Shadowfax Complaints & Reviews

Dear Team,

I have placed an order on 27th of April. My expected delivery date was on 29th of April. However I have just received an sms stating that my order has been delivered but I have not received product yet. I have already done the payment (prepaid payment). I am really worried about this as I have never experienced anything like this. I am trying to reach the delivery executive he is not Receiving my calls as well.

I kindly request you to check with the courier department as I tried reaching out the number it is not reachable.

Following are the details
Ordered from : Hopscotch
Courier Name : Shadowfax
Tracking Number : SF[protected]HO
Order Number :[protected]

Thanks & Regards
Jyoti Mourya

I have ordered a product almost 1 week.. The expected date is over and.. Athe product reached almost near to my locality.. No more queries or contct came from a delivery partner.. So please take it as a problm...and make it fast as posibl

Irresponsible delivery boy. Speaking for badly. Customer service is shame less

My relative received parcel but received wrong products, its not my prodects my all productsv stolen by courier boy or company, so please help me to recover my produts.

AWB NO. SF[protected]PIC

The address on my order was wrongly printed by the said courier company as kurla instead of mahim. The delivery executive sent a code on my registered number and called me immediately and told me to share it with him by which he can change the delivery address to mahim. Following which the delivery executive cancelled the order without seeking my approval. On speaking to the manager named Vishal at their office in santacruz i was informed that he will deliver it to me by the end of the day (27/05/2022) which never happened. Again calling at their office i was told that they called some different number and they cannot deliver me the package.
The date of delivery as shown on the AJIO app was 21/05/2022 and has been delayed to a very large extent.
Kindly address the above grievance at the earliest.
Consider the following details for your perusal:
Order ID : SF[protected]AJI
Registered mobile no.: [protected]

I ordered a product from meesho which was prepaid..the message shows that item is delivered but I didn't get my order.i tried calling the delivery agent but it says that Number doesn't exist..why this kind of scam

I ordered and cancelled a dress in Meesho which was delivered and picked up by Shadowfax delivery guy. BUT I DIDN'T GET ANY PICK UP SLIP. Except the code that is given before pick up. Which the Meesho people wouldn't accept. I JUST NEED MY PICK UP SLIP FOR THE ORDER I AM ATTACHING THE FILES FOR.

I bought a saree from meesho app and the quality is not good so i want to return the saree. I have initiated for return on meesho app they have scheduled the return with shadowfax. The delivery man didn't call and updated as reschedule by customer I have called him he said he will come tomorrow for sure. Then next day he didn't call and updated as pickup failed. This is the second time same problem with shadowfax. I have faced the same problem in December 2021

I was supposed to get a clothing item delivered at my home . Although I got it on time, the courier boy refused to deliver it to my home and instead asked me to go down my apartment. Though I talked with him calmly he behaved very rudely and unbefitting of the service he was supposed to offer. This is a very serious flaw in the service and I hope such instances of rude behaviour are punished or atleast the person is reprimanded.

Sir/Madam,
I ordered 3 mobile cover by Zapvi on April 23, 2022 (copy of which is attached with..). The order has not shipped yet... ‼️ And also I receive the notification as "SELLER INITIATED DELAY" since 2 days...
Could you please provide the reason for delay...

Immediate response is highly appreciated...

Regards,
Mohammad Afraz.

I have an order.. My order tracking no. SF[protected]PIC
I order this product 16th April but till now this order not delivered to me and the customer service of this company lied to me they said this this order delivery with in 48 hour... But 5 days past this order not delivered and they not responding my call or email.. Please help to get my order...

I ordered shoes from flipkart and delivery was assigned to shadowfax. Tracker on the delivery date showed item delivered but actually I never got any delivery and not even a call from delivery person. My money has been deducted and no one is helping me regarding my concern.

SF[protected]FPL is my tracking I'd it's showing delivered but it's not.its happening 2nd time with me, I have called to customer care number of shadowfax and the man told me your parcel is with us denied to help me.shadowfax is very cheater courier

I have ordered a product from meesho.
Shadowfax was delivery I want a contact less delivery but for contact less delivery they ask me to pat first for contact less delivery then I paid through Paytm and then delivery boy arrived and he said I didn't receive the money so he take the product and never return and he said I will return tomorrow but no response from delivery boy. Now I tried to contact shadowfax but they are not responding to me and not returning my money or product anyone customer cares are not responding anything the take my money.

I have placed an order through hopscotch on 6th april. Tracking id SF[protected]HO
It was supposed to be delivered here in parbhani on 18th April. But i haven't received it yet though your tracking status shows that it has been arrived here on 13th April. This is very unacceptable and poor service please solve this issue and delivere my package

Hello,

I have 1 ordered from Meesho Order id:[protected]Sub Order ID[protected]_1) and it came from your carrier, but wrong product received, I check and same day refund request submit in meesho. Your courier boy calling me for pickup returned product, meesho told me product not pickup by courier. but I gave that product for return Calling 2 time[protected]/04/2022 6.10pm picku time or 4.46pm But there was talk and your boy asked me for otp, then he took it, that I am sending it in the recording you check it, and my refund please get him. (One more think day before Calling 2 time[protected]/04/2022 1.46pm And mobile no .[protected], I have those calling recording if you required let me know...)
I have talked to those people together and am sending their recordings.
If you do not take any action, then I will camp against your company in consumer court.
So I request you to solve my problem as soon as possible .

Shipped Tracking ID: [protected]. Courier: Delhivery

Refund pickup Tracking ID: R[protected]FPL. Courier: shadowfax.

I have an order.. My afb no. SF[protected]KR
But this order is not delivery to me. I complain about this to their customer service and they said that this order will delivery to me within 48 hours.. But not delivery.. And now they not respond my call or email. Please help to get my order

I have an order.. My afb no. SF[protected]KR
I order this product 9th April but till now this order not delivered to me and the customer service of this company lied to me they said this this order delivery with in 48 hour of my 1st complain to them.. But 6 days past this order not delivered and the customer not responding my call or email.. Please help to get my order

Im a seller on meesho platform as registered name TINY TREATS GALLERY MOB - [protected] and my parcel is going
smoothly through exprees bees, e com and delhivery which they took my parcel on time and running dispatch on time but since shadow fax also attached with me they even did not called me to or told to give parcel they neither called me not pick parcel since 19th April. My order already on breached side due to not picking on time still i somehow get the number and called to pick my all parcel as they are already breached so long so they came and pick small parcel and did not pick long parcel as they said they can't and will not pick long parcel. How can this be possible as if meesho giving shadow fax the pick up and deliver it to coustomer with their permission yet they not picking my parcel due to size issue.
My many parcel already breached due to their careless behaviour and now they giving new reason to not pick my parcel due to size additon to that they said to deliver it to delhi road then they can deliver or else cancel the order.
Kindly solve this issue as soon as possible and get them to pick up my all long parcel as my experience running with shadow fax is very bad till now and will not recommended anyone to use shadow fax service anymore in future if they did not pick my all parcel and not solve my issue quickly.
Hope for the quick and positive answer.
Thanking you

Respected SHADOW FAX TEAM
I am Sunil Proprietor of HKC Enterprises from hisar, sir i am a seller at City mall. My company arranges a pick up facility from Shadow fax. Sir in starting first day your employees doing scaning the orders properly and pick up the orders time to time but from last saturday your pick up person come and starting to scan the order but due to their technical issue some orders scan properly but some orders not...