Samsung India Complaints & Reviews

Initially i went to samsung service center on july 2nd for j7 display issue, they told that the lcd part is not available and the parts will get in one week and ask me to call after one week. After one week i called to service center and there is no proper update on parts. After few follow ups they asked me to submit the mobile on july 18th. I had submitted the mobile for refund and they told that i will receive the update with in 10days.

But till now i have not received the refund amount and also no proper update on same.

On 7th decemeber, 2015, i bought a samsung mj700f/dd mobile phone through amazon.Com with one year warranty. Last seven month the phone was working fine, on 6th august, 2016 around 9am the screen went black and the display has gone.

Immediately, i approached samsung authorised service centre, 101, haveli arcade, opp suman tower b. H domino's pizza, sector 11, gandhinagar (Samsung registration no. [protected]). The person in the service centre open the phone and informed me that, the display panel has broken and it will not cover under warranty.

I approached the samsung customer care (Ref. [protected]) to resolve this issue. The customer care executive also replied the same and suggested to pay to replace the damaged display panel.

Since the display panel is the internal part of the phone, how can one damage the display panel without damaging the outer cover. I suspect that, the amazon had sold the defective product to me. The samsung is providing worst service to the customer and suck the money from the customer in all the possible way.

We purchased samsung ledtv 2.01.2015. After 3 months or so it got its display damaged. For it was in warranty period the costumer care service got the panel changed without any extra charges. Now from 1 year after changing the panel the display again got damaged even worse than before. We informed them at the samsung costumer care service centre, they responded saying that there is no warranty/gurantee for display panel. They have provided us with faulty led tv piece. We tried calling them 8-10 times they are not taking it seriously and they didn't even reply our email which was send to them on 2.08.2016. We even requested them to help us as soon as possible, they are not taking any action to it. This is the case we will directly go to media if no legal action is taken towards it.

Hello team samsung,

This is to inform you that i bought a cell phone of your company model no - samsung galaxy j7 as on 8/12/2015.
Now 5 days ago suddenly the display of cell were gone automatically.
Than i went to samsung service centre in jaipur but however they said that its a water base problem means water goes inside the cell.
And said that now you have to pay 6000 rs for new display screen
I just wanted to say that when water does not enter in my cell and also my cell is in warranty period and problem suddenly happened so why should i pay them for new display.
Fyi i am sending you my invoice copy
Please solve this problem asap

Waiting for your reply

Dear, sir/mam
Please find the document against my mobile s7 edge


Mobile name - samsung s7 edge 32gb
Imei no[protected]
Complaint no[protected]
Secure gadget no - sgi[protected]
Bar code no : 8549 8696

Vikas batra
[protected]

Hi,

I am using sumsung grand max 16gb which was purchased on[protected]Invoice no jpsd[protected], item code jc281838, order no [protected], suborder no:[protected], imei no: "[protected]").

I was facing an issue with my mobile as it's vibration is not working. So i went to my nearby sumsung customer care i. E in 1st floor hindon complex, vasundhara, ghaziabad 201012 on[protected] as my phone was with in the twelve month guarantee period. I show my phone to the engineer over there for the servicing of my phone but i was shocked as he refuses to check my phone saying that it is not in guarantee period. Then i informed him that my phone is still in gaurantee period, then again he made a excuse by saying that your phone must be thrown by you so it will come under damaged product and we are unable to repair it ;it can only be repaired if you will pay the money to us. I argued with the engineer that my phone is not thrown as there is no sign of damage any where on the phone but even after my repeated argument engineer didnt attended my complain under the guarantee and ask for money to repair and so my complain was remained unresolved.

I am a loyal customer of sumsung mobile for past five years but i was shocked by the incident and wanted the company to look into the matter as it will demotivate/dishearten a loyal customer if he/she is not receiving a satisfying services or is asked for money for services even under the guarantee period. This kind of incident will lead towards switching to another product.

So i request the management to take the issue very seriously and also a revert is expected from your side.


Copy of invoice attached for your reference.

I ordered samsung power bank [order no. [protected]] though bookmyoffer.Com. They delivered me a fake samsung power bank (Poor quality and components are moving inside case). I wrote several mail rearing replacement of product. They replayed and told the product delivered is genuine ans passed several test. After this replay mail, i didn't get mail regarding the action

My name is shweta aggarwal I complain about my washing machine whose complain no is [protected] . It is top load washing machine model no WA82BWKEC . Ur service center named Kaiser electronics picked up my machine on 4.08.10 since then when I call them they give me no satisfactory response. On 9th of Aug when I call them they said that right now we don't have any transportation so we will send ur machine tommorow . On 10 when I again call them they said that we r working on ur machine and some testing is going on ur machine . On the same day at around 3 o clock their employee named shiv Kumar called me Nd said that ur machine can not be repaired .it has some issue that can not be resolved . I want to ask Samsung is this ur service . My machine has not such big issue that it can not be repaired. Kaiser electronic made my machine dead. I want Samsung to answer my mail. I had all call recordings i[censored] want to hear.

My claim no, [protected]

I hv purchased samsung galaxy j2 on 15/4/16. After 1 month mobile's display was damaged. I submitted to akshar communication at ankleshwar on 24/6/16. They told me that the parts are not available so submit the documents for replacement/ refund purpose. I submitted the documents on 14/7/16, then they told me that it will take another 15 days time. I recd a msg on 6/8/16 showing my mobile repair work has been completed and collect them from service center. Then service center told me that till the parts are not available so you will get new mobile. No action has been taken till date.

Pls do the need full at the earliest.

Dear sir,

Myself karan ainani from Rajkot(Gujarat).

I have purchased SAMSUNG J7 ON 9-5-16. AND in that i got a fault and mobile battery was not charging and we visit to samsung service centre(Yagnik road service centre, opp kalyan jewellers, rajkot)on 3-7-16. Still not received any confirmation or phone from company. We visit more than 15 times in 40 days but nor reveived any reply.requesting you to solve the problem asap.

Name- Karan Ainani
city- Rajkot
Handset- samsung j7
Job sheet no- [protected]
Complain no- [protected]

From
Karan
[protected]

Dear sir,
i have a Samsung mobile model SM-G7202 Samsung Galaxy Grand Max 16GB. purchase on dated 28.09.2015 last purchase dated to till time i have problem with mobile hanging problem switch off problem, battery backup problem, presently mobile in your service center M/s Garg Trading co. Ghaziabad bill no [protected] & [protected].

i'm already aware you many times also followed up but still complains as is it ??


as per service center mobile repaired but i need the replacement or money refund because all spares in mobile is changed like (Both Camera's, Mother board) am not satisfied with this model.

Thanks & regards.

Manjeet Thakur.

[protected]

Dear Team,

I Prathamesh Gurav had bought a mobile phone Samsung Galaxy J 7 on 22 October 2015, whereas all of sudden the phone screen has been stopped working.
I would like to highlight the point that there was no physical damage has been happened to the handset and neither it has got in contact of water.

Phone details

Handset Name :- Samsung J 7
IMEI no:- [protected]

I have been trying to get the issues resolved for which have contacted nearest service center of Samsung in our vicinity

The address of service center is "Master care services Ajanta Squire 2nd floor bhaji market Borivali west Mumbai 400092", representative in mentioned service center has told me that it cannot be rectified as there has been a gap got created between screen and display, reasons of fault which was explained to me best of my knowledge those incidents had never happened during the usage of the said handset.

Request your extended support for the repair of the said handset as it is in warranty period and as per your policy there has been no physical damage has been happened from my end.

Thanks & Regards,
Prathamesh Gurav,
[protected]

Date of Incident[protected] at 6 PM
Lost my mobile when I was in City market while shopping. I had kept the mobile in the top pocket. There was more crowd when the incident happened. I have lodged a compliant in the City Market police station.
The Handset model is Samsung Galaxy S6
The IMEI no of the handset -- 357215/06/160545/0

I have been submitted my samsung j7 phone due to deffect in display under warranty period for replacement on 16/7/2016 at cgx samsung service centre, kunj plaza, vadodara.
My mobile's job sheet bill no is [protected].
Purchase date-29/11/2015 .
Date of submitting mobile to service centre- 16/7/2016,
final approval for replacement date- 21/7/2016.
they have been told that i will receive my new replaced device within 15 working days. But still therevis no feedback nor a proper answer given by "cgx samsung service centre, vadodara and customer care." They are giving totally irresponsible answer.

