATION. Phone IMEZ No. [protected].

2 I observed from the first day that the volume/ talk quality was very poor and that the time taken to find a number from the “contacts” unusually slow.

3 I took the phone to the Samsung Service Centre in Sector 31 Gurgaon. Was attended by technician Mr. Deepak. He said that they do have the updated software for this phone and that I should go to The Samsung Service centre In Nehru Enclave.

4 Meanwhile I spoke to Samsung Customer Care on 30th of September who said that someone will attend to my case within 24hours. However, there was no response so I again spoke to them on 5th October . The complaint number was [protected].

5 I was told by Customer care (Mr. Ravi) to go to Samsung Service care and specifically meet Mr. Rakesh Kumar Roshan. So, on 6th October, I went to meet this person and was given a token at 11:21am. After about 2 hours, I managed to meet the person. Mr. Rakesh, the technician said that he would install the new software but it would take one hour. I returned after one hour to be told that it will take another one hour as the software has to be downloaded from the internet. It finally took close to three hours of waiting and after deleting all my data, still did not solve the problem.

6 On Thursday, 7th October, I was on work to DLF, Gurgaon when my mobile phone suddenly "hanged" I immediately took it to the Samsung Service centre in Sector 31 Gurgaon and met technicians Mr. Deepak and Mr. Pradeep. They too could not figure out the problem and advised that I either leave the phone for a few days or alternatively take it back to Mr. Rakesh at the Nehru Enclave Service centre in Delhi as he had installed the updated software.


7 So, I took the mobile again to Samsung Service Centre in Nehru Enclave and explained the situation to Mr. Rakesh. After a wait of about two and a half hours. The technician Mr. Rakesh was quite helpless as he was not familiar with this newly released phone. I left he Service centre at 7pm without the problem being resolved.


8 Whether this is a software problem or a hardware problem or a problem of inadequate technical knowledge is not clear. I have spent over 8 hours of personal time, made 4 visits to the Samsung Service Centers (Two times to Gurgaon and two times to Nehru Enclave) but the problem still persists.

Some of the many problems I am facing with this mobile phone piece are as under:

a) Very slow it finding “contacts”
b) Poor sound quality –incoming as well as outgoing.
c) Volume keeps fluctuating
d) Keeps showing “insufficient memory” to carry out function when 14GB memory is free.
e) When replying a sms message shows insufficient memory to carry out function.
f) Poor touch quality and scrolling
g) Sometimes, if I press a “contacts key”, the display shows a numeric key pad or other some other screen.
h) Needs several presses on a key to activate a function.

It is a matter of concern that Samsung has released a phone without adequate technical back-up or service support. I do not think it is fair for a customer to keep running around to different service centers and to waste time like I have had to do personally. I am also surprised that a newly released phone requires a software update within 3 weeks of its release in Delhi and am also very disappointed about the non familiarity with the phone by your service technicians.

In my opinion, there are a number of glitches in this supposedly “high-end” phone that should have been sorted out before introducing the phone in the market. Or, if I have had the misfortune to get a defective piece, then it should be replaced with a new one immediately.

I am writing this letter as I cannot spend any more time trying to get the problem rectified and to keep experimenting with the “settings” as was suggested to me by your technician, Mr. Rakesh, who himself could not fugure it out.

Kindly take appropriate action in the matter. I would like to inform you that my family and I are active users of various other Samsung appliances and mobile phones ad this one experience has left me completely disillusioned and disappointed. This is a very unreliable phone and can let me down at any time.

Sincerely,



Ranjit Nanda

SIR,
I GAVE A COMPLAINT REGARDING SAMSUNG LCD.YOUR SERVICE ENGINNER VISITED MY HOME IN 10 DAYS FROM THE DATE OF COMPLAINT.HE SAID THAT THE RELATED SPARE IS UNAVAILABLE WITH HIM AND PROMISED ME THAT HE WILL COME WITHIN 07 DAYS AND RECTIFY THE DEFECT.MORE THAN 15DAYS PASSED BY. BUT THERE WAS NO RESPONSE.I EXPECTED YOUR SERVICE WILL BE GOOD.BUT NOW I AM FACEING LOT OF TROUBLE BECAUSE OF YOUR POOR SERVICE. SIR PLEASE ADVICE YOUR SERVICE TEAM THAT "SERVICE TO SALES IS LIKE WATER TO FISH". I EXPECT A SPEEDY RESPONSE FROM YOUR SIDE. THANKING YOU SIR.

