Claimed

Shadowfax Complaints & Reviews

1.8
Updated: Mar 20, 2026
Complaints 1478
Resolved
443
Unresolved
1035
Contacts

File a complaint to Shadowfax

Having problems with Shadowfax?

File a complaint and get it resolved by Shadowfax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Shadowfax reviews & complaints page 20

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
C
Cheeni1385
Jul 10, 2022
Report
Copy

Hai sir/medam
MY SHADOWFAX I'D IS 2083249
For me getting long distance orders please don't give me long distance orders I'm cycle rider please help me for me can't able to ride long distance orders please... please give me minimum distance orders only please help me..
Please make me needful please
Shadowfax customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Kaustav kar
    from Kolkata, West Bengal
    Jul 9, 2022
    Resolved
    Report
    Copy
    Resolved

    Address: Kolkata West Bengal

    On 11 th of may frm my house location adress 111/6 Kailash Ghosh Road post office-Barisha Kolkata -700008 pick up boy Soumitra chattopadhyay pickup product from messho 100 pices n 95 head loop mask white but he was not submitted to the hub . after that meesho customer service said to me from shadowfax company product not received so I am contacting delivery boy he said I was submitted the product and delivery hub maneger dilip 700008 area pin code he is not responding he is showing irresponsible behaviour . I am requesting him so many times please check where was my product but in tracking I'd it shows not picking up yet how is it possible . My refund yet not come from meesho company for irresponsible behaviour of pickup boy and hub maneger dilip, please help me as early as possible 1 month pass but not came my refund yet. Otherwise I i will take stick action against shadowfax company.supporting documents are submitted below.
    Sep 1, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Jul 12, 2022
    Shadowfax Customer Care's response
    Dear Kaustav,

    Greetings from Shadowfax!

    The shipment is picked up by another courier service and the same has been confirmed from the Hub, please get in touch with your seller for better assistance.

    Regards,
    Team Shadowfax

    
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Mahesh vattamwar
      Jul 9, 2022
      Resolved
      Report
      Copy
      Resolved

      Address: 33/1 ganesh nagar gulbarga

      Parcel States is delivered but my parcel is not delivered me and my home address
      Aug 22, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Jul 22, 2022
      Shadowfax Customer Care's response
      Dear Mahesh,

      We would like to take a closer look at your concern. Please share your AWB number with us at [protected]@shadowfax so that we can assist you further.

      Regards,
      Team Shadowfax
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        N
        Nidhi rewatkar
        Jul 9, 2022
        Report
        Copy

        Address: Plot No 381 A Hanuman Nagar Medical Square, Near Sai Dhara Coldrink Shop

        I have cancel a order from meesho amd return pick courier patner is shadowfax company i recived a message from meesho but the company is not initiating return pick up i need my order picked up for refund
        Shadowfax customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          shubham394
          Jul 8, 2022
          Resolved
          Report
          Copy
          Resolved

          My Shadowfax ID 1148602 Jo Normal Id Hone Ke karan Shadowfax Company ne Shadowfax 3PL Mitra Krna tha Lekin Shadowfax Normal Id Bana Diye hai Isko Solution Shadowfax 3PL Mitra Id Convert Kijiye Sir
          Jul 9, 2022
          Complaint marked as Resolved 
          Mobile Number +918081992584
          Shadowfax customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Asif.Ahmd
            Jul 8, 2022
            Report
            Copy

            This issue has been going on for a while. Your courier agency sends me sms saying it has arranged for a pick up but no one shows up or no one calls. Finally a courier agent calls today, comes to pick up the order. But in the evening i get an sms saying that the item pickup has been cancelled. Is this a scam? Can you look into it before i involve the police and file a complaint with them
            Shadowfax customer support has been notified about the posted complaint.
            Dear Asif,

            Greetings from Shadowfax!

            We regret the inconvenience caused. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

            Regards,
            Team Shadowfax
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              Monika Badsiwal
              Jul 8, 2022
              Report
              Copy

              Address: 651C , SECOND FLOOR , BAPROLLA , NAJAFGARH DELHI 110042

              Dear team,

              The delivery guy called me that he is going to deliver my parcel tomorrow and ask me for code and now I am getting mail and msg that parcel has been delivered. But i haven't received it yet. I already made payment. This is pre paid parcel my order id is as follows order number SF[protected]FPL

              Delivery guy no. As below

              ‪+[protected]‬
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Jul 08, 2022
              Shadowfax Customer Care's response
              Dear Monika,

              Greetings from Shadowfax!

              We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

              Regards,
              Team Shadowfax
              Jul 09, 2022
              Updated by Monika Badsiwal
              Where is my product??
              Why you hire thief ??
              400 rs k liye apni company ki image kharab karte ho ??
              I will lodge complaint against delivery guy and your company in consumer court and will sue you in court.
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                debanjanbala
                from Siliguri, West Bengal
                Jul 8, 2022
                Resolved
                Report
                Copy
                Resolved

                I have paid the money for my COD Shipment SF[protected]FK via UPI on their Shadowfax Payment Portal. After completing the payment they did not update the payment status and still given COD. After raising multiple calls and emails there was no response from their side. It is disgusting. Extremely dissatisfied! Why do you guys don't have any proper customer service? What do you think of peoples' money? Worst company for delivery
                Aug 15, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Jul 08, 2022
                Shadowfax Customer Care's response
                Dear Sir/Madam,

                Greetings from Shadowfax!

                We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                Regards,
                Team Shadowfax
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Khushboo nk
                  from Delhi, Delhi
                  Jul 6, 2022
                  Report
                  Copy

                  Address: Garhiya, 314

                  Delivery agent mistake and not given any reciept of return product and not given any successful code... without receipt how cn i get my refund
                  Tracking id is R[protected]FPL
                  Shadowfax customer support has been notified about the posted complaint.
                  Dear Khushboo,

                  Greetings from Shadowfax!

                  We request you to write at [protected]@shadowfax.in along with your AWB number so that we can share your pickup slip with you.

                  Regards,
                  Team Shadowfax
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    Bhavesh kalal
                    from Udaipur, Rajasthan
                    Jul 4, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Udaipur Rajasthan

                    Contact me urgently
                    Aug 14, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Jul 04, 2022
                    Updated by Bhavesh kalal
                    I have not received my order. But show h received order . Cheating by a delivery boy. Please soul this problem and action agent this delivery boy. Otherwise I complaint against shadow fax company in court
                    Jul 04, 2022
                    Updated by Bhavesh kalal
                    Please reply my complaint
                    Verified Support
                    Jul 04, 2022
                    Shadowfax Customer Care's response
                    Dear Bhavesh,

                    Greetings from Shadowfax!

                    We regret the inconvenience caused to you and we wish to turn this experience around. Please help us with the AWB ID along with your detailed concern at [protected]@shadowfax.in for better assistance in this regard.

                    Regards,
                    Team Shadowfax

                    
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      L
                      Lucifer529
                      from Gandhinagar, Gujarat
                      Jul 2, 2022
                      Report
                      Copy

                      Address: I don't no
                      Website: SF253833102KR

                      I request to cancel my online oder but they don't accept it
                      Shadowfax customer support has been notified about the posted complaint.
                      Dear Lucifer,

                      Greetings from Shadowfax!

                      Kindly contact your seller for further assistance in this regard.

                      Regards,
                      Team Shadowfax
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        B
                        Bhavesh kalal
                        from Udaipur, Rajasthan
                        Jul 2, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Udaipur

                        I did not get the product. butt product are not delivered but show me delivered . My connect number are the wrong this order [protected] and real number is [protected] . Delevery boy are thief . This guy's are stolen my order .
                        Jul 4, 2022
                        Complaint marked as Resolved 
                        [email protected] Mobile number 7232879967
                        Shadowfax customer support has been notified about the posted complaint.
                        Jul 02, 2022
                        Updated by Bhavesh kalal
                        SF[protected]FPL
                        Mobile number - [protected]

                        Dear Bhavesh,

                        Greetings from Shadowfax!

                        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                        Regards,
                        Team Shadowfax
                        Bhavesh kalal's [Complaint's author] reply, Jul 2, 2022
                        SF283626494443FPL
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          Muskanss
                          Jul 2, 2022
                          Resolved
                          Report
                          Copy
                          Resolved

                          Delivery boy fraud

                          When your delivery boy delivered, he ask a otp, he told if I don't give the otp he can't delivered my parcel. Than I give him the otp. After he leaving I got a massage that I opened meesho app. Than the product was wrong so I return it. After 2 days I got a message from meesho that my pickup was completed and my refund was processed. But they don't came for pickup. Than I checked account details and meesho there was add a new account number...
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          1 Comment
                          Report
                          Copy
                          R
                          Rou123
                          from Kolkata, West Bengal
                          Jun 30, 2022
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: House no 143, Sector 6,110008 New DelhiDelhi, IndiaContact No. 8585878790

                          I want a combo of one wireless headphone and one airdopes through vishal traders.After order h decide i want to cancel it but there is no option to cancel it .I called customer care but no one response.I called shadow fax also but no solution happens.I want to cancel it.
                          Aug 2, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 30, 2022
                          Shadowfax Customer Care's response
                          Dear Rounak,

                          Greetings from Shadowfax!

                          We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                          Regards,
                          Team Shadowfax
                          Helpful
                          2 other people found this review helpful
                          2 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Akash11234
                            Jun 29, 2022
                            Report
                            Copy

                            In 28th June i accidentally give a order of amazing combo of rupees 1599. But I don't want to take the order. So I try to cancel it but can't find anything for cancellation option.
                            Please help me out by showing how to cancel the order
                            Order number GN5591
                            Shadowfax customer support has been notified about the posted complaint.
                            Dear Akash,

                            Greetings from Shadowfax!

                            We understand your concern. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

                            Regards,
                            Team Shadowfax
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              U
                              Umesh Sain
                              Jun 28, 2022
                              Report
                              Copy

                              Address: J 164 MALIYO KI BAGICHI ADARSH NAGAR JAIPUR

                              Order ID [protected].
                              Today my order delivery date but your courier boy call me and say tomorrow order dispatch confirmation. But my order automatically cancel.
                              मेरे order cancel नही किया ।delivery boy मेरे पास आया ही नही।
                              Please solve my problem.
                              Shadowfax customer support has been notified about the posted complaint.
                              Dear Umesh,

                              Greetings from Shadowfax!

                              Apologies for the inconvenience caused. Request you to share your AWB number at [protected]@shadowfax.in in order to assist you further.

                              Regards,
                              Team Shadowfax
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Mohammad Razak
                                Jun 28, 2022
                                Report
                                Copy

                                Address: Sector 29, Gandhinagar,Pin code 382029

                                I have not Received my Product and Delivery boy update Directly to Open Delivery..what is this.He is not call me and not meet me and Directly Reason for open Delivery..Give me reply Fast
                                Shadowfax customer support has been notified about the posted complaint.
                                Dear Mohammad,

                                Greetings from Shadowfax!

                                We would like to take a closer look at your concern. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

                                Regards,
                                Team Shadowfax
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Shadowfax partners
                                  from Mumbai, Maharashtra
                                  Jun 28, 2022
                                  Report
                                  Copy

                                  Address: Mumbai

                                  My account is inactive please reactivate my account of shadowfax
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Dear Partner,

                                  Greetings from Shadowfax!

                                  We would like to take a closer look at your concern. We request you to share your Rider ID/Registered mobile number at [protected]@shadowfax.in in order to assist you further.

                                  Regards,
                                  Team Shadowfax
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    krish@a
                                    Jun 27, 2022
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I have ordered wow momofrom dotpe the delivery boy behaved very rudely with slangs and cancellled my order himself but wowo momo centre told me it is showing picked up also not delevered i want immediate action against the deivery boy

                                    the details are
                                    Delivery Code for your Dotpe order 0##18650673 is ****. Please share it with Shadowfax rider at time of delivery.
                                    Jul 30, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 28, 2022
                                    Shadowfax Customer Care's response
                                    Dear Customer,

                                    Greetings from Shadowfax!

                                    Apologies for the inconvenience caused. We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Further, please share your AWB number at [protected]@shadowfax.in to initiate disciplinary action against the responsible partner.

                                    Regards,
                                    Team Shadowfax
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      L
                                      lokesh.varma5b1
                                      from Mumbai, Maharashtra
                                      Jun 26, 2022
                                      Report
                                      Copy

                                      Address: Airoli,

                                      Hi,
                                      My order SF[protected]AJI was not delivered, but delivery boy stolen my order and changed the status as delivered. Such a fraud company shadowfax.
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Dear Lokesh,
                                      Greetings from Shadowfax!

                                      This certainly isn't what we want you to experience. Please be assured that your concern is being addressed with priority via email. Thank you for reaching out to us.

                                      Regards
                                      Team Shadowfax
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit