Samsung India Complaints & Reviews

We called service center, they received and send a engineer next day he told 1 part is destroyed he have replace the part and will come and replace the part .. But he didn't come he called they told after 2 day he will come but now its 15 days still they are not coming

The worst service providing by Rajnandgaon service center(Pin Code : 491441) from last 9 Month, The same issue is going on same what started at February 2021, When complaint first time, they came and told to change compressor, as it didn't completed 7 years they have to change at free of cost, then also they given bill of 1800 approx but when told it to reduce they agreed to do at approx 1300, they another complaint done directly to service centre on March'21, they came and told to change back Coil & taken amount approx 4000, when I told as it just replaced 1 month so you have to change in free, they told it is not fault of compressor, so it need amount, for that we given amount, but they didn't given any bill, they told they will drop bill next day, but after 15 days problem was continued same, when on continuing complaining they spending time for expiring 7 years warranty, after warranty ends they send another guy to check and told as it is looking some leakage so have to take at service centre, after 10 days they ask another 4100, when I complaint on customer care they came on 3150, I think they have made a customer for getting some regular basis amount for same problem in regular intervals

I suggest not to take any samsung product as they will give you some attractive offers but after few years on service they will take all that offers back with interest

I am facing issue with my samsung galaxy M30s purchased on 4th October 2019 from Amazon.

The product worked fine for initial few months and then i started Facing problems after updating the Software. At times it used to restart automatically but that happened once or twice in a week.

Then after Updating to Android 10 the phone got stuck in a boot loop. Tried to charge the phone and restart, it was charging but still stuck on the main samsung screen. Took it to the sc and they performed their software update and after that too same problem persists.

I have also noted that on multiple forums/communities and so on people have been facing the same issue with the m series phones post the software update for Android10.

I have checked it on Samsung community and i observed all users using M30s have been facing issues with the Device. And the problem is somewhat similar.

Ideally when an Android update is dispatched user can update that on there own, but the samsung Service Centre team informed that the update needs to be done From service centre That shouldn't be the case. I have been using Android since ages and have never faced any problem after an Update.

I don't have any problem with that service center but from the Samsung directly because this M30s model has some serious Auto restart problem and I've read somewhere on samsung portal that this device has manufacturing defects.

I got software update notification and after doing it my mobile got stuck. It happened very soon after my warranty period expired. Service Center persons told that it is a motherboard issue and it will cost around Rs. 5500 to fix it. This is not at all acceptable and I am very much disappointed with this brandI don't have any problem with that service center but from the Samsung directly because this M30s model has some serious Auto restart problem and issues in network department and I've read somewhere on samsung portal that this device has manufacturing defects.

My request to Samsung please resolve it.

Regards
Rishikant
[protected]

I placed order of z flip 3 on 15th october through hdfc debit card emi transaction. My order id on samsung.com is [protected] and my contact number is [protected]. The generated loan agreement with loan account number[protected] is showing on my hdfc NetBanking website. Its already 13 days over and i did not got my refund by samsung. The loan amount is still showing on my bank site and first emi deduction date is 5 nov. Samsung customer care is not responding well and after mailing them again and again they just said to me that they have initiated the refund on 21th of oct and it will take 5-7 days to get reflect in your account. This is request to help me in getting my refund.

I have purchased samsung 55 inches LED curve Tv during the year 2018. Two months back there was a problem with the monitor. The images suddenly stareted roling upside down and finally only audio was working and the monitor was completely blank. I immediately lodged a complaint with customer service cell and a service engineer attended the problem the next day. Without even opening the tv system, he told us that the problem will be with the screen only and it was supposed to be changed and he added that for that particular model, spare is not available with the company.
I confirmed it with the customer services and they also told me that spare for that particular model is not available. You just imagine the situation of a consumer who bought an expensive television from a top branded company which eventually failed to serve its purpose within a short span of 3 years and even if the consumer is ready to change the spare, it is not available with the company.

The company had supplied a defective good and hence you should make good the losses suffered by me

Model WA62H4300H Samsung Washing machine not working. Water not coming to machine. Error 4E. Inlet pipe all right. Filter OK. A valve needs replacement. No response from Bhilwada service centre.
Swapna, A33 Kamla Vihar, "Raghukul"'. Opp. Radhakrishna Temple, Bhilwada, Rajasthan 311001.

I bought a samsung double door fridge 8 years ago. The details are given below.

Pls contact [protected]

I Bought Samsung Galaxy M21, after completion of one year my Mobile is automatically restarting and I also Consulted near Samsung Service center and they said Mother Board Problem What is this ??

Through flipcart Purchased samsung front load washing machine on 31/03/2021 and the model number is WW60R20GLMA/TL . Since from the installation facing problem of 4C, so choosen option replacement but as per the advice of installation guy replaced old machine inlet pipe with the new one, so canceled the replacement. On 24 oct 2021 again 4c error occured. By samsung youtube video's cleaned inlet mesh and detergent drawer but the problem not...

Purchased refrigerator on 25th July and as per the bill was entitled for 15% cashback I.e. 9000₹ within 90days of purchase. Below are the details:
TID: 4112957
Inv number: 038820
Date: 25th July, 21
Product desc: 333914:RT39R551ES8/TL

Suddenly samsung M31 switched off and motherboard has been damaged and my phone is completely not yet working now

So, i bought Samsung washing machine in 2019, now the drum is gone, which is ok. I’ve raised a complaint for repair with ref ID [protected] on 19th October 2021. They said they ll have to take it to service center without even looking at it, I said ok. Suddenly after 5 of no response I’ve checked the status and it says that the complaint has been rectified and closed. What sense that does make?
Now I’ve to raise another complaint (ID[protected]and I don’t get any response for 3 days. Their WhatsApp chat responds well but nothing moves. I have wasted 1 week just for the service to happen.
Definitely very poor service/management issues going on . Please rectify at the earliest.
Name- B.Abraham

Still waiting and waiting and waiting for refund for invalidated coupon.
Promo Code
PLADLMC4BR
Validity
Valid Till 01/01/2022

I have not been contacted by refund dept.

I have had complaints of Refrigerator's for 7 months but no action taken. Company took INR 8K as estimated but nothing was done.
It has broken down 4 times within a year and every time I am told by the service agents that it is just a gas leak . After the claimed “fix” has been done it again stops working within a few weeks
What kind of a fix is that ? It is more like you guys deliberately prolong the time just so that the warranty expires and you don’t have to actually repair or replace it.
Also every time I did follow up with the customer service the agent only showed up after weeks, just wasting the time again
It came to the point that after calling multiple times as well the agent stopped coming to my place to fix it
Your customer service is just a scam to dupe us and not actually deliver what you promised .
When I am entitled to 3months of warranty after fixed, why was it not fixed properly and why should I be following up for the same problem for months !!! And it still did not get resolved !!!
I want a fix this asap or either replace the Refrigerator all together
I have really run out of my patience with you guys and need a solution now .
I won’t refrain from filing a case against you guys in consumer court. Kindly consider this as a legal notice reminder second!!!

This is highly unacceptable and not expected from such a big and known brand name like Samsung.

That's fraud of taking money and no relief for Complain no [protected] [protected], [protected], [protected]
*BIG SHAME*

I have bought a Samsung washing machine in march 2021 but with in 3 months the drum is making some noise while spinning and I raised a complaint. They took the product and returned me without repairing and same problem raised after returning from work shop. I raised a complaint again and they took my product again to service center and while returning they took the rat mash and asked me to call Samsung customer care to order new one for free i did the same thing and they said it in in head office will deliver to service center and they will fix the rat mash with in 48 hrs. I waited mire than ten days but no one visited to fix the rat mash i contacted the customer service again they creates tickets but ni one visited in October i contacted customer service through phone they said they will arrage a technician to fix but the technician never visited my house and said all false statements that he will visit tomorrow since in been two weeks after i called him again but he is not visiting. Such a useless brand, the product is of worst, irresponsible and negligence.

Product has been purchased on 12th may through amazon.

On 21th Oct 2021, Refrigerator had an issue and have raised complaint on the same.
Next day 22nd Oct technician came and said condenser is not working. On 23rd another technician came and replaced the condenser and said it will start working in 4-5 hrs but same not happened.

I called customer care on 24th Oct and they said 25th Oct senior technician will visit, but that also not happened, When I called on 25th, they raised complaint no service request or anything and there raised of 24th Oct.

Till now I have not received any complaint number in SMS or EMAIL

Samsung M51 Mobile Display Not Working

Hi this is regarding service request no [protected]

Service Centre: [protected] - - Care Point
Address: 199, 1St floor 27 th Cross, 7th B
JAYANAGAR 560011
Date : 28.09.2021

also on escalation through Samsung customer care, Samsung authority failed to analyze the issues and blaming physical damage and traces of water in side the phone.

My concern is no one is analyses the cause of the issue and blaming on silly things like water traces and small not visible dent on the border of the case.

Please find the pictures of phone

Now I think Samsung is not going to accept any phone to cover in the warranty as every phone will have small scratches and small dents on the outer body and also when phone is under moisture due to cold season water traces will be their inside the phone. Hence non of the phone will be serviced under warranty. Hence i am filing this consumer case
Any one can reply if they agree my point or disagree lets fight for the justice

IMY ORDER DELIVERY 24 october ORDER NO #[protected]
IN THE BOX NOT FOUND SIM Tray Ejector, , User Manual, warranty card
Slow moton video problem found
phone too hitting charging time,
I ALLREADY COMPLANE TO CUSTOMER CARE
TICKIT NO 29747005
i want to return it, abd refund my money

Subhendu Mitra
[protected]

Dear Samsun Team,

I ordered Galaxy Watch 4 Pink Gold on 29 September 2021 through Samsung Shop App. As per the email received and Samsung Shop App, the delivery date is 21 October 2021. However, I have not received my ordered product yet. I have complained numerous times but have not received any update from Samsung. I have complained and followed up on a daily basis but nobody is bothered to address my complaint.

Samsung executives are saying that there is unprecedented demand and that's why product delivery is delayed. However, if there is high demand then Samsung should not take orders and commit delivery date. This is a pure lack of customer service and a breach of customer trust. Samsung is utilizing consumers' money without delivering the product.

I request for delivery of my product as soon as possible.

Thanks