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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Apr 7, 2026
Complaints 1480
Resolved
444
Unresolved
1036
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Shadowfax reviews & complaints page 29

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S
smily shama
Mar 30, 2022
Resolved
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Address: Haroon nagar sec-1, phulwarisharif, Patna 801505

I want to registered a complain against my order ID -SF[protected]FPL. I have ordered a product from meesho app. And pay online (preapaid) . I haven't receive my product I registered complain also to meesho they mail me and say we will resolve this issue and they verified and said the product has been delivered to (me) to given address, but its not true I haven't got my product . its really very shameful act by shawdofax. I cant believe this, how they cheat with us I will also do complain on consumer helpline. Plz look over it n solve my problem.
Apr 3, 2022
Complaint marked as Resolved 
I m very thankful to the quick action taken by shawdofax courier services as I registered complain regarding not delivering my product n they insure me that we will look over it n yesterday a call from shawdofax help line come n one of his executive say we will defenetly look over this issue n they resolve it within 24hr I got my product its really very appreciating.thanks a lot n plz don't oppoint such person who do such fraud.I m really very shocked that how(courier man) they simply sign with my name n verified as delivered of product. thanks a lot once again n plz look over it.
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2022
Shadowfax Customer Care's response Dear Perween,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

Regards,
Team Shadowfax
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    N
    nutan kumar meena
    from Bundi, Rajasthan
    Mar 30, 2022
    Resolved
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    Resolved

    Address: NANIWA ROAD POWAR HOUSE KA PASS, KI GALI, Bundi

    AWB sf[protected]FPL
    Payment transaction ID number T2203291137194585766753 29 Mar.22
    Time11.37am
    Apr 7, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    View replies
    Dear Nutan,

    Greetings from Shadowfax!

    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

    Regards,
    Team Shadowfax
    Reply
    nutan kumar meena's [Complaint's author] reply, Apr 7, 2022
    Complete no.267246
    Product not delivered or pay online payment 326 not refund
    Payment transaction ID number T2203291137194585766753 29 Mar.22
    Time11.37am
    AWB SF233040805443FPL
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      P
      Priyanka0608
      Mar 29, 2022
      Resolved
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      Resolved

      Didn't received refund

      I had ordered on meesho( cash on delivery) and they were my delivery partner. Product was kept on hold at first and finally when I was intimated that product was out of delivery.
      I started seeing one payment link on shadowfax tracking.
      So, I paid 523/- on that link but I didn't got my product. Infact they canceled the delivery and returned the product back to seller.
      I tried contacting meesho for refund but I was told...
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      J
      Jeetharry
      from Mohali, Punjab
      Mar 29, 2022
      Resolved
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      Resolved

      Address: Mohali

      I had rescheduled my order date n paid at your sit
      I Havnt received my order
      May 11, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Mar 30, 2022
      Shadowfax Customer Care's response       Hi Sir/Ma'am, we regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us!
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        J
        jatin kubavat
        Mar 29, 2022
        Resolved
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        Resolved

        Sf234478599443fpl

        Address: SHREE LAKSHMAN TOWNSHIP WING F FLAT NO F 705 80 FEET ROAD JIVRAJ PARK BEHIND AARYALAND RESIDENCY RAJKOT 360004

        Dear Team,

        I have pay my payment through UPI shadow fax official tracking site but the delivery aggent said that the payment is not showing in app., so paid cash to your delivery aggent, so please refund my UPI payment amount asap.

        Details are as..

        Amount Rs. 274
        Id[protected]
        Dete -29/03/2022
        Time -10:17 AM

        For reference I have attached screen shot
        br...
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        15Rudra yadav
        from Lucknow, Uttar Pradesh
        Mar 28, 2022
        Resolved
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        Resolved

        Address: Malihabad

        I Rudra yadav, my product picked up at 10 of march they have not provided me slip and msg also that's why I am not able to get refund.
        Apr 30, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Mar 29, 2022
        Shadowfax Customer Care's response         Dear Rudra,

        Greetings from Shadowfax!

        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

        Regards,
        Team Shadowfax
        View replies
        But this email is not working how I send it.
        Reply
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          D
          Deepa0710
          Mar 28, 2022
          Resolved
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          Resolved

          Refund not initiated for a returned product

          Product was returned on 11th March 2022. Even after multiple complaints and emails sent there is no response from shadowfax. The seller is also not responding to calls or msgs. No proper customer care is available to reach out and complain to. Need shadowfax team to look into the issue and resolve it as soon as possible. It has been almost more than 2weeks....
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          V
          Vishal2201
          Mar 28, 2022
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          It is really disappointing, I am not getting any response from shadowfax. I have been cheated by their delivery boy. He taken gpay amount of cod parcel and did not handover parcel to society security guard. Moreover, he cancelled my order now. Please connect with me on priority.
          Shadowfax customer support has been notified about the posted complaint.
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            A
            Aparna Rashmi
            Mar 28, 2022
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            One of your delivery partner picked up the item and updated it as missing.. I didn't get my refund yet
            Shadowfax customer support has been notified about the posted complaint.
            View replies
            Hi Aparna,

            This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

            Regards
            Team Shadowfax
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              V
              Vishal2201
              Mar 27, 2022
              Resolved
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              Resolved

              Shadowfax delivery boy came to deliver my parcel from Meesho. I was not at my home. He asked me to Google pay on his number as it was cod and informed me that he will handover my parcel to society security guard. I paid the amount Rs 773. When I reached society, security guard informed that there was no parcel and later on that delivery boy marked my order as cancelled. When I called him 100 times, he did not picked my call. Need immediate action on Shadowfax.
              His google pay name- Siddu Sakkargi
              Apr 1, 2022
              Complaint marked as Resolved 
              I have sent email to them. They understood my concerns and accepted their mistake for which they apologies as well and refunded my amount. Thanks Shadowfax team.
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Mar 29, 2022
              Shadowfax Customer Care's response               Dear Vishal,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
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                R
                Reshma Ansari
                Mar 27, 2022
                Resolved
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                Resolved

                Wrong delivery status

                My package with Order #[protected] was supposed to be deliver today. While I was out they delivered and updated the status that the item has been delivered. But when I came back there was no package. I already paid online and I don't even have the package . Also customer care services is very bad. They should reply within minutes but it's been hours they have not call back.
                I want my money back...
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                A
                Abhay00017
                from New Delhi, Delhi
                Mar 27, 2022
                Resolved
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                Resolved

                Address: Vasant kunj Enclave New Delhi

                I have a ordered a product from ajio and shipped through shadowfax( order I'd SF[protected]AJI). Yesterday my order is out for delivery but not delivered to me with remark customer not reachable while I am available at delivery address all time. Today again my product is out for delivery but when I call to delivery person he informed me that he is not delivering today. After some time delivery person call me and ask me a code delivered to me for rescheduling the delivery date while I only get the delivery code. In my opinion he is trying to do some fraud. After some time I gave massage from shadofax that my shipment is canceled as requested while I don't remember such request.
                Jun 13, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Mar 27, 2022
                Updated by Abhay00017                 I have a ordered a product from ajio and shipped through shadowfax( order I'd SF[protected]AJI). Yesterday my order is out for delivery but not delivered to me with remark customer not reachable while I am available at delivery address all time. Today again my product is out for delivery but when I call to delivery person he informed me that he is not delivering today. After some time delivery person call me and ask me a code delivered to me for rescheduling the delivery date while I only get the delivery code. In my opinion he is trying to do some fraud. After some time I got massage from shadofax that my shipment is canceled as requested while I don't remember such request.
                Verified Support
                Mar 29, 2022
                Shadowfax Customer Care's response                 Dear Abhay,

                Greetings from Shadowfax!

                We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                Regards,
                Team Shadowfax
                Apr 05, 2022
                Updated by Abhay00017                 My delivery was unsuccessful due to your agent behavior. I have already make payment to shadofax Rs 76, while my delivery was unsuccessful on 29.03.2022.why not I recieved refund from shadofax till date.
                Verified Support
                May 13, 2022
                Shadowfax Customer Care's response                 Dear Abhay,

                Greetings from Shadowfax!

                We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

                If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                Warmly,

                Team Shadowfax
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                  S
                  Shravan Madnur
                  Mar 27, 2022
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                  As i got a call from your employee he told that he is mear by my location but he didn't came only even if we call him he is rejecting call so plz help me asap
                  shadowfax rider[protected]
                  my order id is R[protected]BE
                  Shadowfax customer support has been notified about the posted complaint.
                  View replies
                  Hi Shravan, we regret the inconvenience caused to you and we wish to turn this experience around.  Please write to us at [protected]@shaodwfax.in stating your concern in detail along with the AWB id to assist you in a better way.
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                    H
                    Harish Karukonda
                    Mar 27, 2022
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                    Address: Visakhapatnam

                    I got issue with my bike
                    Shadowfax customer support has been notified about the posted complaint.
                    View replies
                    Hi Harish, we would like to take a closer look at your concern. Please write to us at [protected]@shaodwfax.in stating your concern in detail along with the rider id for further assistance.
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                      A
                      Andap
                      from RANCHI, Jharkhand
                      Mar 26, 2022
                      Resolved
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                      Resolved

                      They are telling me that my area is non serviceable area then may I know why did they took the parcel in the first place . They didn't even contacted me once and I have been contacting coustomer care but haven't heard from them once . They haven't called back . They are really giving me a headache . Other delivery agents haveno such problems but them. I request you to solve it .
                      Apr 29, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 29, 2022
                      Shadowfax Customer Care's response                       Dear Arpita,

                      Greetings from Shadowfax!

