I lost many orders due to non-pickup of orders. The pickup guy sents fake messages that he tried but failed. He never did!
SF[protected]FPL and many more yet to pick or canceled due to non pickup.
Finally i got the pickup guy number, I called him. He said “sir, pack karne ke baad aapko hume call karna pdta hai fir he hum aate hai🤡”
Is is my duty to call him after generating lables?
Do i have his numbers?
Other company courier company comes for pickup everyday, only having issues with your pickups.
Teach rules to your staff.
I will never use shadowfax again, just here to tell how bad your company employees are!
Nov 25, 2022
Complaint marked as Resolved Shadowfax customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2022
Shadowfax Customer Care's response Dear Akash,
We'd like to assure you that we do not stand for such behaviour at Shadowfax and are committed to a happy experience for our customers. We have noted your feedback and will make sure that your next experience with us is satisfactory.
Regards,
Team Shadowfax
Verified Support
Oct 25, 2022
Shadowfax Customer Care's response Dear Akash,
We are unable to track your shipment. Kindly help us with your registered mobile number via [protected]@shadowfax.in so that we can help address your concern.
Regards,
Team Shadowfax
Greetings from Shadowfax!
We are sorry for the inconvenience caused to you. We wish to inform you that we have forwarded your concern to our team and will get back to you with an update at the earliest.
Regards,
Team Shadowfax