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Shadowfax Complaints & Reviews

1.8
Updated: Oct 26, 2025
Complaints 1452
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436
Unresolved
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O
Oriflame ori
Jun 21, 2022
Resolved
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AWB NO- SF[protected]PIC
I have still not received the delivery of an order shipped on 7th or June despite it having reached in the same city and near me. Contacted shadowfax several times via call and messages on the website to no avail. They’re ridiculous and have not delivered my shipment yet. Do not ever ship with shadowfax. They don’t respond, don’t resolve your queries and your high value items are stuck with them for weeks together with no signs of being delivered. Such companies shouldn’t exist and fined for their horrible behaviour!
Jul 27, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2022
Shadowfax Customer Care's response
Dear Sir/Madam,

Greetings from Shadowfax!

We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

Regards,
Team Shadowfax
Dear Sir/Madam,

Greetings from Shadowfax!

We deeply regret what you had to endure. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

Regards,
Team Shadowfax
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    N
    Neelima Konide
    Jun 18, 2022
    Resolved
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    Resolved

    It is the 4th time I am complaining to shadow fax
    My return is picked up but it is showing that the product is not yet picked up
    My AWB number-R[protected]FPL
    I am trying to talk to the customer care but it is saying that my number is not registered
    Please do respond to my query.
    Atleast try to return me the product as the return period is expired for the supplier
    Jul 20, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Jun 19, 2022
    Shadowfax Customer Care's response
    Hi Neelima,
    Greetings from Shadowfax!

    We are writing to inform you that we have forwarded your concern to our team and will get this resolved at the earliest. Thank you for reaching out to us.

    Regards,
    Team Shadowfax
    Jul 20, 2022
    Updated by Neelima Konide
    It's been a month and you didn't even respond to my query. What a customer support?
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      V
      Vai M
      Jun 17, 2022
      Jun 5, 2023
      This thread was updated on Jun 5, 2023
      Resolved
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      Resolved

      My Ajio order was picked up by a shadowfax executive on 16th June 2022
      He picked it up and said ill receive a SMS about successful pickup in a few hours and left.
      My return's AWB is R[protected]AJl
      But after a few hours I received a message that the pick up Was failed due to quality check.
      I gave the package very well packed and even the item was in the same state as I had received it. If the quality check didn't pass as per them, then how did their agent pick it up. He even said ill receive a successful sms.
      So basically now they have picked up my order and marked it as pick up failed in their system. How can they do that. I'm calling their customer care. Its an automated message whcih says they will reach me on my registered mobile but no way to get in contact with the agent of customer service. Even the deliver agent who came to pick up my order isnt answering the phone calls.
      +1 photos
      Jun 17, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Jun 17, 2022
      Shadowfax Customer Care's response
      Dear Vai,

      We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

      If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

      Warmly,

      Team Shadowfax
      My Ajio order was picked up by a shadowfax executive on 28th May 2023.
      He picked it up and left.
      My return's AWB is R[protected]AJI
      But after a few hours I received a message that the pick up Was failed due to quality check.
      I gave the package very well packed and even the item was in the same state as I had received it. If the quality check didn't pass as per them, then how did their agent pick it up.
      So basically now they have picked up my order and marked it as pick up failed in their system. How can they do that. Even I have raised a support request 3 times still no response. I'm calling their customer care. Its an automated message which says they will reach me on my registered mobile within 24 hrs but no one called. There is no way to get in contact with the agent of customer service.

      They picked up my item but marked as not picked up - Comment #4108190 - Image #0
      They picked up my item but marked as not picked up - Comment #4108190 - Image #1
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        N
        Nidhi96
        Jun 16, 2022
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        Address: Chandigarh

        I have cancelled the delivery attempt twice as the address of delivery was wrong but today another delivery attempt was made and i requested for the cancellation.The delivery boy asked me over the phone to share the cancellation code and i did but a few seconds later i have received the text that my order has heen delivered. This is a serious issue kindly look into it
        Shadowfax customer support has been notified about the posted complaint.
        Hi Nidhi,
        Greetings from Shadowfax!

        We deeply regret the inconvenience caused. Please share your AWB number via [protected]@shadowfax.in so that we can look into this for you right away.

        Regards
        Team Shadowfax
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          R
          Rajniarora2302
          from Gurugram, Haryana
          Jun 16, 2022
          Resolved
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          Resolved

          Address: Gurgaon

          I have initiated return pickup request of meesho product and without even attempting to pick up i got a msg that quality check has failed. Pick up has not been done yet. I the reinitiate the request and same thing happen again. Now i have initiated request for 3rd time.

          Please look into this
          +2 photos
          Jun 17, 2022
          Complaint marked as Resolved 
          Pickup completed
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Jun 16, 2022
          Shadowfax Customer Care's response
          Hi Rajni,
          Greetings from Shadowfax!

          We deeply regret what you had to endure. Please be assured that your concern has been escalated with our team and we will get this resolved at the earliest.

          Regards
          Team Shadowfax
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            J
            JohnSnow0012
            Jun 15, 2022
            Resolved
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            Resolved

            Hello,

            Pickup initiated on 11th June. still no one contacted me and daily shadowfax updates my pickup status as "Pick up Rescheduled By Shadowfax". i haven't received call or any update regarding this issue. No one is contacting me or picking my return. i have used help center in shadowfax regarding delayed pickup they said they will contact me within 24 hr. i have yet to receive any human phone call from their side. they only send text which i am attaching image of.
            +2 photos
            Jul 16, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Jun 15, 2022
            Shadowfax Customer Care's response
            Dear John,

            Greetings from Shadowfax!

            We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

            Regards,
            Team Shadowfax
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              M
              M.Navi
              from Hyderabad, Telangana
              Jun 13, 2022
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              Website: Pearl clothing

              Delivery product was not mine, I want what I am order
              +1 photos
              Shadowfax customer support has been notified about the posted complaint.
              Jun 13, 2022
              Updated by M.Navi
              Above photo was I am order, but I got incorrect product
              Jun 13, 2022
              Updated by M.Navi
              I am order this product actually, but I got different product

              Verified Support
              Jun 13, 2022
              Shadowfax Customer Care's response
              Dear Sir/Ma'am,

              Greetings from Shadowfax!

              We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in with your concern along with the AWB ID to assist you in a better way.

              Regards,
              Team Shadowfax
              Jun 14, 2022
              Updated by M.Navi
              Incorrect product, product was not mine, I want what I am order
              This is my order, I want this product pls send, I will return your product what you are send.

              About incorrect product - Comment #4006706 - Image #0
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                X
                XVI XVI
                Jun 13, 2022
                Resolved
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                Resolved

                Hello,

                This is Tejeswini Kshirsagar, from Mumbai. I have ordered a dress from meesho which i was supposed to recieve on Friday 10/6/2022. I received a message regarding product out for delivery but the delivery person did not arrive. I have provided with the office addresses so i called on the provided delivery riders number i.e [protected] and rescheduled the timings and day to receive the order for next day. The delivery person is very rude and not cooperative. He did not deliver my product since 3 days today is 4th day 13/6/2022 i still havent recived my product and the call is not received by delivery person.
                This may cost company reputation. I really had a bad experience with shadowfax, totally disappointed.
                Jul 15, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Jun 13, 2022
                Shadowfax Customer Care's response
                Dear Tejeswini,

                Greetings from Shadowfax!

                We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID to assist you in a better way.

                Regards,
                Team Shadowfax
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                  S
                  Sush7115
                  from Mumbai, Maharashtra
                  Jun 13, 2022
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                  Dear Team, Please note that return AWB-R[protected]KR already picked up on 7th June 2022 but still not delivered. Raise complaint but still no response.
                  Shadowfax customer support has been notified about the posted complaint.
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                    K
                    Kalyani Chourasia
                    from Katni, Madhya Pradesh
                    Jun 12, 2022
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                    Address: Katni

                    Delivery boy ne proper address batane k bad v ghar aakar delivery nhi ki hame khud jakar package collect karna pada.
                    Shadowfax customer support has been notified about the posted complaint.
                    Dear Kalyani,

                    Greetings from Shadowfax!

                    We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in with your concern and the AWB ID for better assistance in this regard

                    Regards,
                    Team Shadowfax
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                      M
                      Mitansha
                      Jun 12, 2022
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                      Website: Ajio

                      This is the delivery agent that I am referring[protected].

                      He called me almost 6-7 times at an interval of 40 mins each regarding my address. The address was clearly mentioned.
                      I politely asked till what time he’ll come, he arrogantly said I will come, don’t have a specific time.
                      Lastly when he came, I said he took so long. to which he replied I’ve 10 more other works.

                      What is this response? Am I making him work for free. I said I am saying this because I had to go somewhere, but couldn’t go as he didn’t tell at what time he’ll come and he said who has stopped u from doing your work.
                      I want the authority to take strict action, otherwise I am not gonna order anything if that’s from shadowfax
                      Shadowfax customer support has been notified about the posted complaint.
                      Dear Mitansha,

                      Greetings from Shadowfax!

                      We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us with your concern along with the AWB ID at [protected]@shadowfax.in to assist you in a better way.

                      Regards,
                      Team Shadowfax
                      Dear Mitansha,

                      Greetings from Shadowfax!

                      We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us with your concern along with the AWB ID at [protected]@shadowfax.in to assist you in a better way.

                      Regards,
                      Team Shadowfax
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                        U
                        Umang Namdeo
                        from Rewa, Madhya Pradesh
                        Jun 12, 2022
                        Resolved
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                        Resolved

                        I was not able to receive call from Shadowfax courier boy (mo. no. [protected]) to get my online paid parcel (AWD no. SF[protected]FK) yesterday but then he marked delivered.
                        I tried to contact him with the no. too many times but call was not connected.
                        I also made a complaint to Shadowfax than Company replied me our agent will contact you within 24 hours.

                        But I didn't get call again from courier boy, agent and from company even after 24 hours and my issue is not resolved.

                        And I am currently waiting for my parcel.
                        Jun 12, 2022
                        Complaint marked as Resolved 
                        It taken around 30 hours to resolve the issue. But now I have no complaint with the team or courier person. Company itself called me with the no. +918048130623 and after few hours courier boy delivered my product at my doorstep.
                        Shadowfax customer support has been notified about the posted complaint.
                        Finally I got my product delivered and now I can continue my preparation. I really thankful for Shadowfax team to resolve my issue. Now I have no more tensions of money and parcel. Thank You team Once again.
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                          A
                          Ayu@2014
                          from UDAIPUR, Rajasthan
                          Jun 11, 2022
                          Resolved
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                          Resolved

                          Your pickup boy not coming for pickup.you dont have cuatomer care number and email id.how can someone contact to you.you dont how to run the business.pickup boy dont have manner.i called him he us cutting the call and then blocked.his number is [protected].my tracking id is R[protected]FPL.I Ordered it from meesho.but now they are not showing return button.shadowfax is worst company .i dont know how you are running this.
                          +1 photos
                          Jul 14, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 12, 2022
                          Shadowfax Customer Care's response
                          Dear Sir/Ma'am,

                          Greetings from Shadowfax!

                          We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                          Regards,
                          Team Shadowfax
                          Dear Sir/Ma'am,

                          Greetings from Shadowfax!

                          We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                          Regards,
                          Team Shadowfax
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                            S
                            saisri sushmitha
                            from Yarada, Andhra Pradesh
                            Jun 10, 2022
                            Resolved
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                            Resolved

                            Awm number : R[protected]FPL
                            I kept saree in meesho and i got delivery from shadow fax after that i kept return som delivery agent took our parcel but not updated it and we didnt receive any slip so kindly request you to help on this meesho team will give refund after showing receipt only
                            Jul 14, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 10, 2022
                            Shadowfax Customer Care's response
                            Dear Customer,

                            Greetings from Shadowfax!

                            We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                            Regards,
                            Team Shadowfax
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                              N
                              Neelima Konide
                              Jun 9, 2022
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                              I have applied for return in meesho for a product which I have purchased and shadow fax is the delivery partner for such return.
                              The delivery boy has picked up the return on May 21 2022, but it still didn't reach the supplier and my money is not credited to me.
                              I have called the customer care of shadow fax, it said that your agent will soon contact me but no calls from your side.
                              Please do check my return request and send the product to the supplier as soon as possible so that I can receive my refund..
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 09, 2022
                              Shadowfax Customer Care's response
                              Dear Neelima,

                              Greetings from Shadowfax!

                              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                              Regards,
                              Team Shadowfax
                              Jun 15, 2022
                              Updated by Neelima Konide
                              AWB number- R[protected]FPL
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                                R
                                Ravi_Singhal88
                                from Bahadurgarh, Haryana
                                Jun 9, 2022
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                                Address: HNO. 392/25 GALI JAIN MANDIR GANDHI CHOWK BAHDURGARH HARYANA

                                Today shadow Fx courier boy pickup for return product . When he calls and asking for address to pickup the product then i guided him to reach my house to pickup but after guiding him suddenly he misbehave and very ruthless on his language and speaking very bad words. then i regret him to give my product to him.

                                Courier boy name : PRAVEEN KUMAR
                                His contact number is :[protected]
                                Courier partner name :ShadowFx
                                Tracking ID Number :R[protected]FPL

                                I requested to take hard step against him.

                                Regards

                                Ravi SInghal
                                Ph No. [protected]
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 09, 2022
                                Shadowfax Customer Care's response
                                Dear Ravi,

                                Greetings from Shadowfax!

                                We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                                Regards,
                                Team Shadowfax
                                Jun 11, 2022
                                Updated by Ravi_Singhal88
                                Still not resolved my complaint
                                Very pathetic service
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                                  H
                                  Habeeb Ibrahim
                                  from Hyderabad, Telangana
                                  Jun 8, 2022
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                                  Address: Hyderabad barkas chandrayan gutta

                                  I want to return my order it urgent
                                  I order airport and smart watch but I open the parcel there is no airport and smartwatch please take my order and give me refund 1500
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Jun 09, 2022
                                  Updated by Habeeb Ibrahim
                                  I want to return my order
                                  I got wrong product please take return my order it's urgent
                                  Jun 09, 2022
                                  Updated by Habeeb Ibrahim
                                  I want to return my order
                                  I got wrong product please take return my order it's urgent

                                  Dear Habeeb,

                                  Greetings from Shadowfax!

                                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                  Regards,
                                  Team Shadowfax
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                                    V
                                    Varthu
                                    from Pondicherry, Puducherry
                                    Jun 7, 2022
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                                    I didn't get my picked up confirmation message! They are just fooling me ! Now when I asked for picked up slip they are not responding
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Dear Varthu,

                                    Greetings from Shadowfax!

                                    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                    Regards,
                                    Team Shadowfax
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                                      M
                                      Mohamed Akbar Mohamed Sharfudeen
                                      Jun 7, 2022
                                      Resolved
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                                      Resolved

                                      R[protected]KR is showing picked status only. what is the current status? The pick up person is telling that it has been dispatched on Jun 5 2022. Where is the item now? Don't waste time of customer and sellers.
                                      Jul 16, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 07, 2022
                                      Shadowfax Customer Care's response
                                      Dear Akbar,

                                      Greetings from Shadowfax!

                                      We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                                      Regards,
                                      Team Shadowfax
                                      Verified Support
                                      Jun 10, 2022
                                      Shadowfax Customer Care's response
                                      Dear Akbar,

                                      Greetings from Shadowfax!

                                      We regret the inconvenience caused. Your shipment has been marked RTO and in the manifest to your seller. Please connect with your seller for further assistance

                                      Regards,
                                      Team Shadowfax
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                                        S
                                        Sujathaprasannababu
                                        from Chennai, Tamil Nadu
                                        Jun 6, 2022
                                        Resolved
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                                        Resolved

                                        Hi...

                                        Return Pickup scheduled. But none has come and collected the product. But simply mention as QC failed. Without coming or evn contacting how they are updating blindly like this. Pls look into this.
                                        +2 photos
                                        Jun 8, 2022
                                        Complaint marked as Resolved 
                                        Next day came fr an pickup
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 07, 2022
                                        Shadowfax Customer Care's response
                                        Dear Customer,

                                        Greetings from Shadowfax!

                                        We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                                        Regards,
                                        Team Shadowfax
                                        Verified Support
                                        Jun 08, 2022
                                        Shadowfax Customer Care's response
                                        Dear Customer,

                                        We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

                                        If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                                        Warmly,

                                        Team Shadowfax
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