[Resolved] Sansui India — not at all satisfied with demeanour of service team.

[Resolved] Sansui India — not at all satisfied with demeanour of service team.

S Shagun Saini from Rajkot, Gujarat

Hi, I am not at all satisfied with your dealing. My washing machine is under warrantee. A coin fell into its tub, which was accidental. The service guy who came asked us to pay 250 rupees because the coin fell due to our fault. And the lady in the service centre with whom i had a word was rude and warned us that if in future we will raise a service request, it will not be entertained. Is this the kind of service that you are providing your customers. Dropping of coin was an accident and nothing in the machine was damaged. But the way we have been given service, we are absolutely not satisfied. We request your team to kindly take a note of this. We will not purchase any of your products in future if this kind of service will be continued. I want a revert on this. Was this information helpful? No (0) Yes (0)
Aug 6, 2021 Complaint marked as Resolved Sansui India customer support has been notified about the posted complaint.
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Videocon Industries Customer Care

from Delhi, Delhi

Dear Shagun Saini,
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Sansui Customer Support Team

Saikat 92

from Ingraj Bazar, West Bengal

I bought the TV on 29.09.2016.But for last 2months I am facing some serious problems while watching the TV. I also filed a complain. But no action has been taken yet. Now they are not attending my phone calls also. My TV is on warranty period also. My complain No. Is KOL[protected]

Videocon Industries Customer Care

from Delhi, Delhi

Dear Saikat 92,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Sansui Customer Support Team

Videocon Industries Customer Care

from Delhi, Delhi

Dear Saikat 92,

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Sansui Customer Support Team

Videocon Industries Customer Care

from Delhi, Delhi

Dear Shagun Saini,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Sansui Customer Support Team