Samsung India Complaints & Reviews

I have purchased Mobile Samsung A-5 A500(Gold), From Gupta Mobile, Juna Bilaspur, invoice no 432 on dated[protected].S no RZ8H500RRBH.From August month this mob not supporting whats app vidio viewing.For this i i installed samsung tutor & connect with customer care Representative on dated[protected] id was [protected], they not solved my problum.2 times also visits in local samsung servive center but they also unable to salve my problum.Now what i do.We purchase expensive mobile for better performence but this is totaly worst & cheated to customer by showing advance features.
Now my mind set for case file in Consumer forum against Samsung.
From,
Dayalal Sahu
c/o Vinod Sharma(Advocate)
Behind Sao Dharamshala, Juna Bilaspur,
Bilaspur(C.G.)
Pin-495001
Mob No.[protected]
mail id- dayalal.[protected]@rediffmail.com
Note- Apps problum vidio attached.

I have lodged a complaint at your customer care no.. Ab my refrigerator.. Rt440... It's been two months i keep complaining but of no use... Engineers come n go but my problem is still there... They have changed its parts too... There's no cooling in the lower portion... My complaint no... Are...[protected] and [protected]... Its been two days since u hv lodged the second complaint... But no one has visited yet... Is your products life is just 10 years...??? If it's so why any one would prefer it? And is it the way your company deal with your customers...
M so shocked to see this service of such a big company..

Hi, i have given my samsung j2 gold mobile for service on 4th july 2016 at samsung service center tvs electronics, ground floor bascon tower, valluvarkottam, chennai-600034. They told with in 15 working days we will give back the samsung mobile changing display, after 5days some customer care person called and informed now the samsung j2 gold display is unavailable. Send the documents via watsap they given one number i too sent via watsap no [protected] on 9th july itself, and then samsung tvs electronic center manager mr. Janaki raman contact me via mobile number and asked me to handover samsung j2 mobile purchase bill copy, bank account proof and id proof for refund amount display is not available. I given all copy to the manager directly to the tvs electronics samsung service center on 10th, july 2016, after one week i contact samsung service by this number 40489555, call attender said that the refund is approved for your mobile, they said to wait for a week we will call u and inform once the cheque is recieved. But no respondse so i contacted another customer care number several times[protected] they also said refund amount is approved on 11th july 2016 given reference number [protected], we will call u back to confirm the details, and given chennai manager mobile number to get details after call disconnected i will recieve message trust your quary as been resolved please quote [protected], but the chennai valluvarkottam samsung service center manager mr. Janakiraman didnt attend the call, some other girl attend the manager number and said we didnt recieve cheque manager is in meeting, till the date no respondse from the chennai samsung service centre now already chennai service center 15days and another 15 days by[protected] totally 30days now 56days over till no proper respondse for my mobile. Kindly resolve my problem. This is bill no.[protected]

I purchased one mobile handset samsung galaxy j7 from flipkart in mar 16. the particulars of handsets are: mobile code: sm-j700fzddins, serial number rz8h209gktj and imei number [protected]. after 4 months of its purchase, display of mobile handsets went-off. since the handset was covered under full warranty, i sent the hand set to samsung service care, m/s jai balaji communication, f-block, yamuna puram, behind mm, buland shahr-203001 vide service request bill number [protected] dated 15.07.16. on 22.07.16, he called samsung customer care & came to know that my handset is working fine and service request number [protected] has been cancelled. immediately, my son rahul singh went to the samsung service care, buland shahr to receive the handset. but, to my utter surprise m/s jai balaji communication, buland shahr didn't return my handset after service and ask him to visit after 3 days. it is thus revealed that samsung service care had posted false update that my handset is working fine. thereafter, my son visited the samsung service care, buland shahr again & again to receive the handset but every time he was given another next date. on 14 aug 16, i personally went to the samsung service care,, m/s jai balaji communication, buland shahr-203001 and met the person in-charge available there. i was categorically told by him that my handset is not serviceable and as such case for refund or replacement will be initiated. for that purpose, he asked copy of my identity proof, invoice of mobile handset, copy of bank account details and a photograph. on 17 aug 16, i submitted all these documents to samsung service care, buland shahr and fresh service request number [protected] was generated. observing that conduct of samsung service care, buland shahr is not reliable & transparent, i have contacted samsung customer care[protected] on 14 aug 16 and getting updates on daily basis. on 22 aug 16, i was told that this case has been forwarded to management team for approval of replacement or refund. today, the 24 aug 16, i have been told that case for replacement or refund has been rejected due to the reason that documents forwarded by samsung service care, buland shahr are not in pdf format and they have asked to resubmit the documents in proper format. now, the issue hangs in between samsung service care and the management of samsung india electronics pvt limited, gurgaon and i am the worst sufferer. till date 39 days have passed from the date mobile handset was given to samsung service care, buland shahr for service but as of now there is no definite timeline from samsung india either to return my mobile handset after service or replacement or refund if they are unable to service it. after all samsung india have warranted the products at the time of sale and they are bound to fulfill their obligation. but, in this case, samsung india have not so far discharge their after sales warranty liabilities nor assigned any reasons for this. anybody can guess how i am being harassed by samsung india with on account of gross negligence of their own service care centre.
I hope you will kindly take up the issue with samsung india electronics pvt ltd for their consideration and immediate resolution to return my mobile handset after service or replacement or refunds, as the case may be.

Rajendra sngh
[protected]

Dear sir,

I had purchased a samsung washing machine model no. wm full 90bwme on date 31/12/2013 bearing serial no. w0335pdda00673 from authorised registered dealer kohinoor televideo pvt. ltd. situated at 53, rajesh building, opp. lamington road police station, mumbai - 400007. i had also purchased extended warranty (invoice/warranty proof enclosed) dated 08/05/2014 of the washing machine as offered by kohinoor on behalf of samsung at the time of warranty purchase.

I had made service repair complaints to kohinoor & samsung since 2 months ago over the telephonic calls regarding washing machine problem. the service repair complaint which is still not currently attended to is that the washing machine water inlet is not dispensing water inside the machine drum resulting in water not filling in the drum.

When i had complained for service repair to kohinoor, they told me to register complain to samsung customer care and when contacted samsung customer care they again diverted me to kohinoor saying that “your dealer from where you have purchased has to register the service repair complain with us as you have purchased extended warranty from them”. then i again contacted kohinoor several times and they said that “your complaint has been registered and the repair technician will come soon” who never came. when contacted again to kohinoor the manager/head was not at all co-operative and was rude and then later said “they cannot provide any repair service under the extended warranty purchased by us”.

I feel cheated, harassed & being pushed around for the extended warranty that i have purchased and the service repair that is not being provided to me under it by samsung & khoinoor.

I request you to kindly look into to matter and solve the problem urgently. please also see to it that the same matter is not faced again by me or any other customers in the future.

Thanking you.
Yours faithfully,
Alka jain.

Sir,
It is really disappointing to know that your company does not provide us proper services when complained anything.. Inspite of calling your customer care they are not responding us..
The complain is about that clothes are getting torn, since we are using.. When your technician visits they suggest us to wash 2 2 clothes at a time which is really tiring..
Please do help us out with this problem, or else i will have to complain to your higher authority..

Mihir sailor
Mo no [protected]

Purchase samsung led ua32fh4003rmxl on 15.08.2016. After installation there is sound problem. We made complain on 17.08.2016 at samsung dealer but no technical person attend the complain. We made complain on toll free number on 20.08.2016 as no.[protected] as well as dealer m/s agaon electricals, jaipur. After frequent and daily complain from 20.08.2016 no technical person attend the complaint. We made frequent call after 20.08.2016 but not attended

I had purchased a 345l samsung refrigerator from croma, r-city mall ghatkoper in may 2016. Its a double door refrigerator with a convertible freezer at top and refrigerator at bottom. After mere 3 months the refrigerator has stooped cooling. I registered a complaint with croma on 18 aug 2016 (Ref bow180816fs00098) samsung customer complaint no: [protected], and was promised that the service engineer would visit my place on 19 aug 2016. Instead of visit the clever over smart service engineer could guess what the problem was on telephone without even listening to problem and rudely refused to come to visit (Extremely bad service). Need to understand if this is customer service samsung gives to its customer after purchase. On insisting for visit i was told that visit is arrange on 19 evening and there was no visit till date.
I have been following up with croma for last 4 days since then and had several calls with croma management team to hear that there is no response from samsung service center. Then i was given a number of service center person/incharge mr. Prateek ([protected]) who could be reached after atleast 20 calls and he was rude enough to say that the visit cannot be arranged and we have internal problems. Insisting i will file a consumer court complaint he was rude enough to say you can go where ever you want. This is just pathetic and reason why india cannot progress. I had to again talk to croma service center who arranged a call from samsung customer team and the lady mentioned the same thing that there are internal issues with samsung team and service center. Need to understand why should customer suffer? On demanding this in writing the lady was smart enough to say it was system issue. She promised me to send mail but as usual in vain.
The end result is even after 5 days the refrigerator is still not repaired and there is no after sales service.
I would appeal to all the customers that never buy samsung products as they are most unreliable and after sales service is pathetic.
I hope this complaint is noticed and action taken

I had purchased a samsung refrigerator model: 345 litres bearing number rt36jsmfesz from mahavir electronics and furniture, pune on 28th april 2015. The refrigerator had not been utilised for more than six months as family abroad. The refrigerators panels that hold the fruit trays and butter trays had started cracking. Launched complaint with samsung co.in march 26 '16 before warranty expired. Samsung gives 10 years warranty on compressor which a movable part and not on fixed parts as thermo-formed panels that hold tray - surprisingly. Samsung technicians pasted some sliders that are falling apart and samsung co. Is not ready to replace the refrigerator after request was made. Samsung has extended the warranty by a year additional year which is now april 28th 2017.

Now that the samsung co. Is not ready to replace the refrigerator or refund the money i would like to file a consumer complaint against the company.

I would like to know how the problem be resolved.

I complint against my led tv not worked till today, my compaint no.[protected]dated[protected]i i, there is no response from mechanic, i buy led tv samsung on[protected], please kindly pursue this complaint as early as possible, the company toll freecustomer care centres are tell me your problem solve within one or two hours but there is no response from mechanic 4 days. What is response of company is very bad.

Good day to you Sir,

Greetings.

This e-mail I am writing to you regarding an issue which is not solved for more than 2.5 months from the date it has been initiated ( 25th may 2016 ).

I believe Samsung being a multinational company should have a good team of customer support personnel to expedite issues and solve them soonest possible to avoid any problems for the customers.


Following is the nature of the complaint / issue:-

1) I had purchased a TV in November 2011.

2) The speakers of the TV malfunctioned just after the warranty date had concluded and I had to repair it on my cost.

3) Thereafter the power PCB was in problem and as per your service technician from Goa Samsung service centre informed me that the part can not be replaced.

4) The service centre advice me that after depreciation an amount of Rs. 45389.66 can be paid in lieu of repair as the part is not available.
same was agreed by me and I gave then a cancelled cheque of my bank.

5) The cheque for the amount was sent to me by Samsung but same could not be credited due to an error and I was advised by Goa Service centre to make an affidavit and send to them along with the cancelled cheque from samsung.

6) I made an affidavit and sent the document to them alongwith the cancelled cheque on 25th May 2016.

7) After several attempts to contact the service centre in Goa and follow through with the case, still nothing has been done till date to close the issue.
The cheque has not been re-issued to me till date.

8) I was in contact with your Goa customer care personnel named Mr. Suryakant Sharma but he does not pick up our call or return our call and has a very poor attitude with respect to customer care.
His phone number is [protected].

I request you to kindly take up this matter seriously from your side and solve the issue soonest possible.

awaiting your kind response on this matter,

Thanking you

Yours faithfully

Capt. Avijit Edbor
E-mail Id: [protected]@yahoo.com
Ph: [protected]

Miss minakshee mohite (Service provider or officer) samsung service centre. Vile parle (West), mumbai, 400056.
I went there for repair my samsung galaxy a8's display.
I am not satisfied with her behaviour because when i talk to her she did not responsed well and giving me improper information about my phone display problem. She charged me rs.173 unnecceserily for just only i ask the display cost and than she suddenly laugh on me.

I have purchased samsung galaxy j7 on 27/5/2016...from Flipkart...

last week i.e.on 19/8/2016..suddenly display was blank...

i went to samsung customer care...S G infotech, borivali west branch...same day...i.e. Friday...they told me to come nxt day...

nxt day.i.e. saturday ..they said your mob..under proecess..

come on monday...
monday also gave the same reason given

suddenly on tuesday...they said...your display is gone becuase of some allingement issue...and ...that is not covered under warranty...
and repair cost will be...Rs.6500/-

i dont understand ..
my mob.no is...[protected]...
Name : Bindu D Kothari...

pl help me as with in 3 months of purchase...this mobile needs reapair...


thanks

Bindu kothari

Hi, i purchase a samsung mobile model number sm-g900hzdains and imei number-[protected]. One month ago. I face problem at display then i go to samsung care at muzaffarnagar (Add - bedi communication, service centre number-[protected]) on 16th august 2016, they told we will repair it and collect after 2 days then i go sit there 3 hours after that they told we face another issue come after 2 more days. Then i go and sit there 2 hours they told we are working come after 3 days. Then i go there they we are working come after 2 days. I am totally mentally disturb from behaviour. Please do needful.

Dear sir,
This is inform you that, i have never get any solution after one month of my complain in this portal and in customer care also. I have received call from samsung (Anuj shrivastav - [protected]) after book complain in this portal dt:[protected]. They inform me we no stock for the same modal so we have refund your amount in you bank account. And i have give my bank details. But they are not transfer any amount in my account. I have continuously followup to samsung but they have only one answer called "today you will get money" till date i have not received my refund or any solution's.
O please resolve the issue on urgent basis.

Regards,

Ashok panchal
(M) [protected]

I have purchased samsung j-5 on 26/11/2015. I am facing display problem from starting date and visited to service center many time. My mobile phone is now lying at solution provider, jaipur bill no.[protected] dt.09/08/2016. Now service center is not replying for delivery of my phone repaired.
Kindly let me clear that when i will get my phone repaired. Unless i will contact consumer court. My phone is under warranty.

With regards
Unil agarwal (Mobile no.[protected])
Jaipur

I was waiting at the samsung service center on drive in road ahmedabad, and the there were three counters empty along with that the service person was giving out fake token numbers and calling them out. I saw it happen thrice and we have have been waiting for our service since 15 mins and since we took our token.
Date : 23rd august 2016
Time 2:30 pm

This is regarding the rough behavior and the unhealthy service being provided by the staffs of customer service center at imphal manipur. I had given my phone galaxy a8 for changing touch screen as it is broken to the center on 26th july 2016. I was told to collect it after 15 to 20 days, since it takes time in ordering the touch screen from the concern authority. I came to collect it after 20 days i. E on 16th aug. 2016 but to my surprise i was told that the phone is still not repaired because the touch screen has not yet arrived and i was asked to collect it after 5 days. I again came back after 5 days i. E. On 21st aug.2016. But again i am told that the phone is still not repaired because the concerned engineer is on leave and asked me to collect it after 2 days however the touch screen has arrived. So i came back after 2 days i. E. On 23rd aug.2016. Again i am told that the phone is still not repaired because the touch screen has not arrived i argued that i was told the other day that the screen has arrived but the engineer is on leave today you are agin saying that the screen has not arrived what is going on. If you are not going to repair it, please give me back my phone, and they happily gave back my phone without repairing after keeping in their custody for almost a month. I request you to kindly take necessary action against these hopeless employees of samsung service center of imphal manipur.

Model no.
Rt2735tnbrk/2012
I am calling samsung customer care since 09/08/2016..
Request no. 1
[protected]
Request no. 2
[protected]
One person visited also and told that he will come again with that model part but didn't come yet.
I am still calling but no body responding. If such brands doesn't give proper service then why they claim so. I am fed up, please do something asap or i will go consumer forum.

Sir, my samsung smart oven is unserviceable since 12 aug 16. I registered a complain with samsunv customer care on 12 aug 16, engineer visited but due non availability of pcb part oven could not be repaired. He told me that i request the samsung company to privide the part at my own company channel. Again on 18 aug 16 another engineer visited but he brought the pcb board is not exactly to meet the requirement of the said oven. Again engineer told that in this case if exact part is not available its comptny responsibility to provide the parts to customers on payment if product is out of warranty then company will provide you replacement or refund for the oven after deduction of said part. Now company is refusing to provide this service. Sir my oven is not working since 12 aug 16. Please do the needful action towards resolve the issue at the earliest.