Samsung India Complaints & Reviews

I have purchased samsung j-5 on 26/11/2015. I am facing display problem from starting date and visited to service center many time. My mobile phone is now lying at solution provider, jaipur bill no.[protected] dt.09/08/2016. Now service center is not replying for delivery of my phone repaired.
Kindly let me clear that when i will get my phone repaired. Unless i will contact consumer court. My phone is under warranty.

With regards
Unil agarwal (Mobile no.[protected])
Jaipur

I was waiting at the samsung service center on drive in road ahmedabad, and the there were three counters empty along with that the service person was giving out fake token numbers and calling them out. I saw it happen thrice and we have have been waiting for our service since 15 mins and since we took our token.
Date : 23rd august 2016
Time 2:30 pm

This is regarding the rough behavior and the unhealthy service being provided by the staffs of customer service center at imphal manipur. I had given my phone galaxy a8 for changing touch screen as it is broken to the center on 26th july 2016. I was told to collect it after 15 to 20 days, since it takes time in ordering the touch screen from the concern authority. I came to collect it after 20 days i. E on 16th aug. 2016 but to my surprise i was told that the phone is still not repaired because the touch screen has not yet arrived and i was asked to collect it after 5 days. I again came back after 5 days i. E. On 21st aug.2016. But again i am told that the phone is still not repaired because the concerned engineer is on leave and asked me to collect it after 2 days however the touch screen has arrived. So i came back after 2 days i. E. On 23rd aug.2016. Again i am told that the phone is still not repaired because the touch screen has not arrived i argued that i was told the other day that the screen has arrived but the engineer is on leave today you are agin saying that the screen has not arrived what is going on. If you are not going to repair it, please give me back my phone, and they happily gave back my phone without repairing after keeping in their custody for almost a month. I request you to kindly take necessary action against these hopeless employees of samsung service center of imphal manipur.

Model no.
Rt2735tnbrk/2012
I am calling samsung customer care since 09/08/2016..
Request no. 1
[protected]
Request no. 2
[protected]
One person visited also and told that he will come again with that model part but didn't come yet.
I am still calling but no body responding. If such brands doesn't give proper service then why they claim so. I am fed up, please do something asap or i will go consumer forum.

Sir, my samsung smart oven is unserviceable since 12 aug 16. I registered a complain with samsunv customer care on 12 aug 16, engineer visited but due non availability of pcb part oven could not be repaired. He told me that i request the samsung company to privide the part at my own company channel. Again on 18 aug 16 another engineer visited but he brought the pcb board is not exactly to meet the requirement of the said oven. Again engineer told that in this case if exact part is not available its comptny responsibility to provide the parts to customers on payment if product is out of warranty then company will provide you replacement or refund for the oven after deduction of said part. Now company is refusing to provide this service. Sir my oven is not working since 12 aug 16. Please do the needful action towards resolve the issue at the earliest.

Hi.. I wished to raise a complaint regarding your new model samsung j2 2016 s. No. [protected].. I ve purchased a new ph on 5/8/2016 from arora teleshop, uu-217, pitampura, new delhi-110088 mob. [protected] against the book number 323 and s. No. 32234 purchased for rs.9500 and till then i am facing hell no of issues in your handset.. Thrice i ve notified the same to the outlet from which i have bought it and i t has also been sent to your customer care centre for repairing but still i am facing same problems.. Ppl buy new products to ease their lives but this has really been a troublesome experience for me which can never be expected from such renowned brand.. I am requesting to exchange my handset n give a new 1 as it's not working properly from day 1 but the response is atrocious.. I believe such unprofessional behaviour is really unacceptable by any of your consumer and this is really frustrating and ridiculous.. Regards, arun kaushik

This is with reference to bill no: [protected] dated 16th jul, 2016. My samsung j7 purchased nov 2015 was under warranty, but had some problem and i took it for repair at samsung service center, vashi on 16th jul, 2016, and while repairing they damaged it completely and i was requested to submit few documents for replacement purpose which i had submitted and the request for the replacement of the mobile was approved on 21st jul, 2016, however, it has been more than a month now and i have not received the replacement and at the same time i am not getting a clear answer as to when i'll get my mobile back even after several follow ups with the samsung service center and call center. I was very much dependable on mobile for job search, skype interviews, online transactions etc and without it i'm losing on opportunities and wasting time in finding other alternatives. Request you to please look into this request and ask samsung if they cannot replace the mobile then refund the money and close the case with immediate effect

If you need any further clarification/information, please feel free to reach me at [protected].

