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Shadowfax Complaints & Reviews

1.8
Updated: Jan 24, 2026
Complaints 1476
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443
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Shadowfax reviews & complaints page 25

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M
Moon knight
May 8, 2022
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Address: Kammanahalli

I had raised a issue on my shadowfax app regarding not getting rain surge on 1/5/22 Sunday for 8 orders (5flipkart order and 3 kfc order) i have been raising this issue for past 1 week . Ever time i raise they would say that it would be solved in a day or two but till now no solution from them . On Sunday i had asked my area manager also about rain surge for Flipkart order he told that rain surge is activated.
The order ID is as follows
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
I hope this would atleast solve my problem
Shadowfax customer support has been notified about the posted complaint.
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    A
    Ahmadtahrim
    from Patna, Bihar
    May 8, 2022
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    I recieved a wrong product via meesho app, so I choose to return it. Your delivery boy has picked up my order on 30, April, 2022 at 14:59 and told me that he'll approve it in sometime after talking to the company.
    Later on the status is showing qc failed.
    If it's qc failed, he should atleast return my order so that I can initiate the return again. My AWB number is R[protected]FPL.
    The delivery boy no is [protected]
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    May 12, 2022
    Shadowfax Customer Care's response
    Dear Tahrim,

    Greetings from Shadowfax!

    We regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

    Regards,
    Team Shadowfax
    May 18, 2022
    Updated by Ahmadtahrim
    No response yet
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      A
      Ahmadtahrim
      from Patna, Bihar
      May 8, 2022
      Resolved
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      Resolved

      I recieved a wrong product via meesho app so I choose to return. The delivery boy who came to pick up, picked my order and told me that he'll approve it in sometimes after talking to company but has not been approved yet. The status is showing qc failed.
      If it's qc failed then he should atleast return my order, so that I can initiate the return again.
      Phone no of the delivery boy who picked up my order is [protected].
      Pickup timing was 14:59.
      Pickup date 30, April, 2022
      Jun 12, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      May 12, 2022
      Shadowfax Customer Care's response
      Dear Tahrim,

      Greetings from Shadowfax!

      Apologies for the inconvenience caused. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

      Regards,
      Team Shadowfax
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        L
        Lalruatpuia Sailo
        May 7, 2022
        Resolved
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        Resolved

        Address: Bawngkawn
        Website: shadowfax

        Hello, i would like to know why my order status (COD) hasn't been changed, even after paying for it on your site.
        Jun 14, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        May 12, 2022
        Shadowfax Customer Care's response
        Dear Customer,

        Greetings from Shadowfax!

        We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

        Regards,
        Team Shadowfax
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          K
          kv@123
          from Kannur, Kerala
          May 7, 2022
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          This company does nothing it advertises for, all it does it theft of our goods. I had placed an order for an item SF[protected]PIC on the 19th of April. On 26th April it was shown out for delivery however no one delivered the product nor made an attempt to connect with me. Besides this they auto cancelled the product and updated as costomer cancelled the item. However the product was not returned back to the seller, on 28th April i cancelled the item reading reviews about this company online as they never deliver the product and have pathetic service. Again on May 4th it was updated as out for delivery, inspite my request to cancel it. However again the same thing repeated, no one called or came to deliver the product. Again i cancelled the product. But till now the product has not gone back to the seller. My attempt to contact them in Instagram was successful and this is what they replied, " Hi, we are unable to investigate this matter as the TAT (90 Days) has been breached from the day of the shipment delivery." (Screenshot attached).
          Please note the order was placed on April 19th not even 30 days have passed since the order has been placed and they are just cooking up stories.. i wonder what work they do at this place if they can't address the customer compliments, no wonder they have a sea o[censored]nsatisfied customers.
          Never place another order with these people again. They are impossible to reach and all they ever reply back is we are trying to fix the problem. Then no action gets taken.
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          May 08, 2022
          Shadowfax Customer Care's response
          Hi Sharika,

          We apologize for the bitter experience. Please be assured that your concern is being addressed with priority by our team and we will get this resolved at the earliest. Your patience is highly appreciated.

          Regards
          Team Shadowfax
          May 09, 2022
          Updated by kv@123
          Pathetic service shown once again, the cancelled item was again out for delivery and from my end i canceled it again, then they have provided 10th may as the next delivery date, i suppose this will go on till the end of time as this people please note NEVER RETURNS ANY PRODUCT AS THATS THE COMPANYS POLICY AS ITS A LOSS FOR THEM, came from the mouth of their own employee. So we are to keep the product with us no matter what and if we don't need it they keep it as a souvenir with them for their pathetic service. Like a feather on their damn crown. just false promises and we are looking into the matter. Will be addressed readymade assurances. There is no way you can survive in this business. Never seen any services as pathetic as yours. Do you have any more answers? Huh? Maybe i should have more patience again right? While you keep investigating into the matter and take around 90 days so that your TAT is over and no more questions asked by customers. Wonderful planning of fraud buisness. Hats off ...

          May 12, 2022
          Updated by kv@123
          After pushing this crap company for 2 weeks from 26th April to 10th May this people have finally changed the status to pending for RTS and please note not yet returned. What is happening with these people and this hell of a company? Why can't you do one job the you say so proudly? Stop doing fraud all the time. You guys should definitely shut your company down. I guess would have to run around for another two weeks to make the status from pending for RTS to actually returning the product.honestly how much should a customer do to get the product returned? Why don't you do things properly? Give an answer!

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            A
            Akriti2806
            from Bengaluru, Karnataka
            May 6, 2022
            Resolved
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            Resolved

            Address: Shadowfox Technologies Pvt Ltd 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

            Shadowfax delivery of order SF[protected]PIC has been cancelled. I had given an office address yet the delivery was attempted on weekend and public holiday on account of Eid (3rd May 2022). It's a known fact that deliveries for office address should be attempted on weekdays and within office hours. Both these conditions were not adhered to and the order status now shows as cancelled. No response from the customer support team as well
            Jun 16, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            May 08, 2022
            Shadowfax Customer Care's response
            Hi Akriti,

            Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

            Regards
            Team Shadowfax
            Verified Support
            May 12, 2022
            Shadowfax Customer Care's response
            Hi Akriti,

            Greetings from Shadowfax!

            We regret the inconvenience caused. Your shipment has been marked RTO and in the manifest to your seller. Please connect with your seller for further assistance

            Regards,
            Team Shadowfax
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              C
              Champakchand
              May 6, 2022
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              My order SF[protected]FPL I return my order on 24 April 2022 but I didn't get the return slip from delivery boy and even they didn't updated on the server that they took my return order because of this my seller is not refunding my amount.
              Shadowfax customer support has been notified about the posted complaint.
              Hi Champakchand,

              We deeply regret the inconvenience caused. Please share your AWB number at [protected]@shadowfax.in so that we can look into it for you.

              Regards
              Team Shadowfax
              Champakchand's [Complaint's author] reply, May 9, 2022
              Order number SF244988818FPL
              Dear Customer,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
              Dear Customer,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
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                K
                Kalpukannu
                May 6, 2022
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                On 4th may Shadowfax rider[protected] is picked up my another parcle also from my child... product is DNMX Black jeans size-36 rs-599...so I want to complaint against him.
                Shadowfax customer support has been notified about the posted complaint.
                Hi there,

                Apologies for the inconvenience caused. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

                Regards,
                Team Shadowfax
                Dear Customer,

                Greetings from Shadowfax!

                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                Regards,
                Team Shadowfax
                Dear Customer,

                Greetings from Shadowfax!

                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                Regards,
                Team Shadowfax
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                  K
                  kv@123
                  from Kannur, Kerala
                  May 5, 2022
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                  Address: Bangalore
                  Website: shadowfax.in

                  AWB number SF[protected]PIC

                  After waiting for for over a week for the pre paid order. I had decided to return it back hoping to get a refund. However the shadow fax team has decided to keep the item for themselves and is neither returning the product nor delivering it. This is looting in broad daylight. Stealing goods from people in the name of a courier service. This is very pathetic and unacceptable. Do the needful and return the product to the seller.
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  May 06, 2022
                  Shadowfax Customer Care's response
                  Hi there,

                  We apologize that you had a bitter experience. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest. Thank you for reaching out to us.

                  Regards
                  Team Shadowfax
                  May 07, 2022
                  Updated by kv@123
                  If you are helping me resolve the issue, then why does your Instagram handle say this Hi, we are unable to investigate this matter as the TAT (90 Days) has been breached from the day of the shipment delivery. The order was placed on 19th April not even 30 days have gone by then you guys says the 90 days time period is breached? Simply wow! I need an answer for this.

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                    K
                    kv@123
                    from Kannur, Kerala
                    May 5, 2022
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                    Website: shadowfax.in

                    After waiting for more than a week for the ordered product. There was no delivery attempted whatsoever. Now when i cancelled the product, it doesn't return back to the seller as well. I should have got my refund back by now. I dont understand why do they have this company open. Neither can they deliver the product nor can they return it back. This is looting taking place in broad daylight. If my issue doesn't get addressed i am taking the issue to the consumer court. They are not responding to calls or texts or emails. Looks like they have taken my pre paid product and refusing to deliver it to me or returning to the seller. All they do is steal from others. I need an answer for this.
                    Shadowfax customer support has been notified about the posted complaint.
                    Hi there,

                    We regret the hassle caused. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

                    Regards,
                    Team Shadowfax
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                      K
                      kv@123
                      from Kannur, Kerala
                      May 5, 2022
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                      After waiting for more than a week for the ordered product. There was no delivery attempted whatsoever. Now when i cancelled the product, it doesn't return back to the seller as well. I should have got my refund back by now. I dont understand why do they have this company open. Neither can they deliver the product nor can they return it back. This is looting taking place in broad daylight. If my issue doesn't get addressed i am taking the issue to the consumer court.
                      Shadowfax customer support has been notified about the posted complaint.
                      The AWB number of the order is SF[protected]PIC
                      @shadowfax AWB number SF[protected]PIC
                      Hi there,

                      We deeply regret that you had a bitter experience. Please reach out to us at [protected]@shadowfax.in along with your AWB number so that we can look into it for you.

                      Regards
                      Team Shadowfax
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                        R
                        Ramakrishna Doddipalli
                        May 4, 2022
                        Resolved
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                        Resolved

                        I have placed an order on Flipkart on 16th April, item reached final delivery station on 25th April, from there no one is taking responsibility to deliver the product, on 30th April their web site showing order cancelled, I have raised 3 complaints on their web site but no response, pathetic service by Shadowfax.
                        Even Flipkart people are not taking it seriously, to solve the issue..
                        AWB No SF85349570FLP
                        Jun 6, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        May 05, 2022
                        Shadowfax Customer Care's response
                        Dear Ramakrishna,

                        Greetings from Shadowfax!

                        We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                        Regards,
                        Team Shadowfax
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                          P
                          prachi rathore
                          from Chandigarh, Punjab
                          May 4, 2022
                          Resolved
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                          Resolved

                          Website: shadowfax

                          My order number[protected]_1_swx with Request ID R[protected]FPL from Meesho is up for return from past 10 days but no courier boy is coming for pick-up.I have 5-6 times reinitiated the return request and the request automatically keeps on cancelling. I had also stated my grievance in consumer helpline two times but the issue is still not resolved.
                          Meesho website is also not doing anything needful and just delaying the pickup and no courier boy is assigned for the pickup by the company.Today someone came for the pickup and later on they are calling and saying that the product is not matching.We have send the same product which is received by us by meesho and now there are making excuses that the product will not be returned.
                          Jun 9, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          May 04, 2022
                          Shadowfax Customer Care's response
                          Dear Customer,

                          Greetings from Shadowfax!

                          We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                          Regards,
                          Team Shadowfax
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                            N
                            Nabhan nabu
                            May 2, 2022
                            Resolved
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                            Resolved

                            Address: Bengluru

                            I referred my friend and he complete 200 orders ...shadow fax dont give me referal bonus
                            Jun 2, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            May 02, 2022
                            Shadowfax Customer Care's response
                            Hi Nabhan,

                            We have addressed your concern via mail. Kindly do have a check there.

                            Regards
                            Team Shadowfax
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                              Y
                              Yas7
                              May 2, 2022
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                              Executive called me to reschedule my order for 1may and ask for OTP to reschedule for same day but after doing that I have recieved the message that I refused to take package then I called them they said that delivery boy has lost my package worth rs 2315 and order no is 28413.i want my refund back as they are fraud and I have also seen that review of this company is worst i donot why Gk hair has choosen them to deliver
                              Shadowfax customer support has been notified about the posted complaint.
                              Hi there,

                              We regret the bitter experience you had. Please let us know your AWB number via [protected]@shadowfax.in so that we can look into it for you.

                              Regards
                              Team Shadowfax
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                                L
                                Lipsa Senapati
                                May 1, 2022
                                Resolved
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                                Resolved

                                I have place an order at Limeroad, I have ordered as COD. After that I have make a payment of it at Shadowfax. But after that my order has been cancelled but I didn't get any refund till now Rs. 378.
                                Jun 9, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                May 05, 2022
                                Shadowfax Customer Care's response
                                Dear Customer,

                                Greetings from Shadowfax!

                                We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                                Regards,
                                Team Shadowfax
                                Please do it as soon as possible
                                What about my complaint ? At least give me some response yaa... It's all about 12 days... It's too irritating 😡
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                                  P
                                  prachi rathore
                                  from Chandigarh, Punjab
                                  Apr 30, 2022
                                  Resolved
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                                  Resolved

                                  Website: shadowfax

                                  My order number[protected]_1_swx with Request ID R[protected]FPL from Meesho is up for return from past 20 days but no courier boy is coming for pick-up.I have 7-8 times reinitiated the return request and the request automatically keeps on cancelling. I had also stated my grievance in consumer helpline two times but the issue is still not resolved.
                                  Meesho website is also not doing anything needful and just delaying the pickup and no courier boy is assigned for the pickup.Courier boy is cancelling the request again and again and no call or sms is received from the courier boy. Also courier boy is giving false information about the product handover.
                                  Expectations: my order should be picked up as soon as possible and the refund of rs 2031 should be made .
                                  Jun 13, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 01, 2022
                                  Shadowfax Customer Care's response
                                  Dear Prachi,

                                  Greetings from Shadowfax!

                                  We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us with your concern at [protected]@shadowfax.in along with the AWB id to assist you in a better way.

                                  Regards,
                                  Team Shadowfax
                                  Verified Support
                                  May 07, 2022
                                  Shadowfax Customer Care's response
                                  Dear Prachi,

                                  Greetings from Shadowfax!

                                  Please refer to the below-attached product image for your reference. Kindly contact your seller for further assistance

                                  Regards,
                                  Team Shadowfax

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                                    S
                                    from Fatehpur, Uttar Pradesh
                                    Apr 30, 2022
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                                    Address: Opposite GIC, Beshind Shyam Cycle Store, Imam Ganj, Near District Hospital,

                                    Sir/Madam,
                                    I ordered 3 mobile cover by Zapvi on April 23, 2022 (copy of which is attached with..). Yesterday, it has reached the local hub of the city after a delay of 2 days...
                                    But has not delivered yet ...
                                    It's very disappointing...
                                    It was expected to be delivered by 28April, 2022. Today is 30th...and still it's not even out for delivery...

                                    Please deliver it today itself ‼️‼️‼️‼️
                                    Shadowfax customer support has been notified about the posted complaint.
                                    *Correction*

                                    Subject:- DELAY IN DELIVERY EVEN AFTER A LONG DELAY...

                                    Order details are attached with...
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                                      P
                                      from Vijayawada, Andhra Pradesh
                                      Apr 30, 2022
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                                      SF[protected]PIC this is my tracking ID..i have ordered on 18/04/22. It was already reached vijayawada on 28/04/22. And update shows the delivery date on 29/04/22.. and im not received any order on 29 04 22.and also i didn't get any update from shadofax courier about my order item...ther is no information or no update... already it's too late..
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Dear Pavan,

                                      Greetings from Shadowfax!

                                      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                      Regards,
                                      Team Shadowfax
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                                        S
                                        SOUTICKKAR SARKAR
                                        Apr 30, 2022
                                        Resolved
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                                        Resolved

                                        Address: Alipurduar

                                        Sir
                                        We ordered a jewelry to alipurduar the consignment reached alipurduar on time, but they are not making any delivery .the courier boy is calling from last 3 days getting my addresses but still not delivering the consignment and marking remark that customer not interested to receive and else and top of that asking for the delivery otp . The consignment is precious and important to us
                                        Jun 7, 2022
                                        Complaint marked as Resolved 
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 01, 2022
                                        Shadowfax Customer Care's response
                                        Dear Soutick

                                        Greetings from Shadowfax!

                                        We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us with your concern in detail along with the AWB ID at [protected]@shadowfax.in to assist you in a better way.

                                        Regards,
                                        Team Shadowfax
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