Submit a Complaint
Claimed

Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Nov 28, 2025
Complaints 1460
Resolved
436
Unresolved
1024
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Shadowfax

Having problems with Shadowfax?

File a complaint and get it resolved by Shadowfax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
Shadowfax

Shadowfax reviews & complaints page 10

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
sajid4537
Apr 27, 2023
Apr 23, 2024
This thread was updated on Apr 23, 2024
Report
Copy

My Package AWB NUMBER : SF[protected]FPL Has not yet Delivered to me Since 10 Days, So I Request You to Kindly Speed Up My Package and Deliver it to me as Soon as Possible TODAY ITSELF.. Since it is really Urgent.
+1 photos
Shadowfax customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    Vigneshwaran Arumugham
    Apr 26, 2023
    Report
    Copy

    My Order Tracking ID is AWB: SF[protected]HO, The delivery time is taking too longer as I expected so I need the product by 27/04/2023 itself If it is not possible to deliver the products with in that date pls cancel my order.
    +1 photos
    Shadowfax customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      sajid4537
      Apr 25, 2023
      Dec 16, 2025
      This thread was updated on Dec 16, 2025
      Report
      Copy

      Sir, My Package AWB NUMBER : SF[protected]FPL Has not yet Delivered to me Since 10 Days, So I Request You to Kindly Speed Up My Package and Deliver it to me as Soon as Possible TODAY ITSELF.. Since it is really Urgent.
      +1 photos
      Shadowfax customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        sajid4537
        Apr 24, 2023
        Dec 16, 2025
        This thread was updated on Dec 16, 2025
        Report
        Copy

        Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as soon as possible TOMMOROW ITSELF ... Since it is really Urgent . Also, Kindly Update the Status of my shipment.
        +1 photos
        Shadowfax customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sureshsinghrj
          from Mumbai, Maharashtra
          Apr 23, 2023
          Jun 3, 2024
          This thread was updated on Jun 3, 2024
          Report
          Copy

          Address: Mahalaxmi nagar ambernath east 421501
          Website: Meesho

          Mera parsal mujhe nh mila hai abhi tak.
          Na call aaya na msg or delevered bata rha hai. Prepaid order hai
          Mujhe mera parsal chahiye.
          Shadowfax customer support has been notified about the posted complaint.
          View replies
          Dear Suresh,

          Greetings from Shadowfax!

          We would like to take a close look at your concern. Please share your AWB number and registered mobile number with us so that we can assist you better.

          Regards,
          Team Shadowfax
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Raihan Hussain
            Apr 21, 2023
            Dec 16, 2025
            This thread was updated on Dec 16, 2025
            Report
            Copy

            Address: K. B Road, Ward no. 13, S. Rahman Path, North Lakhimpur, Assam, India
            Website: Meesho

            I have ordered an Shirt but it was taking too much time to get delivered in my address. So, please it's my earnest request to a you that resolve my problem immediately.
            Shadowfax customer support has been notified about the posted complaint.
            View replies
            Dear Hussain,

            Greetings from Shadowfax!

            We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

            Regards,
            Team Shadowfax
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              J
              Jo_567
              Apr 21, 2023
              Dec 16, 2025
              This thread was updated on Dec 16, 2025
              Report
              Copy

              I did not receive my package which I ordered on Faith & Patience. However, it shows that the package is delivered by shadowfax[ tracking id: X84265412] . Kindly resolve this by delivering the package asap or please facilitate in applying for refund for this order was pre-paid.
              +1 photos
              Shadowfax customer support has been notified about the posted complaint.
              View replies
              Dear Sir/Madam,

              Greetings from Shadowfax!

              We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

              Regards,
              Team Shadowfax
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sheebashaikh1987
                Apr 18, 2023
                Report
                Copy

                Hi,

                I had placed Ajio order: FN[protected] which couldn’t be delivered due to some unforeseen logistical constraints.

                Payment was made to Shadowfax tracking number SF[protected]AJI of Rs 708 via Google Pay.

                Now order is also not Fulfilled nor the amount is refunded. Multiple attempts were made to contact via call center and no response.

                Pls help with Refund
                +1 photos
                Shadowfax customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  N
                  nileshnathe
                  from pune, Maharashtra
                  Apr 17, 2023
                  Apr 17, 2023
                  This thread was updated on Apr 17, 2023
                  Report
                  Copy

                  After looking at my 26AS Form, I Could see that various bookings are done against my Pan Number. but that amount was not credited to my bank account.

                  I also tried to reach via email, telephone, Social media to shadowfax team, but no response from shadowfax team.

                  I have also attached snip shot of it.
                  +1 photos
                  Shadowfax customer support has been notified about the posted complaint.
                  View replies
                  Dear Nilesh,

                  Greetings from Shadowfax!

                  We understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

                  Regards,
                  Team Shadowfax
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    abhinit10
                    from Patna, Bihar
                    Apr 11, 2023
                    Apr 16, 2023
                    This thread was updated on Apr 16, 2023
                    Report
                    Copy

                    I placed a return pickup with shadowfax.Pickup boy came and took the parcel but before returning it to ajio he replaced the product by a old used shirt and then ajio declared it non-ajio product and again returned it to me.I'm gonna file police complaint against your company.
                    AWB R[protected]AJI

                    Contact no.-[protected]
                    Shadowfax customer support has been notified about the posted complaint.
                    View replies
                    Dear Abhinit,

                    Greetings from Shadowfax!

                    We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

                    Regards,
                    Team Shadowfax
                    Reply
                    abhinit10's [Complaint's author] reply, Apr 14, 2023
                    AWB R465929966AJI
                    No.-6203480696
                    Kindly Speed Up My Package AWB NUMBER : SF[protected]AEP and Deliver it to me as Soon as Possible .. Since it is really Urgent.

                    Original product stolen by pickup boy - Comment #4099466 - Image #0
                    Reply
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      SoumyaPB
                      Apr 8, 2023
                      Apr 17, 2023
                      This thread was updated on Apr 17, 2023
                      Report
                      Copy

                      Flipkart order delayed

                      I ordered something on flipkart on 1st April for which the promised delivery date was 3rd April. But on 3rd April the delivery date got updated to 8th April. However after that thr product reached the destination delivery hub on 4th April. Since then, there has been no update and they are not even trying to deliver the product.
                      When I try reaching them, they have this IVR that says their agents will reach out in next 24 hours. But...
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy
                      A
                      abhinit10
                      from Patna, Bihar
                      Apr 3, 2023
                      Dec 16, 2025
                      This thread was updated on Dec 16, 2025
                      Report
                      Copy

                      I placed a return pickup with shadowfax.Pickup boy came and took the parcel but before returning it to ajio he replaced the product by a old used shirt and then ajio declared it non-ajio product and again returned it to me.I'm gonna file police complaint against your company.
                      Order id!:AWBR[protected]AJI
                      Pickup boy no.[protected]
                      Shadowfax customer support has been notified about the posted complaint.
                      View replies
                      Dear Abhinit,

                      Greetings from Shadowfax!

                      We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

                      Regards,
                      Team Shadowfax
                      Reply
                      Kindly Speed Up My Package AWB NUMBER : SF[protected]AEP and Deliver it to me Tommorow Itself .. Since it is really Urgent.

                      Original product stolen - Comment #4097774 - Image #0
                      Reply
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Abhijeet55
                        Apr 3, 2023
                        Apr 8, 2023
                        This thread was updated on Apr 8, 2023
                        Report
                        Copy

                        Got fraud delivery from shadowfax
                        +1 photos
                        Shadowfax customer support has been notified about the posted complaint.
                        View replies
                        Kindly Speed Up My Package AWB NUMBER : SF[protected]AEP and Deliver it to me Today Itself .. Since it is really Urgent.

                        Fraud delivery received - Comment #4097836 - Image #0
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          H
                          Himanshi1812
                          Mar 28, 2023
                          Mar 28, 2023
                          This thread was updated on Mar 28, 2023
                          Report
                          Copy

                          I have placed the order through Meesho and they have assigned the product to shadowfax for the delivery. My order has reached the nearest location but it's not delivered yet. It should be delivered by 26th March and now it's 28th March and I still don't have any update about the order. Also I'm trying connect them on the customer support no. But that no. is also unreachable.
                          Shadowfax customer support has been notified about the posted complaint.
                          View replies
                          Dear Himanshi,

                          Greetings from Shadowfax!

