Shadowfax Complaints & Reviews

I have ordered a product on meesho but I returned it on 19th March, Saturday at 12:05pm to the shadowfax agent assigned by meesho due to quality issue. The shadowfax agent came and he picked up the product but he didn't updated the picked status. I had called the meesho help centre to ask regarding this issue for but they were asking for the reufund slip. So kindly help me with this matter.
Thank you.

May 7, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2022

Shadowfax Customer Care's response Dear Bhavna,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Address: Sevokpally, South Sudarshanpur, C/O Pradip Kumar Bhowmik

My exchange item is already picked up by yesterday but till now status is showing "Out for pickup" . I mentioned my Order Number & Request id in Below, kindly check.
Request ID - R[protected]FPL
Order number[protected]_1pei_mxw

May 1, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Mar 30, 2022

Updated by Tritan My exchange item is already picked up by yesterday but till now status is showing "Out for pickup" . I mentioned my Order Number & Request id in Below, kindly check.
Request ID - R[protected]FPL
Order number[protected]_1pei_mxw

Verified Support

Mar 31, 2022

Shadowfax Customer Care's response Dear Tritan,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest.

Regards,
Team Shadowfax

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Address: Haroon nagar sec-1, phulwarisharif, Patna 801505

I want to registered a complain against my order ID -SF[protected]FPL. I have ordered a product from meesho app. And pay online (preapaid) . I haven't receive my product I registered complain also to meesho they mail me and say we will resolve this issue and they verified and said the product has been delivered to (me) to given address, but its not true I haven't got my product . its really very shameful act by shawdofax. I cant believe this, how they cheat with us I will also do complain on consumer helpline. Plz look over it n solve my problem.

Apr 3, 2022

Complaint marked as Resolved

I m very thankful to the quick action taken by shawdofax courier services as I registered complain regarding not delivering my product n they insure me that we will look over it n yesterday a call from shawdofax help line come n one of his executive say we will defenetly look over this issue n they resolve it within 24hr I got my product its really very appreciating.thanks a lot n plz don't oppoint such person who do such fraud.I m really very shocked that how(courier man) they simply sign with my name n verified as delivered of product. thanks a lot once again n plz look over it.

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2022

Shadowfax Customer Care's response Dear Perween,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest.

Regards,
Team Shadowfax

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Address: NANIWA ROAD POWAR HOUSE KA PASS, KI GALI, Bundi

AWB sf[protected]FPL
Payment transaction ID number T2203291137194585766753 29 Mar.22
Time11.37am

Apr 7, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Mar 30, 2022

Verified Support

Dear Nutan,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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nutan kumar meena's [Complaint's author] reply, Apr 7, 2022

Complete no.267246
Product not delivered or pay online payment 326 not refund
Payment transaction ID number T2203291137194585766753 29 Mar.22
Time11.37am
AWB SF233040805443FPL

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I had ordered on meesho( cash on delivery) and they were my delivery partner. Product was kept on hold at first and finally when I was intimated that product was out of delivery.
I started seeing one payment link on shadowfax tracking.
So, I paid 523/- on that link but I didn't got my product. Infact they canceled the delivery and returned the product back to seller.
I tried contacting meesho for refund but I was told to contact the delivery company as payment was made to them. I contacted them via their website enquiry form but no one responded.
It's extremely poor and weak service provider with no customer care service in case of concerns.

Nov 14, 2022

Complaint marked as Resolved

they refunded my amt after 3 months

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2022

Shadowfax Customer Care's response Hi Priyanka, we regret the inconvenience caused to you and we wish to turn this experience around. Please write to us with the AWB id along with your concern at [protected]@shadowfax.in to assist you in a better way.

Mar 31, 2022

Updated by Priyanka0608 SF[protected]FPL is my AWB.
Your mail ID is invalid. Fyki

Verified Support

Apr 02, 2022

Shadowfax Customer Care's response Dear Priyanka,

Greetings from Shadowfax!

Thank you for helping us with your details. We will look into this right away and get back to you with an update at the earliest.

Regards,
Team Shadowfax

Apr 11, 2022

Updated by Priyanka0608 No refund till date. 2 week back they called saying I will be refunded my amount next week i.e. last week but nothing later.

