Samsung India Complaints & Reviews

With reference to above, I lodged a complaint with you on 12/07/2014 for getting my washing machine repaired but almost a week as passed and I have not had any response from your service centre/ engineer at Farrukhabad. Why such hopeless services? If your services are such delayed, then I may never purchase any Samsung goods. Please immediately response. Avinash Prashad [protected] Add:: LIG 1/221 Awas Vikas, Farrukhabad 18/07/2014

Complaint no. [protected] First Compalint dt. 25/06/2014 Contact no. [protected], [protected] i complaint on 25/06/2014 after that i called customer care and they told that your complaint will solved in few days but nobody comes.again i emailed on 3th july and i got reply from Meenu Gupta on 4/7/2014 Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd and she told that service centre person will come to your home and look in the matter after that on 6th of july service person comes but he does not make any solution and he went after that i called to customer care on 15 july and they told that your complaint will solved but till today i didnt get any response from samsung...so i am very irritated from your company service..i never expected this type of service from samsung...i feel very guilty after buying that refrigerator..so its emergency...make some solution... and samsung company have to told me that what can i do? so i am eagerly waiting for reply from samsung... Plz Help me To getting out From this position..

hi I had purchased an led 40" in the year june 2012 which started giving me display problem in jan 2013 for which they replaced my led after 45 day and gave me a new 40" led in the month of march 2013 within two month the new led had some other technical problem for which they got the motherboard replaced then the very next month a new problem came and the power grid of the LED was changed. Now again the same problem has started in the month of june so i had given them a complained after that there repair person came and told the problem they said the spare parts have to be changed and it will cost 7500/-. Since i have bought the Led there is some or the other issue going after spending 65000/-. what if the same issue happens in another six months so that means every timme i will have to give 7000/- .

I purchased a RT-26RH refrigerator on 11th April 2014 from Amit Electronics Bilaspur (HP) The delievery was made at my home. After 2-3 days a dent was detected on the door of the fridge.The dealer when informed refused to replace the item.Will the company explain the fault of the poor customer? Why he should purchase a defective item by spending a big amount?

We bought TV and washing machine from dealer, we got confirmation that installation person will come to our place after 2 days, i wait for him from morning till evening, he did not turned up. after keep on following up with the dealer, (in which many call was not attended), some of the call got attended by dealer, he told "sir he will come, he is in Brigade road, then after one hr he told he is in Hoskote from 5 oclock till 10 o clock they are telling that he is in Hoskote. When i asked him ok, let me talk to customer where you are installing then he became angry, seems like he is not in Hoskote and just keep on making us fool from long time. and after 6 o clock he told he don't have wall mount bracket also, so he will do table mount, for that also i became agreed but it is 10 o clock, he did not turned up yet. I am trying to contact dealer no response at all. Very bad and frustrating situation. We wanted it installed by monday but due to dealer we waited for another day but again no result. please dont pay money in starting, pay on the date of installation. Better to go for some other dealer, or go for Girias, adishwer for better response.

Respected Sir/Madam, I bought a Samsung Split AC on 12/11/2012 and it stopped working this month due to failure of compressor. I have contacted the customercare and registered a complaint regarding this issue for a compressor replacement which has 5 years warranty. The complaint no is [protected]. Now my problem is I lost the bill. But the customer care agents have the entire details o[censored]s including the purchase details. I've tried so many times contacting the dealer to get a duplicate bill. He has stopped attending my phone calls and also my family members. I understand that it is my mistake that I have lost the bill. But the purchase details and my address are there in the computer database for reference and evidence. I don't have the bill and I tried many times to get the bill. Kindly give me a solution to get this issue to be resolved as it has been a month. The dealer address is 220, N S C Bose Road, Parrys Parrys Chennai, Tamil Nadu 600001‎ [protected]

I had filed a Complaint regarding my Washing Machine being changed while servicing & repairs. It was a fully automated P-153 purchased in 2007. It was sent for repairs to their workshop in 2011 after multiple rodent issues not being sorted out. To my horror, when I called for my machine, I was told that it was not traceable. Then on being tough, they sent a machine back with a Bill of 7000/-. Since I had relocated from Hyderabad by then, the Machine was lying with my tenant concealed. On my moving to Pune in Mar 2014, I asked my tenant to transport the same here. On opening, it did not seem to be our machine. Also since i did not enough evidence to prove it, I started to use it. Within next 2 weeks, the machine broke down again. On contacting the local service engineer, he suggested replacement of another Part with Rs.4000/-. This was already supposed to be changed in the previous service. On escalating the issue, I was called by Mr. Sameer Jain from their senior officials. He completely denied everything & instead blamed me for concealing facts & benefiting by false complaint. When I questioned him on the information as to which workshop the Machine was sent in Hyderabad, he became silent & never came back. This was 2 weeks ago. Finally I decided to escalate the issue & will take it further as well dragging them. Samsung will have either surrender all the relevant bills for the Machine or get me back my original Machine. Hitesh

I had given my Samsung Galaxy Grand2 at Raj Telecom on 13th June 2014 for repair of my phone which was purchased on 18th May 2014 for Rs.19, 500. I was facing issue since I boought this phone. They Replaced my phone's Motherboard & battery ( PBA Replaced & Battery Replaced) after 15 20 days... Even after that My issue was not solved & on above this they had made physical damage to mobile.. When I complaint regarding this they ignored. After this I went to M B Care service center which is at Borvali west on 3rd July 2014 for same issues even they Replaced the Battery and gave the phone. But this time also my issue was not solved. Infact this time My camera has stopped working completely.. Again I went on 12th July 2014 & had talked to service center to get me replaced or money back because I dint even used my phone for 1month & had faced lots of issues but they were too rude specially Mr Abdul Baree (Manager) & Mr Ganesh (Branch Head).. I request to please help me out with getting my money back as I am not at all satisfied with the product service. I am encloseing my Jobsheet detail of my samsung galaxy grand2 which I got during service at both centers. Raj Telecom Jobsheet detail:- 1. Bill no/ Jobsheet no:- [protected] 2. Bill no/ Jobsheet no:- [protected] M B Care :- Bill no/ Jobsheet no:- [protected] Customer Name :- Himali Mane

sir,
i bought samsung led tv (6400) at januray 2014.my tv repired at apirl month.then service engineer came to my home replace the board and power supply in inside of my tv...again same problem came to my tv..yesterday service enginner came to my home they told, change the same board and power supply..it is an 80000 rupees tv.is it any worth???so pls help me sir..i need my money otherwise replace the new tv...my first option give me my money...that tv is not worth for 80000...pls help me any one...i am willing to apply the consumer court complaint also... i attached my tv serial number...

Dear Sir

I Submit my Complaint Detail in Sam sung Service Centre On Toll Free No. My Complaint NO. is [protected] on Dated 30 of JUN. 2014 but i Didn't Rec and resposnce against this complaint.
I call more than 10 Time after they send their tecnician to repair my TV on 1st July. The Technician told me that he have to take the Kit of TV to workshop and Will Place the kit after repair next day
but now 6 days passed he never come to me . And now i am helpless What I have to do if i having the Kit i will repair it from any where Else. I am having the copy of Invoice In which i purchase the TV on 23 may of 2010.

tecnician to repair my TV kit but not proper work on my TV set AND tecnician to charge the 724 Rs to my pocket . But again complain to many time but not any responces...plz help me

Dear Sir,
I have bought a refrigerator on 30/May/2014 of Samsung Model No.RR1915TCALX/TL. But after two or three days I saw that ICE Container of Refrigerator was having a crack. I reported this to the dealer from where I bought the refrigerator. He assured me that the ICE Container will be changed by the Samsung company but yesterday one man named Kaushik(Samsung Engineer) visited my residence and after inspecting my refrigerator he said that this does not comes under guarantee so they can’t replace it and you have to pay for it. I asked him the cost then he replied it that it is cost Rs 750/-only.

Now I want to bring your attention toward few points:
• Ice container is the top most part in the Refrigerator, so breaking of Ice container due to Negligence handling by us is not possible.
• As this was found after two days, it would have exit from starting only.
• If it was not from the starting then it would be because of condensation and expansion of the Plastic ICE Container which would have led to crack of Plastic ICE Container i.e Manufacturing defect.
• I am the old customer of Samsung, Many of my colleague suggested me to buy other company refrigerator but I only choose Samsung. I can easily change the ICE Container as Rs 760/- is not a heavy amount, but I want you to take the responsibility to change ICE Container as we all know that Brand Name (Goodwill) is cannot be comprise at any cost.
I request you to replace the defective refrigerator or at least ICE Container if it is not done the I will be forced to take another step.
I am attaching for you the snap Of defective ICE Container & snap of refrigerator serial no for your necessary action.

Looking forward for your co-operation.

Amit Kumar
Mob [protected].

I have given my galaxy note mobile for repair at samsung service centre near paradise circle, secunderabad. After paying the amount of repair they were not able to rectify the problem of discharging even on connecting with a charger. I approached them and they gave the excuse of "problem with my charger". I bought a new charger but the problem still exists and they are refusing to rectify it since one month have passed. You are requested to approach them for rectification of my problem.

Dear Sir/Madam, This is to bring to your notice that my mobile that had issues with the Charging(have been facing this issue from past 3 months and had been to Service centre for at least 6 times) is with service centre from past 10 days.I submitted my mobile with issue that its not charging even though it shows charger connected, motherboard was changed couple of times over last 4 months still dint help resolving the issue.I had submitted my mobile in Thane service centre on 2nd of july and now they are saying mobile is being processed for replacement and it might take 10 more days.What am I supposed to do till then?? Please help resolving my query ASAP!

Before four week i have register the complaint after the four days they come and atten the problem so for this day no none can come and atten the complaint I have call to customer care for 7time they are not given the correct reason for me so please take the action on that complaint TV MODEL:UA32F5100AR FROM: V.G VISION (METTUR DAM) PROBLEM: change of panel in T.V and also Problem in USB port please check it over it CONTACT:[protected] TV PURCHASE NAME:VASANTH SEKAR PERIOD:WARRANTY PERIOD i receive the problem in the Warranty period they are not response to me after the period what they will do????????????

Sir,


I have call log for my Samsung Refrigerator having model no:( RA20HCUX1/CTL) and bearing serial no:R0414PAB200382F ON 04-06-14 and that was repaired and handed over to me on 25.06.14 by taking a charge of Rs. 3000/- for repalcing some parts.


After 2-3 days of working the same was again start giving problem a againg call to Toll free no and I was provide with a ref no and with an assurance that the same was picked up very next day and they will do the need full.


Aging approaching the toll free on 08.07.14 they gave me a new ref no: [protected] saying that the previous on was not registered (Logged by me on 01.07.14).


After that I called up local service centre M/s Friends Service, ullubari, Guwahati.


There Mr. Mithun Mandal told me we will solve the problem by today( 09.07.14) .After not getting any call or service I called up the service centre on 10.07.14(No:[protected] then they replied, You took the no of seniour manager and call him, he will arrange for pick up...


So the drama continue whole day and again in this hot summer I am force to use normal water by spending 12000/- rupees for a brand like SAMSUNG.


Now today 11.07.14, I receive a phone call from the so called Samsung Service centre asking me is today is suitable to pick up the refrigerator from your home.


I told him please do came at any time and picked it up.


The day gone and then in the evening I called up Mr. Mithun Mandal( [protected]), He replied that due to heavy traffic e were unable to pick up, so we will look tomorrow to help you.


Now please clarify the service stand of such a brand company to a consumer of India.

I bought the Samsung LED TV Model-(UA32D4003B) 2 year years back and now has the some panel problem and not able see the display properly. I contacted customer service and after checking the TV, technician said, this is because of the panel problem. he said that panel needs to be changed and will cost around[protected]/- INR. This technician himself is advising to buy a new TV instead of spending so much amount for repair. I tried to contact Samsung to complaint but could not do it….they were just transferring the call to one department to another….Can any one help me on this…

I have bought this Samsung LED TV 2 years back and now has the same panel problem where the ghost image is seen in the upper half of the screen. There are lots of complaints on this model. This is just another one for the same model. When contacted the customer service, the technicaian called me and enquired about the problem. Without inspecting the TV only, on the call itslef, he said that panel needs to be changed and costs around 28000/- INR. This technician himself is advising to buy a new TV instead of spending so much amount for repair. Samsung knows that this is a defective model. Why don't Samsung accept the mistake and respond with a feasible solution for this issue?

Hi, This is my second complaint here. And I wouldnt stop until i get justice from samsung. I have already complained here on the picture failure of samsung LED TV model UA40d5500rr. As a result, Samsung head office contacted and promised me they will send support engineer and the tv can be fixed with the cost less than 5000/ by replacing just pcb instead of complete board. Samsung sents the support engineer and he didnt even check the tv properly as promised by head office and he straight away said complete board has to be replaced and it will cost 30000 + service charge. And one of the worst and most cheating happened, For saying this the support engineer charged us 180 rupees. I dont know on what one arth they can charge for saying that tv is faulty. And after a week received a mail from samsung saying, it can be done for Rs 25, 000/- with 1 year warranty. which is unacceptable. Guys whoever reading this please be aware of tactic and trick by samsung who cheats the customer by selling the faulty led tv model and it fails exactly after a month of warranty and samsung cheats and make customer to pay for replacing board. Good Bye samsung. One of the worst support from samsung to the customer.

Dear Sir,


I had bought
SAMSUNG GALAXY S4 MINI -GT-I9192 dt 31.05.14 time
:6.50pm(Purchased in the name of Praveen Kumar Rachuri), i have
faced the problem abnormal heating of mobile while talking & in putting in
charge and also charge is getting discharged at very short period(if I put
charged 3 hours, it will be getting dry in 3 hours without using any
application...) so that went mobile show room @adyar dt:7.06.14 time :06.00 &
explained about problem. They told to go service, there itself i made call to
toll-free and discussed, they told such a way that if the problem is not solved
during service, will give replacement, after that given for service dt:09.06.[protected]@Nellore-AP(they have done some
software up gradation and not given bill and they won't give bill in their
guaranty and warranty period). Again I have faced same problem then called toll
free...again they have asked us to go service center & I asked them to give
replacement but no response ...done the same(given [protected]@OMR dt 19.06.14 and
got mobile after 4 days as and they have done PCB
change)...now am facing the existing problem plus addition of new
problem that i could not able to use Samsung apps, again called customer
care and they have instructed dt:27.06.14 to follow some settings in
mobile but no use...problem not get solved. finally asked us to go service
center...in this one month am keep on following their customer care
executive, going service center...am totally depressed because of
this problem...i had wasted 21499rs for
this mobile / Had put internet booster 148 and going & coming to service
center and showroom.

please give me replacement sir ...it’s purely mobile problem...how they can
release this fault piece without passing test ...and show room also selling
this faulty piece and cheating customer...


Please help me
to get replacement from show room.


Finally discussed with person : Mr.Devinder


Mail id : davinder.[protected]@patna.samsung
.com


Note
:


I want
replacement only not service, Mother board itself changed in 1 month, day to
day am getting more problem with this mobile like often getting hang
& heating while playing games/putting charge & talking in
phone…..


Could not able
to use this mobile without hands free.


Am putting this
mobile charge for 3 times per day…am travelling 4 hours per day….i can’t use
this mobile.


I
will give service, only when after finds problem you have to give replacement
& Not service.


Please help me
to get new mobile / Replacement.


Regards,


Srimathi.G


Mb No :
[protected]


Email : [protected]@gmail.com

dear sir, I owe a samsung galaxy grand. From May 2014 onwards i was having charging problem and the battery was getting discharged even when it was being charged. I approached the nearest Samsung service center in Bairagarh: Anjalee Services, F-1, Krishna Plaza in front of Bharat Petrol Pump, Bairagarh, Bhopal, Ph-[protected]. I was told that my mobile has motherboard problem and so i submitted it on 27th May 2014. they asked me to come back on 10th June.when i reached there the problem wasnt resolved and the phone battery was still getting discharged even when on charging. The receipt of 27th May was kept by them and i was issued a new receipt on 10th June 2014. I was asked to come back on 12th June. but the problem still remained intact and the service center person asked me to come back after a week.I visited them on 24th to check. this time the problem got resolved but no surety of whether the motherboard was changed so i approached a local service center to check and was shocked to know that they had repaired it which has affected the other ICs in motherboard due to which there is a new problem with sound in my phone.I am writing this mail to lodge a complaint against the service center of faking the problem initially and then not resolving it properly. I approached them back and this time they said the motherboard has to be changed and they will charge Rs 4500 for it since the warranty period is over.Kindly consider this problem of mine otherwise i will be approaching consumer court and lodging a complaint against the service center. Please also find attached the copy of the bill/receipt i received from the service center dated 10th June.