                          We apologize for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

                          Regards,
                          Team Shadowfax
                          Reply
                          Dear Himanshi,

                          Greetings from Shadowfax!

                          We apologize for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

                          Regards,
                          Team Shadowfax
                          Reply
                          Dear Himanshi,

                          Greetings from Shadowfax!

                          We apologize for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

                          Regards,
                          Team Shadowfax
                          Reply
                          Helpful
                          3 other people found this review helpful
                          3 found this helpful
                          3 Comments
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            Bbat Jamid
                            Mar 27, 2023
                            Mar 30, 2023
                            This thread was updated on Mar 30, 2023
                            Report
                            Copy

                            Address: Faridabad haryana

                            I order pent and shirt bt it is totally damaged I take product shirt burry company I want to refund my money it is totally fake produts deliver
                            +2 photos
                            Shadowfax customer support has been notified about the posted complaint.
                            View replies
                            Dear Jamid,

                            Greetings from Shadowfax!

                            We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

                            Regards,
                            Team Shadowfax
                            Reply
                            Dear Jamid,

                            Please share the requested details with us so that we can look into it.

                            Regards,
                            Team Shadowfax
                            Reply
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              H
                              Harshvardhaqqq
                              from Lucknow, Uttar Pradesh
                              Mar 24, 2023
                              Mar 24, 2023
                              This thread was updated on Mar 24, 2023
                              Report
                              Copy

                              My I'd was terminated due to costmer order cancellation not my fault please reactivate my I'd 2976204
                              Shadowfax customer support has been notified about the posted complaint.
                              View replies
                              Dear Harsh,

                              For a quick resolution to your concern, we request you to connect with our rider care center on your Shadowfax app for further assistance regarding your query.

                              Regards,
                              Team Shadowfax
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                [email protected]
                                Mar 19, 2023
                                Mar 20, 2023
                                This thread was updated on Mar 20, 2023
                                Report
                                Copy

                                I had put up a return request for two jeans. Awb is R[protected]FPL Now, it is being shown that pickup is cancelled. Please do the needful as I need my refund for the same
                                +1 photos
                                Shadowfax customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir/Madam,

                                Greetings from Shadowfax!

                                We are sorry for the inconvenience caused to you. We wish to inform you that we have forwarded your concern to our team and will get back to you with an update at the earliest.

                                Regards,
                                Team Shadowfax
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  [email protected]
                                  Mar 19, 2023
                                  Report
                                  Copy

                                  I had put a return order on meesho for two jeans. Return request was accepted and now it is shown that pickup order is cancelled. I am sharing the awb no. below: r[protected]fpl please do the needful as i need my refund for the same
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    Reddyumesh
                                    from Bengaluru, Karnataka
                                    Mar 16, 2023
                                    Report
                                    Copy

                                    Order still not delivered

                                    Address: Kudlu gate Bangalore 560068

                                    Docket number SF[protected]FPL this I placed in mesho in 6/03 /23 estimated last date 16/03/2023 but still not delivered my order their no response from shadowfax I raised the complaint within 24 hours contact you but their is not responding last three days order status also same show near my location kudlu gate hub but I searched in Google that hub address is permanently closed how can I get my order...
                                    +1 photos
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy
                                    A
                                    Anjana Meena
                                    Mar 15, 2023
                                    Mar 16, 2023
                                    This thread was updated on Mar 16, 2023
                                    Report
                                    Copy

                                    Address: Near radhika restaurant,guwardi jaisinghpura kaladera

                                    It's not working properly.i have to return this product.plz resolve it
                                    Shadowfax customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Meena,

                                    Greetings from Shadowfax!

                                    We would like to take a close look at your concern. Please share your AWB number and registered mobile number with us so that we can assist you better.

                                    Regards,
                                    Team Shadowfax
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Trackon Couriers
                                      1
                                      (3296)
                                      Forun Express Courier & Cargo
                                      1.3
                                      (4)
                                      Aramex Couriers
                                      1
                                      (971)