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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Oct 26, 2025
Complaints 1452
Resolved
436
Unresolved
1016
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Shadowfax reviews & complaints page 26

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H
HouseOf FC
Apr 18, 2022
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Address: C-1603, Raksha Addela, Gaur City-2

I had placed a RTO request R[protected]PIC, my parcel was picked up on 14th April but not yet delivered to return address. I have tried all the ways to contact shadowfax but nobody responded.
Shadowfax customer support has been notified about the posted complaint.
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    A
    AreebXd
    Apr 16, 2022
    Resolved
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    Resolved

    I ordered from hembri watches .. The quantity i set was 2 but the problem is I received only 1 watch which is older and doesn't even look original... I unboxed the order in front of shadowfax delivery guy he too was saying " Kindly ask for return, so that I can pick up your order and refund will be initiated in ur account " I did the same but my product hasn't been picked up yet.. I'm still waiting for pickup and also their customer service is very poor they do not even bother to receive and repsond to my call. Order number is - SF[protected]KR. I have proof for everything and photos of delivery guy. Kindly help me please.. My registered number is [protected]. Order2 amount Rs. 2598.
    +3 photos
    May 22, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Apr 18, 2022
    Shadowfax Customer Care's response     Dear Sir/Mam,

    Greetings from Shadowfax!

    Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

    Regards,
    Team Shadowfax
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      S
      [email protected]
      Apr 14, 2022
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      My rider id is 1930944 every week my transaction get failed even my bank is verified and i recieved a payout of 400 once
      Please try to resolve it
      I put all money in petrol and all please try to understand my situation
      Shadowfax customer support has been notified about the posted complaint.
      View replies
      Hi Saurav, we have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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        A
        Ankss s
        Apr 14, 2022
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        Address: Gorakhpur

        Your delivery boy abused me on call and told me that no one from shadowfax will going to pickup you order, he is talking in Hindi . Calling Number Shadowfax Delivery,
        [protected], Delhi India. I want proper action on such type of misbehave.
        Shadowfax customer support has been notified about the posted complaint.
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        Hi, we regret the hassle you have undergone. Please write to us at [protected]@shaodwfax.in with your concern and the AWB ID for better assistance.
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          G
          Garvit25
          from Meerut, Uttar Pradesh
          Apr 13, 2022
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          I have ordered a gift hamper from Giftcarnation .BEFORE DELIVERING The product they sent me the pictures and videos about the hamper how is it looked .But when the product came through Shadowfax courier company and I opened it there was nothing in the box literally nothing .this hamper is so much important for me that these courier services can't even imagine and this product is going to London for someone but now the flight is gone which the cost of the product is rupees 3250. But the product is gonna leave for London and I don't think so that i have to tell you alth cost of that
          Shadowfax customer support has been notified about the posted complaint.
          View replies
          Hi Garvit, we regret the inconvenience caused to you and we wish to turn this experience around. Please write to us with the AWB id and your concern in detail at [protected]@shaodwfax.in to assist you in a better way.
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            S
            STAR AV ENTERPRISES
            Apr 12, 2022
            Resolved
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            Resolved

            Address: Plot no. 60shiv colony gurjar Basti vidhayadhar nagar Jaipur Rajasthan 302039

            My firm name star AV enterprises me meesho seller hu mere 5 shipment h Abhi tk diliver nhi hue 5 din se nhi diliver kr rhe or to reattampted btate h
            May 19, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Apr 15, 2022
            Shadowfax Customer Care's response             Hi Sir/Ma'am, we regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in with your concern and AWB ID for better assistance.
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              M
              Mizal
              from Palakkad, Kerala
              Apr 11, 2022
              Resolved
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              Resolved

              Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

              We have send one courier on the 23 from surat to thrissur

              Track id SF[protected]KR, not reached yet and tracking shows wrong update

              When i try to reach shadowfax, they simply saying issue resolved, thank you for patience and closing
              +2 photos
              May 13, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Apr 12, 2022
              Shadowfax Customer Care's response               Hi, we regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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                S
                Sana Fatima73
                Apr 9, 2022
                Resolved
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                Resolved

                I have ordered a set from Meesho and that set was not good in condition so i return that product but when my parcel got picked up the shadowfax delivery boy asked me to pay 100rs for the return pickup when I refused to pay he said me that my return will pickup but the amount will not be initiated to my account... I have paid him 100rs by the googlepay... and then when I contact to Meesho team they said me all delivery return pickup will cost free...
                +3 photos
                May 11, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Apr 09, 2022
                Shadowfax Customer Care's response                 Dear Sana,

                Greetings from Shadowfax!

                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                Regards,
                Team Shadowfax
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                  P
                  Pallvi Gaba
                  Apr 9, 2022
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                  Your delivery executive has picked a wrong product yesterday 8th april 2022 at 7:11 pm from maya enclave… and we dont have his information through which we could conetact him.. kindly resolve this
                  Shadowfax customer support has been notified about the posted complaint.
                  View replies
                  Dear Pallvi,

                  Greetings from Shadowfax!

                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                  Regards,
                  Team Shadowfax
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                    A
                    Anana789
                    Apr 9, 2022
                    Resolved
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                    Resolved

                    Address: Plot No 74 Avon City Mohaan Road Buddheshwar Chauraha Lko

                    Dear Sir/ Mam

                    I beg to say that Cancel my order immediately as soon as possible.
                    +2 photos
                    May 15, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 09, 2022
                    Shadowfax Customer Care's response                     Dear Customer,

                    Greetings from Shadowfax!

                    We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                    Regards,
                    Team Shadowfax
                    Verified Support
                    Apr 13, 2022
                    Shadowfax Customer Care's response                     Dear Customer,

                    Greetings from Shadowfax!

                    Kindly contact your seller for further assistance in this regard.

                    Regards,
                    Team Shadowfax
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                      V
                      Vicky mate
                      from PUNE, Maharashtra
                      Apr 8, 2022
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                      Address: ,wagholi, pune

                      The delivery partner took one of my ordered pepsi and kept it and said that he only received one bottle from restaurant his name is Akash tithe and he is working in kharadi- wagholi area in pune branch. He also asked me to walk for 1kms in sunny day while he was drinking juice near a juice shop. Such arrogant behavior from the delivery boy.
                      Shadowfax customer support has been notified about the posted complaint.
                      View replies
                      Hi Vicky, we regret the inconvenience caused. Please write to us at [protected]@shadowfax.in stating your concern in detail along with the order id, date of order, ordering platform, and your mobile number for further assistance in this regard.
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                        S
                        sabitha17
                        Apr 7, 2022
                        Resolved
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                        Resolved

                        I ordered a product from meesho app on 03/04/2022. It was prepaid
                        i got message from shadowfax that product no. Sf[protected]fpl is delivered. I have not received any parcel nor the courier boy called me for the 4 digit delivery code. Then how it is showing that product is delivered. Please look into the matter and do the needful at the earliest. I have registered complaint in meesho app also. They verified and said that the product is delivered as it is showing in the app and they shared pod also. But in fact i have not received any parcel from shadowfax. I am really very upset and can't believe that how a courier boy can do like this. Please look into the matter and resolve soon. Awaiting for your reply
                        Apr 7, 2022
                        Complaint marked as Resolved 
                        Product is delivered today. Thanks & Regards
                        Shadowfax customer support has been notified about the posted complaint.
                        View replies
                        I places an order from Meesho app on 5/April/2022.. I got message from shadow fax that product Order number: SF[protected]FPL has been delivered on 16/April/2022. I have not received the parcel nor the courier boy called me for 4 digit delivery code. But the the status shows as delivered in both Meesho app and shadow fax tracker. Please look into this as soon as possible. Awaiting for your reply.

                        Regarding non delivery of my product - Comment #3986745 - Image #0
                        Regarding non delivery of my product - Comment #3986745 - Image #1
                        Regarding non delivery of my product - Comment #3986745 - Image #2
                        Regarding non delivery of my product - Comment #3986745 - Image #3
                        Reply
                        I places an order from Meesho app on 12/03/2022.. I got message from shadow fax that product Order number: SF[protected]FPL has been delivered on 17/03l/2022. I have not received the parcel. But the the status shows as delivered in both Meesho app and shadow fax tracker. Please look into this as soon as possible. Awaiting for your reply.

                        Regarding non delivery of my product - Comment #3992739 - Image #0
                        Regarding non delivery of my product - Comment #3992739 - Image #1
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                          K
                          Karishmaas
                          from Bengaluru, Karnataka
                          Apr 7, 2022
                          Resolved
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                          Resolved

                          Hello Team,

                          Shadowfax rider[protected] with a prepaid parcel of AWB number SF[protected]FPL has marked it delivered today (7th April 2022). But it was not delivered to me. He called me on my mobile number and i told him that I would like to reject the parcel, I have been telling him this for past 2 days when he called me for delivery. But instead of rejecting it, he marked it delivered without even delivering the prepaid parcel.
                          I would request you to kindly help me with this misbehavior of the Shadowfax rider and help me find my parcel.

                          Would appreciate your kind assistance at the earliest.

                          Thanks
                          Karishma
                          [protected]
                          +1 photos
                          May 13, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 07, 2022
                          Shadowfax Customer Care's response                           Hi, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
                          Verified Support
                          Apr 09, 2022
                          Shadowfax Customer Care's response                           Dear Karishma,

                          We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction. We regret the inconvenience caused.

                          Warmly,

                          Team Shadowfax
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                            S
                            SIKHA SURENDRAN
                            Apr 6, 2022
                            Resolved
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                            Resolved

                            AWB no SF[protected]KR.
                            I receive message that the product is out for delivery. This is the third dam receiving the same message. But the delivery person is not contacting me at all. By night, the delivery person himself is updating that the customer is not available.
                            May 9, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Apr 06, 2022
                            Updated by SIKHA SURENDRAN                             I receive message that the product is out for delivery. This is the third time i am receiving the same message. But the delivery person is not contacting me at all. By night, the delivery person himself is updating that the customer is not available.
                            Verified Support
                            Apr 07, 2022
                            Shadowfax Customer Care's response                             Hi Sikha, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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                              P
                              praveen gadad
                              Apr 6, 2022
                              Resolved
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                              Resolved

                              Address: Bangalore Electronic city doddathogur

                              Hi sir this is praveen my id 494517 i have completed my order total 19 ...date.. 5/4/2022 incentive not credit Elctronics city hub doddathogur 560100 not responce
                              May 10, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 07, 2022
                              Shadowfax Customer Care's response                               Hi, we regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
                              Verified Support
                              Apr 09, 2022
                              Shadowfax Customer Care's response                               Dear Praveen,

                              Greetings from Shadowfax!

                              Please be informed that your payout was released on 5th April, please check your bank statement for the confirmation of the same. Kindly feel free to approach our helpline under the help section of our app for more details.

                              Regards,
                              Team Shadowfax
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                                S
                                Siddhartha Sanju
                                Apr 6, 2022
                                Resolved
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                                Resolved

                                Payment

                                Address: 16 b daymanti nagar kolkata 700056

                                My order was in COD mode but later when I track my order shadowfax has used to show the pay it online.
                                Then I paid it by using my phonepay but later it disappeared and my money has debited from my account, and nothing has updated
                                So does the delivery boy will charge me by COD...
                                +1 photos
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                                Siddhartha Sanju
                                Apr 6, 2022
                                Resolved
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                                Resolved

                                Address: 16, b daymanti nagar kolkata 700056

                                My order delivered 4 th April. but this order make a two payament. Order AWB SF[protected]FPL this number.
                                Allredy a payament but your delivery partner says to not payment this order. This order from mesho app. Please call me [protected], and this problem solved this as soon as possible
                                +1 photos
                                May 10, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 07, 2022
                                Shadowfax Customer Care's response                                 Dear Siddhartha,

                                Greetings from Shadowfax!

                                We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                                Regards,
                                Team Shadowfax
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                                  J
                                  Jimut Sarkar
                                  Apr 5, 2022
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                                  I'm not receive my delivery. But they show delivered. Order id: AWB SF[protected]FPL.
                                  Where is my prepaid order?? How and Where they delivered prepaid delivery without otp.??
                                  Shadowfax customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Jimut,

                                  Greetings from Shadowfax!

                                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                  Regards,
                                  Team Shadowfax
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                                    Jimut Sarkar
                                    Apr 5, 2022
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                                    I'm not receive my delivery. But they show delivered. I'm already complaint at messo, they pick my call and receive complain. But the delivery agent company shadowfax is not receive or call back. I can't connect with shadowfax . Order id: AWB SF[protected]FPL.
                                    Shadowfax customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Jimut,

                                    Greetings from Shadowfax!

                                    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                    Regards,
                                    Team Shadowfax
                                    Reply
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                                      I
                                      Ishan Sankhala
                                      Apr 5, 2022
                                      Resolved
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                                      Resolved

                                      AWB - R[protected]DCN

                                      My return was picked up on 02/04/2022 by shawdowfax courier person but he didn't update the status.
                                      The status is still showing that my pickup could not happen and will be rescheduled.

                                      Please look into this and update the status correctly.
                                      Looking for a positive reply ASAP
                                      +2 photos
                                      May 9, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 07, 2022
                                      Shadowfax Customer Care's response                                       Hi Ishan, we regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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