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Shadowfax Complaints & Reviews

1.8
Updated: Jun 3, 2026
Complaints 1482
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444
Unresolved
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Shadowfax reviews & complaints page 26

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Y
Yas7
May 2, 2022
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Executive called me to reschedule my order for 1may and ask for OTP to reschedule for same day but after doing that I have recieved the message that I refused to take package then I called them they said that delivery boy has lost my package worth rs 2315 and order no is 28413.i want my refund back as they are fraud and I have also seen that review of this company is worst i donot why Gk hair has choosen them to deliver
Shadowfax customer support has been notified about the posted complaint.
Hi there,

We regret the bitter experience you had. Please let us know your AWB number via [protected]@shadowfax.in so that we can look into it for you.

Regards
Team Shadowfax
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    Lipsa Senapati
    May 1, 2022
    Resolved
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    Resolved

    I have place an order at Limeroad, I have ordered as COD. After that I have make a payment of it at Shadowfax. But after that my order has been cancelled but I didn't get any refund till now Rs. 378.
    Jun 9, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    May 05, 2022
    Shadowfax Customer Care's response
    Dear Customer,

    Greetings from Shadowfax!

    We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

    Regards,
    Team Shadowfax
    Please do it as soon as possible
    What about my complaint ? At least give me some response yaa... It's all about 12 days... It's too irritating 😡
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      P
      prachi rathore
      from Chandigarh, Punjab
      Apr 30, 2022
      Resolved
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      Resolved

      Website: shadowfax

      My order number[protected]_1_swx with Request ID R[protected]FPL from Meesho is up for return from past 20 days but no courier boy is coming for pick-up.I have 7-8 times reinitiated the return request and the request automatically keeps on cancelling. I had also stated my grievance in consumer helpline two times but the issue is still not resolved.
      Meesho website is also not doing anything needful and just delaying the pickup and no courier boy is assigned for the pickup.Courier boy is cancelling the request again and again and no call or sms is received from the courier boy. Also courier boy is giving false information about the product handover.
      Expectations: my order should be picked up as soon as possible and the refund of rs 2031 should be made .
      Jun 13, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      May 01, 2022
      Shadowfax Customer Care's response
      Dear Prachi,

      Greetings from Shadowfax!

      We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us with your concern at [protected]@shadowfax.in along with the AWB id to assist you in a better way.

      Regards,
      Team Shadowfax
      Verified Support
      May 07, 2022
      Shadowfax Customer Care's response
      Dear Prachi,

      Greetings from Shadowfax!

      Please refer to the below-attached product image for your reference. Kindly contact your seller for further assistance

      Regards,
      Team Shadowfax

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        S
        from Fatehpur, Uttar Pradesh
        Apr 30, 2022
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        Address: Opposite GIC, Beshind Shyam Cycle Store, Imam Ganj, Near District Hospital,

        Sir/Madam,
        I ordered 3 mobile cover by Zapvi on April 23, 2022 (copy of which is attached with..). Yesterday, it has reached the local hub of the city after a delay of 2 days...
        But has not delivered yet ...
        It's very disappointing...
        It was expected to be delivered by 28April, 2022. Today is 30th...and still it's not even out for delivery...

        Please deliver it today itself ‼️‼️‼️‼️
        Shadowfax customer support has been notified about the posted complaint.
        *Correction*

        Subject:- DELAY IN DELIVERY EVEN AFTER A LONG DELAY...

        Order details are attached with...
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          P
          from Vijayawada, Andhra Pradesh
          Apr 30, 2022
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          SF[protected]PIC this is my tracking ID..i have ordered on 18/04/22. It was already reached vijayawada on 28/04/22. And update shows the delivery date on 29/04/22.. and im not received any order on 29 04 22.and also i didn't get any update from shadofax courier about my order item...ther is no information or no update... already it's too late..
          Shadowfax customer support has been notified about the posted complaint.
          Dear Pavan,

          Greetings from Shadowfax!

          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

          Regards,
          Team Shadowfax
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            S
            SOUTICKKAR SARKAR
            Apr 30, 2022
            Resolved
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            Resolved

            Address: Alipurduar

            Sir
            We ordered a jewelry to alipurduar the consignment reached alipurduar on time, but they are not making any delivery .the courier boy is calling from last 3 days getting my addresses but still not delivering the consignment and marking remark that customer not interested to receive and else and top of that asking for the delivery otp . The consignment is precious and important to us
            Jun 7, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            May 01, 2022
            Shadowfax Customer Care's response
            Dear Soutick

            Greetings from Shadowfax!

            We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us with your concern in detail along with the AWB ID at [protected]@shadowfax.in to assist you in a better way.

            Regards,
            Team Shadowfax
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              J
              Jyoti0713
              from NAVI MUMBAI, Maharashtra
              Apr 30, 2022
              Resolved
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              Resolved

              Dear Team,

              I have placed an order on 27th of April. My expected delivery date was on 29th of April. However I have just received an sms stating that my order has been delivered but I have not received product yet. I have already done the payment (prepaid payment). I am really worried about this as I have never experienced anything like this. I am trying to reach the delivery executive he is not Receiving my calls as well.

              I kindly request you to check with the courier department as I tried reaching out the number it is not reachable.

              Following are the details
              Ordered from : Hopscotch
              Courier Name : Shadowfax
              Tracking Number : SF[protected]HO
              Order Number :[protected]

              Thanks & Regards
              Jyoti Mourya
              Apr 30, 2022
              Complaint marked as Resolved 
              Resolved
              Shadowfax customer support has been notified about the posted complaint.
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                N
                Nihala Nazer
                Apr 30, 2022
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                Address: Puthiyarakkal house, Thondiyil, Amarambalam p.o, Thondiyil, Thondiyil

                I have ordered a product almost 1 week.. The expected date is over and.. Athe product reached almost near to my locality.. No more queries or contct came from a delivery partner.. So please take it as a problm...and make it fast as posibl
                Shadowfax customer support has been notified about the posted complaint.
                Dear Nihala,

                Greetings from Shadowfax!

                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                Regards,
                Team Shadowfax
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                  H
                  Hiyaniva
                  from Ernakulam, Kerala
                  Apr 29, 2022
                  Resolved
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                  Resolved

                  Address: Akkathottu parambil house, Ochathuruth p o, vypin, ernakulam.

                  Irresponsible delivery boy. Speaking for badly. Customer service is shame less
                  May 30, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 29, 2022
                  Shadowfax Customer Care's response
                  Dear Customer,

                  Greetings from Shadowfax!

                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                  Regards,
                  Team Shadowfax
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                    V
                    from Noida, Uttar Pradesh
                    Apr 28, 2022
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                    My relative received parcel but received wrong products, its not my prodects my all productsv stolen by courier boy or company, so please help me to recover my produts.

                    AWB NO. SF[protected]PIC
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 29, 2022
                    Shadowfax Customer Care's response
                    Dear Vikas,

                    Greetings from Shadowfax!

                    We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                    Regards,
                    Team Shadowfax
                    May 01, 2022
                    Updated by [email protected]
                    hello sir

                    i will send your video of received wrong products, please help me to recover my all products and take action against the delivery boy who stolen al products in the courier, now am afraid for my future courier parcel if again your delivery boy or team stole my products then i am not interested to do business with you, for i wil file FIR agains delivery boy also, please help to find the thief who stole my products.
                    May 11, 2022
                    Updated by [email protected]
                    still not received any answer from your side how much you delay to find my products and complaint against shadowfax and delivery boy, i know they stole my products from the parcel and very claverly change packing and delivered to my relatives, after i share pics an videos not response from your side, its really very lazy team work or inspection, i want my products or refund my amount, really very shamful people who stole my products, please help me for this irs really very bad experience
                    May 30, 2022
                    Updated by [email protected]
                    its really very bad experience with shadowfax still no response by shadowfax, my stuff stole by courier boy and nobody take initiate or any complaint file against delivery boy or shadowfax courier handling staff they stole my products from the parcel and shadowfax team no response about my parcel, i will share again my products images my products list undergarments and cosmetics but delivery boy or shadowfax team stole my products and put in my parcel denim jacket and black pant its very dirty stuff, i want to raise complaint against shadowfax delivery boy and shadowfax team, and refund my products or value of my parcel.

