Samsung India Complaints & Reviews

Sir humne ki bar customer care se bat ki lekin customer care or service center humari help ni kr rha hai jis se hume jyada problem ho rha hai humar samsung ka ac hai jo ki 14 july 2012 mai purchase kiya or uska compressor kharab ho gya jiska vality company ke rules ke according 5 saal hai jo maine complaint kiya tha wo under waranty period main tha 13 july 2017product request number is [protected] hai jiska abhi tak koi samadhan ni hua contact persion mr akash samsung service center jhansi hello [protected].

Had a problem with my ac in the month of march, 2017, called samsung call center they took 10 days to send the service guy to our home. There the service center did diagnosed that there is no cooling gas and later said the condensor coil is the issue and they did replaced and the total bill was rs 8405 (Eight thousand four hundred and five rupees) and said there is a guarantee of about 6 months, and in less than 2 months ac broke again no cool air was coming. We called the samsung call center and they arranged the service guy after 10 days. They took the ac unit to the workshop and said they will bring it back in 2-3 days but they did not. Had to call them multiple times every day for a month (Not sure what they did for one month). Finally they returned after a month but never installed and they said its again the coil issue and i need to pay some amount again. The service center said when i did the initial repair that 6 months warranty will be there the changed parts but now why am being charged for that they did not answered and left saying they will come back with bill tomorrow and do the installation. And its been a more than a month now, we call the service center so many times now they even blocked our numbers, called samsung call center many times only response i get is "we will intimate the service center and they will call and install the ac by today itself on high priority", even after so much difficulty spoke to the supervisor and heard the same response from him. When tried connecting to the supervisor again he never calls back or the customer care representative will say supervisor is busy he will call you back, but never does.

Why the call center is taking some much time every time to arrange someone to check if there is some issue with ac?
Why the service center is taking so much time to fix the ac?
Why he wants to charge again for the condenser coil, if it is under warranty? When the coil was changed recently what problem it gave?
Why the call center is taking so much time to have my ac installed? If you cannot why there is a stupid rule saying only "authorized service center should install or warranty will be void"?
Why the supervisor do not respond/call back even though requested for multiple times?
Is my ac really fixed? Or is it just dumped at my home as it is?
Why the service guy did not gave any receipt when they got back the ac?
Does samsung have only one authorized dealer in the entire hyderabad area?
If you cannot fix it then please refund the money, will buy something better than samsung which cares for the customer.

Thanks,
Sainath ([protected])

My refrigerator is not functioning well (Its not cooling properly inspite of running for 24 hours) from past a month. I am continuously calling the customer care from 27 july 2017 and till today (21 august 2017) we didn't receive any person come to home and have a look after the problem of refrigerator.
Due to non availability of refrigerator we are facing many problems like no ice, no cold water, no fresh fruits and articles etc.
I want you
I want you to take strict action against them.
Description :-
Rff samsung rt29jsmsapz
Thank you
Raju sharma

Sir
I purchased a samsung galaxy s8+ by pre booking through one of your authorised outlet at silchar, cachar, assam. Bm squarre. But i did not receive my wireless charger. I didn't receive any satisfactory response from galaxy team also after submitting all the documents they asked for.

Lastly, i submitted a complaint giving details in this forum on 19-07-17. Your outlet, bm squarre called me to submit my galaxy app to you for solving the problem. I submitted my galaxy app on 24-07-17 through them. Till date no response from your side.

Just now, when i recheck the complaint of 19th july 17 surprisingly, it was remarked as resolved.

I have not been bothered about your free wireless charger but your attitude and mind set. If i am correct that l have been tricked by obliging to send my my galaxy app, then i pity for you.

If people like you continue to serve, then in my humble opinion, you can sink not only the samsung company but also it's parent country ie south korea.
Jai hind.
Yours faithfully
Ng. Surendra singh.

Rajendra sawant submitted s7 edge mobile at service center.
As samsung says s7 edge is water resistance then how there service provider disallows warranty because of liquid content found & if it is so why samsung says u can use in water in there advertisement.

Service request [protected]
Docket no [protected] dtd 19.08.17 and call back on 20.08.17

I bought a samsung s7edge on 9th feb 2017 at pai inteenational, ashok nagar branch. I was goven a 1 yr warranty replacement on the screen by the company. Now when my screwn is broken and when i went to pai they ssay that the executive who sold us the phone has left the company and in a very rude way said they are not responsible for his words and the offer was only till jan 10th wherein i bought it after a month... Then why did they said that they have this offer on feb 9th also... Who is responsible for my phn now

I have purchased j5 prime galaxy 5 months ago but i face to many problems like two time screen will shut off after that i visit service center at ludhiana near krishna mandir model town they said we update the softawre next time same prblm i face within in one month they said remove all apps from phone so i put question is it normal phone after i spent 15000 thousand on this product not use any app... Other no i face problm of back button and home button not working after restart it will work.. I request to samsung kindly do needful result to me as soon as possible i want to replace my handset.

I bought new samsung galaxy j7 pro. I found problem in touch. I told this issue to the dealer but he said that it has no issue. On the second day, due to small pressure screen does not blink. I went to the dealer and told the issue. Now he is not letting me the replacement of the phone and it's replacement procedure within 15 days. So i request you to make me a replacement of the phone.

- i’ve purchased a samsung refrigerator in the month of april 2017 from vijay sales, ghdobunder road thane. (Vijay sales invoice no. 190-bwg04-17sifpawuf dated 4/04/2017 model rt28k3343r2).
- from the starting only, we were noticing that the refrigerator remains off for about 5-6 hours & then starts working for 1-2 hours & again gets off. Due to this, the cooling was not continuous & the food started getting spoiled in overnight & even my wife & son got food poisoning after eating the refrigerated food.
- when we called the samsung technician, he tried to close the matter by saying that this is new technology where the refrigerator get automatically defrost, however it is not the case as actually the refrigerator remains off most of the time..
- we’ve done enormous follow ups with the dealer m/s vijay sales, but their response & service is pathetic as they’ve not turned up anytime.
- later, on writing at the ceo’s desk email on samsung website a senior technician was sent. He diagnosed & identified that one part (Pcb) which is responsible for regulating the compressor is not working properly & need to be changed. After few days, he changed this part & assured that now the device will work properly.. But there was no improvement in the performance of the device.
- so, i again complained & after enormous follow ups, again the senior technician visited & then again identified the temperature sensor as the faulty part & told that it need to be replaced.. He again came back after few days & replaced the sensor..
- even after this, there is no improvement in the device working & it still goes off for 1-1.5 hours at least 6-7 times in a day & even after not so hot climate presently, we are feeling the food items are getting effected due to insufficient cooling... Moreover, why any newly bought refrigerator would require so much replacement of critical parts???
- it seems that there is some major manufacturing defect in the device, which the samsung team is not ready to accept & as a customer, i am getting suffered continuously.. Otherwise, why any newly bought refrigerator would require so much replacement of critical parts???
- during all these days, no service report/receipt was given to me in writing.. However, i’ve taken snaps of the service receipts
- now we are feeling like we’ve done a mistake by purchasing samsung product as our hard earned money has gone waste.
- as a customer i am highly dissatisfied & displeased with the performance of the product & since it is not working properly even after replacement of 2 critical parts, i need replacement of this refrigerator.
- samsung team is trying to cover up the issue.. Even their customer care people instead of trying to understand the problem, try to confront the facts & starts quarreling over phone only, as if the consumer had done a crime by raising the complaint.
- after this pathetic experience, i am committed to never buy or recommend any samsung product under any category in rest of my life.

Samsung india has given me sleepless nights wrt to the split unit purchased on 27th april, 2017. Mediocre customer service who fail to understand the issue the customer is going through and the worst part is the follow-up. A commitment of replacement of the faulty unit or refund was given by the customer care supervisor highlighting the fact that i have raised constant concerns on the unit from date of purchase.

The unit has been a decorative piece since purchase and the customer is at the mercy of samsung india for no fault of his.

The first issue encountered with the unit was the nasty odour when turned on from day. The technician claimed that most samsung units have this smell as it has to do with the chemical coating of the coil. The smell became worse and so, a complaint raised have requested for the coil to be replaced.

Post the replacement of the coil the cooling of the unit has significantly reduced and as on date the unit is a decorative piece.

I have regularly hounded samsung to have this issue addressed. The technician claimed that the unit was ok without any issue upon inspection and moving on afar a week another technical claims that the ac gas canister was damaged during installation of the new coil.

This is a nightmare scenario for a customer. Hard earned money spent on what was considered a quality company selling quality products. I regret purchasing this unit and will refrain and advice others from purchasing any of samsung's product because their afar sales support is appalling to say the least.

A desirable and just resolution will in having the faulty unit replaced or a refund as the unit is genuinely faulty.

Looking forward to hearing from samsung india with a favourable response.

Invoice has been also provided below.

