Claimed

Shadowfax Complaints & Reviews

1.8
Updated: Oct 26, 2025
Complaints 1452
Resolved
436
Unresolved
1016
Contacts

File a complaint to Shadowfax

Having problems with Shadowfax?

File a complaint and get it resolved by Shadowfax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Shadowfax reviews & complaints page 17

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Y
Yamuna7
Aug 3, 2022
Resolved
Report
Copy
Resolved

Shadowfax,

I had placed an order in Ajio which I have returned due to some reasons, the return pickup is scheduled by shadowfax on August 1st 2022 I got message that the pickup scheduled for today, same day rider came and I have returned my order to him But today i.e 3rd aug 2022 I got message for same order pick up schedule which I have returned on August 1st itself, I am trying to connect to the number provided in message but it is not connecting when i tracked the details I got to know that the return is still in pickup mode. I am providing the screenshots of messages please look inti it ASAP.

Thanks
Yamuna.
+3 photos
Sep 6, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Aug 06, 2022
Shadowfax Customer Care's response
Dear Yamuna,

Greetings from Shadowfax!

We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time for us to connect with you.

Regards,
Team Shadowfax
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Adhiraj2002
    Aug 2, 2022
    Resolved
    Report
    Copy
    Resolved

    Address: Borbheta tini ali, Jail road

    Order I'd - R[protected]KR is delayed in return
    Sep 6, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Aug 02, 2022
    Shadowfax Customer Care's response
    Dear Adhiraj,

    Greetings from Shadowfax!

    We understand your concern in regards to the pickup. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

    Regards,
    Team Shadowfax
    Verified Support
    Aug 04, 2022
    Shadowfax Customer Care's response
    Dear Adhiraj,

    Greetings from Shadowfax!

    As per the update from our team, we would like to inform you that the shipment has been delivered back to the seller.

    Regards,
    Team Shadowfax
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      shubhi@12
      from Kolkata, West Bengal
      Aug 1, 2022
      Report
      Copy

      Address: 135, 4th Floor, 1st Cross Rd, Srirampuram 5th Block, Koramangala, Bengaluru, Karnataka 560095
      Website: 135, 4th Floor, 1st Cross Rd, Srirampuram 5th Block, Koramangala, Bengaluru, Karnataka 560095

      I have not any receiving orders from shadowfax company and shadowfax my totally earn money cut. And I contact with shadowfax manager they do not give any reply and not receiving call.
      Shadowfax customer support has been notified about the posted complaint.
      Helpful
      2 other people found this review helpful
      2 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Slari
        from Bengaluru, Karnataka
        Jul 31, 2022
        Resolved
        Report
        Copy
        Resolved

        Address: Online delivery

        My order from meesho the watch and bracelet I did not receive it from shadowfax that partner had called me and told that he will deliver it next day but he did not give any delivery but he has updated that has delivered in both the meesho and shadowfax app and that shadowfax did not reply when I sent MSG through help and no response.
        Meesho is telling that u have given otp and we can't help.
        Plz make me that product reach my home or the refund to be done bcz it's a paid product
        +1 photos
        Sep 4, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Aug 01, 2022
        Shadowfax Customer Care's response
        Dear Slari,

        Greetings from Shadowfax!

        We regret the inconvenience caused. Please share your AWB number with us at [protected]@shadowfax.in so that we can assist you further.

        Regards,
        Team Shadowfax
        Verified Support
        Aug 04, 2022
        Shadowfax Customer Care's response
        Dear Lakshmi,

        Greetings from Shadowfax!

        Please be informed that we have updated the status of the shipment from our end, we request you to contact the seller for further assistance regarding the refund.

        Regards,
        Team Shadowfax
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          9
          9928
          from Hyderabad, Andhra Pradesh
          Jul 30, 2022
          Report
          Copy

          I have placed the order with Meesho and delivery date shown 1st of August. When I have track the order it shows delivered which I have not received. Without doing the delivery how can be marked as delivered. I want the order. Tracking I'd SF[protected]FPL
          Contact number [protected]
          Shadowfax customer support has been notified about the posted complaint.
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            RidhiChopra
            Jul 29, 2022
            Report
            Copy

            I have been ordering a single thing from meesho, since more than a week

            But your couriier person was so illmannered, abusive rude and misbehaved with me number of times on call
            Also cancelled my order number of times by his own

            Please take strict action against this courrier boy!

            Worst exprince!
            Shadowfax customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              ssayeeda
              from Bengaluru, Karnataka
              Jul 29, 2022
              Resolved
              Report
              Copy
              Resolved

              Product not delivered while tracking it's says delivered

              Address: DOMLUR, BANGALORE

              Ref. to AWB No. SF[protected]FPL dated 27.07.20200 received message going to deliver today... but didn't receive.. when I have done the tracking it's showing delivered at night 9.57pm...It's not delivered..no message too..
              the same thing happened before got message delivered but they delivered after 2 days.. after raised a complaint... I think here delivery boys are playing they don't have tab on delivery boys...
              please do...
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy
              E
              E coli
              from Ghaziabad, Uttar Pradesh
              Jul 27, 2022
              Resolved
              Report
              Copy
              Resolved

              Since 1 week I have registered for pickup but still they are not sending anyone
              The time for parcel pickup gets delayed I want my payment but no body is coming to pick the parcels
              +1 photos
              Aug 30, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Jul 27, 2022
              Shadowfax Customer Care's response
              Dear Customer,

              Greetings from Shadowfax!

              We're sorry for the experience you had. Please be informed that we have highlighted your concern to our team and will get back to you with an update at the earliest.

              Regards,
              Team Shadowfax
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                RajaA@
                from Cuddalore, Tamil Nadu
                Jul 26, 2022
                Report
                Copy

                Address: Mariyamman koil street, Kammapuram

                Fake product delivered
                Shadowfax customer support has been notified about the posted complaint.
                Dear Raja,

                Greetings from Shadowfax!

                We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

                Warmly,
                Team Shadowfax
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Abdul Basit Sakharkar
                  Jul 26, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: 32X6+4H7, Sector 12 D, Sector 12, Kopar Khairane, Navi Mumbai, Maharashtra 400709

                  It has been more than 2 days since my order recieved at shadowfax kopar khairane location and my delivery address is in airoli.still they had not delivered my order nor they are updating.what kind of delivery service they are providing.
                  Requesting you to investigate on same.
                  Mentioning my order details.

                  Order ID:- 350452

                  Name:- abdul basit sakharkar
                  Contact number:- [protected]
                  +1 photos
                  Aug 30, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 26, 2022
                  Shadowfax Customer Care's response
                  Dear Abdul,

                  Greetings from Shadowfax!

                  We understand your concern in regards to the delivery. Please be noted that we have highlighted your concern to our team and will get back to you with an update at the earliest.

                  Regards,
                  Team Shadowfax
                  Hi Shadowfax,

                  There is no revert from your side and nor your care team have contact me.

                  Still your service taking too long to deliver the nearest address. You are giving me estimate delivery of next day and on next day you update that next day will be the estimate delivery.

                  Travel hoodie - Comment #4028663 - Image #0
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    Bhushan Umap
                    Jul 25, 2022
                    Report
                    Copy

                    Address: Dattwadi bus stop wadi , Nagpur 440023

                    My oder is return please
                    Shadowfax customer support has been notified about the posted complaint.
                    Dear Bhushan,

                    We'd like to inform you that Shadowfax is a logistics company and we deliver the shipment that is received from your seller. Kindly connect with your seller for further assistance regarding your query.

                    Regards,
                    Team Shadowfax
                    Dear Bhushan,

                    We'd like to inform you that Shadowfax is a logistics company and we deliver the shipment that is received from your seller. Kindly connect with your seller for further assistance regarding your query.

                    Regards,
                    Team Shadowfax
                    Dear Bhushan,

                    We'd like to inform you that Shadowfax is a logistics company and we deliver the shipment that is received from your seller. Kindly connect with your seller for further assistance regarding your query.

                    Regards,
                    Team Shadowfax
                    Helpful
                    Found this helpful?
                    3 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      L
                      Laresh Chaudhari
                      Jul 25, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Shipping is delayed

                      Website: tracker.shadowfax.in/#/track/9B088D9E5520F5BCD7C11BD5223BE416/Fwd

                      I ordered mobile covers from minibay on 22 according to their shipping policy they alloted shadowfax as courier partner on 23 but from 23 it is only showing order recived from seller. Tracking Id SF[protected]PIC
                      Minibay order id 90343. Even tried to contact you but it shows we will contact you in 24hr and no call tried many times....
                      +2 photos
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy
                      S
                      ShwetaChaudhari
                      Jul 25, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Hello Team,

                      Below person from Shadowfax Courier services has picked up two of my Meesho products on 16th July 2022 and didn't provided the pickup receipts.
                      Later on, he has not even updated the same in the system and hence at my end, in my Meesho app, I can see that products are still awaiting to be picked up.

                      Somehow I managed to found his contact number and after that a week has passed still he is giving excuses that I will return your products, I am not able to find your products, I can provide you the cash of those products but no action from his end. Many times when I call him, he is giving all these excuses.

                      I tried to raise the same issue with Meesho customer service but they denied to take the complaints on courier services. Right now, I don't have those two products and have lost the amount (Rs. 598) too.

                      Shadowfax Delivery Person Name: Kailash Salkar
                      Contact Number:[protected]
                      Aug 31, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 25, 2022
                      Shadowfax Customer Care's response
                      Dear Shweta,

                      Greetings from Shadowfax!

                      We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

                      Warmly,
                      Team Shadowfax
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Suriy s
                        from Bengaluru, Karnataka
                        Jul 23, 2022
                        Report
                        Copy

                        Address: Bangalore

                        My order no is[protected] yet product is not delivered to me, i got an delivery notification that delivery made successful.
                        I called to delivery agent he dsnt pick the Call anymore but today he picked the call and conveyed me that he submitted the product in shadowfax office plz check with it and do the best.
                        +1 photos
                        Shadowfax customer support has been notified about the posted complaint.
                        Jul 23, 2022
                        Updated by Suriy s
                        Check with it
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          Jhalakm
                          Jul 22, 2022
                          Report
                          Copy

                          The courier excecutive is not picking the return order from ajio
                          Shadowfax customer support has been notified about the posted complaint.
                          Dear Customer,

                          Greetings from Shadowfax!

                          We are sorry for the unpleasant experience. Kindly help us with your AWB number so that we can look into this right away.

                          Regards,
                          Team Shadowfax
                          Dear Sir/Madam,

                          Greetings from Shadowfax!

                          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                          Regards,
                          Team Shadowfax
                          Helpful
                          Found this helpful?
                          2 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            W
                            We love India
                            Jul 22, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            A pickup request has been created by meesho on 14 july but shadowfax executive update wrong status that location problm but no one contact me regarding pick up and my location is prime .Tracking id R36564992MEE.worst company
                            Sep 3, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 22, 2022
                            Shadowfax Customer Care's response
                            Dear Mukesh,

                            Greetings from Shadowfax!

                            We understand your concern in regards to the pickup. Please be noted that we have highlighted your concern to our team and will get back to you with an update at the earliest.

                            Regards,
                            Team Shadowfax
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              O
                              Oguy
                              Jul 21, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              On July 9 Shadowfax rider came and asked OTP for pickup after that he the picked up the return order successfully & told that you will receive a SMS about successful pickup in a few hours and left. But after some time when I checked the status it is showing like pickup failed due to a missmatch of product pickup. How is that possible? If the product is not same then how did the agent picked up my return order? So basically now they have picked up my order and marked it as pick up failed in their system. I'm calling their customer care No. [protected] it is not connecting. When mailed meesho customer care they are asking about acknowledgement(pickup slip) copy the shadowfax rider never provided. I am providing all the details which I have now, resolve this issue as soon as possible.
                              Product name:Jivika TG Alluring Banita Aagam Chitrarekha Sari (stockout grey aayna)
                              Request id: R34667892MEE
                              Order No:[protected]_1_gtz
                              Jul 26, 2022
                              Complaint marked as Resolved 
                              I got call from company customer care and explained all the details. 080 4813 0623 here is the customer care number
                              Shadowfax customer support has been notified about the posted complaint.
                              Jul 21, 2022
                              Updated by Oguy
                              Here are the some related images for your reference

                              Jul 22, 2022
                              Updated by Oguy
                              Hi
                              What is the status of my complaint when it will solve?
                              Verified Support
                              Jul 22, 2022
                              Shadowfax Customer Care's response
                              Dear Customer,

                              Greetings from Shadowfax!

                              We understand your concern in regards to the pickup. Please be noted that we have highlighted your concern to our team and will get back to you with an update at the earliest.

                              Regards,
                              Team Shadowfax
                              Jul 26, 2022
                              Updated by Oguy
                              Hi
                              Can I know what is the status of my complaint and when it will get solved.
                              Jul 26, 2022
                              Updated by Oguy
                              Hi
                              Issue is resolved, thank you
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Naval807
                                from Dehradun, Uttarakhand
                                Jul 21, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                I'd inactive ho gayi hai active krwani hai sir ji
                                Aug 25, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Jul 21, 2022
                                Updated by Naval807
                                I'd inactive ho gayi hai active krwani hai
                                I'd number - 668309
                                Verified Support
                                Jul 22, 2022
                                Shadowfax Customer Care's response
                                Dear Naval,

                                Greetings from Shadowfax!

                                We understand your complaints in regards to the rider ID. Please be noted that your concern is highlighted to our team, and shall get back to you with an update at the earliest.

                                Regards,
                                Team Shadowfax!
                                Shadow fax my I'd inactive hai sir
                                Sir please my I'd active 2626978
                                🙏 Please sir active my I'd 2626978

                                I'd inactive - Comment #4067981 - Image #0
                                Helpful
                                6 other people found this review helpful
                                6 found this helpful
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sayali Hole
                                  Jul 21, 2022
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Tracking number -SF[protected]FK
                                  Parcel I ordered from shopsy(flipkart). On tracking it shows delivered on 20 july2022 but I didn't receive my parcel. Plz give me my parcel.
                                  +1 photos
                                  Aug 31, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Jul 21, 2022
                                  Updated by Sayali Hole
                                  I didn't receive my parcel but it shows delivered
                                  Verified Support
                                  Jul 22, 2022
                                  Shadowfax Customer Care's response
                                  Dear Sayali,

                                  Greetings from Shadowfax!

                                  We understand your concern in regards to the delivery. We have forwarded your concern to our team and get back to you with an update at the earliest.

                                  Regards,
                                  Team Shadowfax
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    Ranjana B.I.
                                    Jul 21, 2022
                                    Report
                                    Copy

                                    Received message on July 18th that product will be delivered but evening status is shown as "DELIVERED". But my product is not delivered.

                                    Tracking number of order : AWB SF[protected]FPL.

                                    Raised an issue but only received message that Team will get in touch shortly. But none has reached out till now. Please resolve the issue.
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 21, 2022
                                    Shadowfax Customer Care's response
                                    Dear Ranjana,

                                    Greetings from Shadowfax!

                                    We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                                    Regards,
                                    Team Shadowfax
                                    Verified Support
                                    Jul 21, 2022
                                    Shadowfax Customer Care's response
                                    Dear Ranjana,

                                    Greetings from Shadowfax!

                                    We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                                    Warmly,

                                    Team Shadowfax
                                    Jul 26, 2022
                                    Updated by Ranjana B.I.
                                    Its been almost 5 days since i have got this response . Not sure what type of service is this . Kindly resolve at the earliest . Atleast try to reach out to people on their email or mobile so that we know someone from your end is looking into . Else please refund the amount of the order.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit