Samsung India Complaints & Reviews

I purchased my refrigerator in 2014 with 10 years warranty but had problems with my compressor in the 3rd year itself .it was replaced twice but the 3rd time the company refused to change it quoting an internal tube leakage and and that it was irreparable. They are not responding to my e-mails. My complaint no. Is [protected]. Its pending from first week of August and they are refusing to put me on to another repair Center also.

With reference to my complaint no.[protected]..which is pending from August, not received any responsible reply. One Mr. Tejahai mailed me on September 21st but has not replied to my emails sent on September 28th and october 11th. I need an immediate reply or will need to seek legal aid for a solution. Expected Samsung, an international brand to treat its customers more respectfuĺly. My mail id is [protected]@dentistree.in

I tried to order on 4th Sept. but the order was not successful but amount deducted of Rs22999 WITH
TRANSACTION ID by debit card-(OTHPG[protected]Savextechnologies PriGurgaon)
BUT NOT RECEIVED ANY ORDER ID. on the same day I raised complain and found that it was credited to Merchant SAMSUNG shop.

On 12th Sept they send an email of refund initiated and they provide me order ID [protected], but still not credited, again I reached to them
Then again they send me an email
On 17th Sept from your side refund was initiated but not credited till now, again I reached to them
Then again they send me an email
On 15th Sept refund was initiated but not credited till now, again I reached to them
on 28 I again reached to them, the same email with the new date this time 23rd Sept refund initiated but not credited till now,

I have reached to SAMSUNG via (https://www.samsung.com/in/support/email/online-shop/) multiple times they are coming up with a new date and the same thing is a refund initiated, and they are trying to make me fool this is not expected from BIG REPUTED SAMSUNG BRAND.

I have also contacted my Bank Branch of SBI and they said we don't have to do anything with this, if they initiated the refund it will automatically be credited to your account.
My mode was a Debit card and as per rule it should be credited within 5-7 working days, but even after 43 days, I have not received my Rs22999 of an unsuccessful transaction.

Please resolve it as they are just fooling me and whenever I reached them they email me a refund initiated with a new date.
They just call me we r looking into the matter but not doing any thing even after 43days. Please resolve it.

LATEST TICKET ID is 27062659
Order ID [protected]
TRANSACTION ID by debit card-(OTHPG[protected]Savextechnologies PriGurgaon)

I tried to order on 4th Sept. but the order was not successful but amount deducted of Rs22999 WITH
TRANSACTION ID by debit card-(OTHPG[protected]Savextechnologies PriGurgaon)
BUT NOT RECEIVED ANY ORDER ID. on the same day I raised complain and found that it was credited to Merchant SAMSUNG shop.

On 12th Sept they send an email of refund initiated and they provide me order ID [protected], but still not credited, again I reached to them
Then again they send me an email
On 17th Sept from your side refund was initiated but not credited till now, again I reached to them
Then again they send me an email
On 15th Sept refund was initiated but not credited till now, again I reached to them
on 28 I again reached to them, the same email with the new date this time 23rd Sept refund initiated but not credited till now,

I have reached to SAMSUNG via (https://www.samsung.com/in/support/email/online-shop/) multiple times they are coming up with a new date and the same thing is a refund initiated, and they are trying to make me fool this is not expected from BIG REPUTED SAMSUNG BRAND.

I have also contacted my Bank Branch of SBI and they said we don't have to do anything with this, if they initiated the refund it will automatically be credited to your account.
My mode was a Debit card and as per rule it should be credited within 5-7 working days, but even after 43 days, I have not received my Rs22999 of an unsuccessful transaction.

Please resolve it as they are just fooling me and whenever I reached them they email me a refund initiated with a new date.
They just call me we r looking into the matter but not doing any thing even after 43days. Please resolve it.

LATEST TICKET ID is 27062659
Order ID [protected]
TRANSACTION ID by debit card-(OTHPG[protected]Savextechnologies PriGurgaon)

I punch order of Samsung m 12 on 5/10/2021
immediately Samsung is cancel my order and message me your refund will be credit by 7 to 10 days but right now still my refund not received
attach payment receipt

Sub: Samsung mobiles 'M31' series are complete CHEAP QUALITY with more features at less price.

After purchasing and personally facing issues with M31, neither online support nor service centre respond positively but demand to pay additional amounts for repair for mobile in warranty period. This shows how cheap the service was.

