Samsung India Complaints & Reviews

Hello all

Ref : Work order No . [protected]
Model : Samsung SGH – X820
Date : 04 July 2009


I had purchased the above Samsung mobile in the year Sep 2006.
Within 9 months o[censored]sage I had a software issue and had given to service center located in West of Chord Road, Mahalaxmipuram, Bangalore.
I collected the mobile and found that IMEI number was reset to [protected].
When I enquired the same with service center, I was told that no issue you can use.
I used it till June 2009, currently I am using Airtel connection, but all of a sudden the mobile stopped working when I checked with Airtel, they told that the IMEI number cannot be Zero’s so it has to carry the correct IMEI number. When I approached the
Samsung Service center, they took it and gave me a call after a month saying that Mother Board has to be replaced and charging 2000 INR. I also told that it was their mistake to not to load the IMEI number after the service for that they have no answer and asking me to pay 2000 INR.

I also have talked to the customer care and also to the managers of the service center, they are not ready to help me out of this.




Regards
~Naveen

sir we bought slpit air condition of samsung in may none of their serive manager came during our warranty period due to which our ac stop working since 1 month ago..as of i bought LG product they have given us quite well service...i want that you must get my split AC working as its your fault which iam bearing now

I had purchased Samsung 32'' LCD TV in Mar 2008 for approx. Rs.48000/-. During warranty period everything was fine. I had no problems with the television set. In this Aug 09, picture quality started deteriorating. In sept 1st week picture was not visible at all.
As per the engineer from Samsung customer care, panel of LCD TV (i.e. screen) has developed some problem due to moisture.(Pls note my TV is at a distance of approx 18 feet from window) I have to get this panel changed. We were shocked to know that the cost of new LCD panel is as high as Rs.24000/-.
So within 1.5 years the heart of the LCD TV has gone bad. So annualised cost of LCD is appox. Rs.32000/-.
"Warrantee period is only 1 year" was the answer I received from them. So the company, itself expect that the product can be used for 1 year only. Also the warranty on the new panel will be just 1 Month.
Rather than getting this panel changed i am planning to buy new CRT TV (Old TV). I can get a good TV at Rs.15000/-. Atleast it will work for 5 years.

I SUGGEST NO ONE SHOULD GO FOR SAMSUNG LCD TV

Regards,
Kaustubh

i purchased an Omnia at the end of November 2008. i was given a window period of a week to come back and tell them if the phone is giving me problems. well it did not, till 3 weeks after the purchase. the phone was jamming, freezing,giving me all sorts of problems(and i know it the omnia has a reputation of doing such!!! people take them back all the time, i heard this from the very vodacare shop that i took my complaint to). it got very bad in january 2009, so i took it back. a few weeks later Vodcare calls to tell me i broke the phone and i need to pay R1700 of which i did not have and still dont. and i was not willing to pay such an amount for something i did not do. the omnia at that time was going at R13 000 something, and my installment is R443, i would have been a fool to sabotage it. i then told them that i will not pay because it was not my fault and their need to fix it or give me a new phone, cause i had had the phone only for a couple of months and it started to give me problems. i wrote to Hello Peter to help, which was unsuccessfull, vodcare would not budge. i then told them to fix it, hoping that their would come to their senses and give me the phone, without making me pay that ridiculous amount!!! i received a message after having waited almost 5months(and their had said it would take 17 days) for my phone to be fixed to come and collect it. i went and their are still telling my about the R1700(which i still do not have) i am paying R443 every single month for a phone that is collecting dust at the hatfield, Pretoria vodcare!! it saddens me that as excited as i was to be in possession of such a beautiful phone like that, it would come with such misery. i know i am not the first to tell you nor the last that the Omnia had factory faults therefor giving alot of people a had time. i am offerly disappointed in Vodacare for not having handled the situation rightfully and for their none professionalism, and in Samsung for bringing out a phone that brings such misery to people, instead of joy! right now i got a new job by South African Express, and having a proper working phone(their gave me a phone, which is giving me problems as well) is of high importance. i hope samsung will do right by me, so that i wont have to take this story to the newspapers. i am tryed of fighting vodacare, and especially because i am practically donating R443 every month. Samsung and Vodaworld is such hugh and well known companies that will not go out of budgets for fixing my phone that was broken due to Samsungs fault and not mine! hope to be hearing from you soon!

Card Repair - 4332148
Imei - [protected]
Vodacare Pretoria

I am so ashamed of myself for buying Samsung product for which I am still suffering.
I bought 2 Samsung (double mistake committed) ACs from HomeTown (booked on 16th August 2009). The delivery of window AC came after 10 days and Split AC after 14 days (So much hype about after consumer service!!). Window AC could never be installed even after chasing for 10 days after which, having been totally fed-up, I got the AC installed myself through some outsider. Today is 14th September 2009 and in spite of vigorous follow-up, I am still unable to get the split AC installed through Samsung. One Mr. Manav from the service center (Mob no [protected]) who seems to be senior enough, keeps promising installation every day for the next day, but that next day is yet to arrive. Now that summer is at its fag end, I don't even need an AC. Thank you Samsung for such prompt and timely service as well as for saving my electricity bill as I could not use the ACs during summers for which I had bought them.
PLEASE DO NOT BOAST OF BEING A 'CUSTOMER FRIENDLY' COPMPANY. YOU ACTUALLY DO NOT DESERVE IT.
I AM TIRED OF CHASING SAMSUNG AND HOMETOWN

i have requested your call centre with a request to fix the tv to the wall mount. your service centre by
name m/s G.techno services sent one person by name mr. bhoopathi. afterwards i have a problem
with sound of the tv and again i comlained and on 12th morning two people by name srikanth and ajay
came and disturbed the wall mounted tv and could not fix the same intact. the second person is not an employ of the g.techno services. they further told me that again mr.bhupathi will come within an hour and fix it to the wall mount. so far i.e. 11.45 today 14th when i spoke to the service centre again
service centre techncian srikanth tells me that bhupathi will come in the evening and fix it.mr. gurunath on whose name the service centre stands is not responding to my calls. his number as given by your call centre is [protected]. this is causing me both mental strain and physical strain and monetory loss over phone calls. I unable to understand how to solve the problem and to whom to
appraoch for the same except seeking consumer forum help. I believe samsung will reply me positively by taking some action on the service centre i.e. g.techno services, dilsukhnagar.

your truly,
madhava reddy.

I bought this Samsung LCD LA40M8 on 27.04.08. For the past 15 days I have a difficulty in switching On. When I press On button, I am getting Tick Tick sound for 90 seconds. After that only it is getting On. I lodged a complaint in the toll free number. Somebody called me and told that they will charge Rs.1800 per visit and is it ok for me?. Why so much cost? One year only gone. It is a costly article. Why the problem arose in one year? Kindly do the needful.

Ravikumar
[protected]

I have purchased this fully automatic model approx. 10 years back from m/s Vijay Sales, Goregaon on 10.07.1998. The investment was worth the product as it never gave any trouble all these years. But for the past few months we have noticed that when the machine changes the mode from 'Wash to Rinse' or 'Rinse to Speedy' it malfunctions with a fault code displayed. Once I reset the machines with power off is works properly. Sometimes we also need to rearrange the cloths in the drum even if they are minimum if they are entangled during the washing process for it to work. In my opinion this is not a overload issue.

I want you to revert on to whom we should contact for such problems. May be it is a servicing problem of the machine. Do revert so that corrective steps can be taken asap before there is a complete breakdown which I want to avoid.

Pl revert ASAP on my e-mail ID as given above or you may also use pradeep.[protected]@gmail.com

I presume this is a normal complaint lodging process which I searched on the net, hence using it for the first time.

Regards,

PRADEEP KANVINDE
Kandivali (E), Mumbai

I made a complaint to the Customer Care Centre of above named company by phone to their phone No.[protected] on[protected] regarding water lekage inside the refrigerator. But sofar the company has not rectified the defects. In this regard I have sent a number of emails to the company requesting for removing the defects but no body has cared to rectify the defect. Besides, I have been requesting this company by phone almost every day since 16th July,2009 for rectifying the defect but it appears that the concerned responsible persons are neglecting delibarately.

Is there any one in the Samsung co. to look into my grievance and take an immediate action for rectifying the defect.

P.N.GUPTA, TEL; [protected],
HOUSE NO.842, SECTOR-37,
FARIDABAD-121003 (HARYANA)

Dear Sir,
I am using this Samsung mobile SGH-U800E from 28th Jan 09.It started giving me troble from that day its front corner silver polish got off and when i approched the Samsung India electronic pvt ltd at Nehru place they told me that the new moblie cover was not available.
And now my moblie LCD screen got damaged, i gave my moblie to the repair centre on 1st sep 09 they informed me that i will get it back in 2/3 days only.Now when i apporched them on 5th sep 09, they again asking for more days as LCD screen was not available in their stock.Finaly they informed on 10th sep 09 i will get it back.
Today is 13th sep 09 and till now the mobile is not ready.They are saying it is going to take more time and whenever they received the part they will informed me which is totaly not acceptable.
From the last 12 days i am without any mobile phone, you can understand how can a person will manage without a cell phone in these days.
You are kindly requested to please look into the matter and do the needful.

Thanks & Regards

Avadhesh Chaudhary
Ph [protected]

the phone is with the local service centre in udaipur Rajasthan India . since 22/8/09. No response till date

Dear Concern,
I have a Samsung Mpower 309 handset. It is not working properly.I am getting Charging problem and handfree problem from last 2 days.
Today I went at Raj nagar Ghaziabad Service center to repair my cell, but the concern person Mr shobby was refused to receive my cell coz I m reached over there delay by 15minuts. He asked me that he can't received my cell coz the time is quater pass five at that moment. Can you suggest me How punctual you guys are coz on that moment some people were over there waiting for his cell to get back from last one month to over the month.If you guys are not punctual so how can you refused to receive my cell deu to time limit.
Kindly make sure my cell will received by your person from my office.

Tarun Kumar
Supply manager
Adarsh markting
IBF Compound
Ghaziabad
[protected]

I have bought a Samsung ML-1640 Mono Laser Printer and there is an offer from Samsung that i[censored] buy this printer model before 31 Aug 2009 then u will get an additional onsite warranty of 1 year for free i bought this printer on 26 Aug 2009 and called the customer care on 27 Aug 2009 they said that the executive will come to your place on the next business day and today is 12-Sep-2009 and i have not received any call from Samsung team and i call daily to their customer care number[protected] and they say only one thing that wait today sir executive will come to your place i m totally pissed off and I RECOMMEND NOT TO BUY ANY SAMSUNG PRODUCT BECAUSE THEIR CUSTOMER CARE SUCKS . THEY HAVE A LITTLE CALL CENTER AND THEIR CALL CENTER HAVE NO CONNECTIONS WITH THE SERVICE DEPARTMENT. DON'T BUY SAMSUNG AT LEAST IN INDIA.

I purchased a Samsung split AC (model AN18 , 1.5 Tonne) in the month of April 2009. After the technician had left, i discoverd that the outdoor unit of the AC was lopsidedly installed. I immediately contacted the dealer, M/S Sangam, Duliajan, Assam, who simply washed his hands off saying that after sales service was the responsibility of the Customer Care centre at Dibrugarh town in upper Assam.. However he did give me the number of the Customer Care Centre and advised me to contact them personally. On calling them I was informed that a technician would visit me within the week and set right the problem.
Its now September and even after several reminders, that technician has still not surfaced.

I would request Samsung Customer Satisfaction Team (its what they call themselves) to kindly intervene because the noise level of the outdoor unit has definitely been increasing day by day.

From: avinash [mailto:a.[protected]@rohinielectricals.com]
Sent: Friday, September 11, 2009 3:50 PM
To: 'Micro Services'
Cc: 'prashant.[protected]@partner.samsung.com'; 'prashant.[protected]@rediffmail.com'
Subject: RE: Current status of my Work Order No. WA[protected]



76 DAYS HAS GONE I HAVE GIVEN MY MOBILE FOR REPAIR

PL. TAKE ACTION

Reminder 6

From: Micro Services [mailto:micro.[protected]@gmail.com]
Sent: Thursday, August 06, 2009 11:41 AM
To: a.[protected]@rohinielectricals.com
Cc: prashant.[protected]@partner.samsung.com; prashant.[protected]@rediffmail.com
Subject: Fwd: Current status of my Work Order No. WA[protected]



Dear Sir,



As per our previous communication your Handset is pending for PBA but because of some delay in spareparts Samsung has decided to give refund payment as per your purchase bill.

for this refund procedure & to prepare check { as per name mantioned on our callsheet } it will take approx 20 to 25 days.



