Samsung India Complaints & Reviews

Hi this is regarding service request no [protected]

Service Centre: [protected] - - Care Point
Address: 199, 1St floor 27 th Cross, 7th B
JAYANAGAR 560011
Date : 28.09.2021

also on escalation through Samsung customer care, Samsung authority failed to analyze the issues and blaming physical damage and traces of water in side the phone.

My concern is no one is analyses the cause of the issue and blaming on silly things like water traces and small not visible dent on the border of the case.

Please find the pictures of phone

Now I think Samsung is not going to accept any phone to cover in the warranty as every phone will have small scratches and small dents on the outer body and also when phone is under moisture due to cold season water traces will be their inside the phone. Hence non of the phone will be serviced under warranty. Hence i am filing this consumer case
Any one can reply if they agree my point or disagree lets fight for the justice

IMY ORDER DELIVERY 24 october ORDER NO #[protected]
IN THE BOX NOT FOUND SIM Tray Ejector, , User Manual, warranty card
Slow moton video problem found
phone too hitting charging time,
I ALLREADY COMPLANE TO CUSTOMER CARE
TICKIT NO 29747005
i want to return it, abd refund my money

Subhendu Mitra
[protected]

Dear Samsun Team,

I ordered Galaxy Watch 4 Pink Gold on 29 September 2021 through Samsung Shop App. As per the email received and Samsung Shop App, the delivery date is 21 October 2021. However, I have not received my ordered product yet. I have complained numerous times but have not received any update from Samsung. I have complained and followed up on a daily basis but nobody is bothered to address my complaint.

Samsung executives are saying that there is unprecedented demand and that's why product delivery is delayed. However, if there is high demand then Samsung should not take orders and commit delivery date. This is a pure lack of customer service and a breach of customer trust. Samsung is utilizing consumers' money without delivering the product.

I request for delivery of my product as soon as possible.

Thanks

I was updated the software on last month. Mobile got automatically restart while I was accessing any mobile application. I went to service center they told board problem. It was an affected not only myself, 4+ my friends are same issue after upgrade. My friends are working in HCL, TCS, WIPRO and Infosys. We need right solution other wise we are planning to go with public/local media then file the complaint with customer court against samsung M series to stop this model.

My mobile Number details as below

IMEI : [protected]
Serial number: RZ8N802KJFZ

Please do the needful.

[protected]

I have purchased refrigerator from corma (Pacific Mall) Gaziabad, which is under warranty. I loudged complaint on 3rd October 2021, since then I'm getting dates on Dates for the repair (11th October, 27th October and now 11th November) as they only want to kill warranty period. I'm mentally harrased by samsung people.

My self Sabino Nunes [protected], After Mobile A72 Software updating I was having issues with mobile phone headphone jack no sound, charging issues (your phone's temperature is too low. Charging will continue when the temperate returns to normal), After switching OFF or Restart phone was taking to start around 10 min. So I took to Samsung customer care (Samsung Synergy) Address: Room No 106, 1st Floor, Sri Pal Plaza, Station Rd, NalaSopara, Maharashtra 401203. morning around 10 AM .They told me its Software issues while updating. After updating mobile still having same problem, So i have go back again to Samsung customer care that time it was 01:30 PM afternoon. They took mobile and told me to wait so they can check the phone .after 2 hours they told me to keep the phone for repair I took this phone on 07/07/2021 its just 2 month I m using. On 18/10/ 2021 Samsung customer care called me and told that mobile is repair .So I went on 20/10/2021 Afternoon around 02:00 pm .I took the mobile they told me that there was motherboard and mobile phone charging jack was having problem. So they rectified the problem . On 22/10/2021 morning I was facing again same problem.

Order #[protected] The total valuation was Rs.18, 999 and I have used Rs.750 Amazon Pay Balance. The order has been directly cancelled by the seller and the refund amount is shown as Rs.17727.40.

May I know who will pay Rs.1272.60? This is a cheating. Please reply back ASAP.

I have purchased the Samsung mobile M30S for the very 1st time in in 19 May 2020 exactly after 1 year 3 months the phone restarts itself automatically several times a day (7-8 times), when i went to samsung service center they updated the software and checked but same issue then they said its an issue with the flash memory so motherboard need to be changed and it may cost around 6000rs, after researching i came to know not only me having this restarting issue my friends have the same issue with samsung mobiles and its a SCAM from Samsung after their warranty period it happens and also may be after some security patch update. Thinking we cannot ask anything after the warranty period is completed,
I request samsung to please stop this type of scam and provide the customers a durable products.

I ordered a phone and was returned back as there was an issue with the exchanged product on Oct 8.Till now i have made several emails and phone calls for the refund but no update.Even there was no proper response from samsung and its support.I asked for savex technologies contact details and for more than 10 days, i didnt receive that information.Also the information provided is full of lies, for example i received an email that refund initiated on Oct 14 and i was happy to see that but again today the refund was initiated again yesterday which spoiled all my happiness.Samsung exchange policy is too harsh.I need the refund ASAP.Kindly do the needful.

its almost 12 days and a customer is trying for his money and samsung is not concerned about it.Is this fair?

Regards
santhakumar V

Dear sir
i am a new customer of samsung
on 8 october I planned to purchase samsung m52 smartphone from samsung website and chose to pay through the icici credit card, the payment was made and transaction was successful Money was debited from my account but no order confirmation nor any order id has been given, this deeply concerns me and doubtful about the money i have lost.

Tried the tollfree numbers to enquire about this, but the registered voice asks for the order-id which is not available in my case.
today 19 october 8 30 pm i again call samsung customer care, customer care say my order incomplete show my order id[protected]

my register mobile no [protected],
on 8/10/21 i try to purchase SAMSUNG M52 MOBILE

on 8 october total 21, 872.66 amount block from my credit card .
and . EMI charge 1, 716.66 + 42.65 + 236.95 debit from my account, on 12 october, i attach bank statement . kindly refund my amount, i not got order id, so i not want mobile,

i got many tickit no but problem not solve
tikit no 29276705
tickit no 28323609
another tickit no 28421022
ANOTHER TICKIT NO [protected]

Subhendu Mitra
[protected]

Hi Samsung, I raised the complaint related to the Samsung washing machine. I had purchased Top load washing machine (WA70T4262GS/TL) on 6th oct-21 and delivered it on 9th oct-2021 from the Samsung website. But I had received a Front-load washing machine WW60R20GLMA and installed it on 11th-oct-2021. Further, I was raising the complaint on that date of 10-oct-21 to concern customer care Lazmitha with reference to online ticket number[protected]. She requested alive washing machine photos for proof and i share to team.

But Nobody will respond to my complaint. very very worst service
list of customer care person[protected] to online team), Selva, Lazmitha, saraya, rajeswari, Narayanan etc.,

For the last 15 days, they are asking repeatedly to wait for some time, wait for some time, ...

I am so getting tired, Please help to change the invoice for the front load washing machine instead of the top load washing machine.

Thanks and regards,
Balachandran M.
[protected]
[protected]

I ordered Aramid cover from samsung shop app and product was to be delivered on 9th October and today it's 21st October but no one in customer care is giving any resolution neither they respond to my emails. Ticket ID 28729040

I have purchased a new Samsung refrigerator RT34T4522S8 1.5 months ago which s not working from last 15 days after it got repaired three times by expert Samsung service guy. I have spoke to Samsung support and customer care executives many times every body tells me Samsung senior team will contact me but nobody as contacted till today except third part repair guy.
Even they have closed my complaint request saying successfully repaired without got repaired completely and not taking any feedback from me..

service n quality is maintained by the Samsung s worst I guesa

Sir, I have purchased a mobile phone model Galaxy M21 on 16.06.2020. From 12.10.2021 this phone automatically restart again and again without a reason. I approached service centre they said replace the board will cost around 5.5K. Actually this happened only after the software update given by Samsung in the month of September. They are not considering this issue and asking to replace the board. I used only this phone only 15 months. Please help me sir.

Order ID: [protected]
Order Date: 10/1/2021, 1:37:31 PM

It says :

Free Delivery: By Monday, 11th Oct

Today is 20th Oct, there is no update on my order it has not been shipped as well. I have made multiple calls to their customer care support but they have never provided a proper update.