Attached the details to this mail.

Read below mail clearly.

To,

The Head,

Samsung.

I am Ashok dvs, my mobile number is [protected],

I purchased a Samsung M31 phone on October 24th, 2020 delivered on October 31st, 2020.

The features provided are more at low cost.

1) I received the mobile with low volume from beginning itself, but adjusted with low volume

as I had a 1 year warranty for informing.

2) After 3 months from purchase period, around February month onwards

M31 frequently got switched off automatically though battery charging was done.

3) Next there was no display showing on screen from April 28th, 2021.

That Means The Mobile doesn't work for even 6 months completely.

From April 29th I am not able to use my M31 Mobile, With Lockdown In Andhra Pradesh, India From April.

In June Month, still lockdown was there, I raised the complaint online from this same mail id and after

several mails and discussions with Niveda S, from Samsung, on June 19th Niveda mailed me and told me to go to Samsung service centre,

but the lockdown was still there in Visakhapatnam.

In August month, on August 21st, afternoon, I visited Samsung Service Centre, Dabagardens branch, Visakhapatnam

I met P.Swathi, service representative on 21st August afternoon.

She took the phone inside, brought the opened mobile and told some issue and informed me to pay Rs. 5000 for repair,

She has not given an Acknowledgement at least to show that I raised the issue.

Check with the person above. P.Swathi, dabagardens branch.

She told that I should sign a Agreement that I received the mobile repaired and in Good condition, to receive a acknowledgement.

See how cheap your team and your services are

The mobile was under warranty but still she didn't agree with me.

I had a warranty, so I asked to give back the mobile they had opened.

The mobile then started heating up after opening it from you after Samsung support P.Swathi took and opened the mobile.

Now the mobile is heating up from the time they opened.

Even though I am completely disappointed with the service centre Swathi and online response Niveda,

I am still fighting for Justice as a Customer for my Complete money.

To hell with the Samsung service, I demand a full refund and take back your useless dummy phone M31.

Samsung M series Mobiles are cheap quality and the services provided are USELESS,

How can Samsung and its services become so low graded?

Samsung parts used in the phone are cheap quality,

I want justice.


from,

Ashok Dvs

[protected]

Dear Sir/ Mam,

Regarding the subject after so many follow up yesterday my phone was get collected from the centre as display installed and payment also done as per receipt that the time phone was setted under dark mode which is not reflect the defect of the display once reach home when i was change normal mode from dark mode setup two white showing on this display.

Even after a long time, this type of service from the Samsung service centre was the worst experience ever.

immediately service centre engineer - he said will arrange book new display and take another week time

I request to - Please help short the matter at earliest.

image.png

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Dear Sir/ Mam,

Bill No:[protected]- Mishika Electronics. Date: 20.09.2021

Regarding the subject i have submitted the Samsung M20 phone to above said Dealer for repair/ change of display due to it not working and they also committed it will be changed maximum 2-3 days - Now almost week time left yet not get service to repair the phone and also no response from the engineer

Please help to get repair the phone at earliest

look forward your kind response.

Service Request Date
Monday, September 20, 2021

Service Request Number
[protected]

Model Number
SM-M205FZBGINS

Repair Status
Your Service Request is pending. We are in the process of procuring parts to complete the repair. Appreciate your patience.

I porches mobile on 8th January 2021 and now mobile not working i humble request to Samsung this kind how can feel the customers ... I need new mobile

I have registered the Complaint No. [protected] of my Fridge on 3rd October 2021 and today is 16th October 2021. the Complaint has still not resolved by Samsung. We can't expect such a pathetic service from a company like Samsung. If such type of pathetic service is provided by Samsung then I will suggest not to buy any Samsung Product.

Sir mera mobile kam nhi kr rha h display aati jati rhti h hiting ho rha do bar service center jane k bad bhi shi nhi huwa h phone m bhut person ho chuka hun is mobile phone se or castomer car walo se yato muje nya mobile phone dedo ya fir muje mere pese dedo [protected]

I am writing this email to seek your assistance in getting my samsung S21 Ultra phone repaired today itself which was taken by Zopper team on Sunday - 10th Oct, which was handed to samsung service center on Mon - 11th Oct.

Inspite of regular polite request to prioritize the service, I see no seriousness and service oriented approach from both the companies.

