Samsung India Complaints & Reviews

Reference number [protected]

01/08/16 - Samsung service center replaces motherboard confirming manufacturing defect. (Less than 5 month old premium smartphone from Samsung requiring motherboard replacement); Bill No: [protected]

08/08/16 - Complaint raised via Samsung 'Email Support' regarding moisture condensation in the camera lens. Photos appear blurry. Abnormal phone behavior like battery discharge, heat etc.

09/08/16 - Phone works normal, moisture inside the lens dried up though photos are still hazy.
Gurharpreet Kaur from samsung technical team arranged a conference call with the service manager Mr Ram Mohan who requested the phone be submitted for inspection.

11/08/16 - Upon inspection water damage was identified though the phone is completely working at the moment, in Ram Mohan's words, "It is like a virus", the fungus in the motherboard will eventually damage the phone. But since it is a water damage, it is not covered in warranty. (I had used the phone in rain after the motherboard replacement just like I have used it before the motherboard replacement). He also got me the price to pay for a new motherboard which was approx. 15, 000INR. Bill No: [protected]

I am using Samsung devices since the galaxy S3 with no problem whatsoever. I pre-booked S7 due to its amazing functionalities mainly the advertised 'use in rain' feature which you might be well aware of (http://www.samsung.com/us/support/answer/ANS00047867/).

I am super careful about my electronic devices and know how delicate it can be at times and for that reason, there was no scratches or scuffs on my phone which remains the same even now except for the minute scuff on the backside of the phone when the service center tried to open up the glass using their blade. If this was my mistake, I would have happily paid for the issue and got it behind me but your product having a faulty motherboard and then your service center to throw the water resistance out to the water(pun?) is unacceptable to me.

I am prepared to go to lengths to make sure there is a fair decision taken in this matter. Even if I have to escalate this matter to your South Korean HQ or bringing some attention via social media and if nothing works out, I always have the indian consumer court though is dead slow, will eventually support my claim given the facts and proof I have with me.

I look forward to hearing from a manager from the Samsung technical support team to get this sorted out.

Regards,
V

Team,
Recently my Samsung LED TV which is under warranty period has been got repaired due to Lightning . We have contacted samsung Call support on 27-Jul-16 regarding the issue(#[protected]) and they have arranged a Technical service rep visit on 28-Jul-16, the technician took over the TV on that day of visit to the service center .After this for more than ten days whenever we visited the service center the representatives over there not willing to provide the status or work on fixing the TV .
When i have contacted customer support again on 09-Aug-16 regarding the status on the service request ([protected]) they told like there is no request exists in the name and contact name provided by me so again they created a new request ([protected]) now with the status of TV under service in the Service center but there is no valid reason why my previous request went un traceable.
I kept calling the customer support on these following days (10, 11 and 12 th of August) to escalate and follow up but every time they responded like they will arrange a call back from their supervisor but they didn't call back .
We started visiting the service center on the above mentioned days directly since there is no response from customer care and ask them to took it on priority .
Finally on[protected] evening i got back the TV, when the service technician visited my home to fix the TV he provided some information like first 10 days (from 28th july to 06th August ) it got delayed to they had ordered panel for another model TV due to insufficient information on previous request . Again after that wrong model's panel request they initiated a new request but this time the request has been delayed to the dispute between the service center and the Replacement approval board since the new ASM having some attitude issue with these service center technicians and they not receiving any support from Samsung to fix these disputes .
In the Whole process of my service request which took 17 days to resolve were delayed due to the reasons that couldn't justified by the samsung whenever i have rise the question to provide the Timeline of actions from27th July to 08th august .
I have these questions :
1.Why my previous request ([protected]) were went corrupted from their Database, without this how they were tracking these 10 days on my service request?
2.Why service service center asking for courier charges to me for fixing the TV under warranty period and they not intends to provide valid Bill for the amount.
2. I need an extended warranty for my product for this unjustifiable delay made by the Samsung because i don't have trust on the panels they had replaced since its quality also will be same as the unethical process followed by them .
3.Is there any other mode of getting compensation for time and material cost on follow ups and getting the issue fixed
4.Why their service center representatives behavior is not similar to theirdealers, as the are only focusing on selling the product but not on servicing metrics .


Details :
TV Model :Samsung 40J5100 LED TV
Serial No :OA2Y3PBG305180
Service Center : Crown Electronics, Namakkal, Tamilnadu, India-637001

Hi All,

I have samsung j7 mobile. This mobile got power off automatically and did not turned on after that.
I took the mobile to samsung service center on same day that is 11 july 2016.
After 5 days samsung service center asked for documents and I submitted the document.
Then they told me that my mobile has manufacturing problem so I will get refund or replacement.
Now it has been more than 1 month and the service center is still not giving refund or replacement for my mobile.
I called up samsung customer care and asked for status of issue. They told me that my replacement request has been approved and I will get it in few days from samsung service center.
I contacted samsung service center and they are giving me run arounds and not giving proper answer or replacement or refund.
I am a job person and I require android cellphone for my day to day job work.
But from past 1 month I am not able to do my job properly.
This is costing me my job. My boss is always after me because I am not able to provide reports and all which can be done by android phone like reports apps, emails or photos etc.
I tursted samsung and purchased their product but I looks like I have been cheated by samsung.
It looks like fraud that they have given me defected mobile and now not giving refund or replacement.
I will go to consumer court if I do not get replacement or refund.


Regards
Azeem Uddin
Mob: [protected]
[protected][protected]
:::SAMSUNG DEFECTIVE MOBILE DETAILS :::
Samsung Job Sheet Number: [protected]
Samsung Ref. No.: [protected]
Model Code : SM-J700FZDDINS
Serial Number :RZ8H2183JGP
Service Type :RH
Service Centre :D K WORLD
Address :OPPOSITE M M DEGREE COLLEGE, MODINAGAR UP 201204
[protected][protected]

I purchased a LED of Samsung 3 months before and company employee not installed proper place i immediately stop him and requested to installed proper place but he denied and asked for money to installed proper place.
At present from last three months my LED is not installed i m regular customer of Samsung i have Fridge, Mobile, Air Conditioner & 2 LED of Samsung company but this time i am so disappointed due to services of yours.
earlier i registered complaint from my registered mobile no.[protected] but your executive informed that i have to deposit 1000 RS for this. I am not requesting for installing my LED in different wall or different room, same wall but at proper height.
Thanks, I am waiting for yours reply.
otherwise i have to go consumer forum.
you may contact me to my number i.e.[protected].

I bought a samsung galaxy grand prime 4G (SAMSUNG GRANDPRIME 4G SM-G531F)mobile on 22 August 2015 from Chroma store East of Kailash New Delhi-65.It is still under warranty till 22.8.2016.Since beginning battery issue has been there.(within few seconds it goes from 25 to5 to 0%).I was on training in Mussoorie Academy undergoing IAS training which is very hectic. Since the past 6 months I am having problem with this device- Touch screen not responding properly and Battery draining completely within 3-4 hours. Inspite of numerous complaints in MAA Communication service centre, authorised samsung mobile service center, A-180, GF, Bhism Pitamah Marg, Kotla Mubarakpur, Delhi(Ph-[protected]), my issue has not been resolved.
I have paid 4 visits to the service centre(last 2 being on 3/8/2016 and13/8/2016).On the first visit they simply formatted my phone without dianosing the problem.Bharti and Dinesh Chand(at the centre) have assured me to replace touch screen and battery with number(New piece number GH96-08916C and GH43-04519A) on3august.Inspite of numerous calls no one picks up the phone. Today, they told me that only battery has come, but then they asked me to get original bill and ID Proof(without previous information).Moreover, everytime I took a token and waited for 2-3 hours for the resolution.Still, they misbehaved with me by not informing me on time the progress of resolution and not talking to me properly. The piece is defective clearly. It needs replacement.

I am Ankita Anand, IAS, Assistant Collector, South Delhi.It is not easy for me to come daily for resolution of the issue and see such unduly behaviour from the employees.Even my weekends are busy.I need timely resolution of this issue as my warranty is getting over.


Ankita Anand
2/11- B, FIRST FLOOR,
JANGPURA-'A',
NEW DELHI 110014
M- [protected], [protected]

Hi Guys,
Actually we have samsung CDMA phone and facing networking problem on set, and visited to Samsung Support center at Shopping Center Kota, Rajasthan.

They suggested to replace phone bettery (ab553446BU) of worth 599 rs. But the problem still exist.

Then again on 13 Aug 2016 we visited to same support center. When I explain the problem to Executive named Ashish Agarwal, he says the problem is not with the phone. When I said that last time your executive said that the problem with phone. Suddenly he start doing aggressive and said "I didn't give you bettery so I am not responsible." And start talking rubbish. Like "Jaise aap baat karoge waise hi me bhi baat karuga, .

I was with my father and we seriously felt disrespectful by Ashish Agarwal.

Hope you guys understand and look into this.

Regards,
JAIDEEP SINGH,
[protected]

My phone was submitted to Samsung care on 6/7/16 and till today I have not received my phone.on 8th of Aug I was told that I will be given money back on 8/7/16 by Santosh mobile no[protected] and I gave my account and I'd . When I asked tuday about status person replied negative.and talked rudely.plz take care of it as its has been more then one month for mobile of rs 56000.

I had purchased a fridge 5 years back. on may 2016 i was facing problem with vegatable box and door cooling problem. I complain to samsung then one of engineer came to my home and change some parts with cost Rs.2771. After one month i faced same problem, then i again called to cosumer care and second engineer came and he told me previous changes part was not correct part. And he again changed same parts. And now i am facing same problem and again i called to them but they told me we will charge you for every visiting. Why should i pay charges for vising, even my problem was not solved and facing same problem. Its really painfull for me. I purchased samsung product because i thought it a good brand and its product is reliable. But i was wrong. It is a worst company, engineers who are working there not having its own product knowledge. I just want solve my problem.

Dear sir,
I purchase a samsung phone. it is fully faulted. order:- vob252351
Order date[protected]

Mene apna phone kal company ko dikhaya unhone vase ka vSe wapis kr diyaa unhone na kaha ki apke phn m pani agyaa par mere phn sahi tha unhone koi help nahi ki meri mera phn wapis vass pakda diyaa so plzz help me abi 5 months hue hau phn liye... halk sa mdrbord p blue nishan tha pani show ni ho raha tha unhone koi help nahi ki meri. Sir samsung care wale bus murkh bana rahe hai unhe kuch kehte raho wo jwab hi nahi dete ache se unhe koi lena dena naji ki cstmr kya bol rahaa hai


My name gourav juneja
Number-[protected]
Distic-shriganganagar
Gajsinghpur

I have purchased Galaxy J7 from your authorized dealer at Alaknanda Market, New Delhi On 28th Feb 2016. Now the Handset has stopped working since 10th Aug 2016. I have visited your customer care center at Okhla Phase-I and been told that the spare part is not available for replacement to my handset. Now I request you to replace my old handset with a new one as it is still in a warranty period.

I purchased a mobile phone model no.A300 for before one month and my mobile is automatically switch off my mobile and I am going your service center before one week and your service center boy says me i gave your mobile 2-3 days after and I am going your sarvice center but exucative boy again aaya me sir your mobile problem is not short out so please give me 1 day boy says me again in again day and he says me my engineers is not come for today so please give me more a day.please u short out my problem (Manoj)

I have brought Samsung galaxy grand max Mobile (G7202) in NOV 2015.
Last due to charging issue I have given mobile for repair to Samsung authorized service center in Chengalpattu (Venture Power solutions) . They took 10 days saying motherboard needs to be changed after 10 days they said warranty wont be covered . I took my mobile back and came to know that camera is not working now . They damaged my mobile. I asked them they are not responding .

Worker name : Ashok

Mera phone g 930 jo ki care me dikhaya to wo bolta hai ki is mobile ki display damage ho gai he. To ye non warranty me karna hogs. Jab ki ye mobile kaho gira nai he. Baris k karan mobile jeb me rakha tha. Nikala to ye problem. Ap muje ek proff bataiye k ye damage he. Mere dost k pas gionee ka vaisa hi display ka problem hua tha to replace ho k aya. Yaha me ne 48900 ka mobile jo ki abhi 4 month bhi nai hua ye kharabi. Care wale bolte he ki ye damage hi he. Me ne bataya he ki kiss nissan ya proof bataiye damage ka. Aur pahele bole 8000 hoga kharch abhi bolte he ki 11000 hoga. Ek to maine 50000 ka apse mobile liya aur 11000 ka kharcha ye kaha ka nyay he. Damage ka ek bhi nisan nai fir bhi damage wah re samsung. Muje nyay milna chaiye. Mera ye phone warranty me lena chahiye taki mera samsung par bharosa bana rahe...

Sir
Myself Ravinder Singh give the phone under warranty conditions at your national shopping complex service centre first they told me that ph is not under warranty that part is broken I said prove it whether it's broken or not then after very long conversation they agree with me and ph admit under warranty conditions
Today I attend a call from service centre and I went to your service centre I request the delivery girl I have no tym so please give me my ph and repeated the request then she picked my receipt and turned down all the recipets then i cried shortly and pick all the recipets and throw on the face of delivery girl then service head Vivek come and said I will never give the phone you can do anything and give me some personal remarks

I buy Samsung J7 two month before, but mobile screen stop working and when I tried to switch off mobile and restarted mobile was not starting. after 30 minutes mobile restart but touch screen is not working. I went to service center situated in Noida sec 3 but the employee ask me to handover mobile with original bill and the will return after 1 month. I am very much upset as I save money one year then I buy this product. Could you please help me to get rid out of this.

358158/07/817329/5

Contact number [protected]

Sir, I purchased a microwave oven model no...on 01 Jan 15. Now from today morning i am facing problem that power is not going on. I registered the complain with customer care also engineer visited at my home but the said product could not be rapaired as part not availabe with him. Also he estimated for amt Rs.3000/- its too much. Also i am facing with samsung other products like mobile refrigerator. The quality of the company is worst because few days back my mobile galaxy J7 was unserviceable and due to non availibilty of parts company could not be rapaired as it was underwarranty perod also. Same problem was also with refrigerator. Plz close this fraud company fully banned to sell its products in india as this a totally fraud company who cheating the indians.

Dear Sir,

I have purchased samsung grand prime model SM-G531F last year on 1st september. I am facing problem in that as phone got hanged and not able to type as keywords get hanged. Many times, any app will be opened of its own.

As I have used many other brands phone but this is 1st time I am facing such probelm in this phone. This will create lots of problem to my work also.

As this is under warranty period. please provide resolve this issue at the earliest.

regards,
Srishti
[protected]

I bought samsung freeze and washing machine on 30 apr 2016 from pune, india
I bought from your samsung plaza retail store. That date there was scheme about scratch card. Whatever money was printed i will get cash discount.

There was a add also in times of india-pune

Dealer told me that he doesn't have scratch card for now as company has not shared with them but in 1 week later he was supposed to call me.

Even after 4+ months he is saying company has not given scratch ticket.

I have bill and writing on that.

Can you please help me?

Just to add i called customer care, they told me that they can not take complaint for dealer.

I also sent email to their consumer email id i got reply from them for bills i have sent them but nothing has yet happened

I completely lost faith in samsung electronics

Speaker not working, can be used only with ear phone, already given in preet vihar service centre but just after one day same problem started, they took one undertaking from us as per that they will keep this handset on machine and it will be on heat for 45 min. If display or screen brake during this treatment then we will have have to pay for this,
We have taken that risk once but cant take same risk again, need solution for this problem.
Model:samsung a700f galaxy a7, gold.
Purchased from future retail ltd. Invoice no.92372240dated:02-feb-2016

Regards
Gaurav
[protected]
[protected]