Samsung India Complaints & Reviews

Aug 18, 2017

Updated by Suniti Gupta Your suggestion to deposit the device in service centre is embrassing as ealier it was deposited will not fetch the results My suggestion to you that arrange the battery for referred set than inform me to get it repaired from service centre since you have not specified that how much time it will take while arranging battery

Aug 21, 2017

Updated by Harshal Kumavat This issue is still outstanding

I'm still awaiting on the response

Can someone from Samsung get this issue escalated or assist me with the escalation email id or contact no to liaise with

Seems Samsung is not supporting to what u stated

Aug 21, 2017

Updated by Harshal Kumavat There is another email sent today
Please check and help

Dear Soniya & Samsung team

I have been communicated by you earlier that there would be an engineer visit again but it has not done yet. As requested I have also sent you the images of product but it's of no use. After that it was told to me by you that whatever you communicated to me on phone you will share that on email but still I'm awaiting for your reply

As discussed in our last telephonic conversation, Which is obviously something which I was trying to say from the day one of the issue

I have made it clear that it's fault with product itself and since it's under warranty I want to get it replaced by company. I am just wondering how can the inspection report is saying it was due to the misused. This is ridiculous how can you question someone's integrity without knowing him. We are using washing machine since 13 years now and we do know that how to take care of it. The person who came for inspection did confirmed that it's product issue by looking at the product destruction and since this is under warranty he will get it replaced assuring that the same issue will not accure again. Also I can see tiny pieces of glass fragments on the rubber washer on the door with this you can understand the impact how the glass was exploded and this is something not man made destruction. By the way my product is still under warranty and to add to this your representative was even kind enough to understand the issue and was ready to help with the replacement of product in warranty. I unfortunately don't have recording of it else I would have showed you how this request gets a turn. 

To reiterate here, we use this machine once a week and that too it is kept in a separate room. The machine wasn't on, it wasn't even plugged in. We could hear a strange noise. we looked around and discovered it was the washing machine door. It continued to crack and shatter in front of our eyes and at the midnight explosion happened. However, while cleaning a tiny little shard it did hurt my wife's hand but I have ignored that as it wasn't that serious issue. I think I should be taking an image of it anyways I'm common man and I know I can't just go against Samsung company by complaining against it as I will be no where stand. I am just trying to highlight here that

There can be a manufacturing defect

I'm not saying it could be an issue with all of the product but there can be a possibilities that out of 1000 pieces one of the piece can be faulty.

There is damaged to the entire glass door. you can still see that the broken particals are still there inside the rubber washer on door which I haven't cleanup yet.

This is the quality of product and unfortunately I'm the one suffering from it. We are fortunate enough to survive from it.

I have question to Samsung that what if there could be someone from my family around the washing machine at the time of explosion and if there was any medical emergency. Who would be hold responsible for this?
What if this issue happened with one of your family member, will you still be blaming to yourself that it is because of you, who have not taken appropriate care of product and it's all because of your misuse??

I do appreciate that I am using all product of Samsung - refrigerator, tv, mobile, home appliances and till now I did not have any complaint about it but unfortunately I have to say with this bad experience that I would never gonna buy any Samsung product onwards and will advise all of my relatives and friends never to go with Samsung. With this I think you should be understating how much frustrated I am. Initially with the response from mr Ajith and now with customer care. All are just trying to avoid my concern and show that how good they are in selling the product rather than resolving the issue.

I can't just accept what you are saying me to do as it is against my integrity and principles. I am writing because I live by certain principles and I appreciate if someone understand this then please someone from Samsung to take a step ahead and help me by resolving my issue

Bunty
[protected]

Dear Customer, service Order [protected] is pending for your confirmation. Please contact us on 180040-SAMSUNG[protected] for any assistance.

Your Samsung product request number is [protected]. Use this for any future reference at 180040-SAMSUNG[protected] Or track online at

Aug 21, 2017

Updated by Harshal Kumavat What do you mean by service id pending for my confirmation?? Which confirmation are you looking for??
If you get what I wrote in my email then you should be cleared enough to understand that I am waiting for the response from you. Please come and get the product/ part replace asap. I have all the documents warranty paper ready so if need I can give you the copy of it.

Aug 14, 2017

Updated by sandeep.r23 Got a call from SAMSUNG India Social Media Team (Mayank)
To no surprise, he said he cannot do anything about it.

Also, denied to share the escalation matrix. And quite blatantly said "Do whatever you want to"
Let's see how far it goes, since I would not stop escalating and spreading it around until it reaches the Sr Management.

I wonder why they even have escalations team in place when they can't even understand the issue.
All executives seem to be going their way and a consumer is made to accept whatever is best suited to SAMSUNG.

Apr 04, 2018

Updated by Rakesh Chintu Contact number : [protected]

Email : rakesh.[protected]@gmail.com

Sep 08, 2017

Updated by Ujjwal Palit After s week long discussion with the customer care executive they send a person who charged Rs.295.00 just for on and off the tv (no screw has been opened) and gave a estimate of Rs.16000.00 for repairing. After discussion with the customer care executive the same has been reduced to Rs.9000.00. But their will be no warrenty as they are giving the discount. Now my question is that after purchasing no service has been given by SAMSUNG. In this 3 years this TV Went to service centre for atleast 4 times. Not a single day it given us pleasure for having a SAMSUNG like brand LED TV. Which I have purchased by giving 27000. nearly another 3000 spent further in this BOX. I think SAMSUNG made their product for 1 year only. And before purchase a SAMSUNG LED TV once should bear in mind that fact. After my horrible experience with SAMSUNG LED I never recommend my near and dear relatives this brand.

Once again I state that I am not claiming a life time warrenty but atleast 3 to 5 years is not a bad demand.

Next week I will move to Consumer Forum to discuss my issue if they can help me in this worst situation.
They have a slogan "Jago grahok jago" See what happend their.

Oct 31, 2017

Updated by Ujjwal Palit Who marked it as Resolved. I did n't.

Jan 14, 2019

Updated by Ujjwal Palit I repaired the same TV by giving 3000 from outside. They demanded 16000 finally 9000 (without warranty) for repairing it.
Will never advice to anybody to purchase SAMSUNG LED TV.

Aug 19, 2017

Updated by [email protected] Dear sir i m a regular customer of samsung mobils because i think samsung is a best in mobiles . but still i m totally desappointed to samsung carere centers services
i m a last 10 year regular customer of samsung what this time brand service is too poor. I m purchase the brand new samsung s7 edge is date on 28/01/2017.After two or three months before my display is broken so i m replace that i n my cost not cpvered in warranty.
sir my issue is that the service center that name is( INS TALESHOP) is located in sonipat.Is repair mobile display actually im working a other city (ludhiana)
so i check that in after two or three days what the display is not working properly
so cantact your toll free number[protected] and login to my complete.and visit to our near samsung care center is located KRISHNA MANDIR LUDHIANA.
The care center name is MOBILE SOLUTION.The service center boy check that my handset and he tell me that. our previous service center not close my call . He tell me that something is RR not close by previous service center sonipat.and ludhiana service center tell me that plz visit again to SONIPAT SERVICE CENTER .But that is not possible to me because is totally to 250km distance inmy home. That problem is starting 10/07/2017 to till date .but not solution in till date. I m totally disapointed to your services . At last i m visit all care centers in ludhiana but no body can help me .At last i was send my phone to again sonipat care center is name is (INS TELESHOP) TO COURIER BY DTDC .The docat number is D35877735. AND PLEASE TELL ME THAT WHAT IS (RR).
And tell me one thing my display cost is pay to samsung company not care center
because my thing is company is too better other outlets but thats my wrong thing
the other outletsv is better then company im totally disapointe and i m not telling and suggested to some one to purchase samsung any brand because its service is too poor and diapointing.
But after your poor services i m purchasing your brand new S8 samsung MOBILE PHONE .But my previous mobile phone is on warranty what after your poorr services is cost is totally lost . so please return S7 EDGE COST .
For your kind information my regester mobile number is [protected] is regester ''on my both mobile handsets so please check that because i m not bluf[censored] to want any advantage .

Please as good coustmer i want a revart on this mail . otherwise i m taking other steps in social media and go away to consumer court . so please force me to that i m taking that steps . thats my first and last mail.

Thanks/Regards

Aug 21, 2017

Updated by virag777 પ્રિય સર
વિષય - સેમસંગ મોબાઈલ બ્લાસ્ટ અંગે

સર અમને સોમસુંગ તરફ થી કોઈ જવાબ હજુ સુધી આવીયો નથી, અને સેમસંગ કેર આનંદ તરફ થી મને એવું જાણવામાં આવ્યુ કે તમારી કમ્પ્લેઇન્ટ નું કઈ થઇ શકે તેમ નથી એવો લેટર મારા ઘરે પોસ્ટ દ્વારા મોકલવામાં આવીયો તે અંગે મેં સેમસંગ કેર ટોલ ફ્રી નંબર પર કોલ કર્યો તો મને કહેવામાં આવ્યુ કે તમારો કેસ અમારા અધિકારી પાસે છે,
બીજી વાત એ છે કે આજ થી 3 દિવેસ પેલા સેમસંગ કેર આણંદ માંથી મને જાણવામાં આવે છે કે તમારા પર લેટર સેમસંગ હેડ ઓફિસે પર થી આવશે પણ લેટર આણંદ સેમસંગ કેર માંથી આયો અને તેમાં મને જાણવામાં આવ્યું કે તમારા મોબાઈલ નું કઈ થઇ શકે તેમ નથી, તે અંગે મેં સેમસંગ કેર આણંદ કોલ કરીયો ( [protected]) તો મને કે છે કે મોબાઈલ નું કઈ થશે નઈ તમારે જે કરવું હુંય તે કરો. અને લેટર અંગે પૂછ્યું કે તમે મને લેટર મોકલીયો તો પછી જૂઠું કેમ કીધી કે સેમસંગ હેડ ઓફિસે થી લેટર આવશે।

પ્રિય સાહેબ તમને વિનંતી કરું છું કે આના માટે હું શુ કરી શકું મારે આગળ લીગલ પ્રોસ્સેસ કરવી છે સેમસંગ કેર વાળા જૂઠું બોલે છે. તેમની સર્વિસ ખરાબ છે ગ્રાહક જોડે પણ સરખી રીતે વાત કરવામાં આવતી નથી અને સેમસંગ તરફ થી મને કોઈ જવાબ નથી મળિયો।

તમારો વિશ્વાસુ
વિરાગ પંચાલ

Aug 21, 2017

Updated by virag777 Dear Sir,

Please inform me to how to legal process in anand grahak suraksha anand office, in this meter show to public and news paper.