Samsung India Complaints & Reviews

Good morning sir/madam
I really hard to say this, i lost my samsung galaxy a8 which cost r. S. 28, 000 on 15th july 2017 in tirupathi. I complaint in police station but they didn't take any steps till now. I really disappointed. Even i on that option 'find my mobile' but there is no use.

I called that person who stole my mobile and he responded that 'i won't give your mobile' like that

I kindly request you that please help me to find my mobile, i have more confidence on samsung customer service please help me

Thank you

Hi,
I made a complaint on 23 aug 17 for my refrigerator but after lot of follow up no one came to resolve the issue. I made many calls in customer care and he assured me every time persons will come by today and issue will resolve. But nobody come to resolve the issue. There is no coordination between customer care and technical team and interesting point is customer care never share escalation matrix to escalate the issue. I wonder, is top level executives knows how much customer in pain and and need to to the issue. Like other company samsung should make escalation matrix and make customer satisfied. Please don't make customer fool else one day samsung have to pay price with this issue.

I have been a customer of samsung mobiles for 5 years starting with samsung galaxy note 2 in november 2012 and recently samsung galaxy c7 pro in may 2017 (Same can be confirmed in your records for my mobile number [protected] and email id [protected]@gmail.com)
However, i am deeply anguished with my experience with samsung over past few days. I am listing the details as below.
1. I bought samsung galaxy c7 pro on 9th may 2017 from website of amazon india, which is exclusive dealer of this particular model in the country, for rs 25, 990 (Rupees twenty five thousand, nine hundred and ninety). (Invoice no. Ka-qsau[protected], device serial no.[protected], copy of invoice attached (File name “evidence 1 invoice”).

2. On 17th aug 2017 (In less than three months), suddenly the mobile stopped working.

3. On 18th aug 2017, the mobile was taken to samsung service centre (Address :- samsung service centre, shayona center, memco cross road, d colony, ahmedabad, gujarat 380025) and here my harrowing experience started.

