Samsung India Complaints & Reviews

Dear sir
warm greetings
i am very unhappy with samsung refrigerator modelRT56K6378SL/TL/2017SERIAL NUMBER : 0D154DBJ701061Xit was purchased in 2017 after purchased mostly we used 2 months only. because most of the time it is not functioning properly. please go through the complaint history . we sent the machine to samsung work shop kept 1 month for observation and returned it . after repair also it is not properly working . and it is very difficult to move one place to one place .high transportation charges to be pay. iam using samsung refrigerators, samsung mobiles, samsung ovens i never faced such type of problem iam very unhappy

Samsung House,
1000 Hills wood Drive,
Chertsey, Surrey, KT16Â 0PS
TEL: +[protected]
MAKE SURE YOU REPLY TO THIS E-MAIL ID [protected]@outlook.com

Ref: SAM.625/11.16.003/2021

Dear Winner Shashank Dwivedi,
      We wish to congratulate you once again on this note, for being one of the winners selected in the Samsung UK Company Promotions. The Samsung Seasons Promotions United Kingdom felicitates with you and your family, this promotion was setup to encourage the active users of the Internet Microsoft Windows over the Glob. And we are pleased to inform you that a cheque of (£500, 000.00) (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS) (demand draft ) with Original copy of your winning certificate, Fund Release Order, Money Laundering protection, Letter of Affidavit for Claims from the British government, 52 inch Widescreen Plasma TV with Built-In Home Theater System from Samsung Electronics, latest Samsung Phone and latest Samsung laptop have been issue with your name in regards to your related winning, and will be delivered to you by our Bank Representative. Our Bank Representative (Mr. Bishop Jeff) after all document must have been endorsed via, International Diplomatic Delivery (IDS) United Kingdom department in which your winnings has been sent for delivery to your residence in India. He will be leaving United Kingdom to your designated home address there in your country on Friday 08th October 2021 and he will arrive your country in early hours of Saturday 09th October 2021 for the purpose of remitting your won prize to you in your country.
  We require you to get back to us with a valid means of your identification of either a national identity card Passport or company identity, this will enable our delivery officer (Mr. Bishop Jeff) recognize you in person on arrival to your country and have a photograph with you at the receipt of the cheque.
    Do also be informed that on arrival of our Bank Representative Mr. Bishop Jeff at the international airport there in your country, he will take the next step to the Reserve Bank of India where your Cheque will be finally officially endorsed and he will also assist you in the cashing of your cheque in any local bank in your country before departing to the United Kingdom.
NOTE: Your are to bare the payment of your Cheque endorsement at Reserve Bank of India {RBI} New Delhi to enable the cheque to be cash in any of the local bank in your Country India. Be inform that, this cheque cannot be cash without been officially endorsed in the capital city of India, that is "RBI New Delhi”.
  You are highly requested to cooperate with our Bank Representative Mr. Bishop Jeff to enable you have a smooth and safe delivery of your won package.
Your winning consignment box contains all of the following items:
1.) Your Winning Prize of (£500, 000.00) (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS)
2.) Official Winning Certificate.
3.) Affidavit of claims eligibility.
4.) Documents covering source of winnings.
5.) Latest Samsung Smartphone
6.) Latest Samsung Laptop {and} 2 Samsung T .Shirt.
7.) 52 inch Widescreen Plasma TV with Built-In Home Theater System from Samsung Electronics.
Â
UK Departure Date: 08/ 10/2021 Friday {Departing Time 10:45pm}
 India Arrival Date: 09/ 10/2021 Saturday day {Arriving Time 8:30am}Â
Do acknowledge the receipt of this mail and congratulations once more from the board and directives of SAMSUNG MOBILE LOTTERY PROMOTION ORGANIZATION 2020/2021.
Thank once again congratulation. Your satisfaction is our priority and we look forward to provide you the best of our quality service, Do have a wonderful day in anticipation of hearing from you As Soon As Possible. Â
Congratulations once again..
Dr. Hadrian Baumann
Chief Executive Officer (CEO)
Samsung UK Board
TEL: +[protected]
EMAIL: [protected]@outlook.com

ATT:Â Â KEEP THIS PRIVATE AND CONFIDENTIAL UNTIL YOU RECEIVE YOUR PRIZE MONEY.Â
NOTE THAT NOBODY OR EVEN THE APPOINTED BANK HAS THE RIGHT TO TOUCH, DEDUCTÂ OR GET ACCESS TO YOUR PRIZE MONEY FOR ANY REASON THEY HAVE BEEN WARNED STRICTLY!Â
For security reasons, we advise all winners to keep this information confidential from the public until your claim is processed and your prize released to you. This is part of our security protocol to avoid double claiming and unwarranted taking advantage of this program by non-participant or unofficial personnel.
Congratulations once again on your winnings!!!

I bought a mobile Samsung galaxy M21. Within 1 year and 2 months, the motherboard got repaired. I didn't fall down or in the water. Mobile also looks new and i didn't use it properly. Just i used calls and messages only. I didn't play a single game. how is it possible that within 1 year the motherboard got damaged. I want to replace or repair my phone.

I was shown in the Samsung service center, they said we are not taking your mobile, because you took it online.

I didn't expect poor quality Samsung phones.

I purchased M 42 mobile in the month of June 21 and mobile panel was replaced by samsung service centre Almora in the month of August because phone was not working and now again it's screen is not working. I am fed up with samsung company. Service centre is 60 km far from my location and I don't have time to visit there and I am losing my work on day to day basis.

About this mobile on January 2021. Now the screen has some purple marks. I didn't dropped my mobile. Please help me with this. This phone is under EMI stil now Im paying for it. Within that I got this issue.

I have been trying to connect with samsung to get details on my order placed 15 days back.

But no one is responding to me, can someone please help. I am from India and I am desperate for someone from samsung to respond

I have contacted, Samsung via phone, WhatsApp, Twitter, have emails their support, service head, CEO in escalation matrix, but no one is responding.

I am just looking for someone to respond.

On[protected]:58pm) i did try to place a order for galaxy buds live on Samsung online store.But, the problem was the money was deducted from my paytm wallet but the order was not placed.I didnt even got any order confirmation mail or further updates.I mailed to samsung customer care regarding this issue & got revert where ticket id is 28075222.I even contacted samsung customer care, but there was not quite appropriate response.From the respective bank i came to know the transaction was successfull and money is on your side.Please look into this problem and provide the refund.
Please find further details below.
samsung native order id:[protected]
paytm id: [protected]@paytm
paytm wallet txn id: [protected]

My service request number is [protected]. I have submitted my samsung S9+ in service center bcoz am facing a issue with the screen. I have updated new software update and after that am facing this issue and service center guy told me to even they are getting many complaints regarding the say issue and have to change the display which is not acceptable why will i spend money which is not my mistake. I have enquired this is happening to most of the phones after updating new software which is launched recently. So please kindly solve my problem asap. [protected] is my number Thank You

I bought my samsung a12 on 5 Oct .when I charge my phone first time it took 5 hours to but still it is not fully charged.it took today 30 min to charge 10%. And sometimes it is hang for a while when I open a app

I purchased a Samsung Galaxy M21(M215F-DS) a year back, July 2020. After applying a FOTA update (security patch update) in August 2021 with all the necessary precautions recommended by Samsung, my phone started freezing and auto-restarting every few minutes. I visited Samsung Service Center (Samsung Service Centre, besides Dolphin Lodge, Medinipur - 721101) twice and they told me that the SW Update has made some issues with the phone and the motherboard needs to be replaced. There have been numerous complaints about the same issue with this phone. It is thus evident that the update has caused the motherboard to fail

Thousands of M21 / M-series users are facing the same issue. Please, have a look at this issue and kindly provide a free motherboard replacement or refund the amount, caused by your updates or its going to social media, and will definitely file a case..

Regards,
Sarbadrita Konar
Mob - [protected]
eMail - [protected]@gmail.com

I purchased a Samsung Galaxy M21(M215F-DS) a year back, July 2020. After applying a FOTA update (security patch update) in August 2021 with all the necessary precautions recommended by Samsung, my phone started freezing and auto-restarting every few minutes. I visited Samsung Service Center (Samsung Service Centre, besides Dolphin Lodge, Medinipur - 721101) twice and they told me that the SW Update has made some issues with the phone and the motherboard needs to be replaced. There have been numerous complaints about the same issue with this phone. It is thus evident that the update has caused the motherboard to fail

Thousands of M21 / M-series users are facing the same issue. Please, have a look at this issue and kindly provide a free motherboard replacement or refund the amount, caused by your updates or its going to social media, and will definitely file a case..

Regards,
Sarbadrita Konar

A new bus stop/station namely Banial Pukhar allotted by HRTC located at route in between CHANAUR- NANGAL CHOWK 20 Kms from Dehra towards Talwara route and near Dada Siba in Distt KANGRA. The fare being claimed by HRTC from Dhaliara to B/Pukhar is ₹28/- for 12 Kms which is system generated. But bus fare from Dhaliara to CHANAUR is ₹20/- for 10 Kms which requires rectification and exact bus fare to be charged from passengers. If fare from Dhaliara to CHANAUR for 10 Kms is ₹20/- then it should be ₹24/- maximum for 12 Kms from Dhaliara to B/Pukhar. There is no reasons for claiming excess amount.

Dear CEO,

Service order ([protected])
Receipt No: AE/21/64497 dated 20/09/21
Receipt No: AE/21/64624 dated 10/09/21
Call No: [protected] & [protected]

On 9th Oct It is going to complete one month of my unresolved complaint.
Yesterday, while checking the status of my complaint with the toll-free number I have been given a new date i.e. 16th Oct.

The engineer has 1st visited on 10th Sept (cash receipt No AE/21/64624) collected Rs. 295/-
Senior Engineer has visited again on20 Sept (Cash receipt No. AE/21/64497 collected Rs.3000/-
several completion dates, like ...28th Oct, 8th Oct and 16th Oct is been given so far. But now I have lost faith in your product and brand SAMSUNG and your service team.

It's my humble request you Mr. CEO to compensate me by refunding the TV value after deducting the depreciation value.

Kindly consider my request and close this issue.

Kind regards,
Waheedali Shaikh
Mobile No : [protected]

4 months back i have complained about Freezer less cool functionality in Samsung Digital Inverter Fridge.. Technician visited and filled the gas ..problem is resolved.. as we dont use freezer much, checked these days .. still same issue.. again complained, now they are saying Internal gas leakage. it is not fixable... they r asking me to give fridge back to Company as a depreciation they are going to give 10 to 20% of the purchase value..

It is really worst product.. not worthy.. useless..

Road side fridges are far better than Samsung Fridges..

Hi, registered mobile number is [protected]. I just ordered a usb type c to 3.5mm converter from samsung India website. Payment of 557rs got deducted and order not placed. Please resolve this issue. Thanks!

Samsung printer not working

I want to put on record that I just received a call from your customer care saying that theres. O pending complaint in my machine and according to the info received by him, my problem issue is solved.

If it’s solved then why am I working so many emails.along calls to ur customer centre is making no sense. They don’t know anything at all.

I am writing down the engineer / technician who had come to my place on the[protected] after remaking a complain on august 11. His mobile no is [protected]. He had come a number of times before and he just took a video of the working of the machine. He made me speak to his senior mr. Rajiv pal, mobile no [protected].
They both have said that the machine can’t be repaired. They said they would inform the management that a replacement is the only solution.

I have later sent an email that I will move to take legal action and yet they haven’t replied. They themselves have no solution to my problem. Thus, they have stopped answering.

Best Regards,
Aatif Kakajiwalla

I bought my samsung a50s in march 2020 and my phone got problem of restarting in August 2021 it got worse and worse day by day, i thought it is issue with software update. I visited samsung care they told me my phone has motherboard problem and i saw 2 more people with same problem and same device. I just wanted to ask why this problem is coming in mass, is samsung doing deliberately for pushing us to buy new phone. If it is the case i am very disappointed, I won't be buying any samsung in future. I mean it is feasible for us to buy 20k phone for every year. I am sad and frustrated, even I am not able to access my data so that i can perform a backup. I am very angry samsung, this is not cool.

I registered my complaint of NO DISPLAY in my SAMSUNG LED 43 inch TV on[protected].
Samsung Service Center ordered a new LED Panel and gave 30th Sep 2021 as the completion date.
The date was then revised to 5th Oct 2021 - with lots of apologies and assurances.
The date has now been revised to 13th Oct!!!

We buy an extended warranty to enjoy continuous/uninterrupted service of the product. What is the utility in buying an extended warranty if equipment will be out of order for a month?

Hi Sir/Ma’am,

I’m writing this mail concerning cooling issue in my refrigerator, I have purchased refrigerator of SAMSUNG 255L 3 Star Inverter Direct Cool Single Door (RR26T389YUT/HL) on 5th May’21 through AMAZON, after installation of 4-5 days issue observed of cooling inside, I immediately reported this issue to customer care support 3 times :

1st time engineer visited as said this is not an issue cooling is perfect and said he will further discuss with company regarding this issue but no call and no solution received.

Called again 2nd time :
2nd time again engineer visited and agreed that there is actually as cooling issue and said there is issue in PCB and after replacement of PCB part issue will be resolved.

3rd time again engineer visited and replaced the PCB and said now your refrigerator will work with prefect cooling.

Still as on date cooling issue not resolved and I again called customer service support, and told them the complete issue now all vegetables kept inside getting fungus and top ice freezer part is also not working properly all ice creams are getting melted, which is resulting in loss of money of items kept inside refrigerator, this is happening from May’21 month and now we are tired of calling customer service support time and again.

This is really very disappointing after purchase of product and within 4-5 days such issues reported and no solution was provided till date.
I request you either replace this refrigerator or refund the amount as we can’t keep this refrigerator with such critical issues which is damaging our food items inside.

I have raised this issue many times in service head email and ceo mail, but every time receive auto generated mail with same message.

Thanks & Regards
Abhishek Bhardwaj

Contact no –[protected]
Address – Vill. Behal Kandela, P.O Bilaspur, Behal Kandela Bilaspur (H.P)-174001