                      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                      Regards,
                      Team Shadowfax
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                        J
                        Jaimeen@5
                        from Rajkot, Gujarat
                        Mar 26, 2022
                        Resolved
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                        Resolved

                        Address: Subham Park , block no. 3, Near kothariya gan
                        Website: Meesho and shadowfax

                        My name is disha.

                        I ordered clothe from meesho,
                        Which I get over size so put them in for return request which a get approved and after that 20 March a delivery boy came and pick up the product, so wait for the my refund but I didn't get so I call in coustomer service and i find out that they didn't receive product and as for that I explained them my situation and they said they can't do anything about that and as for that i want you to take action for this because I lost my money .

                        I'm sharing the screen shot of your courier service order taking status .

                        I'm from Rajkot, Gujarat.
                        My phone number:- [protected]
                        My email id :- [protected]@gmail.com
                        May 6, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 29, 2022
                        Shadowfax Customer Care's response                         Dear Disha,

                        Greetings from Shadowfax!

                        We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                        Regards,
                        Team Shadowfax
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                          N
                          Nihang
                          from Sonipat, Haryana
                          Mar 26, 2022
                          Resolved
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                          Resolved

                          Address: Bahalgarh Sonipat Haryana 131021

                          My Order no. SF[protected]. I WANT TO RETURN MY ORDER FOR DEFECTIVE PRODUCT
                          My Request Id no. R[protected]FPL
                          Your Delivery Agent doesn't have Sense For Talking with Customer. Misbehaving with Customer.
                          May 1, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 26, 2022
                          Shadowfax Customer Care's response                           Dear Nihang,

                          Greetings from Shadowfax!

                          We regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                          Regards,
                          Team Shadowfax
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                            S
                            Satya jit talukdar
                            Mar 24, 2022
                            Resolved
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                            Resolved

                            Address: Barpeta, Assam

                            I am order an item from Flipkart. Flipkart ship the item by your courier. But your courier neither contact me nor delivered the item to me. There after updated that item was delivered. The awb number is Shadowfax - SF85278017FLP.( Provided by Flipkart.) Please you are requested that investigate the matter and take and necessary initiative. Thank you
                            Satyajit Talukdar
                            Apr 27, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 24, 2022
                            Shadowfax Customer Care's response                             Dear Satya,

                            Greetings from Shadowfax!

                            We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                            Regards,
                            Team Shadowfax
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                              R
                              RAJSHREE RAJSHREE
                              Mar 23, 2022
                              Resolved
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                              Resolved

                              Address: Shiho Bhawan, New Pulandarpur, Dr. Janardhan lane, Do Pulwa, Patna, Bihar

                              A delivery agent from your office came today at around 5.20 pm to take a return package of Ajio. His contact number was-[protected]. He was extremely rude and has no manners to talk to a customer. On a very trivial matter of location confusion he started arguing nonstop in a threatening way. He never even once apologised for his inhuman behaviour to two ladies, and on the top of that made some really horrible intimidating statements and was even ready to use violence. I must say it was a horrible horrible experience that I have never faced ever. We do understand that they are all sometimes frustrated and tired, but it was totally not the case here. He behaved like a nutcase who was intentionally trying to disgrace us and picking up a fight.
                              Apr 28, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 24, 2022
                              Shadowfax Customer Care's response                               Dear Rajshree,

                              Greetings from Shadowfax!

                              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution. Also, we assure you that the necessary disciplinary action against the responsible delivery partner will be taken.

                              Regards,
                              Team Shadowfax
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                                S
                                Sarikasudhir
                                Mar 23, 2022
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                                Hi, i had ordered sequence saree from Amrutam fab, online and it was supposed to be delivered by Shadowfax. The product has reached the destination place 3 days back, which is just 4 kms away from my residence. However the product is not delivered to me.. How can they more than 3 days to travel 3 kms. Please do deliver in time. Tracking ID is SF[protected]KR.
                                Thank you
                                Shadowfax customer support has been notified about the posted complaint.
                                View replies
                                Hi Sarika, we regret the inconvenience caused to you. Please write to us with the AWB id along with your concern at [protected]@shadowfax.in to assist you in a better way.
                                Reply
                                Please deliver the product today. Let me know the reason for the delay.
                                Reply
                                Sarikasudhir's [Complaint's author] reply, Mar 29, 2022
                                Worst service ever
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