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                      D
                      Devika_walawalkar
                      from Mumbai, Maharashtra
                      Apr 28, 2022
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                      Address: Santacruz

                      The address on my order was wrongly printed by the said courier company as kurla instead of mahim. The delivery executive sent a code on my registered number and called me immediately and told me to share it with him by which he can change the delivery address to mahim. Following which the delivery executive cancelled the order without seeking my approval. On speaking to the manager named Vishal at their office in santacruz i was informed that he will deliver it to me by the end of the day (27/05/2022) which never happened. Again calling at their office i was told that they called some different number and they cannot deliver me the package.
                      The date of delivery as shown on the AJIO app was 21/05/2022 and has been delayed to a very large extent.
                      Kindly address the above grievance at the earliest.
                      Consider the following details for your perusal:
                      Order ID : SF[protected]AJI
                      Registered mobile no.: [protected]
                      Shadowfax customer support has been notified about the posted complaint.
                      Hi Devika,

                      Apologies for your unpleasant experience. Please share your AWB number at [protected]@shadowfax.in for us to assist you better and resolve your issue on priority.

                      Regards,
                      Team Shadowfax
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                        S
                        Sharol99
                        from Bengaluru, Karnataka
                        Apr 27, 2022
                        Resolved
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                        Resolved

                        Address: Bangalore

                        I ordered a product from meesho which was prepaid..the message shows that item is delivered but I didn't get my order.i tried calling the delivery agent but it says that Number doesn't exist..why this kind of scam
                        May 29, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 27, 2022
                        Shadowfax Customer Care's response
                        Hi Sir/Ma'am, we regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in stating your concern in detail along with the AWB ID to assist you in a better way.
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                          R
                          Ragini Pani Jesten
                          from Chennai, Tamil Nadu
                          Apr 26, 2022
                          Resolved
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                          Resolved

                          Address: 13, 2nd main road, Sri Vinayaga Nagar, Anakaputhu,
                          Website: Meesho, Shadowfax

                          I ordered and cancelled a dress in Meesho which was delivered and picked up by Shadowfax delivery guy. BUT I DIDN'T GET ANY PICK UP SLIP. Except the code that is given before pick up. Which the Meesho people wouldn't accept. I JUST NEED MY PICK UP SLIP FOR THE ORDER I AM ATTACHING THE FILES FOR.
                          May 29, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 27, 2022
                          Shadowfax Customer Care's response
                          Hi Ragini, we regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
                          Thanks for reaching me regarding this. I got a call from a representative who said that since the issue has been brought to you guys after 6 months, he'll not be able to take action. But after I told him that I didn't knew how to reach you guys I emailed you on Feb 1 itself which is not more than 2 months from this happened, he said that he'll escalate this but can't assure me anything. Just so you guys know that I have emailed you after Meesho told me to, I will attach those email evidence that I have reached you beforehand and not received any response . I emailed you guys on Feb 1 and there was a reply that the ticket was created. And then received a ticket closed email on March 23 and nothing in between with no resolutions.
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                            N
                            Nirmala Chamarthi
                            Apr 26, 2022
                            Resolved
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                            Resolved

                            Address: 19-13-13/1-26, narayanapuram, tirupati, 517503

                            I bought a saree from meesho app and the quality is not good so i want to return the saree. I have initiated for return on meesho app they have scheduled the return with shadowfax. The delivery man didn't call and updated as reschedule by customer I have called him he said he will come tomorrow for sure. Then next day he didn't call and updated as pickup failed. This is the second time same problem with shadowfax. I have faced the same problem in December 2021
                            Jun 1, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 27, 2022
                            Shadowfax Customer Care's response
                            Hi Nirmala, we regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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                              S
                              Shajal Kumar
                              Apr 25, 2022
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                              Address: Rohini, New Delhi

                              I was supposed to get a clothing item delivered at my home . Although I got it on time, the courier boy refused to deliver it to my home and instead asked me to go down my apartment. Though I talked with him calmly he behaved very rudely and unbefitting of the service he was supposed to offer. This is a very serious flaw in the service and I hope such instances of rude behaviour are punished or atleast the person is reprimanded.
                              Shadowfax customer support has been notified about the posted complaint.
                              Dear Shajal,

                              Greetings from Shadowfax!

                              Apologies for your unpleasant experience. Please share your AWB number at [protected]@shadowfax.in for us to assist you better and resolve your issue on priority.

                              Regards,
                              Team Shadowfax
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                                S
                                from Fatehpur, Uttar Pradesh
                                Apr 25, 2022
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                                Address: Opposite GIC, Beshind Shyam Cycle Store, Imam Ganj, Near District Hospital,

                                Sir/Madam,
                                I ordered 3 mobile cover by Zapvi on April 23, 2022 (copy of which is attached with..). The order has not shipped yet... ‼️ And also I receive the notification as "SELLER INITIATED DELAY" since 2 days...
                                Could you please provide the reason for delay...