4. Any customer entering the doors of this service centre is practically considered a cheater/ liar with questions starting with “pukka liquid giraya hoga (Definitely you must have poured water over it)”, “pukka mobile giraya hoga (Mobile must have definitely fallen)”, “see carefully, there is a scratch here or there” (However light or minimal it may be, words like normal wear and tear do not hold good for this service centre), “screen is not broken but there must be some pressure on the screen”.
Nowhere an option is given to customer that there may be a genuine flaw in the product. All efforts of staff in this service centre are focussed on only and only one thing, to prove customer liability. And if it is not there then to create one. And this is what has happened with me.
After a torturous shower of questions mentioned above and a wait of two hours from 1500 to 1700 hours, the engineer at the service centre agreed to open and check mobile. But again with a threatening warning “99% screen will not break but if it breaks it is customers liability”. On explaining that the product is “under warranty”, and has been brought to “authorised service centre”. So any damage which takes place at service centre has also to be covered under warranty, the engineer straight away refuses to accept and arrogantly even hands back the phone that you can take away the phone somewhere else, but we will open only if customer gives in writing that if while opening screen breaks, it will be customer’s liability. He further added that “if you want to goto consumer court, goto consumer court and then come to us”.
Finally the phone is opened and engineer agrees that there is no breakage inside the phone, and that they will check the mobile.
5). At last when job card is being made, i am told that mobile is not under warranty. Even on showing original invoice, another bunch of demeaning questions are showered “was the phone bought in singapore”, “is their any other invoice”, “maybe you have bought from some other dealer”, “is there any other proof that phone was bought from amazon”.
After another hour of haggling finally the phone is accepted with a rough customer information receipt being given (Copy attached – file name “”) whose service order number details were never available online on samsung service tracking site.
6) after one week of suspense over which i had to repeatedly contact samsung india for warranty status (Email and phone reference number [protected]) and enquire repeatedly from service centre regarding repair status, finally on 25th aug 17, i am informed that my warranty status has been confirmed, phone has been repaired and can be collected.
7) on reaching the service centre, i am informed that the display of my phone has been changed. On inquiring the cause, reason given is “there was a small pressure area on one side, we had told you that day only”. On reminding them that i had also told them that “there is not a single scratch on the screen” (In fact service engineer himself had removed tempered glass, and that to without permission), and that “there is no pressure area visible”, i am told that it was not visible to naked eye but checked by chemical test.
On inquiring that how a pressure area can lead to a dead phone. They have no reply other than to say “battery might be dead”. Battery was already charged when phone went dead, and phone was again kept on charge whole night in hope that phone might start working by morning before it was taken to service centre. There were no led lights, no ringing of phone and no vibrations even on keeping power button pressed. The phone was dead at that time. Same has been clearly mentioned in the copy of customer information slip which was kept by the service centre (Copy attached – file name “evidence 3 customer information slip copy kept by service centre”). Also to be noted here is that service order number mentioned in this is completely different to the one mentioned in copy given to me.
It was further argued by me that even if a “samsung brand”, supposedly good quality product with “gorilla 4 glass” stops working completely within three months of purchase due to a “small area of pressure somewhere on the screen” then it is a manufacturing defect. Mobiles fall, screens crack and yet display keeps working. But to no avail, here these genius samsung service engineers, blind in lust to get customer’s money, with no concept of good after sales service and warranty liability, further added “we agree that this should come under manufacturing defect, but company has clearly told them in 70 written pages that not to accept it. Rather charge customer for each and every such case where display stops working irrespective of cause.”
On further informing them that i will be writing about this issue to samsung, i am told “yes, please do write. Even we want company to become aware that the quality of products has gone down, and here because o[censored]njustified company policies we have to fight with customers”.
8) in the end, i am charged a total of rs 9316 (Rupees nine thousand three hundred and sixteen rupees) including labour charges of rs 413 (Despite product being in warranty). (Reciept attached – file name “evidence 4 unjustified money charged receipt”).
9) and finally to add insult to injury, when my old screen is returned back along with phone, i find that now there are multiple cracks in it (Photographs attached – file name “evidence 5 cracked old screen handed back by service centre”). On asking about it, i am told “humne to pehle hi kaha tha, 1% chance hai screen kholte waqt screen toot sakti hai” (We had already told you that there is 1% chance that screen might break while opening, so it broke).
10) i feel that this is a clear case o[censored]nprofessional conduct and cheating by this particular service centre. The real problem in phone was something else because of which phone was not responding and they have cracked the screen while opening. Now by bringing this “pressure sensitivity leading to complete display non-function theory”, they have not only tried to remove their liability for screen crack, but also charged me for mistake of theirs.
On the other hand, even if it is “pressure sensitivity (Over a gorilla 4 glass) leading to complete display non function” issue, then this is definitely a case of manufacturing defect which should be covered under warranty.
11) i have the following requests to you
I) a thorough inquiry should be done against the staff of this particular centre regarding this particular case, as well as into their unprofessional and uncourteous handling of other genuine samsung customers.
Ii) complete refund of the financial loss suffered by me due to this issue.

I hope for an early resolution of my issue, else i will not be left with any other option except to take this matter to consumer court, as well bring it to attention of various print and news media, especially regarding very poor after sales services by samsung india mobiles.

Yours sincerely,

Supreet singh nayyar
Mob [protected]
178/1, shahibaug enclave,
Ghoda camp road,
Ahmedabad
380004

Copy to advocate
Enclosed
1) evidence 1 invoice
2) evidence 2 rough customer information slip
3) evidence 3 customer information slip copy kept by service centre
4) evidence 4 unjustified money charged receipt
5) evidence 5 cracked old screen handed back by service centre

महोदय
मैं आलोक कुशवाहा पता - ग्राम सियापुर पोस्ट तिर्वा जिला कन्नौज का रहने वाला हूं मुझे m/c cell tech, b55 blk b sher singh enclave karla, delhi -110081के द्वारा एक स्कीम के तहत सैमसंग j7 prime मोबाइल को रुपये 4000 (चार हजार ) की कीमत बता कर एक पार्सल भारती डाक द्वारा हमारे नजदीकी डाकघर तिर्वा(209732) में भेजा जिसको हमने 25/08/2017 को डाकघर में 4000 रु दे कर प्राप्त किया जिसमें मोबइल न होकर लक्ष्मी जी की और कछुआ की मूर्ति निकली जो कि हमारे साथ धोखा हुआ तथा जिसके लिए मुझे कुछ no से फ़ोन भी आया कि पार्सल ले लू जो कि उन धोखा धड़ी करने वालो के है जो no - [protected] है
अतः मेरा आपसे निवेदन है कि आप इन धोखाधड़ी करने वालो कद खिलाफ उचित कार्यवाही करें तथा हमारे द्वारा भुगतान राशि के मनी आर्डर को दिल्ली डाकघर से रुकवा कर धोखाधड़ी करने वालो को पकड़ ले आपकी महान कृपा होगी ।
धन्यवाद।

