Shadowfax Complaints & Reviews

Sep 04, 2022

Shadowfax Customer Care's response Dear Prachi,

Greetings from Shadowfax!

We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

Regards,
Team Shadowfax

Sep 04, 2022

Shadowfax Customer Care's response Dear Sreejith,

Greetings from Shadowfax!

We're sorry for the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. You can also connect with our rider care center for quick assistance regarding your concern.

Regards,
Team Shadowfax

Sep 02, 2022

Shadowfax Customer Care's response Dear Krishna,

Greetings from Shadowfax!

We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

Regards,
Team Shadowfax

Sep 02, 2022

Shadowfax Customer Care's response Dear Rohith,

Greetings from Shadowfax!

We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

Regards,
Team Shadowfax

Aug 31, 2022

Shadowfax Customer Care's response Dear Honey,

Greetings from Shadowfax!

Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

Regards,
Team Shadowfax

Aug 21, 2022

Shadowfax Customer Care's response Dear Sagar,

Greetings from Shadowfax!

We are sorry for the unpleasant experience you had. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

Regards,
Team Shadowfax

Aug 21, 2022

Shadowfax Customer Care's response Dear Kunal,

Greetings from Shadowfax!

Please be informed that we have forwarded your concern to our team and get back to you with an update at the earliest. We appreciate your patience while we work on this.

Regards,
Team Shadowfax

Aug 19, 2022

Shadowfax Customer Care's response Dear Bhaskar,

Greetings from Shadowfax!

We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

Regards,
Team Shadowfax

Aug 17, 2022

Shadowfax Customer Care's response Dear Amit,

Greetings from Shadowfax!

We deeply regret the inconvenience caused. Request you to share your AWB number with us at [protected]@shadowfax.in so that we can assist you better.

Regards,
Team Shadowfax

Aug 17, 2022

Shadowfax Customer Care's response Dear Veerayya,

Greetings from Shadowfax!

We deeply regret the experience you had. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

Regards,
Team Shadowfax

Aug 14, 2022

Shadowfax Customer Care's response Dear Sir,

Greetings from Shadowfax!

Please feel free to approach our helpline under the help section of our app for resolution.

Regards,
Team Shadowfax

Aug 14, 2022

Shadowfax Customer Care's response Shadowfax — My Courier not delivered & Keep on Hold by delivery person
N
Nilesh Darekar777
from Ahmednagar, Maharashtra
Aug 12, 2022
Phone/Mobile: [protected]
Email: [protected]@outlook.com

Shadowfax tracking ORDER NUMBER: SF[protected]FK

I have ordered Boat Headphone from Flipkart on 7th Aug2022 for that Delivery partner is Shadowfax

On 12 Aug Shipment status was showing as *Out for Delivery..ANG_Savedi_N DC 04:17 PM*

But I didn't received any calls from Delivery Person
In late night on 12th August 09:00 PM.. I received one call from delivery person from their office & He is asking for delivery confirmation OTP for which i denied,
Without receiving product how can I share OTP confirmation

Later i came to know that my status is now changed to "Shipment is On Hold due to Customer wants open delivery"

So without actual delivery attempt they changed status as "Shipment is On Hold due to Customer wants open delivery"

Please look into it & arrange reattempt asap
ORDER NUMBER: SF[protected]FK

Refer below attached screenshot from Flipkart & Shadowfax trackings

Aug 14, 2022

Shadowfax Customer Care's response Dear Nilesh,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

Regards,
Team Shadowfax

Aug 14, 2022

Shadowfax Customer Care's response Dear Nilesh,
Greetings from Shadowfax!

We understand your concern in regards to the shipment. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Warmly,
Team Shadowfax

Aug 11, 2022

Shadowfax Customer Care's response Dear Vikram,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

Aug 12, 2022

Shadowfax Customer Care's response Dear Customer,

Greetings from Shadowfax!

Thank you for helping us with your details. We will look into this right away and get back to you with an update at the earliest.

Regards,
Team Shadowfax