They keep saying to wait for 24-48 hrs and repeated same in every call. This has been most pathetic behaviors I have seen from any e-commerce platform. They still don't know where my order is and how much time it take to get it delivered.

Samsung Washing Machine Repair: Registered complaint and Service personal came and said it is a valve issue. Then He brought a new valve. It didnt work. Then he brought a board after 2 days, It also didnt solve the issue. So he took back the valve and board. Then he asked to register a new complaint and left. ALSO CHARGED SERVICE FEE. Obtained the invoice for the service charge.

As instructed by him, Registered a NEW (Second) complaint for servicing Washing Machine on 29th September 2021. Complaint number is [protected].

Service Personal came again on 1st of October and informed the complaint is with some wiring kit and dismantled the machine and left. Today, after 20 days, the machine is still lying in dismantled state. Service guy Mr. Vipin wont attend the call. He had sent me contact of the main service guy. Last week he told he is waiting for wiring kit, will fix it by late on 18th Oct, MONDAY. Today is WEDNESDAY[protected]. No response from the service center. Both of them are not lifting my call. What is the remedy?

Hi,

I recently bought a Galaxy Buds pro from the Samsung online site for Rs:- 12, 128.40, but surprisingly, after the OTP feed to complete the online transaction, the amount debited was 13, 476.00.

When I asked Samsung the reason for this, they came up with some Discount stories and denied the differential refund.

I was misled with the wrong amount until I input the OTP; I also have an Automated online notification mentioning the transaction made is 12, 128.4. I never anticipated this sought of fraud from Samsung company.

from: RAHUL
Sent: 11 October 2021 03:09 PM
To: 'Samsung Shop'
Subject: RE:
Importance: High
Dear Muskan,

Concerning your email, few concerns are still not answered.

1. If this discount applies only once, why until I feed OTP the amount shown as Rs:- 12, 128.40? Kindly refer to the below screenshot of the email received from the Samsung automated response.
2. Further, if I still follow your justification as mentioned below, then why till I feed OTP, it didn't show this amount of Rs: - Rs: 13, 476.00?

I had placed a order of samsung f12 128gb model from samsung on 6th October.Ihad paid the total amount of 10499 using Paytm.But samsung cancelled my order saying that the payment didn't go through.As the amount had been deducted I decided to call them to initiate the refund.the said that they will do the same in 48 hours.But as I didn't got the refund I call them again and got the same answer.it been 15 days since the cancellation of my order and I am yet to recived my refund.so I request samsung to please do the same quickly.All the proof are attached below.

I placed the order for a Samsung watch on 5th October, 2021. As per the order confirmation mail from Samsung, the delivery was to be made by Savex Technologies (Chennai dealer) by 12th October. I waited till 12th but the order confirmation status didn't move from 'confirmed' to 'shipped'. I tried to contact Samsung customer care by call, which never went through. I finally used the chat option to connect with their customer care. The said executive said that he wasn't able to retrieve the order details. He asked me to fill up an online form, which I did. In addition to that, I also forwarded a complaint to their support team id. Except for a ticket generation, I received nil response. Again, I had a chat with one of their executives on Whatsapp, he gave a number and asked me to raise the complaint there. I called on the said number and the executive said that the issue has been escalated. When I requested for a tentative date of delivery, he said that he could not give a date. I waited for a few more days. Again, I raised the complaint via email and I received similar automated messages from two executives, without even bothering to respond to my problem. 15 days have passed and my order status remain unchanged. I again called them up and this time the lady executive said that the said product is out of stock but it would be still delivered, though she doesn't know when.

I am really appalled by Samsung India's customer service. I ordered this product from their official website in order to ensure smooth service and delivery. There were festival offers going on other popular ecommerce sites. Still, I went ahead in placing the order on their official website.

I would not recommend anyone to order from the official website of Samsung. They never respond to your queries. All that you receive is an automated response. I placed the order on EMI. And they clearly mention on their site that any interest or closure fees assessed on EMI will not be borne by Samsung or Savex (which I happened to read now). So I am in a fix now.

You never expect this sort of service from a brand like Samsung. I expect the company to address this issue ASAP and deliver the product.