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Shadowfax Complaints & Reviews

1.8
Updated: Oct 26, 2025
Complaints 1452
Resolved
436
Unresolved
1016
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Shadowfax reviews & complaints page 14

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S
surbhi288
Oct 15, 2022
Resolved
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Resolved

My return parcel was returned on 5th ict 2022 but still not received by seller.
AWB no : R[protected]KR

High level of carelessness. My refund is stuck due to this
+1 photos
Nov 21, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2022
Shadowfax Customer Care's response
Dear Surbhi,

Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

Regards,
Team Shadowfax
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    A
    akash090
    Oct 14, 2022
    Resolved
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    Resolved

    Address: Nalasopara west

    I lost many orders due to non-pickup of orders. The pickup guy sents fake messages that he tried but failed. He never did!
    SF[protected]FPL and many more yet to pick or canceled due to non pickup.
    Finally i got the pickup guy number, I called him. He said “sir, pack karne ke baad aapko hume call karna pdta hai fir he hum aate hai🤡”
    Is is my duty to call him after generating lables?
    Do i have his numbers?
    Other company courier company comes for pickup everyday, only having issues with your pickups.
    Teach rules to your staff.
    I will never use shadowfax again, just here to tell how bad your company employees are!
    Nov 25, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Oct 20, 2022
    Shadowfax Customer Care's response
    Dear Akash,

    We'd like to assure you that we do not stand for such behaviour at Shadowfax and are committed to a happy experience for our customers. We have noted your feedback and will make sure that your next experience with us is satisfactory.

    Regards,
    Team Shadowfax
    Verified Support
    Oct 25, 2022
    Shadowfax Customer Care's response
    Dear Akash,

    We are unable to track your shipment. Kindly help us with your registered mobile number via [protected]@shadowfax.in so that we can help address your concern.

    Regards,
    Team Shadowfax
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      A
      Oct 13, 2022
      Resolved
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      Resolved

      Address: RDB HIGH SCHOOL SUNDARGANJ AURANGABAD BIHAR nere by Biseni barkagawn

      Sir mera product abhi tak delivery nhi hua plz help tracking ID - SF[protected]PIC plz fast delivery time
      Nov 15, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Oct 15, 2022
      Shadowfax Customer Care's response
      Dear Akash,

      Greetings from Shadowfax!

      We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

      Regards,
      Team Shadowfax
      Dear Akash,

      Greetings from Shadowfax!

      We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

      Regards,
      Team Shadowfax
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        U
        UTKARSH RUPAVATIYA
        Oct 13, 2022
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        Address: Surat

        Complaint against shadowfax pickup boy
        Shadowfax customer support has been notified about the posted complaint.
        Dear Utkarsh,

        Greetings from Shadowfax!

        We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

        Regards,
        Team Shadowfax
        Dear Utkarsh,

        Greetings from Shadowfax!

        We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

        Regards,
        Team Shadowfax
        Dear Utkarsh,

        Greetings from Shadowfax!

        We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

        Regards,
        Team Shadowfax
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          C
          Cureayu
          Oct 11, 2022
          Resolved
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          Resolved

          Address: Gurugram, Haryana

          SF10002352KR - my awb number. They are such a fraud company that they sent my order back to me when it never even reached the customer's destination, no delivery attempts were made, not even one. The order got canceled mid-destination with no prior knowledge to me or the customer. They gave no reason with that return. I was expecting for the order to get delivered today instead I get a notification saying RTO has been initiated without any reason. And on top of that, I had to pay the return freight charge. Such pathetic service, called customer care, all numbers are out of service. It is basically impossible to reach them. Deliver my order or compensate me for that order and full freight charges.
          Nov 12, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Oct 12, 2022
          Shadowfax Customer Care's response
          Dear Cureayu,

          Greetings from Shadowfax!

          We're sorry for the inconvenience caused. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest.

          Regards,
          Team Shadowfax
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            S
            Sk78
            Oct 9, 2022
            Resolved
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            Resolved

            I have ordered 2 items from flipkart whose expected delivery were on 8th Oct now one of the order the delivery boy called me on 7th to receive my order during the time i was not in home due to some emergency I told to deliver it on next daybut he behaved rudely and told my order will be cancelled as he can't deliver on 8th and at night I received the message that order has been cancelled. Now come to the 2nd order i received a message on 8th oct at 4 pm that my order is out for delivery and then at night 12:35 am(9th oct) I received a message that my order can't be delivered as I was unavailable although I did not receive any call from the delivery agent of shadowfx on 8th Oct. And when I raise a complaint to the courier service and got notification that someone will call me within 24 hrs but till now nobody contacted me. This the worst courier service I have ever experienced with bunch of lies fooling the customer. I don't know what are they fdoing with my orders. I want my orders to be delivered by tomorrow.
            Nov 27, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Oct 09, 2022
            Shadowfax Customer Care's response
            Dear Customer,

            Greetings from Shadowfax!