Apr 23, 2022

Updated by Priyanka0608 Hi,

Can I get my money back. ? @ SHADOW FAX

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P

Priyanka0608

Mar 30, 2022

Hey,

[Protected]@shadowfax.in IS INVALID.

My awb number is SF[protected]FPL.
Kindly resolve and refund my amount.

Reply

P

Priyanka0608

Apr 17, 2022

No refund till now. They keep asking i[censored] have received or telling you that we will be giving your money back. But in actions they do nothing. Very poor service provider I must say or maybe scammers.

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Address: Mohali

I had rescheduled my order date n paid at your sit
I Havnt received my order

May 11, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2022

Shadowfax Customer Care's response Hi Sir/Ma'am, we regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us!

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Address: SHREE LAKSHMAN TOWNSHIP WING F FLAT NO F 705 80 FEET ROAD JIVRAJ PARK BEHIND AARYALAND RESIDENCY RAJKOT 360004

Dear Team,

I have pay my payment through UPI shadow fax official tracking site but the delivery aggent said that the payment is not showing in app., so paid cash to your delivery aggent, so please refund my UPI payment amount asap.

Details are as..

Amount Rs. 274
Id[protected]
Dete -29/03/2022
Time -10:17 AM

For reference I have attached screen shot

Please do needful ASAP.

Regards
Jatin Kubavat
[protected]

May 4, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Mar 29, 2022

Updated by jatin kubavat Dear Team
Please do needful asap

Verified Support

Mar 29, 2022

Shadowfax Customer Care's response Dear Jatin,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

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Address: Malihabad

I Rudra yadav, my product picked up at 10 of march they have not provided me slip and msg also that's why I am not able to get refund.

Apr 30, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2022

Shadowfax Customer Care's response Dear Rudra,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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1

15Rudra yadav

from Lucknow, Uttar Pradesh

Mar 30, 2022

But this email is not working how I send it.

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Product was returned on 11th March 2022. Even after multiple complaints and emails sent there is no response from shadowfax. The seller is also not responding to calls or msgs. No proper customer care is available to reach out and complain to. Need shadowfax team to look into the issue and resolve it as soon as possible. It has been almost more than 2weeks....

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It is really disappointing, I am not getting any response from shadowfax. I have been cheated by their delivery boy. He taken gpay amount of cod parcel and did not handover parcel to society security guard. Moreover, he cancelled my order now. Please connect with me on priority.

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One of your delivery partner picked up the item and updated it as missing.. I didn't get my refund yet

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Shadowfax Customer Care

Mar 29, 2022

Verified Support

Hi Aparna,

This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

Regards
Team Shadowfax

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Shadowfax delivery boy came to deliver my parcel from Meesho. I was not at my home. He asked me to Google pay on his number as it was cod and informed me that he will handover my parcel to society security guard. I paid the amount Rs 773. When I reached society, security guard informed that there was no parcel and later on that delivery boy marked my order as cancelled. When I called him 100 times, he did not picked my call. Need immediate action on Shadowfax.
His google pay name- Siddu Sakkargi

Apr 1, 2022

Complaint marked as Resolved

I have sent email to them. They understood my concerns and accepted their mistake for which they apologies as well and refunded my amount. Thanks Shadowfax team.

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2022

Shadowfax Customer Care's response Dear Vishal,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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My package with Order #[protected] was supposed to be deliver today. While I was out they delivered and updated the status that the item has been delivered. But when I came back there was no package. I already paid online and I don't even have the package . Also customer care services is very bad. They should reply within minutes but it's been hours they have not call back.
I want my money back...

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Address: Vasant kunj Enclave New Delhi

I have a ordered a product from ajio and shipped through shadowfax( order I'd SF[protected]AJI). Yesterday my order is out for delivery but not delivered to me with remark customer not reachable while I am available at delivery address all time. Today again my product is out for delivery but when I call to delivery person he informed me that he is not delivering today. After some time delivery person call me and ask me a code delivered to me for rescheduling the delivery date while I only get the delivery code. In my opinion he is trying to do some fraud. After some time I gave massage from shadofax that my shipment is canceled as requested while I don't remember such request.

Jun 13, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Mar 27, 2022

Updated by Abhay00017 I have a ordered a product from ajio and shipped through shadowfax( order I'd SF[protected]AJI). Yesterday my order is out for delivery but not delivered to me with remark customer not reachable while I am available at delivery address all time. Today again my product is out for delivery but when I call to delivery person he informed me that he is not delivering today. After some time delivery person call me and ask me a code delivered to me for rescheduling the delivery date while I only get the delivery code. In my opinion he is trying to do some fraud. After some time I got massage from shadofax that my shipment is canceled as requested while I don't remember such request.

Verified Support

Mar 29, 2022

Shadowfax Customer Care's response Dear Abhay,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

Apr 05, 2022

Updated by Abhay00017 My delivery was unsuccessful due to your agent behavior. I have already make payment to shadofax Rs 76, while my delivery was unsuccessful on 29.03.2022.why not I recieved refund from shadofax till date.

Verified Support

May 13, 2022

Shadowfax Customer Care's response Dear Abhay,

Greetings from Shadowfax!

We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

Warmly,

Team Shadowfax

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As i got a call from your employee he told that he is mear by my location but he didn't came only even if we call him he is rejecting call so plz help me asap
shadowfax rider[protected]
my order id is R[protected]BE

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Shadowfax Customer Care

Mar 27, 2022

Verified Support

Hi Shravan, we regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shaodwfax.in stating your concern in detail along with the AWB id to assist you in a better way.

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Address: Visakhapatnam

I got issue with my bike

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Shadowfax Customer Care

Mar 27, 2022

Verified Support

Hi Harish, we would like to take a closer look at your concern. Please write to us at [protected]@shaodwfax.in stating your concern in detail along with the rider id for further assistance.

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They are telling me that my area is non serviceable area then may I know why did they took the parcel in the first place . They didn't even contacted me once and I have been contacting coustomer care but haven't heard from them once . They haven't called back . They are really giving me a headache . Other delivery agents haveno such problems but them. I request you to solve it .

Apr 29, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2022

Shadowfax Customer Care's response Dear Arpita,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Address: Subham Park , block no. 3, Near kothariya gan

Website: Meesho and shadowfax

My name is disha.

I ordered clothe from meesho,
Which I get over size so put them in for return request which a get approved and after that 20 March a delivery boy came and pick up the product, so wait for the my refund but I didn't get so I call in coustomer service and i find out that they didn't receive product and as for that I explained them my situation and they said they can't do anything about that and as for that i want you to take action for this because I lost my money .

I'm sharing the screen shot of your courier service order taking status .

I'm from Rajkot, Gujarat.
My phone number:- [protected]
My email id :- [protected]@gmail.com

May 6, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2022

Shadowfax Customer Care's response Dear Disha,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

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Address: Bahalgarh Sonipat Haryana 131021

My Order no. SF[protected]. I WANT TO RETURN MY ORDER FOR DEFECTIVE PRODUCT
My Request Id no. R[protected]FPL
Your Delivery Agent doesn't have Sense For Talking with Customer. Misbehaving with Customer.

May 1, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2022

Shadowfax Customer Care's response Dear Nihang,

Greetings from Shadowfax!

We regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Regards,
Team Shadowfax

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Address: Barpeta, Assam

I am order an item from Flipkart. Flipkart ship the item by your courier. But your courier neither contact me nor delivered the item to me. There after updated that item was delivered. The awb number is Shadowfax - SF85278017FLP.( Provided by Flipkart.) Please you are requested that investigate the matter and take and necessary initiative. Thank you
Satyajit Talukdar

Apr 27, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2022

Shadowfax Customer Care's response Dear Satya,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

Shadowfax Complaints & Reviews

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Shadowfax reviews & complaints page 29

Refund slip

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Wrong Status update

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Regarding delivery of my product.

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Product not delivered or pay online payment 326 not refund

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Didn't received refund

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Haven't received my prepaid product

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Sf234478599443fpl

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Not send picked up slip

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Refund not initiated for a returned product

Regarding delivery boy cheating

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Pick up and refund

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Regarding delivery boy fraud

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Wrong delivery status

For delivery agent

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Your employee doing cheat

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My id is suspended

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Non serviceable area

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Order status has been Wong updated

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Complaint about your delivery agent

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Undelivered item but showing delivered

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