Samsung India Complaints & Reviews

Sir mera mobile kam nhi kr rha h display aati jati rhti h hiting ho rha do bar service center jane k bad bhi shi nhi huwa h phone m bhut person ho chuka hun is mobile phone se or castomer car walo se yato muje nya mobile phone dedo ya fir muje mere pese dedo [protected]

I am writing this email to seek your assistance in getting my samsung S21 Ultra phone repaired today itself which was taken by Zopper team on Sunday - 10th Oct, which was handed to samsung service center on Mon - 11th Oct.

Inspite of regular polite request to prioritize the service, I see no seriousness and service oriented approach from both the companies.

Basis my follow up mails, I received a revert from Samsung stating that samsung service center don't have spare part... I am shocked to receive this update for a phone model which is the most recent launch of Samsung S series and yet they don't have spare part???

Is this a service Samsung give to customers who trust and purchase their most expensive product??? I never thought that Samsung S21 Ultra mobile user will be treated this way.

I need my phone today itself.
Kindly look into the matter and do the needful

I am from godhra gujarat. My jobsheet no is [protected]. I submit my A70 phone last month for display comnbo problem in under warranty of 3 months. I check my status on whatsapp on 6th oct 2021 and its shows product has been completed. When i visit samsung service center then they replied me that we cant get any payment approval from upper side so we cant provide you your ready product. Then i complaint in customer carw on 8th oct 2021 and they replied me that wait for 24 hours you get your handset. Am again wait and visit samsung care 10th oct 2021 but same replied from there side and again am connect on customer care and they replied me again for 24 hours. Like this all time they replied me same ans on 11th 12th 13th oct 2021 also. I have evidence also like phone call recording whatsapp chat with samsung support. Worst service i have seen ever.

Dear sir/madam,

I got my samsung tv delivered on 07th October 2021 but still it has not been installed.
They cancelled my earlier request for installtion citing that I was unavailable on call even though I had already told the technician that please visit the house my friend will be there and I won't be available to take calls.
I am having video call recording of the same.
Now they again called me today and told me to raise another request since this one has been cancelled(I did not cancel it btw).
I wonder if it will ever be installed or would I have to return the tv.

My order [protected] was due for delivery on 11th October. But till now, I do not have clarity on when the order will be delivered. I called Samsung customer care several times and they seemed to be clueless on when the product will be delivered even though the product has reached Mysore yesterday.
I am deeply concerned by the response provided by customer care as there seems to be no connect with delivery team. Request your urgent intervention to ensure there is no further delay.

Hi, this is regarding ticket id 28045257. I have ordered a product payment deducted from my paytm wallet and order not placed. This complaint was registered on 7th Oct 2021. It's been 5 days now no update from your side. Please refund my amount. So pathetic service from you guys.

I have registered for repairing my refrigerator having service request number[protected] since 9/10/21 but still it is not get repaired. I tried calling customer care executive mor than 20times but they could not response my problem

Dear Sir / Madam,

I am writing to you to raise an issue about: Television

The issue that I have experienced was a line appeared on TV screen and i registered complaint on September 10. Techincian came after 2 days and checked everything and found that its a technical problem and product is in warranty so the display will be changed in another 4 working days. I noted and asked if they can take TV with them and get it changed after 4 days and return with a new display but they said we will change here only you need to wait for 4 days but after making many calls and requests they came after a month to change it but when they came this time line was bit more wider than before and they did not change and asked to wait few more days now yesterday they called and saying product is considered out of warranty because as per them screen is broken and demanding 45000 to change. I have assured them many times that there is not even a single scratch how can you claim that its broken but only they have answer that part is not considered in warranty because its broken. I dont know what to do ? As it can clearly seen that its not broken only technical problem is there but they are not even talking and telling truth that why and how they are claiming its broken.

It occurred on: 10/09/2021

Please send their professional and another team to recheck this and sort my ptoblem as its not broken and its in warranty and change part asap.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account [protected]@gmail.com.

Yours faithfully,

RAHUL MEHTA

Serial Number: Model code- QA65Q80TAKXXL
:

House no 3174, 2nd floor, Sector 46
Gurgaon
122002

Dear sir,

I bought a washing machine of rs 22400 one month ago but it turned out to be a defective one so i returned it and i got coupon code instead of money so now again when im placing order by using coupon code it is showing error(invalid coupon code or please login with appropriate email or mobile no.) Even though my all detail are correct and when i called Samsung customer care they are just excusing themselves.
So please do something as soon as possible

Your faithfully
Kshitij madavi

I bought samsung M30s smartphone 1.5 years back. It just stopped working few days back and as I approached the sevice centre and they asked me to replace the charging port and the handset started working again. After 4 days it stopped working again and this time the service center executive told me that your phone has got an motherboard issue and you need to replace it and it would cost you inr 8k-9k.

