| Address: Gurugram, Haryana |
SF10002352KR - my awb number. They are such a fraud company that they sent my order back to me when it never even reached the customer's destination, no delivery attempts were made, not even one. The order got canceled mid-destination with no prior knowledge to me or the customer. They gave no reason with that return. I was expecting for the order to get delivered today instead I get a notification saying RTO has been initiated without any reason. And on top of that, I had to pay the return freight charge. Such pathetic service, called customer care, all numbers are out of service. It is basically impossible to reach them. Deliver my order or compensate me for that order and full freight charges.
Nov 12, 2022
Complaint marked as Resolved
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Oct 12, 2022
Shadowfax Customer Care's response Dear Cureayu,
Greetings from Shadowfax!
We're sorry for the inconvenience caused. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest.
Regards,
Team Shadowfax
Greetings from Shadowfax!
We are sorry for the unpleasant experience you had. Please share your AWB number and registered mobile number with us at [protected]@shadowfax.in so that we can assist you in a better way.
Regards,
Team Shadowfax