Basis my follow up mails, I received a revert from Samsung stating that samsung service center don't have spare part... I am shocked to receive this update for a phone model which is the most recent launch of Samsung S series and yet they don't have spare part???

Is this a service Samsung give to customers who trust and purchase their most expensive product??? I never thought that Samsung S21 Ultra mobile user will be treated this way.

I need my phone today itself.
Kindly look into the matter and do the needful

I am from godhra gujarat. My jobsheet no is [protected]. I submit my A70 phone last month for display comnbo problem in under warranty of 3 months. I check my status on whatsapp on 6th oct 2021 and its shows product has been completed. When i visit samsung service center then they replied me that we cant get any payment approval from upper side so we cant provide you your ready product. Then i complaint in customer carw on 8th oct 2021 and they replied me that wait for 24 hours you get your handset. Am again wait and visit samsung care 10th oct 2021 but same replied from there side and again am connect on customer care and they replied me again for 24 hours. Like this all time they replied me same ans on 11th 12th 13th oct 2021 also. I have evidence also like phone call recording whatsapp chat with samsung support. Worst service i have seen ever.

Dear sir/madam,

I got my samsung tv delivered on 07th October 2021 but still it has not been installed.
They cancelled my earlier request for installtion citing that I was unavailable on call even though I had already told the technician that please visit the house my friend will be there and I won't be available to take calls.
I am having video call recording of the same.
Now they again called me today and told me to raise another request since this one has been cancelled(I did not cancel it btw).
I wonder if it will ever be installed or would I have to return the tv.

My order [protected] was due for delivery on 11th October. But till now, I do not have clarity on when the order will be delivered. I called Samsung customer care several times and they seemed to be clueless on when the product will be delivered even though the product has reached Mysore yesterday.
I am deeply concerned by the response provided by customer care as there seems to be no connect with delivery team. Request your urgent intervention to ensure there is no further delay.

Hi, this is regarding ticket id 28045257. I have ordered a product payment deducted from my paytm wallet and order not placed. This complaint was registered on 7th Oct 2021. It's been 5 days now no update from your side. Please refund my amount. So pathetic service from you guys.

I have registered for repairing my refrigerator having service request number[protected] since 9/10/21 but still it is not get repaired. I tried calling customer care executive mor than 20times but they could not response my problem

Dear Sir / Madam,

I am writing to you to raise an issue about: Television

The issue that I have experienced was a line appeared on TV screen and i registered complaint on September 10. Techincian came after 2 days and checked everything and found that its a technical problem and product is in warranty so the display will be changed in another 4 working days. I noted and asked if they can take TV with them and get it changed after 4 days and return with a new display but they said we will change here only you need to wait for 4 days but after making many calls and requests they came after a month to change it but when they came this time line was bit more wider than before and they did not change and asked to wait few more days now yesterday they called and saying product is considered out of warranty because as per them screen is broken and demanding 45000 to change. I have assured them many times that there is not even a single scratch how can you claim that its broken but only they have answer that part is not considered in warranty because its broken. I dont know what to do ? As it can clearly seen that its not broken only technical problem is there but they are not even talking and telling truth that why and how they are claiming its broken.

It occurred on: 10/09/2021

Please send their professional and another team to recheck this and sort my ptoblem as its not broken and its in warranty and change part asap.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account [protected]@gmail.com.

Yours faithfully,

RAHUL MEHTA

Serial Number: Model code- QA65Q80TAKXXL
:

House no 3174, 2nd floor, Sector 46
Gurgaon
122002

Dear sir,

I bought a washing machine of rs 22400 one month ago but it turned out to be a defective one so i returned it and i got coupon code instead of money so now again when im placing order by using coupon code it is showing error(invalid coupon code or please login with appropriate email or mobile no.) Even though my all detail are correct and when i called Samsung customer care they are just excusing themselves.
So please do something as soon as possible

Your faithfully
Kshitij madavi

I bought samsung M30s smartphone 1.5 years back. It just stopped working few days back and as I approached the sevice centre and they asked me to replace the charging port and the handset started working again. After 4 days it stopped working again and this time the service center executive told me that your phone has got an motherboard issue and you need to replace it and it would cost you inr 8k-9k.

Product tracing sight says invalid reasons like restricted area/CONSIGNEE NOT AVAILABLE, no one even contacted in past 2-3 days, it's supposed to deliver on 8th but still not received and giving all fake updates and making customers fools