                                Immediate response is highly appreciated...

                                Regards,
                                Mohammad Afraz.
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 26, 2022
                                Shadowfax Customer Care's response
                                Hi Afraz, we regret the inconvenience caused to you and we wish to turn this experience around. Please note that we could not retrieve the AWB Id due to an image clarity issue. Please help us with the AWB id with your concern in detail at [protected]@shadowfax.in to assist you in a better way.
                                Verified Support
                                Apr 28, 2022
                                Shadowfax Customer Care's response
                                Dear Afraz,

                                As per the update received from our team, your shipment has been picked up successfully. Do let us know if we can help you in any other way.

                                If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                                Regards,
                                Team Shadowfax
                                Apr 28, 2022
                                Updated by [email protected]
                                The order is stucked at a place since a long go...Why???

                                COURIER ShadowFax

                                ORDER ID 4995828

                                TRACKING ID SF[protected]PIC
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                                  D
                                  Damini Shinde
                                  Apr 25, 2022
                                  Resolved
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                                  Resolved

                                  I have an order.. My order tracking no. SF[protected]PIC
                                  I order this product 16th April but till now this order not delivered to me and the customer service of this company lied to me they said this this order delivery with in 48 hour... But 5 days past this order not delivered and they not responding my call or email.. Please help to get my order...
                                  May 26, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 25, 2022
                                  Shadowfax Customer Care's response
                                  Dear Damini,

                                  Greetings from Shadowfax!

                                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                  Regards,
                                  Team Shadowfax
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                                    S
                                    Shubham Mahajan1
                                    Apr 25, 2022
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                                    I ordered shoes from flipkart and delivery was assigned to shadowfax. Tracker on the delivery date showed item delivered but actually I never got any delivery and not even a call from delivery person. My money has been deducted and no one is helping me regarding my concern.
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Dear Shubham,

                                    Greetings from Shadowfax!

                                    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                    Regards,
                                    Team Shadowfax
                                    Dear Shubham,

                                    Greetings from Shadowfax!

                                    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                    Regards,
                                    Team Shadowfax
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                                      J
                                      Jayshree Dangwal
                                      from Mumbai, Maharashtra
                                      Apr 24, 2022
                                      Resolved
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                                      Resolved

                                      SF[protected]FPL is my tracking I'd it's showing delivered but it's not.its happening 2nd time with me, I have called to customer care number of shadowfax and the man told me your parcel is with us denied to help me.shadowfax is very cheater courier
                                      May 26, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 25, 2022
                                      Shadowfax Customer Care's response
                                      Dear Jayshree,

                                      Greetings from Shadowfax!

                                      We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                                      Regards,
                                      Team Shadowfax
                                      Verified Support
                                      Apr 25, 2022
                                      Shadowfax Customer Care's response
                                      Dear Jayshree,

                                      Greetings from Shadowfax!

                                      As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

                                      If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                                      Regards,
                                      Team Shadowfax
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                                        L
                                        Lokesh8177
                                        from Jaipur, Rajasthan
                                        Apr 24, 2022
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                                        I have ordered a product from meesho.
                                        Shadowfax was delivery I want a contact less delivery but for contact less delivery they ask me to pat first for contact less delivery then I paid through Paytm and then delivery boy arrived and he said I didn't receive the money so he take the product and never return and he said I will return tomorrow but no response from delivery boy. Now I tried to contact shadowfax but they are not responding to me and not returning my money or product anyone customer cares are not responding anything the take my money.
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 25, 2022
                                        Shadowfax Customer Care's response
                                        Dear Lokesh,

                                        Greetings from Shadowfax!

                                        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                        Regards,
                                        Team Shadowfax
                                        Apr 25, 2022
                                        Updated by Lokesh8177
                                        AWB number SF[protected]FPL
                                        Verified Support
                                        Apr 25, 2022
                                        Shadowfax Customer Care's response
                                        Dear Lokesh,

                                        Greetings from Shadowfax!

                                        We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                                        Regards,
                                        Team Shadowfax
                                        Apr 26, 2022
                                        Updated by Lokesh8177
                                        What happened where is my money or product.
                                        AWB number SF[protected]FPL
                                        What happened where is my money or product.
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