Dear sir it is about my galaxy j2-6 (Sm j210fzddins) sr no [protected] date of manu july16. Buy date 16/7/16. On 31/7/17 i noticed blinking problem and went to your s. Centre karuna mgt services ltd (No [protected]) and was told that it is lcd blinking issue (Mini est 2950/-) bill no [protected]. On 5/8/17 collected mobile and paid (B p no [protected]) and found that returned lcd was badly damaged and date of manufacture 12/5/15. While asking the desk mgr told both is possible. (Screen protactor was also missing) sir i feel that returned lcd was not mine and my mobile was having minor problem. Sir please verify the same. Thanks a k bhowmick [protected]

Your services has given me way hard times to find the solution/accountability of whose fault it is that i was not informed or aware about 14 days replacement.. It's no where mentioned.. No where... Its has already taken 3-4 hours of my day to get this registered with customer services after getting to and fro from you customer service, service center and your samsung dealer (Reliance digital ahmedabad).. More details can be found on the following ticket #[protected] (If it was raised by the supervisor i spoke with) thisshall give an idea of what the hell has happened.

All i want here is; the highest authority who has more sanity and brain than your junior, senior executives and team lead to look into this since these 3 designation doesn't seem to understand my issue or provide me a fair resolution that it's not my fault that it was not informed neither mentioned on any of the manual or bill 14 days replacement... And samsung doesn't provide doa in written how do will you track if customer was informed about it or not and if i was was it informed 14 days or 30 days.
So if its in not written i wouldn't know until u tell me so.. How in the world a customer would know that it's on 14 freaking days.

If i got one more difficulty in getting this fixed i swear to everything which matters to me in the world i will sue and screw samsung in court.

P. S - samsung has changed the view of the world by their product and services and this frustration is built since this time you guys didnt deliver something you always do. You have raised the bar and has given this expectation of providing service which is par excellence so now lets act on this too and clean the mud which is spilled by your team.

Regards

Ishan jiwani

I bought a new refrigerator (Model no rt42k5558s9 from reliance mall, pune on 12th august.
It was delivered promptly on the next day and technician visited in the evening for a demo.
The fridge worked fine for the next 2 days but then the problem started.
The fridge stopped cooling and the led on the front panel keeps blinking.
I raised a complaint via reliance customer care number on 16th, but no one showed up.
I again raised another complaint via samsung customer care number on the same night.
I got an assurance that the technician will contact me the next morning and visit to fix the issue.
I have been calling the customer care every day since then and i keep getting the same response, but nobody has even contacted me yet.

It is not ideal to live without a fridge for 7 days, now.
A lot of food has been wasted and samsung is to be blamed.
This is really unexpectedly pathetic service from a renowned brand like samsung.

Bought two products from samsung estore in month of april with emi interest refund offer within 90 days. I just got a call from mr. Tanveer (Customer care) that for both the orders[protected] and[protected], emi interest refund is not applicable!!! Are you guys running a business or a joke??

For the order#[protected], i have already shared the screen shot (See attached) of your samsung estore website (Taken in the month of april) which is clearly showing the offer applicable on hdfc 24 months emi. Your order confirmation emails doesnt even show the offer details neither you store the past details in your system!! Are you running an ecommerce website or a ponzi scheme left to subjective interpretation and word of month!???

For the other order#[protected], unfortunately i forgot to take a screen shot - but i placed the order only because of the emi interest refund offer. As you can see from screenshot, citibank had offer on 18 months emi. Without the offer, never even in my dreams i will place an order is such a # website like yours. Amazon/flipkart are million times better in terms of customer service.

Pls note i am tired and frustrated of this repeated instance of lies, poor customer service and will definitely go to consumer court and claim a compensation of rs. 10 lakhs for all the frustration, cheating and lies you guys have put forward.

Also i am going to put all these incidences in social media so that other customers should know how poorly samsung is running business and trying to fool/cheat customers. Pathetic at its best

Regards

Aditya mukerji

Josheet no :-[protected]

My note 5 charger blast on 7 days of purches mobile in services center for last 18 days.

I want my refund back my mony beacuse i am fear to blasting issue in note series

Services center manager vishal vajpayee and other senior executive rudely behave with me suggests me to do elobarate issue in social media we dont give you refund i want refund my mony or replace new phone

Totaly dissapoint with services dot expect this type of behaviour with samsung after 18 you give replacing charger that why mi and other brand are more populer compare to you

Why pepole are investing 40, 000 rs into defaulty note product
Only few crazy pepole are investing mony in bladting product

Hello,
I am using samsung j7 mobile phone from last 1.5 years and i am owing 3-4 samsung mobiles in family. We are so great lovers of your mobiles.
On[protected] my mobile screen got black and touch not working and i have visited your authorized service center named supertech engineers address plot no-182/34 industrial area phase-1 chandigarh 160001. They told me that solution requires a replacement of one part (Part code - gh-97 17670b) and then mobile will be working fine. I agreed with them and they informed me to collect the mobile on 2-8-17. I got my mobile repaired on the given date with billing amount of 4148/-. Attached is the bill and payment receipt. The very next day in my mobile same problem exists (Touch not working sometime screen got black) and when i approached them again regarding the problem, they telling me that motherboard needs a replacement, as their was moisture over the motherboard and they were blaming for the moisture.
If this the service we are getting from an authorized service center of samsung then i am really not happy as i have paid 4148/- grands for the problem to rectify but still persists and now they are blaming for the fault.
Looking forward for you help regarding the same or i have lodge a complaint against them in consumer court for all the harassment and their rude behavior towards their loyal customers.

Hii samsung team,

I would like to inform you that i am one of the mobile phone user from amritsar punjab (India). I bought a c9 pro few months back. After 2 months, it started creating problems. I approached your service center and contact your gurgaon office too with priya jha, but till now there isn't any positive response. They opened the set and changed its motherboard, now they are saying it need not to repair the phone as there isn't any technical issue with the set. This clearly shows that they even didn't find out the problem in the set. I have even exchanged many mails but didn't get any solution till now. My phone is lying there since 2 months.

Buying the samsung phone is the worst experience for me.
Requesting you to take this matter seriously and get my phone either replaced with a new invoice and warranty or refund whole amount otherwise i have to approach consumer court.

Dear sir i m a regular customer of samsung mobils because i think samsung is a best in mobiles. But still i m totally desappointed to samsung carere centers services
I m a last 10 year regular customer of samsung what this time brand service is too poor. I m purchase the brand new samsung s7 edge is date on 28/01/2017. After two or three months before my display is broken so i m replace that i n my cost not cpvered in warranty.
Sir my issue is that the service center that name is (Ins taleshop) is located in sonipat. Is repair mobile display actually im working a other city (Ludhiana)
So i check that in after two or three days what the display is not working properly
So cantact your toll free number[protected] and login to my complete. And visit to our near samsung care center is located krishna mandir ludhiana.
The care center name is mobile solution. The service center boy check that my handset and he tell me that. Our previous service center not close my call. He tell me that something is rr not close by previous service center sonipat. And ludhiana service center tell me that plz visit again to sonipat service center. But that is not possible to me because is totally to 250km distance inmy home. That problem is starting 10/07/2017 to till date. But not solution in till date. I m totally disapointed to your services. At last i m visit all care centers in ludhiana but no body can help me. At last i was send my phone to again sonipat care center is name is (Ins teleshop) to courier by dtdc. The docat number is d35877735. And please tell me that what is (Rr).
And tell me one thing my display cost is pay to samsung company not care center
Because my thing is company is too better other outlets but thats my wrong thing
The other outletsv is better then company im totally disapointe and i m not telling and suggested to some one to purchase samsung any brand because its service is too poor and diapointing.
But after your poor services i m purchasing your brand new s8 samsung mobile phone. But my previous mobile phone is on warranty what after your poorr services is cost is totally lost. So please return s7 edge cost.
For your kind information my regester mobile number is [protected] is regester 'on my both mobile handsets so please check that because i m not bluf[censored] to want any advantage.

Please as good coustmer i want a revart on this mail. Otherwise i m taking other steps in social media and go away to consumer court. So please force me to that i m taking that steps. Thats my first and last mail.

Thanks/regards

Hi,

Suddenly after using one year the pink line starting appearing on the screen. Went through the net and seen all over the world multiple s7 edge users are facing same problem. I think the company like samsung should acknowlege such problem and should have replaced the handset.

But, with note 7 issue and the way samsung is dealing with such problems they dont want to acknowledge the manufacturing defects in s7 edge.

Exactly after one year i am also seeing the same pink thin but because warranty is gone now why i should pay for it. It is a manufacturing defect not the mistake and damage by the user.

If you dont want to replace it than as a use i will go to consumer court and run a social media campaign against samsung mobiles after spending more than 40, 000 and seeing exactly after one year such thing happens to my mobile it is seriously pathetic.

If i dont get the resolution within one week. It is very bad of samsung quality and reliability.

Rgds,
Animesh dubey

Thereafter, after mr prasad’s advice we went to the dealers place and requested for replacement. We met the promoter the very next day on 22nd jul 17 and the promoter has assured that he will replace the product once the same is vetted by the samsung technician. Again complaint was raised and another technician has come to inspect the same on 4th aug 17, who inturn has confirmed that the product so delivered is defective one. The same was communicated to mr rama krishna and mr umesh from samsung team.
Days passed, but none seem to respond.
Kindly note that refrigerator has not been used for more than 2 days and since then it is lying unused.
Ps: if the product does not get replaced within next 48 hrs, we hope to meet you in consumer court.
Ratnakar
[protected]
[protected]@gmail.com