Dear Team Samsung,
I take no pride in writing this, but people just ought to know that Samsung is probably the worst brand, ever!
This goes out to as many consumers, the world over, through SMS, Facebook, Linkedin, Yahoo Messenger, Google and through other personal platforms.
There has seldom been a case of such gross neglect and inconsideration towards a ‘PAYING Customer’.
It is apparent that, Samsung’s post sales completely suck and we, consumers, are left to contemplating why we even considered Samsung as a global brand with global, international and far-reaching processes.
What I have experienced, after purchasing a high-end ‘Samsung’ Galaxy J7 (Rs. 15000 approx), has been excruciating and far from the standards expected out of companies and Brands that, have grown owing to consumers buying into promises galore.
Allow me the pleasure to elaborate, why I believe, Samsung is a terrible Brand and company ~
Background:
since the time I have purchases this Phone, I have been continuously visiting to the Service center.
The recent apathy:
The recent case has certainly brought me to my senses and has clearly demonstrated Samsung’s intent.
They’re simply out to MAKE MONEY and literally intent to CHEAT customers.
1st Visit within 1 month (11th Jan’16) – Hang issue. I went to the service center, they just updated the software.

2nd Visit (7th Mar’16) – I started facing Echo Problem during Outcall/Incall and battery issue. Service Center did not do anything just Updated the software and acknowledged that Battery is not available.
3rd Visit (19th Jun’16) – I started facing Echo Problem during Outcall and battery issue. Service Center did not do anything just Updated the software and acknowledged that Battery is not available.
4th Visit (31st July’16) – I went to the service Center for Battery and Software upgradation but unfortunately they were again empty hand. Still Battery is not available and they did not have 6.0 Marshmallow for upgradation.
Please note – 3rd Visit Data is not available with the Service Center. They simply denied that I (Customer) did not visit at Service Center. This is really surprising and shocking that Samsung even not tracking customer visit in service center. Service Center is just showing their excellence in front of the company but they never show complete picture. When I asked Service center executive to provide my entire history than as expected they started sending me here and there then asked me for wait for approx 1:30 Hours to just provide my Visit jobsheet details. This is a kind of demonstration of Best Customer services.
· I wanted to speak to the floor manager but they simply denied that Manager is not available however he was inside the Room.
· I wanted my entire jobsheet details but there was no onc who could take an ownership and provide me details.
· Rude Behavior by Service Center Executive. They actual donot know how to speak to the customer.
· I got a 6.0 Marshmellow update but Samsung Authorised Service center does not have to update it.
There is a patience level in all consumers that should ideally not be tested by the companies. As you know we have many choices and an item as trivial as a mobile are available a dime a dozen. If the company thinks that we are a bunch of fools who would digest these kind of excuses then I think it is mistaken.
I can’t afford to stick on with such a customer unfriendly company any longer. This would definitely be the end of all links with the company for me and for my family and friends whose choices I can influence.
I would also go legal for the same as it is actually serious harassment for customers.

To summarize:
1. Samsung rates, according to me, as one of the WORST Brands in the world, given the way they have treated, and continue to treat me.

I am not looking for further pain. I Want my Money Back.

Model Name – Samsung Galaxy J7.
IMEI no -[protected]
Mobile No -[protected]

regards
Deepak ([protected])

My Samsung a8 which was working suddenly become blank on 23 rd july morning7.30am after recievinga call.I had purchased the phone on 19th Oct 2015 for 31000.The service centre refused me warranty saying that damage to touch by pressing has occured.But as far as I remember there was no such incidence where the phone was pressed against any thing.hoping for due cooperation from your side in replacement of the toucan covering it in warranty period as my phone is inwarranty

I GURPREET SINGH, Mobile no. [protected] went to samsung care centre in ludhiana located in model town extension near gurudwara baba deep singh (141002), punjab.
I wanted to repair my mobile samsung s6 edge.. there was charging problem.. they did not repaired but replaced original part with old version part. first they didn't give me bill. after they made a job sheet.. then again they refused for bill. they taken 2700 inr. my phone is still not charging as first..
MY PROBLEM IS NOT YET SOLVED.

I have purchased one Samsung Washing machine on 02/08/2016 from Capital Electronics VIP Kolkata 700054 Invoice Number CFLV/226/16. The product Cost is 30K.
1. Debasis Lodh (Cell No [protected]) Samsung Engineer came to my house on 04/08 to install the machine and he found a huge water leakage problem (probably from tank) and recommended to replace the machine by Samsung/Capital Electronics. He was 100% confident that the machine should be replaced.
2. 4th August Evening Samsung Service Head (Dealer relation) Mr Beethin (Cell No [protected]) called me and he told another service engineer to Visit my house on 5th August (very next day) to generate some reports about the fault for replacement of my machine.
3. 5th August Samsung Service Engineer Mr Gautam (Cell No [protected]) visited again my house and he also found same water leakage problem from Tank and he taken all the video and in my front he prepared a report that " customer wants the machine to be replaced". He was a very polite person and 100% confirmed the machine to be replaced by samsung
4. 6th August Morning I got a call from Replacement cell technical team and they again visited my house . Mr Pradip Singh (Cell No [protected]) and Raja Banerjee visited my house and after 2 hours of checking and flooding my floor with water they confirmed this is a water leakage problem from some inside Pump. They left and I continued to clean floor for next 5-6 hours and water coming out every 1 hour from the machine. This replacement cell guys told me that they cannot take any decision regarding replacement and they will provide report about this water leakage problem and will talk about replacement.


Now My questions are below to Samsung India Management.

1 Why 3 times visit of technical team to my house is required to replace a only 30 k washing machine. The 1st technical guy Debasish was himself very confident that the machine is to be replaced. samsung dont have confident on their own technical engineers?????
2 I have already lost 3 days and taken leave from my office. Now I lost 3 days salary, Paying Laundry bills instead of having wasing maching in my house, generated Huge phone bills by calling various departments of samsung and Capital electronics. My total loss is already 10 K for this only 30K washing machine. Who will compensate my loss??????
3How many days it will take to replace my only 30 K Washing Machine??????????? Already 3 Times Technical Visit is done. Is Samsung India CEO needs to visit my house to replace 30K washing machine?????????????????

Please replace my washing machine ASAP .

Regards,
S Banerjee
[protected](M)

This is inform u to that today I've called your customer care from my number [protected] for know about Marshmallow updated in my Samsung J7 2015, 5 days ago I've visited Samsung service center Kolkata near South city (Dear Samsung Customer, the repair of your Samsung Product has been completed and it is ready for immediate collection from DIVINE ELECTRO SOLUTION.) Thank you.
Hence, I complain about service center associate he told me that 'If I will update my handset with latest version which was 6.0 your phone maybe hanged and also it was corrupted version also', so please do not updated your handset and after many time ⏰ I've tried to talk with u but lastly misbehaviour your end agent Mr. Rakesh he didn't helpout my problem after that call transfer to senior desk 📲 and call taken Mr. Sunil, his behavior issue I think also rudely behavior with me why I don't know???please 🙏 escalated this matter to concern department and this mail forward to grievance desk of higher authority and i surely told u that
there is no action on this as yet. Please give me the number of your national or regional head, I want to speak to him about this total disregard to customer complaint by Samsung resolve this issue as soon as possible today's call back my 📲 same number ..

I purchased Samsung j5 model mobile on 04/10/15.
Display was not working in JUNE-16.
Mobile handed over over to ROURKELA service center.
I got it repaired after 15 days ( Ist week of JULY-16).
Again I found display problem on 01/08/16.

Now ROURKELA service center is saying,
this model mobile spare parts are not available.
So another set will be provided and following documents are required.
1. Mobile Box with IMEI sticker.
2. ID proof.
3. Bank Pass Book xerox copy.
4. Accessories (Hea Phone and and charger).
5. Proof of purchase

My problem is, Mobile box is not available.
This also irrelevant that box is required for warranty.
And service center is saying, Complain can not be lodged without Mobile box.
Please suggest me, what will I do ?