As soon as we recieved your check from head office we will inform you.



Regards,



Jatin V.




[protected][protected][protected][protected]

From: avinash [mailto:a.[protected]@rohinielectricals.com]
Sent: Wednesday, August 26, 2009 3:08 PM
To: 'Micro Services'
Cc: 'prashant.[protected]@partner.samsung.com'; 'prashant.[protected]@rediffmail.com'
Subject: RE: Current status of my Work Order No. WA[protected]



20 DAYS HAS GONE

TAKE ACTION

Reminder 5






[protected][protected][protected][protected]

From: avinash [mailto:a.[protected]@rohinielectricals.com]
Sent: Friday, August 21, 2009 3:40 PM
To: 'Micro Services'
Cc: 'prashant.[protected]@partner.samsung.com'; 'prashant.[protected]@rediffmail.com'
Subject: RE: Current status of my Work Order No. WA[protected]



15 DAYS HAS GONE 5 TO 10 DAYS REMAINING PL. TAKE ACTION

Reminder 4






[protected][protected][protected][protected]

From: Micro Services [mailto:micro.[protected]@gmail.com]
Sent: Thursday, August 06, 2009 11:41 AM
To: a.[protected]@rohinielectricals.com
Cc: prashant.[protected]@partner.samsung.com; prashant.[protected]@rediffmail.com
Subject: Fwd: Current status of my Work Order No. WA[protected]



Dear Sir,



As per our previous communication your Handset is pending for PBA but because of some delay in spareparts Samsung has decided to give refund payment as per your purchase bill.

for this refund procedure & to prepare check { as per name mantioned on our callsheet } it will take approx 20 to 25 days.



As soon as we recieved your check from head office we will inform you.



Regards,



Jatin V.

[protected] Forwarded message[protected]
From: Avinash <a.[protected]@rohinielectricals.com>
Date: Aug 6, 2009 11:33 AM
Subject: RE: Current status of my Work Order No. WA[protected]
To: Avinash <a.[protected]@rohinielectricals.com>, "micro.[protected]@gmail.com" <micro.[protected]@gmail.com>
Cc: "support.[protected]@samsung.com" <support.[protected]@samsung.com>, "[protected]@hotmail.com" <[protected]@hotmail.com>



Reminder 3





Thank’s

Avinash D. Kasbe
Rohini Industrial Electricals Ltd.
Tel. No.[protected]

[protected][protected][protected][protected]

From: Avinash
Sent: Wednesday, July 22, 2009 1:02 PM
To: 'micro.[protected]@gmail.com'
Cc: 'support.[protected]@samsung.com'; '[protected]@hotmail.com'
Subject: FW: Current status of my Work Order No. WA[protected]



Reminder 2



Thank’s

Avinash D. Kasbe
Rohini Industrial Electricals Ltd.
Tel. No.[protected]

[protected][protected][protected][protected]

From: Avinash
Sent: Tuesday, July 21, 2009 12:24 PM
To: 'micro.[protected]@gmail.com'
Cc: '[protected]@hotmail.com'
Subject: FW: Current status of my Work Order No. WA[protected]



Reminder 1





Thank’s

Avinash D. Kasbe
Rohini Industrial Electricals Ltd.
Tel. No.[protected]

[protected][protected][protected][protected]

From: Avinash
Sent: Saturday, July 11, 2009 12:29 PM
To: 'micro.[protected]@gmail.com'
Cc: '[protected]@rediffmail.com'
Subject: Current status of my Work Order No. WA[protected]



Kind Attn. Mr. Jitin,



Sir,





I have given my mobile Model. No. SCHB259 for repair at Your Thane Service Centre on 27-06-09 at 1:50am



(Mobile is not even used for One Day after Purchase)



As per information from Mr. Prakash instrument will be send to Bangalore for Change of PVA, he told that it will take 10 days



After calling on 06-07-09 he told that PVA is not available it will take at least 4 days at Bangalore Service Centre



Same reply came on 09-07-09 & 11-07-09







Please let me know exact how long you will wait for PVA, is there any time limit





Pl. reply

Thank’s

Avinash D. Kasbe
Rohini Industrial Electricals Ltd.
Tel. No.[protected]

Dear Sir/Mam

Please Intervene, I need your support because nobody from sumsung is bothered for my complain, I have spend a lot time with samsung customer care, email, service center, mobile was purchased in 2008 Dec

Sapan Arya
[protected]
New Delhi



[protected] Forwarded message[protected]
From: sapan arya <[protected]@gmail.com>
Date: Mon, Sep 7, 2009 at 3:45 AM
Subject: Kindly attention mobiles dept Very bad product quality
To: [protected]@samsungindia.com, [protected]@samsungindia.com, [protected]@samsungkr.com, [protected]@samsungkr.com, [protected]@samsungkr.com, [protected]@samsungkr.com, [protected]@samsungkr.com, [protected]@samsungkr.com, [protected]@samsungkr.com, [protected]@samsungke.com, [protected]@samsungindia.com, [protected]@samsungindia.com, [protected]@samsungmobiles.com, [protected]@samsung.com, [protected]@samsungindia.com
Cc: [protected]@samsung.com, [protected]@samsung.com, [protected]@samsung.com, [protected]@samsung.com, [protected]@samsung.com, [protected]@samsung.com, [protected]@samsungkr.com



To
The Managing Directer,
Mr JS SHIN
Respected Sir ,



Kindly resolve my problem,



My problem
I purchased a mobile samsung E250 in the month of dec.
It was running fine but after 2 month i felt some problem in my slide.
Then i went to Your service center . They repaired my set but slide problem is not resolved.
So i request to yoy to kindly replace my set with my satisfaction other wise i have to go to consumer court.
This is a very bad product quality.
I Want my set replaced.
A BAD SERVICE & A BAD PRODUCT.
Kindly Replace it .
Revert me on urgent basis or contact me.


--
Thanks & regards
Sapan Arya

hi

i had bought a Samsung Guru Muzik CDMA phone with reliance sim. The phone has such a poor voice quality that you cannot hear what the other person says in one go. you need to constantly ask the other person to repeat. Same goes on the other side. They keep asking you to repeat as they cannot hear you. This problem reduces when you use the hands free(earphone). But there are other problems also. While making a conference call i get disconnected but the other two persons continue to talk. While listening to FM radio the sound vanishes for 15 seconds and suddenly comes back irrespective of the network or signal strength.

I went to Samsung service centre, they said they want to change the mother board of the phone. I cant understand if the phone is just one week old why do u want to change the parts when there are so many problems. Why cant you change the phone. Second there is no guarantee that these problems get solved even on changing the mother board or software.

The behaviour of the service centre people is so bad. I am really pissed off. I promise never to buy any samsung phone ever in life and will make sure that none of my friends, relatives or acquantaince buys any samsung phone.

Regards
Mukesh
[protected]

I have aircel connection. I want to use my mobile as a modem but I fail to connect internet to pc. Your mobile company given me a pc suit software. But there is no option to connect AircelWeb internet connection. please give me a suggestion.

Respected Sir / Madam,

My name is karthik, my father brought a Samsung Split A/C 1.5 tons from Rathna Cool House, Pondy bazar in May 2008.The installation for first time was done wrongly by Samsung service centre called New Cool Home.Later the different set of samsung service engineer properly installed the A/C.Since the day it has been installed, hardly one month passed the A/C gets freezed inside and the water gets leaked inside the unit. When we complained to the Rathna cool house they were least bothered to hear the problem and did not even attend the call properly. Later called the Samsung service centre, Engineers from New cool home were sent. They diagonised and told that the freezing of ice is due to dust congestion.I questioned the person that how come a newly bought A/C not even one month old can get a dust congestion. They were telling the same thing and promised that the problem will not exist again. Later few days after the problem exist again.When i complained again, the service engineers came again from new cool home, diagonised the problem and told the same reason. Again they did a basic cleaning process and told that will not be repeated.

The problem existed several times, Various Service Engineers from different samsung service centre attended the fault and told various reason. One of the Service head engineer diagonised told that there has been a gas leakage inside, but the people sent by him to attend the fault told that there has not been any gas leakage, it is purely due to dust formation. This time the Engineers were from Vijay Ganesh Engineering. The cleaned the entire the outer unit and told that the problem will not come again. Just after 2 days, the problem existed again, this time they told that the inner unit has to be taken for cleaning. Later they placed the unit after 3days.

Again the problem existed again.Whenever the engineers say that the problem is due to dust, the filter has been always clean there has not been any dust in the filters, and how come the issue been due to dust congestion for newly bought Split A/C.

Finally again gave a complaint at Samsung service centre and strongly requested not to send Engineers from New Cool home instead kindly send a experienced engineers from a different Service agent.

This time the fault was attended by Alfa Refrigeration Co. on 03.06.09. The engineer diagonised named Mr. Yadav told me that the problem is due to less gas so the gas has to refilled. Since the warranty expired, he charged me around Rs.2150 and assured a 6 months guarantee that the problem will not exist again.

After 2 weeks passed the problem existed again.I gave a complaint to alfa refrigeration, Engineers from Alfa refrigeration diagonised the problem and this time they told me that the inner unit coil has to cleaned it has been due to dust.I clearly told the that if it is due to dust why did the previous engineer from your office unnecessarily filled up the gas for no reason. The engineer promised me that this time the problem will not be repeated and took the inner unit for cleaning.

Later again after few days the problem existed again. I gave a complaint to Alfa refrigeration directly.A service Engineer Named Mr. Arumugham from Alfa Refrigeration came diagonsied and told that it is due to coil dust and the inner unit has to be cleaned. I asked how come ,your people have just cleaned up the inner unit about few days back , how come suddenly dust gets congested in the coil. He strongly told me that this is due to the coil congestion and the inner unit has to be cleaned.

On 24.08.09, engineer were sent from Alfa refrigeration for collection of the uni, he is the same person who attended the fault on 03.06.09. He diagonised the unit again this time he found a new fault that the 5/8 " pipe has been damaged and has to be replaced. He strongly told that the problem is only due to damage of the pipe.And also mentioned that the inner unit has to be cleaned. He told me that he has to charge for pipe replacement. I told that i am not going to pay anything anymore. I also asked you were the person who diagonised on 03.06.09 and didn't see this problem on that day and why did you fill up the gas for no reason? He did not have an answer. he took the inner unit for cleaning and placed it without replacing the pipe.

Again today on 10.09.09 i am facing the same problem.We are really fed up with this split A/C, The problem has been there with this unit since the day the we bought this product.we have undergone deep mental and physical pain all these days due this issue.

I really wanted to issue a complaint legally against the Product seller and the service agents.

I kindly request your goodselves let me know what will the be procedure to proceed with this issue further.

Looking forward for your response.

Thanking you,

Yours Sincerely,

Karthik.B

i purchase my mobile oon[protected] after 2 months later i got battery problem on my cell phone. i go to samsung service center i told them about my battey problem. they take my hand set for 1 day. after 1 day later i go to samsung service center they told me battery is ok.and they told me not to memory card for 1 day.i follow there suggestion but there no differene for my cell phones battery back up.
02/06/2009 i got many problem in my mobile 1) battery back up 2)camara on stand by 3)no memory card is show on my cell phone 4)massage memory is in built 500 but is show in only 250 massages(it include inbox,outbox,send items) for these problems they replce my phones mother board.my cell phones imei number is [protected]. and they take my hand set for 28 days. currnetly i am facing battery back up problem and massage problem.for this i go service center 3 july 2009 i told them about my problem they argue with me service center person whose name is MR ANAND SAHANI AND MR VIJAY DUBEY do what u want u r not ready to slove u r proble in rough toneing please help me............