Samsung India Complaints & Reviews

I have purchases a new phone on 18 aug 2017, but their is some problem in screen, it is not functioning properly we click on whats app and phone opens facebook and like that.
When i visited samsung galary they are saying their is one scratch and due to which they can not replace my phone.

When we purchase a samsung phone we do not expect that it will become unresponsive on one scratch.

With such brands we have some expectations and this simply loses our confidence on it...

If their is a scratch on ring of it how can they say that it will damage the screen...

Please help as after buying a phone of 25000 we can not take this that phone is repaired in days.
I want a replacement of it...

My no. Is [protected]

Dear team,

This is regarding my complaint no. 17082751 lodged with toll free no.[protected] on 27.08.2017. The call was answered by mr vikas.

Complaint was related to my samsung refrigerator (Inverter – double door), no cooling from last one week. Technician mr. Raju (Cell no.[protected] from diva) visited my residence and in seconds he confirmed that there is gas choke up and leakage problem. The price for refilling the gas and gas filter was inr 1500. As we purchased two refrigerator the other one also developed the similar problem last month and gas was refilled for inr 1200. Hence we requested to get this done at same cost, which was refused and finally we agreed that get it refilled at inr 1500.

Raju collected his visit fees of inr 350 and assured that he will come today and get the gas refilling done.

To surprise, he never came and when i called he told that gas is not available and i should speak to toll free number again. When i called toll free no. And spoke to mr. Vikas it was told that my complaint was cancelled (Which is not known to me). This is cheating from a reputed service provider like you and feel senior should look into the issue.

Also, to our problems it was told that we should not buy this type of refrigerators as most of them has the similar problem and known issue.

My only request you to send a good technician and get the problem fixed by tomorrow.

Reachable on [protected].

Thanks and regards

Rao

It is therefore requested to your good self once again through email that i have registered thrice a complaint in your costumer care office. The complaint no for first time was [protected]. Second time complaint no was [protected] and third time complaint no is [protected] but till date no response is give neither your service engineers visit in my home to check the led tv. I received the message that the service engineer will visit to your home, the name mentioned in message of service engineer was rajinder mob no [protected]. I call him but he told me that i will come to check the led but he did no visit and check the led in my home. I once again call him and he told me that if the costumer executive call you, you should told them that the engineer visited and checked the led tv of 40inches. It is there fore i want to bring into your notice that such type of engineers you have appointed and they are going to destroy the name of company. It is therefore requested to you that please sought out the problem of my led tv and take action against your service engineers. They are not visiting nor giving best services to your costumers. My led tv is in guaranty period now. If you will not resolve this issue, i will file the case against you in the consumer court.

I have a same problem model led tv and purchased in 3 jul 2017 for 50k. And before two days in running condition its video output / display stopped working and only audio is working. After checking at samsung service center, they said its led panel damaged so you have to replace it & it will cost me for 22080/-
So this is really faulty slot of samsung which stops working with out guaranteed useful life of device. So please make a group of member and fight for right. Please contact to make a group -[protected]

This is a repeat complaint. I had purchased two samsung inverter design acs in 2014. However, after sometime, both the acs started malfunctioning. I have to put in requests every few months to get the them repaired. Last time, after putting the complaint on this forum, one of the seniors got in touch with me and assured me that in case the issue persisted, they would help me out. However, even after emails and calls to that concerned senior, there is no response. Also, i contacted the customer care team and to my surprise, no senior team members were available to take my call. The customer care team sent an engineer who said that there is gas leak. He repaired it and with 12 hrs the ac has again stopped working. This is absolutely crappy service from a brand like samsung. I am regretting my decision to by two such costly acs.

I ordered a powerbank, a pendrive 64gb, a memory card 64 gb in which i didnt receive pendrive, memory card was dummy and power bank not useful when i received this product, powerbank charged my mobile and next day it is not charging any mobile. Now u tell me what to do and how to return your product. Resolve my problem or else i m thinking of going to the police...

Hi team,

We have ordered samsung led 24h4003 sf hd ready on 3rd of april 2017 from www.amazon.com. it was delivered to us on 7th of april 2017.

We did not check as we want to gift it to other person. We sent it as a gift, they called samsung team for installation on 5th of may 2017 and found that tv is not working.

Technician said it is a socket issue, they asked us to contact amazon team. We called up your team and placed the issue but they come up with a reply that return window is already closed and you need to ask company for replacement.

We go back to samsung team, another technician came to replace a socket and found that screen is broken but nothing is visible from outside.

However, same has been escalated to samsung senior management team and another technicians came to check and provided us final report on 31st of may.

We get back to amazon several times but didn't get required response as the return window was expired.

After all these back and forth we have not got any solution to this issue.
Response required - replacement of this product.


Emails are attached below for your reference.

