Samsung India Complaints & Reviews

Respectd sir /madammy product is ready still there saying to wait store manager will come by 11ambut u r working hours 10am, this not the service no value for customer timing, why they will not give me on time why they are waiting we have also some work we r also doing job we have to reach on time please or else mentioned timing for collection no one is giving answer properly very bad service

Dear concern,
I have purchased samsung refrigerator in 2012, model no. Rt3234tabsu/tl/2012. Last monthjuly 2017 i had this cooling problem with the refrigerator & called up the service guy from samsung service centre. Mr. Arjun kumar from samsung okla phase 2 delhi service centre came & advised ua to fill gas in the refrigerator & charged 1500 rs for filling it, he visited us at least 4-5 times but there is no improvement in the cooling of the refrigerator. Then i called up at the service center again n there was another person named mr zulfiqar from okhla phas2 office again sent by samsung service team & according to him the censor of the refrigerator was not working n changed the same in his second visit. But the condition hasn't changed. The cooling problem has not been resolved till date.. We are facing lot of problem n harassment from samsung team.
Request to pls get the problem resolved asap or else i will have to take legal action against the team.

Regards,
Gagan khurana
Cell no. [protected]

Please sir can you teach them a lesson...
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I purchased a samsung led tv ua40k5570au from pai international showroom, bangalore on 17th march of 2017. We shifted to new house and while shifting our tv frame was misaligned on the right side and got cracked on left upper corner by mishandling but tv was working fine, there was no defect in picture quality and also audio. As my family decided to wall mount the tv they sent me the picture of the frame misaligned on 10th of august, i was afraid will this miss alignment causes any issues to tv if wall mounted, so i asked my wife to get estimation for replacing the frame, when my wife called r - logic service center on 12th august, they said display panel will cost 27000 rupees, she replied them, we don't need display only the frame is damaged. But he was not ready to listen, without seeing our tv he decided himself that display need to replace. She said since tv is working fine just do the wall mount. Then they said they will send technician. After a while she received the message that service engineer mr. Pandurang has been assigned for your request number [protected], but mr. Pandurang sent a technician called ajith for the wall mount, when ajith came my wife asked if he can align the frame, he acted like aligning it, it just needed a gentle push from backside to align, since i am in dubai and my wife afraid to attend it, we called these irresponsible and fraud people for the paid help. They asked 1500 rupees to do the wall mount.
Any tv back cover will have screws but this gentleman used a screw driver and he targeted correctly at the bottom center of the tv back cover and made a hole by breaking the cover, and cracking noise heard from tv as my wife said, he switched on the tv to confirm whether he successfully damaged it or not, and applause he did it well, he gave my wife a number just call this number he will repair it but he will charge you a small amount, when we seen the phone number he gave it was surprisingly none other than mr. Pandurang the service engineer of r-logic technology. I was shocked when i heard this from my wife.
Myself from dubai called service center and mr. Srinivas k attended the call and he said your wife asked estimation for display and my technician confirmed ur display is broken, he (Ajith) even didn't touched your tv, so we can't do anything. When i said she didn't asked for display she asked for the frame which was miss aligned, he replied frame and display are all one and the same, i was speaking so politely but he started rising and rude, when i asked he provided his email id and i forwarded the pictures my wife sent me on 10th of august and also the pictures after he damaged it. Even the photos were sent in whats app so picture title is the date of sent, it clearly justifies that on 10th of august my tv was good.
He still argued that picture you sent is not of full screen, ok but the lines which occurred after you people damaged are on the same place or area which my pictures are covered. He was not at all interested to take my complaint and replied so rudely,
I am also working in reputed service center, i am attending customers from multi nationalities. I know what is customer care and how to behave with customers, i am really shocked to see people representing the worlds best brand.
I could have bring tv from dubai with cheaper price of the same brand and model, only to get better and safe service i purchased in india, but people like srinivas, pandurang and ajith the r - logic technology team have shown how worse the service center can be.
In spite of several mails i didn't got a single reply mr. Srinivas he just ignored all my queries. Ajith was well instructed from service center to do so and he did it well, since a lady (My wife) is handling the case it was so easy for them to finish the task.

I believe ajith has damaged lvds cable or the control board not the display, these people are intended to bill for display and repair or replace cable or control board and make easy money. They closed ticket as not approved by customer. Without even checking the tv they are asking approval of 27000 plus labor charge that too after damaging it. Repairing a faulty product is called service center. Damaging the good product and demanding money for repairing the same is called robbery. Behaving polite doesn't mean that we are helpless.

I believe samsung india customer care will take action and justify my issue.
I need not to pay for an authorized service center mistake or trap. I demand free repair of my led display, i am least bothered about my tv frame since even after the frame was damaged my tv was working perfect.
You can see the pictures attached before and after the damage, my photos which are taken before damage are not of full screen but it has covered exactly or more than the space where the lines happened after he damaged it.

Please kindly provide me the proper response why your authorised service dealer take my mobile category under out of warranty. They blaming me by means of water droplet going inside but it would not place my mobile in water it was working good all the function only i am complaint about my headset port not working properly. Then they open my phone and show me that some shortage inside happen it will not comes under warranty they telling story i want to pay for service charges, spare changing cost also nice story and why samsung gives warranty why blaming the customers my bill number [protected]

Hi,

I have give my samsung a8 mobile which is under warranty to the service center hasitha cell plaza mobile at palakollu on 25/07/2017.

Till date i havent recevied my mobile, further to this hasitha mobile center woner is speaking very rudely and saying that he will hand over the mobile when ever he receive parts from the company.

I still cant understand how this people can say that answer to me after 28 days

How a mnc company like samsung are not following any rules and regulation for issuing service center to un discipline organisations

I bought j7 max mobile on 12/08/2017 from relience digital. After few days speaker not working. Customer care said parts not available. As they said withing 14 days phone will be replaced but i am not getting any phone. So, please look into this matter and take necessary step as soon as possible. My job sheet no-[protected].
Thanks
Animesh chatterjee
Mob-[protected]

Dear samsung team,

We have three time repair my refrigerator but problem still same
One time repair in warranty and two time o/w repair (Chargeabal)
Last time i have rcv. My refrigerator on 3.8.2017 from your service center but after few times same problem face
I ll waiting for your response otherwise i ll take a legal action on your company

My mobile no.[protected]

We have received your letter in which you have wrongly mentioned our led tv as washing machine and u denied to replace our tv. So now we are really fed up with samsung because you are not solving our genuine problem, our tv is defective from the day one and u tortured us with frequent visits and repairing our brand new tv but still it's not working. Nobody wants to buy a defective set. So, finally we are going in consumer court for justice since you are not solving out genuine problem.

I am rishi agrawal, i own a samsung a8 mobile phone and was fed up with the low batter back-up of the phone. So i raised a request for battery replacement at the samsung service center, jaipur (Ablaze communication).. I was charged rs 1250 upfront, but was told to wait for the call to come once they have the part available... After a month i did not receive any call and when i visited service center then was told that i need to further wait because my part has gone back... When i made noise about the issue, they agreed to replace the battery with someone else's battery and after the replacement i was asked for rs 500 more in the name of gst changes... I asked for explanation, which they could not, but negotiated to pay rs 300 instead.

After all this, i ended up paying total of rs 1550, but the batter back-up did not improve even for 1 minute and i have still charge my phone some 3-4 times a day.

I approached their call center thru live chat mode and was always told that i would receive the call back to discuss the issue, and got the call back as well, but was told that service center owner will call me back to resolve, which never happened.

I am expecting the resolution and compensation for my mental dissatisfaction and frustration.

Reference no: [protected], [protected], [protected]

I have samsung s7 edge mobile phone. My phone is ensured with apps u need. The problem is my phone screen got damaged. I was holding my phone in hand and suddenly it got stuck by table. By this accident my phone screen is damaged. A spot is appeared on screen. But touch is still working. Small part of screen is damaged only. Now i want to replace my phone's screen. Kindly processed my request as fast as possible because i had only one phone.

I purchased the tv last year on 18th and was told by the dealer to contact him for any issues with the tv. Coincidentally my tv got a small vertical thin line on the tv on 17th this year[protected]. So i contacted the dealer who told that he would look after and send the samsung repair guy. That guy came on[protected] and asked to call customer service saying that its out of warranty and would need to replacr the whole display costing 14k. I had reported the issue on 18th but they are not accepting and helping or making any exception. I took me two days on the call to contact the supervisor for help but even he was unhelpful. The agents promised me call back 3 times but nobody called for 2 days and later i had to stay connected for 45 mins to get transfered to the supervisor who was not helpful. The ref id of my contact with samsung is [protected]. Samsung service is cheat as i spend 38k for the tv and within 1 year i had to spend 13k again and samsung would not help for repair at all. They just make excuses instead of helping even though they can. I would like to escslate this to the highest point of authority. Please help me as i cant pay 13 again... I brought this tv on instalment which completed few months back and i am being asked to pay again. Please help me.

Hi my name is afroz affan and i have faced the same problem with my j5 prime model its been 12 months i purchased the phone and now the battery has bulged from inside making my phone a curvy one in the middle its become fat and when i went to the service centre they said it would cost me around 7.5 k for the repair.. I dont understand if it would blast and this incident happend in the night when my phn was just beside me i woke seeing my phn as a fat and broken lcd.. I am confused what to do about this phone see i want to go to the court if no action is taken by samsung india. The thing is we are buying phones where they can blast and explode.

Hello sir,
My name is yash raj and i bought a s7 edge but after months the screen was scratched and got broken so i sent it to samsung service centre for repair but after it came by repairing the screen was fully functional but it was having scratches and also dents in edges. Sir but from before i was only 2, 3 minor scratches and not a single dent but now i am have many big scratches with many dents.

My new samsung phone was not working properly so today (22.08.17) i was went to samsung service center located at diamondharbour, south 24 pgs, west bnegal at 5:30 pm. But representative was diaagree to accept my complain. As per him after 5pm no complain cannot proceed from service center and it is rule by company. But at the main entrance of the service center office time mentioning from 10am to 7 pm. So, i think representative create his own rule.

I have purchased a9 pro 2 months back which is not working right now... And when i consulted the service centre and i even call to toll free n0. They are saying that its a physical damage but i have never dropped the phone... Still they are blaming me for that defect piece... Its really disappointing and i am never gonna buy any product from this company again... When you dont care about your customers why the hell you guys promise about services and warranty...

Visited one of the service centre for repairing rediculously represented himself to entertain: such a ill mannered staff to respond, feels like does made a fault by investing in samsung to buy s7 edge. As he is trying to make me know about his 10 years of market service.

Please should look upon this matter else it will be a disrespect to customers& will be a questionable image for brand like samsung.
Seriously feelslike ashamed to such kind of behaviour.


Komal service centre : sikar pincode 332001

Employee name : mr brijesh sharma.

Its been less than a month since i had purchased samsung galaxy s8, i got a scratch on the screen just keeping the phone in the pocket. Having the latest gorilla glass which is supposed to be scratch resistant. When i contacted the customer care, they refused to answer regarding the scratch resistant property and said they wont be able to help with the defect in quality of the product. After the visit to service center i tried calling the customer care, after explaining the problem, i was promised a call back but no one called aback. I tried to chat through their website portal but the customer care executive stopped replying after asking about the scratch resistant property.

Respected sir/madam
I have a samsung level u
Purchased on 2-8 — 17
Stoped working after 3 weeks
I have given the item to sevice centre in good condition on 21-08-17 at 2.30 pm
Today[protected] i received a call from samsung service centre and they are telling that the product is damaged so it wil not cover under warranty
On[protected] the guy sitting in the reception checked the product and put the jobsheet
That time there is no damage in the product
Now they are telling that the product is damaged
Hope you will take decision regarding this
I have attached the job sheet for more clarification

Dear team,

I had given curved tv 55' for repair at an authorized service centre of samsung at thrissur (Attached the copy of receipt)
When given the audio was working, display was not there, tv was in working condition.
Being an international tv purchased from switzerland it was mandatory to use with stabilizer inspite of informing the service centre people plugged it directly and turned it on, i could see smoke coming from it. Till that moment tv was working fine.
Later they said it will be ok if replaced with a part, later they dragged the matter stating that there is some part to be replaced and it should come from abroad.
I waited for 1 month and again they said there is another part to be replaced. Recently they are saying the part is not available and the tv cannot be repaired,

I am very sure the tv was having only a simple problem of display which would have been repaired if replaced.

The improper handling of the service centre has damaged the tv.
I need a solution to this, either it should be repaired or replaced or refund for the same.

Attached is the receipt given by the service centre, for your perusal, you may contact them, and give me a resolution.

Samsung customer care complaint ref. No. [protected]

Thanking you,
Joby k. G
[protected]