[Resolved] Reliance Digital Tv (Big Tv) — No Response

Pankaj Jaiswal

from Joda, Odisha

Address:

Kendujhar, Odisha

My Smart Crad No is:[protected]. Registered in the name Of R.K Jaiswal. I was getting Error 400 for 2 days on my TV.Then I called Costumer Care and submitted a complain. The engineer Guy came and checked the cable line for any faulty connection, connection were all fine. then he checked the Set Top Box and said the STB is faulty and will have to change, for that he said the STB will cost 600 +200 for handling charges n + 200 recharge on my smart card (Total Rs.1000) and he said to pay him in cash. then I said the guy that that I spoke the customer care and they said not to hand over a single amount of cash to the engineer guy and the STB only cost Rs.500/- and that too to recharge the amount in the smart card. I said that guy he asked the the dealer of the area n refused to change the STB, and said that I have to pay him else he will not change, he returned my faulty STB and went. then I spoke to customer care and told my issue at least 50 time but no result. they said that they are filling a new complain to change the STB. but from that day no one came to change my STB and the Compain are autometically get cloased . I have also recharged 600 on my Smart card as said by the customer care but still no result. My TV is dead from around 15 days.I want Relaince to Pay for the no of days the STB is Dead. Please Help . Thank You

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Mar 30, 2013

Reliance BigTV Customer Care's response Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

Verified Support

Apr 06, 2013

Reliance BigTV Customer Care's response Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RDTV care

Related Reliance BigTV reviews

View all 3276 Reliance BigTV Reviews

Comments

shivkumar sinha

from Surat, Gujarat

BIG TV — no respose

i have purchased 1 set of big tv however in one month my system not working prpperly the dealer will cahnge in behaf of my new system he give me a damage old unit & told us we will repleace shortly
however 6 MONTH gone not to be change or replace my big tv set

dr.anand1973

from Tellicherry, Kerala

reliance digital T.V — BIG TV

Got my BIG TV recharge this month for Rs.600, but no service since last 15-20 days, even after several complaints to the cust. care no. of BIG TV, nothing happened till date and the balance is now less than Rs. 400 for this service that was provided by them (as told by the cust care officer).

Pankaj Jaiswal

from Joda, Odisha

Dear Sir,
I personally went to the Dealer and get a new STB (no one contacted me). But the fact remain that I'm Still Getting Error 102. The local Dealer gave me a cell no i.e:[protected] and said to call and ask to pair the STB with Smart card...I called the cell no provided the day itself, he asked for the CASN number[protected] I gave him the no. and he said that the service will resume shortly. but 3 days gone n I'm Still getting the Same error I called the number 2-3 times but same reply that the service will resume shortly just keep the STB powered on.
My Alternate Number [protected]