Samsung India Complaints & Reviews

Hello,
I am using samsung j7 mobile phone from last 1.5 years and i am owing 3-4 samsung mobiles in family. We are so great lovers of your mobiles.
On[protected] my mobile screen got black and touch not working and i have visited your authorized service center named supertech engineers address plot no-182/34 industrial area phase-1 chandigarh 160001. They told me that solution requires a replacement of one part (Part code - gh-97 17670b) and then mobile will be working fine. I agreed with them and they informed me to collect the mobile on 2-8-17. I got my mobile repaired on the given date with billing amount of 4148/-. Attached is the bill and payment receipt. The very next day in my mobile same problem exists (Touch not working sometime screen got black) and when i approached them again regarding the problem, they telling me that motherboard needs a replacement, as their was moisture over the motherboard and they were blaming for the moisture.
If this the service we are getting from an authorized service center of samsung then i am really not happy as i have paid 4148/- grands for the problem to rectify but still persists and now they are blaming for the fault.
Looking forward for you help regarding the same or i have lodge a complaint against them in consumer court for all the harassment and their rude behavior towards their loyal customers.

Hii samsung team,

I would like to inform you that i am one of the mobile phone user from amritsar punjab (India). I bought a c9 pro few months back. After 2 months, it started creating problems. I approached your service center and contact your gurgaon office too with priya jha, but till now there isn't any positive response. They opened the set and changed its motherboard, now they are saying it need not to repair the phone as there isn't any technical issue with the set. This clearly shows that they even didn't find out the problem in the set. I have even exchanged many mails but didn't get any solution till now. My phone is lying there since 2 months.

Buying the samsung phone is the worst experience for me.
Requesting you to take this matter seriously and get my phone either replaced with a new invoice and warranty or refund whole amount otherwise i have to approach consumer court.

Dear sir i m a regular customer of samsung mobils because i think samsung is a best in mobiles. But still i m totally desappointed to samsung carere centers services
I m a last 10 year regular customer of samsung what this time brand service is too poor. I m purchase the brand new samsung s7 edge is date on 28/01/2017. After two or three months before my display is broken so i m replace that i n my cost not cpvered in warranty.
Sir my issue is that the service center that name is (Ins taleshop) is located in sonipat. Is repair mobile display actually im working a other city (Ludhiana)
So i check that in after two or three days what the display is not working properly
So cantact your toll free number[protected] and login to my complete. And visit to our near samsung care center is located krishna mandir ludhiana.
The care center name is mobile solution. The service center boy check that my handset and he tell me that. Our previous service center not close my call. He tell me that something is rr not close by previous service center sonipat. And ludhiana service center tell me that plz visit again to sonipat service center. But that is not possible to me because is totally to 250km distance inmy home. That problem is starting 10/07/2017 to till date. But not solution in till date. I m totally disapointed to your services. At last i m visit all care centers in ludhiana but no body can help me. At last i was send my phone to again sonipat care center is name is (Ins teleshop) to courier by dtdc. The docat number is d35877735. And please tell me that what is (Rr).
And tell me one thing my display cost is pay to samsung company not care center
Because my thing is company is too better other outlets but thats my wrong thing
The other outletsv is better then company im totally disapointe and i m not telling and suggested to some one to purchase samsung any brand because its service is too poor and diapointing.
But after your poor services i m purchasing your brand new s8 samsung mobile phone. But my previous mobile phone is on warranty what after your poorr services is cost is totally lost. So please return s7 edge cost.
For your kind information my regester mobile number is [protected] is regester 'on my both mobile handsets so please check that because i m not bluf[censored] to want any advantage.

Please as good coustmer i want a revart on this mail. Otherwise i m taking other steps in social media and go away to consumer court. So please force me to that i m taking that steps. Thats my first and last mail.

Thanks/regards

Hi,

Suddenly after using one year the pink line starting appearing on the screen. Went through the net and seen all over the world multiple s7 edge users are facing same problem. I think the company like samsung should acknowlege such problem and should have replaced the handset.

But, with note 7 issue and the way samsung is dealing with such problems they dont want to acknowledge the manufacturing defects in s7 edge.

Exactly after one year i am also seeing the same pink thin but because warranty is gone now why i should pay for it. It is a manufacturing defect not the mistake and damage by the user.

If you dont want to replace it than as a use i will go to consumer court and run a social media campaign against samsung mobiles after spending more than 40, 000 and seeing exactly after one year such thing happens to my mobile it is seriously pathetic.

If i dont get the resolution within one week. It is very bad of samsung quality and reliability.

Rgds,
Animesh dubey

Thereafter, after mr prasad’s advice we went to the dealers place and requested for replacement. We met the promoter the very next day on 22nd jul 17 and the promoter has assured that he will replace the product once the same is vetted by the samsung technician. Again complaint was raised and another technician has come to inspect the same on 4th aug 17, who inturn has confirmed that the product so delivered is defective one. The same was communicated to mr rama krishna and mr umesh from samsung team.
Days passed, but none seem to respond.
Kindly note that refrigerator has not been used for more than 2 days and since then it is lying unused.
Ps: if the product does not get replaced within next 48 hrs, we hope to meet you in consumer court.
Ratnakar
[protected]
[protected]@gmail.com

Dear sir/madam,

Few days back, i have kept my phone on charging and after half an hour when i removed the charger and i saw there were some spots of blue and pink color and later on it spreads to whole screen and after 1 day it became blank.

When i went to samsung service center (Okhla phase - 1), they told me that the display will be changed and it will cost you around inr[protected]k. So i gave them the phone and after 2 days on the day of delivery, i called them they told me that it was not repaired as there was some liquid in the phone and now the cost has been raised to inr 21000 (Neither my phone was dropped in water not on the floor) still the display went black.

At the time of delivery, they are saying it cant be repaired so we haven't close the phone properly, now there are some cracks coming on the screen which earlier was not present in my phone.

This shows that they don't have the display with them, that why they have raised the cost to inr 21000 (Phone cost is inr 24500).

I am really unhappy and unsatisfied from the samsung service, till now i have purchased only samsung phones but now my trust has been broken.

Your faithfully
Vipul

I've been using my samsung galaxy s7 edge for almost a year, suddenly, the next day, i see this pink line, on the screen, i went on forums, and youtube, to check for a fix, and everywhere all around the world, are having the same problem. Its not even the user misuse problem, its the production problem, i'm disappointed with the customer service, i went to the samsung repair center in pune, they said i will have to pay 16, 000rs to change the screen, i already spent a huge amount to get the phone, and now i should, pay more, and also the amount, in which i can get an iphone 5s. I tried to contact the samsung india, on twitter, but i think, my message was ignored. If this is the case, i should not even consider buying the s8.

Dear sir,
I have procured microoven [ce73jd] on 10.11.2012 from khosla electronics, madhyamgram, west bengal.
Against my above two service request my problem yet to be resolved.
My cavity is little bit rusted iand from there sparking is happening.
But i have 10 years waranty on cavity applicable on ceramic enamel cavity.
So this is to be replaced. But service centre is telling as this spares are not available so they are unable to repair my microoven.
So you are requested to help me in this regard so that this problem can be resolved.
Enclosing the bill copy and waranty card for your reference.
Sadhan kumar chakraborty[[protected]]

I have purchased samsung on next. Model name smg10fzdhins. But i have received model sm-g10f. 0n box model no. Is smg10fzdhins is same as on flip card side but on cover smg6100f/dd.in setting - about is sm-g610f only. This model is for j7 prime when i open g-mail account. I was shocked. Tomorrow i will going on consumer courts against this fraud system.

My samsung j2 has just passed 1 year. Suddenly i saw the ph is not working. I went to the nearest authorized service center.
Firstly i was told i need to change the battery. I then changed the battery rs 1300.
Still the phone was not working. When i was calling i could hear the voice of the other person but he cannot hear my voice.
Secondly they suggested it is a mike problem. Then they changed the mike rs 500 approx.
For 1 day the phone was working, next day the same problem, i went to the service center they checked the ph. Asked me to wait for 2 hours.
Thirdly they told mother board problem.
Till this time i had sent roughly rs 2000.
Please help and suggest me how to make the phone workable.