Regards,
Sakshi

A9 pro is a high ended device but still its not getting nougat update i am waiting since 7 months to upgrade marshmallow to nougat
Everyone knows samsung is greater then other brands but samsung is too far from other brands in upgrading operating system
A9 pro is not even getting security updates
What can i do now
Now im thinking to go with moto or lg
I will wait till end of august then after i am going drop samsung and go with moto or lg.

Dear sir,

I got an issue with my mobile screen and have given my mobile at samsung service center at patamata. They have fixed with a new screen. They charged me for inr 5, 200 on 2nd jun'17.

However, the screen issue repeated again before even 3 months and it is not working.
I visited service center in hyderabad and understood that vijayawada service center team has fixed a deficient screen. Moreover they have cancelled my ticket and not shown in system about the said repair

I had bought this device s7 edge duos from qatar while i was working there.in span of 8 months i had started to encounter same problem such as freezing and restarting by itself. I came back to india for good inorder to rectify the problem with the device. I gave the phone to authorised service center located in my honetown thereafter the problem start to persists come back. Well now i count on my decision of switching apple to samsung

As a customer we expect a lot from you in return. Samsung looking forward to your solution

Dear samsung team,.
This email is in regards to the ac servicing happened in the month of march 15th.ac refiling has been done by the team from samsung.

The ac has been used only for 2months. Recently have switched on the ac now there is no cooling. Post then i have called the samsung team. Now they say have to refill as the gas has been leaked. This has to be taken up by the company as being a customer. This is not be proper serviced and now non of the service team is not reverted now.
The customer service engineer - mohd saber
[protected]
Samsung complain number - [protected].

Hi
Today (27th august 2017 - sunday), hi tech solution refused to accept my faulty mobile around 3.39. And i have been informed by the attendee that service centre is closed by 3.00 pm.

Before coming to service centrei have called them and checked for availability. But they refuse to accept the mobile requested mr to reach them on monday.

Please do the necessary action for degrading samsung brand.

With reference to my repeated service requests from 20/07/2017 service request number [protected] dated 20/072014 second job number for the same issue [protected] dated 03/08/2017 and third job [protected] dated 12/08/2017. Today (On 25/08/2017) again i have received sms and call that states about the repair status of my samsung on 7 mobile with serial number rz8j20wmnga.

Already this issue is with consumer rights cell and i have to inform you that i have filed the case to get replacement for this mobile or for full refund. As per the instruction from consumer rights cell i cannot receive that mobile. So i must need to get replacement or refund only and i am not wants that mobile in the worst condition now.

1) due to your improper handling and substandard service this mobile has got scratches/physical damage can seen including the screen. While submitting the phone i have given the phone with hardened glass screen guard and leather case. (Leather case returned). It must be in the same physical condition while submitted on 20/08/2017.

2) on your previous mail it is mentioned after the last submission of my mobile you people has not done any service on it. That means jumbo electronics is simply cheating me and samsung india ltd.
I have submitted my mobile last time on 10/08/2017 ; 17:52:15 on the same job number of [protected] and on it it is clearly mentioned that 4g lte is not working (Refer the attachment). On 12/08/2017 jumbo electronics has opened a new job with reference number [protected] and mrs, dency informed me that after two days of checking the mobile have issues on 4g lte and proper signal is not getting. Due to this opening a new job.
As per your email message; your people has not done any service after 10/08/2017 ; 17:52:15. Then how you people can promise that the signal issue is cleared. Or it is get cleared automatically?

More over that job has been cancelled by jumbo electronics on 23/08/2016. Without informing me.

From 20/08/2017 to 25/08/2017; during 37 days i have visited 8 times on your service center to get clear the same issue and again you people are calling and trying to make me fool with fake repair status. So i cannot suffer this mental torture any more. You people are forcing me for further legal actions. I must need replacement or refund only. I cannot compromise with your foul plays.

Mene dinak 25.06.2017 ko ek samsung mobile model gt-313 khandelwal gallery aonla distt bareilly up s 1990. Price m karida tha. Mobile khiride hue lagbhag 2 maha ka samay bita h mobile k paid va colour kharab ho gaya h mere duwara mobile ki shikayat khandelwal gallery aonla s ki to unhone kaha ishme hum kuch nhi kr sakte jo kuch bhi shikayat h samsung company ko bolo jabki humara mobile abhi gurrante pereiod m h kisi bhi tarike ki kharabi ane par company ko mobile vadal kar dena ushke jimmedari hai. Ata apse piratna h ki shighrh s shighrh mobile ko dikhawa kar vadal vaya jaye agar kisi pirakar ki koi karaye vahi apke dwara nhi ki jati hai to mai ish pirkaran ko upbhokkata from k samaksh pirustut krunga jiske harcha kharcha ki jimmedari company ki hogi.
M. S qureshi. Moh ganj qureshiyan aonla bareilly up 243301
Mobile no [protected] bill 1597 purchaseing date 25.06.2017

I have purchase samsang s7eadge from
Dubai 27/12/17
I usage 4 month after screen light aumatic off and on i think some small problem but some time suddenly my hand out phone back side glass crack phone also working 2 days but screen not reflect any no so i go samsang gelearry goregaon west 1 girl in counter she see my phone and saying me rs177 charges i saying ok she saying again not reflect any no total cost 18000
Wich tipe international warranty i not under stand very big brand and my phone value about 53000 she said me repair cost in 18000 why billing and box also print international warranty
Plz send me help
Send some big samsang ceo and officer mail id and cell no i want talk direct
Balu jain
[protected]

Dear sir/madam,
This is to bring to your kind notice that :

I purchased samsung a7 during the month of september 2016. Last week i had a complaint with my phone for the display problem. My husband took the phone to the nearby service centre in indiranagar and they told the display is broken. After checking the phone they told it will cost around 5k, we requested for discount because of our financial condition and they told they will try. They checked the phone and sent us a report (Attached for your kind reference).

Again i received a call from the showroom on 19.08.2017 that the charging port is gone and i have to pay nearly 10k. I don't understand what did the service centre team do while checking. If there was a problem with the port then why they sent a wrong report. And more over my phone was charging well even when the display was not function. The touch screen functions on the top and back buttons were working fine.

My brother works for the law, i have discussed with him clearly about the issue and understood that the team is trying to loot us just because i have a phone that costs 30k. But i would like to tell them that i am still paying emi for the phone.

Also, i would like to bring to your kind information that the indiranagar team is trying to spoil your brand, their attitude is so bad towards the customer. This is not only my opinion but my known people as well as the customers waiting at the centre. Their rude behaviour and anger is like we are spoiling their valuable time of chit chatting. We get irritated because our phone is in problem but your team instead of convincing shouts and screams at us for giving an explanation, when we ask them to transfer the call, they tell the manager is busy, laughing between each other, the next second gone out, and ends up telling talk to me other wise disconnects the call.

Is this the way you treat your customer, i and few of my family members use samsung phone from quite a long time, i never thought this is how it is.in fact last december all of a sudden smoke started coming out of the charging point, i was at kerala and they serviced my phone for free of cost. I never updated on my social media that samsung phone is burning because i thought its an electronic item and this happens and i trusted. Now this is intolerable, the team is trying to loot us and play around with our money, is it because of any commission they get for charging us more.

The team has insulted my husband very badly and he is come to a point where he is calling all his friends and updating this and shouting at me that he will go to any showroom he finds everyday and tell people about the service. Because of your team people think the brand is at stake.

I am ready to pay certain amount for the damage but not for all this for which i am not responsible. And if this repeats i will go to any extent even take the law for help for talking so rudely to my husband. If you cant help me then i dont need your phone too, and i will ensure none in my circle opt for this kind of phone where customers problems are not sorted out but are being treated badly and charging money even for that.

I hope atleast this will help us sort the problem and support us. End of the day we are your customers who buy phone on your trust. Even after hearing a lot of complaints i took this phone because of my trust on the brand. I hope it will not go waste. Looking forward for your kind support on the same.

Thanking you,
Anusuya r
[protected]

My phone stopped to charge today
The service center claimed that motherbord would have to be repaired
These are blooldy false statements and my warranty period is also left (3months are still due).
I want it to be repaired as soon as possible or provide me claim for that
Ashamed of samsung services and its device as well
The customer center also talked very badly to us. They abused us as well
I want an immediate decision

I have puchased smart samsung tv 48 inchs with no ua48h6800arlxl-panal on 02/10/2014. But since 3 weeks my tv display is not working. I have lodged complaint through samsung toll free number and a man from samsung service center tirupati came and said that some t-board problem and he will rectify with in 6 days. Now already 20 days over but no body responding not even lifting my phone and even i made complaint to senior manager of service even he is not responding. Samsung is most worst company regarding service. While promoting they will say that service center is at our doorstep now they are not even supporting us and cheating us

T narendra prasad
Ph [protected]

I have samsung galaxy j7 prime.
It was having problem in screen so i submited my smartphone to service center. I submited on 22/08/2017 on 23/08/2017 i recieved sms from comapany that your phone has been repaired when i visited there they told me the the phone has been not repaired yet. Then when i got my phone back it was having same problem of screen again. So i again submited the phone on 25/08/2017 they told me that it will be done soon. I have called service center twice but they are not replying properly. I called in comapny for this they told me u will get an call back from higger officer but still i did'nt get call. This company is totally fulling me please help..

Respected sir, we bought a samsung refregerator model number : rt26fajsalx/tl, 3 years before.. Now its not running... We complained in the showroom where we bought. One guy came and checked our refregerator... Then told that he will bring some board and check it again... And he left... Till now he didn'e come... We called him again but he said nw that he still didn;t receive that board to check... So many things n vegetables getting spoil without refregeratoe... So kindly do me a favour

Our mob no : +[protected]
Email id : [protected]@gmail.com