            We are sorry for the experience you had. Request you to share your AWB number along with your registered mobile number with us at [protected]@shadowfax.in so that we can help address your concern

            Regards,
            Team Shadowfax
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              L
              legalyukti
              from Delhi, Delhi
              Oct 7, 2022
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              I ordered a wall mirror from Meesho which I received on October *st and on the same day I requested for a return as the product was broken
              Shadowfax who is delivery partner of Meesho was assigned for order pick up but shadowfax delivery boy is not coming for order pick up and on the contrary threatens on phone that he will not come, do what you want to do
              How many times I have raised complaint in Meesho customer care but shadowfax people are not deterring from their wrong behavior.

              Regards
              Deepak rana
              House no. 2251, third floor, munshi ram bagh, ranjeet nagar, delhi-110008
              [protected]
              +3 photos
              Shadowfax customer support has been notified about the posted complaint.
              Oct 07, 2022
              Updated by legalyukti
              Not resolved till today
              Verified Support
              Oct 13, 2022
              Shadowfax Customer Care's response
              Dear Deepak,

              Greetings from Shadowfax!

              We regret to inform you that your shipment pick-up has been cancelled by the client. We'd like to inform you that punitive action has been taken against the Delivery executives. Also, we are taking measures from our end to avoid such scenarios in the future. Thank you for bringing this to our notice which helps us in improving our experiences for you.

              Regards,
              Team Shadowfax
              Oct 13, 2022
              Updated by legalyukti
              Please show me proof that you have taken action against your delivery boy
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                S
                Shubham Khalkar
                Oct 1, 2022
                Resolved
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                Resolved

                I got receive a wrong product. I have book boat xtend talk watch. After payment also i haven't received any confirmation message that your order got deliverd so i m unable to return it also.
                Nov 3, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Oct 03, 2022
                Shadowfax Customer Care's response
                Dear Shubham,

                Greetings from Shadowfax!

                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                Regards,
                Team Shadowfax
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                  S
                  Sithes Waran
                  Sep 30, 2022
                  Resolved
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                  Resolved

                  Address: Salem

                  Sitheswaran P from salem shadowfax delivery executive one month salary not received plz rectify the issue my number [protected] my id 2217475
                  Nov 4, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Sep 30, 2022
                  Updated by Sithes Waran
                  Sitheswaran P from salem shadowfax delivery executive one month salary not received plz rectify the issue my number [protected] my id 2217475
                  Verified Support
                  Sep 30, 2022
                  Shadowfax Customer Care's response
                  Dear Sitheswaran,

                  Greetings from Shadowfax!

                  This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

                  Regards,
                  Team Shadowfax
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                    S
                    Suraj Hiwale
                    Sep 28, 2022
                    Resolved
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                    Resolved

                    Address: 38/4parvati darshan behind janata bakeri pune 411009
                    Website: Shadowfax.com

                    Id 346359
                    Please id activated
                    Nov 4, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Sep 28, 2022
                    Updated by Suraj Hiwale
                    Id activated 346359
                    Verified Support
                    Sep 29, 2022
                    Shadowfax Customer Care's response
                    Dear Suraj,

                    Greetings from Shadowfax!

                    We understand your concern in regards to your account. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                    Regards,
                    Team Shadowfax
                    Dear Suraj,

                    Greetings from Shadowfax!

                    We understand your concern in regards to your account. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                    Regards,
                    Team Shadowfax
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                      C
                      chandrika.v
                      Sep 28, 2022
                      Resolved
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                      Resolved

                      I have received product at[protected] the product has damaged when i click return option no one response how to return product please be helpful.

                      client number [protected]
                      Nov 13, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 28, 2022
                      Shadowfax Customer Care's response
                      Dear Chandrika,

                      Greetings from Shadowfax!

                      We have forwarded your concern to our team and will get back to you with an update at the earliest. Please allow us some time in this regard.

                      Regards,
                      Team Shadowfax
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                        L
                        Lavina Kukreja
                        Sep 27, 2022
                        Resolved
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                        Resolved

                        Address: Kachnar city

                        Product was picked up by shadowfax courier boy. But it was not updated on the site and product was taken by shadowfax courier boy. It happened twice. I want my money complete cheater company.

                        Customer name - lavina kukreja
                        Merchant site - meesho
                        Product -this time its key ring earlier it was a top.

                        Awb R78360051FPL
                        Nov 4, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 28, 2022
                        Shadowfax Customer Care's response
                        Dear Lavina,

                        Greetings from Shadowfax!

                        We are sorry for the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest.

                        Regards,
                        Team Shadowfax
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                          S
                          susghosh28
                          from Agartala, Tripura
                          Sep 26, 2022
                          Resolved
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                          Resolved

                          Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095
                          Website: www.shadowfax.in

                          Hello I already paid 249 rs by UPI regarding awb number SF[protected]AJI. I have already paid that amount on 21st September. I attached payment receipt. Delivery boy refused to deliver my order. Even I raised ticket but no resolution.
                          +4 photos
                          Sep 26, 2022
                          Complaint marked as Resolved 
                          Delivered my product
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 26, 2022
                          Shadowfax Customer Care's response
                          Dear Sir/Ma'am,

                          Greetings from Shadowfax!

                          We understand your concern in regard to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

                          Warmly,  
                          Team Shadowfax
                          Dear Sir/Ma'am,
                          Greetings from Shadowfax!

                          We understand your concern in regard to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

                          Warmly,  
                          Team Shadowfax
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                            S
                            Shalzss
                            Sep 23, 2022
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                            Address: Mangalore

                            The delivery guy never attempts to pick up the defective ajio product order and I just receive a message every time that I dint respond to his calls. In fact when I call he never responds and when he does he tells me he will try coming the next day but he doesn’t . And when I go to the logistics with the product they ask me to put the order on return again and again. And Iam tired of mailing ajio . I really don’t know what to do with this as I don’t need that product.
                            Shadowfax customer support has been notified about the posted complaint.
                            Dear Customer,

                            Greetings from Shadowfax!

                            We are sorry for the unpleasant experience. Kindly help us with your AWB number along with your registered mobile number so that we can look into this right away.

                            Regards,
                            Team Shadowfax
                            Dear Customer,

                            Greetings from Shadowfax!

                            We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                            Regards,
                            Team Shadowfax
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                              A
                              Anulok
                              from Mumbai, Maharashtra
                              Sep 23, 2022
                              Resolved
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                              Resolved

                              I ordered manglustra n return the courier boy not called n what he did i don't knw that the product was diffrent n quality is not good..it will be cancelled..i lose 361 rs
                              +1 photos
                              Nov 1, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Sep 23, 2022
                              Updated by Anulok
                              Plz resolve it r else refund my money by shadowfox courier boy.
                              Verified Support
                              Sep 23, 2022
                              Shadowfax Customer Care's response
                              Dear Varkaalaanitha,

                              Greetings from Shadowfax!

                              Shadowfax is a last-mile logistics company and does not sell any products. Please contact the seller for the return process.

                              Regards,
                              Team Shadowfax
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                                K
                                Kamal Dhaunchak
                                Sep 23, 2022
                                Resolved
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                                Resolved

                                Parcel not delivered

                                Awb no. SF[protected]PIC
                                my parcel is not yet deliverd and no update after 21 september 2022.Please deliver the parcel as soon as possible...
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                                M
                                Mahaveer Marketing
                                Sep 22, 2022
                                Resolved
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                                Resolved

                                I am a seller on meesho. The returns were assigned to shadowfax service, and the returns have reached the hub but they are not delivering the returns, saying that the hub is situated in far location so the delivery couldn't happen. Its been months since the items are not received and when tried calling the hub incharge and the manager, they don't receive the call now.
                                Return AWB Nos:
                                R45984297FPL, R68105079FPL, R[protected]FPL, R61073378FPL, R64058326FPL
                                Oct 24, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 23, 2022
                                Shadowfax Customer Care's response
                                Dear Mahaveer,

                                Greetings from Shadowfax!

                                We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                                Regards,
                                Team Shadowfax
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                                  A
                                  Annapurna Nayak
                                  Sep 20, 2022
                                  Resolved
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                                  Resolved

                                  I haven't received my refund amount on meesho.Its been over a month as the delivery person didn't provide any return slip. Kindly provide the slip so that I can get the refund amount.
                                  Oct 22, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 21, 2022
                                  Shadowfax Customer Care's response
                                  Dear Annapurna,
                                  Greetings from Shadowfax!

                                  We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

                                  Regards,
                                  Team Shadowfax
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                                    N
                                    nisha21A
                                    Sep 20, 2022
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                                    Address: from Amritsar Punjab

                                    These guys have sent bedsheet pillow covers to returned address
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Dear Nisha,
                                    Greetings from Shadowfax!

                                    We wish to get this addressed. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

                                    Warmly,
                                    Team Shadowfax
                                    Dear Nisha,
                                    Greetings from Shadowfax!

                                    We wish to get this addressed. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

                                    Warmly,
                                    Team Shadowfax
                                    Dear Nisha,
                                    Greetings from Shadowfax!

                                    We wish to get this addressed. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

                                    Warmly,
                                    Team Shadowfax
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                                      R
                                      from Bengaluru, Karnataka
                                      Sep 16, 2022
                                      Resolved
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                                      Resolved

                                      Account is suspended

                                      Address: 1st floor, Appel building,93/A 4th cross rd 5th block Koramangala,Bengaluru Karnataka-560095

                                      Dear sir,

                                      I’m robin chacko and my shadowfax food delivery app suspended due to some error happened and for the same company collected fine also . And they suspended for 7 days but now they informed our account has been terminated.
                                      The shadowfax account is different because we cannot call the customer ones we reached the location and the support team is not supporting and also waiting for the response ore call from...
                                      +3 photos
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