Product tracing sight says invalid reasons like restricted area/CONSIGNEE NOT AVAILABLE, no one even contacted in past 2-3 days, it's supposed to deliver on 8th but still not received and giving all fake updates and making customers fools

I have purchased m31s before 1 year
now it has started automatically restarting
when I reached Service Centre they said that motherboard is damaged
this problem occurs after warranty period and the company refuses to repair it
after spending around 20k and facing like these problem this in not good for middle class people

I purchased Samsung M51 mobile from Amazon, but within 1 years 4 times mobile charging problems comes, I go every time Samsung service centers to resolve issue in every 2-3 month and every time problem coming, I think that problem was from factory but they did not understand that things and after repair provide me.

But according to me if problems come every time it's factory issue and company should replace it, but they did not do it.

Not last time it's problem again and I will go for service centers to repair it again but they told me it's screen damage and warranty finished.
Also told me your motherboard also damaged without any proof.

But how to problem within one year 4 - 5 times and also motherboard damage, screen damage etc.

According to company policy they are not ready to repair or replace it.
It's not fair with customer

The delivery date is on October 9th Now today is October 10th and I don't get product yet

Extremely disappointed by the service, each reply to my queries is basically one of the three things-
1. Please visit the Service center, they will provide the best resolution.
2. No defect was found.
3. Please Update your device / Perform factory reset / Know the difference between hot and warm / You must be gaming, hot device is normal

Issue was found on a brand new device with no apps running, no apps installed and on idle. Just turning on screen is enough to heat up the part where the keyboard cover connects a lot.

1.https://www.reddit.com/r/GalaxyTab/comments/iw7hp4/galaxy_tab_s7_tab_s7_heat_p...⇄

2.https://forum.xda-developers.com/t/galaxy-tab-s7-cooling-solutions.4255631/

3.https://www.reddit.com/r/GalaxyTab/comments/iwea6o/tab_s7_tab_s7_plus_heating_...⇄

4.https://www.reddit.com/r/GalaxyTab/comments/ik4i6f/need_help_from_galaxy_tab_s...⇄

So many people have said they have the same issue as well as other people saying they don't have the issue - which proves that this issue is not normal to have. But in the end all I receive is the same replies regardless like you people don't read the content at all.

My order number is [protected].
Hello sir/mam, I have ordered a BLACK color galaxy buds live for 4990 on 6th oct 2021 and got delivered on 7th Oct. On opening the package the box was BRONZE colour and I thought box was common for all so opened the box to find the product was also BRONZE coloured. Imei number was also different on the box from the invoice Samsung provided. The product was brand new but since colour is different I wanted a replacement, a black one. I raised a complaint with images as soon as I opened the package and they said they will resolve the issue within 24 hrs. But its been 3 days and I have called them thrice and they say 24 hrs required everyone. Kindly tell something. If samsung replaces it then no problem. If they refund then I have to place another order before the order ends. thanking you.

I bought a Samsung phone two days ago. Phone calls from the person who bought it heats up automatically ..samsung company was cheating my money please iwant complaint againest to samsung brand

I placed an order for Samsung Galaxy m51 on October 9th live on Samsung online store. While ordering the phone the money was deducted from my paytm wallet but the order was not placed. I didnt even got any order confirmation, mail or further updates. I mailed to samsung customer care regarding this issue & got revert where ticket id is 28272028. I even contacted samsung customer care, but they were clueless. From the respective bank i came to know the transaction was successful and paid to Samsung native. Please look into this problem and provide the refund.
Please find further details below.
samsung native order id:[protected]
paytm id: [protected]@paytm
paytm wallet txn id: [protected]

I and many consumers of Samsung M30s smartphone released in 2019 are facing multiple restart problem. The defect is with the faulty motherboard which Samsung is aware but refuses to acknowledge. Now the phone is completely dead. Please take action against this company for wilfully ignoring consumers and issue a service recall.

Hi,

I have ordered Galaxy Buds Pro on 02/10/2021 and it delivered today i.e., 05/10/2021

While ordering it asked for us to include Trio Pad Wireless Charger with no cost. Then I added(attached the sample snapshot for reference) item and ordered the product but the Trio Pad Wireless Charger was not delivered.

After the product was delivered then this wireless charger item was not shown in order ID #[protected] and I have contacted the support team, they have mentioned that this item is not included, Just like saying sorry for inconvenience.

For my requirement I liked to buy Samsung earbuds pro only for the wireless charger added and due to this reason I chose to order directly from the Samsung site.

Here Samsung's site itself shows wrong information to customers while ordering items and customer needs were not fulfilled after delivering the product and simply saying no returns or replacements.

I tried to contact them and no response yet from team

Regards,
Nikhila V