SIR,
I GAVE A COMPLIANT REGARDING MY SAMSUNG LCD.([protected]compliant number).YOUR SERVICE ENGINEER VISITED ONCE AND SAID THAT CONCERNED SPARE IS NOT AVAILABLE AND PROMISED ME TO COME IN A WEEK AND RECTIFY THE PROBLEM.MORE THAN 15DAYS PASSED BY. TILL NOW NO RESPONSE.PLEASE TAKE IMMEDIATE ACTION.THANKING YOU.

Sir, i am bothered last three months about my samsung mobile SGH-L-700 i purchased this mobile this year month of june. i got the problem with my mobile sep.09 i made that mobile ur customer care center suhag nagar, firozabad, U.P. they took 1 n half month to repair. but i got mobile i found same problem in it. then i again made them see but still they keeping put me off. i m so disappointed with my mobile. please do me a favour. i will be highly obliged to u. my mobile no.[protected]

Notice

HORRABLE TO USE SAMSUNG: I had bought with cash Samsung mobile (Samsung star 3G) GTS5603, with IMEI NO. [protected] on 6TH November 2009 from Tele world, Pritam Pura, Delhi. From 15th November it started to give problem with no network signal and on 20th November there was no network. I take it to shopkeeper we purchased. He is also not entertaining us properly. He didn’t had customer care number of Samsung mobile, didn’t had phone numbers of service center, giving me excuse that my SIM card is too old and he didn’t had any standby phone . I submitted set to shopkeeper on Saturday evening and he sends it to Samsung service center with service number WA[protected]. From Tuesday onwards first I call to Samsung customer care number then they gave me number of service centre. I am continuously calling but not getting any proper response. Instead of doing my business I was abusing myself to purchase this phone which irritated me a lot. All of your executives give promise of calling back in fifteen minutes but doesn’t call back. It is really ridiculous. I am having very busy schedule and my all work runs on mobile phone. I bought this set because of its so much advertisements, facilities and goodwill of company. Instead of being comfortable, this phone as well as your management wasted my lots of time, money, concentration, and most important thing is faith on Samsung electronics.
Please take proper action against this problem otherwise I will take help of consumer court as well as paper and electronic media.
Nitin Singhal
[protected]
DELHI
26.11.2009

Notice

HORRABLE TO USE SAMSUNG: I had bought with cash Samsung mobile (Samsung star 3G) GTS5603, with IMEI NO. [protected] on 6TH November 2009 from Tele world, Pritam Pura, Delhi. From 15th November it started to give problem with no network signal and on 20th November there was no network. I take it to shopkeeper we purchased. He is also not entertaining us properly. He didn’t had customer care number of Samsung mobile, didn’t had phone numbers of service center, giving me excuse that my SIM card is too old and he didn’t had any standby phone . I submitted set to shopkeeper on Saturday evening and he sends it to Samsung service center with service number WA[protected]. From Tuesday onwards first I call to Samsung customer care number then they gave me number of service centre. I am continuously calling but not getting any proper response. Instead of doing my business I was abusing myself to purchase this phone which irritated me a lot. All of your executives give promise of calling back in fifteen minutes but doesn’t call back. It is really ridiculous. I am having very busy schedule and my all work runs on mobile phone. I bought this set because of its so much advertisements, facilities and goodwill of company. Instead of being comfortable, this phone as well as your management wasted my lots of time, money, concentration, and most important thing is faith on Samsung electronics.
Please take proper action against this problem otherwise I will take help of consumer court as well as paper and electronic media.
Nitin Singhal
[protected]
DELHI
26.11.2009

SIR
I AM ANBLE CONECT SAMSUNG MOBILE GTS 5603 TO PC.THIS SET HAVE NO RECORDNG SYSTEM CONVERSATION VOICE.BATRY IS VERY LOW STUNDRD, PLEASE CONTACT ME.[protected]

my name is deepak kumar my laptop is hit provlam 45 meenu is satdawn please halp me
mobil no [protected] emailid([protected]@ymail.com

Respected sir,
i had purchase 5233 sumsung mobile but by mistake i had forgoten a password of my mobile tracker now i want to change a number in mobile tracker
so pls send me by default password of 5233 sumsung ...


thanking you
dinesh kumar

SAMSUNG / Split AC — NO Services Support

We have been calling atlest 5-6 times in last 2 momths to SAMSUNG service station for routing service checkup.

Company gives 4 free service for first year.But so far they have not done even 1st service.

They have booked all over complain but non of there technicians have visited to attend complain.

Below are the detaisl when & how many times we have booked a complain related to service of Split AC unit.

First complain: Dt. 14.06.07 Comp. No. [protected]
Second Complain: Dt. 05.07.07 Comp. No. [protected]
Third Complain: Dt. 18.07.07 Comp. No. [protected]
Forth Complain: Dt. 20.09.07 Comp. No. [protected]
Fifth Complain: Dt. 17.10.07 Comp. No. [protected]

All the complain have same complain number & is booked under service.

We hope by sending this complain to you we get some solution.

Job Requried

i have also recived no any type of service from samsung after purchasing split a/c from samsung plaza, shivrangni cross road, ahmedabad till 2009
v.n.panchal m-[protected]

samsung guruE1410 — not getting my mobile back

i have given my mobile on 20-july-2009 for repairing under warranty period in civil lines allahabad
sasung service center
IMEI no [protected]
serial no R3Y9120435Y
but still i won't recieved my phone & service center is closed since 2 week ,
so pls resolve my complaint.

would like to start my message with a Thank You Note to Samsung team in providing customer Friendly services and products.
For reference, below are my purchase details of your product: -
# Item: Samsung CDMA Samsung-569
# Date of Purchase: 15th Jan 2010
# Dealer Name: Sunrise Mobile Point
# Invoice No: 2530

Since date of purchase I have been facing Network problem in my Handset. For your reference, I am using Reliance network.
Very often, I am loosing network signals in my handset, whereas at the same time, same network has been working fine in other handset of my colleagues.

On 8th Feb10, I visited Ghaziabad, Vasundhara based Service Centre of Samsung, which was even more disappointing.
I am enlightened to receive the response from CC Executive. I was clearly refused to provide any solution and out of the Thoughts and excuses were given to me.

I hope, you would have understood my concern regarding such services and performance of your product.
This made me assume that I had made a mistake by purchasing your high quality products, which are useless.

Can anyone provide me solution to this??????

SIR, I HAVE PURCHASED A SAMSUNG S3500 PHONE 1.5 MONTH AGO. I AM GETTING TWO TYPES OF PROBLEM 1ST IS THE 2 OR 4 GB CARD NOT SUPPORT THE MOBILE SUPPORT 8GB CARD .2ND IS BATTERY BACKUP ARE MAXIMUM 1.5 DAYS WHEN UR CARD SAY 2 TO 3 DAYS . SIR I HAVE PURCHASED THIS MOBILE LOOK AMIR KHAN SHOW IN T.V . AS A GUD COMPANY .

SIR PLZ DO SOMETHING OR CHANGE THE MOBILE OR REPLACE MY MONEY

SIR PLZ HELP ME AS SOON AS POSSIBLE

MY MOBILE NO IS [protected]

sir, i cannot get other language text except english and all other international languages. please tell me how to get indian language(hindi)atleast.and it is strucking every time..my friends are laughing at me . because of this problem, pls reply soon with a perfect remedy.

SIR,

THIS IS BALU

I HAVE PURCHASED A SAMSUNG S3500 PHONE TWO MONTHS AGO. I AM GETTING A LOT OF PROBLEMS IN IT. I AM A STUDENT AND HAS TAKEN THE PHONE WITH LOT OF HOPE AND EXPECTATIONS, ,
BUT, ,
IT IS NOT WORKING PROPERLY..


PROBLEM:WHEN I PLAY THE SONGS WITH MUSIC PLAYER THE KEYPAD NOT NAVIGATE THE FORWARD AND REWIND.
AND IF CLOSED THE SLIDE WHILE THAT TIME WORKING ON MUSIC PLAYER, OR FM ARE CLOSED.

PLEASE GIVE ME DETAILS IMMEDIATELY...I HOPE YOU WILL REPLY VERY EARLY AND HELP INTO MY PROBLEM.
MAIL ME [protected]@gmai.com
or balu.[protected]@hotmail.com

please give me my samsung s3310 mobile tracker code

Samsung S3310 — Poor Service

I have purchased samsung mobile phone(metro gt s3310) from Real Mobile gallery which is in Dombivali(E) on 21/04/2010. It worked properly for 4 month. after that it got a hanging problem. i had given my phone to authorized samsung mobile service center at Dombivali(E) on 1/11/2010. They Said it will take harldy 12 days to repair. after that i approached to samsung mobile service center at Dombivali(E). they said that there is problem in your Handset. My Handset is undergo replace. when we will receive from company we will call you. But Now After one Month till i didn't got any call from samsung mobile service center. Please take immediate action.

