Samsung India Complaints & Reviews

My order number is [protected].
Hello sir/mam, I have ordered a BLACK color galaxy buds live for 4990 on 6th oct 2021 and got delivered on 7th Oct. On opening the package the box was BRONZE colour and I thought box was common for all so opened the box to find the product was also BRONZE coloured. Imei number was also different on the box from the invoice Samsung provided. The product was brand new but since colour is different I wanted a replacement, a black one. I raised a complaint with images as soon as I opened the package and they said they will resolve the issue within 24 hrs. But its been 3 days and I have called them thrice and they say 24 hrs required everyone. Kindly tell something. If samsung replaces it then no problem. If they refund then I have to place another order before the order ends. thanking you.

I bought a Samsung phone two days ago. Phone calls from the person who bought it heats up automatically ..samsung company was cheating my money please iwant complaint againest to samsung brand

I placed an order for Samsung Galaxy m51 on October 9th live on Samsung online store. While ordering the phone the money was deducted from my paytm wallet but the order was not placed. I didnt even got any order confirmation, mail or further updates. I mailed to samsung customer care regarding this issue & got revert where ticket id is 28272028. I even contacted samsung customer care, but they were clueless. From the respective bank i came to know the transaction was successful and paid to Samsung native. Please look into this problem and provide the refund.
Please find further details below.
samsung native order id:[protected]
paytm id: [protected]@paytm
paytm wallet txn id: [protected]

I and many consumers of Samsung M30s smartphone released in 2019 are facing multiple restart problem. The defect is with the faulty motherboard which Samsung is aware but refuses to acknowledge. Now the phone is completely dead. Please take action against this company for wilfully ignoring consumers and issue a service recall.

Hi,

I have ordered Galaxy Buds Pro on 02/10/2021 and it delivered today i.e., 05/10/2021

While ordering it asked for us to include Trio Pad Wireless Charger with no cost. Then I added(attached the sample snapshot for reference) item and ordered the product but the Trio Pad Wireless Charger was not delivered.

After the product was delivered then this wireless charger item was not shown in order ID #[protected] and I have contacted the support team, they have mentioned that this item is not included, Just like saying sorry for inconvenience.

For my requirement I liked to buy Samsung earbuds pro only for the wireless charger added and due to this reason I chose to order directly from the Samsung site.

Here Samsung's site itself shows wrong information to customers while ordering items and customer needs were not fulfilled after delivering the product and simply saying no returns or replacements.

I tried to contact them and no response yet from team

Regards,
Nikhila V

Dear sir
warm greetings
i am very unhappy with samsung refrigerator modelRT56K6378SL/TL/2017SERIAL NUMBER : 0D154DBJ701061Xit was purchased in 2017 after purchased mostly we used 2 months only. because most of the time it is not functioning properly. please go through the complaint history . we sent the machine to samsung work shop kept 1 month for observation and returned it . after repair also it is not properly working . and it is very difficult to move one place to one place .high transportation charges to be pay. iam using samsung refrigerators, samsung mobiles, samsung ovens i never faced such type of problem iam very unhappy

Samsung House,
1000 Hills wood Drive,
Chertsey, Surrey, KT16 0PS
TEL: +[protected]
MAKE SURE YOU REPLY TO THIS E-MAIL ID [protected]@outlook.com