Wrong product on shipping information
Non order item on order product
Wrong product on parsal package
I replaced in product management
See more products promised to next shopping online marketing
Order no.[protected] in order please on sagar i'm replacing on order
This product release and continues on line shopping
Order number no.[protected]
To want in my original product information ordy

On 14-08-17, i submit my samsung j7 handset with samsung service centre rohtak for change of audio jack of phone, but they change charging jack (Which is working properly) due to some clerical error on their side.
Now they accept that error but does not refund my money and even does not repair my phone. Also does not behave properly. My customer reference no. [protected]

Main pahle bi samsung mobile ke regarding complaint registered karwa chuka hun mera phone ka jab mobile data on hota hai mera phone automatically locked ho jata hai. Main 4 bar service centre ja chuka hun par fir bi koi solution nahi hua mere phone ka. Ik bar uno ne software laya hai ik bar uno ne is ka board change kiya hai. Kitni bar main service centre visit karu bahut preshan hun customer care se or service centre walo se. Ab or kya bolu last hope meri aape.
Thank you
Your mobile customer
Riyaj ali s/o niamat ali
Mobile no [protected]
Email i'd = er. Riyajali.[protected]@gmail.com

I have a samsung smart tv (Ua32eh4500) it was support youtube when i purchased still 2 months before but now the youtube not shown in smart hub and i get the error this application not available what i will do? Local service center people said your t. V is old one so we stopped support you will buy new one. How is possible? I don't know what i will do? I need need a remedy about this issue as soon as possible...

It is with ref. To the refrigerator by the name of customer name rohan bhasin model no. Samsung rt49k6338bs/tl (Refrigerator) bought on 14/09/2016 from sargam electronics (Preet vihar, new delhi). It is very sad to inform you that after making so many efforts by regular registering complaint about the improper working of my refrigerator, their is no improvement in the working condition of my refrigerator. The cooling of my refrigerator is
Very low even after changes of some major parts by your engineers (Three times). I have already made so many telephonic complaint to you from april and one written complaint last month. I already requested for the return or exchange of my refrigerator in my last complaint. I want a quick action as my warranty period will be over by 14/09/2017. It is my last request to you or otherwise i have to approach to consumer court. As being such a well known and trusted brand of india i expect cooperation from your company. Please take needed action as early as possible. Thanks

Samsung mobile company from new delhi kirari village i got a call for winning j7 prime mobile phone. Last day i get a courier from samsung company as i will order a samsung j7 prime mobile and i am paid my money but there is no mobile phone. Inside the box there is some others things like laxmi murti tortoise locket etc. And now how i am get it back mobile phone or money. Plz resolved as soon.

I purchased a new samsung washing machine during april 2017, the machine was generating lot of noise. I complained several times but they didn't delegate a person for service. At last when i called on 8th august they sent a person stating there is problem in the machine some bearing failure and they took the machine to their service centre on 11th aug 2017, even on 18th i have not received my machine. They say it's under observation. From 2 months am surviving without a washing machine.

My registered e. Mail id is [protected]@gmail.com.
Dear sir, my mobile discharge quickly, and when the time of charging, it’s take too time and also
There is very high heating issue and my mobile is hanging many times, and i went to the service
Centre they not answering properly, and they are doing very worst service, they are not customer
Friendly.. Due to my inconvenience i went to service centre at 06:05 pm, they not got my mobile
And not understood my situation.. My service centre not customer friendly,

My service centre located at puducherry it’s name tvs mobile,

‪@samsungmobilein visited four times to samsung service center and talked many times to customer cares still my samsung a9 pro problems unresolved... Only got mental harassment at service center rude behaviour of customer care and hopeless samsung... If really they wanna dissolve my issue pls call [protected].. I am prashant... No one is giving me service manger cell no... I am really harassed.. ‬

Mera mobaile ka display apke service centare me naya dala he 4 month huve or abhi display kharab bhi hogaya or bole koi jimedari nahi hamari aise bol rahehe barbar 5000rs kitna kharcha karneka please sir ap meri help kare or mene last time j7 ka disply service centre se dalvaya tha thabi bill bhi nai diya or mene abhi unse bola ki apne last time kabhi bill nai diya to vo log chilane lage bat karneki bilkul tamij nai he or bahar niklo aisa bola sir please ap meri help karo