Regards,
Pushpalata .S. Konde

Samsung-s3310 — Samsung mobile- Poor service

Sir,
I have purchased samsung-3310 mobile on[protected]. Within one month my mobile started acting weird. I encountered problem in charging my mobile. Even if I connect the mobile to my charger,it doesn't charge! Since we have warranty for the battery,when have exchanged it for a new battery. It worked fine for few days and had the same charging problem again!

This time we I to Samsung service center at Rajahmundry and they said the samsung-3310 board is faulty! I told him to replace it with new board. He has taken my complaint and asked me to come within five days. When I went after 5 days,the service guy responded so ill. He said "it may take another 15 days or month,all you can do is to wait till I telephone you" . Do I have to wait,having my mobile switched off for so long?

Here is my IMEI : [protected]

Please do take immediate action! Eagerly awaiting your affirmative response.Thank you!

I have purchased a Samsung mobile model No.S6012 on 26.05.2013. But, Hands-free mode noise problem, I approached several occasion to repair or replace the product. But they informed me that the mobile could not be repaired due to manufacture problems as such I am not able to use the phone. Kindly refund my cost or repair it immediately.

I B.chinna Rao, C/o.D.ramarao D.No.14-1-98, Nowroji road, Visakhapatnam - 530002 regret to inform you that the servicing centre in visakhapatnam for samsung A/c is very poor and most un satisfactior.

I purchased 2 Nos. 4 star rating A/c. of 1.5 ton capacity each thro Invoice No.5 Date 21/2/09 thro Sri Sai Sravani Enterprises, Marripalem, Visakhapatnam on seaing advertisements in TV and other media. during winter we have not used the A/C's. When the summer startswhen we switched on we noticed that one of the A/c's is notworking . We have launched the complaint on 7/3/10 in the name iof D.Ramarao with the samsung service centre one of the service man visited. From 7310 to[protected]till today) there is no response from the service centre. I personally went and gave the complaint 4 times during this month to Mr.Kumar who is the maintaing the servicing centre in visakhapatnam. There is no response from his side . Even through 1 month elapsed the servicing centre has not yet repaired the unit. We are suffering a lot in this summer. The purpose purchasing A/c is failed .
Hence i Request your good self and pass necessary instructions to your worest servicing agent in visakhapatnam and get it repair in guarenty period at a free cost immidiately and save the reputation of SAMSUNG CO.,

I B.chinna Rao, C/o.D.ramarao D.No.14-1-98, Nowroji road, Visakhapatnam - 530002 regret to inform you that the servicing centre in visakhapatnam for samsung A/c is very poor and most un satisfactior.

I purchased 2 Nos. 4 star rating A/c. of 1.5 ton capacity each thro Invoice No.5 Date 21/2/09 thro Sri Sai Sravani Enterprises, Marripalem, Visakhapatnam on seaing advertisements in TV and other media. during winter we have not used the A/C's. When the summer startswhen we switched on we noticed that one of the A/c's is notworking . We have launched the complaint on 7/3/10 in the name iof D.Ramarao with the samsung service centre one of the service man visited. From 7310 to[protected]till today) there is no response from the service centre. I personally went and gave the complaint 4 times during this month to Mr.Kumar who is the maintaing the servicing centre in visakhapatnam. There is no response from his side . Even through 1 month elapsed the servicing centre has not yet repaired the unit. We are suffering a lot in this summer. The purpose purchasing A/c is failed .
Hence i Request your good self and pass necessary instructions to your worest servicing agent in visakhapatnam and get it repair in guarenty period at a free cost immidiately and save the reputation of SAMSUNG CO.,

Dear Sir,
Please help me to track & find my lost mobile handset.
Name – vinodkumar.c
add- 1-7-941, ramnagar hyderabad .500020 . off adress pawani plaza, 5 th floor, panjagutta
contact no: [protected], * [protected], * [protected]
city-hyderabad 500082
phone model –samsung B 7320
make – Samsung
e-mail [protected]@justdial.com, [protected]@aol.com
serial no :[protected]
imei no- *354240/03/008213/9*
Missed date:[protected]
Please inform me through phone number or my mail id.

Thank you,
vinodkumarc

Dear sir, i have lost my mobile phone having IMEI no. - [protected]/7 01. i will be very thankful to you if you can trace my mobile and inform me.

thanks and regards,
Dayanand yadav

Dear sir, i have lost my mobile phone having IMEI no. - [protected];[protected];S/N;RDRB617707F. i will be very thankful to you if you can trace my mobile and inform me.

Dear sir ihave lost my mobile phone having IMEI no.[protected] S/NRFICC9Y27PF i will be very thankful to you if you can trace my mobile and inform me. my contact no.[protected] my name sanjay l salunkhe