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Samsung India Complaints & Reviews

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Updated: Dec 15, 2025
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A
from Mohali, Punjab
Aug 19, 2017
Resolved
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Address: 141001

Dear sir i m a regular customer of samsung mobils because i think samsung is a best in mobiles. But still i m totally desappointed to samsung carere centers services
I m a last 10 year regular customer of samsung what this time brand service is too poor. I m purchase the brand new samsung s7 edge is date on 28/01/2017. After two or three months before my display is broken so i m replace that i n my cost not cpvered in warranty.
Sir my issue is that the service center that name is (Ins taleshop) is located in sonipat. Is repair mobile display actually im working a other city (Ludhiana)
So i check that in after two or three days what the display is not working properly
So cantact your toll free number[protected] and login to my complete. And visit to our near samsung care center is located krishna mandir ludhiana.
The care center name is mobile solution. The service center boy check that my handset and he tell me that. Our previous service center not close my call. He tell me that something is rr not close by previous service center sonipat. And ludhiana service center tell me that plz visit again to sonipat service center. But that is not possible to me because is totally to 250km distance inmy home. That problem is starting 10/07/2017 to till date. But not solution in till date. I m totally disapointed to your services. At last i m visit all care centers in ludhiana but no body can help me. At last i was send my phone to again sonipat care center is name is (Ins teleshop) to courier by dtdc. The docat number is d35877735. And please tell me that what is (Rr).
And tell me one thing my display cost is pay to samsung company not care center
Because my thing is company is too better other outlets but thats my wrong thing
The other outletsv is better then company im totally disapointe and i m not telling and suggested to some one to purchase samsung any brand because its service is too poor and diapointing.
But after your poor services i m purchasing your brand new s8 samsung mobile phone. But my previous mobile phone is on warranty what after your poorr services is cost is totally lost. So please return s7 edge cost.
For your kind information my regester mobile number is [protected] is regester 'on my both mobile handsets so please check that because i m not bluf[censored] to want any advantage.

Please as good coustmer i want a revart on this mail. Otherwise i m taking other steps in social media and go away to consumer court. So please force me to that i m taking that steps. Thats my first and last mail.

Thanks/regards
Oct 4, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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    A
    Animesh D
    from Mumbai, Maharashtra
    Aug 19, 2017
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    Hi,

    Suddenly after using one year the pink line starting appearing on the screen. Went through the net and seen all over the world multiple s7 edge users are facing same problem. I think the company like samsung should acknowlege such problem and should have replaced the handset.

    But, with note 7 issue and the way samsung is dealing with such problems they dont want to acknowledge the manufacturing defects in s7 edge.

    Exactly after one year i am also seeing the same pink thin but because warranty is gone now why i should pay for it. It is a manufacturing defect not the mistake and damage by the user.

    If you dont want to replace it than as a use i will go to consumer court and run a social media campaign against samsung mobiles after spending more than 40, 000 and seeing exactly after one year such thing happens to my mobile it is seriously pathetic.

    If i dont get the resolution within one week. It is very bad of samsung quality and reliability.

    Rgds,
    Animesh dubey
    Aug 21, 2017
    Complaint marked as Resolved 
    Its done
    Samsung India customer support has been notified about the posted complaint.
    Verified Support
    Aug 21, 2017
    Samsung India Customer Care's response
    Dear Sir/Madam,
    Greetings from Samsung.
    With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
    Thanking and assuring you our best services always.
    Thanks & Regards,
    Best Regards
    Samsung India Electronics Pvt Ltd
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      C
      Citizen866
      from Hyderabad, Telangana
      Aug 19, 2017
      Resolved
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      Address: Hyderabad, Andhra Pradesh, 500013

      Thereafter, after mr prasad’s advice we went to the dealers place and requested for replacement. We met the promoter the very next day on 22nd jul 17 and the promoter has assured that he will replace the product once the same is vetted by the samsung technician. Again complaint was raised and another technician has come to inspect the same on 4th aug 17, who inturn has confirmed that the product so delivered is defective one. The same was communicated to mr rama krishna and mr umesh from samsung team.
      Days passed, but none seem to respond.
      Kindly note that refrigerator has not been used for more than 2 days and since then it is lying unused.
      Ps: if the product does not get replaced within next 48 hrs, we hope to meet you in consumer court.
      Ratnakar
      [protected]
      [protected]@gmail.com
      Oct 13, 2017
      Complaint marked as Resolved 
      Samsung India customer support has been notified about the posted complaint.
      Verified Support
      Aug 21, 2017
      Samsung India Customer Care's response
      Dear Customer,
      Greetings from Samsung.
      With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
      We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
      Thanking and assuring you our best services always.
      Best Regards
      Samsung India Electronics Pvt Ltd
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        V
        Vipul Samotra
        from Delhi, Delhi
        Aug 19, 2017
        Resolved
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        Address: 110051

        Dear sir/madam,

        Few days back, i have kept my phone on charging and after half an hour when i removed the charger and i saw there were some spots of blue and pink color and later on it spreads to whole screen and after 1 day it became blank.

        When i went to samsung service center (Okhla phase - 1), they told me that the display will be changed and it will cost you around inr[protected]k. So i gave them the phone and after 2 days on the day of delivery, i called them they told me that it was not repaired as there was some liquid in the phone and now the cost has been raised to inr 21000 (Neither my phone was dropped in water not on the floor) still the display went black.

        At the time of delivery, they are saying it cant be repaired so we haven't close the phone properly, now there are some cracks coming on the screen which earlier was not present in my phone.

        This shows that they don't have the display with them, that why they have raised the cost to inr 21000 (Phone cost is inr 24500).

        I am really unhappy and unsatisfied from the samsung service, till now i have purchased only samsung phones but now my trust has been broken.

        Your faithfully
        Vipul
        Sep 25, 2017
        Complaint marked as Resolved 
        Samsung India customer support has been notified about the posted complaint.
        Verified Support
        Aug 19, 2017
        Samsung India Customer Care's response
        Dear Sir/Madam,
        Greetings from Samsung.
        With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
        Thanking and assuring you our best services always.
        Thanks & Regards,
        Best Regards
        Samsung India Electronics Pvt Ltd
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          S
          Sameer N
          from Pune, Maharashtra
          Aug 19, 2017
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          I've been using my samsung galaxy s7 edge for almost a year, suddenly, the next day, i see this pink line, on the screen, i went on forums, and youtube, to check for a fix, and everywhere all around the world, are having the same problem. Its not even the user misuse problem, its the production problem, i'm disappointed with the customer service, i went to the samsung repair center in pune, they said i will have to pay 16, 000rs to change the screen, i already spent a huge amount to get the phone, and now i should, pay more, and also the amount, in which i can get an iphone 5s. I tried to contact the samsung india, on twitter, but i think, my message was ignored. If this is the case, i should not even consider buying the s8.
          Sep 22, 2017
          Complaint marked as Resolved 
          Samsung India customer support has been notified about the posted complaint.
          Verified Support
          Aug 21, 2017
          Samsung India Customer Care's response
          Dear Sir/Madam,
          Greetings from Samsung.
          With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
          Thanking and assuring you our best services always.
          Thanks & Regards,
          Best Regards
          Samsung India Electronics Pvt Ltd
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            S
            sadhan_cy
            from Mumbai, Maharashtra
            Aug 19, 2017
            Resolved
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            Address: 700115

            Dear sir,
            I have procured microoven [ce73jd] on 10.11.2012 from khosla electronics, madhyamgram, west bengal.
            Against my above two service request my problem yet to be resolved.
            My cavity is little bit rusted iand from there sparking is happening.
            But i have 10 years waranty on cavity applicable on ceramic enamel cavity.
            So this is to be replaced. But service centre is telling as this spares are not available so they are unable to repair my microoven.
            So you are requested to help me in this regard so that this problem can be resolved.
            Enclosing the bill copy and waranty card for your reference.
            Sadhan kumar chakraborty[[protected]]
            +2 photos
            Sep 21, 2017
            Complaint marked as Resolved 
            Samsung India customer support has been notified about the posted complaint.
            Verified Support
            Aug 21, 2017
            Samsung India Customer Care's response
            Dear Customer,
            Greetings from Samsung.
            With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
            We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
            Thanking and assuring you our best services always.
            Best Regards
            Samsung India Electronics Pvt Ltd
            Aug 23, 2017
            Updated by sadhan_cy
            Dear Sir,
            This is to inform you that some one from your Customer service team contacted me to day and informed that as the spare cavity is not available with them, so Samsung unable to repair my cavity and in place of that Samsung will return me 10 to 15% of my purchase cost.
            This offer is not at all acceptable to me . The Cavity has 10 years Warranty, so if it the spares not available then why should I suffer ?
            10 to 15% depreciation will not solve my purchase at all.
            So please look into this matter and arrange to take appropriate action in this issue.

            Regards,
            Sadhan Kumar Chakraborty [[protected]]
            Aug 26, 2017
            Updated by sadhan_cy
            Dear Sir,
            In spite of several correspondences over phones ans complaint portal no resolution I received from you other than 10% depreciation charges which is not at all acceptable for me as I have 10 years Warranty period for the cavity.
            Any way this is the final reminder to you regarding this subject for taking approprite step to repair my Micro oven.
            I have already sent this complain to Consumer forum help line and if not received any proper step regarding this issue within next 15 days then I have to submit all the complain documents to Consumer forum documents and legal action accordingly.
            Regards,
            Sadhan Kumar Chakraborty [[protected]]
            Dear Sir,

            Further to the all above correspondences would like to inform you that I have sent my complaint letter with all supporting documents to you on[protected] through speed post [Docket no:EW[protected]IN.

            Enclosing the covering letter along with the docket for your reference.

            Regards,
            Sadhan Kumar Chakraborty [[protected]]

            unresolved service request no:4242662141 & 4243184391 - Comment #2841629 - Image #0
            unresolved service request no:4242662141 & 4243184391 - Comment #2841629 - Image #1
            Samsung India Customer Care's response, Sep 13, 2017
            Verified Support
            Dear Customer,
            Greetings from Samsung.
            With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
            However if you are still facing some problem in the product performance, we request you to share the details of the same.
            Our customer service team will shortly get in touch with you for providing resolution to your concern
            Thanking and assuring you our best services always.
            Best Regards
            Samsung India Electronics Pvt Ltd
            Dear Sir,
            Though I was committed to talk some one from your head office regarding my refund, but unfortunately no one is contracting with me.
            Already 15days are over on today of my registered post received by you.
            Please arrange to response positively by tomorrow regarding this issue.

            Regards,
            Sadhan Kumar Chakraborty [[protected]]
            Dear Sir,
            I have yet to receive the draft. Please inform me the status. Case is long pending.
            Regards,
            Sadhan Kumar Chakraborty [[protected]]
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              makarand deokar
              from Gurgaon, Haryana
              Aug 19, 2017
              Resolved
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              Address: 122001
              Website: Flip kart

              I have purchased samsung on next. Model name smg10fzdhins. But i have received model sm-g10f. 0n box model no. Is smg10fzdhins is same as on flip card side but on cover smg6100f/dd.in setting - about is sm-g610f only. This model is for j7 prime when i open g-mail account. I was shocked. Tomorrow i will going on consumer courts against this fraud system.
              Sep 19, 2017
              Complaint marked as Resolved 
              Samsung India customer support has been notified about the posted complaint.
              Aug 19, 2017
              Updated by makarand deokar
              We will meet soon consumer in court. You chit people. You sell re-furnishing mobilè also i will complain against flip kart. My mobile no is [protected].
              Verified Support
              Aug 19, 2017
              Samsung India Customer Care's response
              Dear Sir,

              Greetings from Samsung.
              After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
              Thanks & Regards,
              Customer Experience
              Samsung India Electronics Pvt Ltd (SW Asia RHQ)
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                T
                tu28
                from Itanagar, Goa
                Aug 18, 2017
                Resolved
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                Address: Kolkata, West Bengal, 700054

                My samsung j2 has just passed 1 year. Suddenly i saw the ph is not working. I went to the nearest authorized service center.
                Firstly i was told i need to change the battery. I then changed the battery rs 1300.
                Still the phone was not working. When i was calling i could hear the voice of the other person but he cannot hear my voice.
                Secondly they suggested it is a mike problem. Then they changed the mike rs 500 approx.
                For 1 day the phone was working, next day the same problem, i went to the service center they checked the ph. Asked me to wait for 2 hours.
                Thirdly they told mother board problem.
                Till this time i had sent roughly rs 2000.
                Please help and suggest me how to make the phone workable.
                Sep 24, 2017
                Complaint marked as Resolved 
                Samsung India customer support has been notified about the posted complaint.
                Verified Support
                Aug 19, 2017
                Samsung India Customer Care's response
                Dear Sir/Madam,
                Greetings from Samsung.
                With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                Thanking and assuring you our best services always.
                Thanks & Regards,
                Best Regards
                Samsung India Electronics Pvt Ltd
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                  dharnraj singh lodhi
                  from Indore, Madhya Pradesh
                  Aug 19, 2017
                  Resolved
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                  Address: Sagar, Madhya Pradesh, 470001

                  Wrong product on shipping information
                  Non order item on order product
                  Wrong product on parsal package
                  I replaced in product management
                  See more products promised to next shopping online marketing
                  Order no.[protected] in order please on sagar i'm replacing on order
                  This product release and continues on line shopping
                  Order number no.[protected]
                  To want in my original product information ordy
                  Aug 19, 2017
                  Complaint marked as Resolved 
                  Samsung India customer support has been notified about the posted complaint.
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                    tarunmittal12150
                    from Varanasi, Uttar Pradesh
                    Aug 18, 2017
                    Resolved
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                    Address: Rohtak, Haryana

                    On 14-08-17, i submit my samsung j7 handset with samsung service centre rohtak for change of audio jack of phone, but they change charging jack (Which is working properly) due to some clerical error on their side.
                    Now they accept that error but does not refund my money and even does not repair my phone. Also does not behave properly. My customer reference no. [protected]
                    Aug 23, 2017
                    Complaint marked as Resolved 
                    Samsung India customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 19, 2017
                    Samsung India Customer Care's response
                    Dear Customer,
                    Greetings from Samsung.
                    With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                    We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                    Thanking and assuring you our best services always.
                    Best Regards
                    Samsung India Electronics Pvt Ltd
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                      Er Riyaj Ali
                      from Bareilly, Uttar Pradesh
                      Aug 18, 2017
                      Resolved
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                      Address: Pathankot, Punjab
                      Website: Samsung

                      Main pahle bi samsung mobile ke regarding complaint registered karwa chuka hun mera phone ka jab mobile data on hota hai mera phone automatically locked ho jata hai. Main 4 bar service centre ja chuka hun par fir bi koi solution nahi hua mere phone ka. Ik bar uno ne software laya hai ik bar uno ne is ka board change kiya hai. Kitni bar main service centre visit karu bahut preshan hun customer care se or service centre walo se. Ab or kya bolu last hope meri aape.
                      Thank you
                      Your mobile customer
                      Riyaj ali s/o niamat ali
                      Mobile no [protected]
                      Email i'd = er. Riyajali.[protected]@gmail.com
                      Aug 24, 2017
                      Complaint marked as Resolved 
                      Sir solve my complaint my phone phone automatically locked . Solve please my complaint
                      Samsung India customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 18, 2017
                      Samsung India Customer Care's response
                      Dear Customer,
                      Greetings from Samsung.
                      With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                      We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                      Thanking and assuring you our best services always.
                      Best Regards
                      Samsung India Electronics Pvt Ltd
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                        Surya Pandian
                        from Thiruvananthapuram, Kerala
                        Aug 18, 2017
                        Resolved
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                        Address: 641041
                        Website: customer care executive only

                        I have a samsung smart tv (Ua32eh4500) it was support youtube when i purchased still 2 months before but now the youtube not shown in smart hub and i get the error this application not available what i will do? Local service center people said your t. V is old one so we stopped support you will buy new one. How is possible? I don't know what i will do? I need need a remedy about this issue as soon as possible...
                        Aug 20, 2017
                        Complaint marked as Resolved 
                        Still I didn't get any resolution or even a single call from samsung.No resolve.
                        Samsung India customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 18, 2017
                        Samsung India Customer Care's response
                        Dear Sir/Madam,
                        Greetings from Samsung.
                        With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                        Thanking and assuring you our best services always.
                        Thanks & Regards,
                        Best Regards
                        Samsung India Electronics Pvt Ltd
                        Aug 19, 2017
                        Updated by Surya Pandian
                        Reference ID was lost. Mobile no:[protected].email Id:[protected]@gmail.com
                        Aug 20, 2017
                        Updated by Surya Pandian
                        I have a samsung smart tv (Ua32eh4500) it was support youtube when i purchased still 2 months before but now the youtube not shown in smart hub and i get the error this application not available what i will do? Local service center people said your t. V is old one so we stopped support you will buy new one. How is possible? I don't know what i will do? I need need a remedy about this issue as soon as possible...Still I didn't get any resolution or even a single call from samsung...
                        Verified Support
                        Aug 21, 2017
                        Samsung India Customer Care's response
                        Dear Customer,
                        Greetings from Samsung.
                        With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                        We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                        Thanking and assuring you our best services always.
                        Best Regards
                        Samsung India Electronics Pvt Ltd
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                          kamini bhasin
                          Aug 18, 2017
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi

                          It is with ref. To the refrigerator by the name of customer name rohan bhasin model no. Samsung rt49k6338bs/tl (Refrigerator) bought on 14/09/2016 from sargam electronics (Preet vihar, new delhi). It is very sad to inform you that after making so many efforts by regular registering complaint about the improper working of my refrigerator, their is no improvement in the working condition of my refrigerator. The cooling of my refrigerator is
                          Very low even after changes of some major parts by your engineers (Three times). I have already made so many telephonic complaint to you from april and one written complaint last month. I already requested for the return or exchange of my refrigerator in my last complaint. I want a quick action as my warranty period will be over by 14/09/2017. It is my last request to you or otherwise i have to approach to consumer court. As being such a well known and trusted brand of india i expect cooperation from your company. Please take needed action as early as possible. Thanks
                          Sep 18, 2017
                          Complaint marked as Resolved 
                          Samsung India customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 18, 2017
                          Samsung India Customer Care's response
                          Dear Sir/Madam,
                          Greetings from Samsung.
                          With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                          Thanking and assuring you our best services always.
                          Thanks & Regards,
                          Best Regards
                          Samsung India Electronics Pvt Ltd
                          Aug 26, 2017
                          Updated by kamini bhasin
                          With ref. to your response i hereby submitting my mobile no.-[protected], email:[protected]@gmail.com & ref.id:-1667654.Also i want to inform you that your engineer visited to my place on 19/082017 and inform us about the part of refrigerator needed to be changed(PSB & Censor).This will be the forth time your will change the same part .It is just a waste of time if we further change the same part . I want you to take further action as fast as possible.Need your cooperation as i already told you my warranty period will be over by coming september 2017.otherwise i will go to consumer court very soon.
                          Thanking You
                          Ref: complaint in name of Shanti bhuttra.. mobile no. [protected] .. referigerator purchased in name of Pushpa Devi Bhuttra. After complaining several times and people visiting several times my home to see the fridge condition ... atlast i received a call today from one of your personnel confirming to change all parts of fridge.. the day we received the referigerator it had coolong problems .. the fridge fridge got flooded with water ... wasn't it a manufacturing defect and your personnel argued that it is not manufacturing defect.. then what is it? It was so ridiculous of him .. when he talked like that . We have demanded a complete replacement and not change of parts only as the whole fridge is defective . Why should we compromise with this defective piece which have been supplied to us and that too after more than one month of bill date . The delivery date was 26 th october 2016on bill and we received the fridge in december 2016. Over and above cooling problems and defrost problems which your senior engineers have identified the fridge door is very very tight to open and sometimes it becomes impossible to open and consequently the fridge handle has also come out due to constant pressure on it to open the door. We have been facing nightmares from the day this fridge was delivered to us and we have been complaining about this for so many days only to hear that parts would be changed . A defective piece is supplied to us and we have been feeling cheated by Samsung. Now you people are explaining policies ... dont you people have policiws to supply a referigerator in good condition to consumers. First you supply defective pieces and then u change parts.. IS THAT YOUR POLICY?? I am regularly talking to your people and atlast frustrated i came to a conclusion .. not to change any parts of referigerator because we feel that we should have been supplied a good piece for the price we have paid for.. and absolutely under no condition we shall compromise with change of parts.
                          We will have to look for another forum for our problem if you are not agreed to replace the referigerator.
                          And one more thing for my knowledge The person calling me told not to talk about international brands.. then I am asking IS SAMSUNG NOT AN INTERNATIONAL BRAND?? Is it a local brand
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                            mithinga goyar
                            from Duliagaon, Assam
                            Aug 18, 2017
                            Resolved
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                            Address: kh no. 472 plot no.
                            Website: samsung company

