[Resolved] Samsung India — samsung galaxy s10 - proximity sensor problem | |||
I purchased a galaxy s10 phone on 28th april 2019 and it had a defect in proximity sensor. The phone wakes up regularly during the calls resulting in unwanted touches to mute/speaker buttons. If i use my friends s10, then i do not face any such issue. The problem was highlighted to service center but they are not admitting the problem and asking me to take the same phone. The phone is not so old and is lying in service center from last 10 days. If the problem can't be fixed, then ideally it should be replaced. I got very poor response from samsung executives, they are not listening to the customer's of their premium smart phone. I hardly used the phone for 3-4 days and since then it's there in the service center. Very poor service. Was this information helpful? | |||
Jun 21, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 15, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd Verified Support May 21, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
 3 Comments | |||
Comments
Get a sms from Samsung global mobile award UK. They written i am the winner of 1 crore 45 lakh.they come tomorrow in India
Samsung India Customer Care's response, May 21, 2019
Verified Support
Dear Customer,
This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd
This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is already under discussion with our team.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd