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Shadowfax Complaints & Reviews

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Updated: Aug 10, 2026

Complaints 1486

Resolved

444

Unresolved

1042

So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝

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Shadowfax reviews & complaints page 14

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I did not receive my package which I ordered on Faith & Patience. However, it shows that the package is delivered by shadowfax[ tracking id: X84265412] . Kindly resolve this by delivering the package asap or please facilitate in applying for refund for this order was pre-paid.

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Shadowfax Customer Care

Apr 21, 2023

Verified Support

Dear Sir/Madam,

Greetings from Shadowfax!

We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

Regards,
Team Shadowfax

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Hi,

I had placed Ajio order: FN[protected] which couldn’t be delivered due to some unforeseen logistical constraints.

Payment was made to Shadowfax tracking number SF[protected]AJI of Rs 708 via Google Pay.

Now order is also not Fulfilled nor the amount is refunded. Multiple attempts were made to contact via call center and no response.

Pls help with Refund

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After looking at my 26AS Form, I Could see that various bookings are done against my Pan Number. but that amount was not credited to my bank account.

I also tried to reach via email, telephone, Social media to shadowfax team, but no response from shadowfax team.

I have also attached snip shot of it.

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Shadowfax Customer Care

Apr 17, 2023

Verified Support

ï»¿ï»¿ï»¿ï»¿Dear Nilesh,

Greetings from Shadowfax!

We understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

Regards,
Team Shadowfax

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I placed a return pickup with shadowfax.Pickup boy came and took the parcel but before returning it to ajio he replaced the product by a old used shirt and then ajio declared it non-ajio product and again returned it to me.I'm gonna file police complaint against your company.
AWB R[protected]AJI

Contact no.-[protected]

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Shadowfax Customer Care

Apr 12, 2023

Verified Support

Dear Abhinit,

Greetings from Shadowfax!

We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

Regards,
Team Shadowfax

abhinit10's [Complaint's author] reply, Apr 14, 2023

AWB R465929966AJI
No.-6203480696

B

bhar4321

Apr 16, 2023

Kindly Speed Up My Package AWB NUMBER : SF[protected]AEP and Deliver it to me as Soon as Possible .. Since it is really Urgent.

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I ordered something on flipkart on 1st April for which the promised delivery date was 3rd April. But on 3rd April the delivery date got updated to 8th April. However after that thr product reached the destination delivery hub on 4th April. Since then, there has been no update and they are not even trying to deliver the product.
When I try reaching them, they have this IVR that says their agents will reach out in next 24 hours. But absolute radio silence from their end. It is as if we are at their mercy.
AWB: SF[protected]FK

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Shadowfax Customer Care

Apr 8, 2023

Verified Support

Dear Soumya,

Greetings from Shadowfax!

We would like to take a close look at your concern. Please share your AWB number and registered mobile number with us so that we can assist you better.

Regards,
Team Shadowfax

B

bhar4321

Apr 17, 2023

Kindly Speed Up My Package AWB NUMBER : SF[protected]AEP and Deliver it to me as Soon as Possible .. Since it is really Urgent.

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I placed a return pickup with shadowfax.Pickup boy came and took the parcel but before returning it to ajio he replaced the product by a old used shirt and then ajio declared it non-ajio product and again returned it to me.I'm gonna file police complaint against your company.
Order id!:AWBR[protected]AJI
Pickup boy no.[protected]

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Shadowfax Customer Care

Apr 4, 2023

Verified Support

Dear Abhinit,

Greetings from Shadowfax!

We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

Regards,
Team Shadowfax

B

bhar4321

Apr 7, 2023

Kindly Speed Up My Package AWB NUMBER : SF[protected]AEP and Deliver it to me Tommorow Itself .. Since it is really Urgent.

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Got fraud delivery from shadowfax

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B

bhar4321

Apr 8, 2023

Kindly Speed Up My Package AWB NUMBER : SF[protected]AEP and Deliver it to me Today Itself .. Since it is really Urgent.

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I have placed the order through Meesho and they have assigned the product to shadowfax for the delivery. My order has reached the nearest location but it's not delivered yet. It should be delivered by 26th March and now it's 28th March and I still don't have any update about the order. Also I'm trying connect them on the customer support no. But that no. is also unreachable.

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Shadowfax Customer Care

Mar 28, 2023

Verified Support

Dear Himanshi,

Greetings from Shadowfax!

We apologize for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

Regards,
Team Shadowfax

Shadowfax Customer Care

Mar 28, 2023

Verified Support

Dear Himanshi,

Greetings from Shadowfax!

We apologize for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

Regards,
Team Shadowfax

Shadowfax Customer Care

Mar 28, 2023

Verified Support

Dear Himanshi,

Greetings from Shadowfax!

We apologize for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

Regards,
Team Shadowfax

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Address: Faridabad haryana

I order pent and shirt bt it is totally damaged I take product shirt burry company I want to refund my money it is totally fake produts deliver

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Shadowfax Customer Care

Mar 27, 2023

Verified Support

Dear Jamid,

Greetings from Shadowfax!