Maine aap ke samsung compani ka 43 inch 4k uhd model no ku 6470 tv purchase kiya huwa hain. Aur mere ghar par tata sky com ka hd box bhi hain samsung ku 6470 tv ka picture qoulity hd channel par bhi bust ho raha hain aur regular channel par to thik se picture nahi dikhai de rahi hain. Hamari aap se request hain ki aap ka tv aap vapis lekar jaaiye main dusara tv purchaase karana chahata hu.
Thanking you
Bina tushar kalbhor
फोन नंबर [protected]./ [protected]

I have purchased a samsung refrigeraor - 390l - double door in the month of april 2016. about a month ago, started to have problems with it with ice being deposited on the deodorizing filter and the refrigerator stopped working. after multiple calls, to customer service, the service engineer only came after one week!!! he comes takes one look at the refrigerator and says "board" has to be replaced and to our dismay reveals all fridges of this series purchased in that month have a manufacturing defect!!! cant believe the company sells us defective product and waits for it to break down before fixing it. he replaces it and after two weeks, the problem has recurred and the fridge again stops working. i have made umpteen number of calls and explained the problem to several customer service representatives and i am tired of going over this again and again. i don't understand why nobody is able to diagnose the problem correctly and fix the problem. we are extremely disappointed with the service and attitude to the customer. representatives constantly snap at us during the conversation or speak to us as if we don't understand what they are saying. they are downright rude and disrespectful. i request the customer service manager to call me immediately to resolve this problem. i am so tired of this i am ready to fight in consumer court. one of the representatives - paul even said i should do it!!!

I bought 48" LED TV on 28.12.2014 for Rs. 59000/- . After one and half year o[censored]sing TV I had problem with the sound system of TV which was not functioning. I got the problem repaired on 20.08.2016 after paying Rs. 5513 for the replacement part and visit charges of Rs. 1300 (approx) and I was told by your representative that the warranty for service part is valid for 3 months.

I also spoke to Mr. Ram live chat on 19.8.2016 mentioning of the issue I am facing after buying TV and after usage of mere 1.6 months. I was asking that repair of TV should be at the cost of the company and not at the cost of consumer as you have sold me defective product. He noted it and said that our representative will get in touch with within 24 hours i.e somebody will call me. However so far as on this moment I have not received any phone call from the company representative. This is also classic example of defect in service provided by the company.

Since there was no call from the company I got the sound sytem of the tv replaced and paid Rs. 5513 on 20.8.2016.

Desirable resolution: I am requesting refund of the repair cost of Rs. 5513/- I had paid along with the visit charges around 1300/- as defective product had been sold to me. TV of such a global and big brand get go bad after mere usage of 1.6 months is not acceptable and agreeable to me. Along with your defective product there was also defective service provided by Mr. Ram who did not adhere to committment he had given.

And for such defective product you are liabled to be sued under Consumer Protection Act, 1986 and with the its amended laws.

Hence please refund the repair charges which I had to bear for no fault of mine but fault of yours of selling defective product. Please understand I have not claimed for the compensation, damages and losses which I have suffered and which I am liable to get it back but just for the refund of repair and visit charges which I have paid.

Infact I missed out Rio Olympics for your defective product and negligence in attending my issues in time. Hoping to get revert within 48 hours of making of this compliant else it be bound to litigate the matter.
Should you need more information please get in touch with me.

Worst after sales service of samsung and below is the example:-

Hello world’s worst samsung team,
I am really disappointed with your worst customer care services and after sales services as my refrigerator gas is leaked instantly after guarantee ends.
Below is the matter of your worst services and your customer care and services center service
My fridge was not cooling hence i called customer care and logged complaint [protected] on 19th august 2016 and got sms the engineer asif with mobile number [protected] assigned but when i called him he told me that he is not fridge engineer and forwarded that complaint to some other engineer and i got number from him and rohit with phone number [protected] came to my house and told me that gas is leaked hence i am assigned you the engineer, who will come today and solve your problem but engineer didn’t come and i waited for whole day.

Next day on 20th august 2016 engineer monu rawat with phone number [protected] assigned and he told me that please switched off the fridge and open the door and i will come in 1 hour but he didn’t come, i called him so he told me he is arranging gas, so he will come in 1 hour and i waited for him again but he didn’t came and when i called him at 7 pm he told me that he doesn’t have gas so he cannot come and he will come tomorrow and that whole day of mine again got wasted and all the fridge stuff was spoiled like butter, milk, cheese, vegetables and fruits which cost me around[protected] and meanwhile i was continuously calling the customer care of samsung to take any strict action against those engineer but samsung is such a pathetic company which don’t care about their customer.

Again on 21st august 2016 engineer dushyant with phone number [protected] assigned and he updated in complaint that my phone was not going through hence he didn’t come.

Again on 22nd august 2016 i called customer care and had word with isha gupta who informed me that any how my complaint will entertain today and promised me and after some time i got call from number[protected] and he informed me that our office is not opened today hence please arrange today as well and we would attain your complaint tomorrow.

Really what a pathetic, pitiful, sad, tragic services given to the customer by samsung, hats off to you and i really not recommend any one to take any product from samsung as i spent 35000 in fridge and that the customer service been given by samsung and also even charging me 1500 for that it’s not free, so if they give it free, so it would be more worst.

Regards,
Amit goswami

In our refrigerator vegetables and fruits our spoiled due to moisture, regarding this complaint we previously many time summit-ed complaint in your service center they visited after continuously calling after 3-4 times and always lingering the complaint our last complaint reference [protected], [protected] and [protected], you are requested to resolve the issue otherwise i have to move in consumer court and put it into electronic media in cnbc like paharedar platform

Regards
Alok goenka
911 sector-12
Huda, phase-2
Panipat-132103
Cell [protected]

Dear sir/ma'am, i had purchased a samsung galaxy note 5 gold in november 2015 for inr 47000/-. One and half month back (The phone being in warranty) it had developed a purple dot at one corner of the screen. Reference to my service order number [protected], i had asked samsung (Since my phone came with home-collection service facility) on 12th july 2016, to collect my phone from my home on a very urgent basis seeing a small purple dot at one corner of the screen (Reason for which is still unknown). After endless followups and phone calls at the samsung helpline and the samsung service centre, they were able to send their representative on 17th july 2016 to collect my phone from home, by the time my phone screen's issue had escalated. The estimate for the repair of my screen of inr 11000/- was provided to me (By mr. Srikanta [protected]) on 18th july 2016 after i called them up. After a lot of debate at the samsung helpline number, on who should bear the screen repair charges samsung or me, since the delay was on part of samsung to collect my phone and that the phone came under warranty. I received a mail from saptasree katiyar[protected] extn-1552) that i will have to bear the complete charges. I agreed to the estimate around 2 weeks back. Yet after each time of my daily calling the service centre and help line, i have been receiving different stories. Most of which are telling me that the status is that the estimate approval is pending at my end. Shockingly, i had taken the samsung helpline and samsung service centre (Mr. Rakesh [protected]) on con-call and given confirmation on the estimate on three different occasions. Even till today the samsung service centre people is saying the estimate approval is pending. My phone is lying at the service centre since more than a month. Now, i am feeling helpless and feel cheated by samsung. Please help! Safdar md alam [protected]

Dear team,


It is with extreme sadness and apathy i am writing this email to you as a consumer of your brand and not necessarily your product. As a market leader in consumer electronics products your brand stands out in the market and influences a consumer like me to buy your brand for the sheer entertainment and value for product proposition.


I had purchased a samsung led tv (Model ua32h4100armxl) 32 inch from a authorized dealer of samsung india since 2002 in mumbai suburban on 31/08/2014 with great expectations. The choice was made basis a brand which probably gave perception of quality and longetivity which was again reassured at the time of sale by the sale representatives at the authorized dealers showroom. At the time of sale the warranty part was sold stating there would be absolutely no requirement beyond 1 year given the product and the brand value. Unfortunately the product feature which is the essential part of the led set up has come to haunt back.


Omega electronics. Your dealer has the slogan “ a tradtion of trust & quality “ imbibed on its sale invoice which makes me wonder is it just a phrase to be used or there is a delivery standard attached to it as well.


Coming to the problem:- there is a display problem which has come up within 23 months of the purchase and the same is apparently not covered under the warranty. The issue was brought up to a call centre on 10/08/2016 where the executive was interested in discussing the charges of repair and not understanding the problem. The call centre made arrangement of executive to visit our place to identify the problem. The executive who visited our place represented a m/s abhinav enterprise authorized service centre for samsung against service request no:[protected]. Upon checking the led tv the person stated that there was display problem which has will get repaired by replacing the led panel which would cost around rupees 18000 (Inr) which was baffling as the cost of acquisition just 23 months of the same product was rupees 28900 (Inr) which seems more than half the cost. Although the invoice provided for repair does not specify the problem. (Attached below screenshot)


Questions & observation:


What accountability does samsung has towards the brand it sells in the market on trust and on quality which it states it is a pioneer in, where the product not even manages beyond 23 months. Just to state, my ealier tv set was dynonara which lasted for 14 years without any replacement or repair. The next one was sansui which lasted for 6.8 years. If i compare the brand value with samsung and the delivery of my product given by samsung it just doesn’t match.


The apathy was also more towards the handling of the service complaint by omega electronics (Mr. Ramesh pal) who pointed out the fact that the company had not purposefully sold such a product and hence not liable at all. Upon asking me what wrong i had done to purchase this selective piece which has not even lasted 23 months of purchase the person said it is a matter of luck and electronics goods have no guarantee.


I explained to him the pain of me shelljng out rupess 30000 the same very way the other consumers had bought it for and now there is no recourse. Also currently lot many schemes for the new consumer include a 3 year warranty which probably would have solved my problem. Also rather than spending 18000 on a repair would i not have gone buying a new tv set


But with such type of experience it will be difficult to refer the brand to someone else in this competition.


Also as a consumer if you put yourself in my place, i have been devoid of the minimum experience the product should have given me a brand which i trusted and believed upon and not looked a local brand which would have given the same durability of not more


I sincerely await a positive response and not a automated (Protocol response mechanism) of the number of days i and my family have to undergo for not having to watch our beloved programs which are part of the life and experience which one wants to be.

Yours sincerely,

Gaurav loke

I have purchased a samsung frost free refrigerator 345litr, item code : samrt 36jsrzesp rt36jsrzesp/tl from qrs retail ltd, plamoodu, pattom, trivandrum-695004, karala

I have registered a complaint on 29/11/205, complaint was ice formation in the freezer and water leak from freezer, no representative even attended until march - 2016. On 08/04/2016 again on another complaint, door rubber panel changed and assembly duct was changed on 2/o5/2016 and the complaint of the refrigerator continues even now in the same way. I have expressed my dissatisfaction on 27/05/2016, and a fresh complaint again lodged on 14/07/2016

Complaint nu product request numbers are [protected] and the latest one [protected]. My warrant will expire on 22/08/2016
Please do the needful
Regards

Dear sir

I complaint previously as well against samsung device note 5 smart phone which i own.
The complain was regarding problem in note 5.
I got a call from samsung. But that time i myself reached okhla for the repairing.
There i was told that there is issue for the motherboard and battery and they told that it would be changed through them as it is in guarantee.
After one hour i was told that there was some crack in mother board so they have just changed the battery and handed over the phone to me.
I just wanted to understand that this is the third time i visited your service center and all times your service executives have repaired it, so i believe this must be the mistake from your service executives end as they only have opened the mother board as it is the main and inner part of the phone. And why should i bear the mistake done by your staff?

Also the phone which is especially note 5 again have some problem as it gets switched off again and again.

My humble request you to please change my phone.
As this is serious issue and if not resolved by your end i have look some other option to get the mobile changed.

My humble request to please resolve the issue at the earliest as because of the phone getting switched off i am facing lots of problem and i am losing my business due to this as my clients are not able to contact me.

Please change the phone.
And if you are not the person who can help me please let me know the email of the person who can help me out from this serious issue.

After all i have paid for it and all the problems i am facing because of your phone.

Let me reiterate that i am a good customer of samsung. I mentioned earlier also.
My belief in samsung is shaking now because of this instance.

Again requesting for the change of the phone.

Looking forward for the early resolution to it.

Regards
Anshul jain
Mo. [protected]

I have purchased samsung washing machine sam wm65h4020hp/tl from samsung authorized dealer e p electronic paradise pvt ltd., janakpuri (Bill attached below) on 06/06/2016. It was been a disappointed experience and still the matter is not resolved. The dealer sold us a faulty machine with lots of scratches.

No one showed up till 02/07/2016 to install it even after my multiple requests.

When the engineer visited us for installation on 02/07/2016 and opened the packaging, he noticed the machine had lots of scratches and had lots of dust on it. He said it looks like a display piece from shop and wrote the same in his report to get washing machine replaced.

We approached samsung customer care on 02/07/2016, complaint reference -[protected] and lodged complaint and they promised to replaced the washing machine at earliest possible which is not replaced till now.

Another engineer mr neeraj who visited us on 05/07/16 gave the same report that it is scratched and damaged, he will request company to replace it. I have the copy of his report as well.

I lodged an online complaint and got another reference-[protected] and a confirmation that the matter will be resolved within 48hours.

After that the company has arranged two more engineer visits and they concluded the same.

Since 02/07/2016, i am following up with customer service but each time i get a same answer that matter is under supervision of head office and will be resolved within 48 hours.

It's been 2 months now and no resolution so far.

The customer service experience is worst as well as every time i contact them have to go through the whole story again. I don't understand why they don't have record of everything or it's just a negligent attitude towards customers.

I have following concerns-

I want to know that the"customer service record card" filled by your engineer mr alam who visited us on 02/07/2016 is not enough for your company to replace the machine?

It's been more than 2 months since this faulty product is delivered, why your company is taking so much time to resolve it after so many engineer visits and same report?

The fake promise of resolution in 48 hours didn't even served in 2 months?

I am looking for a urgent resolution and replacement of the washing machine as it has already caused us lots of inconvenience and mental agony.

Couple of days ago I was facing the problem with my refrigerator, I called Samsung call center and register a complaint, next day an engineer came and he checked the fridge and informed that gas need to be filled, after that for a week nobody came I spoke with call center executive every time they said the issue will be fixed today only but the prolonged the issue for a week due to that lots to thinks were getting wasted in my fridge. When I filled a complaint here then only they came, what a pathetic service of Samsung, in my life I will never bug a Samsung product and recommend my friends to never buy any product of Samsung. Now again there is problem in my fridge is making lot of noise, I register a complaint on Thursday on Friday an engineer came, and he told that there is gas problem, and said tomorrow someone will come and fill the gas however nobody has come yet, again they are waiting for this complaint. Also its a new fridge why I facing these many problem in it, fridge has not completed one year yet. I want my fridge to be replaced because I may face same problem in future as well and once my warranty is finished they will charge me heavily.

Name of the consumer: soven samanta singhar
City : new delhi
State : new delhi

Dear sir/ma’am

I would like to bring to your notice that i purchased a samsung led tv with model no-32eh4003 from vijay sales in new delhi on 30th october, 2014. While i purchased the tv i was told by the vendor that the tv had triple protection warranty for three years.

In the month of august, 2016, all of a sudden a vertical white line (Picture is visible) started appearing on the screen, for which i lodged a complaint with samsung through m/s-vijay sales, lajpatnagar, new delhi and the complaint no is [protected], dated 18.08.16. An engineer ‘mr. Ramvir’ visited my place and explained to me the reasons for the disturbance on the screen. When asked for repairs, he told me that it was not in warranty and i needed to pay for it, while i was told by the vendor that my tv would be covered by triple protection warranty for three years. Strangely, the vendor did not even give me the warranty card. The triple protection warranty message is being displayed on the left upper corner of my tv as well.

My concern is when i was told by the vendor that it was covered under triple protection warranty then why am i asked to pay for it. It is sheer harassment that i am undergoing. I bought a samsung product believing in the goodwill of the company but i did not know that i would be made to go through so much mental torture. I request you to repair my tv under the aforesaid warranty; else i will be forced to seek help from the consumer court.
Hoping for a positive response from your side.

Regards

Soven samant singhar
[protected], [protected]

Hi
I had purchase a samsung refrigerator from one of its dealers 'sargam electronics, mg road, gurgaon on 21 july 2016.
Model no. - rf60j9090sl.
Invoice number - splaza-01885.

They sold me a defective product, when i got it checked, we found out that some of the components were missing from the unit. I requested for a replacement or a refund. Company agreed for a refund, took all the documents (Twice) but have not processed the refund. I have been following up for a month, but they give some excuse or the other to not give me the refund. I have complaint multiple time on their complaint center, but there is no solution.