प्रेषक
आलोक कुशवाहा
मोबइल न. [protected], [protected]

I am having a samsung s7 edge 128 gb internal storage phone,
Which met with a defect as it came in contact of water, when i was outside in rain. As this model is have an ip protection of level 68 even then the device was not protected when came in contact of water.
I have submitted a phone to the samsung customer service (Ref complaint number [protected]). They say the defect can be claimed under warranty, i am surprise why cant i claim the defect as the mobile is still in warranty period.
They are giving an excuse that the mobile was in a depth of water more then as per the ip protection standards.
As i the premium user of samsung who always wait for the new models of samsung, justify that the mobile was in contact of water in rain
I want to know how do your technical department check the defect and on which machine. How the defect is analyses on machine for depth of water as per ip standards and pressure as per standards.
I am waiting for your feedback on this complaint.

Samsung galaxy s8 is a defective product and if you call their customer care then rather than replacing or refund there customer care executives starts talking in high tone and abusive language. Their customer care executives also decline to forward customer's call to their managers and starts yelling "do whatever you can do. It's the policy of samsung".

I did purchased samsung s8 in 58000 and it's cover 3000 which has free wireless charger offer and 3000 cash back.

First of all after receiving the amount for mobile samsung s8 they removed the purchased detail from their samsungstore website and tried to do the fraud of rs. 58000+3000 of cover=rs.61000 thousand. When i raised the complaint with their ceo then after 20 days they shipped both product and when i submitted the request for free-wireless charger and cash back then they starts excusing that they will sent the wireless charges after 365 days and cashback after 1 and half year.

This is how much samsung india is looting the customers money from indian customers.

I would suggest by iphone or htc rather than getting looted by samsung india fraud and cheat services. Fraud samsung., worst customer care, worst unresposive ceo. Only looting the indian customers money.

Samsung is a popular brand i maximally use this brand but i am relay conduced they are not properly served to customer within warranty period.
Date of purchase : 26/01/2017
This is to inform you that my device damage on 24.08.2017, i complain against bearing no [protected]. But your service engineer mr. Brojo gopal visit and they inform me the device damage main pcb / circuit board due to cockroach. This is chargeable for repair.
It is within warranty period it is not chargeable for the rules. I discus with my distributor it is not to be charged by service center. It is not properly mention in warranty term.
I think what is the product quality a cockroach damaged the product. Already i have used washing machine, refrigerator, a. C which is not damaged by cockroach,

Flippydeals.com complaints & reviews
Flippydeals.com — wrong and damage items received
Santosh kumar m mattur on aug 23, 2017
Flippydeals.com complaints & reviews
Flippydeals.com
I am santosh kumar m
Aditi honda beside baldota enclave dam road
Hosapete-583201
I ordered mi 25000mah power bank, samsung 128gb memory card, and samsung 2.0 bluthoot ear phone.
But i received
Old samsung power bank and 128gb memory card only. I don't need this items u can take your items back and give me my money. I ordered on 19/8/17 and received on 21/8/17. My order number is[protected] take this back and give me my money i[censored] no give me my money, i will complain this issue in court...
Complaint comments read comments [1] complaint category electronics & appliances
Flippydeals.com — samsung power bank 25000mah and bluetooth and samsung memory card 64gb

Display issues with the tv, screen gone blank, service center says rs.70, 000 for repair. Rajesh from abhinav enterprises (Samsung authorised service partner) claimed that the tv can be fixed using part in rs.5000 to rs.8000. Now his phone is switched off.

Samsung was to send their engineer on 12th of august and now the service website says that they have cancelled this visit on their own, i need my tv repaired or replaced. You can't take customers for a ride, this is my second complain.

Dear sir/mam, this is to inform you that i had purchased a samsung galaxy on8 (2016) handset for rs 15900/- from flipkart. Imei no – [protected] model sm-j710fzdgins bearing serial number rz8ha15l9nt
On 15 august, 2017 my phone stopped working, i tried several times but it was not starting. On 16 august, 2017 i visited samsung service centre at vikas marg, delhi and they clearly denied to operate my mobile under warranty. My phone is under warranty. There is no physical damage, breakage or even scar on phone till date.

I was told that i have to pay an amount for motherboard to get my mobile repaired. Is this for what i bought samsung handset to pay repairing cost under warranty and that is also even without a fault from my side. I will never ever buy any samsung products again in my life and will do all possible to prevent anyone i know - or even don't know (Through blogs, etc) from never buying a samsung product. I had already filed a complaint on consumer forum and will definitely escalate this matter to higher authorities. Company may asked for replacement, or at-least repair the defective part free of cost. They are demanding some rupees for repair. It is injustice to ask payment during warranty period. Please take action against this problem and resolve them because i am facing lot of problems and harassment from handset.
Reference complaint number - [protected]

Sudhir rai

A month back my newly (Two months old) purchased samsung j5 got damp in monsoon. And got off. I took it to service centre in borivali west which was at chandawarkar lane but now shifted. (Its not even mentioned there properly) i had to ask 2 three shopkeepers there. I went to new address that's in front of ajanta talkies. 10 mins away from the old one. Again o proper boards mentioned there to guide people. After asking others i went on first floor. The service senter was may be setting up. So there was no one to guide me where to go. I went to second counter. The lady rudely asked me what the issue. Kept talking to other people and i was standing there for more than 10-15 min, the lady didnt bothered to ask me to sit. Amazed by the service thinking what wud be next. I was waiting for her reply. She said water problem check karna padega. It will take time. I said i will wait. She had given me papers. Too my sign, my bad i didnt read. On the top she had scribbled charges that i didnt notice.
After a lot of time they called me. And told pura pani gaya hain anadar it cant get better.. Better u buy a new phone. I said fine. Give it back. I had to again wait and get it on another counter. They asked me for money. I told them no body said i will have to pay even if its not repaired. The phone is new and u r giving me service.. I had no patience to fight after waiting for so long. It was not the matter about money. It was about the treatment and half information i was getting at samsung borivali west service centre. They even removed my phones scrtch guard and didnt even put temporary plastic or anything.. They charged me something 184 rs appx.. I gave 200 rs and was waiting to get the rest back.. The counter girl didnt even utter a word. I told her that i m waiting for the rest of my money. She said chutta nahi hai.. Now this made me really angry. How i m being taken very casually..

Worst service. I will never buy a samsung phone again. Even my phone was j was in plastic cover but got damp.. And its completely off.. So its worst product and worst service.

Wud not recommend anyone. Even i[censored] get at a cheaper rate..

My product note 5 was lcd damaged rest the phone was all ok charging blue light as well the down sensor all were working but when i gave it to service center at lamingtom road mumbai they only told me that the lcd is broken n it will cost me 10000 i said ok but the data of mine should not be erased they told ok we will take care for the same this was the incident of friday. I got a call from the service center on monday stating that the circuit is also damaged and the home button is also not working so i said how did this happen they told u have to change the motherboard cost 16000 home strip cost 1800 and chargong flex cost 3000 n lcd 10000 so i said no gve me my mobile in the same position again they said ok
But when i have gone to collecct the mobile was dead they kept me waiting for an hour n said me that i shoul come after 1 day n collect the second day i visited n collct the phne in the same condition but now i saw that my charger was not connecting n not getting charge i told the service cneter people but they ignore n said it will happen with my og charger i left after that i visit a local repair center n told to look into the mobile after opening the mobile the repair person just attched a fully working lcd and the mobile was fully workin i told him to check my home he said it is also working i took the video of the same and complaine the same they said u r telling lie and u need to pay a service charge of 177 i told u people are cheat u are taking money for what when all things were ok please look in to the matter contact number is [protected]

Dear customer - thanks for availing samsung service. Amount payable against your request no. [protected] is inr 177.00

I said u have made a fraud n not told me that if i dont do there is a minimum service charge also the techinician siting inside the lamington road service center mumbai are lacking knowledge as they are unable to understand that a fully working mobile phne cannotbe dead n people are made fool easily from their wnd pleasee look in to my problm and take a strict action against the whole staff

My mobile number is [protected]

Also please help other people as there are many people wh

Whats the point. My tv turns off and sound come on its own. Same was shown to service engineer as well. It is random issue. They kept the tv and now saying that it did not happen in front of them. Engineer even said i am lying. This is how you treat a person who is well placed and b school iim product. Been 2 months, instead of changing panel they changed 2 other parts. Why they did not check tv at home when it was with no picture and sound only, making a fool o[censored]s. Case is with hcl okhla. Plasma tv. I called customer care to share that he called me a liar, no one responded

First power box was changed
Then a cable was changed.

Still it turns off. I have video evidence.

Instead of checking tv at home they took tv to service center and saying it does not turn off.

When i said it was, he said i am lying.

This is how they treat people. What a shame

No escalation mechanism at samsung. Lg is so much better

I bought one samsung tab-model no-sm-t285yzdy ins from delhi from rishabh communication delhi-5 (Samsung delar) on 19/08/17 this product found defective. I had to come back kolkata and went to samsung service center for replacement (As with in 15 days of new purchase. If product found defective then samsung liable to give free replacement or return the money. But samsung customer care kolkata decline to give replacement as they said for replacement i have to delhi and get the replacement from rishabh only, which is completely un acceptable and against samsung sales terms and condition.
My complain no to samsung is [protected],
I want free replacement at kolkata or refund of money.
Regards

I have purchase samsung j7 pro j30 dated 11th august 2017 from techno shop (Aioli). On 24th april i faced display issue on my mobile suddenly.
I shown defect mobile to samsung service center at ghansoli. They simply declared that your phone display is damage by impact load. I requested to service engineer to analyze this issue properly as i did not mishandle the phone. And there is not positive feedback from customer service representative. I am requesting to samsung technical team to analyze this issue.
Samsung bill # [protected]

Dear sir
I m travling in satara area over the bike in rainy season suddenly my vehicle slipped on this time my mobile fall in my pocket on the road,
When i meet in samsung care he told me your mobile water damage, also he says to your warranty will be closed
I have purchase mobile in sept.
How the warranty closed before one year
Regards,
Rajendra
[protected]

Attached is a service centre bill of about 13k. This was for replacing my compressor, they put a new one and within 4 days it went out of gas. Now when i complain, for the last 2 days no response except will come tomorrow.

We are facing a lot of inconvenience due to this, i expected prompt response and service from samsung. Call no [protected]
Astavinayak enterprises, plot no 83, row house no 659, near sidharth hospital, motilal nagar no 1, goregaon west, mumbai 400104
Praveen mally

Hi team,

I lodge a complaint to samsung service center but till date no solution i got from there end and only they are reverting that now they are not manufacturing the refrigerator because of this the part is not available. But at this situation my refrigerator is in perfect condition only door is damaged.

Requesst you to please resolve my issue against my complaint number :[protected].

I had bought a fully automatic washing machine from vijay sales. I heard very good reviews about the same product, but unfortunately my experience is worst one. The machine is not working properly at all from past few months, the machine is ripping up my clothes. I did many complaints about this to the customer care, they even sent their executives for the repairing but they only came took pictures and went back. Seriously these things are highly unprofessional.

Looking for an immediate action from your end. I am attaching the invoice with this mail.

Thanks

5th august i bought samsung fridge.
This fridge was not working and dealer denied to take it back and asked me to company.
Company service person said they do not have another fridge so they will process the refund but later they told me they will not give refund and as per company policy we will give new fridge.
It 22 days since neither i got refund nor replacement.
This fridge is still present in my house.
I have called customer care 50 times but every time they say we will escalate.
My complaint no is : [protected]
I am filing a complain on consumer court on this monday.
Will be filing fir against them for mental harassment and keeping my money illegally and not taking faulty product back