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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Mar 20, 2026
Complaints 1478
Resolved
443
Unresolved
1035
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
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Shadowfax reviews & complaints page 17

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S
Sreejith maniyot
from New Delhi, Delhi
Sep 2, 2022
Resolved
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Resolved

Address: Banglore. Karnataka

I'm worked on shadowfax delivery service.. But still my id is terminated.. Pls activate my id
Oct 6, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2022
Shadowfax Customer Care's response Dear Sreejith,

Greetings from Shadowfax!

We're sorry for the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. You can also connect with our rider care center for quick assistance regarding your concern.

Regards,
Team Shadowfax
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    K
    Krishna Kumar Sampath
    from Tirupur, Tamil Nadu
    Sep 2, 2022
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    I have ordered soaps from Khadi Natural, but itwas not delivered by Shadowfax, showing same status for 15 days. No customer support or nothing
    Shadowfax customer support has been notified about the posted complaint.
    Sep 02, 2022
    Updated by Krishna Kumar Sampath     Order Id : SF[protected]PIC
    Verified Support
    Sep 02, 2022
    Shadowfax Customer Care's response     Dear Krishna,

    Greetings from Shadowfax!

    We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

    Regards,
    Team Shadowfax
    Sep 03, 2022
    Updated by Krishna Kumar Sampath     Received call from support today, will update once my parcel is delivered
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      R
      Rohith3002
      Sep 1, 2022
      Resolved
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      Resolved

      I am trying to return the product for the past 6 days. Without even calling me, It is showing return pickup attempted 2 times in AJIO App. But I haven't received a call. It's getting delayed. Please resolve this issue.
      Return ID: RT78459893
      Sep 3, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Sep 02, 2022
      Shadowfax Customer Care's response       Dear Rohith,

      Greetings from Shadowfax!

      We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

      Regards,
      Team Shadowfax
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        S
        Silent Gamer
        Aug 30, 2022
        Resolved
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        Resolved

        I ordered something else received wrong product
        Oct 3, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Aug 31, 2022
        Shadowfax Customer Care's response         Dear Honey,

        Greetings from Shadowfax!

        Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

        Regards,
        Team Shadowfax
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          M
          M Mhatre
          Aug 27, 2022
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          I have requested to pick up my order 1 month ago and its not yet picked up. The company said they will send the delivery person by next day, but no one came. The number provided in the sms is not reachable.
          Shadowfax customer support has been notified about the posted complaint.
          View replies
          Dear Mhatre,

          Greetings from Shadowfax!

          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

          Regards,
          Team Shadowfax
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            K
            Kishwish
            from Haridwar, Uttarakhand
            Aug 27, 2022
            Resolved
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            Resolved

            Non qc return

            Address: Rishikesh Haridwar

            I have requested for a return from meesho they have cancelled the pickup because it was qc. I request shadow fax to send their delivery boy with non qc pickup please.R56378269FPL tracking id...
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            U
            UTKARSH RUPAVATIYA
            Aug 27, 2022
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            Call me [protected]
            Shadowfax customer support has been notified about the posted complaint.
            View replies
            Dear Utkarsh,

            Greetings from Shadowfax!

            Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

            Regards,
            Team Shadowfax
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              K
              Kirubakari_K_J
              Aug 25, 2022
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              My courier status is showing as "Order received from AJIO" on 28th July and there is no update after that. My courier has not been delivered yet. Please find the tracking id below.

              Tracking ID : SF[protected]AJI
              Shadowfax customer support has been notified about the posted complaint.
              View replies
              Dear Kirubakari,

              Greetings from Shadowfax!

              We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in for better assistance in this regard.

              Warmly,
              Team Shadowfax
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                P
                Prash258
                from Jabalpur, Madhya Pradesh
                Aug 21, 2022
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                Address: Patan bypass near RTO office

                I am parashant poddar 2055316 now i am doing work in shadowfax by vendor Anurag singh senger but by shadowfax mail my salary is hold my cluster vinod prajapati says what to do I am middle class family and my salary 8000 hold by shadowfax
                Shadowfax customer support has been notified about the posted complaint.
                View replies
                Dear Parashant,

                Greetings from Shadowfax!

                We understand your concern in regards to the payout. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                Warmly,
                Team Shadowfax
                Reply
                Dear Parashant,

                Greetings from Shadowfax!

                As per the update from our team, we request you to connect with the Vendor for better assistance in this regard.

                Regards,
                Team Shadowfax
                Reply
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                  S
                  Sagardas000
                  Aug 20, 2022
                  Resolved
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                  Resolved

                  Address: Silchar, Assam

                  My Order id is AWB SF[protected], Please learn your delivery boy how talk, how to greet the customer. He talk to me just like his Galli Friend. Not SIR
                  he just earn per parcel Rs 15 to 20 and talking style like Ambani/Adani ...
                  Business is just not about income money also the spread goodwill.
                  Delivery person mobile number- [protected]
                  My Name - Sagar Das
                  Mobile - [protected]
                  Silchar-Assam
                  Sep 23, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 21, 2022
                  Shadowfax Customer Care's response                   Dear Sagar,

                  Greetings from Shadowfax!

                  We are sorry for the unpleasant experience you had. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

                  Regards,
                  Team Shadowfax
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                    K
                    KunalSharma99
                    from Motihari, Bihar
                    Aug 20, 2022
                    Resolved
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                    Resolved

                    Address: Motihari

                    Dear sir My 1000 rupees which was deducted at the time of joining. that money hasn't come to me yet, On asking in the office, it was told that it will come in a few days.But till now nothing comes.You told me Will that money come or not?
                    Sep 28, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 21, 2022
                    Shadowfax Customer Care's response                     Dear Kunal,

                    Greetings from Shadowfax!

                    Please be informed that we have forwarded your concern to our team and get back to you with an update at the earliest. We appreciate your patience while we work on this.

                    Regards,
                    Team Shadowfax
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                      B
                      B Kishore
                      from Hubli, Karnataka
                      Aug 18, 2022
                      Resolved
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                      Resolved

                      Address: 9-3-38, regimental bazaar, Secunderabad

                      Hi sir I am Bhaskar Kishore[protected] my mobile number is [protected] my payout (08 August to 14 August) not released please see into this sir
                      Aug 19, 2022
                      Complaint marked as Resolved 
                      My payout released sir thanks 🙏
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 19, 2022
                      Shadowfax Customer Care's response                       Dear Bhaskar,

                      Greetings from Shadowfax!

                      We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                      Regards,
                      Team Shadowfax
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                        A
                        amitk_1
                        from NEW DELHI, Delhi
                        Aug 16, 2022
                        Resolved
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                        Resolved

                        Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095
                        Website: www.shadowfax.in

                        I ordered something from flipkart on 07.08.2022 with delivery date of 15.08.2022. Shadowfax called me on the due date when i requested a call back on their website and they said they have info that due date is 19.08.2022. On 16.08.2022, their website showed product out for delivery, but when i called their delivery number and entered my registered phone number with pin their system just said invalid input. When i requested call back from their website, only response was that someone would call me back in 24 hrs. When i tried calling their customer service number, only got response that someone would call back in 24 hrs and no live agent was available. On 16th, did not get any call back or delivery of my product. Never have i seen such horrible service by a courier.
                        Aug 18, 2022
                        Complaint marked as Resolved 
                        They did nothing, I got my product after pleading the courier service, just want to put this behind me, thanks for your help.
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 17, 2022
                        Shadowfax Customer Care's response                         Dear Amit,

                        Greetings from Shadowfax!

                        We deeply regret the inconvenience caused. Request you to share your AWB number with us at [protected]@shadowfax.in so that we can assist you better.

                        Regards,
                        Team Shadowfax
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                          V
                          Veerayya S
                          Aug 16, 2022
                          Resolved
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                          Resolved

                          HI this is my order id SF[protected]FPL
                          I have not received my order still but i have got a message that my product has been delivered please check through this and do the need full for any further details please contact me
                          Sep 18, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 17, 2022
                          Shadowfax Customer Care's response                           Dear Veerayya,

                          Greetings from Shadowfax!

                          We deeply regret the experience you had. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

                          Regards,
                          Team Shadowfax
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                            V
                            Vijayaraghvan
                            Aug 13, 2022
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                            SF[protected]PIC

                            The package not delivered to me but it mentioned as delivered in website.

                            Kindly check and refund me.

                            This kind of courier services needs too be more legit but they aren't.
                            Shadowfax customer support has been notified about the posted complaint.
                            View replies
                            Dear Vijay,
                            Greetings from Shadowfax!

                            We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

                            Warmly,
                            Team Shadowfax
                            Reply
                            Vijayaraghvan's [Complaint's author] reply, Aug 13, 2022
                            Kindly confirm is this your email

                            [email protected]

                            AWB SF292308709PIC
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                              S
                              Suku1985
                              from Chennai, Tamil Nadu
                              Aug 13, 2022
                              Resolved
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                              Resolved

                              Address: 185/8 SHRI LAKSHMI NAGAR first main road ALVARTHIRUNAGAR chennai 600087
                              Website: Sha

                              My mobile number [protected] Shadowfax rejoin food delivery job please help me sir urgent delivery job
                              Sep 14, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Aug 13, 2022
                              Updated by Suku1985                               My ID unlock
                              Verified Support
                              Aug 14, 2022
                              Shadowfax Customer Care's response                               Dear Sir,

                              Greetings from Shadowfax!

                              Please feel free to approach our helpline under the help section of our app for resolution.

                              Regards,
                              Team Shadowfax
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                                N
                                Nilesh Darekar777
                                from Ahmednagar, Maharashtra
                                Aug 12, 2022
                                Resolved
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                                Resolved

                                My Courier not delivered & Keep on Hold by delivery person

                                Address: Ahmednagar

                                Shadowfax tracking ORDER NUMBER: SF[protected]FK

                                I have ordered Boat Headphone from Flipkart on 7th Aug2022 for that Delivery partner is Shadowfax

                                On 12 Aug Shipment status was showing as *Out for Delivery..ANG_Savedi_N DC 04:17 PM*

                                But I didn't received any calls from Delivery Person
                                In late night on 12th August 09:00 PM.. I received one call from delivery person from their office & He is...
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                                S
                                SRI HARI PRASANNA V
                                Aug 12, 2022
                                Resolved
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                                Resolved

                                Sir it's my hearty words and I felt soo small and sad while receiving this order . I have order combo offered wireless earphones at 1599 ruppes on 2nd August 2022 and i recieved a dummy wired headphones worth ruppes 750 by today (12.8.2022). I felt so disappointed by this sir kindly give me justice or show me the path for justice. I hope u will consider my situation and help me
                                Aug 12, 2022
                                Complaint marked as Resolved 
                                They didn't respond me. Even they didn't picked my call. +919344990264 delivery boy number.
                                Shadowfax customer support has been notified about the posted complaint.
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                                  V
                                  Vikram8659
                                  from Delhi, Delhi
                                  Aug 11, 2022
                                  Resolved
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                                  Resolved

                                  Address: Shadowfax bijwasan hub

                                  As I had a order for pickup which I given to your partner on 2nd August but he did not give any slip to me and he cancelled that request after said address not found and product he kept self and after a week he said me when I called to him that product was used one that will not accepted by his senior, so now I my amount was wasted due to your fraud behaviour now I am not able to collect my amount from meesho nither product totally due to your fraud, so kindly suggest what I have to do now
                                  Sep 14, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 11, 2022
                                  Shadowfax Customer Care's response                                   Dear Vikram,

                                  Greetings from Shadowfax!

                                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                  Regards,
                                  Team Shadowfax
                                  Aug 11, 2022
                                  Updated by Vikram8659                                   R42218904MEE

                                  Verified Support
                                  Aug 12, 2022
                                  Shadowfax Customer Care's response                                   Dear Customer,

                                  Greetings from Shadowfax!

                                  Thank you for helping us with your details. We will look into this right away and get back to you with an update at the earliest.

                                  Regards,
                                  Team Shadowfax
                                  View replies
                                  R42218904MEE picked up on 2nd August
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                                    R
                                    Rajan541996
                                    from Ludhiana, Punjab
                                    Aug 10, 2022
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                                    Send a cod order through pickrr and choose shadowfax courier for delivery. It's a cod order. And order have to deliver on 21 july but there is no status updated after 19 july. Make a lots of complaint but no response. Only i got mail that we are checking. And on 5 aug i got mail that shipment lost in transist and they cant do anything. How they cant do anything and how a shipment can be lost.

                                    Awb no. :- sf[protected]pic
                                    Shadowfax customer support has been notified about the posted complaint.
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