Ref: SAM.625/11.16.003/2021

Dear Winner Shashank Dwivedi,
We wish to congratulate you once again on this note, for being one of the winners selected in the Samsung UK Company Promotions. The Samsung Seasons Promotions United Kingdom felicitates with you and your family, this promotion was setup to encourage the active users of the Internet Microsoft Windows over the Glob. And we are pleased to inform you that a cheque of (£500, 000.00) (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS) (demand draft ) with Original copy of your winning certificate, Fund Release Order, Money Laundering protection, Letter of Affidavit for Claims from the British government, 52 inch Widescreen Plasma TV with Built-In Home Theater System from Samsung Electronics, latest Samsung Phone and latest Samsung laptop have been issue with your name in regards to your related winning, and will be delivered to you by our Bank Representative. Our Bank Representative (Mr. Bishop Jeff) after all document must have been endorsed via, International Diplomatic Delivery (IDS) United Kingdom department in which your winnings has been sent for delivery to your residence in India. He will be leaving United Kingdom to your designated home address there in your country on Friday 08th October 2021 and he will arrive your country in early hours of Saturday 09th October 2021 for the purpose of remitting your won prize to you in your country.
We require you to get back to us with a valid means of your identification of either a national identity card Passport or company identity, this will enable our delivery officer (Mr. Bishop Jeff) recognize you in person on arrival to your country and have a photograph with you at the receipt of the cheque.
Do also be informed that on arrival of our Bank Representative Mr. Bishop Jeff at the international airport there in your country, he will take the next step to the Reserve Bank of India where your Cheque will be finally officially endorsed and he will also assist you in the cashing of your cheque in any local bank in your country before departing to the United Kingdom.
NOTE: Your are to bare the payment of your Cheque endorsement at Reserve Bank of India {RBI} New Delhi to enable the cheque to be cash in any of the local bank in your Country India. Be inform that, this cheque cannot be cash without been officially endorsed in the capital city of India, that is "RBI New Delhi”.
You are highly requested to cooperate with our Bank Representative Mr. Bishop Jeff to enable you have a smooth and safe delivery of your won package.
Your winning consignment box contains all of the following items:
1.) Your Winning Prize of (£500, 000.00) (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS)
2.) Official Winning Certificate.
3.) Affidavit of claims eligibility.
4.) Documents covering source of winnings.
5.) Latest Samsung Smartphone
6.) Latest Samsung Laptop {and} 2 Samsung T .Shirt.
7.) 52 inch Widescreen Plasma TV with Built-In Home Theater System from Samsung Electronics.

UK Departure Date: 08/ 10/2021 Friday {Departing Time 10:45pm}
India Arrival Date: 09/ 10/2021 Saturday day {Arriving Time 8:30am}
Do acknowledge the receipt of this mail and congratulations once more from the board and directives of SAMSUNG MOBILE LOTTERY PROMOTION ORGANIZATION 2020/2021.
Thank once again congratulation. Your satisfaction is our priority and we look forward to provide you the best of our quality service, Do have a wonderful day in anticipation of hearing from you As Soon As Possible.
Congratulations once again..
Dr. Hadrian Baumann
Chief Executive Officer (CEO)
Samsung UK Board
TEL: +[protected]
EMAIL: [protected]@outlook.com

ATT: KEEP THIS PRIVATE AND CONFIDENTIAL UNTIL YOU RECEIVE YOUR PRIZE MONEY.
NOTE THAT NOBODY OR EVEN THE APPOINTED BANK HAS THE RIGHT TO TOUCH, DEDUCT OR GET ACCESS TO YOUR PRIZE MONEY FOR ANY REASON THEY HAVE BEEN WARNED STRICTLY!
For security reasons, we advise all winners to keep this information confidential from the public until your claim is processed and your prize released to you. This is part of our security protocol to avoid double claiming and unwarranted taking advantage of this program by non-participant or unofficial personnel.
Congratulations once again on your winnings!!!

I bought a mobile Samsung galaxy M21. Within 1 year and 2 months, the motherboard got repaired. I didn't fall down or in the water. Mobile also looks new and i didn't use it properly. Just i used calls and messages only. I didn't play a single game. how is it possible that within 1 year the motherboard got damaged. I want to replace or repair my phone.

I was shown in the Samsung service center, they said we are not taking your mobile, because you took it online.

I didn't expect poor quality Samsung phones.

I purchased M 42 mobile in the month of June 21 and mobile panel was replaced by samsung service centre Almora in the month of August because phone was not working and now again it's screen is not working. I am fed up with samsung company. Service centre is 60 km far from my location and I don't have time to visit there and I am losing my work on day to day basis.

About this mobile on January 2021. Now the screen has some purple marks. I didn't dropped my mobile. Please help me with this. This phone is under EMI stil now Im paying for it. Within that I got this issue.

I have been trying to connect with samsung to get details on my order placed 15 days back.

But no one is responding to me, can someone please help. I am from India and I am desperate for someone from samsung to respond

I have contacted, Samsung via phone, WhatsApp, Twitter, have emails their support, service head, CEO in escalation matrix, but no one is responding.

I am just looking for someone to respond.

On[protected]:58pm) i did try to place a order for galaxy buds live on Samsung online store.But, the problem was the money was deducted from my paytm wallet but the order was not placed.I didnt even got any order confirmation mail or further updates.I mailed to samsung customer care regarding this issue & got revert where ticket id is 28075222.I even contacted samsung customer care, but there was not quite appropriate response.From the respective bank i came to know the transaction was successfull and money is on your side.Please look into this problem and provide the refund.
Please find further details below.
samsung native order id:[protected]
paytm id: [protected]@paytm
paytm wallet txn id: [protected]

My service request number is [protected]. I have submitted my samsung S9+ in service center bcoz am facing a issue with the screen. I have updated new software update and after that am facing this issue and service center guy told me to even they are getting many complaints regarding the say issue and have to change the display which is not acceptable why will i spend money which is not my mistake. I have enquired this is happening to most of the phones after updating new software which is launched recently. So please kindly solve my problem asap. [protected] is my number Thank You

I bought my samsung a12 on 5 Oct .when I charge my phone first time it took 5 hours to but still it is not fully charged.it took today 30 min to charge 10%. And sometimes it is hang for a while when I open a app

I purchased a Samsung Galaxy M21(M215F-DS) a year back, July 2020. After applying a FOTA update (security patch update) in August 2021 with all the necessary precautions recommended by Samsung, my phone started freezing and auto-restarting every few minutes. I visited Samsung Service Center (Samsung Service Centre, besides Dolphin Lodge, Medinipur - 721101) twice and they told me that the SW Update has made some issues with the phone and the motherboard needs to be replaced. There have been numerous complaints about the same issue with this phone. It is thus evident that the update has caused the motherboard to fail

Thousands of M21 / M-series users are facing the same issue. Please, have a look at this issue and kindly provide a free motherboard replacement or refund the amount, caused by your updates or its going to social media, and will definitely file a case..

Regards,
Sarbadrita Konar
Mob - [protected]
eMail - [protected]@gmail.com

I purchased a Samsung Galaxy M21(M215F-DS) a year back, July 2020. After applying a FOTA update (security patch update) in August 2021 with all the necessary precautions recommended by Samsung, my phone started freezing and auto-restarting every few minutes. I visited Samsung Service Center (Samsung Service Centre, besides Dolphin Lodge, Medinipur - 721101) twice and they told me that the SW Update has made some issues with the phone and the motherboard needs to be replaced. There have been numerous complaints about the same issue with this phone. It is thus evident that the update has caused the motherboard to fail

Thousands of M21 / M-series users are facing the same issue. Please, have a look at this issue and kindly provide a free motherboard replacement or refund the amount, caused by your updates or its going to social media, and will definitely file a case..

Regards,
Sarbadrita Konar

A new bus stop/station namely Banial Pukhar allotted by HRTC located at route in between CHANAUR- NANGAL CHOWK 20 Kms from Dehra towards Talwara route and near Dada Siba in Distt KANGRA. The fare being claimed by HRTC from Dhaliara to B/Pukhar is ₹28/- for 12 Kms which is system generated. But bus fare from Dhaliara to CHANAUR is ₹20/- for 10 Kms which requires rectification and exact bus fare to be charged from passengers. If fare from Dhaliara to CHANAUR for 10 Kms is ₹20/- then it should be ₹24/- maximum for 12 Kms from Dhaliara to B/Pukhar. There is no reasons for claiming excess amount.

Dear CEO,

Service order ([protected])
Receipt No: AE/21/64497 dated 20/09/21
Receipt No: AE/21/64624 dated 10/09/21
Call No: [protected] & [protected]

On 9th Oct It is going to complete one month of my unresolved complaint.
Yesterday, while checking the status of my complaint with the toll-free number I have been given a new date i.e. 16th Oct.

The engineer has 1st visited on 10th Sept (cash receipt No AE/21/64624) collected Rs. 295/-
Senior Engineer has visited again on20 Sept (Cash receipt No. AE/21/64497 collected Rs.3000/-
several completion dates, like ...28th Oct, 8th Oct and 16th Oct is been given so far. But now I have lost faith in your product and brand SAMSUNG and your service team.

It's my humble request you Mr. CEO to compensate me by refunding the TV value after deducting the depreciation value.

Kindly consider my request and close this issue.

Kind regards,
Waheedali Shaikh
Mobile No : [protected]

4 months back i have complained about Freezer less cool functionality in Samsung Digital Inverter Fridge.. Technician visited and filled the gas ..problem is resolved.. as we dont use freezer much, checked these days .. still same issue.. again complained, now they are saying Internal gas leakage. it is not fixable... they r asking me to give fridge back to Company as a depreciation they are going to give 10 to 20% of the purchase value..

It is really worst product.. not worthy.. useless..

Road side fridges are far better than Samsung Fridges..

Hi, registered mobile number is [protected]. I just ordered a usb type c to 3.5mm converter from samsung India website. Payment of 557rs got deducted and order not placed. Please resolve this issue. Thanks!