We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

Regards,
Team Shadowfax

Shadowfax Customer Care

Mar 30, 2023

Verified Support

Dear Jamid,

Please share the requested details with us so that we can look into it.

Regards,
Team Shadowfax

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My I'd was terminated due to costmer order cancellation not my fault please reactivate my I'd 2976204

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Shadowfax Customer Care

Mar 24, 2023

Verified Support

Dear Harsh,

For a quick resolution to your concern, we request you to connect with our rider care center on your Shadowfax app for further assistance regarding your query.

Regards,
Team Shadowfax

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I had put up a return request for two jeans. Awb is R[protected]FPL Now, it is being shown that pickup is cancelled. Please do the needful as I need my refund for the same

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Shadowfax Customer Care

Mar 20, 2023

Verified Support

Dear Sir/Madam,

Greetings from Shadowfax!

We are sorry for the inconvenience caused to you. We wish to inform you that we have forwarded your concern to our team and will get back to you with an update at the earliest.

Regards,
Team Shadowfax

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I had put a return order on meesho for two jeans. Return request was accepted and now it is shown that pickup order is cancelled. I am sharing the awb no. below: r[protected]fpl please do the needful as i need my refund for the same

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Address: Kudlu gate Bangalore 560068

Docket number SF[protected]FPL this I placed in mesho in 6/03 /23 estimated last date 16/03/2023 but still not delivered my order their no response from shadowfax I raised the complaint within 24 hours contact you but their is not responding last three days order status also same show near my location kudlu gate hub but I searched in Google that hub address is permanently closed how can I get my order

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Address: Near radhika restaurant,guwardi jaisinghpura kaladera

It's not working properly.i have to return this product.plz resolve it

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Shadowfax Customer Care

Mar 16, 2023

Verified Support

Dear Meena,

Greetings from Shadowfax!

We would like to take a close look at your concern. Please share your AWB number and registered mobile number with us so that we can assist you better.

Regards,
Team Shadowfax

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Address: Kadlu gate, Bangalore

Making too much delay in delivering product
Customer name - Uma
Tracking id - SF[protected]AEP

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Shadowfax Customer Care

Mar 14, 2023

Verified Support

Dear Sree,

Greetings from Shadowfax!

We are sorry for the inconvenience caused. Please be assured that we have forwarded your concern to our team and we will get back to you with an update at the earliest.

Regards,
Team Shadowfax

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I order a product from meesho it was cod payment and delivery partner asked me for otp I received cancellation otp from shadofax and the delivery partner insisted to give it saying its the right code I gave him the code now my order status is showing cancelled and i am unable to return it I recived wrong size product I want my refund and I am worried what fraud they did why they gave cancellation code please resolve and respond asap

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Shadowfax Customer Care

Mar 13, 2023

Verified Support

Dear Vaishnavini,

Greetings from Shadowfax!

We apologize for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

Regards,
Team Shadowfax

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Address: RAJAHMUNDRY

Please activate new id 3102032

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Shadowfax Customer Care

Mar 11, 2023

Verified Support

Dear Raja,

Greetings from Shadowfax!

We understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

Regards,
Team Shadowfax

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Pls dont send delivery person with number eight zero one five eight eight one nine zero nine.. I don't know his name .. I'm from Chennai, he talks very bad and cheap words with my mother . She felt very bad on receiving delivery. He wanted my mom to come down all the way from 2nd floor to receive the delivery.. she came and took the delivery and he has not return the change also and moreover he was shouting at my mom, as if her mistake for not giving correct amount.. pls take action against this person .. number is EIGHT ZERO ONE FIVE EIGHT EIGHT ONE NINE ZERO NINE

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Shadowfax Customer Care

Mar 11, 2023

Verified Support

Dear Rohini,

Greetings from Shadowfax!

Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

Regards,
Team Shadowfax

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I strongly request don't send products from SHADOWFAX COURIER SERVICE. Bec Dinesh Kumar from Chennai is a very rude, fraud delivery person, who uses very bad words with ladies. Doens't respect women, and cheats money too.. He is a rowdy he disrespects women's uses harsh words to my mom..his number [protected].. shadowfax hired Goons in their company

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Shadowfax Customer Care

Mar 10, 2023

Verified Support

Dear Sir/Ma'am,

We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share your AWB number and register mobile number with us to initiate disciplinary action against the responsible partner.

Regards,
Team Shadowfax

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Fraud Dinesh Kumar delivery person

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Shadowfax Customer Care

Mar 10, 2023

Verified Support

Dear Sir/Ma'am,

Greetings from Shadowfax!

We’d like to assist you. Please share your complete concern in detail with us so that we can assist you better.

Regards,
Team Shadowfax

Madhu198785's reply, Mar 10, 2023

I request don't send DINESH kumar from Chennai to any delivery as he behaves very badly, only bec of him i don't like ur courier service..his number starts from EIGHT ZERO ONE FIVE EIGHT EIGHT ONE NINE ZERO NINE.. PLS I BEG U DON'T SEND THIS PERSON FOR DELIVERY AS HE INSULTS INFRONT OF ALL

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