                            Samsung mobile company from new delhi kirari village i got a call for winning j7 prime mobile phone. Last day i get a courier from samsung company as i will order a samsung j7 prime mobile and i am paid my money but there is no mobile phone. Inside the box there is some others things like laxmi murti tortoise locket etc. And now how i am get it back mobile phone or money. Plz resolved as soon.
                            Sep 19, 2017
                            Complaint marked as Resolved 
                            Samsung India customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 18, 2017
                            Samsung India Customer Care's response
                            Dear Sir,

                            Greetings from Samsung.
                            After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
                            Thanks & Regards,
                            Customer Experience
                            Samsung India Electronics Pvt Ltd (SW Asia RHQ)
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                              K
                              Kusumkannan
                              from Chennai, Tamil Nadu
                              Aug 18, 2017
                              Resolved
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                              I purchased a new samsung washing machine during april 2017, the machine was generating lot of noise. I complained several times but they didn't delegate a person for service. At last when i called on 8th august they sent a person stating there is problem in the machine some bearing failure and they took the machine to their service centre on 11th aug 2017, even on 18th i have not received my machine. They say it's under observation. From 2 months am surviving without a washing machine.
                              Sep 18, 2017
                              Complaint marked as Resolved 
                              Samsung India customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 18, 2017
                              Samsung India Customer Care's response
                              Dear Sir/Madam,
                              Greetings from Samsung.
                              With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                              Thanking and assuring you our best services always.
                              Thanks & Regards,
                              Best Regards
                              Samsung India Electronics Pvt Ltd
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                                E
                                eeepragash
                                from Muvattupuzha, Kerala
                                Aug 18, 2017
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                                Address: 605502
                                Website: www.samsung.in

                                My registered e. Mail id is [protected]@gmail.com.
                                Dear sir, my mobile discharge quickly, and when the time of charging, it’s take too time and also
                                There is very high heating issue and my mobile is hanging many times, and i went to the service
                                Centre they not answering properly, and they are doing very worst service, they are not customer
                                Friendly.. Due to my inconvenience i went to service centre at 06:05 pm, they not got my mobile
                                And not understood my situation.. My service centre not customer friendly,

                                My service centre located at puducherry it’s name tvs mobile,
                                Oct 9, 2017
                                Complaint marked as Resolved 
                                Samsung India customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 18, 2017
                                Samsung India Customer Care's response
                                Dear Customer,
                                Greetings from Samsung.
                                With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                                We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                                Thanking and assuring you our best services always.
                                Best Regards
                                Samsung India Electronics Pvt Ltd
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                                  P
                                  Prashant Gulwe
                                  from Sangli, Maharashtra
                                  Aug 17, 2017
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                                  Address: Thane, Maharashtra, 421503

                                  ‪@samsungmobilein visited four times to samsung service center and talked many times to customer cares still my samsung a9 pro problems unresolved... Only got mental harassment at service center rude behaviour of customer care and hopeless samsung... If really they wanna dissolve my issue pls call [protected].. I am prashant... No one is giving me service manger cell no... I am really harassed.. ‬
                                  Sep 18, 2017
                                  Complaint marked as Resolved 
                                  Samsung India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 18, 2017
                                  Samsung India Customer Care's response
                                  Dear Customer,
                                  Greetings from Samsung.
                                  With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                                  We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                                  Thanking and assuring you our best services always.
                                  Best Regards
                                  Samsung India Electronics Pvt Ltd
                                  I purchased new Samsung A9 pro dated on 2/7/2017 from reliance digital korum mall thane..7 days it worked fine but after that the person who is hearing on other side can't hear my voice... I ignored for some days but the problem get worsened and I rush to the service center where they made visited me to wait for 3 hours to get job sheet and behaved like me as a beggar .. finally got the job sheet
                                  ...after 3 days I had picked up the phone and that time service center engineer said now nonprobs I asked them what did u done... they said nothing... still came home and the same probs again went to sc and submitted the phone after 3 hours of waiting... hopeless service center ... that tile after 3 days they told me that they had changed the motherboard ... but the probs remains same ...meanwhile talked with customer care many times... so again visited the service center with the same prons now they said we will keeep ur phone in our office and will check.. after two days they said now everything ok ... but problem not resolved so again talked with higher authority and told me to submit the phone fourth time to center.. today I submitted my phone... really harassed ... I will forget my 23000 spend on mobile and will spend more in consumer court to punish Samsung... I will fight till the end in the court and I mind it...
                                  Samsung India Customer Care's response, Aug 19, 2017
                                  Verified Support
                                  Dear Customer,
                                  Greetings from Samsung.
                                  With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                                  We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                                  Thanking and assuring you our best services always.
                                  Best Regards
                                  Samsung India Electronics Pvt Ltd
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                                    J
                                    Jitu Gami
                                    from Mumbai, Maharashtra
                                    Aug 17, 2017
                                    Resolved
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                                    Address: Mumbai City, Maharashtra, 400093

                                    Mera mobaile ka display apke service centare me naya dala he 4 month huve or abhi display kharab bhi hogaya or bole koi jimedari nahi hamari aise bol rahehe barbar 5000rs kitna kharcha karneka please sir ap meri help kare or mene last time j7 ka disply service centre se dalvaya tha thabi bill bhi nai diya or mene abhi unse bola ki apne last time kabhi bill nai diya to vo log chilane lage bat karneki bilkul tamij nai he or bahar niklo aisa bola sir please ap meri help karo
                                    Sep 25, 2017
                                    Complaint marked as Resolved 
                                    Samsung India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 18, 2017
                                    Samsung India Customer Care's response
                                    Dear Sir/Madam,
                                    Greetings from Samsung.
                                    With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                                    Thanking and assuring you our best services always.
                                    Thanks & Regards,
                                    Best Regards
                                    Samsung India Electronics Pvt Ltd
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                                      N
                                      nsinghsingh
                                      from Delhi, Delhi
                                      Aug 17, 2017
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                                      Address: Ghaziabad, Uttar Pradesh, 201013
                                      Website: www.samsung.com/in/support

                                      I regreet to inform all of samsung mobile phone is the worst product and samsung company unable to provide the customer service, all call centre people make the wrong commitment and misguide to the customer, i long the complaint on 12/08/2017 and submit / handover the phone at service centre, i long i suffer because of your third class after sales service.
                                      Kindly explain what is the meaning of warranty period, 6 days has been passed but still no solution provide by samsung india.
                                      Why i choose your phone or suggest to another people.
                                      Refund my money or replace this defective product.
                                      Complaint on 12/08/2017, [protected], purchase from flipkart on 26/09/2016

                                      Narendra singh
                                      [protected]
                                      +1 photos
                                      Oct 14, 2017
                                      Complaint marked as Resolved 
                                      Samsung India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 18, 2017
                                      Samsung India Customer Care's response
                                      Dear Customer,
                                      Greetings from Samsung.
                                      With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                                      We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                                      Thanking and assuring you our best services always.
                                      Best Regards
                                      Samsung India Electronics Pvt Ltd

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                                        Prateekvishwa
                                        from Mumbai, Maharashtra
                                        Aug 17, 2017
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                                        Address: Thane, Maharashtra, 400610
                                        Website: shop.samsung.com/in/support

                                        Just wondering what is the life of a samsung phone? I purchased samsung galaxy a[protected] model in june last year. With in a year it started giving me problem i. E phone gets switched off even with 20-30% charge in it.. I purchased it from reliance digital, thane. When i approached them.. Guy there said that it is a software issue & soon an upgrade will come with which this problem will get sorted out.. I believed him and kept waiting until today when i realized that the battery is swelled pushing the back cover & front screen out! & now phone gets off even with 70% charge it it.. When i contacted samsung they said that the battery need to be replaced & it will cost me rs. 2k & will take 7 to 8 days!.. Well paying money is not a problem but just thinking that is the life of a 25k phone is only a year? & its not just me.. When i googled i noticed many many people facing this issue! Is samsung making faulty or substandard quality phones? I was told that it could be because o[censored]sing other phone charger.. Let me clear that i do not have any other phone charger except samsung fast charger. Really disappointing..
                                        +3 photos
                                        Sep 18, 2017
                                        Complaint marked as Resolved 
                                        Samsung India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 18, 2017
                                        Samsung India Customer Care's response
                                        Dear Sir/Madam,
                                        Greetings from Samsung.
                                        With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                                        Thanking and assuring you our best services always.
                                        Thanks & Regards,
                                        Best Regards
                                        Samsung India Electronics Pvt Ltd
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