Sansui India — LED TV problem | |||
Sir, it was about yesterday we were watching tv and suddenly it got cracked from inside. It was not at all hit by anything. When we took TV to sansui service center they refused to repair and called it an external damage. It does not have any crack or scratch from outside . I searched in internet and this inernal crack happens due to heat or the thermal expansion contraction during on/ off the TV .We were just watching and just closed for one hour. When we switched it on, we saw vertical and horizontal lines coming on the TV. The display panel has gone and sansui has told us that they will replace it at cost of 25000 INR . While the Tv itlself cost 410000 INR how can we give this huge amount when nothing has been done from our side. What to do in such case Was this information helpful? | |||
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Sansui India customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
I had purchased a sansui slim TV in May 2011 from Raj Electronics, janpath, Bhubaneswar(invoice no-RI(CR)1524.And now there is problem in the picture tube and needs to be replaced as the mechanic says.
But the picture tube of the model(SDS21SBD) is not available.How could I be able to watch TV?
But the picture tube of the model(SDS21SBD) is not available.How could I be able to watch TV?
Videocon Industries Customer Care's response, May 25, 2017
Dear T.prafulla,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.
Regards,
Sansui Customer Support Team
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.
Regards,
Sansui Customer Support Team
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We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Sansui Customer Support Team