[Resolved]  Samsung — Washing Machine Complaint

As a Samsung Customer, we can not accpet this type of poor services.

We purchased a washing machine before 10 days, and we complaint on 3-4 days before. but till now they didn't resolve it completely.

they commit on sunday that we will come to solve it, but they spoiled our sunday and did not resolve it...

Very bad customer service

I have purchased a SAMSUNG front load washing machine MODEL –WF8558NMW8
on 14/06/2012.The purchase was a replacement for my IFB unit which had
given me a trouble free service for almost 10 years. My usage was
moderate and initially things were going on smooth. Then suddenly one
day, i think it was in October2014, the machine stopped working. Upon
registering a complaint in SAMSUNG toll free number, a technician was
send to check the machine and after inspection he told that the belt
which is turning the drum need to be adjusted. He rectified the
complaint and charged me Rs.350/- as the warranty period was over.
Things went back to normal for some time but unfortunately on November
2014 the machine again stopped working. This time it was worse and the
machine was completely dead. Again I called your their free number (Ref
no-[protected]), one technician was send and he informed that the power
board (some kind of electronic board, as per my knowledge) has been
damaged and the replacement of the board will cost me Rs 6000/- !!!.The
technician told that the board was damaged due to the activity of
rats(rats have entered inside the machine and bitten the electronic
board) and there was no solution other than replacement of the board
which will cost me 35% of the total cost of the machine. The reason for
the damage, may be true, appeared really strange to me because i have kept
the machine in the same place where i had kept my old IFB unit for
almost 10 years without any problems and it is hard for me to believe
that no rats have passed through the proximity of that machine for all
those 10 years. I couldn’t believe that how a brand like SAMSUNG missed
out the possibility of a problem like this and kept those sensitive
parts exposed for the rats to damage it, if somehow they managed to
enter into the machine.The technician also told that even during warranty period this damages caused by rats will not be covered under warranty.SAMSUNG has left big holes under the machine without covering so that rats can enter through it and damage the machine.A local technician near my place told that IFB machines don't have these kind of problems because they have installed a rat mesh in their machines to prevent the entry of rats, and this is a common problem for SAMSUNG machines. For all my doubts, the technician came up with some explanations, but since i was not convinced i was directed to the
in charge of the service center. Mr.Anoop, the in charge was also
helpless, in his opinion and left me with the only solution of paying
Rs 6000/- towards replacement of parts. This being the situation, still i
am not able to convince myself to pay again Rs 6000/- on a sparingly
used machine which gets simply damaged by rats. Had the reason been a
power problem like a lightning strike or something like that i could
have understood but I don’t think this “rat problem “is a reasonable
cause for me to pay for the replacement of parts. I have send email to
samsung company executive and ceo through their website but
unfortunately they all have turned down my request for replacement of
parts. .

I have purchased a SAMSUNG front
load washing machine MODEL –WF8558NMW8 on 14/06/2012.The purchase was a replacement
for my IFB unit which had given me a trouble free service for almost 10 years.
My usage was moderate and initially things were going on smooth. Then suddenly
one day, i think it was in October2014, the machine stopped working. Upon registering
a complaint in SAMSUNG toll free number, a technician was send to check the
machine and after inspection he told that the belt
which is turning the drum need to be adjusted. He rectified the complaint and
charged me Rs.350/- as the warranty period was over. Things went back to normal
for some time but unfortunately on November 2014 the machine again stopped
working. This time it was worse and the machine was completely dead. Again I
called your their free number (Ref no-[protected]), one technician was send and
he informed that the power board (some kind of electronic board, as per my
knowledge) has been
damaged and the replacement of the board will cost me Rs 6000/- !!!.The technician
told that the board was damaged due to the activity of rats (rats have entered
inside the machine and bitten the electronic
board) and there was no solution other than replacement of the board which will
cost me 35% of the total cost of the machine. The reason for the damage, may be
true, appeared really strange to me because i have kept the machine in the same
place where i had kept my old IFB unit for almost 10 years without any problems
and it is hard for me to believe that no rats have passed through the proximity
of that machine for all those 10 years. I couldn’t believe that how a brand
like SAMSUNG missed out the possibility of a problem like this and kept those
sensitive parts exposed for the rats to damage it, if somehow they managed to enter
into the machine. The technician also told that even during warranty period
this damages caused by rats will not be covered under warranty. SAMSUNG has
left big holes under the machine without covering so that rats can enter
through it and damage the machine. A local technician near my place told that
IFB machines dont have these kind of problems because they have
installed a rat mesh in their machines to prevent the entry of rats, and this is
a common problem for SAMSUNG machines. For all my doubts, the technician came
up with some explanations, but since i was not convinced i was directed to the in
charge of the service center. Mr.Anoop, the in charge was also helpless, in his
opinion and left me with the only solution of paying Rs 6000/- towards
replacement of parts. This being the situation, still I am not able to convince
myself to pay again Rs 6000/- on a sparingly used machine which gets simply
damaged by rats. Had the reason been a power problem like a lightning strike or
something like that i could have understood but I don’t think this “rat problem
“is a reasonable cause for me to pay for the replacement of parts. I have send
email to samsung company executive and ceo through their website but unfortunately
they all have turned down my request for replacement of parts. .

I have a front loading washing machine which has a complaint for the past 25 days. I had called up your customer care number and lodged a complaint as soon as the problem had occurred.

After that, one person (Mr. X) had come to my residence to inspect the machine. After that, he said that the door handle has a problem and that is why the "DE" error was showing and that the outer ring needs to be replaced.

After 3 days, another person (Mr. Y) came to replace this. After replacing it, he said that what Mr. X had diagnosed was wrong and that it was some other complaint with the machine.

After 3 days, Mr. X came with the same outer ring and tried replacing but was unsuccessful. He said that someone more experienced needs to attend this issue and that they would contact us. The same day, someone had contacted us and informed that within 8:00 P.M., someone would contact us.

Next day, someone else called and said that within 4 Hours, someone would call. But no one bothered to call back.

After 2 days, someone else called and said that they would come and attend the problem the same day but it has been 1 week since that call and no one has showed up.

Washing machine is something very vital in any household and we bought a samsung machine thinking that the service will be great. But this kind of horrible service was not expected from a reputed company like Samsung.

This issue needs to be fixed immediately and the company needs to show some responsibility in addressing a complaint from a customer more efficiently.

My contact number is [protected]. Or [protected]

I purchased Samsung washing machine 2 years back. For the past one year I am facing lot of problem with this machine. First got problem with water drain system. Few months back got some issues with panel board which was then replaced for ₹6000. Now today my drum got broken and when checked with service centre, now need to replace the drum with cost estimation of ₹8000.
My advise don't ever go for SAMSUNG WASING MACHINE.